2026-09-23 - Government Efficiency & Customer Services

02:25>> ALAL AND GOOD AFTERNOON.

02:28IT'S 1:03 P.M. SEPTEMBER 23RD,

02:312026.

02:31I CALL THE GOVERNMENT EFFICIENCY

02:33& CUSTOMER SERVICE MEETING TO

02:33ORDER.

02:34I'D LIKE TO WELCOME

02:36COUNCILMEMBERS CORDERO,

02:38NISHIMOTO AND KIA'AINA.

02:41COMMITTEE VICE CHIRR WEYER IS

02:46EXKUSSED FOR THE TIME BEING.

02:48PURSUANT TO SECTION 92-3.7,

02:49HAWAI'I REVISED STATUTES, THIS

02:50MEETING WILL BE CONDUCTED AS

02:50A REMOTE MEETING BY INTERACTIVE

02:51CONFERENCE TECHNOLOGY, WITH THE

02:51FOLLOWING PROCEDURES IN

02:52EFFECT FOR THE MEETING.

02:52MEMBERS OF THE PUBLIC WILL BE

02:53ALLOWED TO PROVIDE ORAL

02:54TESTIMONY.

02:56IN PERSON IN COUNCIL CHAMBER OR

02:57REMOTELY BY VIDEOCONFERENCING OR

03:03AS BOTH ENGLISH AND HAWAIIAN ARE

03:04OFFICIAL LANGUAGES OF THE STATE

03:05OF HAWAI'I, PURSUANT TO ARTICLE

03:0615, SECTION 4 OF THE HAWAI'I

03:06STATE CONSTITUTION IN SECTION

03:071-13 OF THE HAWAI'I REVISED

03:08STATUTES, MEMBERS OF THE PUBLIC

03:10MAY TESTIFY IN EITHER LANGUAGE.

03:12FOR ORAL TESTIMONIES OFFERED IN

03:13OLELO HAWAI'I, ADDITIONAL TIME

03:15MAY BE NECESSARY WILL BE ALLOWED

03:17FOR THE TESTIFIER TO PROVIDE AN

03:17ENGLISH TRANSLATION OF THEIR

03:19TESTIMONY.

03:26EACH SPEAKER SHALL NOT HAVE

03:30ALL PERSONS WHO REGULAR TERRED

03:33TO TESTIFY WILL BE CALLED FIRST.

03:37PERSONS WHO HAVE NOT REGISTERED

03:40WILL BE GIVEN AN OPPORTUNITY TO

03:43TESTIFY AFTER REGISTERED

03:44TESTIFIERS.

03:50>> WHEN YOUR NAME IS CALLED,

03:52PLEASE MONITOR YOUR SCREEN AND

03:57ACTIVE

03:58ACTIVATE YOUR

03:59WHEN PROMPTED.

04:00LISTEN TO THE PROPERTY AND

04:02UNMUTE AND PRESS STAR 6.

04:06UTILIZE THE ZOOM RAISE HAND

04:08BUTTON TO INDICATE YOUR STIR TO

04:11SPEAK.

04:13PLEASE PRESS STAR 9 TO INDICATE

04:15YOUR DESIRE TO SPEAK.

04:16VIDEOCONFERENCE FROM A QUIET

04:18LOCATION IF POSSIBLE.

04:19IF YOU'RE WATCHING ON OLELO,

04:22PLEASE MUTE WHEN CALLED TO

04:23TESTIFY.

04:23WHEN THE TIMER REACHES ZERO,

04:27PLEASE CONCLUDE PROMPTLY.

04:32I'LL CALL FOR OBJECTION OR

04:34RESERVATIONS AND IF THERE ARE

04:35ANY, I'LL CALL FOR ROLL CALL

04:39VOTE.

04:42WRITTEN TESTIMONIES, INCLUDING

04:43THE TESTIFIER'S ADDRESS, E-MAIL

04:43ADDRESS AND PHONE NUMBER WILL BE

04:44AVAILABLE.

04:44AS A COURTESY, PLEASE TURN OFF

04:45ALL CELL PHONES.

04:46AGENDA ITEM ONE, WHICH IS THE

04:48ONLY ITEM ONLY THE AGENDA.

04:53SYSTEMIC UPDATE BY THE

04:53DEPARTMENT OF PLANNING AND

04:54PERMITTING ON THE HNL BUILD

04:54PERMITTING PLATFORM.

04:56JOINING US WE HAVE DAWN, THE

04:58DIRECTOR OF THE DEPARTMENT OF

04:59PLANNING AND PERMITTING TO GIVEN

05:01A BRIEF PRESENTATION.

05:02SHE'S GINNED -- JOINED BY SOME

05:07OF HER STAFF.

05:09IT'S AVAILABLE ONLINE AS

05:13COMMUNICATION

05:13>> GOOD AFTERNOON.

05:14THANK YOU FOR THIS OPPORTUNITY

05:16TO PROVIDE THIS UPDATE.

05:19A LITTLE OVER A YEAR AGO, DPP

05:22UNDERTOOK ONE OF THE MOST

05:23SIGNIFICANT OPERATIONAL CHANGES

05:24IN THE DEPARTMENT'S HISTORY.

05:26WE REPLACED TECHNOLOGY THAT HAD

05:28BEEN IN PLACE FOR ROUGHLY THREE

05:31DECADES WHILE CONTINUING TO

05:33PROCESS PERMITS EVERY DAY.

05:35THE TRANSITION WAS DIFFICULT.

05:36WE HEARD THE CRITICISM BUT

05:38RATHER THAN RETREAT, WE

05:41LISTENED, ADAPTED AND MOVED

05:43FORWARD DELIBERATELY.

05:45WITH INTENTION, INCLUSION AND A

05:46COMMITMENT TO MAKING THE SYSTEM

05:48WORK.

05:49BUT TODAY ISN'T ARE PRESENTATION

05:51ABOUT THE LAUNCH OF HNL BUILD.

05:53IT'S ABOUT WHAT HAPPENED AFTER

05:55THE LAUNCH AND WHAT WE BUILT

05:57SINCE THEN.

06:00BECAUSE HNL BUILDING WAS NEVER

06:03INTENDED TO BE THE FINISH LINE.

06:06IT WAS THE FOUNDATION FOR

06:08BUILDING HOW DPP DOES BUSINESS.

06:14THIS WAS THE ENVIRONMENT A YEAR

06:17AGO.

06:17THERE WAS FRUSTRATION FROM

06:20APPLICANTS, INDUSTRY OUR OWN

06:21STAFF AND COUNCIL.

06:22THERE WERE QUESTIONS ABOUT

06:23WHETHER THE SIM SYSTEM WOULD WO.

06:27I'M SHOWING YOU THIS BECAUSE I

06:28THINK IT'S IMPORTANT TO

06:30ACKNOWLEDGE WHERE WE STARTS.

06:32YOU CAN'T CLEARLY MEASURE

06:34PROGRESS WITHOUT REMEMBERING THE

06:36STARTING POINT.

06:36AT THAT POINT WE HAD A CHOICE.

06:39RETREAT OR WORK THROUGH THE

06:41PROBLEMS AND MOVE FORWARD.

06:44WE MOVED FORWARD.

06:47ONE YEAR LATER, WE'RE IN A VERY

06:49DIFFERENT PLACE.

06:50THE SYSTEM HAS STABILIZED.

06:53PERFORMANCE AND RELIABILITY HAVE

06:55IMPROVED.

06:56AND EMPLOYEES AND CUSTOMERS HAVE

06:58ADAPTED TO AN ENTIRELY NEW WAY

07:00OF DOING BUSINESS.

07:01THAT DOES NOT MEAN PERMITTING IS

07:03WHERE WE WANT IT TO BE.

07:05WHAT IT MEANS IS WE'RE NO LONGER

07:07SPENDING OUR ENERGY ASKING

07:09WHETHER THE PLATFORM WILL WORK.

07:10WE CAN NOW USE THE PLAT PLATFORO

07:14ADDRESS THE HARDER QUESTION.

07:15HOW DO WE MAKE PERMITTING WORK

07:20BETTER?

07:20WE'VE NOW MOVED FROM

07:23IMPLEMENTATION INTO MANAGEMENT.

07:25THAT'S AN IMPORTANT MILESTONE.

07:28HNL BUILD IS A FUNCTIONALLY --

07:31FULLY FUNCTIONING PRODUCTION

07:32SYSTEM.

07:33WE NOW HAVE STRUCTURED SUPPORT

07:35FOR ROUTINE ISSUES, MORE

07:38COMPLICATED TECHNICAL ISSUES AND

07:41ONGOING ENHANCEMENTS.

07:42AND THAT'S THE REALITY OF MODERN

07:44TECHNOLOGY.

07:45YOU DON'T BUY A SYSTEM, INSTALL

07:47IT AND WORK AWAY FOR ANOTHER 30

07:52YEARS.

07:53MODERNIZATION IS AN ONGOING

08:00RESPONSIBILITY.

08:00WE WENT FROM 3500 USERS TO MORE

08:05THAN 11,000 TODAY.

08:07A 222% INCREASE IN ONE YEAR.

08:09DESPITE A CHALLENGING BEGINNING,

08:10THE COMMUNITY HAS MADE THE

08:12TRANSITION WITH US.

08:14AND THE SYSTEM THEY USE TODAY IS

08:17NOT THE SAME SYSTEM WE LAUNCH.

08:20WE CONTINUED MIGRATING LEGACY

08:23DATA, CONTINUING APPLICATIONS,

08:25IMPROVING USABILITY, MAKING

08:29RECORD HISTORY MORE VISIBLE AND

08:33UPDATING TEM TEMPLATES.

08:36WE CONTINUED IMPROVING IT WHILE

08:39OPERATING IT.

08:40AND HNL BUILD ISN'T JUST

08:42BUILDING PERMITS.

08:44WE'VE BEEN CORRECTING AND

08:45IMPROVING WORK FLOWS ACROSS

08:48BUILDINGS, SITE DEVELOPMENT,

08:53ZONING, LICENSES AND OTHER

08:56FUNCTIONS.

08:56AND THAT'S IMPORTANT BECAUSE

08:58MODERNIZATION ISN'T SIMPLY

08:59TAKING AN OLD PAPER PROCESS AND

09:01PUTTING IT ONLINE.

09:02IT'S AN OPPORTUNITY TO RETHINK

09:08THE PROCESS ITSELF.

09:10I WANT TO EMPHASIZE NONE OF THIS

09:12HAPPENED BECAUSE OF SOFTWARE

09:14ALONE.

09:15OUR STAFF RESPONDED TO MORE THAN

09:1715,000 E-MAILS AND 5300 PHONE

09:22CALLS.

09:23WE CONDUCTED TRAINING, OVER A

09:27HUNDRED USER TESTERS, GUIDES AND

09:29VIDEOS.

09:31THOSE AREN'T TOMORROW

09:32CERTIFICATES.

09:33THESE ARE PEOPLE HELPING PEOPLE

09:35THROUGH A MAJOR ORGANIZATIONAL

09:37CHANGE.

09:37OUR EMPLOYEES SERVE A LOT OF

09:39CREDIT FOR GETTING US FROM WHERE

09:41WE ARE A YEAR AGO TO WHERE WE

09:44ARE TODAY.

09:45AND WHILE ALL THIS WAS

09:46HAPPENING, THE WORKLOAD DIDN'T

09:50STOP.

09:50BUILDING PERMIT APPLICATIONS

09:53SUBMITTED INCREASED

09:55APPROXIMATELY 34% FROM 7,744

09:59BEFORE HNL BUILD TO 10,386

10:03FOLLOWING LAUNCH.

10:04SO WHILE WE WERE REBUILDING WORK

10:07FLOWS AND STABILIZING A NEW

10:09SYSTEM, MORE WORK WAS COMING

10:11THROUGH THE FRONT DOOR.

10:13THIS IS A COMPARISON PRIOR TO

10:16HNL BUILD LAUNCH TO THE YEAR

10:18FOLLOWING LAUNCH MONTH BY MONTH.

10:20AND AUGUST IS BECAUSE IT WAS

10:23AUGUST FOURTH TO AUGUST FOURTH

10:24SO THAT'S WHY IT LOOKS A LOT

10:28SMALLER.

10:28PERMITS ISSUED ALSO INCREASED

10:32FROM 6,525 -- I'M SORRY, 6,525

10:41TO 87.

10:42ABOUT 5.5% OF THE THOSE

10:43PERCENTAGES RESPECT THE SAME,

10:45AND THAT LEAD TO THE MORE

10:46IMPORTANT QUESTION WE'RE NOW

10:47ABLE TO ASK.

10:48WHAT HAPPENS NO A PERMIT BETWEEN

10:52APPLICATION AND ISSUENESS? ISSU?

10:57THAT'S WHERE DATA BECOMES

11:01USEFUL.

11:02HNL BUILD HAS RECEIVED MORE THAN

11:0620,000 APPLICATIONS ACROSS

11:08MULTIPLE APPLICATION TYPES.

11:10THIS ISN'T A PILOT ANYMORE.

11:12THIS IS DPP'S OPERATING

11:14ENVIRONMENT.

11:15THIS SHOWS THE VARIOUS PERMITS

11:17THAT WE HAVE, FROM BUILDING

11:21QUICK TRENCHING, SIGN,

11:22SUBDECISION AND SOME

11:24DISCRETIONARY PERMITS.

11:27NOW WE'RE GETTING TO SOMETHING I

11:29THINK IS VERY IMPORTANT.

11:31HISTORICALLY WE TENDED TO TALK

11:33ABOUT PERMIT TIME AS ONE NUMBER.

11:36IT TOOK 218 DAYS OR IT TOOK 469

11:39DAYS.

11:39BUT THAT DOESN'T TELLS WHERE THE

11:41TIME ACTUALLY OCCURRED.

11:45SO WITH HNL BUILD, WE'RE

11:47STARTING TO BREAK THOSE NUMBERS

11:49APART.

11:49FOR RESIDENTIAL PERMITS ISSUED

11:53IN 2026, THE AVERAGE TIME AND

11:56REVIEW WAS 191 DAYS.

11:58OF THAT APPROXIMATELY 70 DAYS

12:00WERE WITH REVIEWING

12:02JURISDICTIONS SUCH AS HTIONZ

12:04OTHER AGENCIES AND 121 WERE WITH

12:06THE APPLICANT.

12:08COMMERCE SHOWS A DIFFERENT

12:10PATTERN.

12:11229 DAYS IN REVIEW.

12:14APPROXIMATELY 122 DAYS WITH

12:16JURISDICTIONS, AND 107 DAYS WITH

12:18APPLICANTS.

12:19THIS IS IMPORTANT BECAUSE WE'RE

12:23SERIOUS ABOUT REDUCING PERMIT

12:24TIME.

12:25WE HAVE TO UNDERSTAND WHO HAS

12:27THE PERMIT, WHY THEY HAVE IT AND

12:30WHAT IS CODING THE DELAY.

12:32WHAT'S THE VIESBILITY WE WANT

12:34HNL TO GIVE US.

12:36AT THE BOTTOM YOU'LL SEE TOTAL

12:38APPLICATION TO ISSUANCE TIME.

12:41218 DAYS RESIDENTIAL AND 469

12:45COMMERCIAL.

12:45THERE'S AN IMPORTANT

12:48QUALIFICATIONS ON THESE NUMBERS.

12:49THESE ARE PERMITS ISSUED IN

12:522026.

12:52NOT NECESSARILY PERMITS THAT

12:55WERE APPLIED FOR IN 2026.

13:00COMMERCIAL NUMBER INCLUDE OLDER

13:01PERMITS THAT BEGAN UNDER OUR

13:04LEGACY PAPER PROCESS AND IS ONLY

13:06NOW REACHING COMPLEASE.

13:09SOME PERMITS HAVE BEEN OPENED

13:10FOR YEARS.

13:11AS FAR BACK AS 1999.

13:15THAT 469 DAY AVERAGE SHOULD NOT

13:18BE INTERPRETED AS SAYING A NEW

13:21COMMERCIAL APPLICATION INTERRING

13:23HNL BUILD TODAY TAKES 469 DAYS.

13:26IN FACT, CLEANING THOSE OLDER

13:29PERMITS OUT OF SYSTEM CAN

13:31TEMPORARILY MAKE THE AVERAGE

13:32WORSE BECAUSE WHEN AN OLD PERMIT

13:34FINALLY GETS ISSUEED, ALL THOSE

13:38YEARS SUDDENLY ENTERS THE

13:39CALCULATION.

13:40THAT'S EVIDENCE OF WHY WE NEED

13:42BETTER COHORT-BASED PERFORMANCE

13:46MEASURES GOING FORWARD.

13:48THIS SLIDE GOES ONE LEVEL

13:50DEEPER.

13:50ON THE LEFT ARE THE AVERAGE

13:53TIMES FOR AN INDIVIDUAL REVIEW

13:55PSYCH THE BY VARIOUS AGENCIES.

13:58RESIDENTIAL PLAN REVIEW AVERAGE

14:00BEING NINE DAYS.

14:02COMMERCIAL PLAN REVIEW ABOUT

14:04EIGHT DAYS.

14:05ZONING NINE, TRAFFIC SIX,

14:07WASTEWATER ABOUT THREE.

14:08THERE ARE SOME AREAS WE CLEARLY

14:10NEED TO IMPROVE -- ELECTRICAL,

14:12FOR EXAMPLE, IS SIGNIFICANTLY

14:15HIGHER.

14:16BUT THE BROADER POINT IS THIS, A

14:18PERMIT THAT TAKES HUNDREDS OF

14:20DAYS ISN'T NECESSARILY SITTING

14:22ON ONE REVIEWERS' DESK FOR

14:24HUNDREDS OF DAYS.

14:26RESIDENTIAL PERMITS AVERAGE 3.3

14:29REVIEW CYCLES.

14:31COMMERCIAL PERMITS AVERAGE 3.7.

14:34EACH TIME PLANS MOVE THROUGH

14:36REVIEW, BACK TO THE APPLICANT

14:37FOR CORRECTIONS AND BACK TO

14:40REVIEW AGAIN, TIME ACCUMULATES.

14:42THAT'S WHY WE'RE INCREASINGLY

14:44FOCUSED ON REDUCING THE NUMBER

14:47OF CYCLES.

14:48NOT JUST MAKING EACH INDIVIDUAL

14:51REVIEW FASTER, AND THAT LEAD TO

14:53AI, WHICH WE'LL LOOK AT IN A

14:56BIT.

14:56HERE'S ANOTHER ILLUSTRATION OF

14:58WHY WE HAVE TO BE CAREFUL WITH

15:00AVERAGES.

15:02RESIDENTIAL SHOWS SIGNIFICANT

15:03IMPROVEMENT IN QUARTER ONE OF

15:052026.

15:06COMMERCIAL APPEARS TO MOVE IN

15:07THE OPPOSITE DIRECTION.

15:09AGAIN, THIS IS BASED ON WHEN

15:11PERMITS WERE COMPLETEED, NOT

15:13NECESSARILY WHEN THEY ENTERED

15:14THE SYSTEM.

15:15OUR COMMERCIAL INVENTORY STILL

15:18CONTAINS A SIGNIFICANT NUMBER OF

15:20OLDER PROJECTS INCLUDING LEGACY

15:24PAPER APPLICATIONS.

15:25ONE PROJECT ORIGINALLY DATING

15:28BACK TO 2017 HAD NINE ASSOCIATED

15:31PERMITS THAT HAD EACH BEEN MORE

15:35THAN 3200 DAYS.

15:36WHEN THOSE PER PEERS FINALLY

15:38MOVED THROUGH THE SYSTEM, THOSE

15:403200 PLUS DAYS GET COUNTED IN

15:42THE CURRENT YEAR'S AVERAGE.

15:48IRONICALLY, CLOSING VERY OLD

15:51PERMITS CAN MAKE TODAY'S

15:52STATISTICS LOOK WORSE.

15:54OUR NEXT GENERATION OF RECORDING

15:57NEEDS TO DISTINGUISH BETWEEN

15:58LEGACY PERMITS AND PERMITS

16:00ACTUALLY ENTERING THROUGH HNL

16:03BUILD.

16:04YOUR WANT COUNCIL AND OUT.

16:06TO LOOK AT DATA ACCURATELY

16:09MEASURING CURRENT PERFORMANCE.

16:1159 THE SAME

16:14AND THE SAME ISSUE SHOWS UP WHEN

16:16WE TALK ABOUT THE SO-CALLED

16:19BACKLOG THAT WE'VE BEEN TALKING

16:21ABOUT FOR YEARS.

16:22THE HEADLINE NUMBER IS 9,252

16:27PERMITS.

16:28I'VE PREVIOUSLY SHOWN THIS

16:29NUMBER OR SOMETHING CLOSE TO IT

16:30IN OTHER PRESENTATIONS.

16:32NOW WE CAN DIE SENT IT AND LOOK

16:37UNDERNEATH IT.

16:38MORE THAN 4300 ARE ACTIVE.

16:42MORE THAN 2,000 ARE IN ISSUANCE.

16:45THAT'S ON THE FAR RIGHT.

16:49ABOUT 2,450 HAVE BEEN IDLE IN

16:51REVIEW FOR MORE THAN A YEAR.

16:54ANOTHER 420 HAVE NO ELECTRONIC

16:57REVIEW RECORD.

16:58THEIR LEGACY PERMITS OR PERMITS

17:00THAT NEVER GOT STARTED.

17:02OUR JOB ISN'T SIMPLY TO SAY WE

17:05HAVE 9,252 PERMITS.

17:07OUR JOB IS TO IDENTIFY WHAT'S

17:10ACTIVE, WHAT'S DORM MANT, WHAT'S

17:13WAITING ON DPP, WHAT'S WAITING

17:18ON LEGACY, AND WHAT CAN CLOSE.

17:20THAT'S HOUR WE CAN TURN A

17:22BACKLOG NUMBER INTO A STRATEGY.

17:25ONE OF THE THINGS THE DATA TELLS

17:27US VERY CLEARLY IS REVIEW CYCLES

17:29MATTER.

17:30THAT'S EXACTLY WHAT CIV CHECK IS

17:34DESIGNED TO CHECK.

17:36BETTER QUALITY PLANS, MORE

17:38COMPLETE PLANS EQUALS VIEWER

17:42CORRECTIONS, CYCLES AND SPEED.

17:46WE NOW HAVE MORE THAN 160

17:50REGISTERED USERS OF CIV CHECK.

17:53TODAY WE'RE USING CIV CHECK FOR

17:55RESIDENTIAL PROJECTS AND

17:56COMMERCIAL IS THE NEXT MAJOR

17:58OPPORTUNITY.

17:59BUT THE IMPORTANT QUESTION ISN'T

18:01HOW MANY PEOPLE SIGNED UP, DOES

18:03IT ACTUALLY WORK?

18:08OUR EARLY RESULTS SAY YES.

18:11REVIEW CYCLES ARE DOWN 58%.

18:14CORRECTIONS DOWN 67%.

18:16REVIEW TIME DOWN 55%.

18:18WE'RE SEEING AN AVERAGE OF 40.5

18:21REVIEW DAYS SAVED.

18:22THIS REMAINS AN EARLY SAMPLE 19

18:27CIV CHECK PERMITS COMPARED TO 17

18:30PROJECTS.

18:31WE'RE CONTINUING MEASURING AND

18:34VALIDATING IT.

18:35LOOK AT WHAT THE DATA IS TELLING

18:37US.

18:38IF WE CAN IMPROVE THE QUALITY OF

18:40THE POLICE BEFORE IT ENTERS THE

18:42GOVERNMENT REVIEW, WE CAN

18:44ELIMINATE ENTIRE CYCLE OF

18:47CORRECTION.

18:47THAT'S MUCH MOSH MUCH MORE POWEN

18:52ASKING EVERY REVIEWER TO WORK A

18:54LITTLE FASTER.

18:55THAT WORK HAS RECEIVED NATIONAL

18:58RECOGNITION THROUGH THE 2026

19:00PUBLIC SEC TER AI 50.

19:04REWARD ISN'T HOW WE'LL JUDGE

19:06SUCCESS.

19:07WE'LL JUDGE SUCCESS WHETHER

19:08SOMEONE GETS A PERMIT FASTER AND

19:11WITH FEW YOU ARE UNNECESSARY

19:16CORRECTIONS.

19:17AND 2-GSZ CIV CHECK IS ONE COMPT

19:21OF A LARGE STRATEGY.

19:22WE'RE BUILDING ONE INTEGRATED

19:26PERMITTING ECO SOME.

19:28CONNECTED WITH PLAN REVIEW, GIS,

19:32PAYMENTS, DOCUMENT PROCESSING,

19:35INSPECTIONS, BUSINESS

19:36INTELLIGENCE AND OTHER TOOLS.

19:39THE OBJECTIVE ISN'T TOO

19:41ACCUMULATE TECHNOLOGY.

19:42THE OBJECTIVE IS TO MAKE

19:44INFORMATION MOVE THROUGH

19:46GOVERNMENT INSTEAD OF MAKING

19:48PEOPLE MOVE THROUGH GOVERNMENT.

19:51THE BLUE BOXES REPRESENT OUR

19:54OPERATION.

19:55GREEN IS WHAT'S IMPLEMENTED AND

19:57PINK IS WHAT COMPLETES THE

20:00SYSTEM.

20:00I WOULD LIKE TO ADD THAT YOU'LL

20:02BE HARD-PRESSED TO FIND A

20:04JURISDICTION WITH A FULLY

20:06IMPLEMENTED MODERNIZED SYSTEM OR

20:07ONE AS CLOSE TO HONOLULU.

20:10WE ARE ON THE LEADING EDGE.

20:16WE'VE INVESTED APPROXIMATELY

20:19$7.5 MILLION TO GET HERE, AND

20:21IMPORTANTLY, MUCH OF THAT

20:22INVESTMENT INCLUDING HNL BUILD

20:27INPLEMMATION, EPLANS, CIV CHECKS

20:32WERE SUPPORTED BY FEDERAL

20:34RECOVERY FUNDS.

20:36IT BUILT THE FOUNDATION WE'RE

20:38NOW USING.

20:39WE WERE ALSO ASKED TO IDENTIFY

20:42WHAT'S AHEAD.

20:44THESE ARE PLANNING ESTIMATES

20:47UNDER REVIEW, NOT A FUNDING

20:50REQUEST TODAY.

20:51ORANGE REPRESENTS EACHED CORE

20:54OPERATING COST TO SUSTAINED

20:56SYSTEMS WE'VE ALREADY

20:59IMPLEMENTED.

20:59BLUE IS WHAT WE'RE EVALUATING.

21:02IMPORTANT POINT IS MODERNIZATION

21:05ISN'T A ONE-TIME CAPITAL

21:08PURCHASE.

21:09IF WE'RE GOING TO RELY ON THIS,

21:12WE HAVE TO RESPONSIBLY PLAN FOR

21:16MAINTAINING THEM.

21:17AND THAT NATURALLY RAISES THE

21:20QUESTION OF SUSTAINABLE FUNDING.

21:22WE'RE BEGINNING TO DEVELOPING A

21:24FRAMEWORK FOR REVIEWING FEES.

21:28NO FEE CHANGES ARE BEING

21:29PROPOSED TODAY.

21:31INCREASING FEES WE'RE LOOKING AT

21:35TRANSPARENT METHODOLOGY.

21:37ADJUSTING OLDEN-BASED FEES FOR

21:41INFLATION, LEGITIMATE TECHNOLOGY

21:42COST AND ACCOUNTING FOR CHANGES

21:43IN THE COST OF DELIVERING THE

21:46SERVICE.

21:47IF WE RECOMMEND CHANGES COUNCIL

21:50AND THE PUBLIC SHOULD UNDERSTAND

21:51WHY THE NUMBER IS WHAT IT IS.

21:56AT THE SAME TIME, WE'RE LOOSE --

22:00LOOKING OUTSIDE THE CITY FOR

22:02FUNDING.

22:03A COUPLE WEEKS AGO WE WERE

22:06AWARDED A $850,000 HUD GRAND.

22:11$7,100,000 IN CITY MATCHING7100Y

22:24MATCHING FUNDS.

22:29THIS THE IS WHERE WE ARE ONE

22:31YEAR LATER.

22:32THE FOUNDATION IS BUILD,

22:35TRANSFORMATION IS UNDERWAY.

22:37WE'VE MODERNIZED.

22:42WORK FLOW OPTIMIATION.

22:48BACKLOG CLEANUP AND PERFORMANCE

22:50MEASUREMENT.

22:50CONTINUING THROUGH INTEGRATION,

22:53EXPANDED AI CAPABILITIES AND

22:56BETTER CUSTOMER SERVICE.

22:58WE'RE NOT SAYING THE WORK IS

23:00FINISH.

23:01WE HAVE FOUNDATION, TOOLS, DATA

23:03TO ATTACK THESE PROBLEMS

23:06DIFFERENTLY, AND THAT'S WHAT THE

23:07NEXT PHASE IS ABOUT.

23:11A YEAR AGO, THIS WAS A VERY

23:12DIFFERENT BUS.

23:14IT ASPIRED AS IF WE WERE

23:17STRUGGLING TO GET UP THE HILL.

23:19TODAY WE'RE MOVING.

23:20WE STILL HAVE A LONG ROAD AHEAD.

23:23THERE ARE PERMITTING TIMES TOO

23:25LONG, WORK FLOWS NEED

23:27IMPROVEMENT, LEGACY PERMITS WE

23:29NEED TO CLEAN UP AND THINGS

23:31WE'LL LEARN AS WE GO.

23:33WE'RE NOT GOING BACKWARD OR OFF

23:34A CLIFF.

23:35OUR STAFF GOT US THROUGH A

23:39DIFFICULT TRANSITION.

23:40OUR CUSTOMERS ADAPTED WITH US,

23:41AND NOW WE'RE BEGINNING TO USE

23:43TECHNOLOGY AND DATA AND NOT

23:45SIMPLY TO DIGITIZE GOVERNMENT OR

23:48MAKE GOVERNMENT WORK BETTER.

23:51DPP BETTER HNL

23:53ISN'T THE GOAL.

23:55CIV CHECK ISN'T THE GOAL.

23:58GOAL IS WHAT WORKS BETTER FOR

24:00THE PEOPLE OF HONOLULU, FASTER,

24:03TRANSPARENT AND ACCOUNTABLE.

24:05THAT'S WHERE THIS BUS IS HEADED.

24:08THANK YOU.

24:10>>Councilmember Dos

24:10SANTOS-TAM: THANK YOU.

24:11MEMBERS, QUESTIONS?

24:13COUNCILMEMBER CORDERO.

24:13>>Councilmember Cordero: THANK

24:14YOU.

24:14HI.

24:14THANK YOU VERY MUCH FOR THE

24:16PRESENTATION.

24:16I APPRECIATE IT.

24:18I HAVE A QUESTION ON THE

24:19MANAGEMENT PHASE.

24:21WHERE IN THE MANAGEMENT PHASE

24:24TIERS RECOGNIZES OR DUPLICATIVE

24:29REQUEST AND WHERE DOES THAT GET,

24:32I GUESS, TAKING CARE OF?

24:35>>Testifier: SO UNDER THE

24:37MANAGE SERVICES, I THINK WHAT --

24:43DO HAVE CENTRALIZED WITHIN OUR

24:46DEALT.

24:46OUR TECHNOLOGY TEAM IS ABLE TO

24:48FILTER THROUGH THAT AND MAKE

24:49SURE WE DON'T HAVE A DUPLICATION

24:52OF SERVICES.

24:53IF THAT'S WHAT --

24:54>>Councilmember Cordero: YES.

24:55ARE THERE OTHER PART DURING THIS

24:59MANAGEMENT PHASE THAT

25:01APPLICATIONS MAY GET LOST BY

25:05CHANCE.

25:06>>Testifier: POTENTIALLY,

25:08APPLICATIONS CAN GET LOST, BUT I

25:09THINK THAT IF THEY DO GET LOST,

25:12WE WOULD HOPE THE APPLICANT

25:14WOULD LET US NOW AND WE CAN

25:15FIGURE OUT WHERE IT IS AND GET

25:17IT BACK INTO THE SYSTEM.

25:19>>Councilmember Cordero:

25:19SOMETIMES IT TAKES A WHILE TO

25:23CHECK BACK ON APPLICATIONS.

25:25HOW MANY OF THE ACTUAL

25:28APPLICATIONS NEED ACTUAL

25:29CORRECTIONS?

25:30A LOT OF TIMES, THE CORRECTIONS

25:33THEN ARE PULLED IN ON THE

25:36APPLICANTS TO MAKE.

25:37AND THAT'S WHAT HOLDS UP THE

25:40PROCESS.

25:40HOW MANY OF THOSE APPLICATIONS

25:43ARE NEEDED?

25:44DO WE HAVE PERCENTAGE?

25:46>>Testifier: SO WE DON'T HAVE

25:48PERCENTAGE TODAY, BUT THE

25:49AVERAGE FOR RESIDENTIAL IS 3.3

25:52REVIEW CYCLES.

25:53CORRECTION TO BE MADE ON FIRST

25:55AND SECOND AND THIRD.

25:58POTENTIALLY THERE ARE SOME

25:59APPLICATIONS THAT ON THE FIRST

26:02TRY, THEY GET THROUGH AND

26:03THEY'RE DONE, WHICH IS WHAT

26:06WE'RE AIMING FOR.

26:08WE CAN LOOK AT MORE OF OUR DATA

26:11TO SEE HOW MANY GO THROUGH ONE

26:14TIME, VERSUS IF THERE'S MULTIPLE

26:17REVIEW CYCLES.S.

26:18>>Councilmember Cordero: I WAS

26:20LOOKING AT A BUILDING

26:22ASSOCIATION SURVEY.

26:23IT CAME YESTERDAY, I THINK.

26:25AND I SAW HOW MAYBE I THINK 60

26:33RESPONDENTS SAID THAT THEIR

26:34PLANS WERE APPROVED WITHOUT

26:36COMMENT.

26:36I WAS WONDERING, IS IT JUST MEAN

26:41THEY GOT IT THROUGH EASILY?

26:44>>Testifier: PROBABLY, YES.

26:45THAT'S THE GOAL.

26:46ONE TIME THROUGH AND YOU'RE

26:49DONE.

26:49SHOULD BE AS SHORT AS POSSIBLE.

26:51>>Councilmember Cordero:

26:52THAT'S GOOD.

26:53BUT ALSO IN THE SAME SURVEY, THE

27:00RESPONDENTS, ONLY 87, A LOT OF

27:02THEM SAID THAT IT STILLS FEELS

27:07ARBITRARY.

27:08COMMERCIAL AS WELL AS

27:09RESIDENTIAL STATED THAT IT'S 365

27:11DAYS AND LONGER, YEAH.

27:13IF THERE WERE NO CORRECTIONS

27:18NEEDED, WHAT'S THE ISSUE THERE?

27:20HAVE WE FOUND THAT OUT THROUGH

27:23THIS PROCESS?

27:24>>Testifier: IF YOU'RE TALKING

27:25ABOUT IF IT'S JUST ONE TIME

27:27THROUGH AND THEY'VE -- EVERY

27:31AGENCY SAID THERE'S NO

27:32CORRECTION TO BE MADE.

27:35THAT WOULD FOLLOW THE SLIDE WITH

27:40THE ONE CYCLE REVIEWS.

27:42>>Councilmember Cordero: OKAY.

27:44>>Testifier: A SNAPSHOT OF

27:46THAT WOULD SHOW THAT SOME OF OUR

27:49LONGEST TIMES, DEPENDING --

27:52>>Councilmember Cordero: PAGE

27:5313.

27:53>> THAT COLUMN ON THE LEFT, AND

27:57THIS MIXES BOTH RESIDENTIAL AND

27:59COMMERCE PROJECTS.

28:00BASED ON THE AGENCY REVIEWS THAT

28:02YOUR PROJECT WOULD NEED TO GO

28:05THROUGH, BASED ON THE SCOPE OF

28:07THE PROJECT, YOU WOULD THINK

28:08THAT THOSE ARE THE TIMES -- ALL

28:14TOGETHER AT THE SAME TIME.

28:16NOT IN SEQUENCE, THAT THEY WOULD

28:18HAVE TO GO THROUGH IN ORDER TO

28:21GET THE PERMIT.

28:23SO FOR RESIDENTIAL, IF YOU WANT

28:26THROUGH PRESCREEN, WHICH IS THE

28:28ONLY ONE BEFORE THE CODE REVIEW.

28:30AND A RETENSION PLANS EXAMINE

28:33AND MAYBE YOU HAD TO GO THROUGH

28:37BOARD OF WATER SUPPLY.

28:38I THINK THE MAXIMUM WOULD BE

28:43ABOUT 11, 12 PLUS 9.

28:47SO LESS THAN A MONTH SHOULD BE

28:49ABOUT RIGHT IF YOU HAVE A REALLY

28:53GOOD APPLICATION.

28:53>>Councilmember Cordero: THANK

28:54YOU VERY MUCH FOR THOSE ANSWERS

28:57AND CLARIFICATIONS.

28:58THANK YOU, CHAIR.

28:59>> COUNCILMEMBER KIA'AINA.

29:00>>Councilmember Kia'aina:

29:01THANK YOU.

29:02THANK YOU, DIRECTOR.

29:04I'M LOOKING AT THE PAGE WITH

29:06REGARD TO THE HUD GRANT.

29:10AND I'M PLEASED THAT YOU GUYS

29:13SOUGHT THAT.

29:16I'M ASSUMING THIS WAS

29:17DISCRETIONARY GRANT, CENT?

29:20MEANING WAS IT FORMULA.

29:22YOU HAD TO COM PEOPLE FOR IT?

29:24>> WE APPLIED FOR IT.

29:26IT WAS A PROCESS WITHIN THE

29:28SCOPE OF WHAT THEY'RE LOOKING

29:29FOR.

29:30WE TALKED ABOUT WHAT OUR

29:33METHODOLOGY WOULD BE.

29:34WITHIN THE APPLICATION THEY

29:36MENTIONED THROUGH USING CIV

29:37CHECK OR THESE OTHER AI, THEY

29:40WANT TO LOOK AT THE DATA.

29:43WE HEARD IT WAS COMPETITIVE

29:44BECAUSE WE KNOW THAT OTHER

29:48JURISDICTIONS APPLIED.

29:48AND BASE -- BECAUSE IT'S SO FAR

29:54ALONG, IT'S EASIER FOR HUD TO

29:55SAY THEY'RE HALFWAY THERE RATHER

29:56THAN STARTING FROM GROUND ZERO.

30:00IT WAS A REALLY GOOD OPPORTUNITY

30:01WE SAW, WE TOOK AD ADVANTAGE AND

30:05WE'RE HAPPY.

30:07>>Councilmember Kia'aina: THIS

30:09IS SOMETHING I'VE BEEN SAYING

30:10FOR ALL DEPARTMENTS.

30:13DESPITE THE RHETORIC YOU HEAR IN

30:15THE NEWS, THERE ARE HUNDREDS OF

30:17MILLIONS OF DOLLARS AVAILABLE

30:19FOR JURISDICTIONS ACROSS THE

30:21COUNTRY.

30:22AND I FEEL THAT WE'RE

30:24COMPETITIVE.

30:24CAN I ASK MOVING FORWARD, THAT I

30:29ENCOURAGE THAT YOU GUYS CONTINUE

30:31TO HOLD THE LINE AND TRY TO BE

30:33IN THE GAME WITH REGARD TO

30:35SECURING ANY ADDITIONAL FUNDING.

30:40AS YOU CONTINUE WHAT YOU NEED TO

30:43DO.

30:44WORK WITH THE DELEGATION BECAUSE

30:48THEY HAVE THE APPROPRIATIONS

30:49PROCESS, AND GIVEN THE FACT THAT

30:51YOU GUYS ARE VESTED, NOT JUST ON

30:56THE GROUND BUT WITH GRANT, THAT

30:58WOULD STRENGTHEN YOUR HAND.

31:00I WANT TO MAKE SURE YOU WORK

31:02WITH THE MANAGING DIRECTOR'S

31:04OFFICE AND HAWAI'I DELEGATION,

31:06DOING A GOOD JOB.

31:08MY SECOND QUESTION HAS TO DO

31:09WITH THE $240,000 THAT WAS

31:12SECURED IN THIS BUDGET.

31:14YOU AND I DISCUSSED IT.

31:16I WANT IT OUT FOR THE RECORD SO

31:18WE CAN REMIND EVERYBODY THAT

31:22$240,000 FOR A LOAN FORGIVENESS

31:24PROGRAM FOR 20 ENGINEERS AT DPP

31:28BECAUSE THAT'S WHERE YOUR NEED

31:30IS.

31:30TO DEAL WITH THE BACKLOG.

31:32HOW IS THAT GOING?

31:33I DO KNOW I'M GOING TO BE

31:35SETTING UP A MEETING WITH THE

31:38CASTLE FOUNDATION AND U.H.

31:40DEPARTMENT OF ENGINEERING OF THE

31:41CAN YOU PUT THE WILL WANTS AND

31:44STRUCTURE OF THE LOAN PROGRAM

31:45TOGETHER YET?

31:48>>Testifier: WE HAVE A DRAFT.

31:50SO WE WILL SHARE THAT WITH YOU.

31:53THAT'S VERY IMPORTANT, THE

31:56ELECTRICAL, HIGH ELECTRICAL

31:57REVIEW TIME IS BECAUSE WE NEED

32:00ELECTRICAL ENGINEERS.

32:01WE THINK THAT WILL HELP US.

32:02>>Councilmember Kia'aina: AND

32:03I'M CONFIDENT THAT IF WE WORK IN

32:07TANDEM WITH EXTERPAL PARTIES WHO

32:09CARE, WE COULD*BE COMPETITIVE.

32:13FOR MY COLLEAGUES TO LET YOU

32:16KNOW, CASTLE FOUNDATION HAS A

32:19$2 MILLION LOAN FUND FOR

32:21ENGINEERS.

32:22MOST EMPHASIS HAVE BEEN IN THE

32:23PRIVATE INDUSTRY BECAUSE WE'VE

32:26NEVER ASK.

32:26THEY'RE AWARE OF THE PROGRAM THE

32:28APPROXIMATE THEY HAVE DOLLARS TO

32:29LEP

32:32LEND OUT AND WE WANT TO COMPETE.

32:34I FEEL EACH EVEN IF WE'RE AT A

32:40DISADVANTAGE AT PAY, WE HAVE A

32:42LOT TO OFFER AND GO AFTER THEM.

32:44I THINK IN THE LONG RUN, THEY'RE

32:46GOING TO BE MORE VALUABLE THAN

32:48SOMEONE WHO DOESN'T HAVE THIS

32:51GOVERNMENT EXPERIENCE WHEN THEY

32:53GO TO THEIR FIRMS MAYBE IN THE

32:55LONG RUN.

32:56LOOK FORWARD TO WORKING WITH YOU

32:57AND THE PARTIES I JUST

33:00MENTIONED.

33:01THANK YOU.

33:01>>Testifier: THANK YOU.

33:03>> QUESTIONS?

33:04IF NOT I HAVE SEVERAL.

33:06STARTING WITH THE IDEA OF THE

33:09BACKLOG, IT'S APPLICATIONS

33:14APPLICATIONS OUT CREATES A

33:17BACKLOG.

33:17SLIDE 9 AND 10 INDICATES THE

33:20NUMBER OF APPLICATIONS SUBMITTED

33:22IS UP 34% FROM ABOUT 7,700 TO

33:27ABOUT 10,400.

33:28THE NUMBER OF BUILDING PERMITS

33:31ISSUED IS ONLY UP 5 PERCENT.

33:34THAT WOULD IMPLY THE BACKLOG IS

33:36GROWING.

33:37IS THERE A DIFFERENT WAY TO

33:39CHARACTERIZE THAT?

33:41>>Testifier: I THINK THAT THE

33:44NUMBER OF APPLICATIONS

33:46SUBMITTED, THAT'S POSITIVE.

33:50BEFORE THEY WOULD FOREGO

33:53APPLYING FOR A PERMIT.

33:54I DO THINK IT IS POSITIVE THAT

33:57WE'RE ISSUING ABOVE, BUT THAT'S

33:59ALSO DEALING WITH MORE

34:05APPLICATIONS.

34:05THE SYSTEM ITSELF WASN'T ABOUT

34:07FASTER PERMITTING.

34:08THAT'S AI THAT WILL SPEED IT UP.

34:15WE'RE A WORK IN PROGRESS, AND

34:17WITH THE CIV CHECK RESIDENTIAL,

34:20WE NEED MANDATORY AND COMMERCIAL

34:23COMING UP IN ABOUT A MONTH.

34:26THEN YOU'LL SEE THINGS SPEED UP

34:29MORE.

34:29>> WE'LL REVISIT THAT AT THAT

34:32TIME.

34:32SPEAKING OF CIV CHECK, IN 2026,

34:36DPP HAD AN IMPLEMENTATION PLAN.

34:41IN MARCH WE HAD A BRIEFING HIM.

34:44AT THAT TIME, IT WAS INDICATED

34:4725 CIV CHECK WOULD ROLL OUT IN

34:50SUMMER 2026.

34:50IT'S THE FALL.

34:52WHAT IS THE REVISED DATE FOR

34:55THAT TO GO LIVE AND WHAT CHANGED

34:59IT TO GOF GO FROM SUMMER TO FALR

35:06WINTER.

35:06>> WE ROLLED IT OUT IN DECEMBER

35:092025 SOON AN HNL BUILD.

35:13WE ANTICIPATED MORE PEOPLE

35:14TAKING ADVANTAGE OF IT.

35:15WE DIDN'T SEE THAT.

35:17WE DIDN'T SEE HIGH NUMBERS USING

35:19IT.

35:19FOR WHATEVER REASON, PEOPLE

35:21AREN'T NECESSARILY LOOKING TO

35:23TRY SOMETHING COMPLETELY NEW

35:24WHEN THEY'RE ALREADY BUSINESS

35:27WORKING ON APPLICATIONS OR

35:28DESIGNING THEIR PROJECTS.

35:30SO THAT'S WHAT LED US TO

35:34INCENTIVIZE THE RESIDENTIAL.

35:36HAVING A FAST LANE APPROXIMATE

35:40AND WE MADE THE CALL AND SAID

35:41WE'RE GOING TO GO MANDATORY ON

35:45SEPTEMBER 1.

35:47I THINK PART OF THAT, WE'RE

35:49TRYING TO FOCUS ON RESIDENTIAL,

35:51WHICH KIND OF PUSHES COMMERCIAL

35:53OUT A LITTLE MORE.

35:54WE WANT TO DO IT RIGHT.

35:56THAT WAS SOMETHING THAT WE

35:58DIDN'T ANTICIPATE.

35:59THAT PEOPLE WEREN'T GOING TO

36:01TAKE ADVANTAGE.

36:02THAT'S WHY THINGS GOT A LITTLE

36:04BIT PUSHED BACK.

36:06NOVEMBER 1ST IS OUR DATE TO ROLL

36:12OUT THE COMMERCE SIDE.

36:16>> ON SLIDE 17, IT TALKS ABOUT

36:20OVER 130 SUBMITTED APPLICATIONS

36:21USING CIV CHECK.

36:23AND SLIDE 18 TALKS ABOUT CIV

36:26CHECK PERFORMANCE BASED ON A

36:27SAMPLE OF 19 RESIDENTIAL

36:32PERMITS.

36:33HOW IS THIS SAMPLE DETERMINED?

36:36IS THIS REPRESENTATIVE OF WHAT'S

36:38GOING ON WITH THE PERMITS

36:40SUBMITTED?

36:40>>Testifier: WE DIDN'T HAVE A

36:42LOT COMING IN.

36:44WHICH WE WANTED SINCE WE ROLLED

36:47IT OUT.

36:47THE MORE APPLICATIONS COMING

36:49THROUGH, THE MORE WE CAN REFINE

36:51IT.

36:52MORE THAT STAFF WITH GET

36:54ADJUSTED TO IT.

36:55IT IS A SMALL SAMPLE SIZE, BUT

36:58WE'LL ADD TO THAT AND HAVE

37:01ROBUST DATA WITH THE MAPPED MANY

37:13CIV CHECK.

37:14>> IMMEDIATELY AFTER THE ROLL

37:16OUT AND AT OUR MARCH 2026

37:27MEETING -- HAS THAT BEEN

37:29COMPLETED AND SO POSSE STILL

37:32ALIVE?

37:33THE POSSE GRAVEYARD.

37:35WHAT'S GOING ON?

37:36>>Testifier: POSSE IS STILL

37:38ALIVE AND STAFF STILL GO BACK TO

37:41IT.

37:41IT'S GOOD OLD POSSE, RIGHT?

37:45YEAH, WE MOVED OVER THE DATA,

37:49THE LEGACY DATA.

37:52ONCE THE PERMIT IS CLOSED OUT,

37:55SIX MONTHS AFTER, IT SHOULD

37:58AUTOMATICALLY GO INTO ARCHIVE.

38:00WE HAVE ARCHIVE AND THEN ACTIVE

38:03SYSTEM.

38:05THERE ARE INSTANGSES INSTANCESEE

38:09STAFF CAN'T FIND INFORMATION.

38:12THAT IS WITH THE MAINTENANCE

38:14CONTRACT SUPPORT IS FOR.

38:16FIGURE OUT IF THERE ARE ISSUES

38:18AND CONTINUE TO REFINE IT.

38:20>> IS THERE A PLAN TO HAVE DATA

38:27INTEGRATION SO YOU STAFF DOESN'T

38:28HAVE TO PAUSE WHAT THEY'RE DOING

38:31IN HNL BUILD, LOG INTO POSSE,

38:34FIGURE IT OUT AND GO BACK.

38:36IS THERE A CROSSWALK OR WALKWAY

38:39BEING BUILT?

38:39>>Testifier: THAT'S ALREADY

38:41BUILT.

38:42SO THAT'S -- ALREADY FOR THE AR

38:47KIF LINKED TO HNL BUILD.

38:52IT'S REFINEMENT.

38:55AND THEN IN ADDITION TO THAT,

38:59SEPARATELY, WHERE IT SHOWS THE

39:01ENTIRE SYSTEM, WE --

39:04>> PAGE 20.

39:06>>Testifier: YEAH.

39:09FULL ECOSYSTEM.

39:11BELOW DOCUMENT PROCESSING

39:13ARCHIVING IS SOMETHING WE REALLY

39:15WANT TO MOVE FORWARD ON.

39:17WE'RE DOING SOME RESEARCH ON

39:19THAT, AND WHAT THAT IS, WE STILL

39:21HAVE A LOT EVER MICROFICHE PAPER

39:30DOCUMENTS, A LOT THROUGHOUT THE

39:31DEPARTMENT.

39:31IT'S IMPORTANT THAT WE HAVE THAT

39:34DIGITIZED, AND WITH TECHNOLOGY

39:36TODAY, WE CAN USE THE OCR

39:43CHARACTER RECOGNITION TO EASILY

39:48SCAN, LABEL AND PUT IT IN A

39:50LIBRARY OF SORTS.

39:52EVERYONE NEEDS RESEARCH ON THEIR

39:53PROPERTY BEFORE THEY APPLY FOR

39:55VARIOUS TYPES OF PERMITS.

39:57SO THAT'S THE NEXT STEP, AND I

39:59THINK IT'S REALLY HELP CUSTOMERS

40:05WITH THEIR ABILITY TO DO WHAT

40:07THEY NEED TO WITH THEIR

40:09PROPERTY.

40:09>>Chair Nishimoto: I WANT

40:11PROPERTY.

40:12>> CARASOFT, THEY'RE REQUIRED

40:17TO SUBMIT SEMI ANNUAL AND USER

40:20SATISFACTION REPORTS.

40:22ARE THERE ACTIONS THAT DPP HAVE

40:25TAKEN RESULT OF THESE?

40:28ARE THE END USER SATISFACTION,

40:32IS THAT GOING UP OR DOWN?

40:35WHAT ARE WE SEEING?

40:37>>Testifier: WE HAVEN'T TALKED

40:40ABOUT THE CARASOFT ANNUAL

40:42REPORT, BUT WE'LL TAKE A LOOK

40:44WHEN THOSE COME IN, AND WE CAN

40:46REPORT BACK.

40:47>> THEY'RE SEMI ANUAL REPORTS

40:52SO WE SHOULD HAVE AT LEAST ONE.

40:54>>Testifier: WE'LL CHECK ON

40:54THAT.

40:55>> THANK YOU.

40:58IN THE MARCH PRESENTATION HERE,

41:03DPP DESCRIBED HNL BUILD AS

41:05HAVING FUTURE CAPABILITIES TO

41:07INTEGRATE WITH OTHER AGENCIES.

41:08HAVE THERE BEEN ANY OTHER

41:11ACTIONS THAT ARE PLUGGED INTO

41:13HNL BUILD FOR THEIR PERMIT

41:17PROCESSES?

41:17BWS, OTHER AGENCIES HAVE TO DEAL

41:19WITH THESE.

41:20>>Testifier: I THINK HFD AND

41:22BOARD OR WATER SUPPLY AND SOME

41:24STATE AGENCIES THEY'RE KIND OF

41:26INTEGRATE THE FOR THEIR PART OF

41:28THE REVIEW, WHETHER IT'S

41:29BUILDING PERMIT OR OTHER.

41:32YEAH, THAT'S ANOTHER GREAT THING

41:34ABOUT HNL BUILD.

41:35WE CAN ADD THEM OR HAVE

41:39APPLICATIONS THAT ARES

41:41CONSISTENT WITH DPP HNL BUILD.

41:44>> ARE THERE IMMEDIATE PLANS

41:46FOR FURTHER INTEG GRACES?

41:48>>Testifier: WITH OTHER

41:50AGENCIES WE'RE GOING DOWN OUR

41:52LIST AND WE'RE REACHING OUT AND

41:53WE NEED TO CONTINUE THAT

41:56DIALOGUE.

41:57THERE'S OFTEN SOME PUSHBACK.

42:00LIKE WE DON'T WANT TO CHANGE HOW

42:02WE'RE DOING THINGS.

42:04WE KEEP AT IT, AND LET THEM KNOW

42:06THERE'S SO MUCH MORE BENEFIT TO

42:09COMING ONBOARD AND USING THE

42:12SYSTEM.

42:12>> ONE LAST QUESTION AND I'LL

42:16TURN IT BACK TO THE MEMBERS.

42:18ONE OF MY BELIEFS ABOUT THE

42:21PERMIT BACKLOG IS THERE ARE

42:23DIFFERENT PERMIT TYPES, AND EVEN

42:26SMALL ONES, IF WE CAN TAKE THEM

42:28OUT OF QUEUE AND DEAL WITH THEM

42:31OTHER WAY THAT'S QUICKER.

42:34ONE IS OUR SIGN PERMITS.

42:36I TALKED WITH A BAR AND STROP

42:39OWNER -- RESTAURANT OWNER THAT

42:43STRUGGLED WITH LONGER THAN HE

42:44SHOULD HAVE.

42:45IN OUR MARCH PRESENTATION, YOU

42:48MENTIONED CHANGE REQUIREMENTS

42:49AND STREAMLINING THE PROCESS.

42:53HAVE WE STARTED DOING THIS WITH

42:56OTHER PERMITS, AND WITH REGARD

42:58TO SIGN PERMITS HOW ARE WE DOING

43:02ON STREAMLINING THAT?

43:03>>Testifier: SIGN PERMITS

43:06WE'RE SEEING IF IT COULD BE AN

43:09INSTANT PERMIT.

43:10DOESN'T SEEM TO BE THE CASE

43:11BECAUSE THERE ARE LAYERS THERE.

43:13WE ARE WORKING WITH CIV CHECK TO

43:17EXPAND THE SCOPE TO USE AI FOR

43:23SIGN PERMITS.

43:25SEE HOW ELSE WE CAN FIX

43:29PROCESSES OR TAKE OUT THINGS

43:32THAT ARE EXCESSIVE.

43:34I THINK THE DATA THAT HNL BUILD

43:37IS ABLE TO PROVIDE US WILL HELP

43:39US BE BETTER AT FOCUSING IN ON

43:42WHERE WE CAN MAKE CHANGES.

43:45WHERE WE CAN CUT SOME RED TAPE

43:48AND FURTHER STREAMLINE.

43:50>> LOOKING AT THE SPAR CHART,

43:54THERE'S DIFFERENT CATEGORIES

43:55THAT I WOULD HOPE WE'RE ABLE TO

43:57CUT DOWN SOME REQUIREMENTS FOR

44:00AND STREAMLINE.

44:05CP MAJOR IS COMPLI PLATED.

44:08SITE GRADING, AS LONG AS YOU'RE

44:10NOT DOING SOMETHING TOO

44:14COMPLICATED IS REMAINABLY

44:15SIMPLE.

44:15>>Testifier: IN THE CITY OF

44:17BOSTON, THEY HAVE A WICKED

44:20DECLUTTERING.

44:21AND WE'RE LOOKING AT THAT.

44:24IT'S NOT ABOUT ALL THE RED TAPE

44:28ALWAYS BUT EXPLAIN TO CUSTOMERS

44:29WHAT THEY NEED TO DO.

44:31IF WE CAN SIMPLE PLI SIMPLIFY WE

44:36PROCESS IS, THAT WILL HELP.

44:40WHAT THEY NEED TO DO, FULFILL

44:44AND GET THEIR PERMIT FASTER 39

44:47WE'RE DEVELOPING PROVIDING THAT

44:49GUIDENESS.

44:49>> MEMBERS, ANY OTHER QUESTIONS

44:54HERE?

44:54COUNCILMEMBER CORDERO.

44:55>>

44:55>>Chair

44:57>>Councilmember Cordero:.

44:57I HAVE A QUESTION ABOUT THE

45:01CONTRACTED SYSTEMS THAT WE HAVE

45:03HERE.

45:04FOR HNL BUILD, WITHIN THREE

45:08YEARS THAT WE'RE CONTRACTED.

45:14WE'RE IN YEAR ONE OR TWO?

45:20>>Testifier: THREE -- THREE TO

45:23FOUR.

45:23>>Councilmember Cordero: I

45:24STAYED BACK IN TIME.

45:26THAT'S MY FAULT.

45:29WITH THE REST OF THE FUNDS THAT

45:33WE'RE LOOKING FOR, THIS

45:34REALREADY IN OR OPERATING BUDGET

45:37MOVING FORWARD?

45:41>>Testifier: PAGE 22 SLIDE, WE

45:45NEED TO REVIEW WITH MANAGING

45:47DIRECTOR AND MAYOR.

45:50BUT THE ORANGE IS WHAT WE

45:51UNDERSTAND TO BE THE ONGOING

45:53COST GOING FORWARD.

45:54AND THE BUILD YOU ARE -- BLUE IE

46:00COMPLETION OF THE SYSTEM.

46:04AR KIEFERLINGARC CAME -- ARCHIV.

46:16UNDER DEVELOPMENT BEFORE WE

46:17PRESENT TO THE CITY AND CITY CO.

46:23>>Councilmember Cordero:

46:24UPGRADE IS NOT FROM TRANSFER

46:28FUND, PAGE 21 TO 22, IS THAT NO.

46:32I'M SORRY.

46:32>>Testifier: THAT'S OUR EPLAN.

46:39>>Councilmember Cordero: I

46:42SEE.

46:43SORRY.

46:44AND SO I WAS WONDERING, FOR EACH

46:48OF THESE SYSTEMS AND CONTRACTS,

46:52WITH REABLE TO COMBINE THEM AS

46:55ONE SYSTEM AT ALL?

47:02OR ARE THEY DIFFERENT?

47:04>>Testifier: CURRENTLY THEY'RE

47:06ALL SEPARATE VENDORS.

47:08THE OVERALL SYSTEM IS ONE

47:10TECHNOLOGY SYSTEM THAT HE WE

47:13CREATED.

47:14YOU ARE NOT GOING TO FIND A

47:16VENDOR THAT CAN DO ALL OF IT.

47:18PROBABLY BASED ON OUR

47:20EXPERIENCE, THEY CAN CREATE

47:21SOMETHING OF THAT SORT, BUT

47:23WE'RE KIND OF LIKE BUILDING IT

47:27AS

47:27AS WE BO IN THE MOST EFFICIENT

47:30AND EFFECTIVE WAY.

47:32>>Councilmember Cordero:

47:32UNDERSTOOD.

47:33YOU HELPED ME GET TO WHAT I WAS

47:35GOING TO ASK.

47:38ONE INTEGRATED SUSPECT. -- SYST.

47:42YOU'RE RIGHT.

47:45THEY'RE INDIVIDUAL VENDORS.

47:48THANK YOU, CHAIR.

47:50>> I'D LIKE TO COUNCILMEMBER

47:53WEYER.

47:54ANY QUESTIONS?

47:55GOING TO SLIDE 14, I WANTED TO

47:58ASK ABOUT COMMERCIAL PERMITS

48:00BECAUSE THIS HAS BEEN A BIG

48:04FRUITION.

48:04FRUSTRATION.

48:05WE'RE WORKING ON THE COMMERCIAL

48:07PERMITTING HERE.

48:08BASED ON APPLES TO APPLES

48:13COMPARISON BETWEEN Q 12021, 2025

48:19AND 2026, WITH THE FOOTNOTE,

48:22COMMERCE AVERAGE IS STILL 493

48:26DAYS, WHICH IS LONGER THAN Q 1

48:29OF 2024 AND 2025.

48:32ALMOST THREE MONTH LONGER THAN

48:352024.

48:35WHAT'S GOING ON THERE?

48:36>>Testifier: PART OF THAT --

48:37AND THAT'S A REALLY GOOD

48:39QUESTION.

48:40IS THE LEGACY PERMITS.

48:42IF WE HAVE A PERMIT SITTING

48:45THERE SINCE 1999, IT'S SKEWING

48:48THE DATA.

48:50IT'S THE LEGACY PAPER PERMITS.

48:52WE SAID NO MORE PAPER, BUT THOSE

48:55PROJECTS ARE STILL IN THE

48:57SYSTEM.

48:58WE ARE TRYING TO PURGE THE ONES

49:00THAT ARE INACTIVE.

49:03PART OF THAT IS THE ENGINEERING

49:06ISSUE.

49:06ELECTRICAL THAT WE KNOW.

49:08THAT'S THE BACKLOG SO WE NEED TO

49:09FIGURE OUT HOW WE'RE GOING TO

49:11GET MORE REVIEWERS.

49:12>> AND I SUPPOSE THIS IS ALL

49:16GOOD NEWS BECAUSE THIS IS DATA

49:18ON PERMITS ISSUED.

49:20THESE THINGS DID GO OUT.

49:22WHAT I'M TRYING TO GET AT,

49:25THERE'S ASSURANCES THAT WITHIN

49:27EACH CATEGORY, APPLES TO APPLES

49:31COMPARISON THAT THE AVERAGE

49:33PERMIT, ORDINARY PERMIT IS GOING

49:35DOWN.

49:35THE FRUSTRATION THAT WE'RE

49:37HEARING FROM BUILDING INDUSTRY

49:39FOLKS IS THEY'RE STILL WAITING,

49:42SOMETIMES UPWARDS OF A YEAR.

49:44IT DOESN'T FEEL TO THEM THAT ALL

49:47THESE THINGS ARE HELPING THEM.

49:49MAYBE IT'S HELPING OTHER FOLKS.

49:53>>Testifier: I INVITE THEM TO

49:56USE THE SYSTEM OR REACH OUT.

49:59REMEMBER LOOKING-- WE'RE LOOKIN.

50:04THE SYSTEM TODAY IS A LOT MORE

50:07HELPFUL IN TELLING PEOPLE, IT'S

50:11BEEN WITH YOUR ARCHITECT FOR SO

50:15MANY DAYS.

50:15THE DATA IS TRANSPARENT AND

50:21LET'S SEE WHAT'S HAPPENING EVERY

50:22DAY WE'RE LOOKING AT THE DATA

50:25AND FINDING MORE ABOUT WHAT'S WS

50:28HAPPENING THIS IS GOING TO HELP

50:30US BECOME BETTER.

50:31>> ON SLIDE 15, IT IT INDICATES

50:38ALMOST 2500 PERMITS HAVE BEEN

50:41IDLE FOR OVER A YEAR.

50:43I UNDERSTAND THERE'S MANY

50:44REASONS FOR A PERMIT TO BE IDLE,

50:47IS THERE, IN YOUR ESTIMATION, A

50:52CUTOFF?

50:53PLEASE RESPOND WITHIN A MONTH IF

50:5477 THIS

50:57YOU WANT TO KEEP GOING?

50:59IS THAT THREE YEARS?

51:00FIVE YEARS?

51:01>>Testifier: WE'VE BEEN

51:02SENDING OUT E-MAILS FOR A WHILE.

51:05SO I KNOW THIS CAME UP BEFORE

51:08WITH COUNCILMEMBER TUPOLA ABOUT

51:11EXPIRING PERMITS UNDER ROH 18.

51:13WE STARTED THAT EFFORT, BUT I

51:16THINK WHEN WE WERE USING E-PLANS

51:20AND POSSE, IT WAS A HARDER TASK.

51:22WITH HNL BUILD, THE DATA IS MUCH

51:24MORE CLEAR ABOUT WHAT THOSE

51:26PERMITS ARE.

51:27AT THIS TIME, WE'RE DOING THAT

51:31PURGE BASED ON 365 DAY IDLE.

51:34WE'RE CHECKING IF THERE WAS SOME

51:38EXTENSION LETTER IN THE FILE.

51:40WIND GOING APPLICATIONS BY

51:42APPLICATION.

51:43IN THE LAST COUPLE WEEKS, I

51:44THINK WE CUT IT DOWN BY 500.

51:48I THINK IN A FEW WEEKS, GIVE IT

51:51A MONTH, THAT MIGHT BE CLOSER TO

51:54ZERO.

51:56BUT IT IS KIND OFA LOT TO GO

51:59THROUGH.

51:59THE DATA THAT HNL BUILD PROVIDES

52:02US HENCE US TO DO -- HELPS US TO

52:06IT A LITTLE FASTER.

52:09>>.

52:09>> WE'LL CHECK IN ON CIV CHECK

52:16BY NOVEMBER 1.

52:17UNDER ROH 18, YOU HAVE

52:20AUTHORIZATION TO CANCEL PERMITS

52:22IDLE FOR OVER A YEAR.

52:24WHAT OTHER TOOLS WOULD BE USEFUL

52:27FOR YOU TO HAVE TO CUT DOWN ON

52:30THIS BACKLOG?

52:33>>Testifier: ONE IT'S GONE

52:35THROUGH THE CODE REVIEW AND

52:37READY FOR ISSUEANCS APPROXIMATE

52:46SO I THINK JUST HISTORICALLY AND

52:52CULTURALLY, APPLICANTS WAREHOUSE

52:53THOSE PERMITS.

52:54THEY NEED TO GET CONTRACTORS OR

52:59FINANCING.

53:00THAT DOES SKEW OUR DATA.

53:02WE WOULD PREFER WITHIN 30, 60

53:05DAYS, THE PERMIT IS PICKED UP.

53:07IF IT STAYS LONGER, THE CODES

53:12CHANGE AND IT'S NOT A LEGITIMATE

53:15PERMIT AND IT'S APPROVED.

53:17THAT'S SOMETHING TO LOOK AT AS

53:18FAR AS FIGURING OUT A WAY TO

53:21MAKE SURE PEOPLE ARE DILIGENT.

53:24ONCE IT'S APPROVED, GIVE US

53:27EVERYTHING YOU NEED TO GIVE TO

53:28US AUTHORITIES TO GET -- IN ORDO

53:31GET A PERMIT.

53:33>> PERMIT.

53:34>> WHEN WE HAD PAPER PERMITS,

53:39YOU PICK IT UP.

53:41WHY DOES SOMEBODY NEED TO

53:43PHYSICALLY PICK UP A PERMIT

53:45AFTER ISSUANCE IN 2026?

53:48>>Testifier: THEY HAVE TO

53:50PROVIDE CONTRACTOR STATEMENTS,

53:53PAYMENTS.

53:53NOT NECESSARY PHYSICAL MAKEUP. -

53:57MAKEUP.

53:58AT THAT POINT, WE'VE DONE

54:02EVERYTHING WE NEED TO.

54:03ALL THE REMAINING REQUIREMENTS

54:07ARE ON THE APPLICANT.

54:12THOSE ELEMENTS.

54:12THEY LET IT SIT UNTIL THEY'RE

54:15READY ON THOSE PART OR BECAUSE

54:17OF THEIR PROJECTS, WHERE IT IS

54:20IN TIMING.

54:21YEAH.

54:23THEY CAN CAN GET IT AS LONG AS Y

54:29PROVIDE THE REMAINING --

54:29>> --

54:33>>Councilmember Dos

54:33SANTOS-TAM:

54:33>> YOU COLLECT PAYMENT NOW.

54:36>>Testifier: WE HAVE THE

54:37PERMIT FEE APPLICATION AND

54:39THERE'S THE -- THERE'S PAYMENT

54:43AT THE END.

54:44>>Councilmember Dos

54:45SANTOS-TAM: HOW CAN WE SHIFT

54:47THE BURDEN FROM YOU GUYS WAITING

54:49TO WE'VE DONE OUR JOB.

54:53YOUR PERMIT IS ISSUED.

54:54IF YOU DON'T DO ANYTHING, IT'S

54:57YOUR PROBLEM, NOT ALWAYS.

54:59>>Testifier: WE COULD CHANGE

55:02ORDINANCE.

55:02PICK IT UP BEFORE 30 DAYS OR

55:05IT'S CANCELLED.

55:07MAYBE START TALKING ABOUT THAT

55:10AS -- SO THEY KNOW.

55:12IT'S BEEN ALLOWED FOR SO LONG

55:14THAT THEY THINK THAT THEY CAN

55:15LEAVE IT.

55:17THAT MIGHT BE A CHANGE IN LAW

55:19THAT WOULD REQUIRE IT.

55:22>>Councilmember Dos

55:22SANTOS-TAM: NOW YOU'RE SPEAKING

55:24MY LANGUAGE.

55:25I FEEL IT'S NOT JUST CULTURE

55:27CHANGE BUT WE HAVE TO MAKE SOME

55:32BLACK AND WHITE CHANGES.

55:36OKAY.

55:36MEMBERS, QUESTIONS?

55:38COUNCILMEMBER WEYER.

55:40>>Councilmember Weyer: THANK THK

55:42YOU, CHAIR.

55:44ALOHA, DIRECTOR.

55:48I APPRECIATE THE THOROUGHNESS OF

55:51YOUR REPORT AND PRESENTATION.

55:54CAN YOU SIMPLIFY IT FOR US?

55:58WHAT ARE THE NEXT BIG STEPS THAT

56:00WE NEED TO ACCOMPLISH TO IMPROVE

56:04PERMITTING OVERALL AND MAYBE

56:05LATE IT OUT FROM THERE.

56:08LIKE ADDITIONAL STEPS.

56:09>>Testifier: I THINK IT IS --

56:11WE HAVE A A LITTLE BIT MOVE OF E

56:14SYSTEM.

56:17DIGITIZING SOME THINGS AND MAYBE

56:20HAVE MIDDLE WARE TO MAKE SURE

56:22EVERYTHING IS GOOD.

56:24IT'S THE CONTINUE REFINEMENT.

56:30SIMPLIFYING WHAT EACH PERMIT

56:33ENTAILS.

56:35CONTINUING REFINE THROUGHOUT.

56:36WE'RE HAPPY ABOUT THE

56:38TECHNOLOGY, BUT HOW DO WE USE

56:40THE TECHNOLOGY IN A WAY THAT

56:42MAKES THE PROCESSES BETTER?

56:45>>Councilmember Weyer: I

56:46APPRECIATE THAT.

56:47WE HAVE CURRENT REVIEW CYCLE

56:51STANDARDS.

56:51WHAT PEOPLE SHOULD EXPECT, HOW

56:54MANY DAYS FOR THEIR REVIEW AND

56:57ALL THAT.

56:59>>Testifier: YEAH.

56:59THAT ONE CLUTCH WITH IT -- COLUN

57:05WHERE IT LISTS WHAT THE AVERAGE

57:07IS.

57:10YOU SHOULD HAVE PRESCREEN IN 3

57:12DAYS.

57:13BOARD OR WATER SUPPLY IN FIVE

57:14DAYS OR LESS.

57:16OUTSIDE OF TECHNOLOGY, WE NEED

57:17TO WORK WITH EACH AREA AND

57:19MAKING SURE THEY HAVE CERTAIN

57:22LIMITS.

57:23I KNOW HFD HAVE A SPECIFIC

57:25LIMIT.

57:26THEY KNOW THEY HAVE TO GET THEIR

57:28REVIEW DONE IF I DON'T KNOW IF

57:30IT'S 14 DAYS OR 10 DAYS.

57:32THAT DOES MAKES SENSE.

57:35EARN -- EVERYONE NEEDS TO BE

57:38ACCOUNTABLE.

57:38>>Councilmember Weyer: AS

57:39WE'RE DOING THIS, DO YOU HAVE

57:42ANY PARTICULAR JURISDICTIONS YOU

57:44THINK WE SHOULD LOOK AT?

57:48THINGS THAT HAVE BEEN USEFUL OR

57:50AREAS OR LOCATION THAT YOU THINK

57:53ARE DOING THINGS CORRECTLY?

57:55>>Testifier: I MENTIONED THE

57:57CITY OF BOSTON SEEM TO BE

57:59SIMILAR TO US.

58:01LOOKING AT TECHNOLOGY.

58:03THEY HAVE THAT WICKED

58:08DECLUTTERING.

58:09TRYING TO SIMPLIFY SO IT'S

58:12CLEAR.

58:13HOW DO I START FROM GROUND ZERO

58:15AND GET WHAT I NEED TO GET DONE.

58:19WE WANT TO SIMPLIFY FOR PEOPLE

58:21THE PROCESSES WITH THAT OUR

58:24DEPARTMENT.

58:25AND MAKE IT MORE RELATABLE.

58:29NOT HOW DO I GET A GRADING

58:33PERMIT?

58:35I NEED A CONTRACTOR OR THIS OR

58:38THAT.

58:39I THINK WE CAN BUILD THAT TO

58:42INFORM PEOPLE ABOUT HOW TO USE

58:44OUR SYSTEM OR PROCESS.

58:46>>Councilmember Weyer: I

58:46APPRECIATE THAT.

58:47HAVE YOU HEARD MUCH ABOUT FORT

58:51WORTH SYSTEM?

58:52I THINK I MENTIONED IT BEFORE.

58:57HPR WAS DOING AN INTERVIEW.

59:01INTERVIEWER WAS RAVE BEING STUFF

59:06THEY'RE DOING.

59:07GOOD TO KNOW ABOUT BOSTON.

59:09I WASN'T SURE IF THERE WERE

59:11OTHER CITIES OR LOCATIONS WE'RE

59:13LOOKING AT.

59:14>>Testifier: WE'RE TRYING TO

59:17SEE WHAT'S UP NEXT.

59:19IT'S AN EXCITING TIME IN THIS

59:23KIND OF GOVERNMENT PERMITTING.

59:26EVERYONE'S TRYING TO SEE WHAT

59:27TECHNOLOGY CAN HELP.

59:30WE'RE KIND OF TRYING TO STAY

59:32ABEST OF THAT.

59:34I THINK WE'RE I HAVE MEETINGS

59:37WEEKLY.

59:38WHEN YOUR DIKSDZ ARE ASKING, HOW

59:41DID WE DO THIS?

59:43HOW DID WE TURN IN OUR

59:48PERMITTING SOFTWARE?

59:49WE'RE KIND OF IN THE FOREFRONT

59:51BUT KEEPING OUR EYES AND EARS

59:54OPEN.

59:55TO IMPROVE AND BE THE BEST WE

59:57CAN BE.

59:57>>Councilmember Weyer: THAT'S

59:58GOOD TO KNOW.

59:59AS MUCH AS WE HAVE ISSUES, SOME

1:00:01PEOPLE ARE ASKING FOR HESP.

1:00:04THANK YOU, CHAIR.

1:00:04>>Councilmember Dos

1:00:05SANTOS-TAM: ANY OTHER

1:00:05QUESTIONS?

1:00:06I HAVE ONE LAST ONE.

1:00:09IN DPP'S OWN ADMIN RULES, IT

1:00:11TALKS ABOUT MAX MUM LENGTH OF

1:00:15TIME FOR A FIRST PASS REVIEW.

1:00:17AND SECOND PASS REVIEW IS

1:00:18SUPPOSED TO BE HALF THE TIME.

1:00:22PROJECTS UNDER A MILLION DOLLARS

1:00:23SUPPOSED TO BE UNDER 21 21 CALER

1:00:28DAYS.

1:00:28LOOKING AT SLIDE 13, ELECTRICAL

1:00:30ALONE IS VIOLATING THIS.

1:00:35IS IT BETTER TO HAVE A

1:00:39REASONABLE GOAL OR DO WE -- WE

1:00:43HAVEN'T HIT THESE IN 20 YEARS.

1:00:46>>Testifier: WELL, I THINK WE

1:00:48AGREE.

1:00:4841 DAYS IS TOO HIGH OBVIOUSLY.

1:00:51THAT'S LIKE WELL ABOVE WHAT

1:00:53SHOULD BE HAPPENING.

1:00:54WE NEED TO FOCUS ON THAT.

1:00:57WE ONLY HAVE TWO AND A HALF

1:01:00ENGINEERS FOR ALL COMMERCIAL

1:01:03PROJECTS.

1:01:03ELECTRICAL ENGINEERS.

1:01:04THAT'S THE CHALLENGE WE'VE HAD

1:01:06FOR THE PAST FIVE YEARS, AND WE

1:01:07NEED TO FIGURE THAT OUT.

1:01:12WE'RE IN COMPLETE AGREEMENT.

1:01:15THAT'S NOT ACCEPTABLE.

1:01:16WE HAVE THAT CONTRACT WITH THE

1:01:19THIRD PARTY WHO IS TAKING A LOT

1:01:22OF ELECTRICAL PROJECTS.

1:01:25THAT'S GOING TO CLOSE SOON.

1:01:28WE NEED TO LOOK AT HOW WE CAN --

1:01:31OTHER WAYS TO FIX THAT.

1:01:33>>Councilmember Weyer: CAN THAT.

1:01:35>>Councilmember Dos

1:01:36SANTOS-TAM: CAN YOU EXPLAIN

1:01:36THAT CONTRACT?

1:01:38>> USED FRF MONEY TO HAVE A

1:01:43THIRD PARTY SPECIFIC TO DPP TO

1:01:45HELP WITH BACKLOG.

1:01:48THEY DID SOME RESIDENTIAL

1:01:50REVIEWS AND SOME ELECTRICAL.

1:01:52THAT HELPED TO SUP PLEM.

1:01:59>>Councilmember Dos

1:02:00SANTOS-TAM: WAS IT 90 DAYS

1:02:02BEFORE?

1:02:03THIS IS MY FIRST TIME THINKING

1:02:04ABOUT THIS CONTRACT.

1:02:06>>Testifier: IT WAS JUST TO

1:02:08HELP KIND OF SUPPLEMENT OUR WORK

1:02:11FORCE IN A WAY ON SPECIFIC

1:02:14BACKLOG AREAS.

1:02:16FRP SOON TO END THE USE OF THAT

1:02:18MONEY.

1:02:18BUT WE USE THE COMPANY CALLED

1:02:24JAS.

1:02:24THEY'RE IN SOUTHERN CALIFORNIA.

1:02:26THEY'RE KIND OF LIKE A THIRD

1:02:29PARTY.

1:02:29WE HAVE CERTAIN REQUIREMENTS.

1:02:33>>Councilmember Dos

1:02:34SANTOS-TAM: HOW HAS THEIR

1:02:36PERFORMANCE BEEN?

1:02:37ARE THEY WORTH REUPING?

1:02:40>>Testifier: THEY WERE HELPFUL

1:02:41DEFINITELY.

1:02:43FOR WHATEVER UNKNOWN REASONS WE

1:02:45GET A SPIKE IN A CERTAIN AREA

1:02:48THAT WE HAVE THAT ABILITY TO SAY

1:02:51WE NEED TO SEND SOME OUT TO A

1:02:53THIRD PARTY SO WE KEEP THINGS ON

1:02:56A CONSISTENT --

1:02:57>>Councilmember Dos

1:02:58SANTOS-TAM: IF 41 DAYS IS

1:03:00UNACCEPTABLE, IS NOT NOT THE

1:03:02TIME TO --

1:03:03>>Testifier: WE HAVE.

1:03:05IT'S RUNNING OUT, THE CONTRACT.

1:03:08WE NEED TO HIRE.

1:03:09I THINK THAT'S A LOT OF

1:03:12DIFFERENT THINGS, LIKE

1:03:12COUNCILMEMBER KIA'AINA IS SAYING

1:03:15WITH THE INCENTIVES.

1:03:17THAT ONE IS PARTICULARLY

1:03:22CONCERNING, AND WE'RE TRYING TO

1:03:24FOCUS IN ON.

1:03:24>>Councilmember Dos

1:03:25SANTOS-TAM: ARE WE GOING TO LET

1:03:28IT EXPIRE?

1:03:29HAVE A CONTRACT EXTENSION?

1:03:31HOW CAN WE FUND THIS?

1:03:32>>Testifier: WOULD HAVE TO BE

1:03:34OUTSIDE OF AN OPERATIONAL

1:03:37BECAUSE IT WAS FRF.

1:03:40>>Councilmember Dos

1:03:40SANTOS-TAM: HOW MUCH WAS THIS

1:03:42CONTRACT?

1:03:46$10 MILLION?

1:03:49$500,000?

1:03:51>>Testifier: IT WAS ORIGINAL

1:03:522 MILLION.

1:03:52WE'RE GOING TO USE LAPSE FUNDS.

1:03:57>>Councilmember Dos

1:03:58SANTOS-TAM: IF WE CAN GET THE

1:04:00ELECTRICAL DOWN TO 24 DAYS OR

1:04:02SOMETHING, THAT WOULD MAKE A BIG

1:04:05DIFFERENCE.

1:04:05>>Testifier: YEAH.

1:04:07IT GOES BACK TO COUNCILMEMBER

1:04:09WEYER.

1:04:10WE'RE LOOKING AT THAT.

1:04:11WHAT ARE THE CEILINGS FOR TIME

1:04:13BECAUSE WE WANT IT OUT QUICKLY.

1:04:16>>Councilmember Dos

1:04:16SANTOS-TAM: MEMBERS, ANY OTHER

1:04:19QUESTIONS?

1:04:21SEEING NONE, WHY DON'T WE TURN

1:04:23TO THE PUBLIC TESTIMONY THAT

1:04:25WE'RE ABOUT TO RECEIVE.

1:04:27CLERKS, ANY REGISTERED

1:04:30TESTIFIERS, IN-PERSON OR ONLINE?

1:04:33>>Clerk: CHAIR, THERE ARE

1:04:34NONE.

1:04:34>> ANYONE IN THE CHAMBER?

1:04:37SENSING NOBODY, TESTIMONY'S

1:04:40CLOSED.

1:04:40MEMBERS, WE'RE IN DISCUSSIONS.

1:04:41ANY DISCUSSION ON THIS UPDATE

1:04:44FROM DPP?

1:04:46OKAY.

1:04:46HEARING NONE I DO WANT TO THANK

1:04:48THE DEPARTMENT FOR COMING IN AND

1:04:50GIVING US A STATUS UPDATE.

1:04:54WE STARTED OFF WITH THIS NEW

1:04:56SYSTEM THAT WE NEED TO GET USED

1:04:59TO.

1:04:59AND HOPEFULLY WE CAN MOVE

1:05:02FORWARD.

1:05:02I WANT TO THANK THE DEPARTMENT

1:05:04AND LET'S KEEP GOING AND MOVING

1:05:06FORWARD.

1:05:08THANK YOU.

1:05:10WITH THAT, WE'VE EXHAUSTED OUR

1:05:11AGENDA.

1:05:12AND THIS MEETING IS ADJOURNED.

1:05:16IT'S 2:06.

1:05:16THANK YOU.