2026-09-17 - Public Service and Transportation Committee

Summary

Summary based on auto-captions cross-checked against the official minutes; auto-captions may contain misheard names or figures (the minutes spell the Commissioner's name Rolle; captions say Raleigh).

Time on topic (from transcript timestamps; approximate, includes side talk):

Topic Minutes Share
Spectrum Cable Contract Renewal 22 37%
WCCA TV and PEG Funding 21 35%
WRTA Bus Service Improvements 12 20%
Public comment 3 5%
Procedure 2 4%
  • Thursday, September 17, 2026.
  • Robert A. Bilotta (chair), John P. Fresolo and Luis A. Ojeda (remote) met in the Levi Lincoln (North) Chamber, 5:31 to 6:31 PM.
  • Every roll call was 3-0 (minutes approval, filing item 3A, approving 3B and the chairman's order).

WRTA Bus Service Improvements

2:00-13:36

  • Item 3A, EcoTarium bus route (Bergman and Mero-Carlson order).
  • WRTA Administrator Joshua Rickman said a route serving North High and the EcoTarium ran from September 2018 for about 18 months until January 2020 (two trips morning and afternoon, low ridership; Route 5 still serves North High at dismissal).
  • The city's Mobility Action Plan identified two microtransit zones, Salisbury St. and Plantation St.
  • WRTA went out to bid for new demand-response software with a microtransit module (proposals received in September, award expected by October 7), and issued a task order to on-call planners Nelson Nygaard for a roughly six-month study aimed at the FY28 budget cycle.
  • Rickman said ideas include direct trips to the central hub, UMass Medical, the senior center, Lincoln Park Towers and Billings Square, and that adding service would need public votes under Chapter 161B and the advisory board bylaws.
  • Outreach is to include hub sessions during commutes, online surveys, the Remix mapping tool and Spanish translation; Bilotta offered the committee's help with public hearings.
  • Fresolo raised a long-standing request to remove a bus stop on Grafton St. near Waverly St. (the sign reportedly still stands); Stephen S. Rolle thought it had been addressed and said it would be checked with WRTA. Rolle credited the Mobility Action Plan collaboration.
  • Bilotta moved to file the item (3-0), and mentioned looking forward to a hub ribbon cutting in October.

Spectrum Cable Contract Renewal

13:36-23:40, 29:50-40:30, 54:55-55:55

  • Item 3B (Rosen order). Cable Services Director Judy Warren said the contract is still in negotiation, near the end but not quite in the home stretch; a public hearing, probably through this committee, is expected once a draft exists, with the special consultant and attorney likely present virtually.
  • She said she and the City Solicitor (Alexandra H. Kalkounis) are on the negotiating team and that the city negotiates with one hand tied behind its back since federal deregulation (1996) and Charter's successful FCC effective-competition petition (about 2019) removed rate and programming control.
  • Senior discounts: the discount applied only to the lowest basic tier (about 10 percent, roughly $1.50 to $1.75 a month, now a basic rate of about $22 to $25), few seniors have basic-only service, and no exact number can be computed since Charter does not share subscriber data; her own rough guess was perhaps 25 people over ten years, on the order of $15,000 to $20,000 total, which she stressed was not science.
  • A senior discount day drew about 175 sign-ups, but most had more than basic service and were ineligible.
  • A councilor (speaker unclear in the captions) pressed for a better figure and noted an $8 million Spectrum tech hub in Connecticut as a sign of ability to pay, and the item was briefly floated for a hold.
  • After Deputy City Clerk Clare Robbins pointed out that the order only asks the City Manager for an update, Bilotta dropped the hold and the committee recommended approval 3-0, adding a chairman's order asking the City Manager to work with the Worcester Chamber of Commerce on principal sponsorships for WCCA TV.

WCCA TV and PEG Funding

23:40-29:50, 40:30-54:55

  • Warren explained PEG funding: a franchise fee of 5 percent of Charter revenue, with the City Manager as issuing authority deciding the split (after the I-Net and administrative costs, public 55 percent, education 20 percent, government 25 percent), and said subscribers have fallen to just under 18,000 from roughly 42,000 to 47,000 in 2013.
  • Mauro DePasquale of WCCA TV said the station may last only another year and a half, has lost three staff, and cited the fixed roughly $477,000 a year the city takes for the I-Net while PEG revenue falls.
  • He urged state legislation extending the 5 percent to broadband and fiber (a bill by Sen. Jason Lewis, who is not seeking re-election) and asked about the status of the city's consultant.
  • Fresolo asked that the staff at channel 194 get fair pay.

Public comment

55:55-58:49

  • Fred Nathan criticized the cable industry's treatment of the elderly and the small senior discount and suggested a forensic audit of Charter, saying the city and WCCA are owed money.

Official Minutes

Journal of the committee as posted on PrimeGov (summary of actions, not verbatim). Page headers and footers removed.

                                    CITY OF WORCESTER
                             PUBLIC SERVICE AND TRANSPORTATION COMMITTEE

                                    Thursday, September 17, 2026
                                    Levi Lincoln (North) Chamber
                                        Convened: 5:31 P.M.
                                        Adjourned: 6:31 P.M.

           MAYOR
      Joseph M. Petty

  COMMITTEE MEMBERS                                                                 CLERK OF THE CITY COUNCIL
  Chairperson Robert A Bilotta                                                             Nikolin Vangjeli
Vice Chairperson John P Fresolo
     Councilor Luis A Ojeda

                                                  www.worcesterma.gov

                           City Hall - 455 Main Street Worcester, Massachusetts

   Present Were:              Chairperson Councilor Robert A. Bilotta
                              Councilor John P. Fresolo
                              Councilor Luis A. Ojeda, who participated in the meeting
                              remotely
   Also:                      Director of Cable Services Judy Warren
                              Commissioner of Transportation and Mobility Stephen Rolle
                              WRTA Administrator Joshua Rickman
                              WCCA TV Executive Director Mauro DePasquale
                              Deputy City Clerk Clare M. Robbins, clerk

    1. Virtual Attendee Call-In Information/Important Notice to Petitioners

        a.   Pursuant to Chapter 20 of the Acts of 2021 and in order to ensure active, public
             engagement, the City of Worcester currently allows for both in-person and remote
             participation at all City Council and Standing Committee meetings. To partake in the
             meeting, you may attend the meeting in-person within the meeting location, follow the
             below link to join via Zoom or dial the direct line as indicated. If you join a Zoom
             meeting by dialing in with a phone number, you can raise your hand by dialing *9.

             Public Service and Transportation Committee Zoom Link:
             https://worcesterma.zoomgov.com/j/1613790984
             Public Service and Transportation Committee Zoom Phone Number: +1 646 828 7666
             Public Service and Transportation Committee Zoom Access Code: 161 379 0984

        b.   Important Notice: Please be aware our office has been notified of an ongoing scam
             involving the impersonation of city officials and departments. Scammers are fraudulently
             requesting payments be made for planning and zoning permits, as well as City Council
             petitions. All official emails regarding your petition will come exclusively from an
             @worcesterma.gov email address (such as [email protected]), or via physical mail
             on the City of Worcester’s official letterhead. Any legitimate hearing letter will always
             include your specific application details, along with the scheduled hearing date, time,
             and location. The City of Worcester will never request payments via wire transfer.

    2. Approval of the Minutes

        a.   Order - That the City Council Standing Committee of Public Service and Transportation
             hereby approves the minutes of the Public Service and Transportation Committee
             meeting on July 23, 2026.
             Chairperson Councilor Bilotta read the item and moved for a roll call vote to adopt the item.
             Order adopted on a roll call vote of 3 Yeas and 0 Nays

    3. Miscellaneous Items

        a.   Report of the Committee on Public Service and Transportation Upon the Order of
             Councilor Morris A. Bergman and Councilor Candy Mero-Carlson - Request Standing
             Committee on Public Service and Transportation Committee hold a public discussion
             with the WRTA Administrator relative to the removal of a bus route that passes the
             EcoTarium, 222 Harrington Way.
             # 11d CC January 27, 2026
             Chairperson Councilor Bilotta read the item and recognized the WRTA Administrator, who
             provided an overview and future plans related to the bus route that passes the EcoTarium, 222
             Harrington Way.

             Chairperson Councilor Bilotta recognized Councilor Fresolo, who discussed the removal of a bus
             stop on Waverly St. with the Commissioner of Transportation and Mobility.

             Chairperson Councilor Bilotta then discussed public outreach efforts made by the WRTA when
             relocating bus stops, how public meetings are organized, as well as the timeline associated with the
             microtransit module study in the city with the WRTA Administrator.

             Chairperson Councilor Bilotta recognized the Commissioner of Transportation and Mobility, who
             discussed the department’s collaboration efforts with the WRTA related to the Mobility Action
             Plan.

             Chairperson Councilor Bilotta moved for a roll call vote to recommend the item be filed.

             Recommend File on a roll call vote of 3 Yeas and 0 Nays

        b.   Order of Councilor Gary Rosen - Request City Manager provide City Council with an
             update concerning the current state of negotiations for a new cable contract with
             Spectrum. The previous agreement, which expired in October 2023, was marred by
             Spectrum's contract violations, poor customer service, poor cable reliability and failure
             to provide contractual senior discounts, among others.
             # 13d CC February 24, 2026
             Chairperson Councilor Bilotta read the item and recognized the Director of Cable Services, who
             provided an overview of the item.

             Chairperson Councilor Bilotta recognized Councilor Fresolo, who discussed the role of the
             Director of Cable Services in the contract negotiations with Charter Communications/Spectrum,
             challenges related to setting programming rates with cable companies and senior discount
             negotiations with the Director of Cable Services.

             Chairperson Councilor Bilotta then discussed details associated with the sources and distribution
             of the Public, Educational, and Government (PEG) funding with the Director of Cable Services.

             Chairperson Councilor Bilotta recognized Councilor Ojeda, who discussed the senior discount
             agreement with Charter Communications/Spectrum including how much is owed by the company
             to senior subscribers in the city with the Director of Cable Services.

             Chairperson Councilor Bilotta then discussed the feasibility of calculating the senior discount
             amount that is owed by Charter Communications/Spectrum, challenges related to budget cuts due
             to decreasing PEG funding and considerations regarding inclusion of streaming services with PEG
             funding with the Director of Cable Services.

             Chairperson Councilor Bilotta recognized Councilor Ojeda, who discussed the decrease in number
             of cable subscribers with the Director of Cable Services.

             Chairperson Councilor Bilotta recognized the WCCA TV Executive Director, who discussed the
             importance of creating new legislations to increase PEG funding, challenges related to budget cuts
             and current legislations under consideration to modernize PEG funding at the State level.

             Chairperson Councilor Bilotta brought forth the following Chairman’s Order: Request City
             Manager work with the Worcester Chamber of Commerce to explore principal sponsorships for
             WCCA TV.

             Chairperson Councilor Bilotta moved for a roll call vote to recommend the item be approved.

             Recommend Approval on a roll call vote of 3 Yeas and 0 Nays

             Chairman's Orders
             Request City Manager work with the Worcester Chamber of Commerce to explore
             principal sponsorships for WCCA TV.

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Transcript

Auto-generated YouTube captions; names and terms are likely misheard.

Transcript

0:00Hi everyone. Uh thank you for joining

0:02for the city of Worcester city council

0:04public service and transportation

0:06committee. Uh my name is councelor

0:07Robert Bada. I'm the chairman. I'm

0:09joined to my right by councelor uh

0:11district 3 councelor uh John Fzola and

0:14joined online by district 4 counselor

0:16Luis O'hada.

0:19Um

0:21>> Claire, could we start with the reading

0:22of the

0:24the virtual attendee call-in information

0:27>> through the chair? Prior to doing so,

0:28I'll take a roll call for attendance.

0:30>> Yes, thank you. We'll start a roll call.

0:31Thank you.

0:32>> Councelor Folo

0:33>> here.

0:34>> Councelor O'Ja

0:37>> here.

0:38>> And chairperson councelor Bada

0:40>> here.

0:41>> Great. Pursuant to chapter 20 of acts of

0:442021 and in order to ensure active

0:46public engagement, the city of Worcester

0:49currently allows for both in-person and

0:51remote participation at all city council

0:53and standing committee meetings. To

0:55partake in the meeting, you may attend

0:57the meeting in person within the meeting

0:59location, which is here in the Levi

1:00Lincoln Chamber of Worcester City Hall,

1:02or follow the link on the city's

1:04website, to join via Zoom, or dial the

1:06direct line. If you join a Zoom meeting

1:09by dialing in with a phone number, you

1:10can raise your hand by dialing star9.

1:13The public service and transportation

1:14committee zoom phone number is

1:1716468287666

1:23and the access code is 1613790984.

1:33>> Thank you Claire. Uh we'll move on to

1:35item 2, approval of the minutes.

1:38uh order that the city council standing

1:40committee on public service and

1:41transportation hereby approves the

1:43minutes of the public service and

1:44transportation committee meeting. I will

1:46do roll call.

1:48>> Councelor Folo.

1:50>> Yes.

1:51>> Councelor O'Hara.

1:57>> Councelor O'Hada

2:01>> and chairperson and chairperson

2:03councelor Bada.

2:04>> Yes. All right. We'll move on to it.

2:07Item 3A, report of the committee on

2:09public service and transportation upon

2:10the order of councelor Morris A. Bergman

2:13and councelor Candy Mero Carlson.

2:14>> Yes.

2:15>> Request standing committee on public

2:16service and transportation committee

2:18hold a public discussion with the WRTA

2:20administrator relative to the removal of

2:22a bus route that passes the Eotarium at

2:25222 Harrington Way. Um today we're

2:29joined by the DTM commissioner Steve

2:31Raleigh and uh the WRTA Superintendent

2:34Josh Rickman. want to thank you both for

2:36coming. Um I thought we could open up

2:38with comm uh superintendent rigman if

2:41you wanted to or administrator excuse me

2:43if you'd want to just talk a little bit

2:44about what's going on I think with that

2:46bus route and what the might be some

2:48future plans.

2:50>> Absolutely and thank you so much for

2:51having me today. Uh Joshin administrator

2:53WRTA. Um so yes there was a bus route

2:56that uh operated in that area. Uh it

2:58operated in September of 2018 for about

3:0118 months. I think it was removed in

3:04January 2020. Uh basically there was

3:06some service up from the central hub. Um

3:09it would go uh to North High and would

3:11start provide some service to the

3:13Eotarium. It was about I think there was

3:15two trips in the morning and two trips

3:16in the afternoon and weekdays. So so not

3:18not a ton of service levels. Um there

3:21wasn't a lot of ridership at that time.

3:23In fact, the only real ridership we saw

3:24was to North High. I'm understanding

3:27that um there was some service that was

3:30uh changed on uh route five now provides

3:32services to north high for school

3:35dismissal purposes and that has

3:36continued through through to today. Um

3:38when I came on board a few years ago,

3:40the city was wrapping up the mobility

3:42action plan and one of the um uh

3:45findings in that study was a concept

3:47about microransit and they identified

3:49two areas. One is Salisbury Street and

3:51the other is uh Plantation Street. Um so

3:53that has been front of mind and has been

3:55in conversations that uh Commissioner

3:56Raleigh and I have been having uh since

3:58I' I've gotten on board WRTA. Um we've

4:01been making advancements in the back end

4:03um on this project. Uh, one thing that

4:05we've done is we've gone out to bid for

4:07a new uh, demand response software.

4:09That's be really advantageous for us for

4:11all of our ADA and demand response and

4:14COA services that we operate. Um, but it

4:16was also a really good opportunity for

4:18us to include in that procurement a

4:20microtransit module. Um, so we issued

4:23that procurement earlier this summer.

4:24Uh, we received proposals in September

4:26and we are uh, actively going to provide

4:29award by October 7th on that. And so

4:32that for for for us and for in terms of

4:34plantation street that means we're now

4:35going to have an actual software and a

4:36mechanism that we can deploy to actually

4:39make this possible whereas before we

4:40didn't have a way to actually uh obtain

4:43that. Um, in relation to all of that, we

4:47also have an on call planning firm

4:48called Nelson Nygard, and they

4:50specialize in um, transit planning, and

4:53we brought them on board about a about a

4:55year and a half ago. And we just uh,

4:57issued a task order to them. And that

4:59task order is going to be taking in a

5:01lot of these um concepts we developed

5:03through our five-year vision which

5:04includes span of service improvements,

5:06frequency improvements on fixed route um

5:10uh microtransit concepts and we

5:12specifically called out this one study

5:14for that uh study as as well. So as we

5:18uh take the next couple of months to

5:19kind of refine all that data, refine all

5:21the information, a lot of the public

5:23outreach is going to circle right around

5:24this strategy um and and this concept.

5:27Um so in short order in the next four

5:29months or so we'll see more developments

5:31on this specific initiative. A couple of

5:34things that we are talking about

5:36internally and you'll see the public

5:37outreach process is going to be also

5:40thinking about ways in which we can

5:42think about that zone that that was

5:43established in the mobility action plan.

5:45Um some areas we're also thinking about

5:47going beyond that zone. So, not just

5:50Plantation Street in in in that

5:51district, but also thinking make sure we

5:53provide direct drop offs to the central

5:54hub where for for for pickup and drop

5:56off, UMass Medical, a lot of lot of

5:58medical appointments, the senior center,

6:01uh Lincoln Park Towers, and Billing

6:02Square to really provide more

6:04connectivity for those residents to

6:06common, you know, hotspots they're

6:07trying trying to travel to. Um, so we

6:09are looking at uh rolling that out. We

6:11will have to think about um uh assets or

6:14vehicles to operate that service.

6:16Typically those are wheelchair

6:18accessible vehicles that we we procure

6:20or purchase or flex some of the service

6:22that we already have. Um so this is

6:24front of mind for us. We are procuring a

6:27service to make this a possibility. We

6:29are actively bringing on a consultant to

6:32talk to the public about this type of

6:33concept and that's going to put us in a

6:35really good position for future grant

6:36opportunities. The state has been

6:38issuing microtransit grants the last

6:39couple of years and this is a way in

6:41which we can put ourselves right to that

6:43front order where we have strong support

6:44from the city, strong support from the

6:46public and a mechanism to to achieve all

6:48of these things.

6:49>> Okay. No, that's really great that

6:51that's great to hear. Um I'll just open

6:53up to questions for my uh co co- members

6:56first if they had any. Um, but no, it's

6:59it's really great to hear that this is

7:00moving forward and again having that

7:02that information that technology on the

7:04back end is I know is key and I know

7:07it's going to help with the on demand

7:08pair transit too when that comes to

7:10fruition. So that's that's great to

7:11hear. Um, do you have a question or Mr.

7:15Chairman council? Sorry,

7:17>> I have one question. It's not related to

7:20the item here, but our friend uh

7:23mentioned a few other uh and I know if

7:26it's not an agenda item, but it is a bus

7:28stop. And

7:31I don't know, it's got to be 10 plus

7:33years. I put in a petition to remove a

7:36bus stop on Grafton Street

7:40between

7:42where Waverly Street the the U I don't

7:45know the exact address of it but it's

7:48between where the light at Waverly

7:50Street the the traffic light and going

7:52down to 290.

7:54>> Okay. on that if you're traveling toward

7:57290 it's on that right side and we have

8:01one at Cumberland Farms in front of

8:04Cumberland Farms and I asked that one to

8:06be taken out because we had closed Coral

8:08Street so no one is ever walking down to

8:10that one and I was hoping that the bus

8:13could get into the lefthand lane and go

8:16down under 290

8:19to the hub and not stay in that right

8:22hand lane because

8:24That's where traffic

8:27starts to uh you know jam up and and and

8:31it goes all the way back up until

8:33Hamilton Street. So I was hoping if

8:34there was no bus stop there which there

8:37isn't that it was voted on to be removed

8:40and it's still there. The sign is still

8:41there.

8:42>> Okay. So if you could look at it.

8:46>> Yeah. Sorry.

8:47>> Through No. through the chair. I just um

8:49we had had prior conversations on this.

8:51So, I I thought it was actually um

8:54addressed, but that's something that we

8:56can check up on with WRTA.

8:59>> Yeah, absolutely.

9:00>> About a month ago, I saw it there, but

9:02if it if it's been it could be could be

9:06removed, but I just wanted to bring it

9:07to your attention. Thank you, Mr. Chair.

9:09I'm sorry about that.

9:10>> No problem. Councelor O'Hara, did you

9:12have any questions?

9:14>> Um, not right now. Thank you.

9:15>> No, no problem. No, I really appreciate

9:17uh the WRTA and and uh DTM for this

9:20being part of the mobility action plan.

9:22Um it's a great area having the

9:24ecotarium in North High there and but

9:26again it's not as residential or you

9:28know in that specific section of

9:30Parington way. So um it it'd be great to

9:32have some type of bus service up there

9:34and and have it be an opportunity to to

9:36roll out microransit in the city. So I I

9:39really appreciate that. And um I had one

9:41question about the public outreach

9:43moving forward. Would it make sense to

9:46try to put an order or or some type of

9:48chairman's order for us to start

9:49organizing those or or maybe the

9:52commissioner did we want to hold off to

9:54wait on those to start organizing those

9:56public meetings about this particular

9:59initiative?

10:01>> If I could start starting the one. So

10:03public outreach is incredibly important

10:05to toward success of this program. Um

10:07we're going to attack this in a few

10:08different ways like we've done dur

10:10during my time at WRTA. Um, we're going

10:12to be holding in-person sessions at at

10:14the hub to make sure we're getting

10:15people during their commutes. That's

10:17very important to me. Many of these

10:18individuals don't have time to to come

10:20to a formalized meeting. So, getting

10:22them during their commutes is going to

10:23be very important. We're going to be

10:24doing some robust um um outreach as well

10:27to make sure there's actual like

10:29planning documents you can access

10:30online, surveys, kind of manage your own

10:32ways. There's some really good examples

10:34from other transit authorities across

10:35the country where they've kind of made

10:36like design your own transit game or or

10:38how to prioritize. So, we're going to be

10:40using Nelson Nygard to help develop a

10:42lot of those engagement tools. In

10:44addition to all of that, we're going to

10:45be using a tool called Remix. And Remix

10:47is a visual tool that shows where our

10:50routing and mapping and all that. You

10:51can zoom in and out and see where you

10:53are versus where the proposed routes

10:54are. So, we're going to try a bunch of

10:56different um mediums to really reach out

10:59to the public, engage the public, always

11:01make sure we have Spanish translation

11:02and other available uh resources as

11:04well. Um, but certainly as we go into

11:07that process, we'll be in close

11:08coordination with with the city and

11:10we'll be happy to to come back and and

11:11talk talk to the group at any time about

11:13those uh opportunities.

11:14>> Okay. No, that's great. I think it's

11:16this committee too, we can work on

11:17having, you know, a couple public

11:18hearings or getting the word out as

11:20well. So, h happy to do that. Uh, I

11:22really appreciate and we obviously

11:24appreciate the update on this. Um, it's

11:26good to hear that it's something that

11:28might be I know it's hard to nail down

11:30an exact time now. what what what do you

11:32all envision as a potential tidal line?

11:34Maybe I'm sure it's maybe a year or two

11:36away at this point.

11:38>> Yeah. So, right now, the way that we're

11:39envisioning this uh this study is kind

11:42of a six-month study. So, we're trying

11:43to wrap this up with our next fiscal

11:45year 28 uh budget approval process. So,

11:48typically we will go into fiscal year 28

11:51in March. Administration provides a uh a

11:54kind of a a presentation to the large

11:56board. The board then sends it to audit

11:58and finance committee for review. and

12:00then in April you vote in a finalized

12:01budget. So, it's really an opportunity

12:03for us to vision towards FY28, what the

12:05possibilities are there. Um, but in

12:07terms of that uh next steps for the

12:095-year vision, that's going to be a

12:10six-month process. If there is a

12:12decision at that time to think about

12:14adding in this type of service, we will

12:16have to have some formalized public

12:18meetings to to vote that in per per the

12:20chapter 161B and uh the WRT advisory

12:23board bylaws. Um, but we are preparing

12:26ourselves for all those possibilities.

12:28>> Okay. Well, that's great to hear. Uh

12:30well yeah, thank you. Thank you,

12:31Administrator Rickman. We really

12:32appreciate it and um excited to hear the

12:35new development at the hub we were just

12:36talking about. So looking forward to

12:37that ribbon cutting in October. Uh but

12:40yeah, thank you for for your time,

12:41Commissioner. I really appreciate it.

12:42Thank you.

12:44>> And I don't know, Commissioner Ry, did

12:45you have anything to add or did you want

12:46to chime in or

12:48>> Uh thank you, Mr. Chair. No, I I don't

12:50really. It's uh this has been a a good

12:52collaborative effort and it really did

12:54start um back with the mobility action

12:56plan where we recognized there were

12:57these areas of the city that didn't have

13:00service currently didn't really meet

13:02some of the density thresholds um to

13:05justify service or traditional service I

13:07should say or didn't have the kind of

13:09writership that you would hope to see

13:11previously. So, um, you know, in working

13:14with WRTA and our consultants at the

13:17time coming up with this idea that, hey,

13:18this is a a potential application that

13:20could help us introduce service into

13:22these areas. So, really excited that um

13:25that we're uh continuing to look at this

13:27and that, you know, there's a

13:28possibility of moving forward with it.

13:31>> Great. Thank you, Commissioner. Well,

13:33thank you everyone. Um, I think with

13:34that clear, I'll make a motion to file

13:36item 3A.

13:38>> Councelor Folo,

13:39>> yes. Councelor O'Hara.

13:43>> Yes.

13:45>> And chairperson councelor Bada.

13:47>> Yes.

13:49>> Great. Thank you. Uh so we'll move on to

13:51item 3B. Order of councelor Gary Rosen

13:54request city manager provide city

13:56council with an update concerning the

13:58current state of negotiations for a new

14:01cable contract with Spectrum. The

14:03previous agreement, which expired on in

14:05October 2023, was marred by Spectrum's

14:07contract violations, poor customer

14:09service, poor cable reliability, and

14:11failure to provide contractual senior

14:14discounts, amongst others. Um, want to

14:18thank everyone for joining us tonight on

14:19this. We're joined by uh Judy Warren,

14:21director of cable services for the city

14:23of Worcester, and our friends from WCCA

14:25TV. We appreciate you all being here. I

14:27thought we could have um Director Warren

14:30if you'd want to come to talk about some

14:31of the what's going on with the spectrum

14:34negotiations. Um and then maybe we could

14:37have WCCA TV talk a little bit about

14:39what's on on your plate.

14:44>> The um

14:48the contract is still in negotiations.

14:50Mhm.

14:51>> Um I don't want to say we're in the home

14:53stretch, but um we are getting near the

14:58um wrapping this up. There will be my

15:01understanding is there's um a

15:04requirement by the state. Don't quote me

15:06on who, but um there will be a public

15:09hearing probably through this committee

15:12um for when the contract is finally

15:16finally finally drafted. Okay. Um, so

15:18that the um and then I believe that the

15:21attorney and or the

15:25[sighs]

15:26special consultant that was hired to

15:28help um negotiate this contract would be

15:32um present at that meeting. They'd most

15:34likely be virtual, but um they would be

15:37here to answer any additional questions.

15:40The um

15:43negotiations have been going on for a

15:45long time now and um there were certain

15:49pauses based on things that were

15:51happening in the industry and um so now

15:55that that somewhat settled a little bit

15:58um we're just pretty much wrapping up um

16:02you know minute details.

16:04>> Okay. uh because it is under

16:06negotiations, I can't really say too

16:08much about, you know, what's in there,

16:10but um

16:13mostly the law, legal things that are um

16:16trying to be finalized and stuff. I

16:19don't know what more I can say publicly.

16:22So,

16:23>> um I can try to answer any other

16:25questions that you might have.

16:28>> Sure.

16:30>> Uh through you, Mr. Chairman. Judy. Uh

16:33I'm sorry. I was talking with the

16:35>> Oh, that's okay.

16:35>> Commissioner,

16:36>> are you in negotiations? Is that what

16:39you're saying?

16:39>> Yes, I'm on the um negotiating team.

16:42>> Okay.

16:43>> The um

16:45more so to bring the institutional

16:48knowledge

16:50um because one part of my role as

16:52director of cable services is to handle

16:54or process any customer complaints in

16:57issues that they're having. um been

17:00doing that for almost 28 years. But um

17:05and they're similar the same issues tend

17:07to be you know my bill is wrong or

17:10they're charging me this that and the

17:11other thing and um generally I reach out

17:13to the government liaison at charter and

17:17generally get things squared away. Used

17:20to be almost always in the customer's

17:22favor. It's not necessarily that way

17:24anymore, but um

17:27the the laws federally and state

17:32um kind of restrict us with what we can

17:35and can't do um for the consumer. they

17:39have consumer rights and protections but

17:42um

17:44unless there's egregious issues with say

17:48billing or something but a lot of like

17:50say technical issues a line is down in

17:52someone's yard or they did damage or

17:55something it's usually um fixed between

17:59the customer and charter by the time it

18:02gets to me then you know it it's

18:04escalated so to speak

18:06>> okay Um, I don't know if you can address

18:10it. You said during negotiations, I

18:12don't know if you but one of there's a

18:14couple things I want to address. First,

18:16the senior discount.

18:18>> It's a big item with [clears throat] the

18:20council.

18:20>> Are you are you able to touch on that or

18:23is that something that is coming up in

18:25your discussions?

18:26>> It um has been part of the discussions

18:29and this is um my third or fourth

18:32renewal.

18:34um

18:37any kind of discount has always been

18:40perceived even at the state level as

18:44rate regulation.

18:46the

18:49I don't want to say caveat but

18:53it's been a

18:55sorry I'm trying to be careful here the

19:01which we try to um get in every single

19:04contract is to maintain that senior

19:06discount the

19:10because of the rate regulation rule

19:13basically so I'm going to back up a

19:15little bit sorry the the main things

19:18that customers have issues with and

19:21they've always had them is programming

19:23and rates.

19:25Unfortunately, the federal government um

19:28deregulated cable in 1996. So, we lost a

19:31lot of um what little control we had

19:34over rates because it was only on basic

19:36rates anyway. um and somewhat of the

19:41programming the um it's been very

19:44challenging to even address

19:47rates at the state level because there'd

19:50be hearings. The rates would already go

19:52up much like utilities. You might have

19:53some experience from your own state um

19:56service that the bills go up and then

19:59you have the hearing and then you know

20:01it takes time to get it retro changed

20:05whatever. Um

20:08gosh n 2019 I think don't quote me on

20:11the year charter also petitioned the FCC

20:16I believe it's definitely on the federal

20:18level to that there's competitive there

20:22effective competition in Worcester in

20:25the surrounding towns actually but um so

20:28they won now there's no say in the rates

20:33programming anything so It's basically a

20:36corporate decision on how they handle

20:39things, what they do for customers. Um,

20:42we do have some say over the quality of

20:46the signal and the service. Um, whether

20:49the public educational government

20:50channels go off the air, we can, you

20:53know, call them and say, you know, well,

20:55Marorrow um was out of service for what,

20:58a week, um, if not more because of a

21:02modulator problem. Anyway, um so there's

21:07I alluded to the chairman earlier that

21:10it's negotiating kind of with one hand

21:12tied behind your back. Um because of the

21:15laws in the regulations, there's

21:18my representation on that was for

21:21experience with customer service over

21:24the last 10 years of the contract, if

21:27not longer. but because it was the

21:2910-year contract, so it's the last 13

21:31years since we're under the old one. And

21:35public educational government access

21:37input.

21:40So then there's the lawyer and the

21:43consultant that are for the law and the

21:46rules and whatever regulations are on

21:49the books. So

21:50>> okay,

21:51>> I know there was a lot of

21:52>> You don't have to elaborate. Quick quick

21:54answers. Uh when you say we who are you

21:58alone on the uh

22:00>> Oh no team or do you have somebody else

22:02with you from the city?

22:04>> Yeah. Um the city solicitor is with us.

22:06>> Who is

22:07>> uh city solicitor? Alex uh Kalpunis.

22:10>> Just you and her,

22:12>> right? Michael Trainer was there until

22:14he um retired. But

22:16>> okay. And u All right. So you you know

22:19going in that that's that's a uh big

22:22issue, right? that the council most if

22:25not all the council is in favor of a

22:27senior discount. Okay, I'll speak for

22:30myself. Government channels and uh

22:35public assets channel

22:38>> 194 is very important to me that it gets

22:42funded

22:43in a more appropriate manner that it is.

22:46If you could negotiate, if you could

22:48bring that up, I'd appreciate it. Mhm.

22:51>> Uh because

22:53uh they have people working there that

22:54haven't had a raise in years and uh they

22:58can't hire people. It's not

23:01it's not what I like uh to hear because

23:04people deserve a living wage. They they

23:06deserve a increase and they do well. I

23:10know, you know, just I'm a fan of that

23:13channel. I watch it and I want to see uh

23:17these people that put on a good

23:18performance for our city to be uh you

23:23know

23:25respected and and rewarded for their

23:27work.

23:28>> So I' I'd ask you to consider uh trying

23:32to make sure that their voice is heard

23:35at that negotiating table.

23:37>> Absolutely.

23:37>> Okay. Thank you, Mr. Chairman.

23:40>> Thank you, councelor. I just had one

23:42followup. Um, Judy, would it be possible

23:45just to give a brief overview of the PEG

23:48funding

23:50>> in regards from charter or

23:52>> how it breaks down for like the city?

23:54Just for the folks at home, I think it

23:56comes up a lot. I think a lot of

23:57>> folks aren't, you know, very familiar

23:59with it.

24:00>> Okay, no problem. The um

24:04we receive an annual

24:07in addition to capital funding that we

24:09may negotiate um and get from charter

24:14might be cyclical, you know, the first

24:17when we sign the contract and then

24:19halfway through you get the additional

24:21funding. Um that's separate from the

24:24annual franchise fees.

24:25>> Okay. And the annual franchise fees is

24:28um

24:30comes from the subscribers and it's got

24:33several categories of which they get the

24:35revenues. We get 5% of charter revenues

24:39>> minus just for Worcester, not not

24:42nationally. Um which would be very nice,

24:44but um

24:48where is I going with that? The revenues

24:51are based on the subscribers

24:55use of what they what they order, the

24:58the uh home shopping, those types of

25:02things. Um, the cable operator is

25:06allowed to deduct from that um any

25:09pay-per-view event. Oh, no, I'm sorry.

25:13Pay-per-view is included. They're

25:15allowed to um deduct bad debt. So if um

25:18say 400 people owed charter money for

25:22whatever calendar year like last year,

25:25>> they can deduct that as bad debt. Um

25:29>> and it can vary from year to year. There

25:31were some years that were really bad,

25:33but um

25:34>> but the PEG funding comes from the the

25:36the actual cable subscriptions. Correct.

25:40>> Correct. And then and then then it

25:41breaks down to the city for for public

25:44or for for your department and then for

25:47al also the school department, right,

25:49for education and then correct

25:51>> third. Um so

25:53>> public to clarify that it does come from

25:54the cable company. That's how we're all

25:56funded. Y

25:58>> um the tax dollars are not used for

26:01either PEG educational government.

26:04Within that breakdown however is um

26:10there's public education government what

26:13is called the inet which is an old term

26:16but the funding is used to offset costs

26:20for the city's network.

26:22>> Okay.

26:22>> Years ago the inet was also carried peg

26:27but it also carried um you know the

26:29city's financial systems data systems

26:31whatever. Um

26:34so that has been maintained within the

26:37breakdown of the uh funding by the

26:39issuing authority which is the city

26:40manager.

26:41>> Okay.

26:42>> Um

26:44missing one. Oh um administrative

26:47>> that's part of the breakdown as well.

26:48Okay.

26:49>> Yeah. And that is based on a percentage

26:53not 100%. It's a percentage of salaries

26:56for certain people that were involved

26:59with cable. Okay. um a portion of my

27:01salary say um the city solicitors

27:05uh I think in budget they might with

27:08small percentages it's five or 10%. The

27:12um

27:14and then part of that is also used for

27:16the renewal costs

27:18>> okay

27:19>> that have been set aside over the years.

27:22um because we renew

27:25even though the contract is 10 years,

27:27you start negotiations or renewal

27:29process three years before it expires.

27:31So, we've actually been in this renewal

27:33process for a while now, unfortunately.

27:36But, um

27:38the breakdown specifically for public

27:40educational government is decided by the

27:44manager

27:45>> as the um

27:48issuing authority.

27:50public is 55% of that funding that is

27:54left after the um

27:59Inet and the cable administration part

28:02is taken out not cable just the

28:04administration

28:06>> then education is 20% and government is

28:1025%.

28:12the um I'm sure in WCCA is a separate

28:18entity, a separate contract negotiated,

28:21so their terms are different. Um

28:25usually coincides with the license

28:26agreement with the cable operator

28:28anyway, but um just to clarify that

28:32funding is through the um issuing

28:35authority. The city manager decides how

28:37much and who gets what, when and where.

28:40Um it was changed back under uh city

28:42manager O'Brien

28:44because of the um at the time

28:49boosting the cable

28:52um I'm sorry the government access up

28:54because they wanted more meetings

28:55covered um in order to get more meetings

28:57covered. I needed another staff person

28:59and okay more equipment and rooms

29:02outfitted and so on. So um basically

29:06comes down to we get the money from

29:08charter and the city manager allocates

29:12according to the needs and operation

29:14requirements of the city.

29:17>> Great. No thank I really appreciate that

29:18Jud. I think

29:19>> one final thing though I just want to

29:20say that the funds are used by state law

29:24um for cable related purposes only. So,

29:28um that's where it gets a little bit

29:31gray with the administration part of it

29:33because it's um those the percentage as

29:38I said is nominal

29:40but they're doing cable television

29:44>> work.

29:45>> Okay. um the staff of various

29:47departments. There's like four people I

29:50think. But no,

29:52>> I we appreciate that and again

29:54appreciate all the work that you and the

29:56city solicitor and the manager have been

29:57doing to try and get this resolved. I

29:58know it's very hard for the city of

30:00Worcester compared um in other

30:02communities compared to going up against

30:04this massive conglomerate that Spectrum

30:06is um and frankly monopoly. So uh

30:09appreciate that. We're hoping to get

30:12those senior discounts back for a lot of

30:14our seniors that were defrauded from

30:15that. So hopefully we'll have some good

30:16news with that and appreciate your your

30:18help um and the information because I

30:20think again helpful for folks to

30:22understand how this funding from

30:23Spectrum is broken down for the city. So

30:26thank you Judy.

30:27>> Appreciate it.

30:28>> Thank you.

30:28>> Uh Mr. Chairman.

30:29>> Oh yes. Go ahead council.

30:32>> Uh to the chairman. Uh yeah, I I do have

30:35some concerns regarding, you know, the

30:37the senior discount uh the back and

30:40forth that we we've been having or

30:42you've been having with them. Um

30:45and I know you can't really get into too

30:47much detail, but can you just talk about

30:50if you can help me understand the actual

30:53um

30:55the contract itself? So it was a a

30:58contract, it was an obligation with

31:01them. It was like an agreement. Was it

31:02like an a franchise agreement? Is that

31:04correct?

31:05>> Yes. It's um by law the um to provide

31:09cable television service cable operators

31:12have to apply um for a license agreement

31:15with any municipality.

31:17>> So within that agreement they were that

31:20senior discount was part of the were

31:22part of the the agreement. Correct.

31:24>> Correct.

31:26>> Okay. Do we know how much in total is

31:29was owed or is owed?

31:33It's not a matter of what is owed and

31:36not owed. The negotiations from

31:41the previous the license that we're

31:44under now, the

31:47discount was on basic cable television

31:50service if you only had basic

31:54television.

31:56The majority of people have expanded

32:00cable, you know, additional tiers,

32:02whether they have a sports package, HBO,

32:05Showtime, so and the like. Very few

32:08people have just basic cable. The um and

32:14the discount is only on that basic rate,

32:17which historically for a very long time

32:20was very low. So you're looking at a

32:22dollar a$150

32:24till about three years ago and don't

32:27quote me on the years everything's a

32:28blur at the moment. Um you know basic

32:31did go up as a matter of fact I do stand

32:34corrected when charter was able to

32:37succeed in their comp effective

32:39competition in 2019.

32:43Basic rates had been pretty much stable

32:46under $20. you had the fees and the

32:48taxes and the broadcast fees, but um the

32:52basic rate was very nominal in

32:54comparison to what you're paying. So the

32:57rate discounts would be between say

32:59maybe a $150 to $1.75.

33:03Once they were successful with the

33:06effective competition, they raised the

33:08basic rate to over $20. So you're still

33:11looking at approximately 22 250 a month.

33:16Um

33:18but because most people don't have just

33:21basic cable um the discount is not

33:26um they're not eligible for that

33:28discount.

33:30>> Okay. But this

33:32>> somewhat somewhat. So did this take

33:34place over over about 10 years now?

33:38>> Yes. Um it's actually been on the um

33:41each license before that as well. it had

33:43been um you know the 10% off the basic

33:46rate the basic

33:48>> so we could that it's a substantial

33:50amount of money um

33:54over time and is there a way to figure

33:56out that that that that amount can we

33:58>> I've been trying to figure that out for

34:00a very long time as to how many um

34:04seniors possibly could be have just the

34:08basic cable um I've

34:11>> talked with the uh senior the elder

34:14affairs people to see if they could

34:16gauge or whatever. And um

34:21there's no way to come up with an exact

34:24number of impacted

34:27subscribers that had just basic cable

34:30because so few have it and so few had

34:34it. Even back then, um, in 2013

34:39when I first started, yeah, uh, there

34:41were way more people that had just basic

34:43because expanded was, um, that was a

34:46treat. That was a, you know, that was

34:48the Maserati of cable. But, um,

34:52>> over the years they almost force you to

34:54have to get the expanded because that's

34:56where your channels are that you want,

34:58your hallmarks, your the Nessens. So the

35:00senior discount was only for the the the

35:03very lowest tier basic tier.

35:05>> Absolutely. The lowest tier.

35:07>> I see. Okay.

35:08>> But would you say I mean you said you've

35:11been looking at this for a while now.

35:12Ballpark. Could you give a ballpark of

35:16>> So you're saying it's been over 10 years

35:18now.

35:18>> Yeah.

35:18>> Uh

35:19>> could you give a ballpark of that? Are

35:21we looking at hundreds of thousands? Are

35:24we looking at millions?

35:26>> Yeah. the I mean again these are not

35:29like formulas or just based on

35:32experience of customers calling in

35:35>> um that maybe there would be a handful

35:38of people per year [snorts] that um

35:42might have had just the basic service.

35:44So and I was using maybe 25 people as a

35:48number. Um,

35:50so then it' be $25 a month, maybe $50 a

35:54month time 12 time 10. Um, so,

35:59>> okay,

35:59>> I don't have the math in my head right

36:00now, but um, I was think, you know,

36:03somewhere between, you know, 15 and

36:05$20,000

36:08>> per per year.

36:10>> No, no. Um,

36:13probably total for the last well 10

36:15years. When I was running the numbers,

36:17it was um probably like two, three years

36:20ago, but those numbers

36:25are mine, you know, just from

36:27experience. They're not science. They're

36:29not Charter does not divulge any of

36:32their subscriber demographics, their um

36:36makeup. They can't ask people's age. So,

36:40um it would only be a guess.

36:43>> Okay.

36:45>> Okay. Um

36:47I don't know chairman is if there's a

36:49way to figure out how we can uh support

36:51them and figure out what these numbers

36:53are because I don't know to me it seems

36:56like that number might be higher and um

36:59it is concerning. You know I did a

37:00little bit of research and I saw that

37:02you know um you know Spectrum built a $8

37:05million techhub initiative um in in

37:08Connecticut and it wasn't like something

37:10that was needed. So, I mean, if they're

37:12able to build something out there in

37:14Connecticut and know that we're dealing

37:15with this issue of um what they owe us

37:20or or our or our uh citizens or the the

37:23the our senior citizens,

37:27I just hope during these negotiations

37:29that we're pushing hard and

37:30understanding that, you know, us

37:32counselors are seeing that, you know,

37:33for Zola brought up a really good a lot

37:34of good points and issues that we're

37:36having Gary Rosen as well and all the

37:37other counselors. I just I just hope

37:39we're not in a situation where, you

37:41know, they don't they just don't live up

37:42to their bargain again and we go another

37:4410 years on something that's different

37:45than we find out down the road. Um so

37:49again, I hope these negotiations we are

37:50we are pushing hard and and

37:52understanding that, you know, we're

37:53we're here for our residents and that,

37:55you know, we're not just going to be an

37:56easy pushover. Um just think that, you

37:59know, these things can happen, have

38:00these negotiations, and then just back

38:02away from the obligation that they that

38:04they agreed on. Um and then obviously

38:06with our own city channels as well

38:08supporting them. Um so that's just I

38:11don't know through the chairman um if

38:13there's a way to figure out how we can

38:15support figuring out I would really like

38:17to know what what that total amount is

38:18or give me as close figure as possible.

38:22would um I don't know if the if the

38:24committee's amendable to it. Maybe we

38:26could do uh chairman's order

38:31asking for any I don't know what has

38:35have there been Judy any is there

38:38anything in writing that we could have

38:39that would really you know kind of

38:42pinpoint or or provide more of a general

38:44number or is I again it's it's pretty

38:46hard to to

38:48>> to to find Yeah.

38:50>> Again it's hard to put in numbers. Yeah,

38:52sorry. Um

38:54the again it was more of

38:58you know you have 20,000 subscribers you

39:01know what percentage of them are

39:03probably seniors because a lot of um you

39:07know certain demographics are more

39:09streaming than you know having hard

39:12hardwired cable.

39:14ballpark kind of whatever and then um

39:18trying to push forward with

39:21again going blind because I can't get

39:24the demographics from charter.

39:26>> Okay.

39:27>> Um and just guessing based on you know

39:30the experience at uh elder affairs with

39:33their people. Um, we've gone up there.

39:36We've had a senior's discount day, you

39:40know, with charter and stuff and, um,

39:43people did sign up,

39:46>> but because they had more than basic

39:49television, they were not eligible for

39:51the discounts.

39:53>> Okay.

39:53>> And it was approximately 175 people um

39:56on that list.

39:58>> Okay. I think what we'll do is maybe

40:01we'll hold this item and then we can

40:03kind of circle back and maybe have uh

40:07see in the in in the interim what might

40:10be able to be put together for it

40:12because I think we're all trying to

40:14figure out like if there's just some

40:15numbers and things that we could provide

40:17to the public. But again, it seems like

40:18it is pretty a nebulous number to try

40:21and grasp. Um I don't know if the rest

40:23of the committee is okay with that

40:24withholding. Um I I'll just make a

40:26motion to to hold

40:28But uh um I before we do that, I I

40:31appreciate your time. Thank you for

40:32answering those questions. I just

40:34thought we'd we we could bring Morrow

40:35from WCCA TV just to talk about what's

40:37going on, you know, their experiences

40:39lately or how what you know, how what

40:41their work relates to to this item.

40:44>> Um

40:45>> yeah, they're um to the chair just for

40:50public. The um WCCA is larger. They have

40:54more people. they have to serve more

40:58people.

40:58>> Um so their budget is larger and I just

41:02want um to go on record that we all um

41:06each entity has

41:08>> been cut as well. Um we had a staff

41:12person that um moved on to a different

41:14career in May and we can't hire. So um

41:19smaller but I just want you to each

41:22entity is um feeling it one way or the

41:24other and um you know as you will hear

41:27that um there you know the hit is hard.

41:30>> Yeah.

41:30>> Um and subscriptions subscriber counts

41:34are diminishing. So there's things we

41:37can hope for at the state level that um

41:40revenues can come in from um streaming

41:43services that's been in committee

41:45forever. Um so I would encourage people

41:49to contact Senator Moore, I believe. But

41:52um to push that forward and hopefully we

41:55can get somewhere um and pull in some

41:58revenues from the streaming because and

42:01this is just my opinion. I'm not

42:03speaking for the city manager in no way,

42:05shape, or form, but [snorts]

42:07the streaming services provided from

42:10charter are using the very same lines.

42:13So, if it looks like a duck, acts like a

42:15duck, it is a duck. So, um but they um

42:22it's just it's it's very convoluted and

42:25complex industry across the board. So

42:29>> they're using the same conduits

42:30basically, but but because it's under

42:32they call it quote or it is streaming

42:34not that's how they get around paying

42:36>> right because driver

42:37>> fee because the internet is not um a

42:40cable in the FCC's mind is not a cable.

42:45>> Okay.

42:46>> Even though they're using cables. I

42:47don't you

42:48>> it's literally a cable. Yeah.

42:50>> Yeah. I I I have and Marorrow probably

42:53has some more insight on that as well.

42:55But um it's just it's

42:58>> I think

42:58>> it's good for the council to know too

43:00what what you know we could pass

43:01resolutions or what we could do to reach

43:03out to our state delegation to support

43:06uh the the legislation that's out there.

43:08>> Exactly.

43:09>> Thank you J. Appreciate your time.

43:11>> Sorry.

43:13I apolog Yeah. Thank you. Um so you said

43:16the numbers have dropped the

43:18subscribers. Um, can you give give me an

43:21idea of where we're at with subscribers

43:23and or tell me like when you say drop,

43:25what's the is there a certain like in

43:27the hundreds again, thousands, where we

43:29at?

43:30>> The um I believe it's just under 18,000

43:35subscribers.

43:37>> Okay. And then what would you say 5 to

43:4010 years ago? Would you know that number

43:42where we were at?

43:43>> I just want to know what's like the the

43:44the difference in drop. Oh yeah, the um

43:47numbers have dropped significantly over

43:49the last um 10 years. The

43:53beginning of the other contract um when

43:56we were neg 2013

43:59I think we were closer to 42 or 30

44:03between 35 and 42. I can get you exact

44:05numbers. Um

44:08I have how many? What?

44:10>> 47,000.

44:11>> 47,000.

44:14So, um they they they are dropping

44:17rather quickly and it's um from Peg's

44:22perspective, it's scary because there's

44:24not enough revenue coming from

44:26subscribers to support the operations.

44:29So, and [snorts] that's with cuts. So,

44:32>> thank you.

44:34>> Thank you, J. Appreciate your time.

44:36Thank you. Oh, yeah. I thought we'd uh

44:38Mororrow, if you'd like to come just if

44:39you'd wanted to fill us in about any um

44:42updates or or if you maybe might be able

44:44to talk about that piece of legislation.

44:48>> I'm sorry I can't. My hearing is is

44:50terrible these days.

44:51>> Oh, no. It's okay, Mark. Um no, I just

44:53wanted to ask if you might want to talk

44:54about u how you know your W what WCA TV

44:58does ties into this item and also if you

45:01wouldn't mind touching on that piece of

45:04legislation.

45:05>> Yeah.

45:05>> That we might be able to assist. First

45:07of all, let me say that that I we

45:09appreciate the council members and and

45:12for voicing support to save WCCA and our

45:15PEG channels. WCCA we feel is a

45:18cornerstone civic asset as the station

45:21faces critical need to make up for

45:23revenue losses due to changes in

45:25congressional telecommunications law.

45:28And I'm have to say I'm sorry I haven't

45:30heard anything about uh the the attorney

45:32the specialist that the city hired for

45:34this Jerry Letterer. Uh he's one of the

45:37top in his field. Uh so I'd like to know

45:41what his what the status is of that

45:43later on. But I'm grateful to the city

45:46through a vote asked the city manager to

45:48work with WCCA to secure funding to save

45:51the channel and to see if public access

45:53and to save public access community

45:55programming to including to look into

45:57the budget to see what can be done. It

46:00seems that there's no movement forward

46:02nor not even any action to urge our

46:05state delegation to pass new legislation

46:08mandates to modernize PEG funding. There

46:11have been a couple of different bills

46:12that are out there and they get

46:14squandered in the process in on Beacon

46:17Hill and what happens is they end up

46:20fighting over how much money is involved

46:22and who's going to get that money and

46:24all the rest of it. You know, initially

46:26the uh telecommunications act was a

46:29congressional act of congress that

46:31established in exchange of rights of way

46:34that the the the cable providers would

46:36would would u contribute 5% of its gross

46:40revenue. That means everything. It's ad

46:42money, anything. Yeah. 5% of that gross

46:45to support peg channels. It wasn't

46:48intended to support city services. It's

46:51it's not a tax money. It's not

46:53technically the city money. It's money

46:55that comes from the cable provider in

46:58exchange of rights way. Their gross

46:59revenues that can amount to a lot of

47:02money um over especially over a 10-year

47:05period. Uh we we heard about the

47:08$477,000

47:10that that was that's you have taken

47:12every year to to pay for Inet. That's

47:15kind of a nebulous thing these days

47:17because I don't know what Inet does for

47:18the stations or the peg channels, but

47:20that 477 is a static fee. So if the

47:24cable subscriptions go down, that 477

47:27goes to the city consistently. Uh so

47:30while we're going from 800,000 down to

47:33400,000 a year, the city still gets that

47:37477,000

47:39uh every year. That amounts to about 5

47:40million over a 10-year contract.

47:42>> Okay. Um, so, so when the when the city

47:46manager does have the public hearings, I

47:48hope the city council is look at it

47:50before he signs it and have have a

47:51chance to comment on that. Under the old

47:54law currently supported that's currently

47:56supporting the extended situation that

47:58we have, uh, we're waiting uh, for a new

48:01franchise. The older law stipulates

48:04funding for PEG is derived for a

48:06percentage in our case 5% of the cable

48:10service providers gross revenues in

48:13exchange of rights away for support of

48:14PEG. Now even though the ser of course

48:18service standards and cable services

48:20diminish people cut the cord as you

48:22heard and instead they opt for digital

48:24fiber internet and or Wi-Fi delivery

48:27plat uh services to watch their TV

48:30shows. A simple elegant solution is to

48:33amend the current law. Take that state,

48:36you could do it from a state level, if

48:37not a federal level, ultimately

48:40congressional law. But to amend it,

48:42simply insert and stipulate funding for

48:44PEG is derived from a percentage 5% of

48:47the cable, fiber, internet, and Wi-Fi

48:50service providers. Gross revenues in

48:52exchange of rights of way. That's all

48:55that really needs to be done. Or change

48:57cable services to some broader term,

49:00okay? broadband services including A B C

49:03and D whatever it is it doesn't have to

49:06be rocket science in some in some cities

49:09like I know Ashland for example the

49:11cable franchise money went directly to

49:13the public access the public access was

49:15a peg channel it it took care it managed

49:18public it managed education it managed

49:20um government but it received all the

49:23money from from itself to determine what

49:25it could do so the municipalities have a

49:28say in it and They still have a say to

49:31some degree, but I know it's challenging

49:33as Judy pointed out. At any rate,

49:37running a full-fledged TV station is not

49:39cheap. If it was affordable and

49:41sustainable, there would be a channel

49:43four and five and here in the city

49:45operating. But the fact is those kind of

49:48revenues just aren't there. And you have

49:49Charter on top of it charging fees for

49:52its channel one. And they do a good job

49:54with that. It's a news program. It's

49:55local. But they're, you know, they're

49:57getting the whatever commercial money is

49:59out there, they're getting it and they

50:00can get it over us very easy because

50:02they're they're sending out their

50:04channel regionally or nationally because

50:06I know they cut in where we're limited

50:09to Worcester. And it's funny how that

50:11works because whenever there's a

50:12franchise fee, whether it was the old

50:14radio days back in the 30s and TV,

50:17broadcast TV, the spectrum was given,

50:20but the people got the little part. They

50:23got the little piece of it. you know the

50:24college radio channels and the co you

50:26know public access TV we get such a

50:29small part of it compared to every the

50:31to be these major corporations that run

50:34the world practically so it's not cheap

50:37and on top of running a TV station we're

50:39also a school in a way you know we're

50:42we're educating people we're giving

50:43people experiential learning

50:45opportunities to learn how to edit and

50:48produce and and even do the background

50:50stuff you know administrate for a TV

50:52show to learning how be directors,

50:54executive directors. We got some people

50:56that are doing it all on their own.

50:59>> So, a lot of great programming,

51:01>> right? I mean, and that's that's I don't

51:03want to say a burden, but it's part of

51:04it's part of our mission. It's a happy

51:06burden, I guess. It's what we do and we

51:08love it. And it's not it's not just

51:11about and I appreciate, John, what you

51:14said. It meant a lot to us. Uh it's it's

51:17not about Yeah, we had a staff. We lost

51:20three people. We couldn't replace them.

51:22I I'm holding on, you know, but we have

51:25people there. There's no turnaround.

51:27They either age out, die out, or or, you

51:30know, retire out. Uh but I can't u

51:34replace them with this budget that we

51:35have. I'll be lucky if we last another,

51:37you know, year and a half.

51:40So, we're at a place where we have to

51:42find a principal partner, a principal

51:43sponsor of that nature. Writing program

51:47grants. I'm doing doing that trying to

51:50see if we can hit something. Uh that's

51:52like fishing, you know, you pull it up,

51:53you might get a perch, you might get a

51:55k, you might get a bass, you don't know.

51:57But uh you know, we're trying. But

51:59that's not going to help keep the lights

52:01on. We lost a a modulator is a piece of

52:04equipment that gets our channel on the

52:06actually gets it out there. It was over

52:09$5,000 for us when all was said and

52:10done. The technicians from Charter were

52:12very responsive. They helped. They

52:13worked with us, but uh it was expensive.

52:17Two days later, the fire alarm panel

52:19blew out. So, you know, there's another

52:22$5,000. So, you got stuff like this. We

52:25have a TV station and I'm worried I got

52:27to keep keep our staff going so they can

52:30do what they do and they're doing way

52:32more than what they're getting to do.

52:34You know, we're doing more with less.

52:37Um Lauren, do you happen to know just

52:39real quick um what any of the names of

52:44some of the pieces of legislation that

52:45are in the state house right now? What

52:47the different pieces of legislation are

52:49at the state level that we could?

52:50>> There there's one modernizing public

52:52access that's out there. Jason Senator

52:54Jason Lewis wrote it. He I'm not sure

52:56he's going to come back after this

52:58election is done.

52:59>> I think he's okay.

53:01>> Um might be retiring. I'm trying.

53:03>> He's not running for re-election.

53:04>> Yeah, he's not running for for

53:05reelection. So, excuse me, Mr. Chairman.

53:08Three. Excuse me, ma'am. So, you need

53:10someone to pick that ball up and run

53:12with it.

53:12>> Yeah.

53:13>> If he's not there.

53:14>> Yeah.

53:15>> Not you, you say, but you know, someone

53:18>> I know I spoke to uh you know, some of

53:21our our state legislation and and the

53:24legislators

53:26and they'll ask, you know, you're

53:27working with this group and this group.

53:28Yeah, there's a there's alliance.

53:30There's over a hundred over a hundred uh

53:33public access channels in in the state.

53:36Now you figure some of those have

53:37between one and and 10 15 people working

53:40for them.

53:41>> So there's a lot of jobs in in not not

53:44not not to mention the services that are

53:47at stake.

53:47>> Okay.

53:48>> Thank you, Mario. Um councelor O'Ja, do

53:50you have any questions?

53:56>> No, I do not.

53:57>> Okay. Thank you. I I'd like to make a

54:00motion to do a chairman's order um

54:03if if the committee sees fit to request

54:06the city manager work with um the

54:10Worester Chamber of Commerce to explore

54:13principal uh sponsorships for WCCA TV.

54:17I'd like to make that as a motion.

54:22>> Follow Council Pello.

54:24>> Councelor O'Hada.

54:26>> Yes. and chairperson councelor Bada.

54:29>> Yes. Um yeah, I think there's there's

54:32more that we can do to you know what I

54:33mean to continue to advocate for WCCA TV

54:35more. Yeah. And we appreciate everything

54:37that you that you all do and it is like

54:39counselor Fzola said, it's a vital

54:40service to the community. Um you know, I

54:43follow on Instagram and social media and

54:46every day there's different people there

54:48that are doing different programming and

54:50and you know, really talking about

54:51what's going on in our community. So,

54:53it's an important

54:54>> important asset.

54:56Um, we appreciate mora and I think I'll

54:58make a motion to hold item 3A, excuse

55:01me, 3B.

55:02>> Prior to doing so, um, just to clarify,

55:04I do want to note that the item 3B is

55:07um, in order to request the city manager

55:10um, provide council with a report, but

55:12it's not necessarily um, an update or a

55:15formal report. Um, just for my own

55:17clarification, do you still intend to

55:19hold it or would you like to um

55:22recommend approval and direct the city

55:24manager to provide an update or hold it

55:26for discussion and

55:27>> Okay. Thank you, Claire. No, I think

55:28we'll we'll move forward with with

55:30submitting it or yeah, moving it forward

55:32finally so so the manager can um proceed

55:36>> through the chair. I will take a roll

55:38call on that then. Uh, councelor Folo.

55:42>> Voting for the manager. This go to the

55:44manager, right? Yes. Yes.

55:47>> Councelor O'Hada.

55:48>> Yes.

55:49>> Interperson Councelor Blada.

55:51>> Yes. Um well, appreciate everyone's time

55:54and thank you all for coming out. Uh

55:56with that, I'll make a motion to

55:57adjourn.

55:59>> Oh, yes, Fred.

56:01>> I would like to speak for a moment.

56:02>> All right. Absolutely. We'll open the

56:04floor for Fred Nathan.

56:07>> If it's green, you should be all set if

56:08it's green.

56:10>> Hello. Okay,

56:10>> there you go.

56:11>> Uh thank you, uh Fred Nathan Worster.

56:15So back in the 70s uh when cable came

56:18into existence now let's face it cable

56:22was a novelty and there something that

56:25worester bought into this novelty they

56:27bought in livestock and barrel and were

56:30promised a whole lot of things but

56:32really in essence they really got

56:35nothing

56:36I mean they they allowed people to have

56:39cable but this is something that

56:41somebody else probably would have um uh

56:44brought caught in. But so uh fast

56:47forward to 1996,

56:51the federal government deregulated the

56:53telecommunications

56:55uh act which had the cable under it. And

57:00basically after that happened,

57:03uh the bigger cable brought up all the

57:05little small mom and pop type cable

57:08operators. So that's why they have the

57:10monopolies that they do. And I think

57:14it's uh disgusting, you know, the way

57:16that the cable industry, not just, you

57:18know, this one, how they treat the

57:20elderly

57:22and the fact that they would only give a

57:25small like a dollar off on a uh cable

57:30subscriber

57:31only if they had basic cable.

57:35I mean, that's a disgrace.

57:37you know, are the people who built this

57:41country, who built all the cities.

57:45I always get mixed up. Are we the second

57:47largest city or the third largest city

57:49in all of New England?

57:50>> Second.

57:52>> I think the fact

57:55that you have operators like Verizon

57:59Files putting a dent into this cable

58:03system is good for business.

58:07But unfortunately

58:09the business that they lost because of

58:11their because of their actions that will

58:15never come back and it affects my good

58:18friend Marorrow over here because it

58:20means less money.

58:23I would say if they did a a forensic

58:26audit on this cable company and on the

58:29cable companies that have been here uh

58:32prior, uh you will find out that the

58:34city of Worcester

58:36and WCCA TV is owed a lot of money and

58:42the people in general are owed better

58:44services.

58:47Thank you, Frederick Nathan. Would not

58:49be a Worester City Council meeting for

58:51Nathan Charming. With that, we will mo

58:54make a motion to adjurnn.

58:56>> Councelor Folo,

58:58>> yes.

58:58>> Councelor O'Hada,

59:00>> yes.

59:00>> And chairperson councelor Bada.

59:03>> Yes. Thank you.