Utility Billing Disconnects
At a glance
Based on auto-generated captions; names and numbers may be misheard.
- What: return to normal utility disconnects and late fees; staff report on results.
- Where it stands: about 30 accounts remain disconnected of 329 originally cut; about 150 payment plans cover roughly $3.5 million of about $5 million outstanding.
- Next: council may revisit the disconnect threshold (now $1,000 and over 90 days; was $500).
Discussion time
About 5 minutes across 1 meeting (from transcript timestamps; approximate).
| Meeting | Minutes |
|---|---|
| 2026-10-13 - Town Council Meeting | 5 |
Log
- 2026-10-13 - Town Council Meeting — Manager's report with disconnect and payment plan figures; questions on businesses and warnings given.
- 2026-09-22 - Town Council Meeting — Accounts facing disconnection down from about 1,000 to 211; disconnections begin the next day, with extended hours and a hardship assistance partnership.
- 2026-09-10 - Town Council Meeting — Manager: disconnections resume the week of September 21 (cycle one) and October 5 (cycle two); letters, calls, extra staff and extended hours; call waits about 13-15 minutes (from Whisper transcript).
- 2026-08-18 - Town Council Work Session - About 4,000 accounts (about $4.7 million) past due and about 500 payment plans; first disconnections expected around the end of September; staff proposed a $1,000 threshold, longer plans through year end and a shorter path to disconnection (from auto-captions).
- 2026-08-11 - Town Council Meeting - Manager: about $4.3 million past due plus $1.2 million under 506 payment plans (39 voided); temporary $1,000 cutoff threshold with 191 customers above it; first cutoffs at least four to six weeks out (from auto-captions).
From the video (October 27, 2026)
329 disconnections in the first combined cycle; the latest cycle had 32 disconnects and 21 reconnects, a net of 11; over 1,000 payment plans, totaling over $3 million, are active. See 2026-10-27 - Town Council Meeting.