A report on clear, evidence-based guidance on when businesses, residents and visitors should call 311 or 911 about unsheltered people, routing non-emergencies to trained outreach teams.
Includes metrics and applies to people who appear to need a public health response.
A public education campaign once the guidance exists.
City Manager's response
Batista said the current practice is 911 for violence or crime and 311 for non-emergencies, but 311 closes around 5 PM so most after-hours calls go to 911.
The department has clinicians who respond when needed, and a centralized approach is being discussed as part of the day resource center.
King asked about the status of the co-response model and mobile crisis (not answered in the captions).