2026-09-23 - Amazon Prime Air Drone Delivery Presentation

00:00Just want to make sure I'm reaching the

00:01people in the back of the room. I don't

00:04want to keep you waiting any longer.

00:05They will be bringing in a microphone

00:07and speaker at some point during the

00:09presentation, but just wanted you all to

00:11know that that it's coming on the way.

00:14Um, first of all, thank you so much.

00:17This is an overwhelming response and we

00:20are really happy that you're here. We

00:22can't do what we do at Amazon without

00:24getting adequate community feedback and

00:27I'm just really happy that you took time

00:29out of your your days to be with me

00:31today. So, thank you very much.

00:33>> Hey, what's your name, sir?

00:34>> I'm I'm going to start there and I'm

00:37realizing I'm going to have to move very

00:39quickly before I am able to keep up with

00:42you all here. I'm going to turn this on

00:45and just talk to you a little bit about

00:47the program. what's going to be most

00:49helpful for this crowd tonight so that

00:52we're not all over the place and

00:54everybody gets the chance to hear about

00:56the program. I'm gonna answer a lot of

00:59your questions through this initial

01:01presentation and then there will be

01:03plenty of time. I'm going to be here

01:05until 8:00 p.m. So, if you have

01:08questions, you're going to have a chance

01:10to ask them in this group town hall

01:12setting. You will also have the option

01:14to come up to any of us individually,

01:17small groups after the presentation. But

01:19please, let's get to the questions after

01:22I've gone through the full spiel. My

01:24name is Tar Wii. Um, you're not going to

01:28be able to spell it. Um, but that's my

01:30name. I was born and raised with that.

01:32Um, I actually live in Denver, Colorado.

01:35Don't hate me for that. Um, I'm an

01:37economic developer. So, I work on

01:39Amazon's economic development team. We

01:41do operations of a lot of different

01:43varieties across the country and across

01:47the globe. My job in economic

01:49development is to be the throughput with

01:52our cities and with our communities. A

01:55lot of the folks that have a special

01:56hand in making sure that we are being

01:58good corporate citizens, that we're

02:00getting the appropriate approvals when

02:03we need them and where we need them. And

02:05so it's a really fun job. I get to be at

02:07meetings like this talking about new

02:10innovative programs that could be coming

02:12to uh an area near you. Um I've been

02:16doing this for a very long time and for

02:18Prime Air specifically, I cover most of

02:21our projects in the northeastern part of

02:23the country. Um I'm a Broncos fan. Don't

02:26hate me, but I know I know we're not

02:29very good. So it's easy to easy to leave

02:31me alone this year. But want to talk to

02:34you about this program. Why are we doing

02:37this? A lot of you have already asked me

02:38that just in our our one-on-one

02:40discussions uh before we got started

02:42here. This has been an [clears throat]

02:45evolution from our customer base to be

02:48quite honest. Um we have been delivering

02:50packages at a very fast speed for many

02:54many decades now. And when COVID came,

02:58we were pushed even further beyond the

03:00envelope that we thought was even

03:02possible. And we built an entire network

03:04of fulfillment centers and same day

03:06facilities to be able to reach our

03:09customers in a different way. People

03:11want that online shopping experience and

03:13we have been able to achieve that and

03:16help our customers get the products that

03:18they want from us in a a very fast

03:20timeline. As of last year, we were only

03:23achieving speeds of same day delivery.

03:26And through our Primair drone delivery

03:29program, we can deliver packages to our

03:31customers in less than an hour. And in

03:34this year alone, we've delivered

03:36hundreds of thousands of packages to our

03:38customers without incident um just in

03:422026. So there is a market for this.

03:45There's a huge market for this. And

03:47we're doing this all over the country.

03:48You can see the dots on the map. We're

03:50also doing this in England and are

03:52looking to go in further beyond that. So

03:56that's why we're here. Why did we choose

03:57Westboro,

03:59we have several facilities in this

04:01region. Our same day facility, we call

04:04it SMA1. You don't need to know about

04:06that, but it is a same day fulfillment

04:09center. We store about 120,000 products

04:12in that building that we've been

04:14delivering same day to customers, many

04:17of you who might be in the room today,

04:20um within those great delivery speeds.

04:22And this makes sense for us to operate

04:26the drone programs out of those existing

04:29fulfillment centers. So the drone, if

04:32you haven't seen it, turn around. It's

04:34right in the back corner. If you have,

04:36um, this is what you're seeing here. We

04:39call it the Mark 30 drone. Um, it is 50%

04:43quieter than the Mark 27 drone, which

04:45was also approved by the FAA. Um, that

04:48was an important feature for us. It is

04:50100% electric. So, yes, it's a zero

04:53emissions vehicle. Um, we can carry

04:56products up to 5 pounds with this drone.

05:00And so, what that means is that about

05:0367%

05:05of the products out of our fulfillment

05:08center over on Otis Street in Westboro

05:10is 5 pounds or less and could fit into

05:12the size of about a shoe box. Those are

05:15the parameters for that item to be

05:17eligible to be put into a drone. and

05:20deliver to you in that way. The range

05:23for our drone is 7 and a half miles. So

05:26from our fulfillment station um on Otus,

05:30we can reach outward to about 7 and 12

05:33miles to any customer uh that wants to

05:36opt into the program. And we never fly

05:38above 400 ft. That is an FAA regulation.

05:41So that is our our maximum altitude

05:43where we can fly. But the drone is fast.

05:46Once it reaches forward flight, which

05:48that's that's how it's on display right

05:50now. That's what our drone looks like at

05:52forward flight. It's flying at about 60

05:54to 74 miles hour. So once a customer

05:57collects order, um, we can get to your

06:00house in 30 to 60 minutes. There's a lot

06:04of safety features and we get a lot of

06:05questions about this. Why is it that

06:08size? Uh, why does it have so many

06:10doohickeys on it? These are all for good

06:12reason. We started working on our drone

06:14program more than a decade ago and

06:16working directly with the FAA to get

06:19approval for this particular delivery

06:22service with that very drone. A lot of

06:25development, a lot of design, a lot of

06:27iterations, and a lot of testing went on

06:31in those many years of development and

06:33research. We have a six propeller

06:36system. Should one of those propellers

06:37go down, our drone still fly flies

06:39safely. Uh, we have cameras and sensors

06:43on the drone for navigation purposes.

06:45And I'll talk more about our our privacy

06:48um setup here. Those are all part of our

06:51detect and avoid technology. When we're

06:54flying a drone, we need to be able to

06:57navigate the airspace safely. So, this

07:00drone allows us to do that. It knows

07:03whether something is in its path. And as

07:05it's making its delivery, and I'll of

07:07course go into greater detail on the

07:08delivery process, it knows if something

07:11is in its path as it's trying to make

07:13that delivery, and allows us to safely

07:15make that delivery or return to the

07:17station if that might be the case.

07:21Privacy is everything to us at a company

07:25like Amazon. Um, we run AWS. We have a

07:29lot of very important businesses that

07:31depend on us to protect their privacy

07:33and to protect their customers privacy.

07:36We have millions of customers globally

07:39that we need to protect their privacy as

07:41well. So are there cameras and sensors

07:44on the drone? Yes, but those are not

07:47used for anything other than navigation

07:49purposes and improving the customer

07:52experience and making a safe delivery.

07:55And so it's not tracking individuals.

07:58There's nobody monitoring camera footage

08:01or live feed. It doesn't have facial

08:04recognition technology. This is more

08:07close to what your backup camera is on

08:10your personal vehicle. It is allowing

08:12you to safely navigate in space. And it

08:14tells the drone when something is in its

08:17path so that the drone can detect that

08:20and avoid that and continue making its

08:23way safely to the customer's house. and

08:25back to our station.

08:28Any imagery captured by the drone as

08:31it's making that delivery would be

08:33stored on encrypted drives

08:36accessible to only a handful of

08:38individuals that would be authorized to

08:41view that data. And so, just want to

08:43reiterate that point. Privacy is

08:46everything to us. And so we really just

08:48want to navigate the airspace safely and

08:51make sure that we're not creating damage

08:54to property or harming anybody in the

08:57process of making that delivery. And so

08:59that's why we have cameras and sensors

09:02testing. Is that better or worse? Same.

09:06>> Better.

09:07>> Better.

09:08>> Okay, then I will keep using this.

09:13So let's talk about the FAA. The FAA

09:17controls the airspace.

09:19Anything that's flying in the skies

09:21controlled by the FAA. We receive part

09:24135 air carrier certificate. That is the

09:27same that our Amazon air cargo system

09:31flies on. That's how we fly our

09:32airplanes from airport to airport,

09:34making sure that we're we're fulfilling

09:36those larger package needs across the

09:39country.

09:40Amazon works with the FAA to review the

09:43airspace operations. The FAA initially

09:46had a lot of testing as we were

09:49continuing to work with them on

09:50developing this model of our drone and

09:53they approved this certificate for us to

09:55be able to fly anywhere in the United

09:57States using this particular drone to

10:00deliver for our customers. What it does

10:02not mean is that we're cleared for

10:04takeoff everywhere where we want to

10:07integrate this level of service for our

10:09customers. We don't yet have that full

10:12clearance from the FAA to deliver in

10:14Westboro, Mass or the surrounding

10:16communities. So, I want to be clear on

10:18that. We're still working on that. As

10:20part of their initial review to give us

10:22that air carrier certificate, they had

10:24to undertake the NEPA process, which is

10:27the Environmental Protection Act process

10:30of reviewing sensitive receptors. What

10:33does the drone look like? How does it

10:35operate out there in the sky? Is it safe

10:38to be doing this and what are the

10:40potential impacts? And the FAA's finding

10:43was of no significant impact which is

10:45why we were cleared to use this

10:47particular drone.

10:50Let's talk about the customer experience

10:52and then I'll come back to um how this

10:55all works from an approval standpoint.

10:58So I want to be very clear. A drone if

11:02we begin operations in Westboro, you're

11:04not going to see a drone in your

11:05backyard unexpectedly. This is a fully

11:08optin program. So you have to tell us

11:13that you are interested in drone

11:15delivery and you would like to opt into

11:17that service. When you click however you

11:21order packages today, that item would

11:23show up on your mobile device or your

11:25laptop or otherwise this item is

11:28eligible for drone delivery. Are you

11:30interested? And when you click sign up

11:32for that program as an existing

11:34customer, you would be able to do so.

11:37Um, you're going to go through the

11:38consent process. You're going to make

11:40sure that you have delivery zones on

11:44your personal property that are 18 feet

11:47clear in in diameter up to 100 ft in the

11:52air. That is the space we need to be

11:55able to safely deliver to your property

11:58without um causing potential damage to

12:01to our drone. And so if you have that

12:04and you're interested in drone delivery,

12:06that is an optin process. [snorts] It's

12:09a fully integrated customer experience.

12:12Um, and again, you're going to get those

12:14packages in 60 minutes or less. Oftent

12:16times we're hitting the 30 minute mark

12:19with this particular option. Um, and I

12:22encourage you if you're interested in

12:23learning more, go to amazon.com

12:26um, and learn more about that. So once

12:30you click order and you've signed up as

12:32a a drone delivery customer, that would

12:35signal our fulfillment center over on

12:36Otis Street to start that whole process.

12:40An associate would grab the product much

12:42like they do today. They would put it in

12:44the drone specific packaging, which

12:46again is about the size of a shoe box,

12:49and they would whisk it out to our

12:51primary drone delivery center. I'll show

12:53you what that looks like. Another

12:55associate would take that package, load

12:58it into one of our drones, and wheel it

13:02out to the launchpad. That whole process

13:04taking usually less than about 15

13:06minutes. And then the drone would be

13:09inspected and cleared for takeoff by one

13:11of our Part 107 certified FAA flight

13:14monitors. Not pilots. Nobody flies the

13:17drone. These are highly autonomous

13:19vehicles uh that have an intended path

13:22already spelled out for them from the

13:24fulfillment center to each customer's

13:26home. But those flight monitors would

13:28clear it for takeoff and then it would

13:31leave and make its way to your home.

13:34Our drone goes as high in the air as

13:37quickly as possible and that is for for

13:39good reason to have minimal impact on

13:43neighboring properties. So from our

13:45fulfillment center, it is vertical

13:47takeoff

13:49up to aboutund 100 feet or more before

13:53it transitions into forward flight the

13:55way that you see it on display in the

13:57back of the room there. Once it reaches

14:01uh forward flight, it's flying at about

14:03205 to 370 ft on the way to the

14:07customer's home. Once it gets to that

14:09again 100 ft clear, 18 ft wide, it will

14:14begin its vertical descent to the

14:17customer's house.

14:19You have designated at that point where

14:22you would like that delivery to take

14:23place and it would hover at about 13 ft.

14:28drop the package

14:30only after scanning and making sure that

14:32there's no Bernadoodle,

14:34Pomeranian, whatever your animal of

14:37choice is that you happen to have that

14:38might be running in the backyard, a

14:40toddler, yourself as the customer. If

14:43anything is in the way, that drone

14:45automatically knows to return to

14:47station. It will not make that delivery

14:50and then it would go back.

14:53Um, if that delivery was not able to be

14:56made because of something in its path,

14:59we would attempt either another drone

15:01delivery at a later time in the day and

15:04we would notify the customer why we were

15:06unable to make that delivery or it would

15:09go out by standard delivery method in

15:12either a personal vehicle or an Amazon

15:15brand advant.

15:18We get asked a lot about noise of the

15:21drone and again wanted to mention part

15:24of this research and development and a

15:26lot of the community feedback we've

15:27gotten brought us to where we are today

15:29with the Mark III drone. Um we're very

15:32proud to have reduced the noise by more

15:35than 50%.

15:37And what that means is we have no more

15:39than moderate decibel levels even at its

15:42loudest point which is at takeoff from

15:45the fulfillment center and then as it's

15:48descending and making that delivery that

15:51whole process of the delivery experience

15:55is about 25 to 30 seconds from when it

15:58reaches the customer's house descends

16:00that 100 ft drops the package goes back

16:03into the sky and makes it way back to

16:05the station. 25 to 30 seconds total.

16:08Again, if you're not a customer, you're

16:11not going to experience the drone on

16:12your personal property, but your

16:14neighbor might have that experience.

16:17It's very similar if a garbage truck

16:19were coming down your street or a

16:23standard delivery vehicle from any

16:25company um was driving down the street

16:27and making a delivery at that same time,

16:29that would be louder than a drone making

16:33delivery.

16:35And so just for comparison, and when

16:37it's inflight overhead at the cruising

16:39altitude, it's mostly imperceptible

16:42indoors. If you have the windows open,

16:45you might be able to hear it. If you're

16:47outside mowing the lawn, you're not

16:48going to hear it. If you're at a soccer

16:50game, you're probably not going to hear

16:51it unless everybody was silent.

16:54But if you can hear it, the drone as it

16:57would pass over at those heights, which

17:00would be about 10 seconds over a a

17:03normal property,

17:06that would be about the sound of holding

17:09an electric toothbrush at arms length. I

17:12have a prop. I should have just used

17:13that.

17:16>> Like that. Oh, somebody had a

17:18toothbrush.

17:21So that again that would be about 10

17:23seconds as it passed over the house. Um

17:28>> I want to talk to you about the

17:30approvals because we're not there yet

17:31and it's a multi-pronged approach.

17:36That toothbrush was on for longer than

17:38it typically would be for home delivery.

17:41Just

17:42>> um

17:44so multiple layers of approval. I

17:46mentioned the FAA. This is very

17:48important because the FAA is the

17:51approval body for anything flying in the

17:53sky. So, we have to clear that airspace.

17:56We have a whole team of airspace u

17:59regulations professionals that used to

18:02work for the FAA as air traffic

18:03controllers. They flew helicopters for

18:06the army. These are aviation experts.

18:08So, they know who to talk to and how to

18:11talk to them to better understand the

18:13airspace and clear the path forward.

18:15Those conversations have been underway

18:17for a long time, including with

18:19townships, with emergency responders,

18:22with medical services who might operate

18:24a helport, with anybody else who might

18:27be in the airspace that we should be

18:30talking to to make sure we can deconlict

18:32that airspace. That process is underway.

18:35The FAA determines when we can fly our

18:38drones, which is during civil twilight

18:40hours. That's about sunrise to sunset.

18:42So, we're not cleared to fly uh during

18:45the night about sunrise to sunset. They

18:48tell us where we can fly them less than

18:50400 ft

18:52altitude above ground. So, we're never

18:55going to go higher than 400 ft. But we

18:58need local approvals, too. And that's

18:59why we've been working diligently with

19:02uh the town of Westboro on those. And

19:05that is because there is a land use and

19:07zoning component for our drones to be

19:09able to operate. It's very minimal. We

19:12bring in some trailers. We've got an

19:14energy charging system for our

19:15batteries. I'll show what it looks like

19:17on the plan. Um, so we have to get that

19:20layer of approval for our site plan uh

19:22before we are cleared locally for this

19:25program. And then beyond that, we need

19:27registration through the state. the

19:30Department of Transportation, their

19:32aviation division needs to inspect our

19:35drone, primary drone delivery center, um

19:38once it's been installed, and then we

19:40will be registered uh as a landing area

19:43with the state. So, all of those things

19:46are in process,

19:49but they might lag behind one or the

19:51other. Right now, we don't have any of

19:53those approvals, but we hope to have all

19:55of them by the end of this year to be

19:58able to reach our customers during our

20:00our prime shopping season.

20:03So, let's talk about what it looks like

20:05on the ground. Um, this is just zoomed

20:08out from our facility over on Otis

20:10Street. And as we zoom in, you if you've

20:13seen our existing building over there,

20:15this is um kind of the north is north

20:19here. Um

20:21the shading in red there is where we

20:25plan to put our our primary drone

20:27delivery center. It's in an existing

20:30associate parking level. We're required

20:33to have um 200 or no 172 parking spaces

20:39and we have 299 parking spaces. So, we

20:43went to the select board in August. That

20:46was a a public meeting uh to get

20:48feedback from the select board. We met

20:50with the planning board last week. I

20:52recognize a few of you from that

20:54meeting. Um and then we'll go back to

20:56the planning board on October 6th

21:00um to talk about our site plan. And

21:03there are a lot of different components

21:04that make this program work. You may or

21:06may not be interested in it. I'm going

21:08to cover it anyhow um because I've got

21:10it on the screen here. The yellow dots,

21:12those are just painted circles on the

21:14existing parking area. We're not

21:16disturbing the ground at all with uh

21:18with this operation, but we will be

21:20painting landing and takeoff pads. The

21:24red circle is a divert pad. That is,

21:27should our drone not be able to make a

21:29delivery for any reason, it's going to

21:31come back and land on that larger circle

21:33and go through a different inspection

21:35type before it's ready for an additional

21:37delivery later in the day.

21:40The green trailers are where we store

21:42and charge our batteries. Um, the blue

21:45trailer is really interesting. So, we

21:49hire Park 107 FAA certified drone pilots

21:54to serve as our flight monitors. It's a

21:57really cool program. Um, we probably

22:00have some F uh FAA 107 certified pilots

22:03in the room tonight. You don't have to

22:05raise your hands, but you could or yell

22:07woo woo. Um, it's a really fun job. And

22:12we don't joystick our drones. So, our

22:14our drone pilots won't be able to

22:16control go left, go right, go higher, go

22:19lower in altitude, but they will be able

22:22to do a couple of things. And that is

22:24monitor the health of the drone, make

22:26sure that our fleet is operating safely,

22:28make sure that the drones are on its

22:29intended path to the customer's house.

22:32And if not, they can perform a couple of

22:34op options. they can one send it

22:36immediately back to the station or two

22:39perform a safe contingent landing and so

22:42in that case where it reviews the health

22:45of that particular drone and determines

22:47we cannot make it back to the station we

22:50think we should perform a landing it

22:52will find the nearest open area that's

22:54not a road that's not a building that's

22:57not anywhere that would be unsafe and it

22:58will land that drone immediately so that

23:01we can go retrieve it and inspect and

23:03figure out what happened

23:05in the other trailers we just used to

23:07store the drones. We get asked a lot,

23:09how many drones are you going to have?

23:10We're going to start with about six

23:12drones at this property. So, based on

23:17customer demand, um over a a long period

23:20of time, that might grow. Um but at at

23:23any one time there might be a couple

23:25maybe three drones in the air within

23:28that seven and a half miles uh to

23:30deliver for our customers on a rotating

23:32basis.

23:35And this is what that service area looks

23:38like. It's a very large area because

23:39it's 7 and a half miles in each

23:42direction from our facility. So if

23:45you're in one of these communities, it's

23:46probably not detailed enough to see your

23:49house there, but happy to zoom in with

23:51you at any point to to answer that

23:54question. Now, this doesn't mean that

23:57just because you're in the circle,

23:59you're going to see drones or just

24:01because you're in the circle that you're

24:02going to be eligible for drone delivery.

24:04That is the first checkpoint that we

24:06have to clear. We cannot fly beyond 7

24:08and 12 miles. So, that's where we start

24:11looking. But I mentioned that airspace

24:13team that we have, our our technical

24:16aviation team that works with all of the

24:18other airspace users in the region.

24:21And we start identifying areas where we

24:24cannot fly drones. And this is an

24:26example from another community.

24:29Um, airports have runways. Runways are

24:33no fly zones. And so you'll see a big

24:35yellow rectangle um at any airport where

24:38we are not allowed to fly through, above

24:41or around or or through, above or under

24:46within those paths. The red circles are

24:48hels. So the hospitals in the region,

24:52private helports that are registered

24:53with the FAA, we can't fly in those

24:57small radius. Now, those are smaller

24:58because they're vertical takeoff and

25:00landing. So, they don't take as much of

25:03a no-fly zone as the airports do. The

25:06green area is where we have tracked we

25:10look back usually a year's worth of data

25:14from the uncontrolled airspace to say is

25:17there a lot of helicopter traffic in

25:20this area or other airspace traffic in

25:24this area where we see just a heavy

25:27amount of air traffic we apply a no-fly

25:30zone in that area too. So that's what

25:32you see in green. The purple one came

25:35out of the FAA's environmental

25:37assessment in Talison, Arizona, and they

25:40identified a bald eagle nesting habitat.

25:44And so from the months of December to

25:46March each year, that becomes a no-fly

25:49zone. So, we can't reach customers. We

25:51can't fly through that that purple

25:53strip. And once we have all of that

25:55data, remember we started here and then

25:58we identify the no-fly zones and the

26:00other conflicts,

26:02then we let the algorithms do their job

26:05to find the fastest, most efficient way

26:08from our fulfillment center to the

26:11customer's home. And that's what you see

26:13represented in the blue lines. We get

26:15asked a lot, why don't you just fly over

26:17the roads? That would be least

26:18impactful. We're not allowed to fly over

26:21the roads per FAA regulations because

26:24that actually creates more risk. So fly

26:28across the road as quickly as possible

26:30and across properties, get there over as

26:34the crow flies typically to get to that

26:37customer and then make its way back to

26:39the station. So no, we can't change

26:41flight paths to fly over highways and

26:43roads because it's just not how the FAA

26:47regulates the airspace. we would not be

26:48allowed to do that.

26:51Just a couple more slides here and then

26:53uh we'll get to Q&A. I I'm not sure if

26:55we'll have any questions tonight, but

26:59if we do, I'll I'll I'll stick around

27:01for those. Um want to talk more about

27:04this. Somebody asked me before the

27:05presentation tonight,

27:08how many jobs are going to be lost

27:10through this program? And I'm happy she

27:13asked that question because we're

27:15actually creating new jobs through this

27:17program. This is a supplemental part of

27:20the way that we do business for our

27:22customers. It's not replacing the way

27:24that we deliver for our customers. We're

27:26still going to send out vehicles. We're

27:28still going to have all of those

27:29associates in the warehouse. In fact,

27:31we're creating a specialized position.

27:34And a lot of our existing warehouse

27:35associates have shown tremendous

27:38interest in becoming part 107 certified

27:40employees. And we through our career

27:43choice program will pay for them to get

27:45that certification prepaid tuition. Go

27:48get certified. Now you're eligible to

27:50have this different job or you can be

27:53trained to work on the drones and repair

27:55the drones and maintain the drones. So,

27:58we're creating just different

27:59technologically advanced jobs through

28:02this program and it's been wildly

28:03successful. A lot of those with our

28:05existing employees that we upskill them

28:08to do something totally different.

28:11So, that's been fun. This is just the

28:13screen. Um, I talked about the privacy

28:15and we have cameras and sensors on the

28:18drone. This is what our monitors see.

28:21So, picture yourself in the air traffic

28:23control booth. That's what they see on

28:25their computer screens. They see the the

28:28blip

28:30and the intended flight path to the

28:32customer. They see overall health of the

28:36drone and the fleet of all of the

28:38drones.

28:40And then they're making sure that that

28:41arrow continues to stay on the intended

28:45path. The drone is highly autonomous

28:49with this level of human interaction.

28:52So again, there's nobody controlling the

28:54drone, telling it exactly where and how

28:57to fly, but it is monitoring the drone

29:00to make sure that in the case of an

29:03issue, they can perform either a safe

29:06contingent landing or return immediately

29:08to station.

29:12Final point I I'll make, um, we're

29:15[clears throat] doing it right now. So,

29:17we're not required to do community

29:20engagement in every community where

29:22there's an approval process, but we love

29:25to do this. I love this part of my job.

29:27I want to hear from each of you, and I'm

29:30going to what's working. What are what

29:34are some of the the big questions that

29:36you have? And we can't improve our

29:38program or all of our programs within

29:40the company without hearing from our

29:43customers. And a lot of the things that

29:45we've heard from the customers over the

29:46past two years have already improved our

29:49existing program. And so we're going to

29:51continue to have that running feedback

29:53loop much like we do with all of our

29:57other business lines, with our studios,

30:02with our warehouses,

30:04with any other business that Amazon

30:06operates. We constantly collect the

30:09feedback so that we can continue to

30:10improve for our customers. And I'm going

30:15to take a sip of water and then we'll

30:18get right to it. Just

30:21considering the numbers of people here.

30:24Um I'm going to do my best to get to

30:27each of your questions. There's no way

30:29her first. There's no way we'll get to

30:31all of them. But everybody has to be

30:33respectful here. [clears throat] I'm

30:35here to do a job. you're here to do a

30:37job. We're going to remain civil. I'm

30:39gonna get to your question as soon as I

30:41can. Um, and if I'm forgetting

30:44something, just remind me, call me out

30:46on it. Um, oftentimes I get two-parters

30:49and it really throws me for a loop. So,

30:52I'm ready to dive in and have that

30:56conversation with you. So if if you have

30:58a question, raise your hand

31:02and then I wish I was so cool where I

31:04could just be like 1 2 3 4 5 6 7. Um

31:08>> I will answer those and then please

31:11state where you live

31:13and then you can say your name too if

31:15you'd like and then ask your question.

31:17I'm going to start with you because I

31:18promise.

31:19>> Thank you. So, I own a horse farm in

31:22town with large acreage, open acreage,

31:25and teach lessons, make money off that.

31:28Boarding 12 horses. What's to ensure

31:30that this won't interrupt that and spook

31:34a horse?

31:35>> I'll I'll repeat I'll repeat the

31:37questions.

31:38>> I'll I'll repeat the questions.

31:42>> Oh jeez.

31:43>> Okay, we'll do a walk and talk.

31:45>> Oh jeez. Okay. Um, I own a horse farm in

31:48town and have open acreage, 12 horses,

31:51teach lessons, have boarding. What's to

31:54ensure the safety of my animals and

31:56students and my daughter riding? Horses

31:59are spook, you know, flight animals. Um,

32:02what is Amazon? I know you said it has

32:04like detections, but horses move, you

32:07know what I mean? And like what if the

32:08machine needs to go down a field

32:10somewhere? That's me, you know? Like I'm

32:13just worried about the students riding

32:15and unpredictable thing in there.

32:21>> Thank you for your question. Um, so we

32:24have had a lot of success flying over

32:27agrarian properties of all kinds and

32:30we've had a lot of questions about

32:32cattle, horses, dogs, other beasts that

32:36might be nervous around certain sounds.

32:40What we have found to date is they

32:41aren't being spooked by our drones. And

32:44so typically we're flying at such an

32:46altitude where it's a very minimal

32:48impact anyhow and so they don't even

32:50recognize it. There might be some

32:52curiosity. We've had zero complaints

32:54about animals being spooked. If you're a

32:56customer daughter to ride at my farm

32:58with a drone coming over.

33:00>> I would I have a daughter too, right? So

33:02yeah, again we have developed and

33:05iterated on this product to be able to

33:07deliver safely. Cleared by the FAA to

33:11deliver safely. I trust the product very

33:14much. So, and again to answer very

33:16directly, we have not had incidents

33:18where animals have been spooked.

33:21I'm going to go Okay, we'll do I'm going

33:24to go you in the white hoodie and then

33:27I'm going to come over here to the

33:28gentleman and then I'm going to go to

33:30that section next. Right [clears throat]

33:31there.

33:35>> Okay. Thank you. Um, you said that

33:38uh deliveries would start shortly be

33:42shortly after sunrise

33:45or at first light because I want to show

33:49you that on June 10th of this year,

33:52sunrise was 5:09 a.m. and first light is

33:56like 4:35 a.m. So, I really don't want

34:00to hear a buzzing at 4:30 in the morning

34:04or at 5:09.

34:08>> I love the data here. Yeah,

34:12[applause]

34:13thank you for that piece of feedback.

34:16Yes, just before sunrise and just after

34:20sunset by definition is civil twilight.

34:22And so, that's what we are limited to

34:24with our current FAA approval. Um, I

34:27hear your feedback and that timing will

34:29change throughout the seasons. We're

34:32getting to be in the short season right

34:34now and then it'll be much longer as we

34:36reach the middle of June during the

34:38solstice.

34:40>> But you didn't answer my question

34:44at 5:09 a.m. in June.

34:47>> That's going to happen. Yeah, I think if

34:50we have customers that are ordering at

34:524:30 in the morning and we are eligible

34:54to fly during Civil Twilight, um that is

34:57a potential option.

34:59>> I just I just need you to acknowledge

35:00that.

35:04>> I'm a librarian.

35:06>> Thank you.

35:08>> It was you, right?

35:11>> My name is Andy. I live in Westboro. So

35:14among other things and many issues about

35:17this, but one of the issues we have,

35:21okay, you're flying these drones at over

35:2370 miles an hour. Now, I know you

35:26mentioned I've heard that, oh, you're

35:27going to you're going to do things to

35:30protect our bald eagle population, but

35:32bald eagles are not the only birds in

35:33this area. We have, for example, we um

35:39at my house, I live on a field. We have

35:42a mated pair of red red tailed hawks.

35:45Been there over 20 years. They fly at

35:49the same altitude as these drones. Okay?

35:52They, you know, they fly across streets.

35:54They do everything.

35:57I am extremely concerned about these

36:00animals. Uh, we have her, we have geese,

36:03we have ducks, we have other large

36:05birds. I want to know what kind of

36:09peer-reviewed studies have been done

36:11that show that these drones are not

36:13going to harm these animals. Now, it's

36:17not enough [applause]

36:19that there have been studies done under

36:22the uh FAA rules. What kind of

36:25peer-reviewed studies have been done to

36:28show that these drones will not harm

36:30animals? I cannot believe for a second

36:32that a drone set flying at 70 m an hour

36:36is going to be able to avoid a bird, a

36:38large bird that is soaring through the

36:40air doing what [clears throat] they do

36:42to make a living.

36:46>> Thank you very much for your feedback. I

36:48appreciate that. And I think we spoke

36:50before the meeting that we didn't

36:52>> Oh, did was that not you? I was talking

36:54about hawks with another gentleman and

36:55apologies for that. Um, we have

37:00delivered hundreds of thousands of

37:02packages this year alone without

37:04incident. We have not had bird strikes.

37:08>> We do have Let me let me finish.

37:11>> We we do go through the FAA

37:14environmental assessment. That is our

37:15best way to understand what are the

37:18particular impacts on a population and

37:22so we have to trust that we did not

37:24conduct our own peerreed study of bird

37:28population.

37:30>> We rely on the FAA to conduct their

37:32analysis

37:33>> through the environmental protection

37:35act.

37:36>> Do you do that follow to that?

37:38>> I'm gonna No, I've got to keep order

37:41here and then did you just say follow

37:43up? I'll come to you.

37:48>> I have just two quick questions. You

37:50mentioned town approval. I

37:52[clears throat] live in Shrewsbury. Do

37:53you need Shrewsbury's

37:55town? Do you need Shrewsbury's approval

37:57to to land at a package in Shrewsbury as

38:01well or just Westboro to be able to take

38:04off or?

38:05>> Yeah, we only take off and land from

38:08Westboro. So that is the local approval.

38:11But to drop the package in Shrewsbury,

38:13you don't need Shrewsberry's approval to

38:15correct. Okay. And my second my second

38:18question is

38:20um

38:23>> is about where you drop the package off.

38:25So there's a lot of thefts of packages

38:27as we know everywhere around. You drop a

38:30package on a front lawn. Now, somebody

38:32might there be there right away and pick

38:34it up because they ordered it just an

38:36hour ago, but it can easily be picked up

38:39versus being, you know, right on the

38:40front porch.

38:42>> Can a customer pick where they want the

38:44package dropped off if it's within the

38:47right clearance zones that you

38:48mentioned?

38:53>> Yes, that second part. So um we have

38:57actually found this to be one of the

39:00fraud proof

39:02uh methods of delivery for our

39:04customers. There are package steps that

39:07are experienced through our other

39:08modalities because the customer is

39:10ordering for extremely rapid delivery.

39:13They are there they they're expecting

39:15the package. Most of the time they want

39:17to witness the package being delivered

39:20and so they're waiting for it. So we

39:22haven't seen theft because of that. You

39:24can also choose a location in your

39:28private backyard that is fenced in um as

39:32an added service. If you have the 18 ft

39:34clear 100t tall and you have a front

39:37yard location and a backyard location

39:39and you're worried about a particular

39:40product, maybe it's an iPad, you don't

39:43want to risk it on the front porch or

39:44near the front porch, then you would

39:47just select the backyard delivery zone

39:49for that package. I had a followup here

39:52and then let me I'll scan the room after

39:56his question.

39:57>> Hi, my name is John. I live 34 High

40:00Street in Westboro. Um you put a slide

40:03up there and along with this gentleman

40:05that said apparently Arizona has highly

40:09sensitive eagles but the rest of our

40:11animals apparently are not.

40:13>> Right.

40:18>> [applause]

40:20>> disruption, all of that.

40:21>> Okay. So,

40:24I didn't say that eagles were the only

40:27sensitive animals.

40:28>> Understood.

40:28>> I'm saying that through the

40:30environmental analysis that the FAA

40:32conducted.

40:33This was the only significant impact

40:36found through that process that would

40:39require a nofly zone during the months

40:41of December to March. It doesn't mean

40:44that other animals are not important. It

40:46means there was a finding of no

40:47significant impact as part of that

40:50study.

40:50>> Then why would they have a knife with no

40:52flies on

40:55they do

40:56>> why would they have a knife no flies

40:58zone if there's no significant impact?

41:03No, sorry.

41:05The the only significant impact was to

41:08the bald eagle. Thank you for the

41:10correction. Yeah, I confused myself

41:12there. I need to go back just to be fair

41:16and then I'll work my way back up. Um,

41:19I'll take

41:22ma'am in the stripes with the red

41:25t-shirt.

41:27If there's another microphone somewhere,

41:29that'll be super helpful.

41:33>> Thank you. Um, you had said that these

41:36things have cameras and sensors. So

41:38given that they're flying 400 ft below,

41:41they get a good look at houses and

41:43schools and given that ad redirects kind

41:46of look at things and suggest things for

41:48you to buy and they're going to fly over

41:50homes and say, "Oh, this person has a

41:52pool maybe I'll send them targeted

41:54emails with floats and it starts sending

41:55all these different spam things." But in

41:58the onset of AI and how things are being

42:00hacked, what do you have in place to

42:02safeguard against these things being

42:04hacked and then weaponized?

42:07>> [applause]

42:13>> It's unfair that not everybody's

42:15question got clapped for.

42:18>> Um, I appreciate that question. It It's

42:20one that we hear a lot about. Privacy is

42:23really, really important to not just

42:25this program, but all of our programs.

42:28And so, yes, there are cameras and

42:29sensors on the drone. They're not

42:31scanning your property as they're

42:33overflighting. They're not taking

42:35footage. They're not taking pictures of

42:37your home. They are simply scanning

42:39during forward flight to navigate the

42:42airspace and make sure nothing is in its

42:44path. Then, as it flips vertically to

42:47descend on the customer's property, it

42:50is scanning directly below to make sure

42:52nothing is in the intended drop zone

42:55where would make that delivery unsafe.

42:57Why should we trust you that it's not

43:00>> we spent

43:02>> the question was why should you trust me

43:04that it's not doing that

43:06>> that would be that would be against

43:08everything that we do at Amazon

43:11[laughter]

43:14get some

43:19so

43:22all all fairness folks our customers

43:24depend on their privacy we don't know

43:26what's in the box. I never know what's

43:28in your your package with or without

43:30drugs. And that is for great reason.

43:34>> You don't know what we ordered.

43:36>> I don't know what you ordered.

43:38>> The associate doesn't know what you

43:40ordered. The person delivering your

43:41package doesn't know what you ordered.

43:43And so privacy goes through all of the

43:46products that we develop. And

43:48>> it's really important to

43:50>> as about hacking. What about that?

43:52>> And thank you. And the hacking part of

43:54that question, too. We own AWS.

43:59We manage a lot of data. That's a big

44:04portion of what our company does. And so

44:07maintaining those systems

44:08[clears throat]

44:11to be free from hacking

44:14is a big part of what we do every single

44:18day. And we have thousands of employees

44:20who work for us to make sure that that

44:22is safe.

44:25>> Okay. You're going to come gentleman in

44:27the center in the back with the hoodie.

44:30>> My name's Dan West. You know, I talked

44:32to you briefly before my question is

44:35straight up. What's your forecast? How

44:38[clears throat] many drones are going to

44:39be flying in this area?

44:47>> Fair question. If you didn't hear it,

44:49what's the forecast for how many drones

44:50are going to be flying in this area

44:52>> per day? Per day. Per day. per day

44:55>> per day

44:56>> three years from now. So I will tell you

45:00and I'm waiting for the re might be a

45:02clap. It might be laughter.

45:05>> So we are currently cleared by the FAA

45:07for a thousand flights per day.

45:12>> Now that was an aspirational number that

45:17we can never achieve with our current

45:19setup in Western. We're going to start.

45:22Hold on. I I need to finish. So

45:24everybody has the chance to hear it.

45:27We can't hit a thousand flights per day

45:30with one landing pad and one launchpad

45:34and six drones. You just can't do that.

45:37But we can do several hundred per day.

45:39[cough]

45:40But you ask me about commercial drone

45:42delivery. We are one operator.

45:46And so I can't answer that question what

45:48it's going to look like three years from

45:50now. I can tell you that Amazon

45:52currently [clears throat] has this plan

45:56for half a dozen drones in Westboro,

45:59Mass out of this facility that we can

46:02hopefully achieve, depending on customer

46:04demand, several hundred deliveries

46:07>> per day.

46:08>> Round trip or one way?

46:10>> That's a roundtrip flight. As soon as a

46:13drone takes off and then lands back at

46:16our site, that is a flight.

46:21still be in

46:24the answer. You're disingenuous.

46:28>> You called me disingenuous because

46:30you're not giving data that absolutely

46:32Amazon has AWS. You know everything

46:35don't tell me that because you can tell

46:37>> I can't speculate on the future sir

46:38until we until we have future plans. I

46:41cannot speculate on those.

46:45I'm sorry, but please don't call me

46:46disingenuous because I am answering the

46:49questions to the best of my abilities

46:50tonight and I will continue to do so,

46:53but we need to remain civil.

46:59>> Hi, uh my name is Hayes. I am from New

47:02York. I'm a reporter for the drone news

47:03website, Drone Excel. And even though

47:06your MK30 drones have obstacle avoidance

47:08uh technology, they've had a couple of

47:10collisions. Uh, two Amazon drones hit a

47:12crane in Tulsa, Arizona last October and

47:15one hit an apartment building in

47:17Richardson, uh, Texas in February. What

47:19caused these collisions and what did you

47:21change in hardware and software for each

47:23of these drones after the collisions as

47:25improvements and are those improvements

47:27on the drones here in New England? And

47:29do these drones have parachutes?

47:36>> You can just near the back with the mic

47:39with the second mic. Thanks, Rich. By

47:41the way, I should have called that out.

47:42We have a team of individuals with me

47:44tonight. Um, some of them are part of

47:47our airspace regulatory team like Rich.

47:49Some of them do similar jobs to what I

47:52do around the country and are based

47:53right here in New England. So, just

47:55thank you to all of you who are out

47:57there helping out tonight. Um, your

48:00eight part question.

48:01>> Yeah, I have more

48:03>> one was and yes, we have had a couple of

48:07incidents. Um, we have

48:10Like anybody operating thousands,

48:13hundreds of thousands of flights per

48:15year, there have been a couple that did

48:16not go perfectly

48:18>> and we have learned from those mistakes.

48:21Um, you called out the two most

48:23significant for us last year when our

48:26drone made contact with a crane that

48:29should have been permitted by the FAA

48:31and it was not permitted. And so our

48:34drone should have detected and avoided

48:36it. it was unable to do so with that

48:39particular type of crane. Now it is able

48:42to do so. We did learn we damaged and

48:45lost a drone that day and it was

48:47extremely unfortunate. And what happens

48:49in those incidents um we know it's not a

48:52fun part of any program like that,

48:55right? But it was a learning experience

48:57for us and we immediately work with the

49:00fire department with the emergency

49:02responders to make sure that we have the

49:04protocol set up in place for future

49:07response.

49:08>> Why did it not have detected a crane?

49:10>> The type of Why did it not detect the

49:12crane? The type of the type of crane

49:14that it was sitting at kind of medium

49:17height. Our drone was built for forward

49:20scanning

49:22to avoid other aircraft. It did not

49:24notice that crane and wasn't registered

49:27and so it wasn't looking for that. Now

49:29it does.

49:31>> So do they have parachutes?

49:33>> And oh sorry your your other question

49:35was do your drones have parachutes? No,

49:37our drones do not have parachutes. We

49:40have multiple propellers.

49:42That's where the FAA deemed us cleared

49:46uh to be able to deliver safely. And

49:48when we can't, we perform a safe

49:50contingent landing.

49:52Thank you for your questions. I'm gonna

49:55go. You've been a patient individual and

49:57I'm going to pick the lady in the uh

49:59peach sweater after after

50:03>> Hello. My name is Gordon. I live here in

50:05Westboro.

50:05>> Thank you.

50:06>> Uh kind of going back to um the cameras

50:10during flight.

50:11>> Yeah.

50:11>> Right. Those cameras are running during

50:13flight. Correct.

50:16>> The cameras are recording during the

50:18flight.

50:18>> No, sir.

50:19>> They're not.

50:20>> Nope.

50:20>> Okay. Thank you very much.

50:23>> The question was

50:25>> what is the purpose of a camera then?

50:26>> The cameras are for navigation purposes

50:28during forward flight. So they are not

50:30scanning the ground during forward

50:32flight. They scan the ground when they

50:35switch to vertical to make that delivery

50:37and then they are scanning to make sure

50:39nothing is in its path.

50:40>> Just like the backup camera that I

50:42mentioned, there is a camera on your

50:44personal vehicle.

50:46>> It's not scanning in front of your car

50:49when you're driving. And that's a

50:50different camera. It's not taking

50:52pictures when it's parked because you're

50:55not moving. Similar to our drone

50:57technology, it is trained to detect and

51:00avoid things that are in its path.

51:03That's why we have cameras on the front

51:05and underneath as it's making delivery.

51:07>> So that camera data is being recorded.

51:10>> So that data does get recorded.

51:13>> Will that data

51:13>> and it will be recorded over

51:15>> as soon as that delivery is made with no

51:17incident. So that data that is collected

51:22>> is not not

51:25>> downloaded,

51:27it's not sold.

51:28>> Correct.

51:30>> The question is your data downloaded

51:32sold? No. Again, paramount to a company

51:35like Amazon. No, we're not selling or

51:38collecting that data or downloading the

51:40data. It immediately goes to an

51:42encrypted drive where it could only be

51:44accessed by a certain few authorized

51:47personnel. In the case of an incident,

51:49if we had to do an investigation where

51:51we were unable to make a safe delivery

51:54for any reason,

51:56I promised peach sweater next and then

52:00I'm going to come back up here.

52:02>> You and then you and then I'm going

52:04over.

52:08>> Hi. And my question is actually about

52:11growth potential for this. So, you've

52:14stated that right now you have six

52:16drones scheduled for this particular

52:19local. There are two

52:22takeoff landing pads, but and you cited

52:26some statistics about the parking lot

52:28and how many you know how you were able

52:30to negotiate this landing area and the

52:33facility.

52:35How is it?

52:37What do you foresee

52:40in? It's a similar question. What do you

52:43foresee

52:45as growth potential and a maximum for

52:49this space for this area

52:55models?

52:56>> Yeah. So, scalability

52:59um what does this program look like in

53:01the future? And it's the second time

53:02I've been asked you. You ask me what's

53:04the forecast here right now? We would

53:08love to be able to achieve a thousand

53:10flights per day. We can't do that under

53:13the current schematics on that

53:15particular design. Um, if we were to

53:18bring more drones in the future, that

53:20would be news to me. And each time we

53:22change something in the community, we

53:24come back to the community to talk to

53:26the community about it. So, just like we

53:28were required to get a site plan

53:30approval by the planning board of

53:32Westboro, um if we amended that site

53:35plan, again, that is likely going to

53:37require another site plan approval

53:40process. But I can't speculate now.

53:43We're going to start with a half dozen

53:44drones. What that technology looks like

53:463, five, 10 years from now, I'm just not

53:48sure.

53:50>> But thank you for your question.

53:52>> Can we talk about the roof, please?

53:53>> We we have

53:55>> Sorry. Can I talk about the if I for

54:02>> Are you asking a question? I Somebody

54:04over here has the mic. She'll be next.

54:06Then I'll come over to this side of the

54:08room. I promise. And you'll be first.

54:11>> Hi. Um I actually wanted to pass to my

54:13mom first because she was raising for

54:15me.

54:16>> Oh, that's so kind.

54:19>> I have several questions, but I won't.

54:22Um, we one thing we talked about with

54:25the birds and and other animals,

54:28>> we're not just talking about

54:30interrupting

54:32um killing a bird, having a strike.

54:34We're talking about migration. We're

54:36talking about nesting. We're talking

54:39about habits. Um, you can't tell me this

54:43isn't going to disturb nature. I just

54:45>> mosquitoes. The other thing is um I

54:48think we're going around and around on

54:50this growth question.

54:53In order to increase the number of

54:55drones, you can very easily do it if you

54:58get approval elsewhere in this area to

55:01have 2,000 flights a day. Am I wrong?

55:04>> We could out of each operating site

55:08where we are taking off and landing

55:09from, we are only cleared for a thousand

55:11flights per day.

55:12>> Right. But I'm talking about other sites

55:15in the area. Is that Amazon's plan to

55:18acquire other

55:20in the same area?

55:22>> Absolutely. So if you look [laughter]

55:25>> not in the same area, but this is this

55:28is how we scale just like any other

55:31program that Amazon has done. When we

55:34built our huge fulfillment network right

55:37after COVID, that required us to go

55:40nationwide

55:41to be able to complete the hubs and the

55:44spokes to efficiently uh deliver for

55:48each of our customers around that

55:50network. When two, three, 4 day delivery

55:53used to be the norm, it quickly was cut

55:56in half and then cut in half again. That

55:59required us going out for local

56:00approvals

56:02frequently throughout a region,

56:05throughout a state, throughout a

56:06particular city.

56:07>> You want you want them actually to

56:09overlap each other, the different um

56:12flight areas.

56:13>> I mean the the question is do we want

56:15those flight areas to overlap? That

56:17would become very challenging from an

56:19airspace perspective. And so I I think

56:22right now we're looking at different

56:25regions and metropolitan statistical

56:28areas to serve before we really

56:30understand what that might look like

56:32three, four, five years from now. So I

56:35I'd love to speculate but I just can't.

56:37Um and then you and then I'm going to

56:40make my way back to this side for a few.

56:43>> Did I tell you?

56:45>> Okay. you you then over here and I'll do

56:48a few over there on that side and then

56:50I'll come back to the middle.

56:51>> Hi, thanks. Uh my name's Chris Annen

56:53from Hopinson and I'm within the region

56:55that you guys are planning to do the

56:57roll out. Someone actually asked if you

56:59could put it back on the slide where we

57:01can see the neighborhood the area that

57:04we are in.

57:04>> Oh, the delivery service area. Sure.

57:07>> Um I just I have two points to make. Not

57:10going to pretend they're questions. Um,

57:14one is that I just challenge you on the

57:17ethics of Amazon and privacy because

57:20just a quick Google shows that Amazon

57:23had to pay a $30 million settlement to

57:26the FTC after allegations were made

57:28regarding privacy violations in Ring and

57:30Alexa. Um, Ring gave employees and

57:33contractors full access to private

57:35customer video feeds. Alexa devices have

57:39retained children's voice recordings

57:40even after parents protect uh requested

57:42deletion and most recently Amazon

57:45attempted I mean Super Bowl ad can prove

57:48that to integrate flock cameras which is

57:54basically the least the biggest privacy

57:56concern in our neighborhoods at this

57:58time. So the only reason that Amazon

58:00backed down is because of community

58:03lashing out like hopefully people are

58:06doing today. Um, so I just want to

58:08challenge that Amazon cares utmost about

58:10our privacy. [applause]

58:17And secondly, I just I just want to ask

58:19like our community members regardless of

58:22this, you know, the drones

58:24flight pass, the drones uh

58:28the ability to affect, you know, bird

58:30mating or can it hit my dog? Do we want

58:33this to be what our skies look like for

58:37our kids? Like, do we want drones flying

58:41overhead? I mean, they say six drones

58:42now. But do we want

58:45>> No. I mean, do we want to look up in the

58:47sky and see a blue sky or do you want to

58:48see a highway of drones? And this is

58:50the, like you said, the first and the

58:52biggest company that is trying to do

58:54this. So if Amazon paves the way and you

58:56steamroll over all of the organizations

58:58in our local towns to get this passed,

59:01then we are going to see a huge roll out

59:03and a thousand drones a day in that 7.5

59:06mile radius. You can't promise there's

59:08not going to be more is going to be an

59:10egregious change to our way of life. So

59:13I JUST [applause]

59:18BEFORE

59:22you ask [applause]

59:23your question, thank you for your

59:25comments, honestly, and thank you for

59:27addressing the community as part of your

59:30comments. I think that's important, too.

59:32>> But does the community

59:33>> um hold on, we're going to go in order

59:36like like we promised, but I'm going to

59:38respond to something you said that

59:40bothered me a little bit and and that is

59:43steamrolling local communities. We don't

59:46steamroll communities. In fact,

59:49>> you were asking

59:51>> we have been

59:52>> we have talked

59:54>> we we have done briefings

59:57>> for several of the communities.

1:00:01>> If I can finish my thought that would be

1:00:03really helpful to get my point across.

1:00:05I've heard your feedback and I

1:00:07appreciate it and I've thanked you for

1:00:08it.

1:00:09>> I'm going to respond. We have done

1:00:11briefings for town managers and

1:00:15>> ours. I called ours today

1:00:16>> around the ent then they were invited

1:00:18around the entire service personally on

1:00:21the phone today.

1:00:22>> Then we will have a briefing with that

1:00:24town manager and would love to

1:00:25>> again you are diminishing

1:00:28>> Hington was there with this

1:00:30>> and we are information

1:00:32>> we are required to go through a local

1:00:34approval process which we have done. You

1:00:37have for Westboro.

1:00:38>> For Westboro, correct?

1:00:40>> But all the other towns, you haven't

1:00:42done any.

1:00:43>> Okay.

1:00:45>> I I'll respond in one more way and I'm

1:00:47gonna have you pass it to the gentleman

1:00:49behind you. And that is

1:00:51we're doing it right now. We are here

1:00:54right now. This is not a required

1:00:57meeting. I am here tonight to hear your

1:01:00feedback and I'm hearing it loud and

1:01:03clear.

1:01:05This is part of community engagement.

1:01:08>> If we don't want it

1:01:09>> is coming to hear your feedback.

1:01:10>> If we don't want it, resounding

1:01:13>> cheer approval for not wanting to see

1:01:15drones in our skies. Will you bring that

1:01:16back to Amazon? Will you tell them we

1:01:18don't want this in our community?

1:01:22[applause]

1:01:27You're not going to like my response,

1:01:28but I I will tell you that

1:01:31>> hundreds of thousands of customers are

1:01:34ordering packages with drone delivery.

1:01:37>> And so

1:01:39>> there is a market for it.

1:01:40>> There is a known market.

1:01:44>> Okay. So two clarifications, one a

1:01:48comment, one a question. So, first

1:01:50clarification comment. You said uh when

1:01:54you open things up that we are all here

1:01:56to do a job. That's not correct. You are

1:01:59here to do a job. Other Amazon employees

1:02:01are here to do a job. We are here as

1:02:04residents, as citizens, as property

1:02:06owners concerned about our communities

1:02:09and what happens in them in a broad

1:02:11sense. We are not here to do a job. We

1:02:13are not here for commercial purposes.

1:02:15That's just a statement.

1:02:16>> Fair. But it's it's something that you

1:02:18don't [applause]

1:02:20second clarification. This has come up a

1:02:23couple of times and you've said a number

1:02:25of different things in response to it

1:02:27and it's incredibly important. So I want

1:02:28to be I want to spend drill down on this

1:02:30until you're absolutely clear about what

1:02:34happens with the footage from the

1:02:37cameras on these drones [clears throat]

1:02:39in flight. And maybe you should go back

1:02:41to the slide where you talked about that

1:02:44because you've said at various points

1:02:47they record and it goes to a an

1:02:49encrypted server. You've said that they

1:02:51don't record. You've said that they

1:02:53record but it's only temporary and it

1:02:55gets overwritten. But you've also said

1:02:58that if someone had to go back to it at

1:03:00Amazon, they could. [applause] So what

1:03:03happens with that data for how long

1:03:06under what conditions?

1:03:08The cameras and scanners on the drone

1:03:13are there to navigate safely through the

1:03:16airspace. So when you're looking at the

1:03:17drone on display back here, there's some

1:03:19on the front, there's some on the front

1:03:22side that is scanning

1:03:25as it's flying towards its intended

1:03:28delivery customer. [snorts] So it is not

1:03:31scanning. Hold on. That that that is

1:03:34unfair. We we can't be interrupting in

1:03:36the middle of a question. that will get

1:03:37to the middle of the room.

1:03:40As it is in forward flight, we are not

1:03:42scanning the ground. We simply are just

1:03:45not doing that. There is no surveillance

1:03:48purposes with our drone. And then as it

1:03:51flips to make its vertical descent at

1:03:54the customer's property, those scanners

1:03:57on the bottom of the drone or the back

1:03:59that you can't see here, but you could

1:04:01if you walked over, those are scanning

1:04:03the ground 18t wide to make sure there's

1:04:06nothing in the delivery zone. If there

1:04:09is a reason that that drone had to

1:04:11return to station, that data would not

1:04:14be erased until that was investigated.

1:04:17Why was the delivery not made? And at

1:04:20that point, the employee would be able

1:04:22to see there was a burn doodle or a

1:04:27human being trying to catch the package

1:04:29>> or or whatever it is telling the drone,

1:04:33the autonomous drone to say, "We cannot

1:04:36make this delivery. We're heading back

1:04:37to station." And I see Rich wants to

1:04:39respond, too.

1:04:41>> Yeah. Just I I want to clarify. So, the

1:04:44scan that's done

1:04:47use a mic.

1:04:50>> Sorry. The the scanning that's done by

1:04:52the cameras while the the drone is

1:04:55flying uh it is recorded.

1:04:58>> It is okay. Sorry. Uh so we have the

1:05:02cameras on the drone to scan the areas

1:05:04to support the detect and void system

1:05:07that is recorded while the drone is

1:05:09flying. If that drone lands and there is

1:05:13no incident with the drone, then on the

1:05:16next flight, all that data gets

1:05:18rewritten over with the data from the

1:05:20next flight. If there is an incident, a

1:05:23safety issue that we need to

1:05:24investigate, then it can be downloaded

1:05:28to do a safety investigation. And it

1:05:31does go into the secure uh uh

1:05:35>> it's a vault

1:05:36>> the secure data vault and only a handful

1:05:39of people have access to that. So just

1:05:43want to clarify.

1:05:44>> Do I know the angle of the lens?

1:05:46>> Is it direct angle or is it a wide angle

1:05:49that picks up? So, when it's in forward

1:05:51flight, it has a 350 degree view

1:05:56around it, and it's a 17 degree uh

1:06:01vertical coverage.

1:06:02>> So, how far ahead?

1:06:04>> Uh it it it can see things quite a ways

1:06:07out. It does not start tracking objects

1:06:10until it's within 12 to 1500. But this

1:06:13is when it's up in the air in forward

1:06:15flight.

1:06:15>> It can see everything in front of

1:06:17[clears throat] it on the ground all

1:06:18around. to 350° it can see forward and

1:06:22down.

1:06:23>> So you are essentially scanning

1:06:26everything

1:06:27>> because it angles up the lens and the

1:06:30width of the lens. You can see

1:06:32everything ahead of you and you can see

1:06:33down.

1:06:34>> We're not sc we're not surveying

1:06:36properly. If you think about the way an

1:06:39an aircraft moves through the sky, it

1:06:42needs to know if something is coming

1:06:44from underneath it and upward. It needs

1:06:46to know if something is coming from the

1:06:48right and towards. It needs to know if

1:06:51something's coming directly at me. That

1:06:54system and the wide birth of that camera

1:06:56allows it to safely navigate to avoid

1:06:59those other objects in the sky. So, yes,

1:07:02it's got some downward moment, but if

1:07:04there's a helicopter or another drone

1:07:08that's 30 feet below our drone and we're

1:07:11flying forward, it's going to pick that

1:07:13up and be able to detect and avoid and

1:07:16adjust its flight path to miss the

1:07:18trajectory of that drone. So, you want

1:07:21that built in to this product to avoid

1:07:24collision. And that is why we have it

1:07:26there. I'm going to move. I can't go

1:07:28back and forth because I promised this

1:07:29side of the room. Give it to the the

1:07:32woman in the black jean jacket or blue.

1:07:34Yeah. Like fourth row back.

1:07:40>> Hi. Uh you let's talk about the route

1:07:43from A to B and I have opted out from uh

1:07:47the drone delivery and I decide I don't

1:07:49want the drone to fly all my properties.

1:07:51You said the drone is autonomous. So how

1:07:53will you choose the route?

1:07:56>> Yeah. So just to repeat the question, if

1:07:58I'm on the route from a point A to point

1:08:01B, I'm along that route, but I'm not an

1:08:04Amazon drone delivery customer,

1:08:07how are we choosing the delivery routes

1:08:10to that particular customer? You, as a

1:08:14non Amazon customer who's just within

1:08:16the flight path, um it's going to be

1:08:19well above your head at that point. But

1:08:21we can't apply a nofly zone to your

1:08:24individual property just because you

1:08:26don't want drones flying above it. There

1:08:29would be a trickle down effect if that's

1:08:31how our program operated. As you can

1:08:33imagine, just like with major airliners,

1:08:37that airspace is really important. If

1:08:40they were to apply a big no-fly zone

1:08:42over [clears throat] individual pockets,

1:08:45then planes would be forced to

1:08:46bottleneck through certain zones and it

1:08:49just wouldn't allow them to serve their

1:08:51passengers. The same is true for us. If

1:08:53we if we can't just apply a no-fly zone

1:08:56everywhere because it's going to create

1:08:58an issue somewhere else in the

1:09:00community,

1:09:01>> then what's the point of hopping off the

1:09:03drone?

1:09:04>> The drone will not deliver a package to

1:09:07your property,

1:09:08>> right? Unless you unless you opt in,

1:09:11>> there is no opting out of drones flying

1:09:13over your property. That is FAA

1:09:15controlled airspace.

1:09:16>> My comment related to this.

1:09:21>> Okay.

1:09:23>> So, let's go up here and then

1:09:26>> just related to your very good question,

1:09:30>> it's not even about root. I live in a

1:09:32very densely populated neighborhood.

1:09:35Even if I opt out of drone delivery, if

1:09:38all my neighbors are getting drone

1:09:40deliveries, which I doubt they will, but

1:09:42if they did, I'd have these things

1:09:44constantly flying in my neighborhood

1:09:46right next to my house all the time, and

1:09:50I don't want that. But I'm just saying,

1:09:52it's just not just a matter of opting

1:09:54in. If people around you are having

1:09:57drones fly to their house, and you live

1:09:59in a close neighborhood like I do,

1:10:02that's going to impact you.

1:10:05That's a thank you for that point. Um, I

1:10:08actually agree with you. It is highly

1:10:11dependent on the customer behavior in

1:10:14the region. No different than the way it

1:10:16is today with people that are, you know,

1:10:19who your neighbors are that are ordering

1:10:22a lot of Amazon packages and you know

1:10:25who your neighbors are that aren't doing

1:10:27as many of those, right? That type of

1:10:29behavior will be the same with this

1:10:32program. And with six drones,

1:10:35it's not going to be constant. It will

1:10:38be some deliveries, not all to one

1:10:40neighborhood. This is a massive delivery

1:10:42area, 175 square miles with six drones

1:10:46to serve all of it. So, it it won't be

1:10:49constant, but you could experience if

1:10:51you have a lot of neighbors that happen

1:10:53to have 18 foot clear. And if you're in

1:10:56a dense neighborhood, you probably

1:10:57don't.

1:10:59>> Then if you do, then yeah, some of them

1:11:01might order a package different times of

1:11:04day, all during the daylight hours. I'll

1:11:06go to you. Then I'm going to go to the

1:11:08gentleman in the blue

1:11:10>> in the back. Then I'll come back up to

1:11:11you two nexttorm neighbors.

1:11:15>> I won't forget you from West.

1:11:18>> Oh, good.

1:11:18>> Um, my question is it's connected to

1:11:22this optin, opt out. I have asked Alexa,

1:11:25your AI bot, whether you can opt out and

1:11:29never receive be opted into drone

1:11:32delivery. And if it's true that you

1:11:35really care about how we the feedback

1:11:37you're receiving, you probably know

1:11:40there is no way to opt out of all drone

1:11:44delivery. There's no opt out. There's

1:11:46only when you go to order. There's an

1:11:48opt out option for now. But at some

1:11:52point, there may not an opt out option

1:11:55and for some reason a Alexa has informed

1:11:59us that there's no way it's only opt in.

1:12:04This bot AI bot or AI bot was very clear

1:12:08that there's no option of opt out always

1:12:12under delivery options. So I'm giving

1:12:15you feedback.

1:12:16>> Thank you.

1:12:17>> That that feels more like a negative

1:12:20nudge. It's behavioral economics. Why

1:12:24nudge us all to use drone delivery when

1:12:27there are some of us that would like to

1:12:29never receive drone delivery?

1:12:34>> So feedback.

1:12:35>> Thank you for the feedback today. You

1:12:38have to opt in to receive a package by

1:12:40drone.

1:12:41>> That is first and foremost. That is all

1:12:43the information I have.

1:12:45>> You to receive a package by drone. You

1:12:48have to opt in to the program.

1:12:51Full stop.

1:12:53>> Um, where did I say I would go? It

1:12:56wasn't you, but I want to get to your

1:12:57question. It was the gentleman in the

1:12:59blue, Rich.

1:13:05>> Yeah. Um, Steve Hart, resident of

1:13:07Westboro. I'm just interested in in we

1:13:10we sort of went past a little piece um

1:13:13up on one of the slides which was

1:13:15actually about the next steps that still

1:13:18have to be taken. I'm just interested to

1:13:20whether you a zoning any has there ever

1:13:23been or has there been to your knowledge

1:13:25any community town city where the zoning

1:13:29board have actually said no we want to

1:13:31pass on this

1:13:34great question and and should I say and

1:13:37have they been successful in that

1:13:41great follow-up question

1:13:44um thank you for that that question um

1:13:47we have not been told No, based on site

1:13:51plan and the reason is quite simple. For

1:13:54a lot of these operations,

1:13:56the impact on the ground, the land use

1:13:59component,

1:14:01the zoning component of drone delivery

1:14:04is extremely minimal often times. And in

1:14:07this case, it is bringing in some jersey

1:14:10barriers in an existing imperous area.

1:14:12We're not disturbing the ground. We're

1:14:14bringing in some trailers. We're putting

1:14:16up a short fence. and we're painting

1:14:18some circles on the ground. And so from

1:14:20a site plan development standpoint,

1:14:23we have met the regulations

1:14:26that are required by the zone. Now,

1:14:28conceptually, communities are mixed on

1:14:31how they might feel about that. I'm I'm

1:14:33getting a sense of that this evening.

1:14:35So, it really depends, but your very

1:14:38pointy question. What we have found in

1:14:40the opposite

1:14:42is that 80% of the communities where we

1:14:46have proposed drone delivery have been

1:14:49administrative approvals.

1:14:52Meaning there was no public hearing

1:14:54required,

1:14:56meaning all we had to do was pull pull a

1:14:59building permit to begin our operations.

1:15:02And in those cases,

1:15:04we still showed up in a hotel

1:15:08and met with the community so that they

1:15:11weren't caught off guard. We still

1:15:12reached out long before operations with

1:15:16town managers and elected officials and

1:15:19invited the community in because they

1:15:22need to know. It it it's shocking if you

1:15:25were to see a drone the next day and not

1:15:27have realized that there was a process

1:15:29being proposed um with your city. So we

1:15:31do our very best on the engagement um to

1:15:35make sure that

1:15:36>> you say it's because we need to know not

1:15:38because you care what we have to say.

1:15:39That's a difference.

1:15:41That's true.

1:15:42>> Um I will take that comment since

1:15:45everybody heard it. Anyhow,

1:15:47>> so appreciate the feedback. I'm going to

1:15:49go to the woman in the red

1:15:52and then this woman with the hanging

1:15:55glasses.

1:15:56>> Yep.

1:15:58And then I'll come to you guys and then

1:16:00I'm going to go to the middle because

1:16:01I've ignored the middle section. You

1:16:03first waving the arms in the back. And

1:16:05I'm so sorry. It is I am trying to scan

1:16:08the room as best I can and trying to be

1:16:10fair here. If I missed you, give me

1:16:13angry eyes.

1:16:15>> I know I already told you I'm coming up

1:16:17here.

1:16:18>> Tina

1:16:20details on the environmental impact. I'm

1:16:23not thrilled about the birds, the noise,

1:16:25the EMFs, but what were the variables

1:16:27that you measured for environmental

1:16:29impacts on a community?

1:16:31>> Uh, that is all through the Federal

1:16:33Aviation Administration.

1:16:35>> There were no environmental impacts that

1:16:37Amazon ran on a community to know how it

1:16:39would impacted the EMFs, the noise, the

1:16:42pattern.

1:16:42>> We do those through the FAA.

1:16:46[applause]

1:16:48>> That's not good enough for our town.

1:16:50>> Thank you for your feedback.

1:16:53>> [applause]

1:16:54>> Hold on. Who did Who did I promise?

1:16:57Okay. No. Green t-shirt with the under

1:16:59the hoodie.

1:17:00>> Yep. And then I'll come to these

1:17:02gentlemen and then to YouTube and then

1:17:04I'm going middle middle back.

1:17:08>> Hi, my name is Lisa. I live in North.

1:17:11I'm within a mile from the Amazon

1:17:13facility.

1:17:16>> Louder. Closer to the mouth. Lisa.

1:17:18>> Sorry. Uh my name is Lisa Sharp. I live

1:17:20in North uh off of Oda Street, Lawrence

1:17:23Street within a mile from the facility.

1:17:27Um one is the

1:17:30uh environmental study is it done? Is it

1:17:33something that we can access or read?

1:17:38>> Well, he No, he said initially one was

1:17:40being done. I think he said it hadn't

1:17:43been completed.

1:17:44>> No, the environmental assessment has

1:17:46been done through the FAA, but we had it

1:17:48cleared as local airspace. Rich, can you

1:17:50answer on where we are in that process

1:17:52because I actually don't know.

1:17:56>> Yeah. So, we start the National

1:17:57Environmental Protection Act process as

1:18:00soon as we find out uh that we're going

1:18:02into the site. So, we put the

1:18:05application into FAA right now. They are

1:18:08reviewing it as we right now.

1:18:11[clears throat]

1:18:11>> What variables do you measure?

1:18:16You know, I I don't know all the details

1:18:18of of that assessment.

1:18:31>> Well, I'm just give me a minute. I'm

1:18:34sure it will be.

1:18:34>> Yeah, we're going to we're going to go

1:18:35in order here.

1:18:36>> So, stay.

1:18:37>> Would that report then be accessible? I

1:18:40don't know how publicly available that

1:18:42assessment is, but we can get an answer

1:18:44for you.

1:18:45>> Is that uh if it's not, would that be

1:18:47something Amazon could provide uh uh the

1:18:50residents access to within the

1:18:52community?

1:18:52>> I'm not certain about that.

1:18:55>> Pull it through. Okay.

1:18:57>> Uh secondary, uh you mentioned about the

1:19:01the the

1:19:03drones when they're landing, uh they're

1:19:06only focusing on the space that they're

1:19:08landing to. So therefore uh because I

1:19:11live within the migratory area of the

1:19:13birds and yes everyone is correct. We

1:19:15have a very large migration of ducks and

1:19:19geese. Um so as they come in to where I

1:19:22live they fly low to land into the pond.

1:19:25I bought a pond. So uh if the drone is

1:19:28landing how are you going to know if the

1:19:31the geese are flying in at the same time

1:19:33coming in to land right over say you're

1:19:37delivering at my house. They fly right

1:19:39over my house to land in the pond. How

1:19:42is the drone going to know if that

1:19:44happens?

1:19:45>> Yeah, great question. Appreciate you

1:19:47asking.

1:19:47>> It's only focused downwards as you

1:19:49mentioned, right?

1:19:50>> Sure. But it's still scanning enough to

1:19:53know if something is coming in its path

1:19:55>> from above.

1:19:56>> It it Yeah, it it should be able to

1:19:58detect a large foul coming into its path

1:20:02and it would return to station if it did

1:20:04that. I will tell you also and whether

1:20:07you appreciate this or not, ducks and

1:20:09geese, two most common bird migratories

1:20:14all over the entire network and we are

1:20:16delivering safely in those areas without

1:20:19incident.

1:20:29>> All over the country we're doing drone

1:20:31deliveries. That's where he's inductive.

1:20:47Thank you. Sergey,

1:20:50>> what problem?

1:20:52>> Uh, what problem are you trying to

1:20:54solve? Do you hear a lot of complaints

1:20:56from customers that they

1:21:00that packages coming late? What really

1:21:03problem are you trying to solve with

1:21:05this fast delivery?

1:21:07>> Yeah, great question.

1:21:10I'll clap for that too because we we do

1:21:13hear a lot of feedback from our

1:21:15customers that we're not fast enough. So

1:21:17that is the exact problem we're trying

1:21:19to solve. And our customers are

1:21:21demanding this service for deliveries in

1:21:243 hours, 6 hours, now below one hour.

1:21:28And we have multiple modalities to be

1:21:30able to to serve those customers with

1:21:33lots of different items. A lot of them

1:21:35single mothers who need diapers

1:21:38because they're home.

1:21:40>> They're they're they're home with a sick

1:21:43child and they can't go out to the

1:21:48That's fine.

1:21:49>> Fair enough. Next question. Next video.

1:21:52We are solving the problem.

1:21:53>> Thank you. I live here in West and you

1:21:56mentioned air traffic control. Where is

1:21:59that air traffic control located and

1:22:02people who monitor those drones? What

1:22:04exactly can they do? If there is a

1:22:07malicious person in air traffic control,

1:22:10can they overtake the drone and

1:22:12weaponize? Right. So two two questions.

1:22:15where is it located and what can they

1:22:17actually do?

1:22:18>> Yeah, great questions. Thank you for

1:22:20asking those. So, I mentioned we have

1:22:22part 107 certified drone operators that

1:22:26monitor our flights. They cannot

1:22:28overtake the flying of the drone. They

1:22:31can perform two functions. One,

1:22:35send the drone back to the station. That

1:22:37is one. And it's on an autonomous path

1:22:40back to the station. The only other uh

1:22:42thing they can perform is a safe

1:22:44contingent landing. And again, they

1:22:46don't get to control where that safe

1:22:50contingent landing is. They perform the

1:22:52function of saying to the drone, find

1:22:55the nearest safe contingent landing area

1:22:58and the drone will go there.

1:23:00>> And and your Yeah, your first question

1:23:03was where are those monitors located?

1:23:06Our proposal initially at this site,

1:23:08they'll be housed in one of those

1:23:10trailers that I highlighted in blue on

1:23:13the slide. So, we will have drone flight

1:23:15monitors in that blue trailer. That's

1:23:18where they will be set up. So, they're

1:23:20they're just outside the launchpad.

1:23:22They'll be monitoring the flights. Um

1:23:25that it probably won't always be that

1:23:27way. We might have some under the roof

1:23:29of our existing fulfillment centers to

1:23:32make sure that they can monitor those

1:23:33flights in different conditions, but

1:23:35they will be located in that trailer um

1:23:38to begin our operations.

1:23:49>> The question was, is there anything to

1:23:51prevent us from outsourcing that

1:23:53overseas? The flight monitoring program.

1:23:56I I can't imagine that Amazon would make

1:23:58a decision like that because we very

1:24:00much like to control our own operations

1:24:03and so hiring local Park 107 certified

1:24:07employees is important to us. Upskilling

1:24:10our existing staff is important to us.

1:24:12We don't like to put a lot of trust in

1:24:14other companies to do that for us. Rich,

1:24:17right now the way the regulatory

1:24:19requirement is, we have to have our

1:24:21flight monitors on site. There are other

1:24:23companies, not us, that have a central

1:24:26location in the US that's that sort of

1:24:29does that. So, but it's all in the US.

1:24:32>> Great question. I I said I was going to

1:24:35go Oh, yeah. Oh, yeah. You two, the

1:24:37neighbors, and then back middle is next.

1:24:40Yep.

1:24:43I got you. Oh, you're coming up with me.

1:24:46>> I'm coming up with you. Um, I'm a

1:24:48resident of West Island.

1:24:51>> Sorry. I do not like to speak publicly.

1:24:54Um, I don't usually speak publicly. I I

1:24:56feel very strongly about this issue. Um,

1:24:59I'm a resident of Westboro for the past

1:25:0130 years. I did attend the select board

1:25:03meeting last night. I do want to convey

1:25:06and maybe you can confirm that the

1:25:08decision for this lies within the

1:25:10Westboro Planning Board. So, is that

1:25:14correct?

1:25:14>> That is correct.

1:25:15>> Okay. So, anyone that wants to reach out

1:25:18in any way, the Westboro Planning Board

1:25:21are the people that need to hear what

1:25:23you have to say because they are the

1:25:25people that are making the decision. So,

1:25:27we can talk tonight as much as we want,

1:25:30but the Westboro Planning Board will

1:25:31ultimately be the person that decides

1:25:33when

1:25:34>> Well, they will be deciding based on the

1:25:36development standards of their code and

1:25:38what we're doing out on the just to be

1:25:41very clear. and they mentioned that

1:25:43during their meeting last week that the

1:25:45planning board's job is to review the

1:25:47site plan against the site plan

1:25:49requirements. The FAA controls the

1:25:51airspace.

1:25:52>> So, this is a um invasive disruption. Um

1:25:56it's new zoning. It's new to the

1:25:57Northeast. It's new to New England. It's

1:25:59new to Massachusetts. Um this is an

1:26:02entirely new, you know, innovative

1:26:05disruptive

1:26:07um process. Um just a two a couple other

1:26:11things. Um, I wanted to ask if there was

1:26:13any way that we could have a live

1:26:14presentation at some point of what it

1:26:16would be like to get a drone delivery.

1:26:18Um, [applause]

1:26:19so we understand the noise. I understood

1:26:22last night that it was um 88 dB at a

1:26:26very high pitch. My understanding last

1:26:28night was the OSHA regulations

1:26:32um are 90 dB and this will be 88 dB. So

1:26:36a high volume and a high pitch. Um, so I

1:26:39was We're pressing about live

1:26:42presentation. Hold on just one second.

1:26:44My other understanding is that these are

1:26:465T by 5T. They are 84 lb. They move at

1:26:5074 miles per hour. And with a,000 round

1:26:53trip, that's 2,000 a day. In the time

1:26:57frame, it's several per minute. My

1:27:00understanding is from someone last

1:27:01night, it's every 20 seconds an arrival

1:27:04or in a departure of a drone moving at

1:27:0834 miles an hour um 84 pounds our sky is

1:27:12going to be felt. I'm very much here.

1:27:15[applause]

1:27:16Um again, I don't

1:27:21the Westboro Committee Board are the

1:27:22people that you need to reach out to.

1:27:24>> Okay. Appreciate that. Um, a couple of

1:27:29select first. What meeting were you at

1:27:31last? Like

1:27:32>> last night there was a select board

1:27:33meeting. Um, there will be another

1:27:35meeting October 1st of the select board.

1:27:38Um, the town meeting is coming up. It

1:27:40sounds like there was I don't want to

1:27:42speak for the select board, but it

1:27:43sounds like there is some possibility.

1:27:46Anyways, I think this is probably not

1:27:48the right

1:27:50people to be talking to right now

1:27:51regarding this. Um, I just would say

1:27:54Westboro Planning Board is the people

1:27:55that you need to reach out to. They are

1:27:57the authority on making this decision.

1:28:00Um, you can email them. I know that

1:28:02yesterday Westboro received over 100

1:28:04emails um, in one day regarding this.

1:28:09>> Regarding the live demonstration

1:28:11component, we can't do that until FAA

1:28:14gives us full approval to fly. And so we

1:28:17will not be able to fly that drone for

1:28:19you and show you what it looks like

1:28:21until we are cleared by the FAA. If you

1:28:24want to visit another community where we

1:28:26are currently operating, I'm happy to

1:28:29arrange a tour for people that might be

1:28:30in the region. But right now, we cannot

1:28:33fly that drone until FAA gives us full

1:28:36certification to fly out of

1:28:38Westboroation

1:28:40from somewhere that's not Westboro.

1:28:42Hansum Air Force Base or some other

1:28:44location.

1:28:44>> No, we're not allowed. We're not allowed

1:28:46to do that. It's it's very specific to

1:28:48where you are proposing to take off and

1:28:50land from.

1:28:51>> Just so we understand, you turn it on in

1:28:53the driveway so you can hear it.

1:28:55>> No, we cannot. We We cannot operate our

1:28:58drone legally until we are fully

1:29:01approved by the FAA. So, if you're

1:29:03thinking there's got to be a way to have

1:29:06a demonstration, there will not be a

1:29:08demonstration until we begin our

1:29:10operations.

1:29:15Um,

1:29:17>> first of all, thank you for joining me

1:29:20here.

1:29:22>> Um, that's it's nice. I appreciate

1:29:27No, I really do. Thank you. [applause]

1:29:35Y

1:29:39>> and then pink sweater

1:29:41and then gray hoodie. I'm gonna run this

1:29:43middle.

1:29:46>> Hi. Can you hear me?

1:29:48>> Yes.

1:29:48>> I'm scared.

1:29:49>> Close. Close to the mouth.

1:29:51>> My name's Lisa. I'm from

1:29:59>> my understanding from talking to a

1:30:01German private meeting once. This has

1:30:05only been in effect since

1:30:09um 2023

1:30:11I think he said. So there's not a whole

1:30:13lot of data out there about

1:30:15environmental issues or what I'm really

1:30:19concerned about our home values.

1:30:24[applause]

1:30:27Your house

1:30:30>> not yet.

1:30:33And the other thing is just to reiterate

1:30:37what the woman said just prior to me

1:30:39there's only one other site that has

1:30:42winter

1:30:44um which is I think Michigan quiet

1:30:47Michigan so you don't have a lot of

1:30:50experience with norers you snow and wind

1:30:56coming off the ocean like that at what

1:30:59wind speed do you not line.

1:31:03>> Thank you for bringing up those

1:31:05comments. Actually,

1:31:08um I won't respond to the home values

1:31:10because I I can't speculate on on things

1:31:13like that. I will respond to the wind

1:31:15speeds and the weather patterns. You're

1:31:16right. We're operating out of Detroit

1:31:18area. Um the weather does get nasty

1:31:21there. We're about to start operating in

1:31:22Boisee. Uh the weather gets nasty there.

1:31:25It's not a nor eastern. It's not lake

1:31:26effect snow. It will be very different.

1:31:29We're looking in Syracuse right now and

1:31:31Rochester. Those are going to be

1:31:33difficult climates for us. And to the

1:31:36extent that we can deliver the same

1:31:37number of packages in Rochester that

1:31:40we're delivering in Talison, Arizona,

1:31:42probably not. Right. We're going to have

1:31:44many weather days beyond light

1:31:46precipitation, which we can still

1:31:48deliver in not heavy. And anything more

1:31:51than light winds, we will not be able to

1:31:53operate. And in those cases,

1:31:56um, our our fleet would be grounded

1:32:00until we are clear again through more

1:32:03favorable weather conditions.

1:32:04>> Define, but I appreciate you raising the

1:32:07question. Rich, do you know what is

1:32:09light wind? The question was asked over

1:32:11here.

1:32:12>> Yeah, I don't for the p if there's any

1:32:14pilots in the room, it's BFR weather

1:32:17conditions, but the way TKE put it, it's

1:32:20the best. If the wind gets a little too

1:32:21brisk or if the rain gets a little too

1:32:23hard, we're going to have to shut down

1:32:24the operation.

1:32:30>> Fair point. I'm talking about But when

1:32:33you get the rain, the the ability to see

1:32:36Fargo,

1:32:37>> you can see miles.

1:32:41>> Okay. Can you pass it uh to the

1:32:44gentleman in the back there? And then

1:32:46I'm going to come back up through here

1:32:47to the the woman in the pink slide.

1:32:49>> Thank you. Thank you so much for being

1:32:50here. I'm sorry you have to endure this.

1:32:52Um but um I am a

1:32:57elected official in Marbor and I'm here

1:32:58representing uh some of my constituents

1:33:00with some of their concerns um as this

1:33:03Marbor will be serviced in this area. Um

1:33:06so I had a few emails from a few people

1:33:09regarding noise um regarding um how they

1:33:11operate you know during flights, what

1:33:13they record um how that data is stored

1:33:16um where it's stored uh privacy issues

1:33:18with all that stuff. So, it looks like

1:33:19you you went through a lot of this stuff

1:33:20already. Um, you know what? So, I there

1:33:23was a good question over here about

1:33:25drones being hacked. Um, and I'm I'm not

1:33:29sure I really got a clear question uh

1:33:31answer on that one. Um, are they

1:33:33vulnerable as vulnerable as like say

1:33:35flat systems which um again there was a

1:33:38a question about flock as well. um if

1:33:41they are that vulnerable, if that data

1:33:43is accessible as easily accessible as

1:33:46the flock systems, like what is is there

1:33:48anything stopping you guys updating that

1:33:49privacy um protecting you know our

1:33:52constituents uh data in any sort of way?

1:33:56Um

1:33:57um you know there was a question about

1:34:00um again scanning like local areas like

1:34:02the flight pattern to and from you know

1:34:05that that um order drop off. does it

1:34:09scan and is it collecting that data

1:34:10about like people's habits, what they

1:34:12have in the yards, what kind of goods

1:34:14that they would buy, what like what kind

1:34:16of habits they would tend to show um

1:34:18just based off the items that they have

1:34:20in their yards or in the front yards and

1:34:22backyards, stuff like that. Um and that

1:34:25question was also posed which is good.

1:34:27Um uh so I I think one of the issues uh

1:34:32that some of my constituents have and I

1:34:34as well is is um that um we're not

1:34:38really sure like what the main goal of

1:34:40this is for Amazon. Um is it to me it

1:34:44seems like it's just to make more money

1:34:46because that is the goal of Amazon I

1:34:49believe so. Um

1:34:51and in that sense a lot of these

1:34:54business when business come into our

1:34:56communities they usually you know give

1:34:58something back like what what is it that

1:35:00Amazon is going to provide to the

1:35:02community that is missing um that they

1:35:05need from this drone service. Um to me

1:35:07an hour a list delivery is um kind of

1:35:11excessive um very uh um you know

1:35:16consumer oriented um a lot of fast items

1:35:20right anything under five pounds is

1:35:21going to be small household items so you

1:35:24know like diapers I guess um stuff do we

1:35:27really need that to be in under an hour

1:35:30delivered right um and another thing um

1:35:34with regarding AWS s um web services. Um

1:35:39there are also some ethical concerns

1:35:41about AWS as well uh particularly with

1:35:44project Nimbus um where they use

1:35:46surveillance technology cloud service in

1:35:48Israel um and in also in Palestine and

1:35:51Gaza um to surveil and monitor

1:35:53individuals there as well. Um and that

1:35:57particular project has a no boycott

1:35:59clause. So if there is a public boycott

1:36:02of that particular project, they are not

1:36:04allowed to pull out of our project. So

1:36:06ethically what like how can we trust

1:36:09Amazon when they are violating uh human

1:36:11rights overseas?

1:36:14[applause]

1:36:24>> There there's a lot to unpack there. I'm

1:36:26not going to because I've answered a lot

1:36:28of those and discussed most of those at

1:36:30great length. I'm not going to talk

1:36:32about your last questions about Nimbus

1:36:35or other projects. I really want to

1:36:36focus on the drones tonight and talk

1:36:39about how we are delivering for our

1:36:42customers.

1:36:43What what is the reason for this? Again,

1:36:46you said this is about making more

1:36:48money. We are the most customer centric

1:36:50company in the world. Everything that we

1:36:53innovate for is for our customers. And

1:36:57so our customers are telling us that

1:36:59they need faster deliveries. And so we

1:37:02continue to wake up each and every day

1:37:05and innovate on behalf of our customers

1:37:07and do that in a way that fits in with

1:37:10the way that commercial retail um is

1:37:13operating. And we are not the only ones

1:37:15doing this service, but we love to focus

1:37:18on our customers first before anything.

1:37:21And so if we can continue to push the

1:37:24envelope for them and achieve great

1:37:26speeds,

1:37:28>> we're going to do that.

1:37:33>> Pink sweater.

1:37:37[clears throat]

1:37:37>> Exactly. It's all of us. Um I'm seeking

1:37:40some clarification. U what I've heard a

1:37:43lot of tonight. Um Oh, I should

1:37:45introduce myself. My name is Stacy. I

1:37:47live in Hington.

1:37:49I'm a architectural historian and I've

1:37:52worked as a historic preservation

1:37:53consultant doing um uh in the past

1:37:56decades I've worked as one of the

1:37:57consultants who like does things like do

1:37:58the environmental reviews for for the

1:38:00FAA. Um so I've got a little bit of

1:38:03knowledge of this but what my concern is

1:38:06I'm not hearing what the back stops are.

1:38:09What I'm hearing a lot of tonight is

1:38:10today we're looking at six drones a day

1:38:13you know and we have a max that might be

1:38:15a thousand. today. You can opt out, but

1:38:20there's no backs stop to what it might

1:38:22be.

1:38:22>> You may opt in

1:38:23>> or opt in,

1:38:24>> yes,

1:38:25>> but there's no backs stop to what

1:38:27happens down the line. I had a recent

1:38:30project that I did in 1999

1:38:34and I just found out through an email

1:38:36that I got sold to AI, a thing that

1:38:38didn't exist back then.

1:38:41>> Um, too bad we sold it, you know. But

1:38:44what I'm saying is where are the back

1:38:46stops for what it's gonna what it maybe

1:38:50this maybe decimal levels go up. You

1:38:52haven't provided us with any sort of

1:38:55limit to where it stops.

1:38:58It could be bigger. I mean maybe we

1:39:00[clears throat] get that's the size now.

1:39:02Maybe it gets bigger. Maybe it's more

1:39:03frequent. Maybe we get faster. Maybe

1:39:06there's no backs stop to this. So you're

1:39:08just open on vibes that we're going to

1:39:11be on the line with this. Well,

1:39:15I appreciate this. Opening on thoughts

1:39:18[applause] didn't carry me very far. Um,

1:39:21but I will tell you, yeah, speculating

1:39:23on the future of innovation is extremely

1:39:26difficult, especially in this day and

1:39:28age. Um, things are changing daily.

1:39:31Amazon is always thinking of ways to

1:39:33improve our business and improve our

1:39:37services for our customers. But I can

1:39:39talk about our deliveries now, which do

1:39:42have some limitations. We can't do more

1:39:44than a thousand deliveries per day.

1:39:46We're going to start with a half dozen

1:39:48drones at this site. We can't fly above

1:39:51400 ft. A lot of regulatory environments

1:39:54are in flux constantly.

1:39:57Federal, state, local regulations are

1:40:01always in flux just like our company is

1:40:04always in flux. So, we won't stop where

1:40:07we are today and stop thinking about the

1:40:10future, but we always do that with the

1:40:12customer in mind. And we take community

1:40:15feedback seriously.

1:40:20>> Yes.

1:40:21>> Raise your hand if you're an Amazon

1:40:22customer.

1:40:24>> Exactly.

1:40:24>> Raise your hand if you think this is a

1:40:25crappy idea.

1:40:27Here's your feedback.

1:40:30[applause]

1:40:37Well, my name my name is Carmel Deer.

1:40:39I'm a resident of Westboro. I have two

1:40:41questions, two comments. One is there

1:40:43was a question about what the plan what

1:40:45you're going to give back to the

1:40:46community and I don't know that I heard

1:40:48an answer to that. The second one is my

1:40:51understanding from the planning board

1:40:52which is the only people really that we

1:40:56say can do anything about this is that

1:40:57it's really all about your landing pad

1:41:00and the impervious structure has nothing

1:41:02to do with the system and whether it can

1:41:04come. So my question is is there

1:41:06anything that the community or the town

1:41:08of Westboro or other towns in the 7.5

1:41:11mile radius can do to say we don't want

1:41:14this? I'm hearing you say no. Is that

1:41:18correct?

1:41:18I'll answer it in a in a different way.

1:41:21You asked me several questions.

1:41:22>> It's really just yes or no kind.

1:41:24>> Well, I'm going to go in the order you

1:41:25asked.

1:41:26>> Sure.

1:41:27>> One is we are seeking approval from the

1:41:29planning board of West

1:41:31>> impervious structure stuff

1:41:32>> on all of this that you see on the

1:41:34screen here.

1:41:36>> That is the limit of their scope for

1:41:37approval.

1:41:38>> So, if the community doesn't want it,

1:41:40there's really nothing we can do. There

1:41:42is

1:41:43>> you can talk to your um to the

1:41:46regulators.

1:41:47>> The FAA has given us the approval

1:41:51>> to fly this particular drone.

1:41:54>> We work with local governments and state

1:41:56officials.

1:41:57>> But I think that's important for

1:41:58everybody to know

1:41:59>> and I'm hearing you meetings.

1:42:02>> They can't do anything.

1:42:03>> We can try.

1:42:04>> We can all stop ordering from Amazon.

1:42:08[applause]

1:42:16Do you have a question?

1:42:19>> Okay, let's I want to stay in the middle

1:42:21for a moment here.

1:42:24>> Two questions. Go for it. We'll get the

1:42:26We'll get the whole row.

1:42:28>> Hi, my name is Deb. I live in Westboro.

1:42:30First question quickly is when is this

1:42:32supposed to go into operations? Second

1:42:34question is, are the roots like

1:42:36highways? like will you always be going

1:42:37over the same houses when you go to

1:42:39certain neighborhoods?

1:42:41>> Great. Two questions. Thank you for

1:42:42them. Uh first was when are we planning

1:42:45to operate? As soon as possible. Um we

1:42:48would love to be in operation by the end

1:42:50of October. Um we don't know if that'll

1:42:52be possible or not. A lot still needs to

1:42:54happen for that to take place. Again,

1:42:56we've got the peak holiday shopping

1:42:58season coming. We would love to be able

1:43:00to launch operations by the end of the

1:43:02year. The second question about

1:43:04corridors. Are you always flying over

1:43:05the same areas? No. It really

1:43:08>> the roots to get certain

1:43:09>> on the routes to certain areas. No, it's

1:43:12dependent on the particular customer,

1:43:14their proximity from our delivery

1:43:16station and and how we're able to

1:43:19achieve that. I want to remind you also

1:43:21that you saw the version of the airspace

1:43:24map from Talison, Arizona. That evolves.

1:43:28That's a point in time. New things are

1:43:31built, new helports are built, routes

1:43:34change over time, they will evolve. So I

1:43:37can once we get approvals of the local

1:43:40airspace, we'll have a better idea of

1:43:42what those corridors might look like as

1:43:45we're making deliveries for certain

1:43:46subdivisions. But those flight paths

1:43:50change with development of airports,

1:43:52changes in runways, lots of different

1:43:54parameters that could go into that.

1:43:57Uh, that would be an extremely rare case

1:44:00to apply a no-fly zone just based on I

1:44:03don't like the drone. I'm just being

1:44:04quite honest with you

1:44:07>> down down the road. Yes.

1:44:09>> Hi, my name is Alyssa Thompson. I'm in

1:44:12Hawkington. I want to thank one of um I

1:44:14want Sorry, Alyssa Thompson from

1:44:17Hawkington. My hand's shaking already. I

1:44:19don't like things like this either. Uh,

1:44:20I want to thank a fellow

1:44:24girl scout leader back there uh who

1:44:25happened to share this information um on

1:44:28some of our Facebook pages because

1:44:29honestly that's the only way that I

1:44:31found out about this. I don't feel that

1:44:33this has been widely shared, widely

1:44:36communicated to people and I wanted to

1:44:37ask you specifically if you have no

1:44:40intention or obligation at this point to

1:44:42talk to other uh town boards like you

1:44:45have less borrow. Is that what I'm

1:44:46hearing from you?

1:44:47>> You set the record for 50 people and no

1:44:49bikes. So yeah.

1:44:50>> Yeah.

1:44:51>> I'm sorry.

1:44:52>> Well, they set the room for 50 people

1:44:54and no

1:44:54>> mics.

1:44:56>> Intentional.

1:44:58>> So that is my

1:44:59>> that was based on RSVPs at the time to

1:45:02be honest. We're we're glad we got

1:45:05>> we're we're glad we got more.

1:45:08>> Um that helps.

1:45:10>> The more the marrier. you would have

1:45:12probably half of our town here right now

1:45:15had it been more widely publicized

1:45:17because I guarantee you there's many

1:45:18people that would be opposed to this in

1:45:20our town. [applause]

1:45:26>> So I guess back to the question is do

1:45:28you have any intention on talking to the

1:45:30other town boards at all or is that off

1:45:32the table? You you don't really have an

1:45:34obligation. You only have the obligation

1:45:37for Westboro because that's where it is.

1:45:40the well the obligation is for the

1:45:42actual approval. We have to get the

1:45:45planning board's approval for this

1:45:47operation to move forward. So yeah, that

1:45:49is our obligation, but it's it's because

1:45:51we need the approval. We're talking to

1:45:53lots of other individuals out there.

1:45:55Some of them in the room might be on the

1:45:57select board. Some of them might be on

1:45:59the planning boards in the room and

1:46:01haven't identified themselves. That is

1:46:03quite possible. We've invited

1:46:05a large swap, but no, the answer is not.

1:46:08We're not going to plan a meeting for

1:46:10every town board within a seven and a

1:46:12half mile radius. That is not part of

1:46:14our plan.

1:46:17>> There's there's no decision.

1:46:20>> Continue the row here.

1:46:23>> Hi. Now that it's been so long, I have

1:46:25four questions. So, I understand that if

1:46:28there's a problem with the drone that

1:46:30the camera has a recorded video there

1:46:32that they can inspect. I also assume

1:46:34that that can be subpoenaed under.

1:46:38That's one question that you said you

1:46:41couldn't turn the drone on. So, you

1:46:42can't turn this drone on right here to

1:46:43let us hear it.

1:46:45>> Correct.

1:46:46>> So, we're not going to be able to hear

1:46:46it until it actually goes into prod.

1:46:49>> Yep.

1:46:49>> Um I did Google what my local FAA office

1:46:53is for Westboro. Just so you all know,

1:46:55it is the Boston FSDO flight standards

1:46:58district office at 1200 district at

1:47:00Burlington, Mass. Their phone number is

1:47:037812387500.

1:47:07They are the ones who are heading the

1:47:08airspace and probably who you're talking

1:47:10to. I think there's two. I'm getting the

1:47:13signal from my my colleague here.

1:47:15>> It's not just the Boston, it's also lock

1:47:18>> Windsor Locks FSDO and Boston. Well,

1:47:21I've got the one number here. So, we got

1:47:23him now. Um, the last question is, I

1:47:25live in a multif family condo community

1:47:27with about a thousand residents and 14

1:47:30buildings with 50 residents in each

1:47:31building. If anybody wants to deliver to

1:47:34that location, they have to choose a

1:47:35site to land at. But that site isn't

1:47:37theirs. It's common area property for

1:47:39that whole condo.

1:47:41>> How do you anticipate handling that? We

1:47:43plan to deliver uh Oh, did we expire?

1:47:47>> Yes,

1:47:48>> we we plan to deliver. The question was

1:47:50about multifamily housing. Right now,

1:47:53our plan is only to deliver to single

1:47:55family housing. So, we we are not set up

1:47:58right now. We have um tested out a few

1:48:01models to deliver to multifamily

1:48:03products out there because it requires a

1:48:06common area or some sort of arrangement

1:48:09with the landlord and all of the users

1:48:11of those buildings. That becomes pretty

1:48:13difficult for us. So right now we're not

1:48:14planning on that in this region, but

1:48:16that could change over time. I'm gonna

1:48:19get asked a question about back stops,

1:48:21which I really like. I can't speculate,

1:48:25but boy, we would love to figure out the

1:48:27multif family housing program, right?

1:48:29That's that's real density. That's real

1:48:32density where we could deliver for more

1:48:33customers in a smaller area.

1:48:36>> Did you answer about whether that data

1:48:38could be subpoenaed?

1:48:39>> Oh, right. Your first question that I

1:48:41forgot in reverse order, can that data

1:48:43be subpoenaed? If there were a serious

1:48:45incident and the NTSB had to get

1:48:47involved, yes, we would have to provide

1:48:49that data to make sure that they had uh

1:48:52the the right tools to be able to

1:48:54conduct their investigation.

1:49:01>> So, just to clarify the answer to that

1:49:04question, okay, if there is an incident

1:49:07and we need to investigate it, we're

1:49:09going to pull the data down. But if it's

1:49:11a situation where our law enforcement

1:49:13[clears throat]

1:49:14uh comes to us and asks if we have the

1:49:17video, I I can't imagine a situation

1:49:20where that video would still be

1:49:22available unless there was a safety

1:49:24incident. So if there's a safety

1:49:26incident, we're going to pull the data

1:49:28and we're going to analyze it. But if

1:49:30something happens and it turns out that

1:49:32one of our drone happened to be over the

1:49:35area and we get a subpoena two weeks

1:49:38later that that data doesn't exist

1:49:40anymore.

1:49:42>> Yeah. Again, we are not surveying

1:49:45property in flight. We are navigating

1:49:48the airspace safely, making sure that we

1:49:50improve the customer experience and

1:49:52making sure we can deliver that package

1:49:54safely. Sir, and then I'll do one more

1:49:57in the back and then I have to move to

1:49:59this side and then I'll wobble back to

1:50:01the right. Sir,

1:50:04>> I have uh two really easy questions. I'm

1:50:07I'm sure you'll appreciate that. Uh I'm

1:50:09Kevin Hannon. I'm from Westboro and uh I

1:50:12I have one really simple question. What

1:50:15is the search charge for ordering

1:50:17something on Prime Air?

1:50:20>> Um he asked about the pricing program.

1:50:23It fluctuates. We are testing that

1:50:25market. If you order $50 or more as part

1:50:28of that order, let's say you order an

1:50:30iPad for drone delivery, we're going to

1:50:32deliver that for free. If you're a Prime

1:50:34customer, usually $4.99 for that package

1:50:37or rather $2.99 for that package. If

1:50:40you're not a Prime customer, $4.99 for

1:50:43that package.

1:50:44>> Okay. Thank you. And the other question

1:50:46is, who identifies the the geographic

1:50:49coordinates that you're delivering to?

1:50:51Is it the homeowner? Do they decide I

1:50:53want you in this section of my backyard

1:50:55or do you examine or photos you know

1:50:58spatially corrected their photos to

1:51:00determine where the best landing area

1:51:02is?

1:51:04Great question and appreciate that it's

1:51:06a combination. So the customer tells us

1:51:09where they would like their drone

1:51:11delivery to occur occur. We have regular

1:51:14flown lidar just like any like Google

1:51:17Earth does and all of them to make sure

1:51:19that we have pinpoint accuracy

1:51:22that the delivery designation that you

1:51:24chose doesn't have a shed or overhead

1:51:28cables or a power line or a trampoline

1:51:32or something that might be a problem in

1:51:34the area that you've chosen. So, it's

1:51:35that two-step process during the

1:51:37customer consent when you're signing up

1:51:39for drone delivery. we would verify

1:51:41that. And even in some cases where we're

1:51:44still unsure, there's going to be a

1:51:46driveby to make sure we work with that

1:51:48customer before we would deliver by

1:51:50draw. Appreciate those questions. I

1:51:52promised over here, I see you over here

1:51:55and I'm going to come back. I'm going to

1:51:57go boom, boom, boom. One, two, three.

1:51:58Once I get to the right, left side.

1:52:01Let's go right up front.

1:52:04I am Bob from Westboro and I thank for

1:52:07your time and all that. So my experience

1:52:10is over 10 years of air force work on

1:52:12drones and the tech director for the

1:52:15development the first FA approved detect

1:52:18and void system. I see

1:52:22two landing I see a landing spot and two

1:52:24takeoff points. When when we did work

1:52:26with drones, there would clear corridors

1:52:29that you fly along and if you lost your

1:52:31control or your data link to the

1:52:34operators, the drone would have

1:52:35contingency points where it said, "I'm

1:52:37going to the closest place where I can

1:52:39land."

1:52:41Is that the same model you guys

1:52:43ultimately get? Because it seems like it

1:52:44can go almost 360 degrees anywhere you

1:52:47are. There's no real airspace card that

1:52:49you're following. And would we be able

1:52:51to see a map of where you would

1:52:54intentionally when you've lost

1:52:56connection to the drone where that drone

1:52:59would automatically go down and land. So

1:53:01you can see here's the points where this

1:53:03thing will take itself when it is no

1:53:05longer talking to the guys in the

1:53:07trailer and what's and and the other

1:53:10part of that is if that happens are the

1:53:12police or the fire department notified

1:53:14is the response to it all Amazon that

1:53:17kind just roughly how does that look to

1:53:20you that car Thank you.

1:53:23>> Thank you Bob. appreciate that. Um, the

1:53:26question is about safe contingent

1:53:27landing. So, no, we don't have

1:53:29predetermined areas

1:53:32>> that we would map out throughout the

1:53:34entire service area that a safe

1:53:35contingent landing could be performed

1:53:38because it's

1:53:39>> few.

1:53:41>> Oh, yeah. It's everywhere. It's anywhere

1:53:43where the drone could safely get to

1:53:45ground as quickly as possible without

1:53:48creating damage to people and property.

1:53:51>> So, that that's what would happen. And

1:53:52the drone would do that. The flight

1:53:54monitor could tell it. The drone can do

1:53:56it itself. The drone knows if it's

1:53:59unhealthy and it can't it needs to

1:54:01perform a safe contingent landing and it

1:54:03will do so automatically. The flight

1:54:05monitor can also tell that drone to

1:54:08perform a safe contingent landing for

1:54:09any reason. If Chief Manardi in

1:54:12Westboroough Police calls us up and

1:54:14says, "We've got serious stuff going on

1:54:17over in this part of town." that flight

1:54:19monitor can tell every drone to perform

1:54:21a safe contingent landing if it doesn't

1:54:23think it can get back to station

1:54:26without messing up operations for the

1:54:29police chief. And so that that's what

1:54:31they would do. Um, do we notify in an

1:54:34instance where we have to perform a safe

1:54:37contingent landing?

1:54:39Do we work with the fire department and

1:54:41the police chief? It really depends on

1:54:43the type of incident. If the drone has a

1:54:46propeller system that told it to uh

1:54:48perform a safe contingent landing and we

1:54:50go out to retrieve it and it's in a a

1:54:51very safe place. No, we we don't need to

1:54:54bother um all emergency responders for a

1:54:57non-inccident.

1:54:58In the case

1:55:00get a fresh. Thank you. Um

1:55:03[clears throat]

1:55:04in the case that there was an incident

1:55:06like it landed too close to something

1:55:08that it shouldn't have um I saw another

1:55:11company do that recently. um then

1:55:14absolutely they would be notified. So

1:55:17the instance that we talked about

1:55:18earlier where it hit a crane in Talison,

1:55:20Arizona, fire marshal, town manager and

1:55:24police chief were the first calls that

1:55:27we made and we made those immediately

1:55:29because it wasn't only an Amazon issue.

1:55:31That's a major community issue too that

1:55:33we need to make sure everybody is

1:55:35responding to. So it just depends. Going

1:55:38to go to Mystic Crew and then work our

1:55:41way back.

1:55:45Hello, my name is Adri. I'm a Westb

1:55:48resident. I'm also a reporter at the

1:55:49Western Telegram covering this meeting

1:55:51today. I've got a question about the

1:55:54resistance you're facing at this meeting

1:55:56tonight. Does Amazon as a company

1:55:59acknowledge that these residents do not

1:56:02want this in their community? And what

1:56:04is that response?

1:56:07>> Great question and appreciate you asking

1:56:09[applause] that.

1:56:11So,

1:56:14if you didn't, did everybody hear the

1:56:16question? Can I get some nods?

1:56:18>> I just wanted to see if I could get

1:56:20somebody to nod in agreement with me.

1:56:23>> Can you repeat the question?

1:56:24>> Okay, I'll repeat the question. She um

1:56:26is a reporter covering this meeting. She

1:56:28said, "You're facing a lot of opposition

1:56:30to this proposal tonight in this

1:56:32meeting. What is Amazon going to do with

1:56:35that information as a response?" And I

1:56:40will tell you that people are already

1:56:42going to know about how this meeting

1:56:44went before I go to bed tonight. If I go

1:56:47to bed tonight.

1:56:49And uh we have business decisions to

1:56:52make. Our goal is to launch our primary

1:56:54drone delivery out of Westboro,

1:56:56Massachusetts, just like we have in all

1:56:58of the other communities that we've

1:57:00spent a couple of years working with on

1:57:02this program. Sometimes we get community

1:57:05opposition. Sometimes we get a lot of

1:57:07community opposition. Sometimes we get

1:57:10mostly favorable response. And I will

1:57:12just tell you historically in the

1:57:14hundreds of thousands of deliveries that

1:57:16we've done without incident around our

1:57:18network, we get very few complaints

1:57:22about noise, about overflight. We get a

1:57:26lot of concern at the front end about

1:57:28how is this how is this going to work?

1:57:31and Richardson was brought up,

1:57:32Richardson, Texas, where there was

1:57:34organized opposition to this. But I will

1:57:37tell you that's not everybody in

1:57:39Richardson where we're doing tens of

1:57:41thousands of deliveries by drone to

1:57:45those customers.

1:57:48>> So yeah, and I'm in New England now and

1:57:50I I get that and I'm actually happy to

1:57:52be here. Um,

1:57:55>> you can't answer her question.

1:57:57>> Yeah. What is the response?

1:57:58>> So I don't know what the response is. We

1:58:00we have a lot of factors to consider

1:58:03when we move a project ahead.

1:58:04>> An official position on the opposition

1:58:08it is receiving. That's my question. Is

1:58:10there an official position that the

1:58:12company has taken?

1:58:13>> There is an official opposition other

1:58:16than a lot of comments on a lot of

1:58:18different subjects right now.

1:58:20>> And so you have you have

1:58:23>> you have made individual comments

1:58:25tonight.

1:58:26>> Make it official Amazon. What would that

1:58:27require? So

1:58:29>> to be official

1:58:31question

1:58:34actually asking the people that it

1:58:36impacts every town a survey because

1:58:39let's face it there's going to be a lot

1:58:41of people that are going to vote on

1:58:43this. So you may not have [applause]

1:58:48>> you know one one thing that I think has

1:58:50been helpful in a lot of the communities

1:58:52where we currently operate even if we

1:58:54take the drones out of it because this

1:58:56is somewhat of a newer program for us.

1:59:00We don't just open a facility and then

1:59:03go behind closed doors and and never

1:59:05talk to communities again.

1:59:08said the only talk is going to be with

1:59:10the town, which you already know you're

1:59:12approved for because of your little pink

1:59:14circle there.

1:59:15>> But what it doesn't think about is the

1:59:18quality of life that all of us have to

1:59:20deal with.

1:59:22>> And you said you're communityentric and

1:59:24you didn't answer. So what are you going

1:59:25to do for us right now? I just want you

1:59:27to listen to us and understand we don't

1:59:30want you here.

1:59:31>> I hear you loud and clear that you don't

1:59:33want drones in your community. So the

1:59:36number of people in this ROOM [applause]

1:59:42[applause]

1:59:45[cheering]

1:59:46>> I'm in Northro. I didn't know about it.

1:59:47She heard about it today at a community

1:59:49package. We had no way of knowing.

1:59:52>> But you're here.

1:59:53>> I'm here because I heard you.

1:59:54>> I'm glad you're here and I hear you. I

1:59:56hear you loud and clear. I really do

1:59:59>> what the response is. You can laugh at

2:00:01it, but I'm hearing you. You several of

2:00:04you in the room tonight do not approve

2:00:07of this conceptually.

2:00:15>> There's a difference between hearing and

2:00:18listening.

2:00:19>> And you are not listening or Amazon. She

2:00:23wants to know how will Amazon respond to

2:00:26what has been stated here tonight.

2:00:29>> I don't listen to that. I don't

2:00:33>> I'm here to take your feedback and I'm

2:00:35taking your feedback and I what I told

2:00:37you initially and I'll restate it again.

2:00:41>> I am hearing your feedback. The business

2:00:43is going to hear from me about this

2:00:46feedback and we're going to make a

2:00:47decision to I if we simply said let's

2:00:51not fly this program wherever people

2:00:53don't want this program that would

2:00:56probably not happen. We have a program

2:00:58that we're scaling. We're doing it in

2:01:01the appropriate locations where we have

2:01:03space to do it and where we've been

2:01:05cleared by the federal government to fly

2:01:08this drone to deliver for our customers.

2:01:10We fly in areas where we have repeated

2:01:12demand from our customers for fast

2:01:15delivery, including right here. And so

2:01:18to deliver for those customers, our plan

2:01:21is to launch this service out of our

2:01:24Westboro facility.

2:01:27>> Question.

2:01:30I have a question about the landing

2:01:31zones in private property. We have

2:01:34setback um rules in every community as

2:01:38far as what you can do within a certain

2:01:40area around your property next to your

2:01:43neighbor.

2:01:44>> Sure.

2:01:44>> Is this been incident or should we be

2:01:48going to uh it has been

2:01:50>> No, I I was just nodding as you were

2:01:53asking your question that I understand

2:01:55it. I mean that might be somewhere we

2:01:57can speak to another board in our towns

2:02:00about setbacks maybe. I mean this is so

2:02:03new. So these boards let's give them a

2:02:06little credit. They have not had time

2:02:08because things get pushed so quickly to

2:02:11think about well what can we do if we

2:02:14don't want it? There's a lot of densely

2:02:16populated areas in this in these towns

2:02:20and maybe that's just a way we can

2:02:23something we can look into.

2:02:25I I want to address the setback question

2:02:27specifically because setbacks

2:02:30you have to adhere adhere to setback

2:02:32requirements when you're building

2:02:34something. So whether it's a shed or

2:02:37structure,

2:02:38>> but our our drones are not landing on

2:02:41your property and so there isn't

2:02:43anything to set back away from. And so

2:02:46they they don't adhere to setback

2:02:48requirements which are intended for

2:02:49structures. We're not a structure. We

2:02:51don't land in the yard. So those those

2:02:53standards just simply do not apply to

2:02:56this type of a service. I'm going to

2:02:58stick on the left side. Okay, we'll go

2:03:00here in the middle and then I'm going to

2:03:02flop back over to right.

2:03:07>> I after I finish the left, sir, there

2:03:10are 200 people asking questions. I can

2:03:13answer them in order.

2:03:17>> Give me a chance, please.

2:03:19>> Okay, guess what? After her, I'm going

2:03:22straight back to that gentleman

2:03:26>> and then I'm gonna come up here and then

2:03:29I'm gonna move over there

2:03:31>> and then I can come back. You have to

2:03:33wait. You have to wait. I'm sorry.

2:03:35>> Yes.

2:03:36>> So, I have a question. Um, I kind of

2:03:38have a nice wide open backyard. Um, my

2:03:40neighbors all have trees. When you do

2:03:43this verification of this drone landing,

2:03:45do you verify you're actually having

2:03:47them land in the person who's ordering

2:03:50its property and not in somebody else's

2:03:52property?

2:03:53>> We have never had a drone land on

2:03:56somebody else's property when it was

2:03:58designated to be delivered to a

2:04:00customer's home. We use GPS to make sure

2:04:02that we have pinpoint accuracy, not just

2:04:05on their property, but within the

2:04:07delivery circle.

2:04:08>> Okay. I asked this because I have a

2:04:09neighbor that never leaves the house and

2:04:11your trucks are in my driveway

2:04:12continually delivering everything to

2:04:15them to the point I've blocked them in

2:04:17at times and they've gotten mad at me

2:04:18and I'm like, "Well, don't park in my

2:04:20driveway and you won't get blocked in."

2:04:22So, I'm assuming there's going to be

2:04:24>> our drones are highly autonomous. So,

2:04:27because of that, it it knows exactly

2:04:29where to go.

2:04:30>> Okay. I just want to make sure.

2:04:32>> But thank you. Thank you for the

2:04:33question. Okay. Sir, maroon shirt with

2:04:36the hat in the back.

2:04:38>> I speak loud so you'll be able to hear

2:04:40me. I think um my question is along the

2:04:44line of dbs and

2:04:47>> decb

2:04:48>> decibb dba specifically.

2:04:51>> So Amazon has published 20 foot

2:04:55measurement from your pdc

2:04:58of an Lmax EVA of 81 to 84 dbas.

2:05:04Okay.

2:05:05Now, in many neighborhoods, I'm from

2:05:07North. Many neighborhoods lawn mowing

2:05:10could be 85 to 90.

2:05:13We can't mow our lawns until after 7

2:05:16a.m.

2:05:17>> So, the point I'm getting to is at 6

2:05:20a.m. when you drop off a package at 13

2:05:23ft up, right? and then it takes off,

2:05:27you'll be creating possibly up to 81 to

2:05:3084 dBs of noise at 6 a.m. Now, that goes

2:05:35against what we have rules in some of

2:05:37these towns.

2:05:39>> Okay, let me respond to that

2:05:40immediately.

2:05:43>> Can I answer that one first because

2:05:45otherwise I'm I'm going to lose track of

2:05:47the thread. So, at that is at its

2:05:49loudest point, you're only 20 ft away

2:05:51from the drone at that point. You're

2:05:53working for Amazon. You're on Amazon

2:05:55Prime. That That's the only way you're

2:05:57going to ever get to that decel level.

2:05:59You're on our primary drone delivery

2:06:00center working on our drone program.

2:06:03We're located in an industrial area.

2:06:05We've been delivering a truck, a single

2:06:07truck, bringing product to that delivery

2:06:11center is going to be louder than that

2:06:14drone taking off. So, I want to just

2:06:16level set. When we're delivering to a

2:06:18customer's home, hovering at 13 ft,

2:06:20we're nowhere near that decel level. And

2:06:22it's about 25 to 30 seconds. And we

2:06:24never go above 65 to 68 dB.

2:06:28>> Knowing DV measurements like I do

2:06:30because I come from that environment.

2:06:32>> Yeah.

2:06:32>> When you take off in 13 ft, it's going

2:06:35to be loud. Period. And at 6 a.m. it's

2:06:38going to be loud. You might only be 20

2:06:40ft from the house, 25 ft from the house.

2:06:43That's pretty darn loud.

2:06:47>> So, we did our independent noise study

2:06:51>> and it shows that no, as it's ascending

2:06:55from 13 ft back to cruising altitude, we

2:06:58do not exceed that 65 to 68 dB. It is at

2:07:02the loudest point when it's taking off

2:07:04from our fulfillment center, but again,

2:07:06you'd have to work there to ever

2:07:08experience that. and we're in the middle

2:07:09of the industrial area far away from the

2:07:12street. So, I just want to address that.

2:07:14Now, the hours the hours to me are

2:07:16interesting. I've heard a lot of

2:07:18feedback tonight about,

2:07:22hey buddy, maybe I don't want drones

2:07:25flying around at 5:30 in the morning,

2:07:27even though it qualifies as civil

2:07:29twilight hours. Now, that's something

2:07:32that we might be able to work with the

2:07:35town of Westboro

2:07:37to adjust.

2:07:39Yeah.

2:07:39>> So

2:07:41>> I'm I'm not committing to that, but I'm

2:07:43saying like the these are controls,

2:07:46right? The there there is some level of

2:07:48control. And if I go back to the

2:07:49business and say overwhelmingly

2:07:52the feedback from this community was not

2:07:53only that they don't like the program,

2:07:57but they're really worried about hours

2:07:59of operation.

2:08:00>> So what can we do? Now, I don't have the

2:08:03answer, and you're going to accuse me of

2:08:05not having the Amazon response. I don't

2:08:07know what that response looks like, but

2:08:10we'll go continue those conversations.

2:08:12>> So,

2:08:15do do you have another one?

2:08:17>> Yeah. My second one last is uh about

2:08:21flight paths and I know we've kind of

2:08:23nibbled at those questions during the

2:08:25course of this discussion but um I live

2:08:28in Northboro not too far from Otis and

2:08:32packages will be delivered time and time

2:08:33again in Berlin time and time again to

2:08:35Marboro. Other towns and locations are

2:08:38in the same situation. When you go out

2:08:40to those facilities, is there set flight

2:08:43paths

2:08:45and are they going to be published

2:08:47before you start operating?

2:08:50>> Yes to the first part, no to the second.

2:08:52We're not going to publish our flight

2:08:54paths. Uh that that's part of the

2:08:57privacy question, right? We're not we're

2:09:00not going to publish

2:09:02>> our flight path to a customer's house,

2:09:04to a particular customer's house. What

2:09:06what I'll say is the drone flight paths

2:09:09are not like you would expect them to be

2:09:13with traditional aviation. So with

2:09:15traditional aviation, there's very

2:09:17defined flight paths that we develop.

2:09:20Here we layer in all the airspace

2:09:23constraints and then we generate those

2:09:25and we try to go as directly as we can

2:09:27from the paddic to the customer, but it

2:09:31it'll wind around the airspace

2:09:32constraints. So if there's for example a

2:09:35All that we put over.

2:09:46>> No, that's okay. Stay stay in the back

2:09:47center for a minute. There's a pod

2:09:50questions.

2:09:51>> Alan Sharma, I mean from the town of

2:09:54Swisswari. I have one simple question.

2:09:56So you guys already did a lot of study,

2:09:59invested money, time and energy. I

2:10:02simple question. How town can block this

2:10:05program if they don't want to?

2:10:08>> I'm not sure I understood that last

2:10:09question.

2:10:09>> How towns can block this program if they

2:10:13don't want to service?

2:10:15>> How can you block this program if you

2:10:17don't like it?

2:10:19>> Um I mean we're subject to the

2:10:21development standards and what the FAA

2:10:24has allowed us to do.

2:10:26>> You already studied that how we can do

2:10:29that. So there any possibility we can do

2:10:32or Tom can do that or no?

2:10:36>> I' I've already stated the response.

2:10:40>> Sorry, we're not we're not over here

2:10:41yet.

2:10:42>> Stick with

2:10:46>> Yeah, let's go to her and then I'll move

2:10:49over to the middle.

2:10:49>> Hi. Um I have a question about uh jobs.

2:10:52How is this going to affect regular

2:10:54delivery people and their uh

2:10:57opportunities?

2:10:59Yeah. Um, appreciate that question. So,

2:11:01it won't impact them at all. In fact,

2:11:04we're creating new jobs out of this

2:11:07program. We are still going to continue

2:11:09to deliver by vehicle, by van, by truck.

2:11:13We're doing tens of thousands of

2:11:15deliveries per day by vehicle. We're

2:11:19going to do maybe a few hundred by

2:11:21drone. And that's just on top of it. It

2:11:23doesn't it doesn't it doesn't take away

2:11:26from those vehicle deliveries. What's

2:11:28different about it is those vehicles are

2:11:30making several deliveries throughout the

2:11:32day to several customers. So that's a

2:11:35much different time frame, right? You

2:11:37might get your package later on the same

2:11:40day if you order early in the morning.

2:11:42Well, this program is different that if

2:11:44you want to be a drone customer, you can

2:11:47order and receive it within an hour. So

2:11:49it's supplemental new jobs, not taking

2:11:52away from those vehicle.

2:11:53>> And how many new jobs? um to start we'll

2:11:56probably have about eight to 10 new jobs

2:11:59as part of this.

2:12:00>> I have um one more thing that's more for

2:12:01the people here um in terms of what we

2:12:04can do. Uh two towns in Denver in this

2:12:08is from July 22nd uh the Denver Post

2:12:12they both had emergency board or council

2:12:14meetings or whatever they call them and

2:12:16they uh put a moratorum and on this so

2:12:20there is something we can do. We can

2:12:22also say that they can't land or take

2:12:23off for many of our towns. The town of

2:12:25Westboro can do that. The FAA controls

2:12:28the air. He controls pretty the the

2:12:30land. No matter what they tell you,

2:12:32there's something you can do. So, please

2:12:34don't just write it off.

2:12:37[applause]

2:12:38Okay.

2:12:41Can I No, I have a I have a question

2:12:44about

2:12:45>> Sir, I'm really sorry. This is not

2:12:48Democratic. I told her she would be

2:12:50next. Please hand her the mic and then

2:12:51you can have it next.

2:12:53>> She said I can go to wave.

2:12:55>> Yeah, she did. I have a question about

2:12:57safety. I've been involved in youth

2:12:58sports for years. What is to prevent one

2:13:00of your drones from deciding it's going

2:13:03to go down due to a bird strike due to

2:13:05something else and landing on a field

2:13:07full of kids or on a school or on a

2:13:09playground. You say it has a a plan

2:13:11where it just drops immediately.

2:13:12>> No, I didn't say that.

2:13:13>> Well, okay. But it could still have a

2:13:16catastrophic

2:13:17problem and then fall on a field full of

2:13:19kids. Can't you change the flight zones

2:13:21to stay away from schools and

2:13:23playgrounds, soccer fields, baseball

2:13:25fields, whatever?

2:13:27>> That would take out most of every single

2:13:30delivery service area.

2:13:31>> Yeah. Save children children's lives.

2:13:33>> What we do instead is build in the safe

2:13:36detect and avoid technology. Get that

2:13:39approved and tested through the Federal

2:13:41Aviation Administration who approves

2:13:43everything that flies above our heads in

2:13:45the sky.

2:13:45>> Well, the FA is a joke right now. So, we

2:13:48>> Okay.

2:13:50So you keep saying about FAA. So as per

2:13:53Massachusetts and FAA law, the 500 ft

2:13:56above your land is homeowner's property

2:14:00and FAA is responsible of 500 and your

2:14:03drones are going to be between 200 to

2:14:05400 which is uh personal property. So

2:14:09and you are not FAA, you are a private

2:14:11company. So I don't understand why you

2:14:14keep giving this thing that we are not

2:14:16the owner. We are owner as per law. So

2:14:19it is crossing our as per the law. It

2:14:23says if anything a drone is coming in

2:14:25this 500 ft. This is considered as

2:14:28trespassing. So how some you guys are

2:14:31not trespassing each of us properly.

2:14:34>> We are legally cleared through the FAA

2:14:37to fly drones up to 400 ft. So that's

2:14:41just wholly inaccurate. We we are not

2:14:45trespassing. We are not trespassing in

2:14:47our current operations by flying within

2:14:49the parameters of the FAA through our

2:14:51part 135 carrier certificate. So I'm

2:14:54sorry, but that's just

2:14:55>> even if you buy 400 at the time of

2:14:57dropping close by, you are coming even

2:15:00closer.

2:15:01>> We would not deliver onto your property

2:15:03unless you opt in. Otherwise, we are

2:15:05flying over just like a commercial

2:15:07airliner would fly over your property

2:15:09today.

2:15:11>> We're not allowed to go higher with this

2:15:13type of vehicle.

2:15:15I'm breaking the law.

2:15:16>> We're not breaking the law.

2:15:18>> Let's go back to the right side if we

2:15:20could. Actually, no. No. Skip this guy.

2:15:23He's Oh, he's he's No. Go to the back,

2:15:26please. In the green.

2:15:34>> So, will you just go in that order,

2:15:36Rich?

2:15:37>> Him. Yeah. And then Yep. That one. And

2:15:43then

2:15:45Hi, I'm Margaret.

2:15:47Resident for over a decade. Like most

2:15:50people in this room, I bought into town

2:15:52for a reason, and it was quality of

2:15:56life. I also live on a Fisher Street,

2:15:58which is not that far from your centers.

2:16:02Your drone program is going to

2:16:04drastically impact our quality of life

2:16:06on a day-to-day basis.

2:16:09Amazon last year

2:16:13earned over 700 billion billion dollars

2:16:16in revenue in 2025. You're one of the

2:16:19largest companies, about the largest

2:16:20company in the world.

2:16:22We have no control over what you do. And

2:16:25I keep hearing you refer back to the

2:16:27town and guidelines and codes and

2:16:30inspections.

2:16:32And unfortunately, it's just not true

2:16:34because the FAA is the one giving you

2:16:38the approval. The only thing a town has

2:16:40control over is the approval of your

2:16:42construction site. They're handcuffed by

2:16:44the FAA. We have no control over what

2:16:47you do on your building on your site. It

2:16:50it's it's a misnomer. Once the FAA

2:16:53grants you your license, which it will

2:16:55because it already has in other

2:16:56locations, you're flying your drones.

2:17:00Like most people, I bought for a reason.

2:17:03Quality of life, peace and quiet, not to

2:17:06have a drone fly over my property

2:17:08probably every 3 minutes.

2:17:11It's going to drop

2:17:13the value of our properties. I did not

2:17:16buy a house near an airport in the city.

2:17:18I didn't buy a house in Logan by Logan

2:17:21Airport. I bought in a small town that's

2:17:24quiet. Since Amazon has moved into town,

2:17:27it is no longer a quiet town. And and

2:17:30the gentleman talked about DB levels and

2:17:32everything else with the drones. Your

2:17:34electric vehicles are louder than your

2:17:36drones because you have plenty of them

2:17:37coming out of the Westro facility.

2:17:41And on top of that, um we are

2:17:43beekeepers. And I know there are a lot

2:17:45of beekeepers in Westboro, including the

2:17:46high school has beekeeping program.

2:17:50Last year, we lost anywhere from 50% to

2:17:5375% of hives, colonies in the United

2:17:56States. That's 1.6 million hives,

2:18:00which directly impacts how we live

2:18:03because they're pollinators to all our

2:18:04crops. And there are plenty of local

2:18:06farms in the surrounding towns that will

2:18:09be impacted by your drones. It's already

2:18:13been proven that the noise level and the

2:18:15DV rate that your drones put out attract

2:18:18bees. They make them more aggressive and

2:18:22they affect their day-to-day habitat and

2:18:24behaviors.

2:18:26And because the EPA and the FAA aren't

2:18:29on the same page, the information kept

2:18:32referring to but the FAA has done

2:18:33environmental impact studies isn't

2:18:35really true because they're not working

2:18:37hand in hand. There is no EPA report on

2:18:41drones and the effect on wildlife. It's

2:18:44only the FAA giving the report.

2:18:50and and you were doing a great job for

2:18:52Amazon. I have to give you a ton of

2:18:53credit because you got a lot of tough

2:18:55questions. I know why they hired you.

2:18:57You're doing great. But for the local

2:18:59residents in the surrounding towns who

2:19:01for the most part don't want drones

2:19:03flying around their neighborhoods,

2:19:05there's nothing we can do. And a few

2:19:07minutes ago, you said there's no

2:19:10organized collective body opposing

2:19:13Amazon.

2:19:15If there was, would it matter? Because

2:19:17the FAA is going to grant you permission

2:19:19to fly your drones anyway. If we

2:19:21collectively say we don't want you in

2:19:24our neighborhoods, in our towns, will

2:19:27you pull up and move your drones to a

2:19:30city instead of town?

2:19:32[applause]

2:19:37I know I asked lots of questions and a

2:19:39lot of comments. I appreciate your time,

2:19:41but I mean these are all valid reasons

2:19:43and everyone here has a stake in this

2:19:46and I guarantee you probably 99% of

2:19:49people showed up tonight are not in

2:19:50favor of your program and a lot of us

2:19:52were put off surp caught by surprise by

2:19:54this development and the research that

2:19:58I've done in the last I don't know

2:19:59however many days since I learned this

2:20:01was happening um the communities you've

2:20:03already established your drone programs

2:20:06in aren't in favor as much as you say

2:20:09that they are and your stats and your

2:20:11numbers of deliveries.

2:20:14>> I can hire any company to do a study

2:20:16>> company like Amazon operates at. We have

2:20:19a broad responsibility and we understand

2:20:23that and we take that very seriously

2:20:25through all of our business lines. We

2:20:27know we are a big company. We know we

2:20:29are doing a lot of different unique

2:20:32innovative business lines for our

2:20:35customers but we don't do that at the

2:20:38expense of communities.

2:20:41>> I I appreciate your feedback.

2:20:44>> Thank you. You've articulated it well.

2:20:46So thank you.

2:20:47>> And have a majority voteing

2:20:50Amazon delivery delivery service. Will

2:20:53you pull out of

2:20:56>> all the that

2:20:59>> a lot of folks who wouldn't want any

2:21:02driver pulling up in front of their

2:21:03house doing a commercial delivery in

2:21:05another modality,

2:21:07>> they don't control the cars on the road

2:21:09either. So, we have to go through the

2:21:10parameters that we're given.

2:21:15>> We're bound to the skies.

2:21:20>> It's been a long night.

2:21:23My first question is just a short one

2:21:27and I'm amazed that these two questions

2:21:29haven't been satisfied. Walked in with

2:21:32them. First one was why did the

2:21:35presentation start at 5 instead of 6 as

2:21:39it was posted.

2:21:40>> I never saw the presentation. I came

2:21:43before 6:00. the details said five doors

2:21:46open at 5:00

2:21:49presentation.

2:21:50>> I told you this

2:21:52>> a lot of folks here here's what

2:21:54happened. I'll answer that one right

2:21:55away,

2:21:56>> folks. We had I agree and we posted that

2:22:00the presentation would begin at 6:00.

2:22:03What happened? Other channels posted a

2:22:05discrepancy that said 5:00. Guess what?

2:22:08At 4:30, this room was packed. At 5:00,

2:22:12we had to open the doors and get another

2:22:16room added on to what we thought was

2:22:18going to be a full room over here. At

2:22:21that point, the crowd had gotten

2:22:24extremely restless like, "Buddy, when

2:22:26are you going to do the thing?" I made

2:22:28the judgment call to do the thing. I am

2:22:31happy. Honestly, not not joking. I will

2:22:35give you the presentation. Anybody who

2:22:37missed it, if you want to stay, if you

2:22:40want to schedule it another time, I am

2:22:42happy to give you the full spiel.

2:22:45>> But hold on. We're still

2:22:47>> schedule another meeting.

2:22:48>> We're still on here. TBD um when

2:22:50[snorts] and where we have another

2:22:52meeting like this.

2:22:54>> Um well, you can catch um this

2:22:56presentation

2:22:58on Westboro TV. Yeah, the planning board

2:23:01also

2:23:02>> same board meeting on August 15th

2:23:05>> 18

2:23:06>> and the plan oh 18 sorry and the

2:23:08planning board on September 15th

2:23:11>> correct

2:23:11>> these the same exact presentation

2:23:15secondly I I see this as a question of

2:23:19trust

2:23:22>> our trust has been broken

2:23:24we've been broken we can't trust FAA

2:23:28said, "We can't trust just Jeff Jeff

2:23:31Bezos.

2:23:33>> We can't." Unfortunately, I look at you.

2:23:36I can't trust you.

2:23:38>> And it breaks my heart.

2:23:40>> Everybody loves Rich.

2:23:41>> And the same for you. It breaks my

2:23:43heart. But this has happened to us.

2:23:46That's wonderful. So,

2:23:49we can carry on. There are ways to do

2:23:52it.

2:23:54And I know I'll carry on.

2:23:58The real question is, what are you

2:24:00bringing to Westboro?

2:24:02What are you bringing to our community?

2:24:05What to enhance or at least maintain our

2:24:09lifestyle

2:24:12of our clear skies that we purchased our

2:24:15homes for, our safe schools where we

2:24:19don't have to worry about a drone

2:24:21deciding to land there. Or even when

2:24:24your kid, four years old, goes out to

2:24:26play in the playground. The sky is not

2:24:29filled with drones, distracting them

2:24:32from real play.

2:24:36It breaks my heart. What will you bring

2:24:39to Westboro

2:24:41to enhance our lives or to pay back to

2:24:45us what you're taking?

2:24:49>> Okay. Um,

2:24:52fair comments. Appreciate you making

2:24:54them. Um, I recognize it's really

2:24:58difficult for a lot of you to take this

2:25:00much time out of your day to sit very

2:25:03patiently while while I may forget to

2:25:06call on you or I miss your hand and

2:25:08you're getting upset. This takes a lot.

2:25:10I I appreciate what you're doing. But

2:25:13I'm just saying that I'm going to answer

2:25:14your question directly. But I I it just

2:25:16hit me in the moment that you took your

2:25:19whole night to be here and waited very

2:25:21patiently over there to state your

2:25:23feedback and I appreciate you. So, thank

2:25:25you.

2:25:27On the point of community impact and

2:25:30what we do in the community,

2:25:33we've created thousands

2:25:36thousands of jobs right here in

2:25:38Westboro. thousands

2:25:41>> minimum wage

2:25:42>> when not minimum wage.

2:25:45Not minimum wage at all. More than two

2:25:47times minimum wage with benefits on day

2:25:51one where we train our employees to

2:25:54become nurses and pay their college

2:25:57education

2:25:58prepaid without ask to leave the company

2:26:02and go do something else. We train them

2:26:04to upskill themselves through the drone

2:26:06program. We've created those thousands

2:26:08of jobs. We've contributed to the

2:26:11community in lots of different ways and

2:26:13it doesn't mean that we're done. I hear

2:26:15you. You're looking for look there. If

2:26:19there's an impact on me, how do you make

2:26:21up for that? We care very deeply about

2:26:24that. We have a community giving program

2:26:27that is a deep part of all the work that

2:26:29we do beyond just creating the jobs and

2:26:32improving the local economy, which is

2:26:34extremely important. By the way, when we

2:26:37open a new facility, that has real

2:26:39impacts. And just south of that facility

2:26:42that we're operating our our same day

2:26:44delivery services out of, we have the

2:26:48first inind

2:26:50Amazon robotics facility where a lot of

2:26:54our most common innovations inside all

2:26:56of our warehouses around the globe are

2:26:59coming out of that building. That

2:27:00requires a lot of technically advanced

2:27:03humans, students who end up studying

2:27:06there and working there. We are

2:27:09bettering the lives of many, many, many

2:27:11people in the community. I hear you. You

2:27:13don't like the drums and I'm taking that

2:27:15feedback and I'm going to work with the

2:27:17team that is always doing that work now

2:27:21on community impacts and ask them what

2:27:24are we doing in Westboro? What are we

2:27:28going to do in this particular community

2:27:33if and when we move forward with the

2:27:34drone delivery program which we aim to

2:27:38what are we doing in this community and

2:27:41we'll take stock in that

2:27:44and we hope it's enough. We really do.

2:27:46and the other communities that are

2:27:48impacted by it. Is North impacted by it

2:27:52and you haven't even talked to us.

2:27:55It just it boggles mind.

2:27:57>> I appreciate it. I' I've heard from a

2:27:59lot of people tonight that said we

2:28:00didn't know about it. This is a

2:28:02challenge for me that I wish I could

2:28:04solve immediately because I'm I'm

2:28:06hearing it elsewhere too. I'm just being

2:28:08completely honest with you.

2:28:11We have a local community that is

2:28:13charged with giving us the site plan

2:28:15approval. Of course, we have to spend

2:28:17our time and due diligence there, making

2:28:19sure we understand the process. We go

2:28:22above and beyond that to make sure that

2:28:23we're reaching out to airspace users,

2:28:26Rich and his team. We are having

2:28:28meetings with other townships. If we

2:28:30missed you, I'm sorry for that, but work

2:28:32on that. The timing is important, too.

2:28:34Everybody wants to hear about it first.

2:28:36There's no way for us to do that. So we

2:28:40are constantly evolving our mechanisms

2:28:42just like we're constantly innovating

2:28:44for our customers. So we're not we're

2:28:46not done and I see room for improvement.

2:28:48So thank you for bringing it to my

2:28:50attention.

2:28:51>> Ultimately unlimited resources

2:28:55and influence

2:28:58at the world level

2:29:01our country

2:29:04I won't go into details.

2:29:06>> Thank you. And I'm saying that

2:29:09we don't want this.

2:29:12>> Heard you loud and clear. Come up here.

2:29:15>> Yeah.

2:29:16>> Can we do one quick question?

2:29:18>> I I got to go to her first. We skipped

2:29:20this whole side of the room for a long

2:29:22time. So, I'm I'm going to go to here

2:29:24and then I'll get you. I promise.

2:29:29You first.

2:29:29>> Hi.

2:29:31>> Thanks.

2:29:32>> Hello. My name is Martha. I live in

2:29:34Westboro here in town and I have two

2:29:37questions for you. My first question is

2:29:40and thank you for being here. I know

2:29:42this isn't always an easy environment.

2:29:44Um what is the road map that you guys

2:29:47have for increased radius and heavier

2:29:49payloads and your next iteration of

2:29:51drone including I know you were able to

2:29:54reduce the decibel level by 50% from the

2:29:56ne the last generation into this one. So

2:29:58as you go forward, as your drones

2:30:00progress, I'm assuming that you have a

2:30:03road map attached to that and progress

2:30:05is already being made in the next

2:30:06iteration of drone for what payload it

2:30:09could carry and what radios it could

2:30:11have. So I'd like to know the specifics

2:30:13on that. My second question is also

2:30:16detailed off of that, which is if you do

2:30:19get a drone that can say travel 15 miles

2:30:22in a round trip, which would be awesome

2:30:24for you guys, right? What is the

2:30:26process, if any, that the town would

2:30:29know of, of the improved expansion plan

2:30:32of that drone delivery system? So, would

2:30:35there be a new FAA analysis? Would there

2:30:38be a new town for planning? If you need

2:30:40to improve the pad site, right, from six

2:30:43drones to 100 drones, does that involve

2:30:46a se separate select for planning

2:30:48process? What is the process? Thank you.

2:30:50>> Yeah, great questions. And as a land use

2:30:54planner by training, I I worked for

2:30:57cities my entire career. So I I I am the

2:31:00guy that used to sit behind at the desk

2:31:03and answer the phone about whether I

2:31:04need a fence permit or how do I get this

2:31:07site plan approved. I would help the

2:31:09customer determine that. So I I was on

2:31:11that side of the business for a very

2:31:12long time. That's important to me. And I

2:31:15say that because what the future of this

2:31:18program is, I don't really know tonight.

2:31:21What I know now is we're trying to fly

2:31:23that drone and that one's a lot better

2:31:26than our last one and it's a lot quieter

2:31:28than our last one. And I know what it

2:31:30takes to fly that drone on a particular

2:31:32site. And with the number of drones

2:31:34we're planning here, I know exactly what

2:31:36I need to do at that Westboroough

2:31:38facility to stay within the standards of

2:31:41the community. Now, if we were to design

2:31:45a different drone in the future, I would

2:31:48be shocked if we didn't, right? that

2:31:50that's we never stop innovating.

2:31:54>> So, does the next next iteration allow

2:31:57us to achieve different radius? I don't

2:32:00know. We're going to have to go through

2:32:02the FAA for that. Would it require major

2:32:05amendments to the site plan? I don't

2:32:08know. I don't know how big those circles

2:32:10would need to be or if the trailers

2:32:11would need to change to something else

2:32:13to accommodate a vehicle that hasn't

2:32:15been designed yet. So I just don't know

2:32:17the answer specifically. But if it is

2:32:20enlarged, what is the process for that?

2:32:23That process exists. I'm asking what it

2:32:25is.

2:32:26>> It it depends, right? If if we have to

2:32:29make changes on the ground, then we're

2:32:32going to have to come back to town of

2:32:34Westboro and ask for a site plan

2:32:36amendment for the drone in particular.

2:32:39Let's say we make a drone. First of all,

2:32:43of all the feedback that we've received

2:32:45from not just this community, but many

2:32:47communities to build a larger, louder

2:32:51drone

2:32:52would be completely opposite of what

2:32:54we're trying to achieve here.

2:32:56>> So, I'll just answer that very directly,

2:32:58but Rich, do you have a comment on

2:32:59>> Yeah, any change with the service area

2:33:01where we're we're serving, we would have

2:33:03to go through a completely new FAA

2:33:05approval process. what you'll get.

2:33:09>> Pardon me.

2:33:13>> There's no way the FAA is going to turn

2:33:15down.

2:33:18>> I I guess I'll say this.

2:33:19>> It's not going to happen. If if we if we

2:33:22expanded the service area from from my

2:33:24perspective, not Turk's perspective, but

2:33:27if we were flying outside that service

2:33:29area, then my team would have to go out

2:33:32and talk with all the facilities in that

2:33:34area and all the airspace users in that

2:33:36area. So guys, we we're just we're

2:33:38speculating here. So I I don't want to

2:33:41spend more time doing that because we

2:33:43just don't know what the future holds

2:33:45for this or any any other program. Let's

2:33:48come up to the

2:33:51Thank you. Um, my name's Donna. I live

2:33:53in Westboro. Um, I just wanted to circle

2:33:56back to the environmental impacts.

2:33:58Partly because you keep mentioning

2:34:01about, oh, we haven't hit any geese. I

2:34:04just want to stress that just because

2:34:06you haven't hit any large birds does not

2:34:09mean that all of our natural world is

2:34:13not being impacted. Small birds could be

2:34:16being ground up in those drones and you

2:34:17might not even know it. But more to the

2:34:19point, it's like nesting and migratory

2:34:21behavior and all kinds of impacts that

2:34:24could be happening from the noise,

2:34:26right? Um, and then related to that, my

2:34:31real question is, um, I want to just

2:34:34understand better how the environmental

2:34:36impact approval is. You said you got it

2:34:39from the FAA, which is not the same as

2:34:41the EPA. Um, and it sounds like it's

2:34:44something that happens in real time as

2:34:46opposed to FAA opposed, you know, uh,

2:34:50approved drone flights three years ago

2:34:52or something. It's per case, right? So,

2:34:55it's being done right now.

2:34:57>> Yeah. Yeah. the so the initial part 135

2:35:01carrier certificate that we were issued

2:35:04by FAA for that particular drone model

2:35:07>> also included a review based on the

2:35:10environmental protection act and so now

2:35:13we're in the process and Rich do you

2:35:15want to comment on where we are now as

2:35:17part of the review

2:35:18>> yeah so we have to do a separate deeper

2:35:20analysis for every site we go to so it's

2:35:24it there there was stuff that happened

2:35:27needed to happened with the

2:35:28certification of the drone, but whenever

2:35:30we go into a new area, we have to do a

2:35:32separate viva approval.

2:35:35>> And that's underway.

2:35:36>> Thank you. That's

2:35:37>> underway.

2:35:38>> Thank you. I appreciate understanding

2:35:40the timing of that for reasons. Um, and

2:35:44then just one last comment. you keep

2:35:47mentioning about there's a demand for

2:35:49faster delivery and I understand that

2:35:53but there's a saying just because you

2:35:56can do something doesn't mean that you

2:35:59should and that's kind of where we're

2:36:01at.

2:36:03[applause]

2:36:05>> Thank you for that comment, Rich. No, I

2:36:09promised. Yep. I promised over there.

2:36:11Yep.

2:36:12>> Purple uh overshirt.

2:36:16Hi, I'm Judith Tia from Westboro. Hi.

2:36:19>> And I'm going to start because I'm like

2:36:21very shaky here. Um, my first comment is

2:36:25this is not very ADA

2:36:28accessible. Um, I am have been here

2:36:32since 5:00. Other than raising my arms

2:36:35with both shoulders, I am not supposed

2:36:37to do. There was no way to ask a

2:36:39question. I can make suggestions such as

2:36:43having standing mics.

2:36:45have cards that people can pass forward

2:36:48etc. But for now, my question is very

2:36:52simple and I've wanted to ask it since

2:36:5515.

2:36:56It's my understanding that there is a

2:36:58way for community members and consumers

2:37:02and I don't mean the customer help line

2:37:04to respond to these presentations

2:37:08to respond to what is being proposed.

2:37:13I don't know if anyone's ever tried to

2:37:15use Amazon um customer service, but it's

2:37:18very difficult to get beyond a bot. But

2:37:20I believe there's an email and a phone

2:37:22number and I haven't seen it anywhere

2:37:25and I don't know if anyone else has, but

2:37:27I've been to every one of the

2:37:28presentations that the boards present

2:37:31the presentations to the boards and now

2:37:33this one.

2:37:35And if you if you have it and you're

2:37:37going to give it to me, would someone

2:37:40please

2:37:41take the information down because I

2:37:43simply cannot do that right now.

2:37:46>> Okay. So,

2:37:48two things. I'm looking for that phone

2:37:51number.

2:37:53Um, two things.

2:37:55Thank you for coming and I am really

2:37:58sorry. Obviously, I missed you several

2:38:01times throughout the

2:38:02>> very much.

2:38:05But

2:38:06>> oh, and Mr. raised arms and I apologize

2:38:08that you don't feel like this was

2:38:10excessive. Yeah, that's a problem.

2:38:11>> The point is I could come up and say to

2:38:14you I need to speak as I did to this

2:38:16lovely gentleman that everybody loves

2:38:18>> or everybody loves

2:38:21>> or I can be incredibly physically

2:38:22uncomfortable.

2:38:24>> Yeah.

2:38:24>> And so I missed you too. But anyway,

2:38:27phone number.

2:38:28>> Okay. So yeah, thank you. And that is a

2:38:31piece of feedback that we will take

2:38:33immediately

2:38:35>> is having standing mics next time we

2:38:38reserve a room and we think it's going

2:38:40to be full but maybe not this full.

2:38:43Um,

2:38:45hold on.

2:38:59So we do have customer service. Um,

2:39:02>> no, for this

2:39:04>> for this.

2:39:04>> Well, it's it's not going to be for this

2:39:06in particular,

2:39:07>> but I I was

2:39:08>> we don't have we don't have a a drone

2:39:10specific customer feedback.

2:39:12>> Okay. So, you're telling me

2:39:13>> we have Amazon customer feedback. And

2:39:15so,

2:39:16>> everyone I've heard,

2:39:17>> hold on. I'm going to answer.

2:39:18>> Let me tell you, everyone has said

2:39:20they're bringing what we've said back to

2:39:22their team.

2:39:24>> Yeah.

2:39:24>> As consumers and residents, we should be

2:39:27able to express

2:39:30our thoughts and feelings and whatever

2:39:33questions to Amazon directly. I mean

2:39:38that's only fair. Pardon?

2:39:40>> You're doing it right now.

2:39:40>> No, I'm not. I'm doing I'm telling you

2:39:43just like I told two other men and I'm

2:39:45I'm saying

2:39:47there has to be a way that we can

2:39:49whether it's organized or not make

2:39:52contact with Amazon.

2:39:53>> If if you go to amazon.com

2:39:56and you click on the customer service

2:40:00and it'll give you about 12 boxes.

2:40:04>> I I've been there.

2:40:05>> Okay. So, from there, click on other

2:40:10issue.

2:40:12From there, you will see a phone number

2:40:15and you might see something specifically

2:40:18related to drones. I had asked one of my

2:40:20representatives about that earlier

2:40:22today. I can't find that message, but if

2:40:24you click that other issue button, I

2:40:27don't have the Wi-Fi. I was going to try

2:40:28to pull it up.

2:40:30>> Does anybody help?

2:40:32>> Click on that and you should see an

2:40:35option to click

2:40:37>> on drone comments. Has somebody done it?

2:40:43>> Oh, there you go.

2:40:44>> And it says

2:40:46customer support.

2:40:49>> Yes, I get I understand that. So, go

2:40:51ahead. Go ahead and call that number.

2:40:55>> Okay.

2:40:56>> And then go to

2:40:58drone delivery.

2:40:59>> There you go.

2:41:00>> Yeah.

2:41:02>> And that's in Google.

2:41:06>> Is that Is that

2:41:08>> Well, it's for anybody who wishes to

2:41:10>> Did you I'm sorry. Did you just Google

2:41:12it? Because I've been googling it.

2:41:14>> Oh, well that's information I got. I

2:41:17don't know if you'll get anybody to talk

2:41:18to.

2:41:22>> The drum deliveries. I think that's

2:41:24where you threaten.

2:41:26>> We're I've been told that we can't on

2:41:29that line that we cannot they cannot

2:41:33talk to us about drone deliveries until

2:41:36the drone program is approved and

2:41:39established in our community.

2:41:50and express

2:41:52however.

2:41:53>> Yeah. So, right now those individuals

2:41:56are the planning board for the site plan

2:41:58component of the town of Westboro

2:42:02>> and and the FAA

2:42:04for approving the airspace. That's

2:42:07reflecting your response.

2:42:08>> No, I'm saying those are

2:42:10>> those are the decision makers for this

2:42:12proposal.

2:42:13>> Who's your team lead?

2:42:15>> Questions of

2:42:19>> I I implore you to call customer

2:42:21service.

2:42:21>> Who's your direct supervisor? Who's your

2:42:23team lead?

2:42:25>> Obviously, I wouldn't share that

2:42:26information.

2:42:28>> Why not?

2:42:29>> Let's go to the next question. Who's

2:42:30next? Rich. [clears throat]

2:42:36You wouldn't give me your supervisor's

2:42:37name any more than I would give you.

2:42:39>> Sure, I would if you had a problem.

2:42:42>> I'd absolutely give you my supervisor's

2:42:45name.

2:42:49>> Rich, do we have anybody else with a

2:42:52question?

2:42:53>> You're on mic duty.

2:42:58>> Sorry.

2:43:02Hi, I'm Jennifer. Thank you very much.

2:43:06>> So, I just have a question to trying to

2:43:08understand the timeline a little bit. I

2:43:11think others kind of mentioned like this

2:43:13rush through. Most of us didn't know

2:43:16until maybe like days ago yesterday, you

2:43:20know, I think I I don't know like a week

2:43:22or two ago. Um, so I did a lot of

2:43:26research since then and trying to figure

2:43:28out like why is this happening? Like

2:43:30that's my background is research and so

2:43:32I'm trying to understand. So um what I'm

2:43:36seeing and what I've learned and I might

2:43:39have some of these names and write it

2:43:40all down but um this program where

2:43:44Jeff's dream of having drone delivery

2:43:47was first open I think it was on like a

2:43:50um 60 minutes or something. said in 2013

2:43:54that he wanted to have this happen.

2:43:56>> Yeah.

2:43:56>> For like 15 years nothing really

2:43:59happened and then like in 2023 like it

2:44:02started to pick up but it was only in a

2:44:04couple communities. Then 2025 happened

2:44:09and the FAA changed the sorry FAA

2:44:13changed the regulations so that um the

2:44:16line of sight um you didn't

2:44:19>> be on visual line of sight.

2:44:20>> So you didn't Yeah. You could have

2:44:21drones. Correct.

2:44:22>> Beyond the line of sight. So I'm trying

2:44:24to understand. So that enabled Amazon

2:44:27now to spread to 500 communities across

2:44:30the United States. So that I think is

2:44:32why you're now able to pick up at the

2:44:34rate that you were picking up. Is that

2:44:36correct?

2:44:37>> Um partially, but no. So a a couple of

2:44:42things.

2:44:42>> Without that you would not have been

2:44:44able to

2:44:45>> That's not true.

2:44:46>> That's not true.

2:44:46>> No, that's not true. So let and I want

2:44:49to be mindful of time. We are beyond 8

2:44:53o'clock and so I'm going to end the

2:44:56formal Q&A port. We'll do one more after

2:44:59Jen's question, but then if you want to

2:45:01stick around, I'm happy to stick around.

2:45:04Uh but we're going to have to clear the

2:45:06room and and discontinue this formal

2:45:08arrangement at that point. So that

2:45:12people need to disingenuous.

2:45:14>> It's not disingenuous. We rented the

2:45:16room until 8:00 p.m. It was advertised

2:45:18from 5 to 8.

2:45:21>> I just told you

2:45:24>> I just

2:45:26sir,

2:45:28>> sir, I just told you I would stick

2:45:29around until after the meeting and I've

2:45:32heard from you several times

2:45:34>> and so I'm going to continue to answer

2:45:35your questions, but we're going to close

2:45:37this formal session after one more

2:45:39question from Jen. So, you're going to

2:45:42have to respect that whether you like it

2:45:44or not. Jen,

2:45:46>> the timeline question is an interesting

2:45:48one. Yeah, we spent over a decade. Are

2:45:51are you interested in the response or

2:45:53not?

2:45:54>> Okay. We spent more than a decade

2:45:57planning, designing, developing just

2:46:00because one human being says this is my

2:46:02vision for the future. There's a lot

2:46:04that needed to take place to design a

2:46:07drone capable of making deliveries.

2:46:10There's a reason most companies have not

2:46:13been doing it because the technology was

2:46:16not there to allow us to do it safely.

2:46:19>> So we spent the last decade

2:46:23designing a vehicle that would allow us

2:46:26to do that. And once we had designed and

2:46:28developed it and manufactured it, which

2:46:30we do at our headquarters in Seattle,

2:46:33then began the testing phase. And so we

2:46:35spent rigorous amount of time testing at

2:46:40a site in Pendleton, Oregon, where we

2:46:42weren't doing real deliveries. We were

2:46:44flying the drone for the FAA back and

2:46:47forth and back and forth showing them

2:46:50how this program would work. And only

2:46:52then did we receive the approval from

2:46:55the FAA to test that system in a couple

2:46:59of cities. And during that system, we

2:47:02had to have human beings standing on top

2:47:05of buildings, standing on top of water

2:47:07towers, standing on top of cherrypicking

2:47:10cranes to make sure that we always had

2:47:13our eyes on every drum that was flying.

2:47:17That was a temporary period through the

2:47:19FAA. Now,

2:47:22>> now we have Yeah, we have cleared that

2:47:24path. In 2023,

2:47:26keep me honest, 23. We've received

2:47:29beyond visual line of sight. That means

2:47:3125. I looked it up. that that means

2:47:33we're no longer required

2:47:35>> to have those on top of the water.

2:47:37>> So it changes 2025. It I have two

2:47:40sources. One is the FAA site itself, the

2:47:43government website, and then there's

2:47:44another article that says,

2:47:45>> but that's generally we were

2:47:49>> that's fine, but the law went through in

2:47:512025. I don't know.

2:47:52>> So because of because of

2:47:54>> that was what allowed you to go through.

2:47:56So my question my real question though

2:47:58is what there's a few bills that are on

2:48:02that have been introduced by different

2:48:05senators. So my question is like you're

2:48:07rushing right now

2:48:12but also

2:48:15there's a zoning drone

2:48:19introduced by

2:48:22>> so I'm just concerned that is that why

2:48:25you're trying to this through that.

2:48:28>> Okay, I'm not pushing anything. So,

2:48:30here's what we do.

2:48:32>> We We started the program in 2013. We've

2:48:35worked with every town where we're

2:48:37looking to operate to make sure we

2:48:40understand the approval process. We went

2:48:41to select board. We went to planning

2:48:43board. We're here tonight. We're going

2:48:44back to planning board. That's not

2:48:46pushing something.

2:48:46>> It is. It is because you're going just

2:48:48to the the planning board and you're

2:48:51>> well we're not going to get to alignment

2:48:53and I'm not able to answer your

2:48:54questions before another one comes. So

2:48:56I'm going to move on to the the last

2:48:58question

2:49:00>> and then we'll close out the formal part

2:49:02and I will stick around and talk to

2:49:04anybody who wants

2:49:05>> sir.

2:49:09>> Thank you. I'm I'm Carlos Garcia. I'm a

2:49:12member of the Shbury select board. One

2:49:14of my colleagues spoke earlier today. I

2:49:17recognize that you may not have an

2:49:18obligation to meet with the other

2:49:20communities that will be impacted by

2:49:22this, but I think community members and

2:49:24my colleagues would appreciate an

2:49:26opportunity for you to come before us in

2:49:28a public setting to answer questions

2:49:30from us so that we can learn more about

2:49:32your program and also for community

2:49:34members. Clearly, there's a lot of

2:49:35questions here. A lot of people already

2:49:37left, but there are more questions that

2:49:38have not been answered. And so as a

2:49:40local elected official, I heard you say

2:49:42that you don't have an obligation that's

2:49:44not satisfactory. So hope that you would

2:49:46change your mind and come for us and the

2:49:48other communities that will be impacted

2:49:50by your program.

2:49:52>> Appreciate that feedback. Um just

2:49:55another reminder, we we don't stop just

2:49:58at the town of Westboro. I know I'm

2:50:00hearing a lot of that. Just last week,

2:50:02we did an entire it was virtual, mind

2:50:05you, because you'd only be in so many

2:50:07places at one time, but we met with

2:50:10several town managers from within this

2:50:13delivery service area. And then

2:50:15immediately after that, several of the

2:50:18state legislators in that service area

2:50:22that was not a public area was present.

2:50:26your town manager was present

2:50:29>> and so we appreciated that that that

2:50:31gave another venue for us to collect

2:50:33feedback beyond just the host community.

2:50:37>> So that is it. I appreciate again you

2:50:40all coming out tonight. I know you're

2:50:42not satisfied. You need more questions

2:50:44answered. I'm going to stick around, but

2:50:46we have to clear the room and quit this

2:50:50the the formal part of this. Thank you.