2026-09-17 - Public Service and Transportation Committee
Summary
Summary based on auto-captions cross-checked against the official minutes; auto-captions may contain misheard names or figures (the minutes spell the Commissioner's name Rolle; captions say Raleigh).
Time on topic (from transcript timestamps; approximate, includes side talk):
| Topic | Minutes | Share |
|---|---|---|
| Spectrum Cable Contract Renewal | 22 | 37% |
| WCCA TV and PEG Funding | 21 | 35% |
| WRTA Bus Service Improvements | 12 | 20% |
| Public comment | 3 | 5% |
| Procedure | 2 | 4% |
- Thursday, September 17, 2026.
- Robert A. Bilotta (chair), John P. Fresolo and Luis A. Ojeda (remote) met in the Levi Lincoln (North) Chamber, 5:31 to 6:31 PM.
- Every roll call was 3-0 (minutes approval, filing item 3A, approving 3B and the chairman's order).
WRTA Bus Service Improvements
2:00-13:36
- Item 3A, EcoTarium bus route (Bergman and Mero-Carlson order).
- WRTA Administrator Joshua Rickman said a route serving North High and the EcoTarium ran from September 2018 for about 18 months until January 2020 (two trips morning and afternoon, low ridership; Route 5 still serves North High at dismissal).
- The city's Mobility Action Plan identified two microtransit zones, Salisbury St. and Plantation St.
- WRTA went out to bid for new demand-response software with a microtransit module (proposals received in September, award expected by October 7), and issued a task order to on-call planners Nelson Nygaard for a roughly six-month study aimed at the FY28 budget cycle.
- Rickman said ideas include direct trips to the central hub, UMass Medical, the senior center, Lincoln Park Towers and Billings Square, and that adding service would need public votes under Chapter 161B and the advisory board bylaws.
- Outreach is to include hub sessions during commutes, online surveys, the Remix mapping tool and Spanish translation; Bilotta offered the committee's help with public hearings.
- Fresolo raised a long-standing request to remove a bus stop on Grafton St. near Waverly St. (the sign reportedly still stands); Stephen S. Rolle thought it had been addressed and said it would be checked with WRTA. Rolle credited the Mobility Action Plan collaboration.
- Bilotta moved to file the item (3-0), and mentioned looking forward to a hub ribbon cutting in October.
Spectrum Cable Contract Renewal
13:36-23:40, 29:50-40:30, 54:55-55:55
- Item 3B (Rosen order). Cable Services Director Judy Warren said the contract is still in negotiation, near the end but not quite in the home stretch; a public hearing, probably through this committee, is expected once a draft exists, with the special consultant and attorney likely present virtually.
- She said she and the City Solicitor (Alexandra H. Kalkounis) are on the negotiating team and that the city negotiates with one hand tied behind its back since federal deregulation (1996) and Charter's successful FCC effective-competition petition (about 2019) removed rate and programming control.
- Senior discounts: the discount applied only to the lowest basic tier (about 10 percent, roughly $1.50 to $1.75 a month, now a basic rate of about $22 to $25), few seniors have basic-only service, and no exact number can be computed since Charter does not share subscriber data; her own rough guess was perhaps 25 people over ten years, on the order of $15,000 to $20,000 total, which she stressed was not science.
- A senior discount day drew about 175 sign-ups, but most had more than basic service and were ineligible.
- A councilor (speaker unclear in the captions) pressed for a better figure and noted an $8 million Spectrum tech hub in Connecticut as a sign of ability to pay, and the item was briefly floated for a hold.
- After Deputy City Clerk Clare Robbins pointed out that the order only asks the City Manager for an update, Bilotta dropped the hold and the committee recommended approval 3-0, adding a chairman's order asking the City Manager to work with the Worcester Chamber of Commerce on principal sponsorships for WCCA TV.
WCCA TV and PEG Funding
23:40-29:50, 40:30-54:55
- Warren explained PEG funding: a franchise fee of 5 percent of Charter revenue, with the City Manager as issuing authority deciding the split (after the I-Net and administrative costs, public 55 percent, education 20 percent, government 25 percent), and said subscribers have fallen to just under 18,000 from roughly 42,000 to 47,000 in 2013.
- Mauro DePasquale of WCCA TV said the station may last only another year and a half, has lost three staff, and cited the fixed roughly $477,000 a year the city takes for the I-Net while PEG revenue falls.
- He urged state legislation extending the 5 percent to broadband and fiber (a bill by Sen. Jason Lewis, who is not seeking re-election) and asked about the status of the city's consultant.
- Fresolo asked that the staff at channel 194 get fair pay.
Public comment
55:55-58:49
- Fred Nathan criticized the cable industry's treatment of the elderly and the small senior discount and suggested a forensic audit of Charter, saying the city and WCCA are owed money.
Official Minutes
Journal of the committee as posted on PrimeGov (summary of actions, not verbatim). Page headers and footers removed.
CITY OF WORCESTER
PUBLIC SERVICE AND TRANSPORTATION COMMITTEE
Thursday, September 17, 2026
Levi Lincoln (North) Chamber
Convened: 5:31 P.M.
Adjourned: 6:31 P.M.
MAYOR
Joseph M. Petty
COMMITTEE MEMBERS CLERK OF THE CITY COUNCIL
Chairperson Robert A Bilotta Nikolin Vangjeli
Vice Chairperson John P Fresolo
Councilor Luis A Ojeda
www.worcesterma.gov
City Hall - 455 Main Street Worcester, Massachusetts
Present Were: Chairperson Councilor Robert A. Bilotta
Councilor John P. Fresolo
Councilor Luis A. Ojeda, who participated in the meeting
remotely
Also: Director of Cable Services Judy Warren
Commissioner of Transportation and Mobility Stephen Rolle
WRTA Administrator Joshua Rickman
WCCA TV Executive Director Mauro DePasquale
Deputy City Clerk Clare M. Robbins, clerk
1. Virtual Attendee Call-In Information/Important Notice to Petitioners
a. Pursuant to Chapter 20 of the Acts of 2021 and in order to ensure active, public
engagement, the City of Worcester currently allows for both in-person and remote
participation at all City Council and Standing Committee meetings. To partake in the
meeting, you may attend the meeting in-person within the meeting location, follow the
below link to join via Zoom or dial the direct line as indicated. If you join a Zoom
meeting by dialing in with a phone number, you can raise your hand by dialing *9.
Public Service and Transportation Committee Zoom Link:
https://worcesterma.zoomgov.com/j/1613790984
Public Service and Transportation Committee Zoom Phone Number: +1 646 828 7666
Public Service and Transportation Committee Zoom Access Code: 161 379 0984
b. Important Notice: Please be aware our office has been notified of an ongoing scam
involving the impersonation of city officials and departments. Scammers are fraudulently
requesting payments be made for planning and zoning permits, as well as City Council
petitions. All official emails regarding your petition will come exclusively from an
@worcesterma.gov email address (such as [email protected]), or via physical mail
on the City of Worcester’s official letterhead. Any legitimate hearing letter will always
include your specific application details, along with the scheduled hearing date, time,
and location. The City of Worcester will never request payments via wire transfer.
2. Approval of the Minutes
a. Order - That the City Council Standing Committee of Public Service and Transportation
hereby approves the minutes of the Public Service and Transportation Committee
meeting on July 23, 2026.
Chairperson Councilor Bilotta read the item and moved for a roll call vote to adopt the item.
Order adopted on a roll call vote of 3 Yeas and 0 Nays
3. Miscellaneous Items
a. Report of the Committee on Public Service and Transportation Upon the Order of
Councilor Morris A. Bergman and Councilor Candy Mero-Carlson - Request Standing
Committee on Public Service and Transportation Committee hold a public discussion
with the WRTA Administrator relative to the removal of a bus route that passes the
EcoTarium, 222 Harrington Way.
# 11d CC January 27, 2026
Chairperson Councilor Bilotta read the item and recognized the WRTA Administrator, who
provided an overview and future plans related to the bus route that passes the EcoTarium, 222
Harrington Way.
Chairperson Councilor Bilotta recognized Councilor Fresolo, who discussed the removal of a bus
stop on Waverly St. with the Commissioner of Transportation and Mobility.
Chairperson Councilor Bilotta then discussed public outreach efforts made by the WRTA when
relocating bus stops, how public meetings are organized, as well as the timeline associated with the
microtransit module study in the city with the WRTA Administrator.
Chairperson Councilor Bilotta recognized the Commissioner of Transportation and Mobility, who
discussed the department’s collaboration efforts with the WRTA related to the Mobility Action
Plan.
Chairperson Councilor Bilotta moved for a roll call vote to recommend the item be filed.
Recommend File on a roll call vote of 3 Yeas and 0 Nays
b. Order of Councilor Gary Rosen - Request City Manager provide City Council with an
update concerning the current state of negotiations for a new cable contract with
Spectrum. The previous agreement, which expired in October 2023, was marred by
Spectrum's contract violations, poor customer service, poor cable reliability and failure
to provide contractual senior discounts, among others.
# 13d CC February 24, 2026
Chairperson Councilor Bilotta read the item and recognized the Director of Cable Services, who
provided an overview of the item.
Chairperson Councilor Bilotta recognized Councilor Fresolo, who discussed the role of the
Director of Cable Services in the contract negotiations with Charter Communications/Spectrum,
challenges related to setting programming rates with cable companies and senior discount
negotiations with the Director of Cable Services.
Chairperson Councilor Bilotta then discussed details associated with the sources and distribution
of the Public, Educational, and Government (PEG) funding with the Director of Cable Services.
Chairperson Councilor Bilotta recognized Councilor Ojeda, who discussed the senior discount
agreement with Charter Communications/Spectrum including how much is owed by the company
to senior subscribers in the city with the Director of Cable Services.
Chairperson Councilor Bilotta then discussed the feasibility of calculating the senior discount
amount that is owed by Charter Communications/Spectrum, challenges related to budget cuts due
to decreasing PEG funding and considerations regarding inclusion of streaming services with PEG
funding with the Director of Cable Services.
Chairperson Councilor Bilotta recognized Councilor Ojeda, who discussed the decrease in number
of cable subscribers with the Director of Cable Services.
Chairperson Councilor Bilotta recognized the WCCA TV Executive Director, who discussed the
importance of creating new legislations to increase PEG funding, challenges related to budget cuts
and current legislations under consideration to modernize PEG funding at the State level.
Chairperson Councilor Bilotta brought forth the following Chairman’s Order: Request City
Manager work with the Worcester Chamber of Commerce to explore principal sponsorships for
WCCA TV.
Chairperson Councilor Bilotta moved for a roll call vote to recommend the item be approved.
Recommend Approval on a roll call vote of 3 Yeas and 0 Nays
Chairman's Orders
Request City Manager work with the Worcester Chamber of Commerce to explore
principal sponsorships for WCCA TV.
Sources
- Video: https://youtube.com/watch?v=JTGwlTxKUNk
- Minutes: https://worcesterma.primegov.com/Public/CompiledDocument?meetingTemplateId=76101&compileOutputType=1
Video
Transcript
Auto-generated YouTube captions; names and terms are likely misheard.
Transcript
0:00Hi everyone. Uh thank you for joining
0:02for the city of Worcester city council
0:04public service and transportation
0:06committee. Uh my name is councelor
0:07Robert Bada. I'm the chairman. I'm
0:09joined to my right by councelor uh
0:11district 3 councelor uh John Fzola and
0:14joined online by district 4 counselor
0:16Luis O'hada.
0:19Um
0:21>> Claire, could we start with the reading
0:22of the
0:24the virtual attendee call-in information
0:27>> through the chair? Prior to doing so,
0:28I'll take a roll call for attendance.
0:30>> Yes, thank you. We'll start a roll call.
0:31Thank you.
0:32>> Councelor Folo
0:33>> here.
0:34>> Councelor O'Ja
0:37>> here.
0:38>> And chairperson councelor Bada
0:40>> here.
0:41>> Great. Pursuant to chapter 20 of acts of
0:442021 and in order to ensure active
0:46public engagement, the city of Worcester
0:49currently allows for both in-person and
0:51remote participation at all city council
0:53and standing committee meetings. To
0:55partake in the meeting, you may attend
0:57the meeting in person within the meeting
0:59location, which is here in the Levi
1:00Lincoln Chamber of Worcester City Hall,
1:02or follow the link on the city's
1:04website, to join via Zoom, or dial the
1:06direct line. If you join a Zoom meeting
1:09by dialing in with a phone number, you
1:10can raise your hand by dialing star9.
1:13The public service and transportation
1:14committee zoom phone number is
1:1716468287666
1:23and the access code is 1613790984.
1:33>> Thank you Claire. Uh we'll move on to
1:35item 2, approval of the minutes.
1:38uh order that the city council standing
1:40committee on public service and
1:41transportation hereby approves the
1:43minutes of the public service and
1:44transportation committee meeting. I will
1:46do roll call.
1:48>> Councelor Folo.
1:50>> Yes.
1:51>> Councelor O'Hara.
1:57>> Councelor O'Hada
2:01>> and chairperson and chairperson
2:03councelor Bada.
2:04>> Yes. All right. We'll move on to it.
2:07Item 3A, report of the committee on
2:09public service and transportation upon
2:10the order of councelor Morris A. Bergman
2:13and councelor Candy Mero Carlson.
2:14>> Yes.
2:15>> Request standing committee on public
2:16service and transportation committee
2:18hold a public discussion with the WRTA
2:20administrator relative to the removal of
2:22a bus route that passes the Eotarium at
2:25222 Harrington Way. Um today we're
2:29joined by the DTM commissioner Steve
2:31Raleigh and uh the WRTA Superintendent
2:34Josh Rickman. want to thank you both for
2:36coming. Um I thought we could open up
2:38with comm uh superintendent rigman if
2:41you wanted to or administrator excuse me
2:43if you'd want to just talk a little bit
2:44about what's going on I think with that
2:46bus route and what the might be some
2:48future plans.
2:50>> Absolutely and thank you so much for
2:51having me today. Uh Joshin administrator
2:53WRTA. Um so yes there was a bus route
2:56that uh operated in that area. Uh it
2:58operated in September of 2018 for about
3:0118 months. I think it was removed in
3:04January 2020. Uh basically there was
3:06some service up from the central hub. Um
3:09it would go uh to North High and would
3:11start provide some service to the
3:13Eotarium. It was about I think there was
3:15two trips in the morning and two trips
3:16in the afternoon and weekdays. So so not
3:18not a ton of service levels. Um there
3:21wasn't a lot of ridership at that time.
3:23In fact, the only real ridership we saw
3:24was to North High. I'm understanding
3:27that um there was some service that was
3:30uh changed on uh route five now provides
3:32services to north high for school
3:35dismissal purposes and that has
3:36continued through through to today. Um
3:38when I came on board a few years ago,
3:40the city was wrapping up the mobility
3:42action plan and one of the um uh
3:45findings in that study was a concept
3:47about microransit and they identified
3:49two areas. One is Salisbury Street and
3:51the other is uh Plantation Street. Um so
3:53that has been front of mind and has been
3:55in conversations that uh Commissioner
3:56Raleigh and I have been having uh since
3:58I' I've gotten on board WRTA. Um we've
4:01been making advancements in the back end
4:03um on this project. Uh, one thing that
4:05we've done is we've gone out to bid for
4:07a new uh, demand response software.
4:09That's be really advantageous for us for
4:11all of our ADA and demand response and
4:14COA services that we operate. Um, but it
4:16was also a really good opportunity for
4:18us to include in that procurement a
4:20microtransit module. Um, so we issued
4:23that procurement earlier this summer.
4:24Uh, we received proposals in September
4:26and we are uh, actively going to provide
4:29award by October 7th on that. And so
4:32that for for for us and for in terms of
4:34plantation street that means we're now
4:35going to have an actual software and a
4:36mechanism that we can deploy to actually
4:39make this possible whereas before we
4:40didn't have a way to actually uh obtain
4:43that. Um, in relation to all of that, we
4:47also have an on call planning firm
4:48called Nelson Nygard, and they
4:50specialize in um, transit planning, and
4:53we brought them on board about a about a
4:55year and a half ago. And we just uh,
4:57issued a task order to them. And that
4:59task order is going to be taking in a
5:01lot of these um concepts we developed
5:03through our five-year vision which
5:04includes span of service improvements,
5:06frequency improvements on fixed route um
5:10uh microtransit concepts and we
5:12specifically called out this one study
5:14for that uh study as as well. So as we
5:18uh take the next couple of months to
5:19kind of refine all that data, refine all
5:21the information, a lot of the public
5:23outreach is going to circle right around
5:24this strategy um and and this concept.
5:27Um so in short order in the next four
5:29months or so we'll see more developments
5:31on this specific initiative. A couple of
5:34things that we are talking about
5:36internally and you'll see the public
5:37outreach process is going to be also
5:40thinking about ways in which we can
5:42think about that zone that that was
5:43established in the mobility action plan.
5:45Um some areas we're also thinking about
5:47going beyond that zone. So, not just
5:50Plantation Street in in in that
5:51district, but also thinking make sure we
5:53provide direct drop offs to the central
5:54hub where for for for pickup and drop
5:56off, UMass Medical, a lot of lot of
5:58medical appointments, the senior center,
6:01uh Lincoln Park Towers, and Billing
6:02Square to really provide more
6:04connectivity for those residents to
6:06common, you know, hotspots they're
6:07trying trying to travel to. Um, so we
6:09are looking at uh rolling that out. We
6:11will have to think about um uh assets or
6:14vehicles to operate that service.
6:16Typically those are wheelchair
6:18accessible vehicles that we we procure
6:20or purchase or flex some of the service
6:22that we already have. Um so this is
6:24front of mind for us. We are procuring a
6:27service to make this a possibility. We
6:29are actively bringing on a consultant to
6:32talk to the public about this type of
6:33concept and that's going to put us in a
6:35really good position for future grant
6:36opportunities. The state has been
6:38issuing microtransit grants the last
6:39couple of years and this is a way in
6:41which we can put ourselves right to that
6:43front order where we have strong support
6:44from the city, strong support from the
6:46public and a mechanism to to achieve all
6:48of these things.
6:49>> Okay. No, that's really great that
6:51that's great to hear. Um I'll just open
6:53up to questions for my uh co co- members
6:56first if they had any. Um, but no, it's
6:59it's really great to hear that this is
7:00moving forward and again having that
7:02that information that technology on the
7:04back end is I know is key and I know
7:07it's going to help with the on demand
7:08pair transit too when that comes to
7:10fruition. So that's that's great to
7:11hear. Um, do you have a question or Mr.
7:15Chairman council? Sorry,
7:17>> I have one question. It's not related to
7:20the item here, but our friend uh
7:23mentioned a few other uh and I know if
7:26it's not an agenda item, but it is a bus
7:28stop. And
7:31I don't know, it's got to be 10 plus
7:33years. I put in a petition to remove a
7:36bus stop on Grafton Street
7:40between
7:42where Waverly Street the the U I don't
7:45know the exact address of it but it's
7:48between where the light at Waverly
7:50Street the the traffic light and going
7:52down to 290.
7:54>> Okay. on that if you're traveling toward
7:57290 it's on that right side and we have
8:01one at Cumberland Farms in front of
8:04Cumberland Farms and I asked that one to
8:06be taken out because we had closed Coral
8:08Street so no one is ever walking down to
8:10that one and I was hoping that the bus
8:13could get into the lefthand lane and go
8:16down under 290
8:19to the hub and not stay in that right
8:22hand lane because
8:24That's where traffic
8:27starts to uh you know jam up and and and
8:31it goes all the way back up until
8:33Hamilton Street. So I was hoping if
8:34there was no bus stop there which there
8:37isn't that it was voted on to be removed
8:40and it's still there. The sign is still
8:41there.
8:42>> Okay. So if you could look at it.
8:46>> Yeah. Sorry.
8:47>> Through No. through the chair. I just um
8:49we had had prior conversations on this.
8:51So, I I thought it was actually um
8:54addressed, but that's something that we
8:56can check up on with WRTA.
8:59>> Yeah, absolutely.
9:00>> About a month ago, I saw it there, but
9:02if it if it's been it could be could be
9:06removed, but I just wanted to bring it
9:07to your attention. Thank you, Mr. Chair.
9:09I'm sorry about that.
9:10>> No problem. Councelor O'Hara, did you
9:12have any questions?
9:14>> Um, not right now. Thank you.
9:15>> No, no problem. No, I really appreciate
9:17uh the WRTA and and uh DTM for this
9:20being part of the mobility action plan.
9:22Um it's a great area having the
9:24ecotarium in North High there and but
9:26again it's not as residential or you
9:28know in that specific section of
9:30Parington way. So um it it'd be great to
9:32have some type of bus service up there
9:34and and have it be an opportunity to to
9:36roll out microransit in the city. So I I
9:39really appreciate that. And um I had one
9:41question about the public outreach
9:43moving forward. Would it make sense to
9:46try to put an order or or some type of
9:48chairman's order for us to start
9:49organizing those or or maybe the
9:52commissioner did we want to hold off to
9:54wait on those to start organizing those
9:56public meetings about this particular
9:59initiative?
10:01>> If I could start starting the one. So
10:03public outreach is incredibly important
10:05to toward success of this program. Um
10:07we're going to attack this in a few
10:08different ways like we've done dur
10:10during my time at WRTA. Um, we're going
10:12to be holding in-person sessions at at
10:14the hub to make sure we're getting
10:15people during their commutes. That's
10:17very important to me. Many of these
10:18individuals don't have time to to come
10:20to a formalized meeting. So, getting
10:22them during their commutes is going to
10:23be very important. We're going to be
10:24doing some robust um um outreach as well
10:27to make sure there's actual like
10:29planning documents you can access
10:30online, surveys, kind of manage your own
10:32ways. There's some really good examples
10:34from other transit authorities across
10:35the country where they've kind of made
10:36like design your own transit game or or
10:38how to prioritize. So, we're going to be
10:40using Nelson Nygard to help develop a
10:42lot of those engagement tools. In
10:44addition to all of that, we're going to
10:45be using a tool called Remix. And Remix
10:47is a visual tool that shows where our
10:50routing and mapping and all that. You
10:51can zoom in and out and see where you
10:53are versus where the proposed routes
10:54are. So, we're going to try a bunch of
10:56different um mediums to really reach out
10:59to the public, engage the public, always
11:01make sure we have Spanish translation
11:02and other available uh resources as
11:04well. Um, but certainly as we go into
11:07that process, we'll be in close
11:08coordination with with the city and
11:10we'll be happy to to come back and and
11:11talk talk to the group at any time about
11:13those uh opportunities.
11:14>> Okay. No, that's great. I think it's
11:16this committee too, we can work on
11:17having, you know, a couple public
11:18hearings or getting the word out as
11:20well. So, h happy to do that. Uh, I
11:22really appreciate and we obviously
11:24appreciate the update on this. Um, it's
11:26good to hear that it's something that
11:28might be I know it's hard to nail down
11:30an exact time now. what what what do you
11:32all envision as a potential tidal line?
11:34Maybe I'm sure it's maybe a year or two
11:36away at this point.
11:38>> Yeah. So, right now, the way that we're
11:39envisioning this uh this study is kind
11:42of a six-month study. So, we're trying
11:43to wrap this up with our next fiscal
11:45year 28 uh budget approval process. So,
11:48typically we will go into fiscal year 28
11:51in March. Administration provides a uh a
11:54kind of a a presentation to the large
11:56board. The board then sends it to audit
11:58and finance committee for review. and
12:00then in April you vote in a finalized
12:01budget. So, it's really an opportunity
12:03for us to vision towards FY28, what the
12:05possibilities are there. Um, but in
12:07terms of that uh next steps for the
12:095-year vision, that's going to be a
12:10six-month process. If there is a
12:12decision at that time to think about
12:14adding in this type of service, we will
12:16have to have some formalized public
12:18meetings to to vote that in per per the
12:20chapter 161B and uh the WRT advisory
12:23board bylaws. Um, but we are preparing
12:26ourselves for all those possibilities.
12:28>> Okay. Well, that's great to hear. Uh
12:30well yeah, thank you. Thank you,
12:31Administrator Rickman. We really
12:32appreciate it and um excited to hear the
12:35new development at the hub we were just
12:36talking about. So looking forward to
12:37that ribbon cutting in October. Uh but
12:40yeah, thank you for for your time,
12:41Commissioner. I really appreciate it.
12:42Thank you.
12:44>> And I don't know, Commissioner Ry, did
12:45you have anything to add or did you want
12:46to chime in or
12:48>> Uh thank you, Mr. Chair. No, I I don't
12:50really. It's uh this has been a a good
12:52collaborative effort and it really did
12:54start um back with the mobility action
12:56plan where we recognized there were
12:57these areas of the city that didn't have
13:00service currently didn't really meet
13:02some of the density thresholds um to
13:05justify service or traditional service I
13:07should say or didn't have the kind of
13:09writership that you would hope to see
13:11previously. So, um, you know, in working
13:14with WRTA and our consultants at the
13:17time coming up with this idea that, hey,
13:18this is a a potential application that
13:20could help us introduce service into
13:22these areas. So, really excited that um
13:25that we're uh continuing to look at this
13:27and that, you know, there's a
13:28possibility of moving forward with it.
13:31>> Great. Thank you, Commissioner. Well,
13:33thank you everyone. Um, I think with
13:34that clear, I'll make a motion to file
13:36item 3A.
13:38>> Councelor Folo,
13:39>> yes. Councelor O'Hara.
13:43>> Yes.
13:45>> And chairperson councelor Bada.
13:47>> Yes.
13:49>> Great. Thank you. Uh so we'll move on to
13:51item 3B. Order of councelor Gary Rosen
13:54request city manager provide city
13:56council with an update concerning the
13:58current state of negotiations for a new
14:01cable contract with Spectrum. The
14:03previous agreement, which expired on in
14:05October 2023, was marred by Spectrum's
14:07contract violations, poor customer
14:09service, poor cable reliability, and
14:11failure to provide contractual senior
14:14discounts, amongst others. Um, want to
14:18thank everyone for joining us tonight on
14:19this. We're joined by uh Judy Warren,
14:21director of cable services for the city
14:23of Worcester, and our friends from WCCA
14:25TV. We appreciate you all being here. I
14:27thought we could have um Director Warren
14:30if you'd want to come to talk about some
14:31of the what's going on with the spectrum
14:34negotiations. Um and then maybe we could
14:37have WCCA TV talk a little bit about
14:39what's on on your plate.
14:44>> The um
14:48the contract is still in negotiations.
14:50Mhm.
14:51>> Um I don't want to say we're in the home
14:53stretch, but um we are getting near the
14:58um wrapping this up. There will be my
15:01understanding is there's um a
15:04requirement by the state. Don't quote me
15:06on who, but um there will be a public
15:09hearing probably through this committee
15:12um for when the contract is finally
15:16finally finally drafted. Okay. Um, so
15:18that the um and then I believe that the
15:21attorney and or the
15:25[sighs]
15:26special consultant that was hired to
15:28help um negotiate this contract would be
15:32um present at that meeting. They'd most
15:34likely be virtual, but um they would be
15:37here to answer any additional questions.
15:40The um
15:43negotiations have been going on for a
15:45long time now and um there were certain
15:49pauses based on things that were
15:51happening in the industry and um so now
15:55that that somewhat settled a little bit
15:58um we're just pretty much wrapping up um
16:02you know minute details.
16:04>> Okay. uh because it is under
16:06negotiations, I can't really say too
16:08much about, you know, what's in there,
16:10but um
16:13mostly the law, legal things that are um
16:16trying to be finalized and stuff. I
16:19don't know what more I can say publicly.
16:22So,
16:23>> um I can try to answer any other
16:25questions that you might have.
16:28>> Sure.
16:30>> Uh through you, Mr. Chairman. Judy. Uh
16:33I'm sorry. I was talking with the
16:35>> Oh, that's okay.
16:35>> Commissioner,
16:36>> are you in negotiations? Is that what
16:39you're saying?
16:39>> Yes, I'm on the um negotiating team.
16:42>> Okay.
16:43>> The um
16:45more so to bring the institutional
16:48knowledge
16:50um because one part of my role as
16:52director of cable services is to handle
16:54or process any customer complaints in
16:57issues that they're having. um been
17:00doing that for almost 28 years. But um
17:05and they're similar the same issues tend
17:07to be you know my bill is wrong or
17:10they're charging me this that and the
17:11other thing and um generally I reach out
17:13to the government liaison at charter and
17:17generally get things squared away. Used
17:20to be almost always in the customer's
17:22favor. It's not necessarily that way
17:24anymore, but um
17:27the the laws federally and state
17:32um kind of restrict us with what we can
17:35and can't do um for the consumer. they
17:39have consumer rights and protections but
17:42um
17:44unless there's egregious issues with say
17:48billing or something but a lot of like
17:50say technical issues a line is down in
17:52someone's yard or they did damage or
17:55something it's usually um fixed between
17:59the customer and charter by the time it
18:02gets to me then you know it it's
18:04escalated so to speak
18:06>> okay Um, I don't know if you can address
18:10it. You said during negotiations, I
18:12don't know if you but one of there's a
18:14couple things I want to address. First,
18:16the senior discount.
18:18>> It's a big item with [clears throat] the
18:20council.
18:20>> Are you are you able to touch on that or
18:23is that something that is coming up in
18:25your discussions?
18:26>> It um has been part of the discussions
18:29and this is um my third or fourth
18:32renewal.
18:34um
18:37any kind of discount has always been
18:40perceived even at the state level as
18:44rate regulation.
18:46the
18:49I don't want to say caveat but
18:53it's been a
18:55sorry I'm trying to be careful here the
19:01which we try to um get in every single
19:04contract is to maintain that senior
19:06discount the
19:10because of the rate regulation rule
19:13basically so I'm going to back up a
19:15little bit sorry the the main things
19:18that customers have issues with and
19:21they've always had them is programming
19:23and rates.
19:25Unfortunately, the federal government um
19:28deregulated cable in 1996. So, we lost a
19:31lot of um what little control we had
19:34over rates because it was only on basic
19:36rates anyway. um and somewhat of the
19:41programming the um it's been very
19:44challenging to even address
19:47rates at the state level because there'd
19:50be hearings. The rates would already go
19:52up much like utilities. You might have
19:53some experience from your own state um
19:56service that the bills go up and then
19:59you have the hearing and then you know
20:01it takes time to get it retro changed
20:05whatever. Um
20:08gosh n 2019 I think don't quote me on
20:11the year charter also petitioned the FCC
20:16I believe it's definitely on the federal
20:18level to that there's competitive there
20:22effective competition in Worcester in
20:25the surrounding towns actually but um so
20:28they won now there's no say in the rates
20:33programming anything so It's basically a
20:36corporate decision on how they handle
20:39things, what they do for customers. Um,
20:42we do have some say over the quality of
20:46the signal and the service. Um, whether
20:49the public educational government
20:50channels go off the air, we can, you
20:53know, call them and say, you know, well,
20:55Marorrow um was out of service for what,
20:58a week, um, if not more because of a
21:02modulator problem. Anyway, um so there's
21:07I alluded to the chairman earlier that
21:10it's negotiating kind of with one hand
21:12tied behind your back. Um because of the
21:15laws in the regulations, there's
21:18my representation on that was for
21:21experience with customer service over
21:24the last 10 years of the contract, if
21:27not longer. but because it was the
21:2910-year contract, so it's the last 13
21:31years since we're under the old one. And
21:35public educational government access
21:37input.
21:40So then there's the lawyer and the
21:43consultant that are for the law and the
21:46rules and whatever regulations are on
21:49the books. So
21:50>> okay,
21:51>> I know there was a lot of
21:52>> You don't have to elaborate. Quick quick
21:54answers. Uh when you say we who are you
21:58alone on the uh
22:00>> Oh no team or do you have somebody else
22:02with you from the city?
22:04>> Yeah. Um the city solicitor is with us.
22:06>> Who is
22:07>> uh city solicitor? Alex uh Kalpunis.
22:10>> Just you and her,
22:12>> right? Michael Trainer was there until
22:14he um retired. But
22:16>> okay. And u All right. So you you know
22:19going in that that's that's a uh big
22:22issue, right? that the council most if
22:25not all the council is in favor of a
22:27senior discount. Okay, I'll speak for
22:30myself. Government channels and uh
22:35public assets channel
22:38>> 194 is very important to me that it gets
22:42funded
22:43in a more appropriate manner that it is.
22:46If you could negotiate, if you could
22:48bring that up, I'd appreciate it. Mhm.
22:51>> Uh because
22:53uh they have people working there that
22:54haven't had a raise in years and uh they
22:58can't hire people. It's not
23:01it's not what I like uh to hear because
23:04people deserve a living wage. They they
23:06deserve a increase and they do well. I
23:10know, you know, just I'm a fan of that
23:13channel. I watch it and I want to see uh
23:17these people that put on a good
23:18performance for our city to be uh you
23:23know
23:25respected and and rewarded for their
23:27work.
23:28>> So I' I'd ask you to consider uh trying
23:32to make sure that their voice is heard
23:35at that negotiating table.
23:37>> Absolutely.
23:37>> Okay. Thank you, Mr. Chairman.
23:40>> Thank you, councelor. I just had one
23:42followup. Um, Judy, would it be possible
23:45just to give a brief overview of the PEG
23:48funding
23:50>> in regards from charter or
23:52>> how it breaks down for like the city?
23:54Just for the folks at home, I think it
23:56comes up a lot. I think a lot of
23:57>> folks aren't, you know, very familiar
23:59with it.
24:00>> Okay, no problem. The um
24:04we receive an annual
24:07in addition to capital funding that we
24:09may negotiate um and get from charter
24:14might be cyclical, you know, the first
24:17when we sign the contract and then
24:19halfway through you get the additional
24:21funding. Um that's separate from the
24:24annual franchise fees.
24:25>> Okay. And the annual franchise fees is
24:28um
24:30comes from the subscribers and it's got
24:33several categories of which they get the
24:35revenues. We get 5% of charter revenues
24:39>> minus just for Worcester, not not
24:42nationally. Um which would be very nice,
24:44but um
24:48where is I going with that? The revenues
24:51are based on the subscribers
24:55use of what they what they order, the
24:58the uh home shopping, those types of
25:02things. Um, the cable operator is
25:06allowed to deduct from that um any
25:09pay-per-view event. Oh, no, I'm sorry.
25:13Pay-per-view is included. They're
25:15allowed to um deduct bad debt. So if um
25:18say 400 people owed charter money for
25:22whatever calendar year like last year,
25:25>> they can deduct that as bad debt. Um
25:29>> and it can vary from year to year. There
25:31were some years that were really bad,
25:33but um
25:34>> but the PEG funding comes from the the
25:36the actual cable subscriptions. Correct.
25:40>> Correct. And then and then then it
25:41breaks down to the city for for public
25:44or for for your department and then for
25:47al also the school department, right,
25:49for education and then correct
25:51>> third. Um so
25:53>> public to clarify that it does come from
25:54the cable company. That's how we're all
25:56funded. Y
25:58>> um the tax dollars are not used for
26:01either PEG educational government.
26:04Within that breakdown however is um
26:10there's public education government what
26:13is called the inet which is an old term
26:16but the funding is used to offset costs
26:20for the city's network.
26:22>> Okay.
26:22>> Years ago the inet was also carried peg
26:27but it also carried um you know the
26:29city's financial systems data systems
26:31whatever. Um
26:34so that has been maintained within the
26:37breakdown of the uh funding by the
26:39issuing authority which is the city
26:40manager.
26:41>> Okay.
26:42>> Um
26:44missing one. Oh um administrative
26:47>> that's part of the breakdown as well.
26:48Okay.
26:49>> Yeah. And that is based on a percentage
26:53not 100%. It's a percentage of salaries
26:56for certain people that were involved
26:59with cable. Okay. um a portion of my
27:01salary say um the city solicitors
27:05uh I think in budget they might with
27:08small percentages it's five or 10%. The
27:12um
27:14and then part of that is also used for
27:16the renewal costs
27:18>> okay
27:19>> that have been set aside over the years.
27:22um because we renew
27:25even though the contract is 10 years,
27:27you start negotiations or renewal
27:29process three years before it expires.
27:31So, we've actually been in this renewal
27:33process for a while now, unfortunately.
27:36But, um
27:38the breakdown specifically for public
27:40educational government is decided by the
27:44manager
27:45>> as the um
27:48issuing authority.
27:50public is 55% of that funding that is
27:54left after the um
27:59Inet and the cable administration part
28:02is taken out not cable just the
28:04administration
28:06>> then education is 20% and government is
28:1025%.
28:12the um I'm sure in WCCA is a separate
28:18entity, a separate contract negotiated,
28:21so their terms are different. Um
28:25usually coincides with the license
28:26agreement with the cable operator
28:28anyway, but um just to clarify that
28:32funding is through the um issuing
28:35authority. The city manager decides how
28:37much and who gets what, when and where.
28:40Um it was changed back under uh city
28:42manager O'Brien
28:44because of the um at the time
28:49boosting the cable
28:52um I'm sorry the government access up
28:54because they wanted more meetings
28:55covered um in order to get more meetings
28:57covered. I needed another staff person
28:59and okay more equipment and rooms
29:02outfitted and so on. So um basically
29:06comes down to we get the money from
29:08charter and the city manager allocates
29:12according to the needs and operation
29:14requirements of the city.
29:17>> Great. No thank I really appreciate that
29:18Jud. I think
29:19>> one final thing though I just want to
29:20say that the funds are used by state law
29:24um for cable related purposes only. So,
29:28um that's where it gets a little bit
29:31gray with the administration part of it
29:33because it's um those the percentage as
29:38I said is nominal
29:40but they're doing cable television
29:44>> work.
29:45>> Okay. um the staff of various
29:47departments. There's like four people I
29:50think. But no,
29:52>> I we appreciate that and again
29:54appreciate all the work that you and the
29:56city solicitor and the manager have been
29:57doing to try and get this resolved. I
29:58know it's very hard for the city of
30:00Worcester compared um in other
30:02communities compared to going up against
30:04this massive conglomerate that Spectrum
30:06is um and frankly monopoly. So uh
30:09appreciate that. We're hoping to get
30:12those senior discounts back for a lot of
30:14our seniors that were defrauded from
30:15that. So hopefully we'll have some good
30:16news with that and appreciate your your
30:18help um and the information because I
30:20think again helpful for folks to
30:22understand how this funding from
30:23Spectrum is broken down for the city. So
30:26thank you Judy.
30:27>> Appreciate it.
30:28>> Thank you.
30:28>> Uh Mr. Chairman.
30:29>> Oh yes. Go ahead council.
30:32>> Uh to the chairman. Uh yeah, I I do have
30:35some concerns regarding, you know, the
30:37the senior discount uh the back and
30:40forth that we we've been having or
30:42you've been having with them. Um
30:45and I know you can't really get into too
30:47much detail, but can you just talk about
30:50if you can help me understand the actual
30:53um
30:55the contract itself? So it was a a
30:58contract, it was an obligation with
31:01them. It was like an agreement. Was it
31:02like an a franchise agreement? Is that
31:04correct?
31:05>> Yes. It's um by law the um to provide
31:09cable television service cable operators
31:12have to apply um for a license agreement
31:15with any municipality.
31:17>> So within that agreement they were that
31:20senior discount was part of the were
31:22part of the the agreement. Correct.
31:24>> Correct.
31:26>> Okay. Do we know how much in total is
31:29was owed or is owed?
31:33It's not a matter of what is owed and
31:36not owed. The negotiations from
31:41the previous the license that we're
31:44under now, the
31:47discount was on basic cable television
31:50service if you only had basic
31:54television.
31:56The majority of people have expanded
32:00cable, you know, additional tiers,
32:02whether they have a sports package, HBO,
32:05Showtime, so and the like. Very few
32:08people have just basic cable. The um and
32:14the discount is only on that basic rate,
32:17which historically for a very long time
32:20was very low. So you're looking at a
32:22dollar a$150
32:24till about three years ago and don't
32:27quote me on the years everything's a
32:28blur at the moment. Um you know basic
32:31did go up as a matter of fact I do stand
32:34corrected when charter was able to
32:37succeed in their comp effective
32:39competition in 2019.
32:43Basic rates had been pretty much stable
32:46under $20. you had the fees and the
32:48taxes and the broadcast fees, but um the
32:52basic rate was very nominal in
32:54comparison to what you're paying. So the
32:57rate discounts would be between say
32:59maybe a $150 to $1.75.
33:03Once they were successful with the
33:06effective competition, they raised the
33:08basic rate to over $20. So you're still
33:11looking at approximately 22 250 a month.
33:16Um
33:18but because most people don't have just
33:21basic cable um the discount is not
33:26um they're not eligible for that
33:28discount.
33:30>> Okay. But this
33:32>> somewhat somewhat. So did this take
33:34place over over about 10 years now?
33:38>> Yes. Um it's actually been on the um
33:41each license before that as well. it had
33:43been um you know the 10% off the basic
33:46rate the basic
33:48>> so we could that it's a substantial
33:50amount of money um
33:54over time and is there a way to figure
33:56out that that that that amount can we
33:58>> I've been trying to figure that out for
34:00a very long time as to how many um
34:04seniors possibly could be have just the
34:08basic cable um I've
34:11>> talked with the uh senior the elder
34:14affairs people to see if they could
34:16gauge or whatever. And um
34:21there's no way to come up with an exact
34:24number of impacted
34:27subscribers that had just basic cable
34:30because so few have it and so few had
34:34it. Even back then, um, in 2013
34:39when I first started, yeah, uh, there
34:41were way more people that had just basic
34:43because expanded was, um, that was a
34:46treat. That was a, you know, that was
34:48the Maserati of cable. But, um,
34:52>> over the years they almost force you to
34:54have to get the expanded because that's
34:56where your channels are that you want,
34:58your hallmarks, your the Nessens. So the
35:00senior discount was only for the the the
35:03very lowest tier basic tier.
35:05>> Absolutely. The lowest tier.
35:07>> I see. Okay.
35:08>> But would you say I mean you said you've
35:11been looking at this for a while now.
35:12Ballpark. Could you give a ballpark of
35:16>> So you're saying it's been over 10 years
35:18now.
35:18>> Yeah.
35:18>> Uh
35:19>> could you give a ballpark of that? Are
35:21we looking at hundreds of thousands? Are
35:24we looking at millions?
35:26>> Yeah. the I mean again these are not
35:29like formulas or just based on
35:32experience of customers calling in
35:35>> um that maybe there would be a handful
35:38of people per year [snorts] that um
35:42might have had just the basic service.
35:44So and I was using maybe 25 people as a
35:48number. Um,
35:50so then it' be $25 a month, maybe $50 a
35:54month time 12 time 10. Um, so,
35:59>> okay,
35:59>> I don't have the math in my head right
36:00now, but um, I was think, you know,
36:03somewhere between, you know, 15 and
36:05$20,000
36:08>> per per year.
36:10>> No, no. Um,
36:13probably total for the last well 10
36:15years. When I was running the numbers,
36:17it was um probably like two, three years
36:20ago, but those numbers
36:25are mine, you know, just from
36:27experience. They're not science. They're
36:29not Charter does not divulge any of
36:32their subscriber demographics, their um
36:36makeup. They can't ask people's age. So,
36:40um it would only be a guess.
36:43>> Okay.
36:45>> Okay. Um
36:47I don't know chairman is if there's a
36:49way to figure out how we can uh support
36:51them and figure out what these numbers
36:53are because I don't know to me it seems
36:56like that number might be higher and um
36:59it is concerning. You know I did a
37:00little bit of research and I saw that
37:02you know um you know Spectrum built a $8
37:05million techhub initiative um in in
37:08Connecticut and it wasn't like something
37:10that was needed. So, I mean, if they're
37:12able to build something out there in
37:14Connecticut and know that we're dealing
37:15with this issue of um what they owe us
37:20or or our or our uh citizens or the the
37:23the our senior citizens,
37:27I just hope during these negotiations
37:29that we're pushing hard and
37:30understanding that, you know, us
37:32counselors are seeing that, you know,
37:33for Zola brought up a really good a lot
37:34of good points and issues that we're
37:36having Gary Rosen as well and all the
37:37other counselors. I just I just hope
37:39we're not in a situation where, you
37:41know, they don't they just don't live up
37:42to their bargain again and we go another
37:4410 years on something that's different
37:45than we find out down the road. Um so
37:49again, I hope these negotiations we are
37:50we are pushing hard and and
37:52understanding that, you know, we're
37:53we're here for our residents and that,
37:55you know, we're not just going to be an
37:56easy pushover. Um just think that, you
37:59know, these things can happen, have
38:00these negotiations, and then just back
38:02away from the obligation that they that
38:04they agreed on. Um and then obviously
38:06with our own city channels as well
38:08supporting them. Um so that's just I
38:11don't know through the chairman um if
38:13there's a way to figure out how we can
38:15support figuring out I would really like
38:17to know what what that total amount is
38:18or give me as close figure as possible.
38:22would um I don't know if the if the
38:24committee's amendable to it. Maybe we
38:26could do uh chairman's order
38:31asking for any I don't know what has
38:35have there been Judy any is there
38:38anything in writing that we could have
38:39that would really you know kind of
38:42pinpoint or or provide more of a general
38:44number or is I again it's it's pretty
38:46hard to to
38:48>> to to find Yeah.
38:50>> Again it's hard to put in numbers. Yeah,
38:52sorry. Um
38:54the again it was more of
38:58you know you have 20,000 subscribers you
39:01know what percentage of them are
39:03probably seniors because a lot of um you
39:07know certain demographics are more
39:09streaming than you know having hard
39:12hardwired cable.
39:14ballpark kind of whatever and then um
39:18trying to push forward with
39:21again going blind because I can't get
39:24the demographics from charter.
39:26>> Okay.
39:27>> Um and just guessing based on you know
39:30the experience at uh elder affairs with
39:33their people. Um, we've gone up there.
39:36We've had a senior's discount day, you
39:40know, with charter and stuff and, um,
39:43people did sign up,
39:46>> but because they had more than basic
39:49television, they were not eligible for
39:51the discounts.
39:53>> Okay.
39:53>> And it was approximately 175 people um
39:56on that list.
39:58>> Okay. I think what we'll do is maybe
40:01we'll hold this item and then we can
40:03kind of circle back and maybe have uh
40:07see in the in in the interim what might
40:10be able to be put together for it
40:12because I think we're all trying to
40:14figure out like if there's just some
40:15numbers and things that we could provide
40:17to the public. But again, it seems like
40:18it is pretty a nebulous number to try
40:21and grasp. Um I don't know if the rest
40:23of the committee is okay with that
40:24withholding. Um I I'll just make a
40:26motion to to hold
40:28But uh um I before we do that, I I
40:31appreciate your time. Thank you for
40:32answering those questions. I just
40:34thought we'd we we could bring Morrow
40:35from WCCA TV just to talk about what's
40:37going on, you know, their experiences
40:39lately or how what you know, how what
40:41their work relates to to this item.
40:44>> Um
40:45>> yeah, they're um to the chair just for
40:50public. The um WCCA is larger. They have
40:54more people. they have to serve more
40:58people.
40:58>> Um so their budget is larger and I just
41:02want um to go on record that we all um
41:06each entity has
41:08>> been cut as well. Um we had a staff
41:12person that um moved on to a different
41:14career in May and we can't hire. So um
41:19smaller but I just want you to each
41:22entity is um feeling it one way or the
41:24other and um you know as you will hear
41:27that um there you know the hit is hard.
41:30>> Yeah.
41:30>> Um and subscriptions subscriber counts
41:34are diminishing. So there's things we
41:37can hope for at the state level that um
41:40revenues can come in from um streaming
41:43services that's been in committee
41:45forever. Um so I would encourage people
41:49to contact Senator Moore, I believe. But
41:52um to push that forward and hopefully we
41:55can get somewhere um and pull in some
41:58revenues from the streaming because and
42:01this is just my opinion. I'm not
42:03speaking for the city manager in no way,
42:05shape, or form, but [snorts]
42:07the streaming services provided from
42:10charter are using the very same lines.
42:13So, if it looks like a duck, acts like a
42:15duck, it is a duck. So, um but they um
42:22it's just it's it's very convoluted and
42:25complex industry across the board. So
42:29>> they're using the same conduits
42:30basically, but but because it's under
42:32they call it quote or it is streaming
42:34not that's how they get around paying
42:36>> right because driver
42:37>> fee because the internet is not um a
42:40cable in the FCC's mind is not a cable.
42:45>> Okay.
42:46>> Even though they're using cables. I
42:47don't you
42:48>> it's literally a cable. Yeah.
42:50>> Yeah. I I I have and Marorrow probably
42:53has some more insight on that as well.
42:55But um it's just it's
42:58>> I think
42:58>> it's good for the council to know too
43:00what what you know we could pass
43:01resolutions or what we could do to reach
43:03out to our state delegation to support
43:06uh the the legislation that's out there.
43:08>> Exactly.
43:09>> Thank you J. Appreciate your time.
43:11>> Sorry.
43:13I apolog Yeah. Thank you. Um so you said
43:16the numbers have dropped the
43:18subscribers. Um, can you give give me an
43:21idea of where we're at with subscribers
43:23and or tell me like when you say drop,
43:25what's the is there a certain like in
43:27the hundreds again, thousands, where we
43:29at?
43:30>> The um I believe it's just under 18,000
43:35subscribers.
43:37>> Okay. And then what would you say 5 to
43:4010 years ago? Would you know that number
43:42where we were at?
43:43>> I just want to know what's like the the
43:44the difference in drop. Oh yeah, the um
43:47numbers have dropped significantly over
43:49the last um 10 years. The
43:53beginning of the other contract um when
43:56we were neg 2013
43:59I think we were closer to 42 or 30
44:03between 35 and 42. I can get you exact
44:05numbers. Um
44:08I have how many? What?
44:10>> 47,000.
44:11>> 47,000.
44:14So, um they they they are dropping
44:17rather quickly and it's um from Peg's
44:22perspective, it's scary because there's
44:24not enough revenue coming from
44:26subscribers to support the operations.
44:29So, and [snorts] that's with cuts. So,
44:32>> thank you.
44:34>> Thank you, J. Appreciate your time.
44:36Thank you. Oh, yeah. I thought we'd uh
44:38Mororrow, if you'd like to come just if
44:39you'd wanted to fill us in about any um
44:42updates or or if you maybe might be able
44:44to talk about that piece of legislation.
44:48>> I'm sorry I can't. My hearing is is
44:50terrible these days.
44:51>> Oh, no. It's okay, Mark. Um no, I just
44:53wanted to ask if you might want to talk
44:54about u how you know your W what WCA TV
44:58does ties into this item and also if you
45:01wouldn't mind touching on that piece of
45:04legislation.
45:05>> Yeah.
45:05>> That we might be able to assist. First
45:07of all, let me say that that I we
45:09appreciate the council members and and
45:12for voicing support to save WCCA and our
45:15PEG channels. WCCA we feel is a
45:18cornerstone civic asset as the station
45:21faces critical need to make up for
45:23revenue losses due to changes in
45:25congressional telecommunications law.
45:28And I'm have to say I'm sorry I haven't
45:30heard anything about uh the the attorney
45:32the specialist that the city hired for
45:34this Jerry Letterer. Uh he's one of the
45:37top in his field. Uh so I'd like to know
45:41what his what the status is of that
45:43later on. But I'm grateful to the city
45:46through a vote asked the city manager to
45:48work with WCCA to secure funding to save
45:51the channel and to see if public access
45:53and to save public access community
45:55programming to including to look into
45:57the budget to see what can be done. It
46:00seems that there's no movement forward
46:02nor not even any action to urge our
46:05state delegation to pass new legislation
46:08mandates to modernize PEG funding. There
46:11have been a couple of different bills
46:12that are out there and they get
46:14squandered in the process in on Beacon
46:17Hill and what happens is they end up
46:20fighting over how much money is involved
46:22and who's going to get that money and
46:24all the rest of it. You know, initially
46:26the uh telecommunications act was a
46:29congressional act of congress that
46:31established in exchange of rights of way
46:34that the the the cable providers would
46:36would would u contribute 5% of its gross
46:40revenue. That means everything. It's ad
46:42money, anything. Yeah. 5% of that gross
46:45to support peg channels. It wasn't
46:48intended to support city services. It's
46:51it's not a tax money. It's not
46:53technically the city money. It's money
46:55that comes from the cable provider in
46:58exchange of rights way. Their gross
46:59revenues that can amount to a lot of
47:02money um over especially over a 10-year
47:05period. Uh we we heard about the
47:08$477,000
47:10that that was that's you have taken
47:12every year to to pay for Inet. That's
47:15kind of a nebulous thing these days
47:17because I don't know what Inet does for
47:18the stations or the peg channels, but
47:20that 477 is a static fee. So if the
47:24cable subscriptions go down, that 477
47:27goes to the city consistently. Uh so
47:30while we're going from 800,000 down to
47:33400,000 a year, the city still gets that
47:37477,000
47:39uh every year. That amounts to about 5
47:40million over a 10-year contract.
47:42>> Okay. Um, so, so when the when the city
47:46manager does have the public hearings, I
47:48hope the city council is look at it
47:50before he signs it and have have a
47:51chance to comment on that. Under the old
47:54law currently supported that's currently
47:56supporting the extended situation that
47:58we have, uh, we're waiting uh, for a new
48:01franchise. The older law stipulates
48:04funding for PEG is derived for a
48:06percentage in our case 5% of the cable
48:10service providers gross revenues in
48:13exchange of rights away for support of
48:14PEG. Now even though the ser of course
48:18service standards and cable services
48:20diminish people cut the cord as you
48:22heard and instead they opt for digital
48:24fiber internet and or Wi-Fi delivery
48:27plat uh services to watch their TV
48:30shows. A simple elegant solution is to
48:33amend the current law. Take that state,
48:36you could do it from a state level, if
48:37not a federal level, ultimately
48:40congressional law. But to amend it,
48:42simply insert and stipulate funding for
48:44PEG is derived from a percentage 5% of
48:47the cable, fiber, internet, and Wi-Fi
48:50service providers. Gross revenues in
48:52exchange of rights of way. That's all
48:55that really needs to be done. Or change
48:57cable services to some broader term,
49:00okay? broadband services including A B C
49:03and D whatever it is it doesn't have to
49:06be rocket science in some in some cities
49:09like I know Ashland for example the
49:11cable franchise money went directly to
49:13the public access the public access was
49:15a peg channel it it took care it managed
49:18public it managed education it managed
49:20um government but it received all the
49:23money from from itself to determine what
49:25it could do so the municipalities have a
49:28say in it and They still have a say to
49:31some degree, but I know it's challenging
49:33as Judy pointed out. At any rate,
49:37running a full-fledged TV station is not
49:39cheap. If it was affordable and
49:41sustainable, there would be a channel
49:43four and five and here in the city
49:45operating. But the fact is those kind of
49:48revenues just aren't there. And you have
49:49Charter on top of it charging fees for
49:52its channel one. And they do a good job
49:54with that. It's a news program. It's
49:55local. But they're, you know, they're
49:57getting the whatever commercial money is
49:59out there, they're getting it and they
50:00can get it over us very easy because
50:02they're they're sending out their
50:04channel regionally or nationally because
50:06I know they cut in where we're limited
50:09to Worcester. And it's funny how that
50:11works because whenever there's a
50:12franchise fee, whether it was the old
50:14radio days back in the 30s and TV,
50:17broadcast TV, the spectrum was given,
50:20but the people got the little part. They
50:23got the little piece of it. you know the
50:24college radio channels and the co you
50:26know public access TV we get such a
50:29small part of it compared to every the
50:31to be these major corporations that run
50:34the world practically so it's not cheap
50:37and on top of running a TV station we're
50:39also a school in a way you know we're
50:42we're educating people we're giving
50:43people experiential learning
50:45opportunities to learn how to edit and
50:48produce and and even do the background
50:50stuff you know administrate for a TV
50:52show to learning how be directors,
50:54executive directors. We got some people
50:56that are doing it all on their own.
50:59>> So, a lot of great programming,
51:01>> right? I mean, and that's that's I don't
51:03want to say a burden, but it's part of
51:04it's part of our mission. It's a happy
51:06burden, I guess. It's what we do and we
51:08love it. And it's not it's not just
51:11about and I appreciate, John, what you
51:14said. It meant a lot to us. Uh it's it's
51:17not about Yeah, we had a staff. We lost
51:20three people. We couldn't replace them.
51:22I I'm holding on, you know, but we have
51:25people there. There's no turnaround.
51:27They either age out, die out, or or, you
51:30know, retire out. Uh but I can't u
51:34replace them with this budget that we
51:35have. I'll be lucky if we last another,
51:37you know, year and a half.
51:40So, we're at a place where we have to
51:42find a principal partner, a principal
51:43sponsor of that nature. Writing program
51:47grants. I'm doing doing that trying to
51:50see if we can hit something. Uh that's
51:52like fishing, you know, you pull it up,
51:53you might get a perch, you might get a
51:55k, you might get a bass, you don't know.
51:57But uh you know, we're trying. But
51:59that's not going to help keep the lights
52:01on. We lost a a modulator is a piece of
52:04equipment that gets our channel on the
52:06actually gets it out there. It was over
52:09$5,000 for us when all was said and
52:10done. The technicians from Charter were
52:12very responsive. They helped. They
52:13worked with us, but uh it was expensive.
52:17Two days later, the fire alarm panel
52:19blew out. So, you know, there's another
52:22$5,000. So, you got stuff like this. We
52:25have a TV station and I'm worried I got
52:27to keep keep our staff going so they can
52:30do what they do and they're doing way
52:32more than what they're getting to do.
52:34You know, we're doing more with less.
52:37Um Lauren, do you happen to know just
52:39real quick um what any of the names of
52:44some of the pieces of legislation that
52:45are in the state house right now? What
52:47the different pieces of legislation are
52:49at the state level that we could?
52:50>> There there's one modernizing public
52:52access that's out there. Jason Senator
52:54Jason Lewis wrote it. He I'm not sure
52:56he's going to come back after this
52:58election is done.
52:59>> I think he's okay.
53:01>> Um might be retiring. I'm trying.
53:03>> He's not running for re-election.
53:04>> Yeah, he's not running for for
53:05reelection. So, excuse me, Mr. Chairman.
53:08Three. Excuse me, ma'am. So, you need
53:10someone to pick that ball up and run
53:12with it.
53:12>> Yeah.
53:13>> If he's not there.
53:14>> Yeah.
53:15>> Not you, you say, but you know, someone
53:18>> I know I spoke to uh you know, some of
53:21our our state legislation and and the
53:24legislators
53:26and they'll ask, you know, you're
53:27working with this group and this group.
53:28Yeah, there's a there's alliance.
53:30There's over a hundred over a hundred uh
53:33public access channels in in the state.
53:36Now you figure some of those have
53:37between one and and 10 15 people working
53:40for them.
53:41>> So there's a lot of jobs in in not not
53:44not not to mention the services that are
53:47at stake.
53:47>> Okay.
53:48>> Thank you, Mario. Um councelor O'Ja, do
53:50you have any questions?
53:56>> No, I do not.
53:57>> Okay. Thank you. I I'd like to make a
54:00motion to do a chairman's order um
54:03if if the committee sees fit to request
54:06the city manager work with um the
54:10Worester Chamber of Commerce to explore
54:13principal uh sponsorships for WCCA TV.
54:17I'd like to make that as a motion.
54:22>> Follow Council Pello.
54:24>> Councelor O'Hada.
54:26>> Yes. and chairperson councelor Bada.
54:29>> Yes. Um yeah, I think there's there's
54:32more that we can do to you know what I
54:33mean to continue to advocate for WCCA TV
54:35more. Yeah. And we appreciate everything
54:37that you that you all do and it is like
54:39counselor Fzola said, it's a vital
54:40service to the community. Um you know, I
54:43follow on Instagram and social media and
54:46every day there's different people there
54:48that are doing different programming and
54:50and you know, really talking about
54:51what's going on in our community. So,
54:53it's an important
54:54>> important asset.
54:56Um, we appreciate mora and I think I'll
54:58make a motion to hold item 3A, excuse
55:01me, 3B.
55:02>> Prior to doing so, um, just to clarify,
55:04I do want to note that the item 3B is
55:07um, in order to request the city manager
55:10um, provide council with a report, but
55:12it's not necessarily um, an update or a
55:15formal report. Um, just for my own
55:17clarification, do you still intend to
55:19hold it or would you like to um
55:22recommend approval and direct the city
55:24manager to provide an update or hold it
55:26for discussion and
55:27>> Okay. Thank you, Claire. No, I think
55:28we'll we'll move forward with with
55:30submitting it or yeah, moving it forward
55:32finally so so the manager can um proceed
55:36>> through the chair. I will take a roll
55:38call on that then. Uh, councelor Folo.
55:42>> Voting for the manager. This go to the
55:44manager, right? Yes. Yes.
55:47>> Councelor O'Hada.
55:48>> Yes.
55:49>> Interperson Councelor Blada.
55:51>> Yes. Um well, appreciate everyone's time
55:54and thank you all for coming out. Uh
55:56with that, I'll make a motion to
55:57adjourn.
55:59>> Oh, yes, Fred.
56:01>> I would like to speak for a moment.
56:02>> All right. Absolutely. We'll open the
56:04floor for Fred Nathan.
56:07>> If it's green, you should be all set if
56:08it's green.
56:10>> Hello. Okay,
56:10>> there you go.
56:11>> Uh thank you, uh Fred Nathan Worster.
56:15So back in the 70s uh when cable came
56:18into existence now let's face it cable
56:22was a novelty and there something that
56:25worester bought into this novelty they
56:27bought in livestock and barrel and were
56:30promised a whole lot of things but
56:32really in essence they really got
56:35nothing
56:36I mean they they allowed people to have
56:39cable but this is something that
56:41somebody else probably would have um uh
56:44brought caught in. But so uh fast
56:47forward to 1996,
56:51the federal government deregulated the
56:53telecommunications
56:55uh act which had the cable under it. And
57:00basically after that happened,
57:03uh the bigger cable brought up all the
57:05little small mom and pop type cable
57:08operators. So that's why they have the
57:10monopolies that they do. And I think
57:14it's uh disgusting, you know, the way
57:16that the cable industry, not just, you
57:18know, this one, how they treat the
57:20elderly
57:22and the fact that they would only give a
57:25small like a dollar off on a uh cable
57:30subscriber
57:31only if they had basic cable.
57:35I mean, that's a disgrace.
57:37you know, are the people who built this
57:41country, who built all the cities.
57:45I always get mixed up. Are we the second
57:47largest city or the third largest city
57:49in all of New England?
57:50>> Second.
57:52>> I think the fact
57:55that you have operators like Verizon
57:59Files putting a dent into this cable
58:03system is good for business.
58:07But unfortunately
58:09the business that they lost because of
58:11their because of their actions that will
58:15never come back and it affects my good
58:18friend Marorrow over here because it
58:20means less money.
58:23I would say if they did a a forensic
58:26audit on this cable company and on the
58:29cable companies that have been here uh
58:32prior, uh you will find out that the
58:34city of Worcester
58:36and WCCA TV is owed a lot of money and
58:42the people in general are owed better
58:44services.
58:47Thank you, Frederick Nathan. Would not
58:49be a Worester City Council meeting for
58:51Nathan Charming. With that, we will mo
58:54make a motion to adjurnn.
58:56>> Councelor Folo,
58:58>> yes.
58:58>> Councelor O'Hada,
59:00>> yes.
59:00>> And chairperson councelor Bada.
59:03>> Yes. Thank you.
