Utility Customer Service Policy Update
At a glance
- What: staff are rewriting the 1995 utility customer service policy, plus assistance program and billing changes.
- Where it stands: council gave informal feedback on payment plans, an extreme weather disconnection rule, back-billing and refund limits, solar billing periods, landlord accounts and budget billing; a formal policy manual is to come to council.
(From auto-captions; names and numbers may be misheard.)
Log
- 2026-08-18 - Town Council Work Session - Staff presented proposals; council asked for temperature data for a heat threshold and expressed skepticism about requiring landlords to hold accounts at problem addresses. (from auto-captions)