2026-11-02 - City Council - Education Committee (Docket 1920)

Summary

Built from the posted agenda and the video captions; no minutes are posted. The captions are rough and in capital letters, so numbers are as stated by officials and may be misheard.

Hearing on Docket 1920 on Boston Public Schools transportation performance at the opening of the 2026-27 school year, contractor accountability and corrective action. See BPS Transportation Performance Hearing Order.
The BPS executive director and deputy director of transportation testified, along with the contractor's local general manager. Parents, a disability advocate and bus monitor union representatives also testified about lateness, missed pickups and unsafe stops.
Officials said morning on-time performance averaged 61% on the first day of school, 84% in September and 91% in October, and afternoon performance 73%, 82% and 86%. Last year ended with a 95% morning average in June 2026.
There have been 94 uncovered trips this year, 0.09% of about 107,000 trips and more than 80% fewer than the same period last year. Damages of about $400,000 were assessed last year.
BPS wants about 650 bus monitors and has about 640. Monitors are assigned mainly to smaller and special-education buses, and union representatives said some buses need more than one.
The ride-tracking app was a recurring theme: families described inaccurate or missing ride information and buses not logged in. Officials said drivers are required to use it, and the contractor said it retrains drivers.
Councilors questioned the effectiveness of the ticket and hotline system, inconsistent answers on stop locations and check-in procedures, bus stop safety, and whether the transportation budget of about $200 million is producing acceptable results.
Corrective steps mentioned include daily "top ten" tracking of persistently late buses, more monitor training, a stop-arm camera request for proposals and a ride-rating feature.
The chair said the committee plans smaller working groups with families on accountability and corrective action, and councilors asked for follow-up data and written answers.

Agenda

Hearing on Docket 1920: BPS transportation performance at the opening of the 2026-27 school year, contractor accountability and corrective action.

Sources

Video

Transcript

*These are auto-generated captions; names and numbers may be misheard.

Transcript

00:41UM FOR THE RECORD, MY NAME

00:42IS I'M HERE AT LARGE CITY

00:44COUNCILOR AND I ALSO HAPPEN TO

00:46BE THE CURRENT CHAIR OF THE

00:47BOSTON CITY COUNCIL'S COMMITTEE

00:50ON EDUCATION.

00:51TODAY IS NOVEMBER THE 2ND AND

00:54THE EXACT TIME IS 207.

00:57THIS HEARING IS BEING RECORDED

00:59.

00:59IT IS ALSO BEING LIVE STREAM AT

01:03BOSTON.GOV/CITY COUNCIL DASH TV

01:06AND UM BEING BROADCAST ON

01:09XFINITY CHANNEL EIGHT RCN

01:11CHANNEL 82 FILES CHANNEL 964

01:15WRITTEN COMMENTS MAY BE SENT TO

01:17THE COMMITTEE EMAIL AT KCCI

01:22 [email protected] AND IT

01:23WILL BE MADE PART OF THE RECORD

01:24AND AVAILABLE TO ALL COUNCILORS

01:25.

01:26PUBLIC TESTIMONY WILL BE TAKEN

01:28AT THE END OF THIS HEARING OR

01:29AT THE BEGINNING BECAUSE WE DO

01:31THINGS DIFFERENTLY.

01:32INDIVIDUALS WOULD BE CALLED IN

01:33THE ORDER IN WHICH THEY SIGNED

01:35UP AND WILL HAVE TWO MINUTES TO

01:38TESTIFY.

01:40IF YOU ARE INTERESTED IN

01:41TESTIFYING IN PERSON, PLEASE

01:43ADD YOUR NAME TO THE SIGN UP

01:44SHEET THAT'S AT THE ENTRANCE

01:46OF THE CHAMBER.

01:47UM AND IF YOU'RE LOOKING TO

01:49TESTIFY VIRTUALLY PLEASE EMAIL

01:50THE CENTRAL STAFF LIAISON RYAN

01:52PRATT AT RYAN [email protected]

01:56FOR THE LINK AND YOUR NAME WILL

01:58BE ADDED TO THE LIST.

01:59TODAY'S HEARING IS ON DOCKET

02:021920 AN ORDER UH FOR A HEARING

02:05REGARDING TRANSPORTATION

02:07PERFORMANCE AT THE UM AT THE

02:10OPENING OF 2026 DASH 2027

02:13SCHOOL YEAR CONTRACTOR

02:16ACCOUNTABILITY AND CORRECTIVE

02:19ACTION.

02:19THIS MATTER WAS SPONSORED BY

02:22COUNCILOR MURPHY AND

02:23COUNCILOR FLYNN AND WAS

02:24REFERRED TO MY COMMITTEE ON

02:26OCTOBER THE 7TH.

02:26AND NOTE FOR THE RECORD LOOK

02:28HOW QUICKLY I BOOKED MY HEARING

02:29AND HERE WE ARE.

02:30THIS MATTER WAS SPONSORED BY UM

02:35IN ORDER FOR US TO REALLY

02:36UNPACK SOME OF THE ISSUES THAT

02:38WE HAVE SEEN BUBBLED UP TO THE

02:40TOP TODAY I'M JOINED BY MY

02:42COLLEAGUES IN ORDER OF ARRIVAL

02:44PERFECT ATTENDANCE

02:45COUNCILOR FLYNN,

02:47COUNCILOR MURPHY, UH

02:49COUNCILOR BOATENG AND

02:50COUNCILOR BREADON.

02:51UM, JUST WANTED TO UPDATE THAT

02:55UH AND I DO NOT BELIEVE I HAVE

02:57ANY LETTERS OF ABSENCE.

02:59UH, SO AT THE DISCRETION OF THE

03:02CHAIR, I THINK IT'S IMPORTANT

03:03FOR US TO, UH, LEAD WITH THE

03:05VOICES OF THE PEOPLE.

03:07WITHOUT ANY FURTHER ADO, I'M

03:10GOING TO BEGIN WITH PUBLIC

03:11TESTIMONY.

03:12ALL RIGHT.

03:15SO I SHOULD HAVE SAID THIS

03:16BEFORE I STARTED ROLLING.

03:17BUT IF I MISPRONOUNCED YOUR

03:20NAME I WANT TO APOLOGIZE AHEAD

03:23OF TIME AND I WILL WORK ON

03:24GETTING IT RIGHT.

03:26SO WE HAVE MIRROR LINDSAY.

03:31AND LAST NAME IS XAVIER

03:35CASSANDRA.

03:36ALL RIGHT SO WE HAVE MIRA,

03:38LINDSAY AND CASSANDRA.

03:42GIOVANNI SADIE GRAHAM, LORI,

03:48ANASTASIA, CATHERINE AND

03:51CATHERINE.

03:51SO THAT'S THE ORDER IN WHICH

03:53YOU WILL APPEAR.

03:54WE'LL DO THREE PEOPLE AT A TIME

03:56.

03:56SO MEET AT LINDSAY AND

03:59CASSANDRA.

04:00PLEASE STEP UP.

04:01YEAH.

04:01RIGHT THERE.

04:03AND WE'LL START OFF WITH MIRA.

04:08HI.

04:08I'LL TWO MINUTES.

04:09OKAY?

04:10>> YES.

04:10GO AHEAD.

04:12>> HI.

04:13>> MY NAME IS MIRA GOTOH AND

04:14I'M A PARENT OF A FIVE YEAR OLD

04:16BOSTON SCHOOLS KINDERGARTNER.

04:20MY SON WAS ERRONEOUSLY NOT

04:22ASSIGNED A BUZZER AT THE

04:23BEGINNING OF THE SCHOOL YEAR.

04:24SO MY FAMILY WAITED OUT THE

04:26REQUESTING PERIOD AND WE HAD TO

04:28HIRE A CHILDCARE TO HELP WITH

04:31PICK UP.

04:32EVENTUALLY WE WERE ASSIGNED BUS

04:34B 153 WITH A SCHEDULED DROP OFF

04:37OF 4:02 P.M. TOMORROW AT

04:38BOYLSTON ON HIS FIRST RIDE

04:40MONDAY, OCTOBER 5TH, THE ZOOM

04:42APP SHOWED THAT NO HEADCOUNT

04:44HAD BEEN TAKEN.

04:46WE HOPED OUR SON WAS ON THE BUS

04:47WHILE WAITING WE NOTICED THAT

04:49FOOT TRAFFIC WAS MOVING FASTER

04:51THAN VEHICLE TRAFFIC AND I

04:53NOTICED CHILDREN WEARING MY

04:54SON'S SCHOOL UNIFORM PASSING US

04:56ON THE SIDEWALK.

04:57WE PANICKED THINKING OUR FIVE

04:59YEAR OLD HAD BEEN DROPPED OFF

05:00DOWN THE BLOCK ALONE.

05:01SO I RAN DOWN THE STREET TRYING

05:03TO INTERCEPT HIM WHILE MY

05:04HUSBAND WAVED DOWN THE BUS TO

05:05STOP.

05:06HE REQUESTED FROM THE DRIVER

05:08THAT HE LOCATE OUR SON TO WHICH

05:10THE DRIVER REPLIED HOW THE F

05:12WAS I SUPPOSED TO KNOW YOUR KID

05:13WAS ON THIS BUS?

05:15SO I WANT TO KNOW HOW ARE THE

05:17DRIVERS SUPPOSED TO KNOW WHO IS

05:19ON THEIR BUS?

05:20THE SAME DAY I CALLED OUR

05:22OPERATIONS DIRECTOR OF OUR

05:23SCHOOL WHO SAID THE DRIVERS ARE

05:25NOT REQUIRED TO CHECK THE

05:26CHILDREN IN AND OUT BUT THEY

05:28ARE EXPECTED TO JUST KNOW EACH

05:30CHILD.

05:31SHE DID NOT KNOW THE DRIVER'S

05:32NAME.

05:32SHE COULD NOT TELL ME MY SON'S

05:34BUS STOP SO I ESCALATED THE

05:36ISSUE TO THE PRINCIPAL.

05:37THE PRINCIPAL TOLD ME THE

05:38DRIVERS ARE REQUIRED TO CHECK

05:40THE STUDENTS IN AND OUT, BUT

05:42SUGGESTED THAT I BUY AN AIRTAG

05:44JUST IN CASE THIS HAPPENS AGAIN

05:46AS A FAVOR TO ME, THE PRINCIPAL

05:48PERSONALLY RODE THE BUS HOME

05:49WITH MY SON THE FOLLOWING WEEK.

05:51THE NEXT DAY I CONTACTED

05:54TRANSPORTATION WITH TWO

05:56QUESTIONS ARE THE DRIVERS

05:58REQUIRED TO CHECK THE STUDENTS

05:59IN AND OUT AND WHERE EXACTLY IS

06:02MY SON'S BUS STOP?

06:04TRANSPORTATION CALLED ME A WEEK

06:05LATER AND THEY SAID THAT THE

06:07BUS STOP IS THE MIDDLE OF THE

06:09INTERSECTION.

06:10WHEN I ASKED HER TO SEND

06:11ME THAT IN WRITING SHE SAID.

06:15THAT IT'S ACTUALLY TREMONT AT

06:18BOYLSTON AT THE BOYLSTON

06:19STATION WHICH INTERFERES WITH A

06:21MAJOR BIKE LANE.

06:21NOT ONLY THAT, BUT THE BUS HAS

06:24NEVER STOPPED THERE.

06:26SHE ALSO NOTED THAT THE DRIVERS

06:28ARE NOT FOLLOWING PROCEDURES

06:30AND SHE WOULD AND I QUOTE LET

06:32THE YARD MANAGER KNOW.

06:34SINCE THEN THE BUS HAS ARRIVED

06:37AS MUCH AS 25 MINUTES EARLIER

06:39THAN THE PARENTS HAVE BEEN TOLD

06:40TO EXPECT THEM.

06:42NO TWO PEOPLE HAVE GIVEN ME THE

06:43SAME ANSWER TO THE FOLLOWING

06:44QUESTIONS WHERE IS MY SON'S BUS

06:47STOP AND ARE THE DRIVER

06:48SUPPOSED TO CHECK STUDENTS IN

06:50AND OUT WHEN THEY BOARD AND

06:51EXIT THE BUS?

06:53WE NEED ONE CLEAR PROCEDURE.

06:55WE NEED TRANSPARENCY ON THE

06:56ROUTES AND ON THE PROCEDURES

06:58AND WE NEED EVERY RESPONSIBLE

07:00PARTY TO FOLLOW IT, TO

07:02UNDERSTAND IT AND TO BE ABLE TO

07:03RECITE IT.

07:04I THINK I SPEAK FOR ALL PARENTS

07:08WHEN I SAY THAT THE SAFETY

07:09OF OUR CHILDREN UNDER THE CARE

07:11OF VEEPS IS NON-NEGOTIABLE.

07:13THANK YOU.

07:14THANK YOU, THANK YOU LAURIE, UM

07:16I'M GOING TO DO THINGS A LITTLE

07:18BIT DIFFERENT.

07:19SO DAN, ARE YOU GUYS SUPPOSED

07:22TO ARE THE BUS DRIVERS SUPPOSED

07:23TO KNOW YES OR NO?

07:27IS THE CAMERA READY?

07:29OKAY.

07:29>> GOOD AFTERNOON.

07:30MY NAME IS JACKIE HAYES AND THE

07:31DEPUTY.

07:32DIRECTOR OF.

07:32>> TRANSPORTATION FOR BOSTON

07:33PUBLIC SCHOOLS.

07:34THE BUS DRIVERS FOR STUDENTS.

07:36ON BIG BUSSES TAKE A BULK

07:39LOADING APPROACH SO IT NOTES

07:41WHETHER THIS STOP HAS BEEN

07:42SERVICED OR NOT NOT INDIVIDUAL

07:44STUDENT HEADCOUNT FOR SO IT

07:47DOESN'T DO EACH STUDENT STUDENT

07:49BY STUDENT IT'S WHETHER THE

07:50STOP HAS BEEN SERVICED OR NOT

07:51AND THEY ARE SUPPOSED TO MARKET

07:53WHEN SERVE AS THE STOP FOR

07:56SMALL BUSSES WHICH HAVE CORNER

07:57STOP AND DOOR TO DOOR STUDENTS.

07:59IT IS A STUDENT BY STUDENT

08:01ACCOUNTING OF WHO IS ON THE BUS

08:03AND THAT IS ALSO AVAILABLE ON

08:04OUR WEBSITE BUT WE WILL MAKE

08:06SURE THAT THAT IS VERY CLEAR ON

08:07OUR WEBSITE.

08:07THANK YOU LAURIE.

08:10NORMALLY WE DON'T ASK QUESTIONS

08:11AFTER PUBLIC TESTIMONY BUT I

08:13FEEL I DON'T DO THINGS THE WAY

08:15WE NORMALLY DO THEM AND I

08:16FIGURED YOU WOULD WANT AN

08:18ANSWER AND THERE YOU HAVE IT.

08:19THANK YOU.

08:21THANK YOU FOR DOING THAT.

08:23I DON'T THINK I'M GOING TO DO

08:24IT FOR EVERYBODY ELSE.

08:25UM OKAY.

08:25EVERYBODY MANAGE YOUR

08:26EXPECTATIONS HERE.

08:28GOOD AFTERNOON.

08:29MY NAME IS LINDSEY FERTITTA AND

08:31MY DAUGHTER IS A FIRST GRADER

08:33AT ONE OF THE SCHOOLS AND USES

08:35THE BOSTON PUBLIC SCHOOLS

08:37TRANSPORTATION SINCE SEPTEMBER

08:38I HAVE REPEATEDLY RAISED

08:39CONCERNS REGARDING ROUTES H.

08:43242 AND B153.

08:45THESE ARE NOT CONCERNS ONLY

08:47HELD BY ME BUT BY OTHER PARENTS

08:49WHOSE CHILDREN RIDE THIS

08:50SPECIFIC ROUTE AND WHO HAVE

08:52ALSO EXPRESSED CONCERNS ABOUT

08:54SAFETY, RELIABILITY AND

08:56OPERATION.

08:57ONE OF THE SAFETY CONCERNS IS

08:58THE CURRENT STOP AT SEAPORT

09:00BOULEVARD AND PIER FOR

09:01BOULEVARD.

09:01THAT INTERSECTION HAS BEEN A

09:03LONG TIME NEIGHBORHOOD CONCERN

09:05WHEN IT COMES TO PEDESTRIAN

09:06SAFETY, WHICH MAKES PLACEMENT

09:09OF THE SCHOOL BUS STOP THERE

09:10PARTICULAR MORE IMPORTANT TO

09:12REVIEW.

09:13THE BUS STOP IS IN A BIKE LANE

09:16AND YOUNG CHILDREN ARE REQUIRED

09:17TO NAVIGATE BETWEEN PARKED CARS

09:19,BICYCLE TRAFFIC AND ACTIVE

09:21VEHICLE TRAFFIC TO BOARD AND

09:23EXIT THE BUS.

09:24I HAVE PROVIDED TRANSPORTATION

09:26WITH VIDEOS AND DOCUMENTATION

09:28SHOWING THESE CONDITIONS.

09:29I HAVE ALSO RAISED CONCERNS

09:31ABOUT THE EFFICIENCY OF THE

09:32MORNING ROUTE.

09:34I HAVE MONITORED THE BUS

09:35THROUGH THE ZOOM APP AND THE

09:36ROUTE APPEARS TO RETRACE

09:38PORTIONS OF ITS PATH RATHER

09:39THAN FOLLOWING A MORE DIRECT

09:41ROUTE TO ELLIOTT, WHICH TAKES

09:43THE KIDS AN EXTRA TEN MINUTES

09:45TO GET TO SCHOOL FOR NO

09:46APPARENT REASON.

09:48THE AFTERNOON ROUTE ALSO NEEDS

09:49TO BE REVIEWED CLOSELY BASED ON

09:52THE ROUTE THAT IT SHOWS IN THE

09:54TRACKING APP ON ZOOM, IT

09:55APPEARS THAT THE BUS MAY BE

09:56MAKING A LEFT TURN FROM

09:57ATLANTIC AVENUE ONTO SEAPORT

09:59BOULEVARD.

10:00AT A.

10:01LOCATION WHERE SIGNAGE

10:02PROHIBITS A TURN FROM ATLANTIC

10:04AVENUE ONTO SEAPORT BOULEVARD.

10:06I AM ASKING TRANSPORTATION TO

10:08VERIFY THE ACTUAL ROUTE BEING

10:10TAKEN AND CONFIRM THAT THE BUS

10:12IS FOLLOWING ALL POSTED TRAFFIC

10:14RESTRICTIONS.

10:15THERE ARE.

10:16>> ALSO OPERATIONAL QUESTIONS

10:17THE PARENTS HAVE RECEIVED HAVE

10:19NOT RECEIVED ANSWERS TO.

10:21WE NEED CLARIFICATION ABOUT

10:22WHETHER A BUS MONITOR IS GOING

10:24TO BE ASSIGNED TO THE BUS AND

10:26THE EXACT TIME THAT STUDENTS

10:28ARE BEING PULLED FROM THEIR

10:30CLASSROOMS FOR AFTERNOON

10:31DISMISSAL.

10:34THESE DECISIONS AFFECT HOW MUCH

10:36INSTRUCTION TIME THE STUDENTS

10:37MAY BE MISSING AND FOR HOW LONG

10:39THEY ARE SPENDING IN THIS

10:41TRANSPORTATION PROCESS.

10:43IN ADDITION, THE ZOOM

10:45APPLICATION IS NOT PROVIDING

10:46CONSISTENT, CONSISTENTLY

10:48ACCURATE ARRIVAL INFORMATION.

10:50FAMILY FAMILIES WILL RECEIVE

10:52NOTIFICATION INDICATING THAT A

10:53BUS IS ARRIVING BUT THE BUS MAY

10:55ACTUALLY ARRIVE EARLIER OR

10:56SIGNIFICANTLY LATER THAN THE

10:58TIME THAT IS SHOWN ON THE

11:00APPLICATION.

11:00THIS MAKES IT EXTREMELY

11:01DIFFICULT FOR PARENTS TO SAFELY

11:03PLAN FOR AND PICK UP,

11:04PARTICULARLY AT A STOP THAT IS

11:06ALREADY PRESENTING A MAJOR

11:08TRAFFIC CONCERN.

11:09I HAVE MET WITH THE ELLIOTT UM

11:12ADMINISTRATORS AND HAVE

11:13COMMUNICATED THESE CONCERNS.

11:15THEY HAVEN'T BEEN ABLE TO GET

11:16BACK TO ME BECAUSE IT'S OUT

11:18OF THEIR CONTROL.

11:18WHAT'S MOST FRUSTRATING IS THAT

11:20NOW IT'S NOVEMBER 2ND AND I'VE

11:22STARTED THIS CONVERSATION IN

11:24SEPTEMBER AND HAVE NOT RECEIVED

11:25ONE EMAIL FROM TRANSPORTATION

11:28ABOUT ANY OF MY CONCERNS.

11:30SO I WOULD LIKE TO KNOW HAS

11:32THIS BUS STOP EVER BEEN

11:33REVIEWED FOR SAFETY IN REGARDS

11:35TO THE ACTUAL LOCATION THAT THE

11:37KIDS ARE BEING PICKED UP?

11:39HAS THERE EVER BEEN A REVIEW ON

11:41THE TRAFFIC PATTERNS THAT THE

11:43BUS IS TAKING ON THE ROUTE HOME

11:45AND WHY ARE WE UM WHAT IS BEING

11:50DONE ABOUT THE INACCURATE ZOOM

11:52NOTIFICATIONS THAT ARE BEING

11:53SENT TO PARENTS IN THE SUPPOSED

11:55REAL TIME TRACKING?

11:58THANK YOU.

11:59I WANT TO KNOW FOR THE RECORD

12:00THAT ALL OF YOU ALL HAVE GONE

12:02OVER YOUR TIME AND I'M LETTING

12:03Y'ALL SO DON'T SAY I INTERRUPT

12:05YOU.

12:05UM, SO I'M GOING TO ASK UH,

12:09CENTRAL STAFF THAT THE

12:10QUESTIONS THAT PARENTS ARE

12:11ASKING ALSO GET FILED.

12:14YOU KNOW HOW THE COUNSELORS ASK

12:16QUESTIONS AND WE SEND YOU

12:17QUESTIONS THESE WE'RE GOING TO

12:19DO THINGS DIFFERENTLY HERE.

12:20WE'RE GOING TO ALSO THE

12:21QUESTIONS THAT ARE BEING ASKED.

12:23>> WE'RE GOING TO.

12:24SEND THEM OVER TO YOU ALL SO

12:25THAT YOU CAN.

12:26PROVIDE ANSWERS AS WELL.

12:28SO GIVING YOU A LITTLE BIT

12:29EXTRA WORK AND THEN I'M JUST

12:31CURIOUS UM DID.

12:34YOU WERE YOU SCANNING FOR

12:35LINDSAY'S EMAIL WHILE WE WERE

12:37WHILE SHE WAS TALKING TO JUST

12:38CONFIRM THAT YOU IS THERE A

12:41RECORD OF HER EMAIL?

12:45HI, COUNSELOR.

12:46MY NAME IS DAN ROSENGARD,

12:47EXECUTIVE DIRECTOR FOR

12:49TRANSPORTATION.

12:49UM, YEAH.

12:50THANK YOU FOR FOR THE TESTIMONY

12:52AND EXACTLY AS YOU SAID I WAS I

12:54WAS LOOKING THROUGH OUR SYSTEM

12:55TO SEE UM NOT ABLE TO FIND

12:57EVERY RECORD ON THE FLY BUT I

12:59WAS I WAS LOOKING UP THAT ROUTE

13:00IN THAT STOP.

13:01UM, I WAS NOT ABLE TO FIND THAT

13:04SPECIFIC EMAIL OR TICKET.

13:05UM, I WOULD PROBABLY NEED A FEW

13:07MORE MINUTES TO BE ABLE TO FIND

13:08THAT.

13:08OKAY.

13:08>> SO I'D LIKE BEFORE THE END

13:10OF THIS TIME TOGETHER IF YOU

13:13COULD IDENTIFY THE TICKET AND

13:14LINDSAY'S EMAIL.

13:16SO THAT WAY WE CAN FIGURE OUT

13:17WHERE WE GO FROM HERE.

13:18CAN I MAKE A STATEMENT THAT I

13:19ACTUALLY DID EMAIL YOU

13:21PERSONALLY AND BP'S

13:22TRANSPORTATION BECAUSE I

13:23RECEIVED YOUR EMAIL FROM LYDIA

13:24PULASKI WHEN I MET WITH HER AT

13:26THE SEAPORT NEIGHBORHOOD

13:27MEETING.

13:27LINDSAY FOR THE RECORD, IT'S

13:29LINDSAY EFFORTS.

13:31TO RETIRE.

13:32SO MAYBE GIVE DAN SOME TIME TO

13:34LOOK IT UP AND AND IF IT GOT

13:35SENT TO SPAM THEN YOU KNOW

13:37THINGS LIKE THAT HAPPENED.

13:38SO DAN, BETWEEN NOW AND THE END

13:40OF THE HEARING, LET'S JUST TRY

13:41TO FIGURE THIS OUT BECAUSE YOU

13:42KNOW WHAT HAVING WORKED HERE

13:44FOR AS LONG AS I HAVE AND BEING

13:45A PARENT I'M TIRED OF HAVING

13:48THE SAME CONVERSATION AND

13:49EXPECTING DIFFERENT RESULTS.

13:50SO WHAT I'M TRYING TO DO IS

13:51HANDLE THINGS IN REAL TIME SO

13:52THAT WE'RE UTILIZING THESE

13:54HEARINGS NOT.

13:54TO JUST HEAR FROM DPS AND

13:55WHAT'S HAPPENING AND TO HEAR

13:57FROM YOU ALL BECAUSE WE ALREADY

13:58KNOW WHAT'S NOT WORKING.

13:59I WANT TO MOVE THINGS ALONG

14:01DIFFERENTLY.

14:02SO GET USED TO THE NEW WAY

14:04OF COMING TO MY HEARINGS.

14:05OKAY.

14:05YOU CAN HAVE A SEAT.

14:07LINDSAY WILL BE BACK TO YOU.

14:08I WANT TO KNOW FOR THE RECORD

14:09THAT WE ALSO HAVE BEEN JOINED

14:10BY COUNCILOR WEBER.

14:11ALL RIGHT, MOVING ON BECAUSE

14:14WE'RE HERE TO DO THE PEOPLE'S

14:15BUSINESS IS CASSANDRA

14:17CASSANDRA, YOU ALLEGEDLY HAVE

14:19TWO MINUTES.

14:21OKAY.

14:21HELLO, EVERYONE.

14:23MY NAME IS CASSANDRA XAVIER AND

14:26I AM A.

14:28DISABILITY ADVOCATE AND A

14:29FORMER DPS UH, STUDENT AND NOW

14:34AN AUNT.

14:36OF 215 KIDS.

14:38UM, SO 15 NIECES AND NEPHEWS

14:40AND QUITE A FEW OF THEM DO

14:42RECEIVE UM, BP'S SERVICES AND

14:46TRANSPORTATION.

14:47AND ONE OF THE THINGS THAT I AM

14:50CONCERNED ABOUT IS, YOU KNOW,

14:54THE SEASONS ARE CHANGING AS WE

14:56ALL KNOW AND THE WINTER IS

14:59COMING BACK WITH WHATEVER IT

15:02MAY BE COMING.

15:03WITH UH REGARDING SNOW, UM,

15:07WILL THERE BE WAYS TO KEEP THE

15:11PATHWAYS CLEAR FOR STUDENTS TO

15:12GET IN AND OUT OF THE BUSSES.

15:14SAFELY AND ALSO WONDERING IF IS

15:21THERE ANY UPDATE ON THE BUS

15:25MONITOR SITUATION BECAUSE THE

15:27SAFETY OF THE STUDENTS ON THOSE

15:30BUSSES ARE CRITICAL YOU KNOW

15:32FIRST GRADERS, KINDERGARTNERS

15:34BEING AWAY FROM THEIR PARENTS

15:35FOR THE FIRST TIME.

15:37UM, I THINK IT'S REALLY

15:39CRITICAL TO HAVE BUS MONITORS

15:41THERE FOR STUDENTS IN THE

15:44BUSSES ACTIVELY TO MAKE SURE

15:46EVERYONE'S SAFE AND ABLE TO GET

15:48AROUND THE UM GET AROUND THE

15:52BUSSES SAFELY.

15:53UM, BUT MOST DEFINITELY.

15:58THE CONCERN IS LEGIT WITH THE

16:00SEASONAL CHANGES AND THE WAY

16:03THE CITY CAN TAKE CARE

16:06OF MAKING SURE THE BUSSES ARE

16:08EASY TO GET IN AND OUT OF FOR

16:10BOTH STUDENT AND BUS MONITORS.

16:17YOU WANT ME?

16:18DO YOU WANT ME TO DO THE SAME

16:19THING I DO TO EVERYBODY ELSE?

16:20AND YES SOME OF THE QUESTIONS

16:21OKAY WELL SO DAN WHAT HOW ARE

16:25WE DOING WITH BUS MONITORS?

16:27YEP.

16:28>> UM YEAH.

16:29SO I'D YOU KNOW REALLY

16:30APPRECIATE THAT TESTIMONY AND I

16:31THINK AGREE THE THE WORK THAT

16:33THE BUS MONITORS DO IS

16:34ABSOLUTELY CRITICAL AND WE HAVE

16:37UM CLOSE TO 650 BUS MONITORS

16:39WHO SUPPORT OUR STUDENTS WITH

16:41DISABILITIES EVERY DAY.

16:42UH, THOSE BUS MONITORS UM, DO

16:45REALLY, REALLY IMPORTANT WORK

16:47AND WE WE TRY TO SET THEM UP

16:50FOR TO BE ABLE TO SUCCESSFULLY

16:51SUPPORT THE STUDENTS ON THE

16:52BUSSES.

16:53SO THAT INCLUDES UH EIGHT HOURS

16:55OF TRAINING EVERY SUMMER AND

16:56NEW THIS YEAR IS AN ADDITIONAL

16:58EIGHT HOURS OF TRAINING

16:59THROUGHOUT THE SCHOOL YEAR.

17:00SO I COULD TALK A LOT MORE

17:01ABOUT THAT.

17:02YES I.

17:02KNOW I'M SURE.

17:03WE WILL BUT I'M GOING TO REEL

17:04YOU RIGHT BACK IN.

17:05CASSANDRA, THANK YOU SO MUCH

17:06FOR YOUR TESTIMONY.

17:07I WILL JUST SAY FOR THE RECORD

17:09THAT THE QUESTION SPECIFICALLY

17:10WAS WHAT ARE WE GOING TO DO TO

17:12INCREASE THE NUMBER OF BUS

17:13MONITORS THAT WE HAVE TO

17:16SUPPORT THE STUDENTS NOT

17:17WHETHER OR NOT YOU TRAIN THEM.

17:18SO I JUST WANT TO KNOW FOR THE

17:19RECORD THAT THAT'S THE QUESTION

17:20THAT I'M GOING TO ASK DURING MY

17:22TESTIMONY.

17:22THANK YOU CASSANDRA, WE

17:23APPRECIATE YOU BEING HERE.

17:24THANK YOU.

17:25>> OKAY SO I'M GOING TO NEXT

17:28JUST FOR UH BECAUSE I

17:31UNDERSTAND WE HAVE PEOPLE ON

17:33VIRTUALLY I DON'T KNOW WHO THEY

17:35ARE, BUT THEY'RE THERE.

17:37SO, UH, WE NEED SOME TECHNICAL

17:39ASSISTANCE FROM Y'ALL.

17:41TELL ME WHO'S ON DECK.

17:42WE'RE GOING TO GO TO OUR

17:44VIRTUAL TESTIMONY AND THEN

17:46WE'RE GOING TO COME BACK INTO

17:47PERSON.

17:47AND WHEN WE COME BACK INTO

17:49PERSON JUST SO YOU UNDERSTAND

17:50THEY'RE ON A SHOW AS WE HAVE

17:52GIOVANNI, SADY AND GRAHAM.

17:56OKAY.

17:56SO JUST PREPARE YOURSELVES

17:58BECAUSE YOU'LL BE NEXT OKAY WE

18:00HAVE SEAN.

18:02SEAN, CAN YOU HEAR ME?

18:04YES MA'AM I CAN I CAN HEAR YOU.

18:06SO WHEN YOU HEAR ME SAY OKAY,

18:08TIME'S UP I DON'T WANT TO ACT

18:09LIKE YOU CAN'T HEAR ME, OKAY?

18:10SEAN.

18:11NO, MA'AM, I SHALL NOT.

18:12ALL RIGHT.

18:12YOU GOT TWO MINUTES.

18:13GO.

18:14>> THANK YOU SO MUCH.

18:16BOSTON PUBLIC SCHOOLS IS

18:17FAILING TO MEET ITS

18:18TRANSPORTATION OBLIGATIONS

18:20UNDER MASS GENERAL LAW CHAPTER

18:2171, SECTION 68 AS WELL AS ITS

18:23OWN PUBLISHED STUDENT

18:25TRANSPORTATION ELIGIBILITY

18:26POLICIES.

18:27REPEATED AND SUBSTANTIAL

18:28SERVICE FAILURES RAISE SERIOUS

18:31QUESTIONS ABOUT WHETHER OR NOT

18:32BOSTON PUBLIC SCHOOLS IS

18:33MEANINGFULLY FULFILLING THAT

18:34OBLIGATION.

18:35SPECIFICALLY SPEAKING FOR MY

18:36SON WHO GOES TO THE WAR IN

18:38PRESCOTT, BY MY ESTIMATION HIS

18:39BUS IS ON TIME LESS THAN 25%

18:42OF THE TIME IT IS NOW NOVEMBER

18:452ND.

18:45MY SON MORE OFTEN THAN NOT

18:47ARRIVES LATE TO HIS SCHOOL

18:48WHICH IS MATERIALLY IMPACTING

18:50HIS EDUCATION.

18:51THE APP WHICH ASSISTS PARENTS

18:52WITH TRACKING IS FREQUENTLY

18:54WRONG OR JUST DOES NOT WORK.

18:56TO MAKE MATTERS WORSE, DPS

18:57PERSONNEL OFTEN FAIL TO PROVIDE

18:59ANY MEANINGFUL FEEDBACK DESPITE

19:01REPEATED REQUESTS.

19:02TO MY KNOWLEDGE THERE IS NO

19:03PLAN, NO SUBSTANTIVE CORRECTIVE

19:05ACTION AND NO STRUCTURED

19:07COMMUNICATION WITH FAMILIES

19:08IMPACTED BY THIS FAILURE

19:09OF SERVICE.

19:10I THEREFORE WOULD LIKE TO SEE A

19:12WRITTEN DETERMINATION OF THE

19:13DISTRICT'S LEGAL AND POLICY

19:15OBLIGATIONS AND EXPLANATION

19:16OF HOW THE CURRENT LEVEL

19:17OF SERVICE SATISFIES THOSE

19:18BECAUSE ALMOST CERTAINLY THEY

19:20DO NOT AND IMMEDIATE CORRECTIVE

19:21ACTION PLANS WITH TIMELINES AND

19:23SPECIFIC ACTIONS TO SET

19:25TIMELINES.

19:26GIVEN THE APPARENT SYSTEMIC

19:27NATURE OF THESE TRANSPORTATION

19:28FAILURES AND THE NUMBER

19:30OF FAMILIES PERSONALLY

19:31AFFECTED, I AM INCREASINGLY

19:32CONCERNED THAT THIS IS BEYOND

19:34INDIVIDUAL SERVICE COMPLAINTS

19:35AND MAY RISE BROADER QUESTIONS

19:37OF BP'S COMPLIANCE WITH ITS

19:39STATUTORY TRANSPORTATION

19:41OBLIGATIONS.

19:42I YIELD THE REST OF MY TIME.

19:43THANK YOU.

19:44OKAY SO YOU TALKING ABOUT

19:46YELLING I LOVE THAT FOR YOU

19:47HERE IN THE STAND HOW THIS

19:48WORKS.

19:48THANK YOU.

19:50UM CURIOUS DAN, DO YOU KNOW

19:51WHAT THE STATUTORY UH,

19:54MASSACHUSETTS STATE LAW STATES?

19:55CAN YOU PUT THAT INTO THE

19:56RECORD FOR ME?

19:57WHAT IS IT DEBBIE REFERRING TO

19:59BECAUSE HE'S DROPPING THINGS

20:00AND I WANT TO MAKE SURE THAT

20:02EVERYBODY KNOWS WHAT HE'S

20:02REFERRING TO.

20:03WHAT IS THAT?

20:04THERE ARE MANY, UH, A NUMBER

20:06OF DIFFERENT, UH, SECTIONS

20:08OF MASS GENERAL LAW THAT UH,

20:09SPEAK TO SCHOOL TRANSPORTATION

20:11.

20:11SO I CAN'T NECESSARILY SPEAK TO

20:13ALL OF THEM, YOU KNOW,

20:16IMMEDIATELY.

20:16BUT UM, I KNOW THAT, UH, DPS IS

20:20PROVIDING TRANSPORTATION

20:22SERVICES, UH, BEYOND WHAT IS

20:24REQUIRED BY STATE LAW IN TERMS

20:26OF ELIGIBILITY REQUIREMENTS IS

20:28ONE AREA THAT I, UM, NO ONE CAN

20:30SPEAK TO.

20:31OKAY.

20:32>> THANK YOU.

20:32THANK YOU FOR THAT.

20:33UM, AND I WANT TO NOTE FOR THE

20:35RECORD I DON'T KNOW WHERE MY

20:36COLLEAGUES WHEREVER THEY ALL

20:37CAME IN AT THE SAME TIME.

20:39SO WE HAVE COUNSELOR L FOLLOWED

20:41BY COUNSELOR FITZGERALD AND

20:43COUNSELOR CULPEPER.

20:44WE'RE WAIVING, UH, OPENING

20:46TESTIMONY, UH, REMARKS BECAUSE

20:48WE WANT TO HEAR FROM THE

20:49PUBLIC.

20:50SO SEAN.

20:50>> GOOD JOB.

20:51THANK YOU FOR THAT.

20:52UM, AND WE'RE GOING TO GO NEXT

20:55TO WHO'S ON DECK.

20:59OH.

21:00>> STUDENT.

21:01>> I HOPE YOU DON'T SKIP SCHOOL

21:03TO.

21:04BE HERE WHILE YOU'RE VIRTUAL.

21:06SO YOU PROBABLY IN CLASS AS

21:09RECORDED.

21:09>> SOME PEOPLE SAY IT'S UM.

21:12OKAY, THIS IS JUST.

21:14A TOUR.

21:14I'M A SIXTH GRADER AT THE

21:16RAFAEL.

21:16HERNANDEZ K TO SIX SCHOOL IN

21:18EGGLESTON.

21:19MY MORNING BUS B147 HAS BEEN

21:21CONSTANTLY LATE THIS SCHOOL

21:22YEAR AND IT REALLY TIRES ME OUT

21:24WHEN I'M RUNNING UP THE STAIRS

21:26AT 845 BECAUSE SIXTH GRADE

21:27CLASSES START AT 830 AND I KNOW

21:30THIS DOESN'T SOUND LIKE MUCH

21:32BUT IT REALLY ADDS UP OVER TIME

21:33AND IT'S ALSO ANNOYING TO WALK

21:35IN EVERY DAY TO CLASS AND HAVE

21:37TO HAND MY TEACHER A TARDY

21:39PASS.

21:39THE BUS BEING LATE IS GIVING

21:40ME STRESS ISSUES AND IT'S GOING

21:43TO AFFECT EVENTUALLY AFFECT MY

21:46GRADES.

21:46THE THING I'M MOST EXCITED FOR

21:48FOR SEVENTH GRADE IS TO NOT

21:50HAVING TO BE LATE FOR SCHOOL

21:52BECAUSE THE ROUTE WAS UNCOVERED

21:54OR A MECHANICAL ISSUE OR AN

21:57UNFORESEEN DELAY BECAUSE THESE

21:58DELAYS REALLY ARE FORESEEN AND

22:01BECAUSE THEY HAPPEN EVERY DAY

22:03AND I KNOW TRANSPORTATION HAS

22:05BIGGER DELAYS TO WORRY ABOUT,

22:07BUT I'M JUST SAYING THAT

22:10CONSISTENT BUT SMALL DELAYS ADD

22:11UP OVER TIME AND STUDENTS

22:13SHOULD ONLY BE WORRYING ABOUT

22:15DOING THEIR BEST AT SCHOOL NOT

22:16WORRYING ABOUT BUS DELAYS.

22:20GOOD AFTERNOON.

22:22MY NAME IS AARON RAMSEY TOUR

22:23AND I'M A ROSLINDALE RESIDENT

22:25AND A PROUD PARENT TO FOUR

22:26CHILDREN, ALL OF WHOM CURRENTLY

22:28ATTENDS THE RAFAEL HERNANDEZ

22:30SCHOOL AND THEY UTILIZE YELLOW

22:31BUS TRANSPORTATION TO GET TO

22:32AND FROM SCHOOL EACH DAY.

22:34I'VE BEEN A PARENT SINCE 2019.

22:37DURING THESE EIGHT YEARS

22:39TRANSPORTATION HAS CONTINUALLY

22:41BEEN THE MOST FRUSTRATING,

22:43DISAPPOINTING AND STRESSFUL

22:44PART OF OUR FAMILY'S

22:46EXPERIENCE.

22:47MY DAUGHTER SHARED IN HER

22:48TESTIMONY ABOUT THE STUDENT

22:49EXPERIENCE OF CHRONIC BUS

22:51DELAYS.

22:51AND TODAY I'D LIKE TO FOCUS ON

22:53MY EXPERIENCE AS A PARENT.

22:55FOR CONTEXT, THIS YEAR MY

22:57CHILDREN'S BUS HAS BEEN MORE

22:58THAN TEN MINUTES LATE AND 94%

23:01OF OCCURRENCES AND HAS ARRIVED

23:03AFTER THE MORNING BELL.

23:0471% OF THE TIME.

23:06WHAT IS PARTICULARLY

23:07FRUSTRATING TO ME AS A PARENT

23:09IS THE LACK OF TRANSPARENCY AND

23:11ACCOUNTABILITY TOWARDS MAKING

23:12CHANGE WHEN THE SYSTEM DOESN'T

23:13FUNCTION AS IT SHOULD.

23:15SINCE THE BEGINNING OF THE YEAR

23:17I HAVE FOLLOWED BP'S PROCESSES

23:18TO REMEDY THIS ISSUE.

23:20I HAVE FILED TICKETS BOTH

23:22ONLINE AND VIA THE

23:23TRANSPORTATION HOTLINE ON

23:24NUMEROUS OCCASIONS.

23:26I HAVE CALLED THE HELPLINE.

23:28I'VE EVEN EMAILED DIRECTLY WITH

23:29DAN ROSENGARD.

23:30NONE OF THESE METHODS SEEM TO

23:32BE MOVING THE NEEDLE.

23:33THE GENERAL RESPONSE IS THAT

23:35THE ISSUES HAVE BEEN ELEVATED

23:36TO TRANS FAT DEV.

23:37THE BUS IS BEING MONITORED.

23:39AND NOW WE JUST MUST WAIT.

23:40THESE ARE NOT NEW ISSUES OR

23:42DELAYS.

23:43HOW LONG DO WE WAIT?

23:45WHAT IS THE THRESHOLD FOR

23:46INTERVENTION?

23:47WHAT IS THE PLAN FOR

23:48IMPROVEMENT?

23:49WE CONTINUE TO WAIT FOR A CLEAR

23:51ACTIONABLE ANSWER.

23:52IN THE MEANTIME, BP'S SILENCE

23:55FOR LEE'S RELUCTANT COMPLICITY

23:57.

23:59PLEASE STOP PUTTING THE BURDEN

24:01ON FAMILIES TO CONTINUE

24:02COMPENSATING FOR BP'S FAILURES.

24:04GIVE US CLEAR AND MEANINGFUL

24:05PATHWAYS TO CHANGE AND THE

24:07CONFIDENCE THAT OUR EXPERIENCE

24:09IS BEING HEARD.

24:10THANK YOU.

24:12OKAY.

24:13>> THANK YOU.

24:14I.

24:14>> UM WHOEVER'S ON LINE I

24:16UNDERSTAND YOU HAVE TO ACCEPT,

24:18UH, THE REQUEST TO BE A

24:20PANELIST.

24:21SO WHEN YOU SEE THAT POP UP ON

24:24YOUR SCREEN, SAY YES.

24:27IT'S NOT A VIRUS WE'RE SENDING

24:29YOU.

24:31I PROMISE.

24:34YOU HAVE TO JOIN TO BE A

24:36PANELIST.

24:40WHAT'S THEIR NAME?

24:41WHAT IS IT?

24:43FLORIDA.

24:46IF YOU CAN HEAR ME.

24:49YOU HAVE TO ACCEPT THE

24:51INVITATION TO BE A PANELIST.

24:54FLORIDA SOLAR PANEL.

24:56NO.

24:56MAYBE YOU DON'T UNDERSTAND.

24:58I DON'T KNOW IF IT'S BILINGUAL.

25:01FLORIDA POLICY A CASTLE IN THE

25:04ENGLISH ETCETERA INVITATION BUT

25:07I AM AQUI IN A ZOOM.

25:09I'M JUST MAKING ALL TYPES

25:11OF ASSUMPTION HERE FLORIDA

25:12SOUNDS WITH A I DON'T KNOW I'M

25:13JUST.

25:16GOING ONCE.

25:17FLORIDA GOING TWICE.

25:19GONE CMO BACK INTO THE CHAMBER

25:22.

25:23WE HAVE GIOVANNI WHO IS NO

25:26STRANGER TO THIS CHAMBER SAYING

25:29COME ON SAFETY COME ON DOWN AND

25:32THEN.

25:33GRAHAM.

25:34>> LORI, ANASTASIA, CATHERINE

25:37AND CATHERINE THAT IS THE ORDER

25:40IN WHICH UH, WE'RE GOING TO GO.

25:43SO GIOVANNI, SADIE AND GRAHAM,

25:44YOU'RE UP NEXT.

25:47OKAY.

25:47LOCK UP EVERYTHING.

25:50DON'T START YET.

25:50LET ME GET THIS.

25:52TWO MINUTES.

25:54>> I GO.

25:57GOOD AFTERNOON EVERYONE.

25:59MY NAME IS GIOVANNI BURGOS.

26:00I AM HERE TODAY AS A VICE

26:02PRESIDENT.

26:03BUS MONITOR FOR MORE THAN 20

26:05YEARS OF EXPERIENCE.

26:06AND AS A PARENT.

26:08OUR CHILDREN THEY SAY THE UM

26:11OUR CHILDREN SAFETY.

26:13SHOULD NEVER.

26:14BE COMPROMISED BECAUSE OF IT OR

26:16STAFF TWO OF THEM THE.

26:18TRANSPORTATION DEPARTMENT PLAN

26:20MONITOR WHEN SOMETHING GOES

26:22WRONG AND STEP TO TAKE

26:25RESPONSIBILITY FOR STAFF

26:26ASSURING UM SAFE ASSIGNMENT AND

26:29MANAGEMENT DECISIONS THEY MAY

26:31CONTRIBUTE TO THE AGENCY THAT I

26:34AM ASKING PARENT TO STAND WITH

26:36OUR CHILDREN MONITOR ANY UNION

26:40IF YOUR CHILD REQUESTS A 1 TO 1

26:42MONITOR PLEASE PLEASE PAY

26:44ATTENTION IF YOU SEE ONLY ONE

26:47MONITOR ON THE BUS THAT MEAN

26:48THAT SHE.

26:50OR HE CARRY MULTIPLE STUDENTS

26:52WHO REQUIRES INDIVIDUAL

26:55SUPERVISION ASK ASK QUESTION

26:59WHO IS YOUR JOB BUS YOUR

27:02STUDENT MONITOR?

27:04THE EXECUTIVE DIRECTOR HAVE

27:06STATED THAT THERE ARE MONITOR

27:08ASSIGNED TO EVERY BUS.

27:11I AGREE THAT I AGREE WITH THAT

27:13BUSSES HAVE MONITOR ASSIGNED.

27:17HOWEVER HAVING ONE MONITOR UM

27:19BUSSES THAT DOESN'T MEAN THAT

27:21THE BUS HAVE THE AMOUNT

27:23OF MONITOR THEY'RE REQUIRED

27:26DIFFERENT ROAD.

27:27NEED DIFFERENT AMOUNT

27:28OF MONITOR FOR EXAMPLE IT HAS

27:30215 THESE BUS REQUESTS TO

27:33MONITOR BUT REPORTED HAVE ONE

27:36MONITOR A STUDENT RUN OFF FROM

27:38THE BUS.

27:39THE MONITOR HAVE TO LEAVE FIVE

27:41OTHER STUDENT REQUIRES MONITOR

27:43AND ATTENDANT TO CHASE THE

27:46OTHER STUDENT MISS 20 A HIGH

27:49PRIORITY SCHOOL RULE REQUEST

27:51THREE MONITOR ACCORDING TO THE

27:53REPORT TO ALL THE THREE MONITOR

27:55WHERE BEAT UP AND INJURE THERE.

27:58THERE HAVE ALSO BEEN CONCERN

28:00ABOUT THE ROAD OPERATIONAL WEEK

28:03ONLY TO MONITOR BECAUSE A

28:05STAFFING SHORTAGE HOW CAN WE

28:07EXPECT MONITOR TO KEEP A

28:09STUDENT SAFE WHEN THE STAFFING

28:11LEVEL DO NOT MATCH THE STANDARD

28:14AT THREE 315 REQUIRES TO

28:16MONITOR SINCE THE SCHOOL UH

28:18BEGUN MONITOR UH SIDE MONITOR

28:21REPORTED THAT CANNOT HANDLE 13

28:24STUDENT BY HERSELF PLUS THE 1

28:28TO 1.

28:30YEAH THE.

28:31WILL LAST NIGHT 35 THIS BOSS

28:34REQUEST THREE MARK THREE

28:36MONITOR IS OPERATING ONLY WITH

28:38ONE DOSE MONITOR THAT

28:41PARTICULAR MONITOR AND THAT

28:42SHE'S THE HER OWN CHILD 1 TO 1

28:45SHE HAVE A SEIZURE.

28:46IMAGINE IF THE OTHER STUDENT

28:48HAVE A COACH AT THE SAME TIME.

28:49WHO DO YOU THINK THAT YOU'RE

28:50GOING TO SAFE.

28:51FIRST JANEY HUH?

28:55THANK YOU.

28:56OKAY I LET YOU GO A.

28:57>> LITTLE EXTRA FOR THAT.

28:58>> I DON'T WANT ANYBODY MAD AT

29:00ME SAYING DON'T TRY TO BE LIKE

29:01GIOVANNI.

29:02OKAY?

29:02TIME TO.

29:05GO AND THEN GRAHAM.

29:06GOOD AFTERNOON EVERYONE.

29:08MY NAME IS KATIE JASMINE I AM

29:10THE PRESIDENT OF LOCAL 2936.

29:13I HAVE ALSO BEEN A BUS.

29:15MONITOR FOR.

29:16>> OVER 26 YEARS.

29:17THE REASON.

29:18WE'RE HERE TODAY IS BECAUSE I'M

29:21TIRED.

29:22>> OF SEEING TRANSPORTATION.

29:23DEPARTMENT BLAME MONITORS.

29:25>> FOR MANAGEMENT FAILURE AND

29:27NEGLECT.

29:29I WANT TO ADDRESS.

29:29THE NEW HALF.

29:30SAFETY BUSSES.

29:32HAS ORDERED.

29:33WRONG BUSSES WITHOUT SAFETY.

29:36RESTRAINTS REQUIRED BY SOME

29:37STUDENTS.

29:39AFTER MONITORS.

29:39COMPLAINED.

29:40>> THE DISTRICT ORDERED SAFETY

29:42STRINGS TO BE INSTALLED ON THE

29:44BUSSES.

29:45HOWEVER, WE ARE CONCERNED THAT

29:47THESE RESTRAINTS MAY CREATE

29:48ADDITIONAL RISK IF THEY ARE NOT

29:51PROPERLY INSTALLED AND PROPER

29:53SECURITY RESTRAINTS COULD

29:54POTENTIALLY BECOME OBJECTS THAT

29:57STUDENTS MIGHT USE TO ENJOY

30:00THEMSELVES OTHERS.

30:01THAT CREATES NEW HAZARDS.

30:04WE HAVE ALSO RECEIVED REPORTS

30:06THAT SOME STUDENT ALLEGEDLY

30:08HAVE TAKEN THESE RESTRAINTS

30:10HOME BECAUSE MANY OF THEM WERE

30:12ENDING UP ON THE.

30:14FLOOR AT THE BACK.

30:15OF THE BUS.

30:17IF THAT IS HAPPENING, IT'S

30:18REAL.

30:19ADDITIONAL QUESTIONS ABOUT

30:20WHETHER EQUIPMENT IS

30:22APPROPRIATE AND WHETHER PUBLIC

30:23MONEY IS BEING SPENT

30:25EFFECTIVELY.

30:26MANY MONITORS DOES NOT SPEAK

30:28ENGLISH PRIVATELY.

30:30MANAGEMENT ARE THE ONES WHO

30:32HIRED THEM LIKE THAT TO TAKE

30:35ADVANTAGE OF THAT.

30:36I'M ALSO DEEPLY CONCERNED BY.

30:39REPORTS THAT BP HAS ALLEGEDLY

30:41DESCRIBED MONITORS TO PARENTS

30:43AND SCHOOL STAFF AS UNEDUCATED

30:46PEOPLE PERFORMING UNEDUCATED

30:48JOBS.

30:50THAT KIND OF LANGUAGE IS

30:52DISRESPECTFUL AND UNACCEPTABLE.

30:54I WANT TO CLARIFY PRIVATE

30:56VENDOR MONITORS ARE NOT PART

30:59OF OUR UNION.

31:01AS UNION PRESIDENT I CANNOT

31:02SPEAK FOR PRIVATE VENDORS OR

31:05CONFIRM THAT THEY RESERVE ANY

31:07TYPE OF TRAINING.

31:08FINALLY I'M ASKING THE BOSTON

31:11CITY COUNCIL TO INVESTIGATE AND

31:13AUDIT THE TRANSPORTATION

31:15DEPARTMENT BUDGET AND STAFFING

31:18PRACTICES.

31:19THE DISTRICT REPEATEDLY CLAIM

31:21IT DOES NOT HAVE ENOUGH MONEY

31:23YET.

31:23MONITORS ARE BEING EXPECTED TO

31:25TAKE TWO OR EVEN THREE PEOPLE'S

31:28JOBS, SAVING THE DISTRICT

31:30THOUSANDS OF DOLLARS ON A DAILY

31:32BASIS.

31:33THANK YOU.

31:34COULD I GET THAT?

31:35YOU'RE WRONG.

31:36WHAT?

31:36THE PHOTOS.

31:37I GIVE IT TO YOU GUYS.

31:39YOU GAVE HER THE PICTURES?

31:40THEY HAVE IT AND THEN I'M

31:42CURIOUS.

31:43DAN I'M CURIOUS JUST REALLY

31:46QUICK.

31:46THE THE SAFETY BELTS.

31:48AND IS THIS THE FIRST TIME

31:49YOU'VE HEARD ABOUT.

31:51THE HARM THAT IT MIGHT CAUSE

31:52FOR STUDENTS?

31:54SO IT'S NOT THE FIRST TIME THAT

31:56WE HAVE, UM, HEARD THIS AND WE

31:58HAVE BEGUN LOOKING INTO IT AND

32:00SPOKEN WITH BOTH THE PRESIDENT

32:01AND THE VICE PRESIDENT ABOUT

32:02IT.

32:03GREAT.

32:03THE SAFETY HARNESSES THAT THEY

32:05RAISE COMPLAINTS ABOUT ARE A

32:07NATIONAL BRAND OF CERTIFIED

32:09HARNESSES USED SPECIFICALLY FOR

32:11STUDENT TRANSPORT ON BUSSES.

32:13WE UNDERSTAND THE CONCERNS THAT

32:14THEY'VE RAISED ABOUT THEM AND

32:15WE ARE WORKING TO FIND WAYS TO

32:17IMPROVE IT AND HAVE BEEN

32:18WORKING ON THAT FOR SOME MONTHS

32:19NOW.

32:20THANK YOU.

32:20CHECKING.

32:21AND I WANT EVERYONE TO KNOW

32:23THAT THIS IS NOT HOW WE

32:26NORMALLY DO HEARINGS.

32:27WHEN I'M ASKING QUESTIONS THAT

32:29ARE BEING RAISED BY THE PUBLIC.

32:31SO I JUST WANT TO ACKNOWLEDGE

32:32DAN AND JACKIE FOR YOUR

32:34WILLINGNESS TO PARTICIPATE IN

32:36THIS EXERCISE.

32:38UM, AND I KNOW THAT THE

32:41ADMINISTRATION WILL PROBABLY

32:42YELL AT ME TOMORROW BUT I WILL

32:44TRY NOT TO DO THAT AS MUCH.

32:46BUT I AM CURIOUS AND THAT'S WHY

32:48I KEEP ASKING THESE QUESTIONS.

32:49SO HERE.

32:50>> WE GO.

32:51THANK YOU, SADIE AND JOANNE.

32:53UM, SO GRAHAM.

32:55YES.

32:56YES.

32:57>> YOU HAVE.

32:593000 MINUTES.

33:01>> THANK YOU.

33:02HELLO.

33:03>> I'M GRAHAM BAKER MURPHY.

33:04I GO TO THE RAFAEL HERNANDEZ IN

33:06ROXBURY.

33:07I'M IN SIXTH GRADE AND I RIDE

33:08THE BUS BE ONE FOR SEVEN EACH

33:10DAY.

33:10THANK YOU FOR LISTENING TO

33:11ME TODAY I'D LIKE TO HIGHLIGHT

33:13THREE ISSUES OF THE BUS LATE.

33:15FIRST OF ALL.

33:16>> THE.

33:16STRESS ON PARENTS AND FAMILIES

33:18IS CRAZY.

33:18IF WE.

33:19>> GET A NOTIFICATION THAT THE

33:20BUS IS GOING TO BE LATE WE ARE

33:22LIKE OH SHOOT ARE WE GOING TO

33:23RIDE THE BUS?

33:24ARE WE GOING TO WAIT IT OUT AND

33:26BE LATE TO SCHOOL OR ARE WE

33:28GOING TO FIGURE OUT HOW TO

33:29CARPOOL WITH OTHER PARENTS?

33:31IT IS VERY STRESSFUL BECAUSE WE

33:33DON'T KNOW WHAT TO DO AND WE'RE

33:36SCRAMBLING TO FIGURE OUT HOW

33:38THE KIDS ARE GOING TO GET TO

33:39SCHOOL.

33:40IT CAN ALSO BE VERY HARD TO

33:43START YOUR DAY, ESPECIALLY FOR

33:44THE YOUNGER KIDS.

33:45THEY CAN'T TRANSITION INTO

33:47CLASS AND ALL KIDS DON'T GET TO

33:50SOCIALIZE IN THE MORNINGS.

33:51IT CAN BE REALLY HARD YOU HAVE

33:53TO RUSH INTO CLASS AND AS A

33:55SIXTH GRADER I HAVE A CLASS AT

33:56840.

33:57SO IF THE BUS IS MORE THAN TEN

33:59MINUTES LATE TO SCHOOL.

34:00I'M ACTUALLY MISSING CLASS TIME

34:02AND I CAN LIKE FALL BACK IN

34:03CERTAIN THINGS AND I'M MISSING

34:06TIME ESPECIALLY IN MATH CLASS.

34:09I MISS A LOT OF MATH CLASS IF I

34:11AM MORE THAN TEN MINUTES LATE

34:12TO SCHOOL.

34:14IT IS ALSO VERY BAD WHEN RELATE

34:16TO SCHOOL KIDS.

34:17SOME KIDS DON'T GET BREAKFAST

34:18AND IF THERE ARE KIDS WHO RELY

34:20ON HAVING SCHOOL BREAKFAST THEY

34:22DON'T HAVE BREAKFAST AT HOME.

34:24IF THEY DON'T GET BREAKFAST

34:26THAT THEY'RE HUNGRY UNTIL

34:28SCHOOL LUNCH TIME.

34:30UM IT'S.

34:31IT'S NOT THAT IT'S NOT OFFERED.

34:33IT'S THAT THERE'S NO TIME.

34:35I GOT TO SCHOOL TODAY AND I WAS

34:37LIKE I'M HUNGRY, I WANT TO HAVE

34:38SOME BREAKFAST AND MY CLASS WAS

34:40ALREADY GOING INTO THE OTHER

34:41CLASSROOM.

34:42MY HOMEROOM CLASS WAS AND I

34:43WASN'T ABLE TO GET TO

34:45BREAKFAST.

34:46UH, AND THAT CAN REALLY AFFECT

34:48LEARNING.

34:48ESPECIALLY KIDS WHO DON'T HAVE

34:50BREAKFAST.

34:50THEY'RE HUNGRY FOR THE FIRST 2

34:52OR 3 CLASSES AND THEY DON'T GET

34:54FOOD FOR UP TO FOUR HOURS.

34:56THAT CAN BE VERY BAD FOR KIDS

34:59TRYING TO FOCUS IN CLASS AND IT

35:02CAN.

35:03AFFECT OUR DAY VERY BADLY.

35:06THANK YOU.

35:07GRANT WAIT.

35:08WHAT WOULD YOU LIKE ME TO DO

35:10DIFFERENTLY?

35:11I WOULD LIKE TO TRY TO IMPROVE

35:15THE BUS TIMES AND IF POSSIBLE

35:18START THE BUS.

35:19STRETCH A BIT EARLIER BECAUSE

35:21THERE HAVE BEEN TIMES WHERE A

35:23BUS WE UH FOR MY BUS ROUTE

35:26PERSONALLY WE HAVE ANOTHER OUR

35:29BUS IS COVERING ANOTHER ROUTE

35:31BEFORE US AND WE WILL HAVE TO

35:34SEE IF THE FIRST SCHOOL UM THAT

35:38HAS OUR.

35:38BUSSES IS LATE.

35:40WE KNOW WE'RE GOING TO BE LATE

35:41TOO.

35:41SO IF WE COULD MAYBE SET

35:44EVERYTHING BACK TEN MINUTES IT

35:46WOULD BE MUCH BETTER.

35:46OKAY.

35:47>> THANK YOU.

35:48YOU WANT TO WORK FOR ME?

35:49YES.

35:49YEAH.

35:50>> THANK YOU.

35:52I KNOW HE'S GOT A JOB.

35:54HE'S GOOD.

35:55GO AHEAD.

35:56THANK YOU.

35:57HI.

35:57I'M GRAHAM'S MOM BY.

35:58>> FULL DISCLOSURE.

35:59UM, MY.

36:00>> NAME IS LAURIE MURPHY.

36:01I'M A.

36:01PARENT NOW.

36:02EIGHT YEARS.

36:03UH, I HAVE TWO KIDS.

36:04THIS GUY WHO'S IN SIXTH GRADE

36:06AND A THIRD.

36:07GRADER WHO.

36:07UM, IS STILL.

36:09>> AT.

36:09SCHOOL TODAY AND.

36:10I WILL BE HEADING HOME ON THE

36:11BUS.

36:11HOPEFULLY ON TIME PRETTY SOON.

36:13MY CONCERNS AND I'VE BEEN

36:14EMAILING MANY TIMES WITH DAN

36:16ROSEN.

36:16SO THANK YOU DAN FOR BEING

36:18RESPONSIVE WHEN YOU CAN BE UM.

36:20BUT THE PROBLEM IS OUR ISSUES

36:22CONTINUE TO HAPPEN.

36:24UM I THINK WHAT'S REALLY

36:24IMPORTANT TO KIND OF OWN HERE

36:26IS I'M PART OF A GROUP

36:27OF PARENTS WHO ALL LIVE IN

36:29ROSLINDALE.

36:29AND WE HAVE RESOURCES, WE HAVE

36:31MINIVANS.

36:32WE HAVE PILOTS.

36:33>> WE HAVE CARS THAT CAN FIT A

36:35BUNCH OF KIDS IN TO CARPOOL

36:36TOGETHER.

36:38WE ARE MOST.

36:39HEAVILY A WHITE COMMUNITY WITH

36:41ACCESS TO RESOURCES.

36:42MY CONCERN IS LIKE IF IF THIS

36:44IS HAPPENING.

36:44>> TO MY KIDS, WHAT'S.

36:45HAPPENING TO OTHER KIDS ACROSS

36:47THE CITY THAT DON'T HAVE ACCESS

36:48TO RESOURCES WHOSE PARENTS

36:49MIGHT HAVE TO BE GOING TO WORK

36:51IN THE MORNING FOR, UM, YOU

36:52KNOW, A 6 A.M. SHIFT AND THEN

36:53THEY DON'T KNOW IF THEIR KIDS

36:54GETTING PICKED UP OR NOT

36:55BECAUSE IT'S JUST SO

36:56UNBELIEVABLY INCONSISTENT.

36:58ZOOM HAS.

36:59>> BEEN VERY ERRATIC FOR US.

37:00WE USED TO BE ABLE TO SEE WHERE

37:01THE BUS WAS AND THEN WE COULD

37:03BE LIKE OKAY, WELL IT'S NOT

37:04THE.

37:05RENAISSANCE CHARTER SCHOOL YET.

37:06>> SO WE KNOW WE'RE GOING TO BE

37:07LATE OR.

37:07>> OH IT LOOKS LIKE IT'S ON

37:08TIME.

37:08TODAY SO WE CAN PLAN

37:09ACCORDINGLY.

37:10UM BUT NOW WE CAN'T SEE ANY

37:11OF THAT ANYMORE.

37:12IT JUST IT'S TOTALLY BLIND.

37:13IT SAYS IT'S GOING TO BE SEVEN

37:15MINUTES LATE AND THEN SEVEN

37:16MINUTES BECOMES 18 MINUTES AND

37:17THEN SUDDENLY THE BUS IS ON ITS

37:18WAY AND SO IT'S VERY LIKE

37:19CHAOTIC IN THE MORNING AS

37:21GRAHAM ALLUDED TO.

37:22,CALLING THE HOTLINE AND.

37:23GETTING TICKETS OR GETTING

37:25TICKETS HAS JUST BEEN USELESS.

37:26I DON'T LIKE THE AMOUNT

37:27OF HOURS I'VE SPENT UM MAKING

37:29THOSE CALLS.

37:30NOTHING EVER HAPPENS AT THE

37:31TICKET SO THAT PROCESS IS

37:32TOTALLY A FAILURE AND NOT

37:34WORKING.

37:34BUT THE ONE THING THAT I AM

37:36LIKE MOST INCENSED ABOUT RIGHT

37:37NOW AND I.

37:37KNOW THERE'S A LOT OF OTHER

37:39ISSUES THAT ARE VERY CONCERNING

37:40TOO, BUT WE'VE STARTED TO

37:43NOTICE THAT THE BUS DRIVER IS

37:45CLICKING DROPPING OFF THE

37:47STUDENTS WHILE THE BUS IS STILL

37:49ON THE CORNER OF WASHINGTON AND

37:50SCHOOL STREET.

37:51OUR SCHOOL THE HERNANDEZ IS UP

37:52SCHOOL STREET SO THE.

37:53BUS IS.

37:54>> NOT PHYSICALLY AT THE

37:55SCHOOL.

37:56AND THE.

37:56DRIVER'S CLICKING DROP OFF IS

37:57DONE.

37:58SO THERE'S.

37:59>> SOME MASSAGING OF NUMBERS

38:00AND DATA THAT HAS ME VERY

38:01CONCERNED CLICK OFF.

38:03YOU KNOW YOU SHOULD DROP.

38:04>> OFF THE STUDENTS WHEN YOU

38:05DROP THEM OFF YOU DON'T LIKE IS

38:07THERE SOMETHING GOING ON HERE

38:08THAT'S TRYING TO FUDGE THE

38:09NUMBERS?

38:11SO THAT'S A NEW ISSUE FROM.

38:12>> LAST TIME.

38:13UM BUT THANK YOU SO MUCH FOR

38:14YOUR TIME AND FOR BEING HERE

38:15TODAY.

38:15THANK YOU.

38:16THANK YOU.

38:17>> GOOD JOB.

38:18WOW.

38:20OKAY.

38:22OKAY.

38:23WAIT.

38:24>> DON'T GO.

38:24Y'ALL OKAY?

38:26WHEN I'M DONE.

38:28OKAY.

38:32YEAH.

38:33COME BACK HERE.

38:33COME.

38:34I DO HAVE.

38:35ANOTHER QUESTION FOR YOU.

38:36OKAY.

38:37UM, YOU KNOW YOU TALKED ABOUT

38:38THE BREAKFAST SITUATION.

38:40YES.

38:41>> AND HOW DO YOU DO YOU KNOW

38:44OF MANY OF YOUR LIKE

38:46CLASSMATES.

38:46WHO ARE STRUGGLING RIGHT NOW

38:48BECAUSE THEY'RE.

38:50LATE TO.

38:51SCHOOL AND THEY'RE HUNGRY?

38:53CAN YOU IDENTIFY SOME PEOPLE

38:54FOR US?

38:55YOU DON'T HAVE TO SAY THEIR

38:56NAMES, BUT WHAT I WANT YOU TO

38:58DO IS BE AN ORGANIZER.

39:00I'M GOING TO GIVE YOU MY

39:01CONTACT INFORMATION.

39:02AND YOU'RE GOING.

39:03>> TO ORGANIZE ALL OF YOUR

39:04FRIENDS THAT ARE HAVING ISSUES

39:07AND YOU'RE GOING TO BE THE LEAD

39:09ORGANIZER AT THE HERNANDEZ AND

39:10WE'RE GOING TO GET SOME

39:11BREAKFAST TO THESE KIDS BECAUSE

39:13THEY SHOULD NOT SUFFER BECAUSE

39:15WE'RE NOT GETTING THEM ON TIME.

39:17>> OKAY.

39:18OKAY.

39:19>> I THINK PART OF.

39:19THE ISSUE IS THE BREAKFAST IS

39:21OFFERED.

39:21UM, BUT BY THE TIME THEY GET

39:24TO.

39:24SCHOOL AND THEY'RE

39:25TRANSITIONING TO UM THE

39:27STUDENTS THAT GIVE IT CEREAL,

39:29YOU CAN'T TAKE IT WITH YOU TO

39:31GO TO YOUR NEXT CLASS.

39:32UM, AND THIS IS NOT MY YOUNGEST

39:35SON DOES NOT HAVE AN APPETITE

39:36WHEN HE WAKES UP BUT WHEN HE

39:37GETS TO SCHOOL HE'S VERY HUNGRY

39:39AND HE'S ALWAYS VERY SAD

39:40BECAUSE.

39:40>> ALL.

39:40OF THE GOOD BREAKFASTS ARE

39:41GONE.

39:42SO THAT'S.

39:42>> LIKE.

39:42NOT AN ISSUE BUT IT'S JUST AN

39:44INCONSISTENT EXPERIENCE FOR

39:45MANY OF THE STUDENTS AND THE

39:46HUNGER THING.

39:47UM, YOU KNOW KIDS CAN'T EAT AT

39:48HOME FOR WHATEVER REASON.

39:49IT'S CHALLENGING.

39:50NOW THANK YOU GRAHAM, YOU GOT

39:51GIVE YOUR CONTACT TO YOUR MOM

39:53SO SHE CAN ORGANIZE.

39:55ALL RIGHT SO I KNOW MY

39:57COLLEAGUES ARE LIKE WHAT IS

39:59COUNCILOR MEJIA DOING?

39:59I'M DOING THINGS THE WAY I KNOW

40:01HOW MAKING THINGS HAPPEN AS WE

40:02NEED TO SO Y'ALL CAN GO

40:05COMPLAIN TO THE PRESIDENT

40:05OF THE COUNCIL IF YOU DON'T

40:07LIKE MY STYLE, I'M.

40:09MOVING ON.

40:11ANASTASIA, CATHERINE AND

40:12CATHERINE.

40:20ALL RIGHT, ANASTASIA, YOU HAVE

40:23TWO MINUTES.

40:24WONDERFUL.

40:24>> THANK YOU.

40:25HELLO.

40:25>> MY NAME IS ANASTASIA.

40:26MY SON TAKES THE TRANSPORTATION

40:28FROM DOWNTOWN BOSTON TO

40:29CHARLESTON AND I WAS I WANT TO

40:32RAISE.

40:32TWO CONCERNS ABOUT THE

40:34SCHEDULING AND SAFETY.

40:35OF THE KIDS.

40:36SO SINCE THE START OF THE

40:37SCHOOL, OUR BUS IS 30 MINUTES

40:41TO 1 HOUR LATE ALMOST EVERY.

40:42DAY OR IT JUST DOESN'T SHOW UP

40:44EVERY MORNING IN OUR FAMILY IS

40:46THE CRAZY TIME WE BOTH BOTH

40:49PARENTS WORK FULL TIME SO WE

40:50HAVE TO BE AT WORK AT 8 A.M..

40:52BUS DOES NOT.

40:53SHOW UP.

40:54OUR CHILD STARTED TO BE MARKED

40:57AS ABSENT OR TARDY SO NOW EVERY

41:00MORNING WE DON'T KNOW WHETHER

41:01WE TAKE AN UBER PAY ENORMOUS

41:03AMOUNT OF MONEY OR WE RUN TO

41:04OUR WORK AFTER OR WHAT'S GOING

41:06TO HAPPEN.

41:07AND UH.

41:08I ALSO WANT TO SAY THAT SOME

41:10OF MY SON'S CLASSMATES CANNOT

41:12AFFORD AN UBER SO THEY JUST

41:13DON'T SHOW UP AT SCHOOL.

41:16UM, WE CALLED TRANSPORTATION

41:21MULTIPLE TIMES.

41:22AT SOME POINT I STARTED TO CALL

41:23THEM EVERY DAY FROM WORK TAKING

41:25THAT TIME FROM WORK JUST TO

41:27MAKE SURE AT.

41:28LEAST THE SITUATION IS GETTING

41:29FLAGGED.

41:30THEY SAY IT'S GOING TO BE

41:32CHANGED AND NOTHING HAS

41:34CHANGED.

41:36THE SECOND ISSUE THAT I WANT TO

41:38RAISE IS OUR INTERSECTION IS

41:40STONY FIRST STREET AND

41:41MERRIMACK IS DOWNTOWN BOSTON.

41:43IT'S A PRETTY LARGE.

41:44INTERSECTION WHEN THE BUSSES

41:46SHOW UP APPARENTLY THEY'RE IN A

41:49RUSH SO THEY STOP IN THE MIDDLE

41:51OF AN INTERSECTION AND I MYSELF

41:53IS BLOCKING THE CARS BUT THEY

41:55DON'T UNDERSTAND WHAT'S

41:56HAPPENING TO BASICALLY LEAD THE

41:59KIDS FROM THE SIDEWALK TO THE

42:02BUS.

42:02AND THAT HAPPENED NOT ONE TIME

42:04AND I FLAGGED THAT TO

42:07TRANSPORTATION TOO.

42:08SO WHAT I WANT TO SAY HERE

42:10PLEASE DO SOMETHING BEFORE THE

42:12TRAGIC TRAGEDY HAPPENS TO AN

42:14INTERSECTION BEFORE WE PARENTS

42:15LOSE OUR JOBS BECAUSE WE'RE

42:17GETTING MARK TO OUR BUSSES AND

42:19BEFORE KIDS ARE ALWAYS ABSENT

42:21AND TARDY TO TAKE THEIR TESTS

42:23TO GET THEIR BREAKFAST WE HAVE

42:25THE SAME SITUATION ETC. ETC..

42:28THANK YOU.

42:28>> THANK YOU ANASTASIA.

42:31UM CURIOUS UH TRANS DEAF UH

42:34JAMES RIGHT.

42:36UM AND BEEPS ARE YOU GUYS.

42:38IN COMMUNICATION WITH THE

42:39TRANSPORTATION DEPARTMENT

42:40REGARDING SOME OF THE SAFETY

42:42CONCERNS THAT HAVE.

42:43>> BEEN UPLIFTED HERE?

42:47YES WE ARE AND WE ARE WORKING

42:49WITH THEM.

42:50UH, WE REGULARLY WORK WITH THEM

42:51AND WE ARE ALSO WORKING ON

42:53TRYING TO DEPLOY TO THERE'S A

42:55IN THE FIELD ALREADY A STOP ARM

42:56CAMERA RFP AND WE HOPE THAT

42:58THAT WILL HELP WHEN A BUS IS IN

43:01A SPACE AND LOADING EVERY CAR

43:04NEEDS TO STOP MOVING.

43:05THAT IS STATE LAW AND WE HOPE

43:06THAT.

43:07THIS WILL HELP.

43:09ENCOURAGE UM BOSTON TRAFFIC TO

43:11RESPECT WHEN BUSSES ARE

43:12LOADING.

43:12YEAH THANK YOU.

43:13AND JAMES JUST SO YOU KNOW,

43:14SOME OF THE THINGS THAT I'M

43:15GOING TO KIND OF LEAN ON A

43:17LITTLE BIT IS SOME OF THE UM.

43:19BEHAVIOR AND THE THE

43:21PROFESSIONALISM OR LACK THEREOF

43:23WITH THE WAY SOME OF THE UM BUS

43:26DRIVERS HAVE SPOKEN TO

43:27FAMILIES.

43:27SO I JUST WANT.

43:28YOU KNOW, YOU DON'T HAVE TO

43:29TALK ABOUT IT RIGHT NOW.

43:30>> BUT.

43:30UNLESS YOU GOT SOMETHING TO SAY

43:31BECAUSE THAT'S SOMETHING THAT I

43:32THINK WE NEED TO.

43:33UH.

43:34>> JUST LET YOU KNOW I'M GOING

43:35TO TALK TO YOU ABOUT THAT.

43:38OKAY.

43:38UM, I'M GOING TO GO TO

43:40CATHERINE.

43:42THERE'S TWO CATHERINE'S.

43:44SO CATHERINE WITH A C AND

43:45CATHERINE WITH A K AND WHICH.

43:48I'M CATHERINE WITH.

43:49>> HER SAY.

43:50OKAY.

43:51>> MY NAME IS CATHERINE A HAND.

43:52AND MY.

43:53DAUGHTER'S A FIRST GRADER WHO.

43:53TAKES THE.

43:54>> BUS HOME.

43:55DAILY FROM SCHOOL.

43:56THE BUS IS PERPETUALLY LATE

43:58SOMETIMES WITH AS MUCH AS 45

44:00MINUTES.

44:00THESE DELAYS APPEAR TO BE

44:01LARGELY.

44:01CAUSED BY THE ROUTE.

44:03PROCEEDING LEAVING CHILDREN

44:04WAITING AT SCHOOL WELL BEYOND

44:06THEIR SCHEDULED PICKUP TIME.

44:08THIS IS MORE THAN AN

44:09INCONVENIENCE IT CREATES

44:10UNNECESSARY STRESS FOR THE

44:11CHILDREN WHO ARE OFTEN HUNGRY

44:13AND FRUSTRATED BY THEY BY THE

44:15TIME THEY BOARD THE BUS.

44:16THIS CAUSES.

44:19CHAOTIC BEHAVIOR AND IT ALSO

44:21DISRUPTS THE SCHOOL'S ABILITY

44:22TO MANAGE DISMISSAL IN A

44:25COMMUNICATE ACCURATE

44:27INFORMATION TO THE FAMILIES.

44:28THE ZOOM APP DOES NOT

44:30CONSISTENTLY UPDATE, AND IT

44:32MAKES IT DIFFICULT FOR PARENTS

44:33AND THE SCHOOL'S OPERATIONS

44:35LEADERS TO DETERMINE WHERE OR

44:37WHEN THE BUS WILL ARRIVE.

44:39ADDITIONALLY, WHEN A TICKET IS

44:41SUBMITTED TO THE TRANSPORTATION

44:42DEPARTMENT THERE IS NO

44:43MEANINGFUL STATUS UPDATE OR

44:45FOLLOW UP.

44:45IT FEELS AS THOUGH OUR CONCERNS

44:47DISAPPEAR INTO A BLACK HOLE

44:49WITH LITTLE TRANSPARENCY OR

44:50ACCOUNTABILITY.

44:52ANOTHER ANOTHER ELLIOTT FAMILY

44:53JUST TOLD ME THIS MORNING THAT

44:55THEY FOUND OUT THAT THEY GOT A

44:56SPOT ON THE BUS WHICH THEY WERE

44:58THRILLED ABOUT, BUT THEY HAD NO

44:59IDEA THAT THIS WAS GOING TO

45:01HAPPEN AND THEY STARTED THE

45:02PROCESS IN AUGUST.

45:03I UNDERSTAND THAT

45:04TRANSPORTATION LOGISTICS CAN BE

45:06CHALLENGING AND OCCASIONAL

45:07DELAYS ARE INEVITABLE

45:08ESPECIALLY DUE TO CITY TRAFFIC

45:10BUT PERSISTENT DELAYS COMBINED

45:12WITH UNRELIABLE TRACKING AND A

45:14LACK OF COMMUNICATION ARE

45:15UNACCEPTABLE.

45:16I'M ASKING THE DISTRICT TO

45:17ADDRESS THESE RECURRING DELAYS,

45:19IMPROVE THE RELIABILITY OF THE

45:20BUS TRACKING SYSTEM AND

45:22ESTABLISH A CLEAR PROCESS FOR

45:23RESPONDING TO THE

45:25TRANSPORTATION CONCERNS.

45:26OUR CHILDREN DESERVE A SAFE,

45:28RELIABLE AND PREDICTABLE RIDE

45:29HOME FROM SCHOOL AND FAMILIES

45:31DESERVE TIMELY COMMUNICATION

45:33WHEN THAT EXPECTATION CANNOT BE

45:35MET.

45:35THANK YOU.

45:36WOW.

45:37>> SHE GOT.

45:3830S LEFT.

45:39GOOD JOB CATHERINE.

45:40ALL RIGHT.

45:42THANK YOU.

45:44OKAY.

45:45CATHERINE WITH AK.

45:47HI.

45:48>> MY NAME IS CATHERINE.

45:49>> WANG AND I.

45:49>> HAVE.

45:50A FOUR YEAR OLD.

45:50>> IN K0.

45:51AND A SIX YEAR OLD AND.

45:52TWO AT THE ELLIOTT.

45:53THEY ARE ASSIGNED TO BUS ROUTE

45:55ONE 5153 IN THE AFTERNOON,

45:57WHICH IS THE FOCUS OF OUR

45:59CONCERN.

45:59WE LIVE ONE MILE AWAY.

46:01FROM THE.

46:01>> SCHOOL AND THIS IS OUR

46:02SECOND YEAR TAKING THE BUS.

46:03LAST YEAR.

46:04>> THE BUS RIDE WAS ABOUT 25.

46:06>> MINUTES FROM THE ELLIOTT

46:07DOWN THE GREENWAY INTO

46:08CHINATOWN.

46:08AND FURTHER INTO THE SOUTH END.

46:11THE FIRST.

46:12>> TIME MY SIX YEAR OLD TOOK

46:13THE BUS THIS YEAR NO HEADCOUNT

46:14WAS TAKEN AND WE.

46:15THOUGHT SHE WAS.

46:16KIDNAPED BECAUSE THE BUS WAS

46:17SHOWING THAT SHE WAS.

46:18>> IN SEAPORT.

46:19WE KNEW.

46:20>> THIS BECAUSE SHE HAD.

46:21>> AN.

46:21AIRTAG AND.

46:22>> THEN IT MOVED.

46:22INTO SAUDI.

46:23WE WERE FINALLY.

46:23ABLE TO TRACK DOWN HER.

46:25AND THE.

46:26>> BUS THROUGH BEATS.

46:27THE ROUTE TAKES ABOUT.

46:2950 MINUTES.

46:29>> AND WE WERE TOLD THAT

46:30ANYTHING LESS THAN AN HOUR IS

46:32AN ACCEPTABLE TIME.

46:33THAT DAY.

46:34>> SHE ARRIVED.

46:34CONFUSED AND EXHAUSTED.

46:36WE FELT LIKE THIS WAS THE FIRST

46:37BREAKDOWN IN.

46:38COMMUNICATION AND STUDENT

46:39ACCOUNTABILITY.

46:40FURTHERMORE, WHILE BTRFS

46:42CONSIDERS ANYTHING.

46:43UNDER AN HOUR ACCEPTABLE, WE

46:44DON'T FEEL THAT THE MAXIMUM

46:46RIDE TIME POLICY NECESSARILY

46:48MEAN SAYS TRANSPORTATION.

46:50ARRANGEMENT IS APPROPRIATE FOR

46:50YOUNG CHILDREN, ESPECIALLY

46:53UNSUPERVISED.

46:53THIS IS PARTICULARLY CONCERNING

46:55.

46:56>> GIVEN BOTH OF OUR CHILDREN

46:57HAVE LIFE-THREATENING FOOD

46:58ALLERGIES.

46:58AND EXTENDED.

46:59TIME ON THE BUS INCREASES.

47:01>> THE OPPORTUNITY FOR

47:02ACCIDENTAL.

47:03ALLERGEN EXPOSED.

47:04AND ESPECIALLY IN THE ABSENCE.

47:06>> OF ADULT SUPERVISION.

47:08WE HAVE.

47:09BASICALLY OPTED.

47:11>> OUT OF THE TRANSPORTATION

47:12SERVICE IN THE AFTERNOON

47:13BECAUSE WE DON'T FEEL

47:14COMFORTABLE WITH THE SAFETY

47:16PROCEDURES OR THE LENGTH OF THE

47:17RIDE.

47:18WHAT THIS.

47:19MEANS, LIKE.

47:20>> OTHER FAMILIES HAVE

47:20DESCRIBED, IS THAT OUR FAMILY

47:22ABSORBS THE DAILY LOGISTICAL

47:23BURDEN INCLUDING FINDING HELP

47:25TO PICK UP OUR CHILDREN.

47:26>> OR MAKING TIME DURING WORK

47:28HOURS.

47:28WE HAVE HEARD SIMILAR.

47:30CONCERNS IN BOTH OUR BUS AND

47:32OTHER BUS ROUTES.

47:33WE ALSO KNOW THAT A MORE

47:35EFFICIENT AND RELIABLE

47:37TRANSPORTATION.

47:37ARRANGEMENT IS ACHIEVABLE.

47:39OUR MORNING.

47:40BUS ROUTE B.

47:41140 GETS THE KIDS.

47:42>> TO.

47:43SCHOOL PROMPTLY AND IS MANAGED.

47:44>> BY A DEPENDABLE AND.

47:46RESPONSIVE DRIVER.

47:47WE FEEL THAT THIS DEMONSTRATES

47:49THAT EFFICIENT TRANSPORTATION

47:50FOR OUR NEIGHBORHOOD IS

47:52FEASIBLE.

47:53THANK YOU.

47:54THANK YOU.

47:57>> UM JUST CURIOUS IF THERE'S

47:59ANYONE ELSE, UM, ONLINE.

48:02WE HAVE ONE MORE HERE IN PERSON

48:04.

48:05OKAY.

48:06ALL RIGHT SO WE'RE GOING TO

48:07MOVE ON TO TIA WASHINGTON.

48:10TIA WASHINGTON.

48:16YOU'RE NO STRANGER TO THIS

48:18CHAMBER.

48:19SO YOU HAVE THE FLOOR.

48:22OKAY.

48:23>> GOOD AFTERNOON.

48:25UM SO.

48:26HERE I WAS.

48:27>> ACTUALLY JUST HERE.

48:28AT THE PREVIOUS HEARING, UM,

48:30DISCUSSING DPS AND SOME OF MY

48:32CONCERNS UM, AS A PARENT.

48:34UM.

48:35>> UNFORTUNATELY MY DAUGHTER

48:36HAS.

48:37EXPERIENCE.

48:37>> UH, PHYSICAL VIOLENCE ON THE

48:39SCHOOL BUS.

48:39SHE HAS.

48:40>> BEEN SEXUALLY.

48:41ASSAULTED ON.

48:42>> THE SCHOOL BUS.

48:43UM, AND.

48:45THERE'S JUST BEEN A NUMBER.

48:46OF CONCERNS.

48:47ON THE SCHOOL.

48:47BUSSES IN GENERAL.

48:49UM.

48:50>> SO WHEN I WAS LAST HERE I

48:51WAS SPEAKING.

48:52>> ABOUT THAT AND.

48:53MY CONCERN.

48:54ABOUT A LOT OF WHAT THE PARENTS

48:55HAVE ALREADY DISCUSSED TODAY

48:57THERE'S.

48:57A LACK OF.

48:58FOLLOW THROUGH.

48:59EVEN WHEN YOU FILE.

49:00>> A COMPLAINT YOU.

49:01FILED THESE TICKETS.

49:02THEY'RE SUPPOSED TO FILE A

49:03BACKUP WITH YOU.

49:04YOU DON'T HEAR BACK FROM THEM.

49:05UM.

49:06>> SOME OF THE STAFF ARE

49:07INCREDIBLY RUDE AND INSENSITIVE

49:09TO THE FACT THAT YOU ARE REALLY

49:12ESCALATED.

49:12YOUR CHILD HAS.

49:13JUST BEEN ASSAULTED OR.

49:14SOMETHING BAD HAS HAPPENED LIKE

49:16SOMETHING THAT'S FILLABLE.

49:18>> BY DCF TYPE OF THINGS THAT

49:19ARE HAPPENING TO YOUR.

49:20CHILDREN ON THE BUSSES.

49:22SO PARENTS ARE GENUINELY.

49:23CONCERNED BUT.

49:24>> WE'RE MET WITH A LOT OF.

49:25HOSTILITY SOMETIMES.

49:27AND THAT'S.

49:28NOT APPROPRIATE GIVEN THE

49:29SITUATION.

49:31UM MY DAUGHTER THERE ARE

49:32DOMESTIC.

49:32VIOLENCE CONCERNS.

49:33MY DAUGHTER HAS BEEN FORCED.

49:35SHE'S EIGHT.

49:36>> YEARS OLD.

49:36SHE'S BEEN.

49:37FORCED OFF.

49:38>> THE BUS.

49:38THE BUS DRIVER TOLD HER TO GO

49:40AND WALK HOME.

49:41THAT'S NOT OKAY.

49:43THERE'S SAFETY CONCERNS.

49:44MY MY EX CANNOT KNOW WHERE WE

49:46LIVE.

49:47WE ARE STILL IN HIDING RIGHT

49:48NOW, SO IT IS NOT APPROPRIATE

49:49FOR AN EIGHT YEAR OLD TO BE

49:51FORCED TO.

49:52WALK HOME BY HERSELF WITH NO

49:54PARENT.

49:55AND I WAS RIGHT.

49:55THERE LIKE.

49:56RIGHT THERE AND THEY'RE

49:58SUPPOSED TO WAIT LITERALLY

50:00COMING.

50:02SO IT JUST IT WASN'T OKAY.

50:04UM BUT I JUST FEEL LIKE THERE

50:05SHOULD BE BUS MONITORS.

50:07>> ON THE BUS IF YOU.

50:08FOLLOW BEHIND THESE BUSSES

50:08THERE'S KIDS JUMPING.

50:10THEY'RE THROWING STUFF OUT THE

50:11WINDOW.

50:11THEY'RE ATTACKING EACH OTHER.

50:13UM, SO THERE SHOULD BE BUS

50:15MONITORS AT A TRAIN THAT WANT

50:17TO BE THERE.

50:19UM, AND I THINK THAT THAT WILL

50:20HELP AN INCREASE.

50:22UM.

50:22>> YOU KNOW AND THEN THE LIKE

50:24SOMEONE SAID EARLIER THE

50:26MORNING IS FINE.

50:27I DON'T HAVE ANY.

50:28PROBLEMS WITH THE MORNING.

50:29BUT UM, IN THE AFTERNOON IT'S

50:31JUST IT'S IT'S BEEN PRETTY

50:34TRAUMATIC FOR MY DAUGHTER AND I

50:36AND, UH, WE TAKE THE PROPER

50:37CHANNELS.

50:38WE DO THE RIGHT THINGS FOR ALL

50:39THE COMPLAINTS ALL THAT WE'RE

50:40SUPPOSED TO DO.

50:41UM, BUT WE NEED SOME WHAT ELSE

50:44IS GOING TO HAPPEN AND WE NEED

50:45SOME CHANGE.

50:46UM.

50:47>> SO WHAT.

50:47>> WOULD YOU LIKE TO SEE?

50:49UM, MOSTLY I WOULD LIKE TO SEE

50:51THE BUS MONITORS LIKE ON THE

50:52BUSSES.

50:53LIKE I THINK WE ABSOLUTELY NEED

50:55THAT GIVEN THE THE SCHOOL

50:57CLIMATE AND KIND OF WHAT WE'RE

50:59SEEING AND OTHER AND OTHER

51:01REGARDS WITH SCHOOL VIOLENCE

51:02AND JUST ESCALATION.

51:04I THINK THAT WE NEED SOMEONE

51:06WHO'S BECAUSE A BUS DRIVER

51:07CAN'T POSSIBLY DO THAT WITH ALL

51:08THOSE STUDENTS LIKE SO I THINK

51:10WE'RE BEING UNREASONABLE TO

51:11THINK THE BUS DRIVER CAN MANAGE

51:12THE BUS FULL OF STUDENTS.

51:14SO TO KEEP THE STUDENTS SAFE WE

51:16NEED SOMEONE THERE TO OUGHT TO

51:18BE TRAINED TO TO KNOW HOW TO.

51:19HANDLE AND HELP.

51:21AS OF WHAT I THINK NEEDS TO

51:22HAPPEN BECAUSE ASSAULTS ARE

51:25GOING TO CONTINUE TO HAPPEN IF

51:26THE CHILDREN AREN'T BEING

51:27SUPERVISED.

51:28IT'S LIKE LEAVING YOUR CHILDREN

51:29HOME BY THEMSELVES AND BEING

51:31YOU KNOW THAT SOMETHING

51:34HAPPENS.

51:34SO JUST FOR.

51:35>> THE RECORD AND HAVE YOU

51:36GOTTEN ANY UM, WRITTEN

51:37COMMUNICATION FROM THE

51:39TRANSPORTATION DEPARTMENT

51:40REGARDING ANY OF THE ASSAULTS?

51:42KNOW WHAT HAPPENED TO YOUR

51:43CHILD?

51:44NO.

51:44>> HAVE YOU REPORTED THEM?

51:45I HAVE REPORTED.

51:46>> THEM, YES.

51:47>> YEAH.

51:47THERE WAS INVESTIGATIONS TITLE

51:48NINE INVESTIGATIONS AND ALL

51:49OF THAT DONE.

51:50YEAH, YEAH.

51:51AND THE BOY WAS REMOVED OFF THE

51:53BUS BUT HOWEVER HIS UM, FATHER

51:55HAD TRIED TO PUT HIM BACK ON

51:57THE BUS ON MULTIPLE OCCASIONS

51:58AFTER THIS BOY WHO ASSAULTED

52:00HER PLUS TWO OTHER STUDENTS WAS

52:03REMOVED.

52:04SO YEAH, I THINK THERE'S

52:05GENUINE SAFETY CONCERNS

52:06HAPPENING AND OUR CHILDREN ARE

52:08BEING TRAUMATIZED AND

52:09SOMETHING.

52:09AND I JUST WANT LIKE THIS IS

52:11ALSO A DOMESTIC VIOLENCE SO I'D

52:14LOVE FOR YOU ALL TO CONNECT

52:16JACKIE WITH TIA BEFORE YOU ALL

52:18LEAVE HERE OKAY OKAY OKAY.

52:21THANK YOU.

52:22THANK YOU.

52:24ALL RIGHT, SO I BELIEVE WE'RE

52:27DONE WITH PUBLIC TESTIMONY FOR

52:28NOW.

52:29UM, AND, UH, COUNCILOR MURPHY

52:32IS THE LEAD SPONSOR.

52:34SO AS THE CHAIR OF THE

52:36COMMITTEE, I USUALLY DEFER TO

52:37THE LEAD SPONSOR TO SET THE

52:38STAGE FOR WHO WE HAVE IN FRONT

52:40OF US.

52:41UM, AND AT HER REQUEST, UH, WE

52:43HAVE DAN ROSENGARD.

52:45UM, WHO'S THE EXECUTIVE

52:46DIRECTOR OF TRANSPORTATION?

52:49WE HAVE JACKIE HAYES WHO UM, IS

52:52THE DEPUTY DIRECTOR OF THE

52:54TRANSPORTATION DEPARTMENT AND

52:56WE HAVE JAMES FOLK WHO IS THE

52:59GENERAL MANAGER OF TRANSDEV

53:00NORTH AMERICA.

53:02IS THAT CORRECT?

53:03UM AND DID YOU HAVE ANOTHER

53:05PANEL THAT'S IT OKAY.

53:08ALL RIGHT.

53:09SO THAT SAID UM YOU HEARD A LOT

53:13AND I'M NOT SURE WHAT YOU HAVE

53:15PRESENTED YOU KNOW WHAT YOU

53:16HAVE PREPARED TO PRESENT BUT

53:17WHAT I WOULD LIKE FOR YOU ALL

53:18TO DO IS TO INCORPORATE ANY

53:21GUIDANCE OR OR FEEDBACK OR

53:24INSIGHTS OR SOME OF THE THINGS

53:25THAT YOU HEARD HERE DURING

53:26PUBLIC TESTIMONY BECAUSE I FEEL

53:27LIKE THAT'S THE PART THAT GETS

53:29MISSING IN THE WAY WE DO

53:31BUSINESS HERE IS THAT WE HEAR

53:32FROM PEOPLE, BUT THEN WE DON'T

53:34HEAR YOUR RESPONSES TO WHAT

53:35YOU'VE HEARD.

53:36SO I WOULD LIKE FOR YOU IF YOU

53:37COULD IF THERE'S ANY INSIGHT

53:39THAT YOU COULD PROVIDE DURING

53:40YOUR TESTIMONY DURING YOUR TIME

53:42TO ADDRESS SOME OF THE THINGS

53:42THAT YOU HEARD HERE TODAY, DOES

53:43THAT SOUND LIKE A GOOD PLAN

53:44OF ACTION?

53:45AND THEN AFTER THEY GO I'LL GO

53:48TO MY COLLEAGUES FOR UM SOME

53:50QUESTIONS.

53:51SO YOU GUYS HAVE 20 MINUTES.

53:55IS THAT GOOD ENOUGH?

53:56SHOULD BE MORE THAN ENOUGH.

53:57.

53:58>> OKAY, GREAT.

53:5920 MINUTES.

54:01UM THANK YOU EVERYONE AGAIN I'M

54:02DAN ROSENGARD EXECUTIVE

54:04DIRECTOR FOR TRANSPORTATION

54:06JOINED HERE BY MY COLLEAGUE

54:07JACKIE HAYES DEPUTY DIRECTOR.

54:09UM, WE REALLY APPRECIATE THE

54:11OPPORTUNITY TO BE HERE TODAY

54:13AND CONTINUE THIS IMPORTANT

54:15CONVERSATION.

54:16UM, I THINK WE ALWAYS WELCOME

54:18THE OPPORTUNITY TO HEAR

54:19FEEDBACK ON OUR WORK AND I

54:21THINK ESPECIALLY AND EVEN WHEN

54:24THAT FEEDBACK CAN BE DIFFICULT

54:25TO HEAR.

54:26SO I DO JUST WANT TO START OUT

54:28JUST BY BOTH BY THANKING ALL

54:31THE, YOU KNOW, PARENTS AND

54:33FAMILY MEMBERS AND STAFF WHO

54:35PROVIDED PUBLIC TESTIMONY TODAY

54:37UM, REALLY VERY GRATEFUL AND

54:40HUMBLED IN A LOT OF CASES BY,

54:42YOU KNOW, THOSE WHO SHARED

54:43THEIR EXPERIENCES HERE TODAY.

54:45UH, WE DO HAVE A BRIEF

54:46PRESENTATION.

54:47I KNOW COUNCILOR MEJIA YOU'RE

54:48NOT A HUGE FAN OF SLIDES.

54:50UM, WE TRY TO KEEP IT AS BRIEF

54:51AS POSSIBLE, BUT I WANTED TO

54:52JUST, UH, QUICKLY SHARE A

54:55LITTLE BIT OF CONTEXT ON OUR

54:56OPERATION, OUR PERFORMANCE AND

54:58WHERE WE WORK TO CONTINUE TO

55:00IMPROVE.

55:01UM, SO JUMPING TO THE, UH, NEXT

55:06TWO TUMORS, UH, DO WE HAVE THE

55:07ABILITY TO JUST GREAT.

55:10UM, AND I'LL TRY NOT TO WORRY

55:12ABOUT THE SLIDES.

55:13I KNOW THEY'RE HARD TO SEE

55:14ANYWAYS, BUT EVERY SCHOOL DAY

55:16APPROXIMATELY 610 OF OUR BUSSES

55:18ARE ON THE ROAD AND THEY

55:20TRANSPORT MORE THAN 18,000

55:22BOSTON STUDENTS TO AND FROM

55:23SCHOOL.

55:24THOSE STUDENTS WHO ARE RIDING

55:26THE BUS, THEY'RE STARTING THEIR

55:28DAY AND ENDING THEIR DAY WITH

55:29DPS ON THE BUS.

55:31AND SO WE WE KNOW WE HAVE AN

55:32INCREDIBLE OBLIGATION TO

55:34PROVIDE THEM WITH SAFE,

55:36RELIABLE ON TIME AND COST

55:38EFFECTIVE TRANSPORTATION TO SET

55:41THEM YOU KNOW THOSE STUDENTS UP

55:42TO BE READY TO LEARN IN THE

55:43CLASSROOM.

55:45UM, WE HAVE A NUMBER

55:48OF RESOURCES IN PLACE TO

55:49SUPPORT FAMILIES.

55:51FIRST AND FOREMOST, WE STRONGLY

55:53ENCOURAGE ALL OUR FAMILIES TO

55:54DOWNLOAD AND USE THE ZOOM APP

55:56TWO MAP WILL ALLOW YOU TO VIEW

55:58YOUR STUDENTS BUS ASSIGNMENT

55:59TRACK RIDES IN REAL TIME,

56:01RECEIVE ETAS, RIDE

56:03NOTIFICATIONS AND MUCH MORE.

56:05I THINK AS WE HEARD TODAY THIS

56:07YOU KNOW THIS SYSTEM AND NO

56:08SYSTEM IS PERFECT 100% OF THE

56:10TIME BUT I DO THINK THAT ZOOM

56:13PROVIDES MUCH MORE INFORMATION

56:15THAN WE HAD PRIOR TO ITS

56:16INTRODUCTION AND WE CONTINUE

56:18HEARING THIS FEEDBACK AND

56:20LEARNING FROM THIS FEEDBACK TO

56:21TO KEEP TRYING TO MAKE IT

56:22BETTER FOR FAMILIES.

56:24UM, THE ZOOM APP IS AVAILABLE

56:26IN ALL OF THE LANGUAGES AND APP

56:28NOTIFICATIONS CAN BE

56:29PERSONALIZED TO YOUR PHONE AND

56:32IF YOU'RE HAVING ANY UM,

56:34CHALLENGES WITH THE APP OR IF

56:35YOU HAVE ANY OTHER QUESTIONS OR

56:38AREAS WHERE YOU ARE LOOKING FOR

56:40SUPPORT, OUR CUSTOMER SERVICE

56:41TEAM IS AVAILABLE UH TO SUPPORT

56:44FAMILIES.

56:45YOU CAN REACH THEM THROUGH OUR

56:46HOTLINE AT (617) 635-9520 BY

56:50EMAIL AT SCHOOL BUS AT BOSTON

56:52PUBLIC SCHOOL SORG OR BY

56:54SUBMITTING A TICKET ON OUR

56:55SUPPORT PORTAL.

56:56AND THE LINK IS THERE ON THE

56:57SLIDES AND IS ALSO AVAILABLE ON

56:59OUR WEBSITE.

57:01UM WAS LOOKING EARLIER WE'VE

57:02GOTTEN MORE THAN 12,000 TICKETS

57:04SO FAR THIS YEAR.

57:06OUR TEAM DOES OUR BEST TO

57:07RESPOND TO AND RESOLVE EVERY

57:09ONE OF THOSE AS QUICKLY AS

57:11POSSIBLE.

57:12I FULLY ACKNOWLEDGE AND I THINK

57:14WE HEARD TODAY THAT WE ARE NOT

57:16ALWAYS LIVING UP TO THAT RIGHT

57:17NOW AND WE NEED TO KEEP WORKING

57:19TO DO BETTER.

57:20UM I THINK WOULD CONTINUE TO

57:22ENCOURAGE THAT IS THE BEST WAY

57:25TO REACH US AND WE'LL CONTINUE

57:26WORKING TO MAKE SURE THAT EVERY

57:29SINGLE FAMILY IS GETTING A

57:31RESPONSE WHEN THEY REACH OUT TO

57:32US.

57:34UM, I WANT TO UH.

57:38NOW JUST SHARE SOME SOME BRIEF

57:41UPDATES ON OUR PERFORMANCE

57:43OF LATE UH, STARTING OUT WITH

57:46ON-TIME PERFORMANCE OR WHAT WE

57:47CALL OTP.

57:49OTP MEASURES THE PROPORTION

57:51OF BUSSES THAT ARRIVE TO SCHOOL

57:52ON TIME EACH DAY.

57:53IT'S ONE OF THE PRIMARY METRICS

57:56,IF NOT THE PRIMARY METRIC

57:57THAT IS USED TO EVALUATE OUR

57:58PERFORMANCE.

58:00UH ON THE SLIDE HERE YOU'LL SEE

58:02OTP THIS SCHOOL YEAR AS WELL AS

58:04OVER THE PAST FIVE YEARS UH, BY

58:07MONTH FOR MORNING AND AFTERNOON

58:08.

58:09.

58:10>> UH.

58:10LAST YEAR OTP HIT RECORD HIGHS

58:13THROUGHOUT THE YEAR INCLUDING

58:15UH FINISHING THE YEAR AVERAGING

58:1795% FOR THE MORNING AND JUNE

58:20OF 2026.

58:20THAT WAS THE FIRST TIME UH THAT

58:23HIT THAT BENCHMARK FOR A FULL

58:24MONTH AND THEN SO FAR THIS

58:27SCHOOL YEAR WE AVERAGED IN THE

58:29MORNING 61% ON THE FIRST DAY

58:31OF SCHOOL, 84% IN SEPTEMBER AND

58:3491% IN OCTOBER AND IN THE

58:38AFTERNOONS UH, 73% ON THE FIRST

58:39DAY OF SCHOOL, 82% IN SEPTEMBER

58:42AND 86% IN OCTOBER.

58:45UH THESE NUMBERS REPRESENT UM

58:47FOR US THIS YEAR THE SECOND

58:49STRONGEST PERFORMANCE THAT IS

58:51ON RECORD IN DPS HISTORY.

58:53SO WE KNOW WE ABSOLUTELY KNOW

58:54THAT THIS IS NOT WHERE IT NEEDS

58:56TO BE BUT IT DOES YOU KNOW, IT

58:57REPRESENTS CONTINUED YEAR OVER

58:59YEAR OVER YEAR IMPROVEMENT THAT

59:01WE HAVE BEEN PUSHING VERY HARD

59:02FOR.

59:03UM.

59:04>> IN RESPONSE TO ONE OF THE

59:05PIECES THAT WAS MENTIONED

59:06DURING PUBLIC TESTIMONY, I DO

59:08WANT TO UM CLARIFY AND STATES

59:10THAT WHEN WE ARE CALCULATING

59:12OTP IT IS BASED ON THE GPS

59:14ARRIVAL TIME TO THE SCHOOL.

59:17SO IF A DRIVER IS MARKING A

59:18TRIP COMPLETED BEFORE THEY GOT

59:20TO SCHOOL THAT WOULD BE A

59:21PROBLEM FOR COMMUNICATIONS WITH

59:22FAMILIES BUT IT WOULD NOT

59:24IMPACT THIS CALCULATION.

59:25AND BEFORE YOU GO ON YOU SAID.

59:27OTP JUST BECAUSE.

59:28NOT THAT CAN YOU CAN.

59:29COLLEGES FOR THE ACRONYM ON

59:30TIME.

59:31PERFORMANCE RIGHT I JUST WANT

59:32BECAUSE NOT EVERYONE IS YOU

59:33KNOW.

59:34ON TIME PERFORMANCE.

59:35SO WE WILL WORK TO IDENTIFY AND

59:37ADDRESS THAT ISSUE WHEN IT'S

59:38HAPPENING.

59:39BUT JUST WANT TO MAKE SURE

59:40FOLKS KNOW THAT THAT WOULD NOT

59:43INCORRECTLY IMPACT HOW ON-TIME

59:45PERFORMANCE IS BEING

59:45CALCULATED.

59:47A SECOND REALLY IMPORTANT

59:48MEASURE OF OUR PERFORMANCE IS

59:50UH, COVERAGE.

59:52UM, THE UH.

59:54COVERAGE OR WHAT WE CALL

59:56UNCOVERED TRIPS ARE WHEN A TRIP

59:57WHERE THERE IS NOT A DRIVER OR

1:00:00A VEHICLE AVAILABLE AT THE

1:00:01SCHEDULED TIME.

1:00:03UM.

1:00:04>> THIS IS AGAIN A VERY

1:00:05IMPORTANT MEASURE FOR US AND

1:00:08REPRESENTS REALLY KIND OF ONE

1:00:09OF THE MOST SIGNIFICANT

1:00:11FAILURES THAT CAN HAPPEN FOR

1:00:13OUR OPERATION IS JUST THAT THE

1:00:14TRIP DOES NOT RUN AT ALL.

1:00:16AND SO IT'S SOMETHING THAT WE

1:00:17TAKE VERY SERIOUSLY.

1:00:19UM, WE.

1:00:22FOR MANY YEARS YOU KNOW, FOR

1:00:24SEVERAL YEARS COMING OUT OF THE

1:00:26PANDEMIC, UM SAW GOOD SUCCESS

1:00:28AND KEEPING UNCOVERED TRIPS TO

1:00:30A VERY, VERY LOW MINIMUM

1:00:32BASELINE LAST SCHOOL YEAR

1:00:36SOMETHING DID CHANGE THERE AND

1:00:37WE SAW A SHARP INCREASE IN THE

1:00:38NUMBER OF UNCOVERED TRIPS IN

1:00:40DECEMBER OF LAST SCHOOL YEAR.

1:00:42THIS AGAIN WAS A VERY

1:00:43SIGNIFICANT ISSUE FOR US AND

1:00:45IMMEDIATELY UPON SEEING SOME

1:00:46OF THOSE PERFORMANCE ISSUES WE

1:00:48BEGAN WORKING CLOSELY WITH OUR

1:00:50VENDOR TRANSDEV TO UNDERSTAND

1:00:52WHAT WAS HAPPENING AND MAKE

1:00:54SURE THAT THE RIGHT STEPS WERE

1:00:55BEING TAKEN.

1:00:56UM.

1:00:57>> ONE OF THOSE STEPS NOT THE

1:00:59ONLY ONE BUT ONE OF THE STEPS

1:01:00THAT WE DID TAKE IS TO BEGIN TO

1:01:03ASSESS NONPERFORMANCE DAMAGES

1:01:05FOR UNCOVERED TRIPS.

1:01:07.

1:01:08AND WHILE OUR EXPERIENCES THAT

1:01:10DAMAGES ARE NOT ALWAYS THE MOST

1:01:11EFFECTIVE LEVER UM, WE DID FEEL

1:01:14THAT THEY WERE APPROPRIATE IN

1:01:15THIS CASE AND WE DID SEE

1:01:19THROUGHOUT THE SPRING A

1:01:20REDUCTION IN UNCOVERED TRIPS

1:01:22AGAIN NOT TO WHERE IT NEEDED TO

1:01:24BE AND NOT FAST ENOUGH.

1:01:26AND THIS HAS CONTINUED TO BE A

1:01:27SIGNIFICANT PRIORITY FOR US

1:01:29HEADING INTO THIS SCHOOL YEAR.

1:01:31UH, SO FAR THIS YEAR WHAT WE'VE

1:01:33SEEN IS THERE'S BEEN A TOTAL

1:01:35OF 94 UNCOVERED TRIPS THAT

1:01:37REPRESENTS UH, 0.09% OF THE

1:01:40ABOUT 107,000 TOTAL TRIPS THAT

1:01:43HAVE, UH, RUN SO FAR THIS

1:01:45SCHOOL YEAR.

1:01:46THAT'S A REDUCTION OF MORE THAN

1:01:4880% COMPARED TO THE NUMBER

1:01:50OF UNCOVERED TRIPS OVER THE

1:01:51SAME TIME PERIOD LAST SCHOOL

1:01:52YEAR.

1:01:53AND IT'S ON PAR WITH THE LOWEST

1:01:55LEVELS THAT WE'VE SEEN OVER THE

1:01:57PAST FIVE SCHOOL YEARS.

1:01:58SO I THINK WE ARE, YOU KNOW,

1:02:00VERY ENCOURAGED BY WHAT WE'VE

1:02:01SEEN SO FAR THIS YEAR.

1:02:02BUT AGAIN, ANY UNCOVERED TRIPS

1:02:05REPRESENT A SIGNIFICANT FAILURE

1:02:06FOR THE STUDENTS ON THAT BUS.

1:02:08AND SO WE YOU KNOW, WE HAVE

1:02:11BEEN VERY CLEAR THAT WE WILL

1:02:12CONTINUE TO PRIORITIZE NOT JUST

1:02:14KEEPING ON COVERED TRIPS, YOU

1:02:15KNOW, ON PAR WITH THE LOW

1:02:17BASELINE WE'VE SEEN BEFOREHAND.

1:02:18BUT WE NEED TO BE BETTER THAN

1:02:20THAT.

1:02:20WE NEED THIS NEEDS TO BE ZERO

1:02:21TRIPS EVERY DAY.

1:02:22AND SO WE WILL CONTINUE TAKING

1:02:23ALL THE STEPS THAT WE CAN TO

1:02:25MAKE SURE WE GET TO THAT POINT.

1:02:28SO THOSE WERE JUST BRIEF

1:02:29UPDATES ON OTP AND COVERAGE.

1:02:32UM AND I THINK LOOKING AT YOU

1:02:34KNOW LOOKING AT THE NUMBERS

1:02:35THAT WE'VE SEEN OVER THE LAST

1:02:37FEW YEARS AND SO FAR THIS YEAR

1:02:39WE ARE PROUD OF THE CONTINUED

1:02:41PROGRESS THAT WE'VE MADE.

1:02:43WE ALSO KNOW THAT THE JOB IS

1:02:45NOT DONE YET BY ANY MEANS AND

1:02:47THAT MORE PROGRESS IS NEEDED.

1:02:48YOU KNOW.

1:02:49>> EVEN IF 95% OF BUSSES ARE

1:02:52ARRIVING ON TIME, IF YOU'RE ONE

1:02:54OF THE 5% OF STUDENTS WHERE

1:02:56IT'S NOT ARRIVING OR EVEN WORSE

1:02:58YET IF THE TRIP IS NOT RUNNING

1:02:59AT ALL, THAT MEANS THE SYSTEM

1:03:02IS STILL FAILING YOU AND SO WE

1:03:04KNOW THAT CONTINUED IMPROVEMENT

1:03:06IS NEEDED.

1:03:07UM WITH THAT IN MIND, I NOW

1:03:09WANT TO HAND IT TO DEPUTY

1:03:10DIRECTOR JACKIE HAYES WHO'S

1:03:11GOING TO TALK ABOUT SOME OF OUR

1:03:14PRIORITIES FOR THAT CONTINUED

1:03:15IMPROVEMENT.

1:03:26THAT'S WHY I DON'T LIKE

1:03:27POWERPOINT.

1:03:28THANK YOU.

1:03:29>> I WOULD LIKE FOR YOU ALL ONE

1:03:30DAY TO COME HERE AND JUST SPEAK

1:03:31FROM.

1:03:32>> YOUR HEART LIKE THIS.

1:03:33>> IS WHAT IT IS IS WHAT HOW WE

1:03:34GOT TO GO LIKE YOU KNOW.

1:03:38ONE DAY THANK YOU COUNCILOR.

1:03:43WE HAVE THE OPPORTUNITY GIVEN

1:03:46THE SIZE.

1:03:48OF THE COMMUNICATION SYSTEMS

1:03:49THAT WE HAVE COMING INTO.

1:03:51>> OUR.

1:03:51DEPARTMENT EVERY DAY TO HEAR

1:03:52FROM FAMILIES, SCHOOLS AND

1:03:54STUDENTS.

1:03:55UH, WE ALSO HAVE OPPORTUNITIES

1:03:57FROM ALL OF THE COMMUNITY

1:03:59MEETINGS AND WE ALSO HAVE

1:04:00PEOPLE WHO COME DIRECTLY INTO

1:04:01OUR DEPARTMENT THIS INFORMATION

1:04:04INPUT SYSTEM THAT IS VAST HAS

1:04:07HELPED INFORM WHAT WE SET AS

1:04:10GOALS FOR THIS YEAR TO HELP

1:04:13ADDRESS SOME OF THE MOST

1:04:16ARDENTLY EXPRESSED CONCERNS.

1:04:19AND WHAT WE HEARD COMING OUT

1:04:21OF LAST YEAR IS VERY MUCH THIS

1:04:23ISSUE OF THE IMPROVEMENT THE

1:04:25IMPROVEMENT THAT HAS BEEN

1:04:28SUSTAINED ON ON-TIME

1:04:29PERFORMANCE IS GOOD.

1:04:30YES, WE WANT THAT.

1:04:31BUT FOR THIS GROUP OF FAMILIES

1:04:34THAT IT HASN'T IMPROVED THAT

1:04:35THAT IS A BAD EXPERIENCE EVERY

1:04:37SINGLE DAY FOR THEM AND IF NOT

1:04:39EVERY DAY TOO MANY DAYS THE

1:04:41CHAOS OF THEIR MORNING

1:04:42OPERATIONS IS OVERWHELMING.

1:04:44WHAT THAT HAS LED IS TO A FOCUS

1:04:47ON THAT SPECIFIC GROUP.

1:04:49WE NEED AT THE SAME TIME TO

1:04:51MAINTAIN THE IMPROVEMENTS THAT

1:04:53WE HAVE MADE ON ON-TIME

1:04:54PERFORMANCE WHILE ALSO LOOKING

1:04:56AT THAT GROUP THAT SEEMS TO BE

1:04:58RESISTANT TO IMPROVEMENT

1:05:00BECAUSE OF WHATEVER COMPLEXITY

1:05:02IS CONTRIBUTING TO THAT GROUP

1:05:04NOT WORKING CORRECTLY.

1:05:05WHAT THAT HAS LOOKED LIKE IS.

1:05:10UM WHAT WE'VE OUTLINED ON THIS

1:05:12SLIDE IS SOME OF THE STEPS AND

1:05:14INTERVENTIONS THAT WE'RE

1:05:14CURRENTLY TAKING.

1:05:16SO ONE OF THE BIGGEST THINGS

1:05:18THAT WE'RE FOCUSING ON IS

1:05:20REDUCING PERSISTENT AND MOST

1:05:21CHALLENGING PROBLEMS.

1:05:22SO THOSE ARE THOSE ROOTS IN

1:05:23THAT 5% WHERE THAT FAMILY AND

1:05:26THAT SCHOOLS EXPERIENCE IS NOT

1:05:28MEETING THE EXPECTATIONS THAT

1:05:30WE HOLD FOR OUR TRANSPORTATION

1:05:33SYSTEMS OUTPUT.

1:05:34THAT INCLUDES A CONTINUED

1:05:35REDUCTION IN UNCOVERED TRIPS

1:05:38INCLUDING AN INTENTIONAL USE

1:05:39OF NONPERFORMANCE DAMAGES AS WE

1:05:40HAVE DISCUSSED.

1:05:41AND THEN.

1:05:43A MORE PROACTIVE IDENTIFICATION

1:05:45AND THEN A FASTER RESOLUTION

1:05:47FOR THOSE WORST PERFORMING

1:05:48ROUTES.

1:05:49THAT IS WE DON'T WE WANT TO FIX

1:05:51EVERY SINGLE ROUTE AND AT THE

1:05:54SAME TIME THE ROUTES THAT

1:05:55CONTINUE TO NOT IMPROVE DESPITE

1:05:56THOSE EFFORTS NEED TO IMPROVE

1:05:59AND THAT IS WHERE WE HAVE BEEN

1:06:00FOCUSING AN INCREASED AMOUNT

1:06:02OF ENERGY.

1:06:03UM, ALSO AT THE SAME TIME WE

1:06:05MUST NEVER LOSE SIGHT AND FOCUS

1:06:07ON SAFETY THAT HAS LOOKED LIKE

1:06:09AN INCREASED FOCUS ON DOOR TO

1:06:10DOOR ADULT HANDOFFS FOR

1:06:12STUDENTS ADDITIONAL MONITOR

1:06:14TRAINING HOURS THIS HAS

1:06:16INCREASED THE ABILITY FOR

1:06:19STUDENT FOCUSED STUDENT

1:06:20CENTERED MONITOR TRAINING AT

1:06:22SCHOOL SITES WHERE STAFF WHO

1:06:24ARE PART OF A STUDENTS TEAM CAN

1:06:26DIRECTLY SHARE STUDENT SPECIFIC

1:06:29INFORMATION SO THAT A MONITOR

1:06:30CAN BE BEST POSITIONED TO

1:06:31SUPPORT THE INDIVIDUAL NEEDS

1:06:33OF THE STUDENT THEY ARE

1:06:34ASSIGNED TO SUPPORT.

1:06:35AND ALSO AS WE'VE ALREADY

1:06:37MENTIONED, THE STOP OUR CAMERA.

1:06:39PILOT IMPLEMENTATION.

1:06:41FINALLY WE'VE HEARD IT HERE

1:06:42TODAY WE ARE NOT YET MEETING

1:06:44THE MARK ON WHERE WE NEED TO BE

1:06:45ON FAMILY COMMUNICATION.

1:06:47ZOOM HAS CREATED THE

1:06:49OPPORTUNITY FOR A TREMENDOUS

1:06:50AMOUNT OF TRANSPARENCY AND

1:06:52INSIGHT INTO WHAT'S HAPPENING

1:06:53IN THE OPERATION.

1:06:53BUT WHEN YOU REACH OUT TO US WE

1:06:55WANT THE EXPERIENCE TO BE THAT

1:06:56YOU DO HEAR BACK FROM US AND

1:06:58THAT YOU HEAR BACK FROM US IN A

1:07:00REASONABLE AMOUNT OF TIME AND

1:07:01THAT IS SOMETHING THAT WE HEAR

1:07:02LOUD AND CLEAR IS NOT

1:07:04EVERYONE'S EXPERIENCE AND

1:07:05SOMETHING THAT WE ARE REALLY

1:07:07FOCUSED ON CONTINUING TO TRY TO

1:07:08WORK ON.

1:07:09AND FINALLY WE HAVE RECENTLY

1:07:11LAUNCHED A RIDE RATING SYSTEM

1:07:13IN ZOOM SO THAT WE CAN

1:07:16AGGREGATE ADDITIONAL PARENT

1:07:16FEEDBACK.

1:07:17THANK YOU.

1:07:20WOW JAMES THEY ONLY GAVE YOU

1:07:21SIX MINUTES.

1:07:22I KNOW.

1:07:22AND YOU KNOW WE HAVE AN ISSUE

1:07:25AND WE CAN.

1:07:26>> I I'M.

1:07:26>> GONNA GIVE YOU EXTRA TIME.

1:07:27>> BUT BUT BUT I CAN SAY.

1:07:29THIS I DIDN'T DO A POWERPOINT

1:07:31PRESENTATION BECAUSE I WAS HERE

1:07:32AT A CITY COUNCIL MEETING AND I

1:07:34KNOW YOU DON'T LIKE THEM AND I

1:07:35CAN TELL YOU WHAT I DID RIGHT

1:07:37IS FROM MY HEART.

1:07:38OKAY, GREAT.

1:07:39AND THAT WAS A TOLL.

1:07:41ON MY COLLEAGUES AT THE.

1:07:42TIME OUT.

1:07:43I JUST.

1:07:44>> WANTED TO SHOW THE ZOOM APP

1:07:46IN PROGRESS.

1:07:47LIKE WHAT ACTUALLY DO YOU GUYS

1:07:48KNOW WHAT IT LOOKS LIKE AND HOW

1:07:50IT TRACKS?

1:07:50LIKE ALL OF US ARE SITTING NEXT

1:07:52TO EACH OTHER AND WE'RE ALL

1:07:53GETTING RIDES.

1:07:53STATUS IS CURRENTLY UNAVAILABLE

1:07:55AND IT IS ALREADY SHOWING THAT

1:07:57THE ETA IS.

1:07:59SO HOLD ON LIKE CAN YOU TALK

1:08:01LOUDER INTO THE MIC BECAUSE

1:08:02WELL.

1:08:02>> I HAVE NO BUTTS ON MINE AND

1:08:04IT SAYS THAT MY RIDE STATUS IS

1:08:06UNAVAILABLE BUT IT ALSO SAYS

1:08:07YOUR RIDE IT IS IN PROGRESS.

1:08:10SO MY HUSBAND IS PICKING UP MY

1:08:11DAUGHTER TODAY.

1:08:13UH AND I'M TEXTING HIM RIGHT

1:08:14NOW TO BE LIKE I DON'T KNOW BUT

1:08:16I'M FOLLOWING HER AIRTAG WHICH

1:08:17DOES AN UPDATE AS FAST AS I

1:08:21NEED IT TO.

1:08:21SO NOW I'M SITTING YOU'RE

1:08:22HAVING A MENTAL PANIC ATTACK

1:08:24BECAUSE SHE MIGHT JUST BE LET

1:08:26OFF THE BUS.

1:08:27OKAY I'M OUT.

1:08:28WAIT SO HERE'S WHAT WE'RE GOING

1:08:29TO DO RIGHT BECAUSE I HAVE TO.

1:08:31SO FIRST OF ALL JAMES DON'T

1:08:34THINK YOU'RE GETTING OFF.

1:08:35I'M SORRY.

1:08:36>> I'M SORRY BUT THIS IS WAS A

1:08:37REAL TIME.

1:08:37WE DON'T NORMALLY DO THIS SO I

1:08:39JUST WANT EVERYBODY TO JUST

1:08:39LIKE EVERYBODY.

1:08:40HOLD ON.

1:08:41EVERYBODY JUST BREATHE.

1:08:41WE'RE GOING TO GET THROUGH

1:08:42THIS.

1:08:43SO HERE'S WHAT I NEED YOU TO

1:08:44DO, DAN IN REAL TIME.

1:08:47LOOK.

1:08:48>> LOOK IT UP IN REAL TIME.

1:08:52LET'S LOOK IT UP IN REAL TIME

1:08:53BECAUSE THIS IS A REALLY GOOD

1:08:55TEACHABLE MOMENT FOR ALL OF US

1:08:56RIGHT NOW.

1:08:57THIS IS HAPPENING.

1:08:58PARENTS ARE BRINGING IT TO THE

1:09:01CHAMBER.

1:09:02LET'S LOOK.

1:09:02WE LOOK AT THEM TOO.

1:09:03WELL WE'RE NOT GOING TO WAIT

1:09:05FOR Y'ALL TO DOWNLOAD IT INTO

1:09:06YOUR APP SO HOLD UP I WANT TO

1:09:08FOCUS ON THE I JUST WANT TO

1:09:09FOCUS RIGHT NOW.

1:09:10DAN I'M.

1:09:13IF YOU'RE NOT A PARENT YOU

1:09:14DON'T HAVE ACCESS TO THE APP.

1:09:16THAT'S WHAT I DON'T WANT TO

1:09:17FOCUS I WANT TO FOCUS ON THIS

1:09:18RIGHT NOW.

1:09:19SO THE TWO PARENTS ARE HERE.

1:09:20THEY HAVE IT ON THEIR APP.

1:09:22I NEED DAN TO ADDRESS THE

1:09:24CONCERN THAT THEY'RE JUST

1:09:26FLAGGING.

1:09:26AND I WANT TO KNOW WHAT YOU SEE

1:09:27ON YOUR END.

1:09:28I WANT TO FIX THIS PROBLEM.

1:09:30CAN I SEE WHAT YOU SEE?

1:09:31YEAH AND THAT'S IT.

1:09:35I JUST WANT TO SEE IT FIND IT.

1:09:37WE'RE GOING TO GO TO RECESS SO

1:09:40WE FIGURE.

1:09:40>> THIS OUT.

1:09:41I'M HAPPY TO PROVIDE AN UPDATE.

1:10:07THIS.

1:10:13>> THANK YOU BOTH FOR UM

1:10:14SHARING THAT AND I THINK IT'S A

1:10:16GREAT OPPORTUNITY FOR SOME REAL

1:10:17TIME UH, SEEING WHAT'S

1:10:19HAPPENING AND THE IMPACT

1:10:20OF THAT ON PARENTS.

1:10:21UM, SO THESE ARE TWO SEPARATE

1:10:23BUSSES FOR THE ELLIOT RIGHT NOW

1:10:25FOR ONE OF THEM THE BUS IS

1:10:27STILL COMPLETING ITS PRIOR TRIP

1:10:28AND SO WHEN THE BUS IS STILL

1:10:30COMPLETING ITS PRIOR TRIP, WHAT

1:10:32A FAMILY WOULD SEE IS EXACTLY

1:10:34WHAT THEY'RE SEEING WHICH IS

1:10:35THE ETA FOR THE BUS TO ARRIVE

1:10:37AT THE ELLIOT UM AND THEN ONCE

1:10:39THE DRIVER FINISHES THEIR PRIOR

1:10:41TRIP AND STARTS THE ELLIOT TRIP

1:10:42,THEY'LL THEN SEE THE KIND

1:10:44OF FULL SUITE OF ALL OF THE

1:10:46REAL TIME UPDATES UM, THAT ZOOM

1:10:48PROVIDES.

1:10:49SO THAT IS THAT APP IS WORKING

1:10:52AS IT SHOULD THERE ALTHOUGH THE

1:10:53BUS IS RUNNING A LITTLE BIT

1:10:55LATE AS IT SHOULD HAVE ALREADY

1:10:56BEEN STARTING THE ELLIOT TRIP.

1:10:57THE OTHER ONE UM WHAT'S

1:10:59HAPPENING IS THE DRIVER HAS NOT

1:11:02LOGGED IN TO START THE RIDE IN

1:11:03ZOOM AND SO THAT IS SOMETHING

1:11:06THAT WE NEED TO WORK WITH

1:11:08TRANSDEV AND JIM AND HIS TEAM

1:11:11TO MAKE SURE THAT THE DRIVER IS

1:11:12STARTING THE RIDE

1:11:14APPROPRIATELY.

1:11:14I'M GOING TO KEEP AN EYE ON IT.

1:11:16MY GUESS IS THE RIDE MAY END UP

1:11:17STARTING IN ZOOM LATER THAN IT

1:11:19SHOULD HAVE.

1:11:20UM AND SO THAT'S.

1:11:21KIND OF.

1:11:22WHAT'S HAPPENING WITH BOTH

1:11:24OF THOSE OKAY.

1:11:24AND HOW WE WOULD ADDRESS THEM.

1:11:25THANK YOU.

1:11:26>> DAN AND I WANT TO JUST KNOW

1:11:27FOR THE RECORD FOR THOSE WHO

1:11:28ARE TUNING IN WHAT WE'RE TRYING

1:11:29TO DO IS SOLVE PROBLEMS WHILE

1:11:31WE ARE BRINGING THEM TO THIS

1:11:32CHAMBER BECAUSE WHAT I'M TIRED

1:11:34OF DOING IS NANNYING AND IN

1:11:35NOBODY WANTS THAT NO MORE.

1:11:37THAT'S WHY WE DON'T GET

1:11:38ANYWHERE BECAUSE THAT'S HOW

1:11:39IT'S EASY TO DO THIS.

1:11:40SO THANK YOU FOR BRINGING IT TO

1:11:42THE CHAMBER AND I WANT TO THANK

1:11:43DAN FOR ADDRESSING IT.

1:11:45AND JAMES NOW YOU SEE WHAT'S

1:11:46HAPPENING WITH YOUR BUS

1:11:47DRIVERS.

1:11:47YOU SEE HOW THEY'RE ACTING OUT

1:11:49ON THESE STREETS.

1:11:51SO NOW I NEED YOU TO UH OH WAIT

1:11:53BEFORE I DO COUNCILOR MURPHY

1:11:55WANTED TO SAY SOMETHING.

1:11:57UM WELL I WANT TO SAY A LOT

1:11:59OF THINGS, BUT I KNOW MY TIME.

1:12:01>> ISN'T YET.

1:12:01THE CHAIR UM, HASN'T LET THAT.

1:12:03I JUST DID WANT TO SAY I THINK.

1:12:05>> IT'S WILDLY.

1:12:06INAPPROPRIATE, BUT.

1:12:07>> I APPRECIATE.

1:12:08THE PARENTS WHO NEED TO DO

1:12:09THIS.

1:12:09I UNDERSTAND.

1:12:11THAT WE HAVE.

1:12:13AIR ON.

1:12:14STUDENTS AND BEEPS LIKE IT

1:12:17MAKES ME HONESTLY WANT TO CRY.

1:12:18THAT WE'VE.

1:12:19>> COME TO A PLACE WHERE

1:12:23PARENTS ARE HERE.

1:12:23AND I ALSO APPRECIATE THAT YOU

1:12:26HAVE SHARED YOUR UNDERSTANDING

1:12:29OF YOUR PRIVILEGE.

1:12:30BUT WHAT I.

1:12:31OFTEN TO PARENTS THAT IF YOU

1:12:34DON'T SPEAK UP PLEASE CONTINUE

1:12:36BECAUSE YOU.

1:12:36KNOW THERE'S.

1:12:37>> SO MANY OTHER KIDS ON THE

1:12:38BUSSES THAT YOU ARE SPEAKING UP

1:12:40FOR AND YOU'RE HELPING AND

1:12:41ADVOCATING FOR OTHERS.

1:12:42BUT IF PARENTS OUT THERE KIDS

1:12:46ARE LESS SAFE BECAUSE THEY

1:12:47DON'T KNOW OR DON'T HAVE THE

1:12:50RESOURCES TO.

1:12:51PUT AN AIRTAG ON A KID, THAT'S

1:12:54JUST HORRIFYING TO

1:12:56ME ESPECIALLY WITH THE $200

1:12:59MILLION BUS BUDGET $200 MILLION

1:13:02IN A $1.7 BILLION.

1:13:04SCHOOL BUDGET.

1:13:05WE SHOULD NOT BE HAVING TO

1:13:06AIRTAG OUR STUDENTS TO MAKE

1:13:09SURE THEY'RE SAFE.

1:13:10THANK YOU ALL FOR THE.

1:13:15>> UH WE ARE GOING TO PROCEED.

1:13:17UH, SEVEN MINUTES JAMES AND I

1:13:20NEED YOU TO REALLY ADDRESS SOME

1:13:21OF THE CONCERNS THAT YOU HEARD

1:13:23FROM PARENTS AND I ALSO WOULD

1:13:25LIKE TO HEAR THE REAL TIME

1:13:27REACTION TO WHAT JUST WENT

1:13:28DOWN.

1:13:29YEP.

1:13:30>> UM, BE HAPPY TO UH MY NAME

1:13:32IS JIM FOLK.

1:13:34I AM THE AREA GENERAL MANAGER

1:13:36UM, FOR TRANSDEV UM, FOR BOSTON

1:13:38PUBLIC SCHOOLS CONTRACT AND I

1:13:42WOULD LIKE TO THANK THE CITY

1:13:44COUNCIL FOR HAVING ME TODAY BUT

1:13:45MORE.

1:13:46IMPORTANTLY TO HAVING THE

1:13:48ATTENDANCE AND REALLY LISTENING

1:13:50TO, YOU.

1:13:50KNOW.

1:13:51>> FIRSTHAND WHAT'S GOING ON.

1:13:54AND THIS IS UM AS DAN SAID

1:13:56EARLIER, HUMBLING.

1:13:59AND I'M GOING TO ACTUALLY USE

1:14:01THIS AS A LEARNING TOOL FOR MY

1:14:05STAFF SO THEY CAN HEAR THIS

1:14:08TESTIMONY THAT'S OCCURRED TODAY

1:14:10.

1:14:10YOU KNOW, WE WE PRIDE OURSELVES

1:14:14TO TO THE BEST WE CAN BUT WE'RE

1:14:16NOT WE STILL HAVE A LOT OF ROOM

1:14:19TO TO GROW AND AND TO IMPROVE.

1:14:22RIGHT?

1:14:23WE WE'RE AT 98% TABLET USAGE

1:14:26FOR THE DRIVERS THAT'S NOT GOOD

1:14:28ENOUGH.

1:14:29THEY NEED TO BE AT 100% WE KNOW

1:14:31AND WE HAVE THE TECHNOLOGY TO

1:14:33SEE IF THERE'S YOU KNOW, A

1:14:37DRIVER NOT LOGGED IN TO THE BUS

1:14:38.

1:14:40SOMETIMES THERE ARE PROBLEMS

1:14:41WITH THE TABLET.

1:14:44WE TRY TO FIX.

1:14:45THOSE PROBLEMS WITH TABLETS

1:14:48BEFORE THE BUS LEAVES THE YARD

1:14:50,BUT SOMETIMES IT OCCURS AFTER

1:14:52WE USE THE UH UM WE NOTIFY WE

1:14:56WERE IN CONSTANT COMMUNICATION

1:14:57WITH BOSTON PUBLIC SCHOOLS TO

1:15:01SAY IF THERE'S A PROBLEM WITH

1:15:03THE TABLET OR IF WE HAVE A

1:15:05MONITORS PROBLEM IF WE DON'T

1:15:08HAVE A MONITOR FOR A ONE ON

1:15:10ONE, WE COMMUNICATING THAT.

1:15:12THROUGH A WHATSAPP TEXT.

1:15:15SCREEN THAT GOES ON FROM 4:00

1:15:18IN THE MORNING AND I CAN TELL

1:15:19YOU I'M ON IT FROM 4:00 IN THE

1:15:21MORNING UNTIL 8:00 AT NIGHT

1:15:24EVERY DAY.

1:15:25AND IF MY TEAM IS NOT PROVIDING

1:15:28THE RIGHT RESPONSES I'M

1:15:30ENSURING THAT THEY DO AND SO I

1:15:34CAN SAY THAT YOU KNOW, ONE

1:15:35OF THE THINGS THAT DAN AND

1:15:37JACKIE WENT OVER A PRETTY MUCH

1:15:40YOU KNOW, SOME OF THE STUFF

1:15:41THAT I WAS GOING TO BRING UP

1:15:42BUT I'M GOING TO JUST CONTINUE

1:15:44TO SAY I THANK EVERYBODY FOR

1:15:47THE OPPORTUNITY TO SPEAK ABOUT

1:15:48THE PROGRESS WE'RE MAKING

1:15:50PROVIDING SAFE, RELIABLE AND

1:15:52EFFICIENT TRANSPORTATION

1:15:53SERVICES TO THE BOSTON PUBLIC

1:15:55SCHOOLS.

1:15:56AS THE AREA GENERAL MANAGER, I

1:15:58RECOGNIZE TREMENDOUS

1:15:59RESPONSIBILITY.

1:16:00WE HAVE FAMILIES, STUDENTS IN

1:16:02THE COMMUNITIES WE SERVE EVERY

1:16:06SCHOOL DAY.

1:16:07OUR OPERATIONS MANAGER AS DAN

1:16:09SAID 610 ROUTES WE HAVE

1:16:12APPROXIMATELY 770 BUSSES THAT

1:16:15WE MAINTAIN TRAVELING

1:16:17APPROXIMATELY 500,000 MILES

1:16:20EACH MONTH AND PROVIDES ROUGHLY

1:16:2355,000 SCHEDULED TRIPS MONTHLY.

1:16:25THAT REPRESENTS IS THE CENTRAL

1:16:27YET 2750 TRIPS EACH SCHOOL DAY

1:16:31.

1:16:32THESE NUMBERS ARE SIGNIFICANT

1:16:34NUMBERS, BUT WHAT MATTERS THE

1:16:36MOST IS WHAT THEY REPRESENT.

1:16:38BEHIND EVERY TRIP IS A STUDENT

1:16:40WHO DEPENDS ON US TO GET TO

1:16:43SCHOOL SAFELY AND ON TIME.

1:16:46WE UNDERSTAND THE

1:16:47TRANSPORTATION IS ESSENTIAL TO

1:16:49STUDENTS EDUCATION INTO THE

1:16:51DAILY LIVES OF BOSTON FAMILIES

1:16:54.

1:16:56I'M PLEASED TO REPORT THAT WE

1:16:59ARE MAKING MEASURABLE PROGRESS

1:17:01IN IMPROVING OUR SERVICE MOVING

1:17:03FURTHER INTO THE 2026 2020

1:17:05SCHOOL YEAR AND THEN MENTIONED

1:17:08IN SEPTEMBER WE ARE ON TIME

1:17:10PERFORMANCE WAS 84% COMPARED TO

1:17:1387% OF SEPTEMBER OF LAST YEAR.

1:17:16WHILE THAT RESULT WAS BELOW THE

1:17:18PRIOR YEAR, OUR PERFORMANCE

1:17:20IMPROVED SIGNIFICANTLY GOING

1:17:22INTO OCTOBER.

1:17:26IN OCTOBER OUR MORNING ON TIME

1:17:27PERFORMANCE INCREASED TO 91%.

1:17:34COMPARED TO 92% IN OCTOBER OF

1:17:362025.

1:17:36THAT REPRESENTS A 7% POINT

1:17:39IMPROVEMENT FROM SEPTEMBER TO

1:17:42OCTOBER OF THE SCHOOL YEAR,

1:17:43ALTHOUGH WE REMAIN SLIGHTLY

1:17:45BELOW LAST YEAR'S

1:17:46OCTOBER PERFORMANCE.

1:17:47THE IMPROVEMENT DEMONSTRATES

1:17:48THAT WE ARE MOVING IN THE RIGHT

1:17:50DIRECTION.

1:17:51WE ARE ALSO SEEING SUBSTANTIAL

1:17:53IMPROVEMENTS IN REDUCING

1:17:54UNCOVERED TRIPS AS DAN

1:17:56MENTIONED AS WELL WE ARE.

1:17:59JAMES YES MA'AM.

1:18:00WELL I DO APPRECIATE ALL THE

1:18:03PERFORMANCE.

1:18:04METRICS THAT YOU ARE BRINGING

1:18:05HERE AND THEY'RE IMPORTANT TO

1:18:07NOTE FOR THE RECORD I JUST WANT

1:18:10TO MAKE SURE BECAUSE YOU ONLY

1:18:11HAVE TWO MORE MINUTES LEFT THAT

1:18:12YOU'RE GOING TO ADDRESS SOME

1:18:12OF THE CONCERNS THAT WERE

1:18:14BROUGHT INTO THE CHAMBER

1:18:15REGARDING THE WAY THE

1:18:16PROFESSIONALISM OR LACK

1:18:17THEREOF.

1:18:18AND WHAT YOU'RE DOING TO.

1:18:19HELP ADDRESS SOME OF THOSE.

1:18:21ABSOLUTELY.

1:18:22>> THANK YOU.

1:18:22YEAH.

1:18:23UM, DURING SEPTEMBER AND

1:18:26OCTOBER OF THIS SCHOOL YEAR WE

1:18:27EXPERIENCED A SIGNIFICANT

1:18:28REDUCTION IN COVERED TRIPS.

1:18:30THESE IMPROVEMENTS REFLECT THE

1:18:32OPERATIONAL CHANGES WE'VE

1:18:33IMPLEMENTED INCREASED

1:18:35ACCOUNTABILITY THROUGHOUT OUR

1:18:36ORGANIZATION AND THE DAILY

1:18:38COMMITMENT OF OUR MANAGEMENT

1:18:40TEAM TO DELIVER BETTER SERVICE

1:18:42.

1:18:43HOWEVER I WANT TO I WANT TO

1:18:45EMPHASIZE THAT WE RECOGNIZE

1:18:48THIS WORK STILL TO BE DONE

1:18:49WHILE ON IN OCTOBER.

1:18:51THE NUMBERS ARE ENCOURAGING.

1:18:53BUT WE CAN'T JUST RELY ON GOING

1:18:56MONTH TO MONTH AND IMPROVING.

1:18:59WE NEED TO HAVE SUSTAINABLE

1:19:02IMPROVEMENTS TO THE WHOLE

1:19:05SERVICE FOR THE WHOLE SCHOOL

1:19:07YEAR AND THAT'S ESSENTIAL TO

1:19:09GET AS I SAID UM TO KIDS SCHOOL

1:19:13ARE TIME TO HAVE THEIR

1:19:14BREAKFAST AS ONE OF THE

1:19:16STUDENTS MENTIONED EARLIER THAT

1:19:18TO ME.

1:19:19IS YOU.

1:19:20KNOW.

1:19:20>> VERY CONCERNING THAT IF

1:19:22WE'RE NOT PROVIDING THAT TYPE

1:19:24OF SERVICE.

1:19:25UM, THROUGH THE CONTINUED

1:19:29COMMUNICATION AND COLLABORATION

1:19:30WITH BOSTON PUBLIC SCHOOLS AND

1:19:32SHARED COMMITMENT TO IMPROVING

1:19:33STUDENT TRANSPORTATION, WE ARE

1:19:35WORKING TOGETHER TO ADDRESS

1:19:37CHALLENGER CHALLENGES AND

1:19:39DELIVER BETTER RESULTS.

1:19:40FINALLY, I WANT TO ACKNOWLEDGE

1:19:42THE STUDENTS, PARENTS, FAMILIES

1:19:44AND COMMUNITIES WHO DEPEND ON

1:19:45OUR SERVICE AND WHO RIGHTFULLY

1:19:47EXPECT US TO BE ACCOUNTABLE FOR

1:19:50THEIR PERFORMANCE.

1:19:51WE UNDERSTAND THEIR CONFIDENCE

1:19:53IN OUR TRANSPORTATION SYSTEM IS

1:19:55EARNED THROUGH RESULTS AND NOT

1:19:58PROMISES.

1:19:58OUR COMMITMENT IS

1:20:00STRAIGHTFORWARD TO CONTINUE

1:20:01BUILDING ON THE PROGRESS WE

1:20:02HAVE MADE TO SUSTAIN THESE

1:20:04IMPROVEMENTS THROUGHOUT THE

1:20:05SCHOOL YEAR AND PROVIDE A SAFE

1:20:07,RELIABLE AND CONSISTENT

1:20:08TRANSPORTATION SERVICE THAT THE

1:20:10STUDENTS OF BOSTON DESERVE.

1:20:12WE ARE ENCOURAGED BY THIS

1:20:13DIRECTION BUT LIKE I SAID WE

1:20:15STILL HAVE A LOT OF ROOM TO

1:20:18IMPROVE.

1:20:19SO JUST TO GIVE ADDRESS SOME.

1:20:23OF THE THINGS.

1:20:24THAT WERE.

1:20:25>> BROUGHT UP.

1:20:25YOU KNOW.

1:20:27>>, I DID ADDRESS THE OBVIOUSLY

1:20:29LOGGING.

1:20:29IN TO.

1:20:30>> THE TABLET.

1:20:31I THINK THAT'S IMPORTANT TO

1:20:32MAKE SURE THAT EVERY TABLET IS

1:20:34WORKING SO THE PARENTS CAN SEE

1:20:37WHERE THEIR BUSSES SEE WHERE

1:20:39THEIR STUDENT IS AT ALL TIMES.

1:20:42I TOTALLY AGREE WITH THAT.

1:20:44WE GO THROUGH THESE METRICS

1:20:46EVERY DAY.

1:20:47AND IF A.

1:20:49CONSISTENT DRIVER IS NOT USING

1:20:50THEIR TABLET WE WE RETRAIN THEM

1:20:53AND THEN YOU KNOW WE MAKE SURE

1:20:56THAT WE'RE MONITORING THEM

1:20:58EVERY SINGLE DAY TO ENSURE THAT

1:21:00THEY'RE USING THE TABLET AND

1:21:02USING IT PROPERLY.

1:21:03ALSO GETTING.

1:21:05KIDS TO SCHOOL ON TIME

1:21:07OBVIOUSLY IT'S BEEN A BIG

1:21:08CONCERN.

1:21:09WE HAVE TO MAKE SURE THAT WE

1:21:11ARE MONITORING THE TOOLS THAT

1:21:13WE HAVE TO ENSURE THAT KIDS ARE

1:21:15GETTING TO SCHOOL.

1:21:16ON TIME.

1:21:16BY DOING THAT WE CAN SEE IN

1:21:18REAL TIME.

1:21:20IF A.

1:21:20BUS IS RUNNING LATE IS

1:21:23INTERVENTIONS THAT WE CAN PUT

1:21:25IN PLACE.

1:21:26SO IF WE HAVE ADDITIONAL

1:21:28DRIVERS WHICH WE DO RIGHT NOW

1:21:30IF WE HAVE A DIFFERENT

1:21:32ADDITIONAL BUSSES, IF THAT

1:21:35FIRST TRIP IS RUNNING LATE AND

1:21:36IT'S GOING TO CAUSE THE SECOND

1:21:38TRIP TO RUN LATE, WE NEED TO.

1:21:40INTERVENE AND INTERVENE.

1:21:42MEANING SENDING ANOTHER BUS OUT

1:21:44TO GET TO THE SECOND SCHOOL

1:21:47AND.

1:21:47>> PICK.

1:21:48UP THE KIDS AND MAKING SURE

1:21:49THEY GET TO SCHOOL ON TIME.

1:21:53YEAH OKAY.

1:21:54THANK YOU.

1:21:56UM I KNOW THAT MY COLLEAGUES

1:21:57HAVE ANXIOUSLY BEEN WAITING.

1:21:59FOR.

1:22:00>> UH, QUESTIONS.

1:22:02I DON'T.

1:22:02>> THINK, UM EXCUSE ME.

1:22:04JAMES.

1:22:04>> YOU ADDRESSED SOME OF THE

1:22:06CONCERNS THAT THE PARENTS

1:22:07RAISED HERE.

1:22:08SO I WILL BE ASKING YOUR YOU

1:22:10KNOW, YOU THOSE QUESTIONS.

1:22:11UM, AND I ALSO WANT TO KNOW HOW

1:22:16MUCH IS THE TRANSDEV CONTRACT

1:22:18FOR?

1:22:21HOW MUCH MONEY IS.

1:22:22TRANSFER GETTING FROM THE.

1:22:25TRANSDEV MANAGEMENT FEE IS I

1:22:28THINK APPROXIMATELY 2021

1:22:31MILLION PER YEAR WHICH INCLUDES

1:22:33COSTS THAT TRANSDEV PAYS FOR

1:22:35SUCH AS SNOW REMOVAL UTILITIES

1:22:38AND ALL OF.

1:22:39THE STAFF SALARIES.

1:22:40THE AMOUNT OF MONEY THAT FLOWS

1:22:42THROUGH THE CONTRACT IS LARGER

1:22:43THAN THAT.

1:22:44AND THAT'S A NUMBER THAT IS

1:22:46OFTEN TALKED ABOUT AND THOSE

1:22:47NUMBERS ACTUALLY REPRESENT A

1:22:49DOLLAR FOR DOLLAR REIMBURSEMENT

1:22:50.

1:22:50AND WHAT IS THAT MONEY?

1:22:52WHAT IS THAT.

1:22:53THE TOTAL.

1:22:55VALUE OF THE CONTRACT IS CLOSER

1:22:58TO 100 AND I.

1:23:00IN 2020.

1:23:00ABOUT 125 MILLION PER YEAR.

1:23:04$125 MILLION ON TOP OF.

1:23:07THAT TO SAVE OF THE 21.

1:23:10SO SO THE TOTAL FOR OUR BUS

1:23:12TRANSPORTATION FOR IS $125

1:23:16MILLION AND.

1:23:17WE STILL ARE HAVING AN ISSUE

1:23:18GETTING PEOPLE TO AND FROM

1:23:20SCHOOL ON TIME.

1:23:21SO I THINK IT'S ONE THING THAT

1:23:23YES YOU HAVE TO DO BETTER.

1:23:25YES, YOU'RE ABSOLUTELY RIGHT.

1:23:26UM NOBODY IS GOING TO BE.

1:23:28$120 MILLION.

1:23:29>> JAMES, GET YOUR.

1:23:30PEOPLE ORGANIZED, OKAY?

1:23:32IT'S NOT TRUE.

1:23:33SO NOW WE CAN GET YOU TO ASK

1:23:35HOW YOU GET EVERYBODY GET SIX

1:23:36MINUTES.

1:23:38SIX MINUTES.

1:23:39>> YOU WANT SEVEN SEVEN MINUTES

1:23:40I'LL.

1:23:41>> JUST GO.

1:23:41THAT'S UM.

1:23:43>> I'LL GIVE YOU.

1:23:43>> HOW MANY YOU WANT.

1:23:44YOU NEED SPONSOR.

1:23:45>> NO.

1:23:45THAT'S RIGHT.

1:23:45UM, FIRST I JUST WANT TO THANK

1:23:48UM FIRST THE FAMILIES AND WE

1:23:50HAD TWO STUDENTS ONE ON ZOOM

1:23:52AND ONE IN PERSON.

1:23:54AND GRAHAM, I JUST WANT TO, UM

1:23:57THANK YOU FOR SHARING MANY

1:23:59OF THE THINGS YOU SAID AND WHAT

1:24:01THE PARENTS SHARED WERE EXACTLY

1:24:02WHAT MY OPENING STATEMENTS WERE

1:24:04SAYING, MY.

1:24:05CONCERNS FOR.

1:24:06FAMILIES AND STUDENTS.

1:24:07BUT EVEN TEN MINUTES A DAY AND

1:24:10I DO HAVE A FORMER TEACHER AND

1:24:12MOM KNOWING HOW YOU KNOW FIVE

1:24:14TEN MINUTES REALLY CAN DISRUPT

1:24:16YOUR DAY BUT THAT'S 30 HOURS IN

1:24:19A SCHOOL YEAR.

1:24:19SO EVEN IF A BUS IS JUST

1:24:21ARRIVING TEN MINUTES LATE EVERY

1:24:23DAY AND IT'S OFTEN BRUSHED OFF

1:24:25AND DISMISSED AS IT'S, YOU

1:24:27KNOW, UNDER THE 15 MINUTE

1:24:28THRESHOLD THAT'S 30 MINUTES 30

1:24:30HOURS A YEAR OF INSTRUCTION

1:24:32BECAUSE MOST OF OUR SCHOOLS GO

1:24:34RIGHT INTO THE FIRST CLASS

1:24:36RIGHT AWAY.

1:24:37SO THESE NUMBERS I THINK OFTEN

1:24:40NEED TO JUST BE EXPLAINED IN A

1:24:42WAY THAT PEOPLE UNDERSTAND.

1:24:44THE MAGNITUDE OF THIS.

1:24:46UM, AND TWO QUICK THINGS I JUST

1:24:50WANT TO PUT OUT THERE AND I'M

1:24:52GOING TO DO MY OPENING

1:24:53STATEMENT SO WE DON'T RUN OUT

1:24:54OF TIME.

1:24:54BUT ONE THING I HEARD.

1:24:56OVER AND.

1:24:57>> OVER AGAIN AND I DO HEAR

1:24:58WHEN PEOPLE REACH OUT TO

1:25:00ME DIRECTLY IS THAT THE TICKET

1:25:03SYSTEM THE WAY PARENTS ARE TOLD

1:25:06TO REPORT CONCERNS IS

1:25:09COMPLETELY INEFFECTIVE AND

1:25:11EVERYONE WHO SPOKE TODAY AND

1:25:12EVERY FAMILY WHO HAD REACHED

1:25:14OUT TO ME SAID THE SAME THING.

1:25:17AND THE OTHER IS I OFTEN HEAR

1:25:19THAT LESS THAN AN HOUR IS

1:25:22ACCEPTABLE.

1:25:23SO I WANT TO MAKE SURE THAT WE

1:25:24ADDRESS THAT AT SOME POINT

1:25:25TODAY THAT WHEN ADMINISTRATORS

1:25:28OR FAMILIES ARE SHARING THAT

1:25:31TRANSPORTATION IS TELLING THEM

1:25:34IF IT'S AT LEAST LESS THAN AN

1:25:34HOUR THAN IT'S ACCEPTABLE, IS

1:25:37THERE A CONCERN OR NO.

1:25:39OKAY.

1:25:39UM BUT THANK YOU.

1:25:41WE'RE HERE BECAUSE I FILED THIS

1:25:44HEARING ORDER A FEW MONTHS AGO

1:25:46WHEN SCHOOL BUSSES ARRIVED

1:25:47LATE.

1:25:48CHILDREN LOSE INSTRUCTIONAL

1:25:49TIME THAT THEY CANNOT EVER GET

1:25:52BACK.

1:25:52I GUESS WE'LL CALL A RECESS

1:25:55SHOULD BE OKAY.

1:25:57BUT DAN WALKED AWAY, RIGHT?

1:25:59>> YOU CAN ASK QUESTIONS FROM

1:26:00THE DEPUTY WHICH IS WHY.

1:26:02I KNOW.

1:26:03THAT'S WHY I WANT TO MAKE SURE

1:26:04WE'RE ALL WHAT'S THE MATTER?

1:26:06YOU KNOW I WANT TO BE AS

1:26:07HELPFUL AS POSSIBLE AND I'M NOT

1:26:09SURE IF I COULD BE HELPFUL

1:26:10THERE.

1:26:10YEAH.

1:26:10LET'S CALL A RESET.

1:26:12>> THE PROBLEM IS.

1:26:12OKAY, WELL, IF THERE'S AN

1:26:17EMERGENCY, I WANT TO MAKE SURE

1:26:17WE'RE AT.

1:26:18>> THAT DATE.

1:26:18IT'S ALL GOOD BECAUSE.

1:26:21I'M BREATHING WONDERFULLY.

1:26:27I'M GOING TO A RECESS,

1:26:29EVERYBODY.

1:29:29COUNSELOR.

1:29:29UM, MURPHY, YOU HAVE.

1:29:31TWO OTHER PEOPLE HERE IN THIS

1:29:33CHAMBER.

1:29:33YOU ARE MORE THAN WELCOME TO

1:29:34ASK THEM SPECIFIC QUESTIONS

1:29:35WHILE WE WAIT FOR DAN.

1:29:36IT'S GOOD.

1:29:38WELL.

1:29:39>> I'LL CONTINUE.

1:29:39WITH MY OPENING STATEMENT AND

1:29:41JUMP INTO QUESTIONS SO AS WE

1:29:46KNOW WHEN STUDENTS ARRIVE LATE

1:29:48TO SCHOOL THEY ARE LOSING MATH

1:29:50LESSON READING INSTRUCTIONS,

1:29:51IEP SERVICES, UM BREAKFAST AND

1:29:55OTHER IMPORTANT THINGS.

1:29:57THESE DELAYS ARE OFTEN

1:29:58REOCCURRING.

1:29:59IT'S OFTEN THE SAME BUS ROUTE

1:30:01OR SAME SCHOOLS THAT ARE

1:30:03EXPERIENCING THESE LATE BUSSES

1:30:05COSTING THE SAME CHILDREN

1:30:07INSTRUCTION AND REQUIRED

1:30:07SERVICE DAY AFTER DAY.

1:30:10TODAY REPORTING FROM WBUR SHOWS

1:30:13HOW MUCH TIME THOSE DELAYS TOOK

1:30:15FROM STUDENTS LAST SCHOOL YEAR

1:30:16.

1:30:17THERE WAS ONE CURLEY SCHOOL BUS

1:30:18LAST YEAR THAT ACCUMULATED 1933

1:30:23MINUTES OF MORNING DELAYS, MORE

1:30:24THAN 32 HOURS AND AT THE MURPHY

1:30:27SCHOOL ROUTE AVERAGED

1:30:29APPROXIMATELY 27 MINUTES LATE

1:30:31DURING A TWO WEEK STRETCH EVERY

1:30:33MORNING.

1:30:34THOSE CHILDREN REPEATEDLY

1:30:35ARRIVED AFTER THEIR CLASSMATES

1:30:37HAD BEGUN LEARNING.

1:30:39AND I KNOW AT THE BEGINNING

1:30:40OF THIS SCHOOL YEAR DAN, I HAVE

1:30:41REACHED OUT TO YOU.

1:30:42THERE WAS A SCHOOL BUS THAT.

1:30:44CONTINUED TO SHOW UP LATE TO

1:30:45THE MURPHY BUT WHEN WE.

1:30:47>> SAY.

1:30:47LATE IT WAS 2.5 HOURS AFTER

1:30:50SCHOOL HAD CLOSED.

1:30:51SO MY FIRST QUESTION BECAUSE

1:30:53SOME OF THE CONCERNS THAT YOU

1:30:56EXPLAINED TO THE PARENTS IN THE

1:30:57CHAMBER TODAY ABOUT BUSSES THAT

1:30:59HAVEN'T FINISHED THEIR LAST

1:31:00ROUTE, THAT WAS THE CONCERN AT

1:31:02THE MURPHY SCHOOL.

1:31:03BUT THERE WAS ONE STUDENT ON A

1:31:05BUS FROM THE PREVIOUS SCHOOL

1:31:07THAT WASN'T GETTING PICKED UP

1:31:09AND THE BUS DRIVER WAS WAITING

1:31:12MORE THAN TWO HOURS FOR ONE

1:31:15STUDENT WHILE 60 STUDENTS WERE

1:31:17AT THE MURPHY SCHOOL WAITING

1:31:19AND 2.5 HOURS LATER THE BUS

1:31:23ARRIVED AND THIS HAPPENED DAY

1:31:24AFTER DAY.

1:31:25SO CAN WE FIRST ADDRESS WHAT IS

1:31:27THE PROCEDURE?

1:31:28BECAUSE MY FIRST RESPONSE WAS

1:31:31WHAT IS IT FIVE MINUTES TEN

1:31:32MINUTES AND THEN YOU GO BACK TO

1:31:35THE SCHOOL.

1:31:35YOU GO TO THE LOCAL POLICE

1:31:37STATION I DON'T KNOW BUT

1:31:38THERE'S NO WAY.

1:31:39ONE STUDENT ON A BUS CAN THEN

1:31:42JUST AND CONTINUE HOURS

1:31:46OF DELAY AFTER DELAY.

1:31:47SO WHAT IS THE PROCEDURE FOR

1:31:51THAT BECAUSE IT AND IF YOU

1:31:52COULD ADDRESS DAN THAT CONCERN

1:31:54THAT.

1:31:54HAPPENED AT THE BEGINNING.

1:31:55>> OF THIS SCHOOL YEAR.

1:31:59YOU DON'T HAVE TO PRESS IT.

1:32:01IT COMES FROM.

1:32:04THE THE TYPE OF SITUATION THAT

1:32:06YOU ARE DESCRIBING IS A

1:32:08SITUATION WHERE A STUDENT IS

1:32:09UNABLE TO BE DELIVERED FOR

1:32:10THEIR ADULT ADULT HANDOFF.

1:32:11THAT'S HOW WE TALK ABOUT IT.

1:32:13IT IS A IT IS AN EXAMPLE OF A

1:32:16PERSISTENT PROBLEM THAT NEEDS

1:32:18SIGNIFICANT ONLY MORE

1:32:19INTERVENTION AND A MORE TEAM

1:32:22ORIENTED APPROACH WHEN A

1:32:25STUDENT IS UNABLE TO BE UM

1:32:28DELIVERED TO THEIR ADULT IT CAN

1:32:30DELAY A BUS SIGNIFICANTLY.

1:32:32BUT HOW LONG.

1:32:33>> ARE WE WILLING TO WAIT

1:32:34BEFORE THEN THE POLICE COME OR

1:32:37THE SCHOOL ADMINISTRATOR

1:32:38ARRIVES AT THE BUS STOP.

1:32:40I KNOW THAT HAPPENED SEVERAL

1:32:42TIMES IN MY 20 PLUS YEARS

1:32:44TEACHING THAT WE NEVER LET A

1:32:46BUS DRIVER SIT.

1:32:47I MEAN WHAT WOULD BE.

1:32:48CONSIDERED A REASONABLE AMOUNT

1:32:50OF TIME FOR A BUS DRIVER TO

1:32:51WAIT FOR ONE FAMILY?

1:32:53THAT AMOUNT OF TIME VARIES

1:32:56DRAMATICALLY BECAUSE IT IS NOT

1:32:57ALWAYS POSSIBLE.

1:32:58SCHOOL ADMINISTRATORS ARE NOT

1:32:59ALWAYS AVAILABLE AFTER THE

1:33:00SCHOOL DAY TO COME AND MEET A

1:33:02BUS OR TO BRING STUDENTS TO THE

1:33:05POLICE STATION THAT IS NOT

1:33:06ALWAYS AVAILABLE AND WHAT WE

1:33:09HAVE DONE TO TRY TO WORK ON

1:33:10THIS EXACT PROBLEM IS WE HAVE

1:33:13UM CREATED ADDITIONAL DASHBOARD

1:33:15THAT WE CAN THEN USE IT AS A

1:33:16DATA INTERVENTION TO WORK WITH

1:33:17THE SCHOOLS THAT ARE HAVING THE

1:33:19MOST PERSISTENT UH, BUSSES

1:33:22IMPACTED BY THIS SO.

1:33:23>> THAT WHAT DOES THE DASHBOARD

1:33:24GIVE?

1:33:25WHAT AUTHORITY DOES IT GIVE?

1:33:27IT DOESN'T.

1:33:27SO THE AUTHORITY TO REMOVE A

1:33:29STUDENT FROM THE BUS BECAUSE A

1:33:31STUDENT IS NOT BEING PICKED UP

1:33:32BY THEIR PARENT IS VERY

1:33:34LIMITED.

1:33:34WHAT POLICIES WHAT'S THE POLICY

1:33:36WRITTEN FOR ABOUT HOW MANY DAYS

1:33:39A PARENT CANNOT BE AT.

1:33:41>> THE.

1:33:41BUS STOP?

1:33:41>> THERE IS NOT A SPECIFIC

1:33:42POLICY THAT I CAN REFERENCE

1:33:44THAT SAYS THAT IF YOU FAIL TO

1:33:46PICK YOUR CHILD UP AFTER A

1:33:48CERTAIN NUMBER OF DAYS.

1:33:48THEN X WILL.

1:33:49HAPPEN OR Y WILL HAPPEN.

1:33:51HOWEVER WHEN THESE SITUATIONS

1:33:53HAPPEN THEY ARE USUALLY.

1:33:54PRETTY COMPLICATED.

1:33:55IT IS TYPICAL THAT THE REASON A

1:33:57FAMILY ISN'T.

1:33:58ABLE TO BE AT THE STOP IS

1:34:00NUANCED AND REQUIRES.

1:34:02RELATIONSHIP BUILDING.

1:34:03>> AND.

1:34:03WORKING WITH THE FAMILY.

1:34:04>> BUT IF IT'S HAPPENING DAY

1:34:05AFTER DAY THEN IT NEEDS TO BE

1:34:07ADDRESSED IMMEDIATELY.

1:34:08IT NEEDS TO BE ADDRESSED AND IT

1:34:09IS OFTEN QUITE COMPLICATED TO

1:34:10WORK THROUGH WITH THE FAMILY

1:34:12AND WE ARE TRYING TO MAKE IT

1:34:13MORE POSSIBLE FOR SCHOOL

1:34:15ADMINISTRATORS TO PARTNER WITH

1:34:17US TO WORK WITH FAMILIES

1:34:19POTENTIALLY ALSO WITH SOCIAL

1:34:20WORKERS TO ADDRESS WHATEVER THE

1:34:21STRUCTURAL PROBLEMS ARE THAT

1:34:23ARE CONTRIBUTING TO THE PARENT

1:34:24BEING UNABLE TO.

1:34:25BE AT THE BUS.

1:34:25SO WHAT.

1:34:26>> DO WE SAY TO THE 60 FAMILY

1:34:28MEMBERS WHO THEN COULD PUT.

1:34:31A LOT.

1:34:31MORE STUDENTS AND FAMILIES IN

1:34:33DANGER BECAUSE WHEN THAT BUS IS

1:34:35LEAVING THE SCHOOL 2.5 HOURS

1:34:38LATE, THERE IS NO GUARANTEE

1:34:40THAT THERE WILL BE SOMEONE AT

1:34:42THEIR.

1:34:42BUS STOP TO BE.

1:34:43DROPPED OFF.

1:34:44SO YEP.

1:34:44HOW DO WE.

1:34:45BALANCE RESPONSIBILITY IN A

1:34:48SCHOOL ADMINISTRATOR THERE'S

1:34:50ALWAYS SOMEONE WHO'S NOT THERE.

1:34:52DAY NEVER ENDS UNTIL THE.

1:34:53LAST STUDENT IS HOME.

1:34:55A BACKUP SHOULD HAVE BEEN SENT

1:34:57TO COVER THE REMAINDER OF THAT

1:34:58ROLE.

1:34:59SO WHEN DOES A BACKUP BASKET?

1:35:00HOW MANY MINUTES TILL WE CAN

1:35:03CALL.

1:35:03>> IN A BACKUP?

1:35:04YES.

1:35:04SO.

1:35:04OKAY.

1:35:05>> UM.

1:35:06>> TWO MINUTES FROM THAT.

1:35:07IS WE WOULD ASK DRIVERS TO

1:35:10IMMEDIATELY NOTIFY THEIR SAFETY

1:35:11DESK THAT THEY HAVE A UDC OR A

1:35:15SITUATION WHERE THEY CANNOT

1:35:16DELIVER A STUDENT AND THAT THEY

1:35:17SHOULD BE DOING THAT WITHIN 5

1:35:20TO 10 MINUTES OF THE SITUATION

1:35:21OCCURRING.

1:35:21THERE ARE STEPS TAKEN THAT

1:35:23IMMEDIATELY TRY TO ADDRESS IT.

1:35:25IF THAT IS UNABLE TO BE

1:35:26RESOLVED WE SHOULD BE LOOKING

1:35:28TO ALTERNATIVE RESOURCES.

1:35:29THAT'S AN EXAMPLE OF WHAT

1:35:31MR FOLKE WAS SPEAKING ABOUT

1:35:32EARLIER WHERE WE HAVE TO USE

1:35:34THE ADDITIONAL AVAILABLE

1:35:35RESOURCES TO SEE THE PROBLEM IS

1:35:37HAPPENING AND THEN CONNECT THE

1:35:38RIGHT RESOURCES TO BACK THE

1:35:40SITUATION UP SO THAT WE ARE NOT

1:35:42LEAVING 60 STUDENTS WAITING

1:35:44MULTIPLE DAYS IN A ROW BECAUSE

1:35:46A BUS WITH ONE STUDENT IS

1:35:48STUCK.

1:35:48AND IT'S NOT JUST THAT STUDENT

1:35:49ON THE BUS WHO MIGHT BE STUCK

1:35:51OR THE 60 STUDENTS WHO ARE

1:35:52WAITING THERE OFTEN ALSO COULD

1:35:54BE OTHER STUDENTS ON THE BUS

1:35:55ITSELF.

1:35:56SO IT'S A VERY COMPLICATED

1:35:57SITUATION THAT WE BELIEVE

1:36:00ABSOLUTELY NEEDS ADDITIONAL

1:36:01FOCUS IS IS WHY WE ARE TRYING

1:36:02TO PARTNER TO DO THAT WORK MORE

1:36:04DEEPLY WITH FAMILIES TO ADDRESS

1:36:06THE STRUCTURAL ISSUES CREATING

1:36:07IT AND CREATE BACKUP SITUATIONS

1:36:10TO HELP MAKE SURE THAT WE CAN

1:36:11RESOLVE IT WHILE THE INDIVIDUAL

1:36:14STUDENT IS BEING SUPPORTED.

1:36:17>> THANK YOU.

1:36:17I'LL WAIT FOR ROUND TWO.

1:36:18THANK YOU.

1:36:19>> JIM.

1:36:20AND I JUST WANT TO KNOW FOR THE

1:36:22RECORD THAT IF YOU ARE GOING

1:36:23FOR MY COLLEAGUES, IF YOU'RE

1:36:24GOING TO READ YOUR OPENING

1:36:25REMARKS INTO YOUR QUESTIONS,

1:36:27THAT'S GOING TO EAT UP SOME

1:36:28OF YOUR TIME.

1:36:29SO IF YOU HAVE MORE QUESTIONS

1:36:32JUST BE MINDFUL OF HOW YOU USE

1:36:33YOUR EIGHT MINUTES.

1:36:36I'LL GIVE YOU MORE TIME IF YOU

1:36:38NEED IT BUT JUST LET ME KNOW.

1:36:42THANK YOU MADAM CHAIR.

1:36:45I LISTENED.

1:36:46TO THE.

1:36:46>> TESTIMONY FROM BP'S.

1:36:48I LISTENED CLOSELY TO THE

1:36:50PARENTS AS WELL.

1:36:52I WAS AN ORIGINAL CO-SPONSOR

1:36:53WITH COUNCILOR MURPHY ON THIS.

1:36:57I WANT TO THANK THE PARENTS FOR

1:36:59BEING HERE.

1:37:00,FOR.

1:37:01>> PROVIDING CRITICAL

1:37:02LEADERSHIP AND ADVOCATING FOR

1:37:04THEIR CHILD.

1:37:04BUT YOU'RE ALSO ADVOCATING FOR

1:37:06ALL CHILDREN THE BPA SYSTEM.

1:37:10I HEARD FROM BP THAT THEY'RE.

1:37:13PROUD OF THE PROGRESS THEY'RE

1:37:15MAKING.

1:37:17I HEARD FROM TRANSDEV THAT WE

1:37:18ARE MAKING PROGRESS.

1:37:20THERE'S MORE WORK TO BE DONE

1:37:21BUT WE'RE ON THE RIGHT TRACK.

1:37:25I DON'T BELIEVE THAT.

1:37:27I BELIEVE WE'RE ON THE WRONG

1:37:29TRACK.

1:37:30I THINK THE SYSTEM HAS FAILED

1:37:33LISTENING TO PARENTS HERE AND

1:37:36OTHER PARENTS THAT I'VE

1:37:38CONSISTENTLY TALKED WITH OVER

1:37:39THE LAST SEVERAL MONTHS,

1:37:40THEY'RE TELLING ME JUST THE

1:37:42OPPOSITE OF WHAT YOU'RE TELLING

1:37:43ME.

1:37:44THEY'RE TELLING ME THE SYSTEM

1:37:46IS BROKEN.

1:37:47THEY'RE TELLING ME THEIR CHILD

1:37:49IS BEING TAKEN OUT OF SCHOOL AT

1:37:51THEIR LAST CLASS TO GET ON

1:37:53THEIR BUS.

1:37:54THEY MIGHT BE MISSING MATH

1:37:57CLASS AND THEY'RE GETTING ON

1:37:58THE BUS.

1:38:00ONE PARENT HERE IS UNABLE TO

1:38:02TRACK WHERE HER CHILD IS AT AND

1:38:05WE'RE TRYING TO FIGURE OUT THIS

1:38:07APP THAT WE PAID A LOT OF MONEY

1:38:09FOR.

1:38:14WE HAVE PARENTS THAT ARE

1:38:16CONCERNED THAT THEIR CHILDREN

1:38:17ARE BEING LEFT OFF THE BUS FIVE

1:38:19YEARS OLD.

1:38:21EARLY OR LATE OR A CHILD IS ON

1:38:25THE BUS FOR 90 MINUTES TRYING

1:38:27TO GET HOME.

1:38:30MANY BUSSES DON'T HAVE BUS

1:38:32MONITORS ON THEM.

1:38:35THAT'S THE THAT'S THE REASON I

1:38:36VOTED AGAINST THE BP'S BUDGET

1:38:38BECAUSE THE BUS MONITORS

1:38:40BECAUSE OF PARAPROFESSIONALS.

1:38:44WE'RE SPENDING WE'RE SPENDING

1:38:47ALL THIS MONEY.

1:38:48WE DON'T HAVE BUS MONITORS.

1:38:49THAT'S WHY I PROPOSED HAVING A

1:38:52SUPPLEMENTAL BUDGET FOR THE

1:38:54BOSTON CITY COUNCIL TO REHIRE

1:38:57BUS MONITORS AND

1:39:00PARAPROFESSIONALS DENIED BY

1:39:02CITY COUNCIL COLLEAGUES.

1:39:05OUTRAGEOUS, OUTRAGEOUS.

1:39:08AND HERE WE ARE.

1:39:11SAYING TO PARENTS THAT THINGS

1:39:13ARE GOING WELL.

1:39:14THERE'S NOTHING TO WORRY ABOUT.

1:39:16PROGRESS IS BEING MADE.

1:39:20I'M EMBARRASSED.

1:39:22I'M EMBARRASSED ABOUT THIS

1:39:23CONVERSATION WE'RE HAVING TODAY

1:39:25FROM BP'S.

1:39:27I DON'T THINK PROGRESS IS

1:39:30TAKING PLACE.

1:39:31I KNOW PROGRESS IS NOT TAKING

1:39:33PLACE.

1:39:33IF IT WAS UP TO ME I'D PUT THIS

1:39:34THING IN RECEIVERSHIP.

1:39:36THIS TRANSPORTATION SYSTEM.

1:39:38UH, GET RID OF TRANSDEV.

1:39:40I DON'T HAVE ANY CONFIDENCE IN

1:39:41TRANSDEV.

1:39:48DAN, HOW MANY BUS MONITORS DO

1:39:52WE HAVE AND HOW MANY BUSSES?

1:39:54UM UH, THEY'RE NOT BUS MONITORS

1:39:56ON.

1:39:56PEOPLE ARE TALKING ABOUT

1:39:58CHILDREN ACTING UH ACTING OUT

1:40:00BECAUSE THERE'S NO BUS MONITORS

1:40:02.

1:40:02ARE YOU TELLING US NOW THAT

1:40:03THERE'S MANY RIDES THAT TAKE

1:40:06PLACE WITHOUT BUS MONITORS?

1:40:09I'M APPRECIATE THAT QUESTION,

1:40:11COUNCILOR FLYNN.

1:40:12UM, WE ARE.

1:40:13UH.

1:40:14>> WE SEE ARE SEEKING TO HAVE

1:40:17ABOUT 650 BUS MONITORS RIGHT

1:40:19NOW WE'RE AT ABOUT 640.

1:40:22I KNOW WE JUST SUBMITTED ABOUT

1:40:23FIVE FOR HIRE.

1:40:25SO HOW MANY HOW MANY HOW MANY

1:40:26BUSSES DO NOT HAVE BUS MONITORS

1:40:28DO.

1:40:29SO EVERY ONE OF OUR BUSSES UH,

1:40:31OUR SMALLER BUSSES THAT'S

1:40:32TRANSPORTING STUDENTS WITH DOOR

1:40:34TO DOOR STOPS AND THAT WOULD

1:40:35HAVE MONITOR REQUIRED STUDENTS

1:40:36ON THEM HAS AT LEAST ONE BUS

1:40:38MONITOR.

1:40:39WE KNOW THAT SOME OF THEM NEED

1:40:40ADDITIONAL MONITORS AND SO

1:40:42WE'RE CONTINUING.

1:40:43SO SO EVERY BUS HAS A BUS

1:40:44MONITORING AT LEAST.

1:40:45ONE EVERY BUS THAT'S NOT TRANS

1:40:47THAT'S NOT TRUE.

1:40:48EVERY MS. OR WB BUS HAS AT

1:40:50LEAST ONE BUS MONITOR.

1:40:51PARENTS AND PARENTS ARE TELLING

1:40:53ME THAT THERE'S MANY BUSSES

1:40:55THAT DON'T HAVE BUS MONITORS

1:40:57ON.

1:40:58THAT'S WHAT PARENTS ARE TELLING

1:40:59ME.

1:41:00I HAVE TO BELIEVE THE PARENTS

1:41:04UM I DON'T BELIEVE THE.

1:41:05THE THAT WE ARE MAKING PROGRESS

1:41:07ON THE TIMES.

1:41:08YEAH I THINK I THINK WITH THE

1:41:11TIMING UM I THINK THE SYSTEM

1:41:14THE COMPUTER SYSTEM THE TIMING

1:41:16SYSTEM IS OFF SIGNIFICANTLY IF.

1:41:18IF A PARENT CAN'T TELL WHERE

1:41:20THEIR CHILD IS HOW WILL YOU HOW

1:41:24WILL YOU CREDITING WITH A

1:41:27SUCCESSFUL BUS RIDE ON TIME.

1:41:29SO EVERY UH EVERY SCHOOL BUS

1:41:31HAS TWO DIFFERENT GPS UNITS ON

1:41:33BOARD UH ONE THROUGH THE THE

1:41:36ZOOM TABLET A SECOND ONE

1:41:37THROUGH WHAT'S CALLED A GEOTAB

1:41:39UH, TELEMATICS DEVICE.

1:41:41WE PULL GPS ARRIVAL TIMES FROM

1:41:43BOTH OF THOSE SYSTEMS AND USE

1:41:46THAT TO CALCULATE ON-TIME

1:41:48PERFORMANCE.

1:41:49UH, WHAT WE'VE SEEN IS THAT WE

1:41:51HAD ERNST AND YOUNG, UM, COME

1:41:52IN AND DO A DATA AUDIT OF OUR

1:41:54ON-TIME PERFORMANCE CALCULATION

1:41:55A COUPLE OF YEARS BACK.

1:41:56UM, WE'VE ALSO SPENT A LOT

1:41:58OF TIME BENCHMARKING THIS WITH

1:41:59OTHER DISTRICTS AND WHAT WE'VE

1:42:01SEEN IS WE'VE GOTTEN THE THE

1:42:03PERCENTAGE OF TRIPS WHERE WE DO

1:42:05NOT HAVE DATA FOR A TRIP IS

1:42:07DOWN TO ABOUT 1%, BUT.

1:42:09WE'VE GOT LESS THAN 1% HAVE UM

1:42:12DON'T HAVE BUS MONITORS.

1:42:13NO.

1:42:14UH, THERE'S FEWER THAN 1%

1:42:15OF THE TRIPS THAT RUN WHERE WE

1:42:17DON'T CALCULATE OR COLLECT

1:42:19ARRIVAL DATA THAT IS UM, AS WE

1:42:22UNDERSTAND IT AND BASED ON OUR

1:42:24BENCHMARKING A SIGNIFICANTLY

1:42:25LOWER, UH, WHAT WE CALL

1:42:27UNRECORDED RATE THAN MOST

1:42:28DISTRICTS ARE.

1:42:29DAN, THERE'S A HUGE DISCONNECT

1:42:31HERE.

1:42:31YOU'RE TELLING US THINGS ARE

1:42:33GOING VERY WELL.

1:42:34PARENTS ARE TELLING US THINGS

1:42:37ARE NOT GOING WELL FOR THEM.

1:42:40WE HAVE TO WE HAVE TO BELIEVE

1:42:41THE PARENTS AND I MET WITH THE

1:42:43PARENTS A BUNCH OF TIMES

1:42:45INCLUDING OVER THE OVER THE

1:42:48WEEKEND AT A AT A COFFEE HOUR.

1:42:50UM, I'VE BEEN HAVING HEARINGS

1:42:52UM AS WELL PARENTS DESCRIBE THE

1:42:55REAL LIFE CONSEQUENCES OF THESE

1:42:58FAILURES LONG AFTERNOONS SPENT

1:42:59WONDERING WHERE THEIR CHILD

1:43:01WHERE THEIR CHILDREN WERE UH,

1:43:02PARENTS ARRIVING LATE TO WORK

1:43:04BECAUSE OF DELAYED MORNING

1:43:05PICKUPS AND EVEN CHILDREN

1:43:07ARRIVING LATE TO WORK ON THE

1:43:09VERY MORNING OF THE HEARING.

1:43:10THIS IS NOT AN OCCASIONAL

1:43:12INCONVENIENCE IT IS A

1:43:13PERSISTENT DISRUPTION

1:43:15OF FAMILIES, HAS CONTRACTUAL

1:43:18TOOLS TO HOLD ITS

1:43:19TRANSPORTATION PROVIDER

1:43:21ACCOUNTABLE.

1:43:22UM WE ARE SEEING SERIOUS

1:43:23FAILURES IN BASIC STUDENT

1:43:25SAFETY ACCOUNTABILITY.

1:43:27IN ONE CASE, A FIVE YEAR OLD

1:43:29STUDENT'S FAMILY COULD NOT

1:43:30CONFIRM WHERE THEIR CHILD WAS

1:43:31SAFELY ON THE SCHOOL BUS.

1:43:34WE JUST SAW THE SAME THE SAME

1:43:37SCENARIO AS IT PLAYED OUT A

1:43:38COUPLE MINUTES AGO.

1:43:40THIS FAMILY THAT I'M THAT I'M

1:43:42WRITING ABOUT, UH, RECEIVED

1:43:44CONFLICTING ANSWERS FROM BP'S

1:43:46ABOUT WHETHER DRIVERS ARE

1:43:47REQUIRED TO CHECK STUDENTS ON

1:43:49AND OFF THE BUS WHERE THE

1:43:50CHILD'S DESIGNATED STOP WAS

1:43:52LOCATED.

1:43:53THE DRIVER WAS REPORTEDLY NOT

1:43:55PROPERLY USING AN APP OR

1:43:57FOLLOWING THE ASSIGNED ROUTE.

1:43:59I DON'T KNOW IF THAT'S

1:43:59ACCURATE.

1:44:03WE CAN'T NORMALIZE THE

1:44:04DISRUPTION THIS HAS CAUSED OVER

1:44:06THE LAST SEVERAL YEARS FOR

1:44:07STUDENTS, STUDENTS WITH

1:44:09DISABILITIES, PARENTS, TEACHERS

1:44:11AND SCHOOL ADMINISTRATORS, ONE

1:44:15FAMILY TOLD ME THAT THEY'RE

1:44:16TAKING THAT THEIR DAUGHTER HAS

1:44:18TO GO TO LESSONS FOR MUSIC AND

1:44:21THE DAUGHTER IS LATE ALL THE

1:44:23TIME FOR MUSIC LESSONS THAT THE

1:44:25PARENT PAYS FOR.

1:44:28UM BECAUSE THE BUSSES THE

1:44:30BUSSES ARE ALWAYS LATE.

1:44:32UM PARENTS CAN'T PLAN THEIR

1:44:34SCHEDULE.

1:44:36I'M NOT SURE HOW WE WAS SAYING

1:44:39THIS IS SUCCESS DENIED UM AND

1:44:42TO TRANS DEAF I'M I'M I'M

1:44:44EMBARRASSED I WOULDN'T USE

1:44:45FRIENDS STUFF I'D LOOK FOR A

1:44:47DIFFERENT DIFFERENT GROUP.

1:44:50UM, YOU'RE NOT PROVIDING

1:44:52ACCURATE INFORMATION.

1:44:53PARENTS WANT ACCOUNTABILITY.

1:44:55THEY'RE NOT RECEIVING IT FROM

1:44:57THEY'RE NOT EVEN RECEIVING IT

1:44:58HERE AT THE THE BOSTON CITY

1:45:01COUNCIL WE HAD THE OPPORTUNITY

1:45:04TO PUT MONEY INTO THE BUDGET

1:45:06FOR PARAPROFESSIONALS FOR BUS

1:45:10MONITORS.

1:45:12MY COLLEAGUES SAID NO, WE DON'T

1:45:13NEED IT.

1:45:15SO I'M EMBARRASSED ABOUT THIS

1:45:18DISCUSSION TODAY BECAUSE

1:45:21PARENTS DO DESERVE LEADERSHIP

1:45:24ACCOUNTABILITY, TRANSPARENCY.

1:45:26THEY'RE NOT RECEIVING IT FROM

1:45:27DPS.

1:45:28THE SYSTEM IS BROKEN AND WE

1:45:31HAVE TO START OVER AGAIN.

1:45:34PARENTS HAVE TAKEN THEIR KIDS

1:45:35OUT OF THE TRANSPORTATION

1:45:37SYSTEM AND DON'T WANT A BUS

1:45:39RIDE ANY LONGER BECAUSE THEY

1:45:41CAN'T RELY ON IT, SO THEY TAKE

1:45:45THEM OUT OF THE TRANSPORTATION

1:45:47SYSTEM.

1:45:47THEY'LL PAY ANOTHER WAY TO GET

1:45:50TO THE SCHOOL OR THEY'LL DO IT

1:45:51THEMSELVES OR CARPOOL, BUT THEY

1:45:52DON'T HAVE CONFIDENCE IN THE

1:45:56TRANSPORTATION SYSTEM PROGRESS

1:45:58.

1:46:00THAT'S A FAILURE.

1:46:01THANK YOU, MADAM CHAIR.

1:46:02YOU'RE WELCOME.

1:46:03COUNCIL FLYNN.

1:46:06.

1:46:07UM OKAY GUYS, HERE'S THE DEAL.

1:46:13WE ARE NOT GOING TO CONTINUE

1:46:14TO.

1:46:15HAVE THE SAME CONVERSATIONS AND

1:46:17EXPECT TO FOLLOW THE RESULTS.

1:46:18THAT'S JUST THE DEFINITION

1:46:20OF INSANITY.

1:46:21AND WHILE I DO APPRECIATE THE

1:46:23POWERPOINT PRESENTATIONS AND

1:46:24ALL OF THIS SORT OF STUFF, WHAT

1:46:26PEOPLE WANT ARE REAL ANSWERS

1:46:28AND SOLUTIONS AND WE GET TIRED

1:46:32OF HEARING THE SAME THING FROM.

1:46:34EVERYBODY INCLUDING ME AND MY

1:46:36COLLEAGUES.

1:46:37IT'S A.

1:46:38>> LOT OF THE SAME THING BUT

1:46:39NOTHING CHANGES.

1:46:41I'M DONE WITH IT AND I'M ASKING

1:46:43EVERYONE WHO'S IN THIS CHAMBER

1:46:46TO JOIN US IN FIXING IT BECAUSE

1:46:49NOBODY WINS WHEN ALL WE'RE

1:46:51DOING IS JUST THROWING DAGGERS

1:46:52AT EACH OTHER.

1:46:53OKAY, SO I AM GOING TO

1:46:59COUNSELOR.

1:47:01UH UH WELL WELL AS MY, UH, VICE

1:47:04CHAIR I'M GOING TO STEP OUT

1:47:06FOR.

1:47:06A SECOND.

1:47:07UM AND I'M GOING TO HAVE HIM

1:47:09CHAIR THE THE HEARING AND WHILE

1:47:13I STEP OUT I WANT TO

1:47:14ACKNOWLEDGE THAT COUNSELOR

1:47:16ABANG HAD TO STEP OUT TO PICK

1:47:18UP HIS DAUGHTER.

1:47:19UM, I THINK HE DID NOT

1:47:21ANTICIPATE, UM, THE TIMING HERE

1:47:23AND I WANT TO PUT HIS QUESTIONS

1:47:25ON THE RECORD, UM, BECAUSE HE

1:47:28WOULD HAVE BEEN NEXT TO BE

1:47:29CALLED.

1:47:30SO HIS QUESTIONS, UM, ARE UM

1:47:34THERE IS A CONSISTENT ISSUE

1:47:36WITH A SPECIFIC BUS.

1:47:38WHAT STEPS ARE ARE YOU GUYS

1:47:41TAKING TO ALLEVIATE THE ISSUES

1:47:42AND WHAT ARE THE CONVERSATIONS

1:47:44THAT ARE HAD WITH THE BUS

1:47:46DRIVERS?

1:47:47UM AND WHAT ARE OUR

1:47:49LIMITATIONS?

1:47:50SO I JUST WANT TO PUT THOSE

1:47:51QUESTIONS ON THE RECORD AND

1:47:53THEN I'M GOING TO GIVE THE MIC

1:47:54OVER TO COUNSELOR UM ALL SO HE

1:47:58CAN TAKE OVER AND THE ORDER

1:48:01OF ARRIVAL.

1:48:04IS BREADON WEBER AND THEN YOU

1:48:08AND THEN UM CULPEPPER I.

1:48:11GOT YOUR CALL.

1:48:12>> I'LL BE BACK.

1:48:15AND THEN FOLLOW THE ORDER.

1:48:17YEAH.

1:48:20UH.

1:48:21THE CHAIR RECOGNIZES COUNCILOR.

1:48:23>> BREADON COUNCIL.

1:48:24THE FLOOR IS YOURS.

1:48:29THANK YOU, MR CHAIR.

1:48:31AND THANK YOU FOR ALL FOR BEING

1:48:33HERE.

1:48:33THANK YOU TO ALL THE FOLKS WHO

1:48:35CAME.

1:48:35FOR PUBLIC TESTIMONY.

1:48:37UM, SOMEBODY HAS ALREADY STOLEN

1:48:39THE LINE.

1:48:40THE DEFINITION OF.

1:48:41INSANITY IS DOING THE SAME

1:48:42THING OVER AND OVER AND

1:48:43EXPECTING A DIFFERENT RESULT.

1:48:45UM, IT'S SO DISCOURAGING THAT

1:48:48WE HAVE TO HAVE THIS, UM, YEAR

1:48:50ON YEAR ON YEAR CONVERSATION.

1:48:53TRANSDEV HAS HAD THIS CONTRACT

1:48:55FOR SCHOOL BUS AND PUBLIC

1:48:57SCHOOL TRANSPORTATION SINCE

1:48:592013, AND I THINK WE CAN ALL

1:49:03SAY THAT UM.

1:49:05WE STILL.

1:49:06HAVE HUGE, HUGE ISSUES WITH

1:49:08TRANSPORTATION.

1:49:09UH, IT BEGS THE QUESTION IS

1:49:12TRANS THE REV REALLY UP TO THE

1:49:15JOB?

1:49:16DO WE NEED TO DIVIDE OUR SCHOOL

1:49:17DISTRICT INTO SMALLER ZONES AND

1:49:19SEE IF WE CAN BRING IN SOME

1:49:21COMPETITION BECAUSE TRANSDEV

1:49:23HAS A MONOPOLY AND NO THERE'S

1:49:26NO ONE ELSE COMPETING FOR THIS

1:49:27CONTRACT AND WE NEED TO TRY AND

1:49:29CHANGE THAT.

1:49:30UM.

1:49:31,I.

1:49:32>> HAVE AN ISSUE WITH UM JUST I

1:49:36DID I KNOW DANIEL AND I

1:49:38CORRESPOND FREQUENTLY ABOUT THE

1:49:40EDISON UH, I DID CHECK ON AND

1:49:43THINGS WOULD HAVE GOTTEN BETTER

1:49:45BUT THERE'S STILL NOT STILL A

1:49:47WAYS TO GO.

1:49:48UM.

1:49:51THE, UM THERE'S OUTRIGHT

1:49:55BLOWOUTS, WHICH MEANS THE BUS

1:49:56DOESN'T TURN UP AT ALL FOR

1:49:58EVENING DISMISSAL.

1:49:59UH, THEY'VE HAD SIX BLOWOUT

1:50:01TRIPS SO FAR THIS SCHOOL YEAR.

1:50:03THAT SEEMS LIKE THAT'S EIGHT

1:50:05WEEKS.

1:50:06SIX BLOWOUTS.

1:50:06THAT'S ONE WEEK ALMOST.

1:50:09UM, AND THESE ARE NOT SMALL

1:50:11BUSSES THAT ARE 60 SEAT BUSSES

1:50:12.

1:50:13SO THAT MEANS THAT FAMILIES ARE

1:50:15HAVING TO FIRST OF ALL TEACHERS

1:50:17FIND OUT THAT, YOU KNOW, UH, AN

1:50:19HOUR MAYBE BEFORE DISMISSAL

1:50:20THAT THE BUS IS NOT COMING.

1:50:21THEN THEY HAVE TO SKIP TRYING

1:50:23TO TEACH THE KIDS THAT LAST

1:50:25HOUR AND GO AND TRY AND CALL

1:50:27FAMILIES AND SAY THE BUS IS NOT

1:50:29COMING.

1:50:29CAN YOU COME AND PICK YOUR KID

1:50:30UP?

1:50:31SO NOT ONLY IS IT INTERFERING

1:50:32WITH THE SCHOOLS TO STUDENTS

1:50:34LEARNING OPPORTUNITIES IN THE

1:50:36MORNING TIME, BUT IT'S ALSO

1:50:38TAKING AWAY FOR THEIR AFTERNOON

1:50:39CLASSES AS WELL AND YOU KNOW IT

1:50:41ALL ADDS UP LOST LEARNING TIME

1:50:43WE'RE REALLY STRUGGLING UH TO

1:50:46HAVE OUR KIDS MEET BASIC SORT

1:50:49OF EXPECTATIONS ABOUT READING

1:50:49AT GRADE LEVEL AND AND BEING AT

1:50:52GRADE LEVEL FOR MATHEMATICS

1:50:54ETC. AND YET WE HAVE A BUS

1:50:57SYSTEM THAT IS TAKING TIME AWAY

1:50:59FROM STUDENTS LEARNING EVERY

1:51:00DAY ALL ACROSS THE CITY.

1:51:04UM I IS THERE A REASON WHY

1:51:06THERE'S PARTICULAR BUSSES THAT

1:51:08ARE IN IN INTO EDISON IS THE

1:51:11B513 THE B555 AND THE B015.

1:51:15WHY WHY ARE THOSE BUSSES SO

1:51:17CHRONICALLY DISRUPTED?

1:51:18LIKE WHAT IS THE ISSUE AND WHAT

1:51:21CAN WE DO TO FIX IT?

1:51:23YEAH I REALLY APPRECIATE THAT

1:51:25QUESTION COUNSELOR.

1:51:26UM AND ALL OF YOUR.

1:51:27YOUR COMMUNICATION AND ADVOCACY

1:51:30ON BEHALF OF THE EDISON.

1:51:31I KNOW THEY EXPERIENCED VERY

1:51:33SIGNIFICANT CHALLENGES

1:51:33THROUGHOUT ALL OF LAST YEAR.

1:51:36UM, THEY'VE BEEN A BIG FOCUS

1:51:38FOR US THIS YEAR HAS BEEN AS WE

1:51:40KIND OF HAVE TALKED ABOUT

1:51:41IDENTIFYING THOSE PERSISTENT

1:51:42ISSUES AND GETTING AHEAD

1:51:44OF THEM.

1:51:44I DO WANT TO MAKE SURE THAT

1:51:46I'LL CONNECT WITH THE EDISON

1:51:47AND CHECK.

1:51:48YOU KNOW, THOSE INSTANCES I

1:51:50KNOW THERE HAVE BEEN ABOUT SIX

1:51:52INSTANCE THIS YEAR WHERE A BUS

1:51:54WAS REPORTED AS UNCOVERED TO

1:51:56THE EDISON DUE TO A BREAKDOWN

1:51:57OR SOMETHING HAPPENING ALONG

1:51:58THE WAY.

1:51:59WE HAVE SENT A COVERING BUS FOR

1:52:02EVERY ONE OF THOSE TRIPS, SO I

1:52:03DO NOT BELIEVE THERE HAVE BEEN

1:52:04ANY INSTANCES WHERE THE EDISON

1:52:05DID NOT GET A BUS AT ALL.

1:52:07BUT NONETHELESS I KNOW THAT'S

1:52:08STILL NOT.

1:52:09ENOUGH FOR THEM.

1:52:10I KNOW NOW AND JUST BEFORE YOU

1:52:12GO ON LIKE THE BUS MAYBE AS

1:52:14LATE AS 7:00 THIS TEACHER

1:52:17STAYING IN SCHOOL WITH STUDENTS

1:52:19UNTIL 7:00 FOR A PICKUP WHEN

1:52:20THEY WERE SUPPOSED TO BE GONE

1:52:22AT 3:00.

1:52:23SO YOU KNOW, OKAY, THE BUS

1:52:25MIGHT COME EVENTUALLY, BUT HOW

1:52:27LONG IS A PIECE OF STRING?

1:52:28IT'S LIKE WHAT CAN WE DO?

1:52:30ANNIE, SORRY FOR INTERRUPTING.

1:52:31NO, NOT AT ALL.

1:52:33UM, SO I THINK THERE ARE A

1:52:35NUMBER OF DIFFERENT THINGS THAT

1:52:37CAN HAPPEN, UM, ON THE ROAD OR

1:52:39WITH A SPECIFIC ROUTE THAT CAN

1:52:42CAUSE IT TO BE LATE.

1:52:43SO YOU KNOW, EACH ONE OF THOSE

1:52:45HAS SOMETHING INDIVIDUAL GOING

1:52:46ON.

1:52:48UM, THOSE CAN RANGE FROM IN

1:52:50SOME CASES IT CAN BE YOU KNOW,

1:52:53FROM A THE ROUTING SIDE

1:52:55OF THINGS, YOU KNOW, EACH BUS

1:52:56HAS TO COMPLETE 2 OR 3 TRIPS IN

1:52:59SUCCESSION IN THE MORNING AND 2

1:53:00OR 3 IN SUCCESSION IN THE

1:53:01AFTERNOON.

1:53:02THERE ARE SOME JUST BASED ON

1:53:04WHERE ALL THE SCHOOLS ARE IN

1:53:05THE CITY WHERE THE STUDENTS ARE

1:53:07AND THE VARYING SCHEDULES THAT

1:53:09THE SCHOOLS HAVE.

1:53:10THERE ARE SOME AREAS OF THE

1:53:11CITY THAT ARE HARDER TO ROUTE

1:53:13FOR ON TIME THAN OTHERS.

1:53:15AND YOU KNOW WE FIND OURSELVES

1:53:17PERPETUALLY TRYING TO TWEAK

1:53:19ROUTES AND FIND SOMETHING THAT

1:53:20WORKS.

1:53:21UM, AND SO YOU KNOW, THE EDISON

1:53:23,THE BRIGHTON BEING ON THE

1:53:25OUTSKIRTS OF THE CITY THE

1:53:26EDISON IS AT 3:00 WHICH IS THE

1:53:29MOST UH THE HIGHEST SUBSCRIBED

1:53:30BELL TIME.

1:53:32KIND OF CONTRIBUTES TO SOME

1:53:33OF THOSE CHALLENGES THERE.

1:53:35IN OTHER CASES IT MAY BE, YOU

1:53:37KNOW, AN OPERATIONAL CHALLENGE

1:53:39EITHER WITH A VEHICLE

1:53:41EXPERIENCING PERSISTENT

1:53:42MAINTENANCE ISSUES OR UM,

1:53:45SOMETHING HAPPENING ON THE

1:53:46DRIVER'S SIDE.

1:53:46UH, IN EITHER CASE, WE NEED TO

1:53:48WORK WITH TRAIN STAFF TO

1:53:49ADDRESS THAT.

1:53:50SO I THINK EACH OF THESE

1:53:52INSTANCES REQUIRES INDIVIDUAL

1:53:54INVESTIGATION AND FOLLOW UP.

1:53:55A BIG FOCUS FOR US THIS YEAR

1:53:57HAS BEEN IDENTIFYING MORE

1:54:00PROACTIVELY THOSE PERSISTENT

1:54:01ISSUES.

1:54:02WE HAVE WHAT WE CALL TOP TEN

1:54:04DASHBOARDS WHERE EVERY DAY OUR

1:54:06TEAM AND THE TRANSDEV

1:54:07LEADERSHIP TEAM ARE LOOKING AT

1:54:09THE TOP TEN PERSISTENTLY LATE

1:54:11BUSSES OUT OF EACH BUS YARD AND

1:54:13SAYING THESE TEN NEED TO BE

1:54:15FIXED URGENTLY AND THEN WE'RE

1:54:16GOING TO MOVE ON TO THE NEXT

1:54:17TEN AND THEN THE NEXT TEN AND

1:54:18THE NEXT TEN AND THE NEXT TEN.

1:54:19SOME OF THEM ARE QUICK FIXES,

1:54:21SOME OF THEM ARE NOT BUT WE

1:54:23THAT'S HOW WE'RE ATTACKING THE

1:54:24PROBLEM.

1:54:25THE OTHER QUESTION I KNOW I'M

1:54:27I'M A GREAT BELIEVER IN

1:54:30ELECTRIC VEHICLES BUT I WOULD

1:54:32LOVE TO JUST GET YOUR YOUR TAKE

1:54:35ON THE THE THE RANGE ANXIETY

1:54:37THAT WE SEE WITH SOME OF OUR

1:54:39BUSSES OF THE BUS COMES FROM A

1:54:40YARD IN THE SOUTH OF THE CITY

1:54:42THROUGH TRAFFIC THE WHOLE WAY

1:54:44TO BRIGHTON AND THEN THE DRIVER

1:54:46LOOKS AT HIS RANGE AND SAYS OH

1:54:48MY GOD I'M GOING TO HAVE LOAD

1:54:49THIS UP WITH KIDS AND I'M GOING

1:54:50TO DRIVE AND I'M NOT GOING TO

1:54:51MAKE IT BACK LIKE ARE WE ARE WE

1:54:54TAKING OTHER ROUTES THAT THAT

1:54:56HAPPEN LIKE HOW ARE WE

1:54:57ASSIGNING ELECTRIC BUSSES TO

1:54:59ROUTES AND THAT MAY BE DODGY IN

1:55:02TERMS OF RANGE.

1:55:05THANK YOU FOR THAT QUESTION.

1:55:07WE ARE LOOKING AT THE EXPECTED

1:55:09AMOUNT OF TIME THAT THE ROUTE

1:55:11WILL NUMBER OF MILES ON THE

1:55:12ROUTE.

1:55:13UM OUR EXPERIENCE IS THAT IN

1:55:15GENERAL IT USES ABOUT 20%

1:55:17OF RANGE TO DO AN AM OR PM

1:55:18ROUTE NOT THE SAME FOR EVERY

1:55:20SINGLE ROUTE BUT IT IS

1:55:21SOMETHING THAT WE LOOK AT.

1:55:23PEOPLE AND DRIVERS EXPERIENCING

1:55:24RANGE ANXIETY THOUGH IS

1:55:27SOMETHING THAT DOES HAPPEN WITH

1:55:28A NEW TECHNOLOGY AND IT IS

1:55:29SOMETHING THAT WE HAVE

1:55:30EXPERIENCED AND WHAT THAT LOOKS

1:55:32LIKE IS THAT WE HAVE BEEN

1:55:34WORKING TO CREATE ADDITIONAL

1:55:34TRAINING OPPORTUNITIES SO THAT

1:55:36DRIVERS CAN PRACTICE THE RUN

1:55:38AND SEE THAT IT IS ENTIRELY

1:55:39COMPLETE WITH THE BUS THEY

1:55:41HAVE.

1:55:41BUT IF YOU ARE A DRIVER AND YOU

1:55:44PERSISTENTLY BELIEVE THAT YOU

1:55:45NEED TO LEAVE THE YARD WITH

1:55:46100% CHARGE, THAT IS NOT

1:55:49ACCURATE.

1:55:49YOU DO NOT NEED TO LEAVE THE

1:55:51YARD WITH 100% CHARGE, BUT WE

1:55:53NEED TO CONTINUE WORKING WITH

1:55:55DRIVERS TO BELIEVE AND

1:55:57UNDERSTAND THAT UM AND WE ARE

1:56:00HELPING TO CREATE MORE

1:56:02OPPORTUNITIES FOR INSIGHT INTO

1:56:04HOW THE RANGE IS BEING USED FOR

1:56:06BOTH THE MAINTENANCE TEAM THAT

1:56:07OVERSEES THE BUS FUELING AND

1:56:09THE DRIVER THAT USES THE BUS UM

1:56:13IT IS A GROWTH OPPORTUNITY TO

1:56:15HELP PEOPLE REDUCE THE ANXIETY

1:56:17THEY MAY HAVE AROUND A NEW

1:56:19TECHNOLOGY.

1:56:21UM UM I'M SEEING MY TIME'S

1:56:22ALMOST UP.

1:56:23SO, UM, I THINK THE WORK IN

1:56:25PROGRESS EDISON STILL, UM, I

1:56:28DON'T I I'M NOT HEARING REPORTS

1:56:29FROM OTHER DISTRICT OTHER

1:56:30SCHOOLS IN OUR DISTRICT, BUT

1:56:32EDISON IS A BIG ONE AND YOU

1:56:33KNOW, I LOOK FORWARD TO

1:56:34CONTINUING TO WORK TO SEE IF WE

1:56:36CAN IMPROVE THIS.

1:56:37IT DOES IMPACT THE PARENTS

1:56:39QUALITY OF LIFE AND IMPACTS

1:56:40YOUR KIDS EDUCATION.

1:56:42AND IT ADDS A HUGE LEVEL

1:56:44OF FRUSTRATION TO TEACHING

1:56:45STAFF AND STAFF AND SCHOOLS.

1:56:47SO THANK YOU.

1:56:48THANK YOU MADAM CHAIR OR

1:56:49MR CHIP MR CHAIR.

1:56:51THANK YOU.

1:56:52>> COUNCIL PRESIDENT UM JUST

1:56:53WANTED TO GO TO THE SPONSOR WHO

1:56:55HAD SOME INFORMATION AROUND THE

1:56:58TRANSPORTATION BUDGET.

1:56:59UH, SO COUNCILOR MURPHY, THE

1:57:00FLOOR IS YOURS.

1:57:01THANK YOU.

1:57:01>> AND I CAN GIVE YOU A COPY

1:57:03OF THIS BUT ON PAGE 66 OF THE

1:57:06BP S FY.

1:57:0827 BUDGET BOOK, IT IS

1:57:15$199,000,739.71 THAT THE

1:57:16TRANSPORTATION DEPARTMENT SAYS

1:57:18BECAUSE WHEN COUNCIL MEMBER

1:57:19HERE HAD ASKED.

1:57:20EARLIER I THINK WHAT WAS SHARED

1:57:22OUT WAS AROUND 120.

1:57:24SO IF YOU WANTED A.

1:57:25BREAKDOWN OR IF YOU CAN LOOK ON

1:57:27PAGE 66 IT BREAKS DOWN WHERE

1:57:28THAT IS COST.

1:57:29BUT WE DO SPEND JUST A LITTLE

1:57:31BIT LESS THAN $200 MILLION A

1:57:34YEAR AND THAT'S A VERY ACCURATE

1:57:35NUMBER FROM.

1:57:36YOUR OWN ACCOUNT.

1:57:37ON PAGE 66.

1:57:38SO THANK YOU.

1:57:39THAT'S CORRECT.

1:57:40THE 125 IS THE AMOUNT THAT

1:57:42WOULD FLOW THROUGH TRANSIT.

1:57:44BECAUSE THEY ARE CONTRACTING

1:57:45US.

1:57:45BUT WHAT WE SPEND OVERALL IN

1:57:50TRANSPORTATION IS $200 MILLION.

1:57:52THAT'S RIGHT BECAUSE THERE'S

1:57:54OBVIOUSLY YOUR SALARY AND

1:57:55OTHER'S BACK AT THE BOWLING

1:57:57BUILDING THAT HAVE TO COME IN.

1:57:59THANK YOU AND YES.

1:58:00THANK YOU COUNCILOR MURPHY.

1:58:01CHAIR RECOGNIZES

1:58:02COUNCIL MEMBER.

1:58:03BEFORE MY TIME STARTS CAN YOU

1:58:04JUST CAN YOU BREAK DOWN THE

1:58:06NUMBER?

1:58:07UM, NO.

1:58:08>> I UNDERSTAND JUST THAT, UH,

1:58:09THEY SHOULD KNOW VERY HIGH

1:58:10LEVEL.

1:58:11UM, ABOUT 125 IS THROUGH

1:58:13TRANSIT FOR YELLOW BUS

1:58:15TRANSPORTATION.

1:58:16ABOUT 20 MILLION IS FOR BUS

1:58:18MONITORS.

1:58:19ABOUT 20 MILLION IS FOR WHAT WE

1:58:21CALL CONTRACTED VAN

1:58:22TRANSPORTATION, WHICH IS FOR

1:58:23STUDENTS WHO ARE, UH, DISPLACED

1:58:26OUTSIDE OF BOSTON DUE TO

1:58:27HOMELESSNESS OR UH

1:58:30MCKINNEY-VENTO STATUS BEING IN

1:58:30DCF CUSTODY THEY RECEIVE SEVEN

1:58:32D VAN TRANSPORTATION.

1:58:34UH, SO WHAT'S THAT?

1:58:35THAT'S 165.

1:58:37UM.

1:58:38>> ABOUT $10 MILLION A YEAR IS

1:58:40FOR.

1:58:42UM MBTA PASSES FOR STUDENTS.

1:58:45UM.

1:58:49>> I CAN PULL.

1:58:50>> UP THE REST.

1:58:51I CAN PULL UP THE REST OF IT

1:58:51IF.

1:58:52YOU GIVE ME A FEW MINUTES.

1:58:55UM, THEN THERE'S OBVIOUSLY THE

1:58:57SALARIES FOR INTERNAL, UH,

1:59:00MANAGERIAL STAFF.

1:59:01UM.

1:59:03>> AUTO LIABILITY INSURANCE IS

1:59:05ABOUT $5 MILLION A YEAR.

1:59:07UM.

1:59:08>> NEW BUS PURCHASES IS ABOUT

1:59:11$7 MILLION A YEAR.

1:59:13I'LL I'LL PULL IT UP AND

1:59:15CORRECT ANYTHING THAT I MAY

1:59:16HAVE MISSED.

1:59:18COUNCIL MEMBERS.

1:59:19YES, THANKS.

1:59:20I WAS JUST ABOUT TO GET

1:59:21STARTED.

1:59:22SO, CHAIR.

1:59:25WELL-BEHAVED WHILE I WAS AWAY.

1:59:26APPRECIATE THAT.

1:59:27THANK YOU.

1:59:29GOOD JOB.

1:59:30OKAY.

1:59:30THANK.

1:59:31>> THANK YOU VERY MUCH.

1:59:33UM, OKAY.

1:59:34UH, SO I JUST LAST YEAR, UH,

1:59:37DAN ISSUED ABOUT $400,000 IN

1:59:41FINES.

1:59:42UM, ARE YOU ISSUING FINES THIS

1:59:44YEAR?

1:59:45AND THEN YOU CAN YOU JUST I IS

1:59:49THAT IS A $400,000 ONE FINE.

1:59:51ARE YOU FINING YOU JUST YOU

1:59:53KNOW, WAS HALF OF THAT FOR ONE

1:59:55ROUTE?

1:59:55TELL US WHAT WENT INTO IT.

1:59:58YEAH.

1:59:59>> SO I THINK, UM.

2:00:00WHAT WE HAVE.

2:00:01FOUND IS THAT, YOU KNOW,

2:00:02DAMAGES IS IS ONE TOOL.

2:00:04UH, WE'VE TALKED TO MANY

2:00:06DISTRICTS ABOUT THEIR

2:00:07EXPERIENCES WITH DAMAGES.

2:00:08I WILL SAY BY AND LARGE MOST

2:00:11DISTRICTS AND YOU KNOW, IN ITS

2:00:14HISTORY HAVE FOUND THAT DAMAGES

2:00:16DO NOT LEAD TO IMPROVED

2:00:18SERVICE.

2:00:19I JUST THINK IT'S IMPORTANT TO

2:00:21UNDERSTAND THAT, UM, WHERE WE

2:00:23HAVE UNDER THIS CONTRACT FELT

2:00:26THAT IT WAS VERY APPROPRIATE TO

2:00:27ASSESS DAMAGES WAS WHERE WE

2:00:29WERE SEEING REGRESSION AND

2:00:31UNCOVERED TRIPS LAST YEAR.

2:00:33I THINK WHAT WE HAVE MADE VERY

2:00:35CLEAR IS WE EXPECT TO SEE

2:00:37CONSISTENT INCREMENTAL POSITIVE

2:00:39PROGRESS.

2:00:40WE DID WE SAW THE OPPOSITE WITH

2:00:42UNCOVERED TRIPS LAST YEAR AND

2:00:44SO WE UH, UTILIZED OUR

2:00:46CONTRACTUAL RIGHT TO ASSESS

2:00:48DAMAGES FOR UNCOVERED TRIPS SO

2:00:50THAT $400,000 LAST YEAR WAS

2:00:53ASSESSED FOR UM UNCOVERED TRIPS

2:00:56FROM FEBRUARY ON WHEN WE

2:00:58STARTED ASSESSING.

2:00:59THEM UM.

2:01:01$500 PER TRIP UNDER THE

2:01:02CONTRACT.

2:01:03WE HAVE CONTINUED THAT THIS

2:01:04YEAR.

2:01:05UH, WE ASSESSED ABOUT $10,000

2:01:0810,500 EXACTLY IN DAMAGES FOR

2:01:10SEPTEMBER AND WE'LL CONTINUE TO

2:01:13UTILIZE THAT BECAUSE WE HAVE

2:01:15FOUND THAT IT IS EFFECTIVE IN

2:01:17THIS CASE AND ALSO UNDERSTAND

2:01:19THAT AN UNCOVERED TRIP IS

2:01:22BASICALLY THE WORST THING THAT

2:01:23CAN HAPPEN.

2:01:24IN THAT CASE WE FAILED TO

2:01:25PROVIDE ANY SERVICE AT ALL AND

2:01:27SO WE WILL CONTINUE TO USE THEM

2:01:28FOR THIS PURPOSE.

2:01:29OKAY.

2:01:30>> AND SO WE HEARD WE'RE

2:01:31HEARING ABOUT THE THE HERNANDEZ

2:01:32AND YOU KNOW FOLKS IN

2:01:35ROSLINDALE UH AND IT'S A

2:01:37FAMILIAR STORY WHERE THERE'S AN

2:01:38EARLIER PICK UP OR OR IS AN

2:01:40EARLIER DROP OFF AND THEY'RE

2:01:42WAITING TO SEE IF THAT

2:01:43HAPPENED.

2:01:43I THINK YOU KNOW, FOR MY OFFICE

2:01:45WE HAVE THE JFK UH, WHICH WE

2:01:47WORKED WITH YOU ON AND THAT WAS

2:01:48ANOTHER VERY, YOU KNOW,

2:01:49HABITUALLY LATE DROP OFF

2:01:51BECAUSE THERE WAS ANOTHER

2:01:52ROUTE.

2:01:53YOU KNOW, I THINK BEFORE MAYBE

2:01:54IT WAS AFTER SCHOOL BUT I FEEL

2:01:56LIKE WHEN YOU'RE DOUBLING UP ON

2:01:58THESE ROUTES THIS IS LIKE

2:01:59SOMETHING THAT'S GOING TO

2:02:01HAPPEN.

2:02:01UH, SO I GUESS FIRST IS SO CAN

2:02:03WE ARE THERE ARE FINES

2:02:04AVAILABLE FOR JUST LIKE LATE

2:02:06YOU KNOW BUSSES THAT WERE

2:02:07COVERED THAT ARE JUST LAID ALL

2:02:08THE TIME OR OR NOT IS THAT NOT

2:02:12DO WE NOT HAVE THE ABILITY TO

2:02:13DO THAT UNDER THE CONTRACT?

2:02:14UH SO THE THE DAMAGE UNDER THE

2:02:17CONTRACT ASSOCIATED WITH

2:02:18LATENESS AND COVERAGE IS FOR

2:02:20TRIPS THAT ARE MORE THAN ONE

2:02:21HOUR LATE OR COMPLETELY

2:02:23UNCOVERED.

2:02:25OKAY.

2:02:25>> AND THEN SO I GUESS WHAT ARE

2:02:28YOUR THOUGHTS ON YOU KNOW,

2:02:29THESE SORT OF DOUBLES WHEN

2:02:30WE'RE DOUBLING UP AND IT'S.

2:02:32YEAH LIKE.

2:02:33SEEMS LIKE WE CAN PREDICT THIS

2:02:35IS GOING TO CAUSE THIS THIS

2:02:36ISSUE BUT UM YEP.

2:02:38SO WE HAVE JUST.

2:02:39YOU KNOW, I THINK.

2:02:40KIND OF I'VE HEARD THESE BEFORE

2:02:41BUT THERE'S ABOUT 610 BUSSES ON

2:02:43THE ROAD EVERY DAY.

2:02:44THOSE BUSSES ARE COLLECTIVELY

2:02:45DOING CLOSE TO 3000 TRIPS.

2:02:48SO WHAT THAT MEANS IS EACH BUS

2:02:49IS DOING 2 TO 3 TRIPS IN THE

2:02:52MORNING AND 2 TO 3 IN THE

2:02:53AFTERNOON AND THAT IS YOU KNOW,

2:02:56THERE'S THREE TIMES ACROSS THE

2:02:57DISTRICT 738 3930 AND SO WE YOU

2:03:01KNOW, OUR ARE WORKING WITH ALL

2:03:02OF THE RESOURCES AVAILABLE TO

2:03:04US AND PAIRING THOSE ROUTE UP

2:03:06IN A WAY THAT THAT SHOULD WORK

2:03:08SOME THERE ARE YOU KNOW THE

2:03:11REALITY IN BOSTON OF THE SCHOOL

2:03:13ASSIGNMENT SYSTEM IS WE ARE

2:03:15TRANSPORTING MANY STUDENTS VERY

2:03:16LONG DISTANCES ACROSS THE CITY

2:03:20AND SOME OF THOSE ROUTES ARE

2:03:21EASIER TO MAKE WORK FROM A

2:03:24ROUTING PERSPECTIVE THAN OTHERS

2:03:25AND KIND OF SIMILAR TO LIKE WE

2:03:27WERE TALKING ABOUT WITH BRIAN

2:03:29EARLIER.

2:03:29THERE ARE OTHER AREAS OF THE

2:03:31CITY OR SCHOOLS WITH CERTAIN

2:03:33TIMES THAT ARE VERY DIFFICULT

2:03:35TO FIND PAIRINGS THAT WORK

2:03:36OKAY.

2:03:36YEAH THANKS DAN I'M JUST GOING

2:03:38TO RUN OUT OF TIME BUT SO SO

2:03:40HAVE YOU LOOKED INTO THE

2:03:41HERNANDEZ LIKE YEAH WHAT HAS.

2:03:43HAPPENED SO LIKE SPECIFIC TO

2:03:44THE HERNANDEZ UM AND THIS IS A

2:03:46ROUTE THAT I KNOW SOME OF THE

2:03:48FAMILIES.

2:03:48HERE HAVE.

2:03:49EXPERIENCED YEAR OVER YEAR

2:03:51CHALLENGES WITH.

2:03:52UM THAT ROUTE STARTS IN HYDE

2:03:55PARK AND NEEDS TO BE AT THE

2:03:56HERNANDEZ AT EIGHT REALLY AT

2:03:59815 BUT BY THE LATEST BY 830.

2:04:02UM THAT IS IT IS A ROUTE THAT

2:04:04HAS BEEN A CHALLENGE YEAR AFTER

2:04:06YEAR THE CLOSEST SCHOOL TO

2:04:09WHERE THAT ROUTE STARTS THAT

2:04:11ARRIVES AT 715 IS THE

2:04:14RENAISSANCE ELEMENTARY CHARTER

2:04:15SCHOOL THAT IS THE THE SCHOOL

2:04:17THAT IN ALMOST ALL CASES IT'S

2:04:19KIND OF MAKE SENSE TO PAIR WITH

2:04:20THAT PAIRING IS VERY DIFFICULT

2:04:22.

2:04:22WE'VE TRIED IT A NUMBER

2:04:23OF DIFFERENT WAYS.

2:04:24IT IS IT WORKS BUT WITH VERY

2:04:26VERY LITTLE BUFFER.

2:04:28SO WHEN ANYTHING GOES WRONG IT

2:04:29GOES WRONG.

2:04:30NOW WE HAVE A CHANGE GOING INTO

2:04:33EFFECT NEXT WEEK WHICH WILL

2:04:35REMOVE THAT RENAISSANCE TRIP.

2:04:37SO THE TRIP THE BUS WILL DO NO

2:04:39TRIPS FOR THE 730 SCHOOL AND

2:04:41THEN WE'LL DO THE HERNANDEZ

2:04:42FIRST THAT WILL GO INTO EFFECT

2:04:44NEXT WEDNESDAY THAT SHOULD

2:04:45SOLVE THIS PROBLEM BUT THAT IS

2:04:47NOT AN OPTION WE CAN USE IN

2:04:49EVERY CASE BECAUSE MOST BUSSES

2:04:51DO HAVE TO DO A 730 SCHOOL

2:04:53FIRST THE RIDERSHIP PROCEDURE

2:04:55AND FINDING SOME OF THOSE OPT

2:04:57OUTS IN SEPTEMBER AND

2:04:58OCTOBER HAS ALLOWED US TO MAKE

2:04:59THIS CHANGE NOW FOR NOVEMBER.

2:05:02WE WOULD NOT HAVE BEEN ABLE TO

2:05:03DO THAT WHEN WE WERE DOING THE

2:05:04ROUTES FOR THE BEGINNING OF THE

2:05:05SCHOOL YEAR.

2:05:06OKAY, SO AND I THINK HONESTLY

2:05:08WHEN I HEAR FROM PARENTS AND

2:05:10I'VE HEARD FROM PARENTS WHEN

2:05:11THEIR NANDEZ AND AND I TELL

2:05:13THEM I'M GOING TO TALK TO DAN

2:05:15ROSENGART AND HONESTLY HE'S

2:05:17HE'S WORKED VERY HARD ON A LOT

2:05:20OF THESE ISSUES AND HE'S THIS

2:05:22JFK YOU FIGURED OUT ANOTHER

2:05:24SOLUTION THERE.

2:05:25YOU KNOW I HOPE THAT NEXT WEEK

2:05:27WE'LL GET A BETTER RESULT AT

2:05:28THE HERNANDEZ AND AND I TELL

2:05:31PARENTS THAT LIKE JUST JUST

2:05:32GIVE THIS YOU KNOW LIKE A WEEK

2:05:34TWO WEEKS AND I THINK WE'LL

2:05:35HAVE A BETTER OUTCOME.

2:05:37UM MY QUESTION FOR YOU IS WHO

2:05:39IS THE WHO IS THE DAN ROSENGARD

2:05:42AT TRANSDEV BECAUSE THEY FEEL

2:05:43LIKE YOU'RE WORKING AND YOU'RE

2:05:45GOING BACK AND DOING THIS BUT I

2:05:46DON'T YOU KNOW IS TRANSDEV DO

2:05:50YOU HAVE A PARTNER A TRANSIT

2:05:51OF WHO'S WORKING WITH YOU AND

2:05:53I'M JUST BECAUSE WE'RE YOU KNOW

2:05:54PAYING TRANSIT TO MAKE THE

2:05:56SYSTEM WORK I FEEL LIKE YOU

2:05:57KNOW UH I FEEL LIKE THERE

2:05:59SHOULD BE MORE OF A PARTNERSHIP

2:06:01.

2:06:01I ONLY, YOU KNOW, TALK TO DAN.

2:06:03SO I'M INTERESTED IN HOW THIS

2:06:06HOW THIS WORKS BETWEEN, YOU

2:06:07KNOW, YOUR WORK AND TRANSIT

2:06:10OF AND WHO'S THERE WHO CARES AS

2:06:12MUCH ABOUT THIS AS YOU KNOW

2:06:14EVERYONE IN HERE.

2:06:15AND HONESTLY, I FEEL LIKE DAN

2:06:18HAS RESPONSE TO MY EMAILS AND

2:06:20COMES UP WITH THESE SORT

2:06:23OF TOUGH, YOU KNOW, TRYING TO

2:06:25FIGURE OUT A SOLUTION FOR A

2:06:26SYSTEM WHERE WE GOT THREE

2:06:27ROUTES IN THE MORNING AND THREE

2:06:29ROUTES IN THE AFTERNOON FOR

2:06:30THESE BUSSES AND YOU KNOW, IT'S

2:06:32IT'S TOUGH DRIVING AROUND THE

2:06:33CITY IN A CAR MUCH LESS A BUS.

2:06:35BUT SO I MEAN MY QUESTION IS

2:06:37REALLY FOR TRANSIT LIKE YOU

2:06:38KNOW WHO'S WHO'S THE PERSON AND

2:06:40WHO'S WORKING THAT I CAN REACH

2:06:42OUT TO WHEN WE HAVE THESE

2:06:43RECURRING PROBLEMS.

2:06:44THAT WOULD BE ME, SIR.

2:06:46UM, SO I AM THE AREA GENERAL.

2:06:49MANAGER MEANING THAT I'M

2:06:51RESPONSIBLE.

2:06:51FOR ALL.

2:06:53OF THE OPERATION, UM, FOR THE

2:06:56LOCATION WE JUST REORGANIZED

2:07:01OUR OPERATIONAL STAFF TO HAVE A

2:07:03GENERAL MANAGER AT EACH

2:07:06LOCATION.

2:07:06SO ONE IN OUR HYDE PARK YARD,

2:07:09ONE IN, UH, FREEPORT YARD IN

2:07:12DORCHESTER AND ONE IN UH

2:07:15WASHINGTON STREET IN ROXBURY AS

2:07:17WELL AS AN AGM ASSISTANT

2:07:19GENERAL MANAGER AND AN

2:07:20OPERATIONS MANAGER.

2:07:21WE'RE FOCUSING MORE, YOU KNOW,

2:07:24AT THE FACILITIES AS.

2:07:26OPPOSED TO, YOU KNOW, OFFSITE

2:07:29DOING MANAGEMENT AND TRYING TO

2:07:32MANAGE.

2:07:33THE FACILITIES, YOU KNOW, FROM

2:07:35AFAR.

2:07:36SO WE'RE TAKING UH A BETTER

2:07:38APPROACH TO MANAGE, YOU KNOW,

2:07:40THE THE OPERATIONS WITH A CLOSE

2:07:43EYE EVERY SINGLE DAY.

2:07:44BUT I AM UM DAN'S COUNTERPART.

2:07:49WE SPEAK LITERALLY, YOU KNOW,

2:07:53DAILY UM, SOMETIMES MORE AND WE

2:07:56TRY TO SOLVE THESE PROBLEMS

2:07:57TOGETHER.

2:07:58UM, SO THERE'S, YOU KNOW, A

2:08:02GOOD COLLABORATION.

2:08:03JACKIE CAN CALL ME AT 7:00 AT

2:08:07NIGHT IF THERE'S AN ISSUE THAT

2:08:08COMES UP AND WE TRY TO SOLVE IT

2:08:10THAT IN THERE AND THAT IT

2:08:12DOESN'T REOCCUR.

2:08:14SO I AM THE PERSON THAT'S IN

2:08:15CHARGE OF THE THE BP'S

2:08:18CONTRACT.

2:08:19UM, I'VE BEEN IN TRANSPORTATION

2:08:20HERE FOR PEOPLE IN

2:08:22MASSACHUSETTS FOR OVER 30 YEARS

2:08:23.

2:08:24UM I DO CARE ABOUT THE REASON

2:08:27WHY I TOOK THIS POSITION ABOUT

2:08:29GETTING KIDS TO AND FROM SCHOOL

2:08:31AND ON TIME AND I THINK SINCE

2:08:34I'VE BEEN THERE THE

2:08:35IMPROVEMENTS HAVE BEEN MADE.

2:08:37BUT WE HAVE TO DO BETTER.

2:08:39OKAY.

2:08:40>> WELL, I'M JUST TO THANK

2:08:41THANK YOU VERY MUCH.

2:08:42AND JUST TO ECHO YOU KNOW WHAT

2:08:44MY COLLEAGUES HAVE SAID AND

2:08:45WHAT THE PARENTS HAVE SAID I

2:08:46MEAN A LOT OF I'M FRUSTRATED,

2:08:48MY CONSTITUENTS ARE FRUSTRATED

2:08:49.

2:08:50THIS IS, YOU KNOW, NOT WORKING

2:08:52WELL AND SO, YOU KNOW, IN TERMS

2:08:55OF DOING BETTER YOU KNOW, YOU

2:08:58IN MY EYES YOU KNOW EVERYONE ON

2:09:01THE PANEL YOU KNOW BUT TRANSIT

2:09:02HAS TO DO BETTER BECAUSE WE'RE

2:09:04TALKING ABOUT BUSSES RUNNING ON

2:09:05TIME.

2:09:05YOU KNOW THIS IS FOR WE'RE

2:09:08CONTRACTING WITH TRANSIT TO YOU

2:09:10KNOW, MAKE THE SYSTEM WORK AND

2:09:12UM, JUST YOU KNOW, I THINK

2:09:14EVERYONE WANTS TO SEE THIS

2:09:15IMPROVES THAT.

2:09:15THANK YOU VERY MUCH OKAY.

2:09:18SO I WANT FOR THOSE FOLKS WHO

2:09:20ARE TAKING ACCOUNT I WANT

2:09:22EVERYBODY TO KNOW THAT ALL MY

2:09:23COLLEAGUES HAVE GONE OVER THERE

2:09:24EIGHT MINUTES AND I DON'T WANT

2:09:25ANYBODY TO BE LIKE OH YOU

2:09:26DIDN'T DO THAT.

2:09:27SO YOU GUYS CAN GO CHECK THE

2:09:28TAPE.

2:09:29BECAUSE EVERYBODY I'M Y'ALL

2:09:30HAVE NO IDEA THE DRAMA THAT

2:09:32GOES.

2:09:32>> IN THIS CHAMBER.

2:09:34SO UM I'M JUST SAYING UM.

2:09:37I KNOW THAT COUNCILOR WORRELL

2:09:38HAS.

2:09:38>> A HARD STOP AT 430.

2:09:41UM, AND JAMES, I.

2:09:45>> HAVE LOTS OF QUESTIONS FOR

2:09:47TRANS DEAF.

2:09:48THANK YOU FOR.

2:09:50>> I WANT I WANT TO TAKE MY.

2:09:52TIME.

2:09:53>> THAT WAS BEFORE YOU.

2:09:54THAT WAS.

2:09:55BEFORE HE TOOK WE WE WORK

2:09:57SOMETHING OUT.

2:09:57BEFORE YOU.

2:10:00YEAH, I THINK FLYNN MIGHT HAVE.

2:10:01YEAH, I WAS NEXT.

2:10:02YOU KNOW I DIDN'T GO.

2:10:04YEAH, YEAH, I WAS AFTER WEBER.

2:10:07OKAY.

2:10:07YOU'RE GOOD.

2:10:09I'M ALL RIGHT.

2:10:10OH, WELL I'LL GIVE I'LL GIVE

2:10:11YOU SOME OF MY TIME.

2:10:13COUNCILOR CULPEPER.

2:10:13UH, EARLY BIRTHDAY GIFT.

2:10:15UM, I'M THE.

2:10:17CHAIR HERE.

2:10:18>> OKAY.

2:10:18Y'ALL FORGET.

2:10:20>> ANYBODY WOULD LIKE.

2:10:22EIGHT MINUTES.

2:10:23ALL RIGHT.

2:10:24UM.

2:10:25I'M TRYING TO GET TO.

2:10:26THE BOTTOM OF THE QUESTION THAT

2:10:27COUNCILOR FLYNN ACTS AROUND.

2:10:30YOU KNOW, I WAS TALKING A

2:10:32DIFFERENT WAY.

2:10:32HOW DO THE BUS.

2:10:34MONITORS STAY ON.

2:10:35EVERY TRIP?

2:10:36IS THERE A.

2:10:37BUS MONITOR FOR EVERY TRIP?

2:10:39YEAH.

2:10:40UM, APPRECIATE THE OPPORTUNITY.

2:10:41TO CLARIFY.

2:10:42>> THERE, COUNCILOR.

2:10:43UM.

2:10:43>> EVERY WHAT WE CALL.

2:10:46OUR H.S MS. AND WB BUSSES.

2:10:49SO THESE ARE THE SMALLER BUSSES

2:10:50THAT ARE.

2:10:52JUST FOR ME JUST JUST BE LIKE

2:10:55FULL.

2:10:55SIZE BUSSES DO NOT HAVE BUS

2:10:57MONITORS OF SMALLER BUSSES THAT

2:11:00TRANSPORT DOOR TO DOOR AND

2:11:01MONITOR REQUIRED STUDENTS DO.

2:11:02SO THERE'S 1500 TRIPS IN THE

2:11:05DAY 1500 TRIPS IN THE AFTERNOON

2:11:07.

2:11:08UM HOW DO THE BUS MONITORS STAY

2:11:10ON FOR THE ENTIRETY OF THOSE

2:11:131500 TRIPS?

2:11:15IS THERE A BUS MONITOR FOR

2:11:16EVERY 1500 TRIP?

2:11:19NOT FOR ALL ONE BECAUSE THE THE

2:11:21FULL SIZE BUS TRIPS ON THE BIG

2:11:23BUSSES WOULD NOT HAVE.

2:11:24>> A BUS.

2:11:25OKAY.

2:11:25AND HOW MANY OF THOSE I CAN.

2:11:28>> LOOK THAT UP WHILE.

2:11:29YOU'RE UH ASKING OKAY.

2:11:32UM AND THEN WHEN IT.

2:11:34GOES TO.

2:11:36SPORT.

2:11:37>> UH, SORRY.

2:11:38IN THE PRESENTATION, UM, WE

2:11:42COVERED 90% OR HIGHER FOR

2:11:45SCHEDULED SPORT.

2:11:46HOW MANY SPORTS ARE NOT

2:11:47SCHEDULED TO RECEIVE

2:11:50TRANSPORTATION LIKE ARE THERE

2:11:53SPORTS THAT DON'T RECEIVE

2:11:55TRANSPORTATION?

2:11:56SO I WE DON'T WE ONLY RECEIVE

2:11:58THE RESERVATIONS FOR WHEN THEY

2:12:00ARE SCHEDULING TRANSPORTATION.

2:12:02WE DO NOT RECEIVE INFORMATION

2:12:04ABOUT WHEN THEY HAVE NOT SOUGHT

2:12:07TRANSPORTATION.

2:12:07OKAY.

2:12:08>> SO THE SCHOOL HAS WALKED

2:12:10ME THROUGH THE PROCESS.

2:12:11UH, SO I CAN WALK I CAN ONLY

2:12:13WALK YOU THROUGH PART OF THE

2:12:14PROCESS WHERE OUR DEPARTMENT

2:12:15TAPS IN TO THAT PROCESS.

2:12:17BUT UM, ESSENTIALLY THE

2:12:18ATHLETICS DEPARTMENT WORKS

2:12:20WITH.

2:12:21SCHOOLS AND THEY ESTABLISH HOW

2:12:24MANY GAMES ARE NECESSARY DURING

2:12:26A SEASON AND HOW MANY GAMES

2:12:27WE'D LIKE TO HAVE DURING A

2:12:28SEASON.

2:12:29THEY MAKE A DECISION ABOUT

2:12:31WHICH OF THOSE THEY WILL SEND.

2:12:33TO THE TRANSPORTATION

2:12:34DEPARTMENT FOR YELLOW BUS UH,

2:12:37WE RECEIVE THE SCHEDULE OF THE

2:12:39YELLOW BUS ONES THAT THEY ARE

2:12:40SEEKING COVERAGE FOR AND THEN

2:12:42WE SCHEDULE THOSE TRIPS SO THEY

2:12:44MAY HAVE OTHER TRIPS THAT THEY

2:12:45ARE NOT SENDING TO US THAT WE

2:12:47WE WOULDN'T HAVE DATA ON THAT.

2:12:48OKAY.

2:12:49>> AND IS IT FAIR TO SAY THAT

2:12:51IF A SCHOOL WANTS TO UH, HAVE

2:12:54TRANSPORTATION FOR FOR SPORTS

2:12:56THAT THEY WOULD RECEIVE IT.

2:12:57THEY WOULD GO THROUGH THE

2:12:59ATHLETICS DEPARTMENT AND THEN

2:13:00THE ATHLETIC DEPARTMENT SENDS

2:13:02US THAT INFORMATION OF WHICH

2:13:03ONES THEY ARE SCHEDULING.

2:13:04OKAY.

2:13:05>> BUT WE WILL.

2:13:07TAKE OUR IS IT OUR GOAL TO

2:13:10COVER EVERY SPORTS TEAM IN

2:13:11THEIR TRIPS.

2:13:12OUR GOAL SO WE HAVE A CERTAIN

2:13:14AMOUNT OF CAPACITY IN OUR FLEET

2:13:17THROUGHOUT THE DAY TO

2:13:19COVER TRIPS BEYOND THE REGULAR

2:13:20SCHOOL TO HOMEWORK THAT IS THE

2:13:22THAT IS THE FULL SCOPE OF WHAT

2:13:24WE HAVE CAPACITY TO COVER.

2:13:27IT'S SIMILAR TO WHETHER WE HAVE

2:13:29CERTAIN NUMBER OF GYMS TO HAVE

2:13:30BASKETBALL GAMES.

2:13:31WE CAN'T SCHEDULE MORE GAMES

2:13:33THAN WE HAVE GYMS AND WE CAN'T

2:13:34SCHEDULE MORE BUS

2:13:36TRANSPORTATION THAN WE HAVE

2:13:37BUSSES AND DRIVERS TO DO IT SO

2:13:39THAT SO THE ATHLETICS

2:13:40DEPARTMENT MAKES A DECISION

2:13:41ABOUT WHICH TRIPS THEY ARE

2:13:43SENDING TO US TO COVER.

2:13:45SO I MEAN HOW MANY.

2:13:46BUSSES DO WE HAVE.

2:13:47FOR SPORTS?

2:13:49IT DEPENDS ON THE EXACT TIME

2:13:50OF DAY HOW MANY WE CAN COVER IN

2:13:53A GIVEN DAY.

2:13:54UM AND IT VARIES.

2:13:56WE ARE LOOKING TO

2:13:58COVER APPROXIMATELY 40 TO 50

2:13:59TRIPS A DAY SO THOSE ARE 2025

2:14:03BUSSES.

2:14:04IT VARIES THOUGH DURING THE DAY

2:14:05LIKE DURING THE 330 WINDOW WE

2:14:08HAVE THE FEWEST NUMBER

2:14:09AVAILABLE BECAUSE THE GREATEST

2:14:10NUMBER OF BUSSES ARE NEEDED.

2:14:12TO SERVICE SCHOOL TO HOME AT

2:14:14OTHER TIMES DURING THE DAY

2:14:15THERE IS GREATER CAPACITY.

2:14:17FOR EXAMPLE AFTER 5 P.M.

2:14:19THERE'S SIGNIFICANTLY MORE

2:14:20CAPACITY WHICH MAKES IT

2:14:21INCREASINGLY POSSIBLE TO GET

2:14:23ADDITIONAL TEAMS HOME WHICH IS

2:14:25TYPICALLY WHEN IT WOULD BE DARK

2:14:26OUT.

2:14:27ALL RIGHT.

2:14:28UM AND TO FOLLOW UP ON YOUR

2:14:30EARLIER QUESTION, UM, ABOUT 300

2:14:34OF THE TRIPS IN THE MORNING AND

2:14:35ABOUT 300 OF THE TRIPS IN THE

2:14:37AFTERNOON ARE ON BIG OR FULL

2:14:39SIZED BUSSES.

2:14:40SO THOSE ARE TRIPS TRANSPORTING

2:14:41ONLY GENERAL ED STUDENTS WITH

2:14:43CORNER STOPS WHERE THERE WOULD

2:14:44NOT.

2:14:44BE A BUS.

2:14:45MONITOR ON BOARD.

2:14:46AND THEN JUST TO MAKE YOU KNOW,

2:14:49VERY CLEAR SO THERE IS A BUS

2:14:50MONITOR ASSIGNED FOR EVERY

2:14:52OTHER TRIP EVERY TRIP ON THE

2:14:54SMALL BUSSES DAY TO DAY

2:14:56ATTENDANCE IS SUCH THAT

2:14:58CERTAINLY ON ANY GIVEN DAY

2:14:59THERE MAY BE SOME TRIPS WHERE

2:15:01THAT MONITOR IS NOT THERE ON

2:15:02THAT DAY.

2:15:03IT IS OUR GOAL FOR 100%

2:15:04OF THOSE TRIPS TO.

2:15:06>> HAVE A MONITOR.

2:15:07EVERY DAY AND THERE IS A

2:15:08MONITOR ASSIGNED FOR THEM.

2:15:10ALL RIGHT.

2:15:11AND.

2:15:14>> WHEN UM.

2:15:21WE HEARD ABOUT WE HEARD FROM

2:15:22PARENTS UM TALKING ABOUT LIKE

2:15:25WELL MENTIONING THE ACCURACY

2:15:26OF THE INFORMATION THAT'S

2:15:28COMING FROM ZOOM.

2:15:29UM, LIKE WHAT WHAT INFORMATION

2:15:30ARE WE COLLECTING FROM OUR BUS

2:15:32DRIVERS AND IS ACCURATE

2:15:34ACCURACY OF INFORMATION LIKE

2:15:35THE EARLY YOU KNOW, UM,

2:15:38RELEASING OF THE DROPPING OFF

2:15:40OF THE OF OUR STUDENTS IS THAT

2:15:41SOMETHING THAT THEY'RE GETTING

2:15:43,YOU KNOW, DINGED ON OR

2:15:45BROUGHT IN TO SAYING HEY, LIKE

2:15:47YOU KNOW, THIS IS NOT THE

2:15:48APPROPRIATE WAY OF USING THE

2:15:49APP LIKE WHAT INFORMATION THAT

2:15:51WE COLLECTED AND WHEN DO WE

2:15:52BRING IN UM, OUR BUS DRIVERS

2:15:54FOR UH, RETRAINING.

2:15:56YEAH.

2:15:57>> UM SO EVERY DAY WE ARE

2:16:00LOOKING AT TWO NUMBERS RELATED

2:16:02TO THE ZOOM APP USAGE.

2:16:04ONE IS HOW MANY TRIPS DID NOT

2:16:07USE THE APP AT ALL AND THE

2:16:08SECOND IS HOW MANY TRIPS USED

2:16:10THE APP INCORRECTLY.

2:16:12THERE ARE SOME THINGS THAT WILL

2:16:14FLAG FOR US IF A TRIP USE THE

2:16:16APP INCORRECTLY.

2:16:17FOR EXAMPLE THE DRIVER CLICKING

2:16:19THAT A STOP IS SERVICED WHEN

2:16:21THE BUS THE ACTUAL VEHICLE THE

2:16:24GPS LOCATION OF THAT VEHICLE IS

2:16:25NOT NEAR WHERE THAT STOP WAS

2:16:27THAT WOULD TRIGGER THAT FOR US.

2:16:29AND THEN UM WE'RE COMMUNICATING

2:16:31THAT INFORMATION TO TRANSDEV

2:16:33EVERY DAY AND THEN I DON'T KNOW

2:16:35JIM, IF YOU'D LIKE TO SPEAK

2:16:36ABOUT THE INTERVENTION PROCESS

2:16:37WITH DRIVERS FROM THE TRANSIT

2:16:38EVENT.

2:16:39YEAH.

2:16:39>> THEN WE TAKE THAT

2:16:40INFORMATION EVERY DAY AND THEN

2:16:43WE'LL WE'LL.

2:16:45COACH OR RETRAIN DEPENDING ON

2:16:49YOU KNOW IS IS IT SOMETHING

2:16:51THAT YOU KNOW BECAUSE EVERY BUS

2:16:52DRIVER HAS BEEN TRAINED ON THIS

2:16:54SEVERAL TIMES AND BUT.

2:16:57IF PEOPLE ARE HAVING PROBLEMS

2:16:59WITH USING THE.

2:17:01TABLET THEN WE'LL BRING THEM IN

2:17:04FOR ONE ON ONE RETRAINING AND

2:17:07TO ENSURE THAT THEY KNOW HOW TO

2:17:09USE THE TABLET.

2:17:10CORRECTLY AND IF THEY'RE NOT

2:17:12USING IT AT ALL THE

2:17:13INTERVENTION IS YOU GOT TO IT

2:17:15AND IF IT'S WORKING YOU WE PUT

2:17:18THEM ON NOTICE THAT THEY NEED

2:17:20TO USE THE TABLET SO WE

2:17:22UNDERSTAND YOU.

2:17:23KNOW.

2:17:24>> THAT WE WANT EVERY TABLET

2:17:25WORKING ON EVERY SINGLE BUS.

2:17:28UM SOMETIMES THERE ARE PROBLEMS

2:17:29WITH THE TABLETS BUT WE'LL FIND

2:17:31OUT THAT INFORMATION.

2:17:33WE ACTUALLY HAVE A DASHBOARD UH

2:17:36OURSELVES THAT WERE MONITORING

2:17:37THAT AS WELL.

2:17:38SO WE WILL INTERVENE AS SOON AS

2:17:42WE KNOW THAT THIS DRIVER HAD A

2:17:45DIDN'T USE THE TABLET THIS

2:17:46MORNING AND THEN IT'S UP TO THE

2:17:50DISTRICT MANAGERS TO CALL THE

2:17:52DRIVER IN TO SEE IF THERE WAS A

2:17:55PROBLEM, SEE WHY THEY DIDN'T

2:17:57USE THE TABLET AND AGAIN IF IT

2:18:01REQUIRES RETRAINING WE'LL GIVE

2:18:02THAT TO TOOL.

2:18:04ALL RIGHT.

2:18:05UM AND THEN THE OTP ON TIME

2:18:08POLICY UM.

2:18:09SIT IN.

2:18:11>> IS THERE ON TIME PERFORMANCE

2:18:13OR BEFORE OKAY ON TIME

2:18:14PERFORMANCE IS THERE A GRACE

2:18:17PERIOD LIKE WHAT WHAT IS ON

2:18:19TIME?

2:18:20YEAH ON TIME IS BEFORE THE

2:18:22BELL.

2:18:24WHICH BEFORE.

2:18:25>> THE MORNING BELL.

2:18:26UM SO IN THE MORNING BUSSES ARE

2:18:29SCHEDULED TO ARRIVE 15 MINUTES

2:18:31BEFORE THE BELL.

2:18:31THEY ARE ON TIME FOR THAT

2:18:35PARTICULAR METRIC IF THEY

2:18:36ARRIVE BEFORE THE BELL.

2:18:37SO THAT MEANS STUDENTS SHOULD

2:18:39NOT BE MISSING TIME IN THE

2:18:40CLASSROOM.

2:18:40UM.

2:18:41>> WE'VE DONE YOU KNOW, WE'VE

2:18:43DONE A LOT OF, UM, BENCHMARKING

2:18:45WITH THE COUNCIL OF GREAT CITY

2:18:46SCHOOLS AND OTHER DISTRICTS.

2:18:47THERE'S A HUGE RANGE OF UH,

2:18:50APPROACHES IN TERMS OF WHAT

2:18:52GRACE PERIOD DISTRICTS USE WHEN

2:18:54MAKING THIS CALCULATION.

2:18:56OURS IS, YOU KNOW, IN THE

2:18:58MIDDLE OF THAT RANGE.

2:18:59AND THEN MY LAST QUESTION IS AT

2:19:02THE STATE OF THE SCHOOLS THE

2:19:03MAYOR SPOKE ABOUT UM, EXPANDING

2:19:06BEFORE AND.

2:19:06AFTER SCHOOL PROGRAMS.

2:19:08UM, UM DO WE PROVIDE

2:19:09TRANSPORTATION FOR.

2:19:11BEFORE SCHOOL PROGRAMS?

2:19:14UH, WE PROVIDE UM WHAT WE CALL

2:19:16ALTERNATIVE TRANSPORTATION FOR

2:19:18MANY STUDENTS.

2:19:19UH, EITHER.

2:19:20YOU KNOW.

2:19:21>> IN THE MORNING THEY CAN BE

2:19:22PICKED UP FROM AN ALTERNATIVE

2:19:24LOCATION OTHER THAN THEIR HOME

2:19:26BASED STOP OR IN THE AFTERNOON

2:19:28DROPPED OFF SOMEWHERE

2:19:29ALTERNATIVE.

2:19:29MANY OF THESE ARE FOR PROGRAMS

2:19:31LIKE A YMCA OR BOYS AND GIRLS

2:19:33CLUB OR THOSE TYPES

2:19:34OF AFTERSCHOOL PROGRAMS.

2:19:35UM, THOSE REQUESTS ARE CAN BE

2:19:38MADE THROUGH OUR TICKETING

2:19:40SYSTEM.

2:19:41THEY'RE NOT GUARANTEED.

2:19:42WE WORK TO APPROVE AS MANY

2:19:43OF THEM AS WE'RE ABLE.

2:19:44TO.

2:19:44>> AND UH, THE YOUNG STUDENT

2:19:45THAT UH I'M HERE GRAHAM UM, HE

2:19:49MENTIONED JUST PICK UP EARLIER

2:19:52WHAT WAS THE BARRIER LIKE?

2:19:53WHY CAN'T WE PICK UP TEN 15

2:19:56MINUTES EARLY?

2:19:57I THINK IT'S A GREAT IDEA.

2:19:58AND ON TOP OF THAT I MEAN

2:20:00HOPEFULLY, YOU KNOW, IT COULD

2:20:02PROVIDE MORE TRANSPORTATION TO

2:20:04A LOT OF THESE GREAT, UM,

2:20:05BEFORE SCHOOL PROGRAMS.

2:20:07YEAH.

2:20:08>> SO, UM, I BELIEVE AND I

2:20:11DON'T WANT TO MISSPEAK BUT UM.

2:20:14THAT BUS IS AND THAT WAS

2:20:15INCREDIBLE TESTIMONY FROM HIM

2:20:17SO JUST KUDOS THERE.

2:20:19UM, HE IS ASSIGNED TO ONE

2:20:21OF THOSE HERNANDEZ BUSSES WHERE

2:20:23THE BUS DROPS OFF TRIP ONE AT

2:20:25THE AT THE RENAISSANCE

2:20:27ELEMENTARY SCHOOL AND THEN GOES

2:20:28TO TRIP TWO FOR THE HERNANDEZ

2:20:32TO RENAISSANCE.

2:20:33AND THIS ISN'T LIMITED TO THE

2:20:35RENAISSANCE.

2:20:35THIS IS TRUE OF EVERY SCHOOL.

2:20:36THEY WILL NOT BE ABLE TO START

2:20:39UNLOADING STUDENTS OFF THE BUS

2:20:41UNTIL YOU KNOW THEIR TEACHERS

2:20:43AND THEIR STAFF ARE ON SITE AT

2:20:44THEIR CONTRACTUAL TIME.

2:20:46SO IF WE START THE RENAISSANCE

2:20:47TRIP TEN MINUTES EARLIER,

2:20:49THAT'S NOT GOING TO MEAN THE

2:20:51HERNANDEZ TRIP CAN START

2:20:52EARLIER IS JUST GOING TO MEAN

2:20:53THE BUS SITS AT THE SCHOOL FOR

2:20:55TEN MINUTES WAITING FOR THE

2:20:56STAFF AT THE RENAISSANCE TO BE

2:20:58ABLE TO TAKE THE KIDS OFF THE

2:20:59BUS.

2:20:59OKAY THAT'S IT.

2:21:01THANK YOU.

2:21:02>> THE REST OF MY TIME TO

2:21:03COUNCIL COPEPOD.

2:21:04YOU KNOW, UM THE FACILITATOR I

2:21:05WILL JUST DIRECT TRAFFIC HERE.

2:21:07BUT BEFORE.

2:21:08>> I SEND IT OVER TO COUNSELOR

2:21:09CULPEPPER WHO I KNOW HAS BEEN

2:21:11PATIENT.

2:21:12THERE'S TWO.

2:21:12>> THINGS THAT I THINK IS ARE

2:21:14INTERESTED IN WITH WITH YOUR

2:21:15RESPONSE IS ONE IS THAT ALL YOU

2:21:17NEED TO DO IS COMMUNICATE TO

2:21:19THE RENAISSANCE TO HAVE STAFF

2:21:20THERE TO HANDLE THEIR BUSINESS

2:21:21SO THAT YOU DON'T DELAY

2:21:23EVERYONE ELSE.

2:21:24I THINK THAT'S.

2:21:25I WOULD ASK THEM POLITELY BUT

2:21:27THEY WOULD CONSIDER DOING THAT.

2:21:28AND THEN JAMES WHAT I'M REALLY

2:21:30CONCERNED ABOUT.

2:21:31IS THAT WHILE I.

2:21:32UNDERSTAND YOU'RE GETTING OVER

2:21:36$125 MILLION IN THE CONTRACT

2:21:37FOR TRANS DEAF AND MOST OF THE

2:21:39ANSWERS HAVE COME FROM BP.

2:21:40WHILE I UNDERSTAND BP'S IS THE

2:21:42ONE THAT IS PAYING FOR THE

2:21:43CONTRACT, I DO BELIEVE THAT IS

2:21:45ROLE THAT YOU PLAY IN THIS

2:21:46CONVERSATION.

2:21:47SO I'M GOING TO EMPOWER YOU AND

2:21:49ENCOURAGE YOU TO UNDERSTAND THE

2:21:52ROLE THAT YOU PLAY IN HELPING

2:21:53US FIX THIS SITUATION AS WELL.

2:21:55SO DON'T FEEL SHY IN

2:21:57PARTICIPATING IN THE

2:21:58CONVERSATION BECAUSE I WANT YOU

2:21:59TO FEEL LIKE YOU HAVE A ROLE IN

2:22:02THIS TOO.

2:22:02SO THIS IS AS AN INVITATION.

2:22:04SO WHEN IT'S MY TURN TO ASK

2:22:05QUESTIONS, KNOW THAT I'M

2:22:06PREPARING YOU TO STEP INTO YOUR

2:22:08LEADERSHIP AND PARTICIPATE

2:22:10FULLY.

2:22:11OKAY.

2:22:12ALL RIGHT.

2:22:13SO COUNCILOR CULPEPPER.

2:22:14THANK YOU, MADAM CHAIR AND

2:22:16THANK YOU FOR HOLDING THIS

2:22:18HEARING AND THANK YOU FOR

2:22:20COUNSELOR MURPHY AND COUNSELOR

2:22:22AROUND FOR, UH, WORKING WITH

2:22:24YOU TO GET THIS HEARING DOWN.

2:22:25A PANEL IS HEARING ORDER.

2:22:26THANK YOU TO THE PANELISTS AND

2:22:29MOST IMPORTANTLY, THANK YOU TO

2:22:30THE PUBLIC.

2:22:31I WANT TO CHANGE DIRECTION

2:22:33OF THE CONVERSATION.

2:22:35WE'VE TALKED A LOT ABOUT THE

2:22:37PERFORMANCE.

2:22:38WE'VE TALKED ABOUT BUSSES

2:22:40BREAKING DOWN.

2:22:41WE TALKED ABOUT LONG TIME.

2:22:42WE TALKED A LOT ABOUT DELAYS,

2:22:44CONTRACT PERFORMANCE.

2:22:46I'VE BEEN GETTING TEXT MESSAGES

2:22:48FROM BUS DRIVERS.

2:22:50SO I WANT TO TALK WITH YOU A

2:22:51LITTLE BIT ABOUT BUS DRIVERS.

2:22:53ONE OF THE MAIN COMPLAINTS I'M

2:22:55GETTING FROM BUS DRIVERS IS

2:22:57THAT THEY'RE NOT GETTING PAID

2:22:59ON TIME.

2:23:00SOME ARE SAYING THAT THEY'RE

2:23:03NOT GETTING PAID.

2:23:04THEY'RE GETTING PAID LATE A

2:23:06WEEK OR TWO LATER.

2:23:08IN SOME CASES IT SAYS THE

2:23:10COMPANY IS REFUSING TO PAY

2:23:11THEIR DRIVERS REIMBURSEMENT FOR

2:23:13THEIR DRIVER'S LICENSE AS WELL

2:23:15AS TRAINING DRIVERS ON THE BUS

2:23:16DRIVERS TO GET PAID FOR

2:23:18TRAINING CLASSES.

2:23:19AND SOME BUS DRIVERS THEY'RE

2:23:22TELLING ME HAVE NOT BEEN PAID

2:23:23FOR MONTHS $120 MILLION

2:23:27CONTRACT.

2:23:28WHY ARE THESE BUS DRIVERS

2:23:30COMPLAINING THAT THEY'RE NOT

2:23:31GETTING REVERSE FOR THEIR

2:23:34SCHOOL BUS DRIVERS?

2:23:35I WAS IT SAYS THAT EACH BUS

2:23:38DRIVER HAS TO HAVE AT LEAST

2:23:40EIGHT HOURS OF CLEANING

2:23:42CLASSROOM TRAINING TO GET THEIR

2:23:43SCHOOL BUS CERTIFICATE RENEWAL

2:23:45ONCE A YEAR, BUT YOU'RE

2:23:47REFUSING TO REIMBURSE THEM FOR

2:23:49THOSE, UH, TRAINING

2:23:51CERTIFICATES AND THE TRAINING

2:23:52EIGHT HOURS A YEAR.

2:23:54THEY'RE SAYING THAT YOU'RE

2:23:55REFUSING TO REIMBURSE THEM FOR

2:23:58THEIR LICENSE RENEWALS, AND

2:24:00THEN THEY'RE SAYING THAT SOME

2:24:02OF THE BUS DRIVERS ARE NOT

2:24:03GETTING PAID FOR AT LEAST A

2:24:06WEEK OR TWO LATER.

2:24:08HOW CAN THAT HAPPEN.

2:24:10THAT THAT SHOULD NOT HAPPEN.

2:24:12UM, I CAN SAY THAT.

2:24:14AND IF A BUS DRIVER IS OWED

2:24:18MONEY THEY SHOULD BE GETTING

2:24:20PAID ON TIME WITHIN THAT WEEK

2:24:24AND THAT I'VE MADE CLEAR TO THE

2:24:27AREA STAFF AND WE DO DAILY

2:24:31CHECKS ON THE PAYROLL TO MAKE

2:24:33SURE THERE'S NO DISCREPANCIES

2:24:35IN PAYROLL SOMETIMES WHEN AND

2:24:38WHERE WE'RE GOING TO CHANGE OUR

2:24:39PAYROLL SYSTEM HOPEFULLY RIGHT

2:24:41AFTER THE FIRST OF THE YEAR.

2:24:43UM, WHEN A BUS DRIVER COMES IN

2:24:45IN THE MORNING LET'S SAY FOR

2:24:47EXAMPLE, THE BUS DRIVER GOES TO

2:24:49THE WINDOW IN THE SEVERAL

2:24:51WINDOWS SOMETIMES AVAILABLE.

2:24:54AT EACH LOCATION.

2:24:55AND THEY PICK UP THEIR WORK FOR

2:24:57THE DAY WHICH IS NORMALLY THE

2:24:59SAME WORK BUT WE GIVE HIM THE

2:25:01CLIPBOARD WITH HIM THE KEY WE

2:25:02ACTUALLY GIVE THEM TURN BY

2:25:04TURNS JUST IN CASE THAT THE UH

2:25:06TABLET THEY HAVE A PROBLEM ON

2:25:08THE ROAD WITH THE TABLET.

2:25:10THEN THE DISPATCH IS SUPPOSED

2:25:12TO ENTER THAT IN TO OUR PAYROLL

2:25:16SYSTEM WHICH IS CALLED VBS AND

2:25:18THAT PAYROLL SYSTEM LET'S SAY

2:25:21IF THEY MISS WHAT WE CALL THE

2:25:23PUNCH.

2:25:24ON THAT.

2:25:25OR THE DISPATCHER DOES THE

2:25:27MANAGER IS SUPPOSED TO GO IN AT

2:25:30THE END OF EACH DAY OR THE END

2:25:32OF EACH RUSH HOUR TO ENSURE

2:25:34THAT EVERYBODY IS THAT SHOWED

2:25:37UP FOR.

2:25:38WORK ARE GETTING THE PAY OR

2:25:41BEING PUT INTO THE SYSTEM AS

2:25:43FAR AS REIMBURSEMENTS GO.

2:25:45LISTEN, I'M NOT FINISHED.

2:25:46LET'S TAKE ON PAY BECAUSE HE

2:25:48SAID SOME DRIVERS ARE GETTING

2:25:50PAID A WEEK OR TWO LATER.

2:25:52WHY WOULD THEY BE GETTING PAID

2:25:54A WEEK OR TWO LATER?

2:25:56THEY SHOULDN'T BE UNLESS WE GET

2:25:58THE DISCREPANCY, YOU KNOW WAIT.

2:26:00AND THAT THAT COULD CAUSE A

2:26:03PROBLEM BUT THAT DOESN'T HAPPEN

2:26:05THAT OFTEN.

2:26:05USUALLY WHEN A DRIVER DRIVER WE

2:26:07SAY NO PRE PAYS A REPORT TO THE

2:26:11DRIVERS.

2:26:12EVERY WEDNESDAY.

2:26:15NIGHT TO THURSDAY.

2:26:17SO THEY'LL SEE WHAT THEIR HOURS

2:26:19ARE FOR THE WEEK IF THERE'S ANY

2:26:21TYPE OF DISCREPANCY IN THEIR

2:26:23PAY THEY'RE SUPPOSED TO SEE THE

2:26:26PAYROLL PERSON AT THEIR

2:26:28FACILITY AND THEY'RE SUPPOSED

2:26:29TO PUT IN WHAT WE CALL A

2:26:32DISCREPANCY AND THEY SHOULD BE

2:26:33PAID WITHIN THAT SAME WEEK ON

2:26:36FRIDAY.

2:26:37AS THE AREA MANAGER, ARE YOU

2:26:39GETTING REPORTS OF FOLKS THAT

2:26:40AREN'T GETTING PAID?

2:26:43I HAVE GOTTEN REPORTS YES.

2:26:45UM, THAT PEOPLE THAT DIDN'T GET

2:26:46PAID AND I RECTIFY THEM AS SOON

2:26:49AS I GET THEM.

2:26:50AND SO WHAT I SEE HERE IS

2:26:53THEY'RE SAYING THERE'S A LOT

2:26:55OF PROBLEMS BETWEEN ALL THE

2:26:56YARDS THE HYDE PARK YARD, THE

2:26:59DORCHESTER YARD AND THE ROXBURY

2:27:01YARD.

2:27:02AND SO WHEN YOU GET YOUR

2:27:04REPORTS HOW DO YOU GET YOUR

2:27:05REPORTS OF FOLKS NOT GETTING

2:27:07PAID?

2:27:07ARE YOU GETTING THEM WEEKLY OR

2:27:09YOU'RE GETTING THEM BIWEEKLY

2:27:11AND HOW ARE YOU GETTING THEM?

2:27:12SO I.

2:27:13>> GET THEM I GET THEM WEEKLY.

2:27:15UM AND AND SO WHEN YOU GET A

2:27:17REPORT AT THE END OF THAT WEEK

2:27:18THAT FRIDAY RIGHT SOMEBODY SO

2:27:20THAT'S AT LEAST ONE WEEK THAT

2:27:21THEY HAVEN'T BEEN PAID.

2:27:24UH IT'S DURING THE SAME WEEK

2:27:26AND I'LL GET IT BEFORE THE

2:27:27FRIDAY.

2:27:28SO IT'S WITHIN THAT SAME WEEK

2:27:30THAT'S WHEN I'LL GET.

2:27:32BUT IF THEY DIDN'T GET PAID FOR

2:27:34A WEEK YOU COULDN'T HAVE GOT IT

2:27:36IN THE MIDDLE OF THE WEEK

2:27:37BECAUSE THEY'VE ALREADY MISSED

2:27:39A WEEK'S PAYMENT.

2:27:40YEAH THAT THAT SHOULD NOT

2:27:41HAPPEN.

2:27:42AND SO LET'S SAY YOU GET THE

2:27:43REPORT FRIDAY THAT FIVE OF THE

2:27:46BUS DRIVERS DIDN'T GET PAID SO

2:27:48THEY'VE MISSED A WEEK PAYMENT.

2:27:50WHAT DO YOU DO.

2:27:51SO THEY'RE PUT INTO A SYSTEM

2:27:55THAT WE CALL TEAM AND WE DO A

2:27:59PAYROLL REQUEST.

2:28:00THE PAYROLL REQUEST GOES TO

2:28:02CORPORATE AND THEN.

2:28:05THEIR CORPORATE IS.

2:28:06CORPORATE UH PAYROLL OKAY SO

2:28:09AND THEN THEY ACTUALLY.

2:28:13GO THROUGH IT.

2:28:14AND THEN SEND US A LIVE CHECK.

2:28:17AND THE LIVE CHECK IS THEN

2:28:19SIGNED BY ME AND IT SHOULD BE

2:28:22DONE WITHIN THAT SAME WEEK.

2:28:24I DON'T WANT TO HOLD.

2:28:25WELL IT COULDN'T BE DONE IN

2:28:26THAT WEEK BECAUSE THEY'VE

2:28:27MISSED A WEEK ALREADY.

2:28:28SO YOU IN THE NEXT.

2:28:29EVENING AND.

2:28:30>> YOU'RE OVER IN THE NEXT

2:28:31WEEK.

2:28:31I DON'T I DON'T KNOW OF ANY

2:28:33INSTANCES THAT THEY.

2:28:34WAITED OKAY SO WHAT I'LL DO

2:28:36I'LL ASK THESE BUS DRIVERS TO

2:28:38GIVE ME SOME CIVICS.

2:28:39YES AND I CAN GET SPECIFICALLY

2:28:41TO YOU.

2:28:42YES.

2:28:42WHAT ABOUT THE REIMBURSEMENT

2:28:44FOR THE TRAINING THAT THEY'RE

2:28:45TAKING THAT THEY'RE COMPLAINING

2:28:48THAT THE COMPANY DOESN'T WANT

2:28:50TO REIMBURSE THEM FOR THE

2:28:52TRAINING REGARDING THE EIGHT

2:28:55HOURS FOR THEIR BUS CERTIFICATE

2:28:58RENEWAL ONCE A YEAR AND FOR

2:29:00THEIR LICENSE RENEWAL.

2:29:03THEY'RE SAYING THE COMPANY

2:29:05DOESN'T WANT TO REIMBURSE THEM

2:29:06FOR THOSE.

2:29:07IT'S NOT TRUE.

2:29:08UM, WITH ALL DUE RESPECT.

2:29:10BECAUSE AND SO YOU'RE TELLING

2:29:12ME THAT WHAT THEY'RE SAYING ON

2:29:13HERE IS NOT TRUE?

2:29:14YOU'RE TELLING ME THAT THE

2:29:17REIMBURSEMENTS FOR THE SCHOOL

2:29:19BUS CERTIFICATE RENEWED ONCE A

2:29:21YEAR, THE COMPANY'S POLICY IS

2:29:23EVERYBODY GETS REIMBURSED FOR

2:29:24THEIR RENEWAL CERTIFICATE.

2:29:26WELL, WHAT I'M SAYING IS THE

2:29:28COMPANY IS NOT PREVENTING THEM

2:29:31FROM.

2:29:31GETTING NONE OF THE REIMBURSE.

2:29:32BUT THE.

2:29:33QUESTION IS THAT THE COMPANY'S

2:29:34POLICY IS THAT ALL THE BUS

2:29:37DRIVERS THAT COMPLETE THE EIGHT

2:29:40HOUR BUS CERTIFICATE RENEWAL

2:29:41ONCE A YEAR ARE REIMBURSED BY

2:29:43THE COMPANY?

2:29:44THAT'S CORRECT.

2:29:44THAT'S A POLICY AND FOR THE

2:29:47RENEWAL OF THEIR LICENSES THAT

2:29:49THE COMPANY'S POLICY IS THAT

2:29:51THEY ALL GET REIMBURSED FOR

2:29:54THEIR RENEWAL OF THEIR LICENSES

2:29:57EVERY YEAR.

2:29:58THAT'S CORRECT.

2:29:59AND IF THERE ARE FOLKS THAT

2:30:01HAVEN'T BEEN REIMBURSED, THEN

2:30:03YOU MAKE SURE THAT THEY GET

2:30:05REIMBURSED WITHIN THE NEXT TEN

2:30:07DAYS.

2:30:08ABSOLUTELY.

2:30:09>> THANK YOU.

2:30:11THAT'S ALL I HAVE ONE QUESTION

2:30:13ONE OTHER QUESTION WITH REGARD

2:30:15TO THE EXAM AND I THINK THAT

2:30:17PARENT FOR BRINGING IT OVER SO

2:30:19I COULD ACTUALLY SEE WHAT THAT

2:30:22SOFTWARE DOES WITH REGARD TO

2:30:23STARTED AND PICKED UP WHAT

2:30:26HAPPENS IF.

2:30:28UM THAT SOFTWARE IS HACKED?

2:30:32EVERYTHING'S BEEN GETTING

2:30:33HACKED THESE DAYS.

2:30:34WHAT HAPPENS IF SOMEBODY'S

2:30:36HACKED THAT SOFTWARE?

2:30:37WHAT'S THE BACKUP PLAN IN CASE

2:30:40THAT SOFTWARE IS HACKED?

2:30:42WELL.

2:30:43I MEAN.

2:30:43THE SAUCER ITSELF DOES UM,

2:30:46YEAH.

2:30:46SO I'M HAPPY TO TAKE THAT

2:30:48QUESTION, COUNSELOR.

2:30:49UM, SO I PROBABLY NONE OF US

2:30:51ARE FULL ON IT EXPERTS HERE,

2:30:53BUT WHEN WE CONTRACTED WITH

2:30:55ZOOM ZOOM EVERY I THINK EVERY

2:30:57TECHNOLOGY PROVIDER FOR HAS TO

2:31:00MEET CERTAIN SECURITY

2:31:02REQUIREMENTS.

2:31:03>> AND BUT WHAT IF IT'S HACKED?

2:31:04YEP.

2:31:04>> SO IT'S TAKEN DOWN WHAT.

2:31:06>> I THINK.

2:31:07IF IF SOMETHING WERE TO HAPPEN

2:31:09TO THE SYSTEM WHETHER HACK OR

2:31:11SOMETIMES LIKE A MOBILE NETWORK

2:31:12CAN GO DOWN OR YOUR TABLET CAN

2:31:14LOSE SERVICE EVERY BUS EVERY

2:31:17DRIVER HAS A PAPER COPY BACKUP

2:31:19.

2:31:19FOR THEIR DIRECTIONS.

2:31:21.

2:31:21>> BUT IN TERMS OF THE PARENTS

2:31:23I'M NOT I'M TALKING ABOUT THE

2:31:25PARENTS SHE'S LOOKING AT WHERE

2:31:27THE BUS IS PICKING UP.

2:31:28SHE SEES HER CHILD IS ON THE

2:31:30BUS AND THEN ALL OF A SUDDEN

2:31:31THE SCREEN GOES BLANK BECAUSE

2:31:34IT'S HACKED.

2:31:35YOU KNOW WHAT BACKUP IS THERE

2:31:37TO THAT PARENT THAT SHOULD BE

2:31:40ABLE TO KNOW WHERE HER CHILD IS

2:31:42AND WHEN THAT CHILD'S GOING TO

2:31:43GET HOME.

2:31:43YOU KNOW, IN THAT SITUATION UM,

2:31:45THAT'S WHERE OUR CUSTOMER

2:31:46SERVICE TEAM WOULD COME IN AND

2:31:48THEY YOU KNOW EITHER IF WE'RE

2:31:51KNOW THAT YOU KNOW I KNOW BUT

2:31:52IF IT'S REPORTED TO US WE COULD

2:31:54PROACTIVELY QUESTION.

2:31:55WHAT THE BACKUP SYSTEM IS THERE

2:31:58IS THERE YOU CAN TELL ME YOU

2:31:59HAVE TODAY.

2:32:00YEAH IF.

2:32:01SO A FAMILY.

2:32:02YEP.

2:32:02SO IT'S JUST THAT A FAMILY

2:32:03CALLS OUR HOTLINE.

2:32:05WE WOULD COMMUNICATE WITH

2:32:06TRANSDEV DISPATCH AND SAFETY

2:32:07DESK WHO WOULD UTILIZE THE

2:32:09RADIOS ON BOARD THE BUS TO TALK

2:32:10SPECIFICALLY TO THE BUS DRIVER.

2:32:12>> SO YOU WOULD HAVE.

2:32:12THOUSANDS OF FAMILIES CALLING

2:32:13THE HOTLINE.

2:32:15ALL RIGHT.

2:32:16>> ALL RIGHT WE'RE GOING TO SO

2:32:17THIS IS.

2:32:17WHY I JUST FINISHED YOU COULD

2:32:19UNDERSTAND LET ME JUST BUT.

2:32:21CULPEPER YOU'RE A.

2:32:22LAWYER SO.

2:32:23YOU'RE DOING IT.

2:32:24>> VERY DIFFERENTLY SO.

2:32:25I MEAN I SHOULD UP AND THEN

2:32:26LET'S KEEP IT MOVING.

2:32:27DON'T TRY I'M.

2:32:27GOING TO FINISH UP.

2:32:28YOU ARE.

2:32:29SO MY QUESTION IS MAYBE YOU

2:32:32SHOULD NOT EVEN MY QUESTION I

2:32:33WITHDRAW THE QUESTION.

2:32:34THAT'S WHAT A LAWYER WOULD DO.

2:32:36WELL NO NO YOU'RE GOING TO ASK

2:32:37ANOTHER QUESTION I'M NOT GOING

2:32:38TO ASK.

2:32:38>> A QUESTION.

2:32:39I'M GOING TO MAKE A

2:32:40RECOMMENDATION.

2:32:40MAYBE YOU SHOULD THINK ABOUT A

2:32:42BACKUP SYSTEM SO THAT IF IT

2:32:44DOES GET HACKED OR IF IT DOES

2:32:46GO DOWN A SYSTEM WHERE THE

2:32:48PARENTS WON'T HAVE TO CALL THIS

2:32:51HOTLINE AND YOU HAVE THOUSANDS

2:32:53OF PARENTS CALL THIS HOTLINE A

2:32:54BACKUP WHERE THAT BACKUP SYSTEM

2:32:58AUTOMATICALLY IS ACTIVATED.

2:32:59ONCE THAT.

2:33:00>> SYSTEM IS TAKEN DOWN.

2:33:01THAT'S ALL I'M SAYING.

2:33:02I'M JUST YOU DON'T HAVE TO

2:33:04ANSWER IT.

2:33:04>> YOU COULD JUST SAY.

2:33:05THANK YOU.

2:33:05>> THANK YOU FOR THE

2:33:06RECOMMENDATION.

2:33:07>> WE'LL JUST RECOMMENDING

2:33:07THAT.

2:33:08LOOK, THANK YOU FOR YOUR TIME

2:33:09AND I APPRECIATE THE WORK

2:33:10YOU'RE DOING.

2:33:11IT'S NOT EASY WORK BUT IN A

2:33:14SYSTEM WITH SO MUCH GOING IN SO

2:33:16MANY DIFFERENT DIRECTIONS

2:33:17THERE'S BOUND FOR SOMETHING FOR

2:33:19FALL THROUGH THE CRACKS.

2:33:20I JUST WANT TO MAKE SURE THAT

2:33:22IF IT DOES HAPPEN THE PARENTS

2:33:24WON'T BE PANICKING BECAUSE

2:33:26EVERY TIME THEY CALL THAT

2:33:27HOTLINE IS BUSY OR IT'S

2:33:29OVERLOADED SO THAT IF IT DOES

2:33:31HAPPEN AND EVERYTHING'S GETTING

2:33:32HACKED THESE DAYS RIGHT.

2:33:33OKAY WE GOT IT.

2:33:34>> WE GO DOWN HERE AND CALL

2:33:36SOME TIME JUST SO YOU HAVE

2:33:38SOMETHING IN PLACE SO THAT THE

2:33:41PARENTS WILL BE COMFORTABLE.

2:33:43WE'RE GOOD.

2:33:43AND WE GOT IT.

2:33:45I THINK IT'S VERY CLEAR THAT

2:33:46YOU'RE VERY CONCERNED ABOUT THE

2:33:48HACKING SITUATION, COUNSELOR

2:33:50CULPEPER.

2:33:50YOUR TIME HAS BEEN UP.

2:33:51THANK YOU.

2:33:52>> MADAM CHAIR.

2:33:53>> I THINK YOU'RE DOING A GREAT

2:33:54JOB.

2:33:57HAPPY BIRTHDAY.

2:33:58NO, THE BIRTHDAY IS TOMORROW.

2:34:00THIS WEEK.

2:34:01OKAY.

2:34:02>> ALL WEEK I GOT.

2:34:02THANK YOU.

2:34:03>> OKAY.

2:34:04ALL RIGHT.

2:34:07>> UM.

2:34:08SO YEAH.

2:34:08YOU WELCOME.

2:34:09I'M SO GLAD THAT YOU GUYS.

2:34:11HAVE TUNED IN HERE.

2:34:12LIVE SO.

2:34:13THAT YOU CAN ALL WATCH.

2:34:15UH.

2:34:16>> THE SHENANIGANS THAT HAPPENS

2:34:18IN THIS CHAMBER.

2:34:19ALL RIGHT.

2:34:20SO I'M GOING TO START OFF WITH

2:34:21SOME QUESTIONS AND I HAVE LOTS

2:34:24OF QUESTIONS.

2:34:24LET ME START ON MY TIME BEFORE

2:34:25PEOPLE START TALKING ABOUT

2:34:26ME BECAUSE THAT'S WHAT THEY DO.

2:34:29SO UM WHY.

2:34:30IS PARTICIPATING.

2:34:31IN THE ZOOM APP AT THE DRIVER'S

2:34:33DISCRETION AND I WANT SHORT

2:34:35ANSWERS WHY AT THE DISCRETION

2:34:37SO.

2:34:38>> THEY ARE MANDATED.

2:34:39TO USE IT.

2:34:40SO JAMES THAT IS NOT HAPPENING

2:34:41ON A CONSISTENT BASIS.

2:34:42SO WHAT ARE YOU GOING TO DO

2:34:43ABOUT IT TO FIX IT?

2:34:44SO I.

2:34:46UM I APPRECIATE THE QUESTION

2:34:48BUT LIKE I SAID EARLIER IF WE

2:34:53IF WE SEE A DRIVER IS NOT USING

2:34:55THE APP AND WE KNOW THAT RIGHT

2:34:57AWAY THE DISPATCHER IS

2:35:00NOTIFYING THE DRIVER.

2:35:01>> I UNDERSTAND WHAT THE

2:35:02PROCESS IS BECAUSE I ONLY HAVE

2:35:04EIGHT MINUTES.

2:35:04WHAT I NEED YOU TO.

2:35:05ANSWER ME.

2:35:07WHAT ARE THE.

2:35:10UM CONSEQUENCES?

2:35:11AT WHAT POINT DO YOU SAY YOU

2:35:13ARE NO LONGER A GOOD FIT?

2:35:15WELL I WHAT WE DO IS THE FIRST

2:35:19THING WE WANT TO DO IS COACH

2:35:20AND RETRAIN AND THEN IF IT

2:35:22CONTINUES AFTER THAT WE HAVE A

2:35:24PROGRESSIVE DISCIPLINE POLICY

2:35:27AND WE UTILIZE THE PROGRESSIVE

2:35:29DISCIPLINE POLICY.

2:35:30WE DON'T LIKE TO DISCIPLINE

2:35:32PEOPLE.

2:35:32WHAT WE DO IS TRY TO GET BUY IN

2:35:35FROM THE DRIVERS, BUT THE

2:35:37DRIVERS ARE REQUIRED.

2:35:39TO USE THE TABLET.

2:35:41WE WE HAVE AN AGREEMENT WITH

2:35:43THE UNION THAT IT'S FULL THEY

2:35:45HAVE TO USE.

2:35:45OKAY GREAT.

2:35:47SO FOR ALL THE TRENDS THE.

2:35:48DRIVERS THAT ARE TUNING INTO

2:35:50THIS HEARING TODAY, YOU SHOULD

2:35:53EXPLICITLY.

2:35:56UH COMMUNICATE THAT TO THEM

2:35:58BECAUSE I DON'T THINK THAT

2:35:59THEY'VE GOTTEN THE MESSAGE SO

2:36:00THEY KEEP DOING IT.

2:36:02UM THEN.

2:36:03>> MY.

2:36:03SECOND QUESTION IS DOES.

2:36:05A TRANSDEV TRACK THE BUS ROUTE

2:36:06.

2:36:06SEPARATELY FROM THE ZOOM UM FOR

2:36:09THE DRIVER ACCOUNTABILITY DO

2:36:10YOU DO THAT?

2:36:11DO YOU HAVE A SEPARATE SYSTEM

2:36:12THAT YOU USE OUTSIDE OF ZOOM?

2:36:14UH THE SUMAC.

2:36:16I THINK UM WHAT MR ROSENGARD

2:36:18MENTIONED EARLIER WE DO USE THE

2:36:20ZOOM APP BUT THERE'S ALSO

2:36:22ANOTHER UM, DEVICE ON THE BUS

2:36:24CALLED GEOTAB THAT WE UTILIZE

2:36:27AS WELL.

2:36:28WE HAVE A TEAM OF PEOPLE THAT

2:36:31LOOK AT.

2:36:31BUS ROUTES DAILY, ESPECIALLY

2:36:34FOR THE BUSSES THAT ARE PUTTING

2:36:37IN WHAT THEY CALL EXCEPTION

2:36:39TIME MEANING THAT THEY'RE

2:36:41RUNNING LATE AND THEN THEY GET

2:36:43THE JOB LATE.

2:36:44THEY WANT EXTRA PAY.

2:36:46SO WE HAVE A TEAM OF PEOPLE

2:36:48THAT GO THROUGH THAT.

2:36:49SO THE ANSWER IS YES YES.

2:36:51OKAY GREAT.

2:36:51>> SO THEN MY OTHER QUESTION.

2:36:53UM IS UH IF YOU COULD HELP

2:36:57ME UNDERSTAND.

2:36:58UH YOUR UNDERSTANDING.

2:37:01OF WHAT.

2:37:02>> IT LOOKS LIKE TO WORK IN

2:37:03COLLABORATION WITH.

2:37:05I THINK THE COLLABORATION IS A

2:37:09GOOD RELATIONSHIP AND YOU KNOW,

2:37:12WE MIGHT HAVE.

2:37:12AND I'M ASKING YOU WHAT.

2:37:13YOU THINK OF THE RELATIONSHIP.

2:37:14I'M ASKING YOU SPECIFICALLY

2:37:15WHAT YOUR UNDERSTANDING IS OF A

2:37:17COLLABORATION.

2:37:18LIKE WHAT'S YOUR.

2:37:19ACCOUNTABILITY LIKE HOW DO YOU

2:37:20ALL YOU KNOW, HOW DO YOU ALL

2:37:22INTERFACE WITH EACH OTHER AND

2:37:23UNDERSTANDING WHAT YOU WHAT

2:37:25YOUR ROLE IS AND WHAT YOUR LINE

2:37:27IS LITERALLY IN TERMS

2:37:28OF ACCOUNTABILITY WHAT DOES

2:37:29THAT LOOK LIKE FOR YOU?

2:37:30THE ACCOUNTABILITY THAT I HAVE

2:37:32IS TO ENSURE EVERY.

2:37:33KID EVERY STUDENT GETS TO

2:37:37SCHOOL ON TIME.

2:37:40EVERY DAY.

2:37:41THERE ARE CIRCUMSTANCES

2:37:43SOMETIMES THAT THAT ARE OUT

2:37:44OF OUR CONTROL.

2:37:45BUT MY JOB IS TO ENSURE ON-TIME

2:37:49PERFORMANCE IS AT THE HIGHEST

2:37:52CAPACITY CAN BE KIDS ARE

2:37:53GETTING TO SCHOOL, KIDS ARE

2:37:55GETTING PICKED UP FROM SCHOOL

2:37:56AND THEY'RE GETTING DROPPED OFF

2:37:58ON TIME.

2:37:58GREAT.

2:37:59>> AND SO.

2:37:59HOW MANY DOLLARS.

2:38:00HAVE YOU.

2:38:01LOST FROM YOUR CONTRACT BECAUSE

2:38:02THAT HAS NOT HAPPENED.

2:38:04I BELIEVE IT WAS $400,000.

2:38:07SO IS THAT SOMETHING THAT WE

2:38:08NEED.

2:38:09TO INCREASE THE.

2:38:10UH THE.

2:38:11NOT I DON'T KNOW, ONE OF THE

2:38:12FINE I DON'T KNOW WHAT YOU GUYS

2:38:13ARE CALLING IT, BUT SHOULD WE

2:38:15MAKE IT A LITTLE BIT HIGHER SO

2:38:16THAT WE CAN HAVE A BETTER

2:38:18RETURN ON THOSE INVESTMENTS?

2:38:20DO YOU THINK THAT THAT'S WHAT

2:38:21WILL TURN THINGS AROUND IF.

2:38:22>> THERE.

2:38:23WAS MORE MONEY COMING OUT

2:38:24OF THE CONTRACT TO MAKE UP FOR

2:38:26IT?

2:38:26BECAUSE I.

2:38:27>> WOULD SAY THAT $400,000 THAT

2:38:29.

2:38:29YOU ARE NOT UM.

2:38:30ABLE TO GET I'M CURIOUS HOW

2:38:32MUCH OF THAT.

2:38:33>> MONEY IS.

2:38:34>> GOING.

2:38:34BACK TO.

2:38:34>> THE FAMILIES THAT HAD TO

2:38:36ORGANIZE, UM.

2:38:38CARPOOL OR LOST.

2:38:39THEIR HOURS.

2:38:41OF WORK OR THAT KID THAT WENT

2:38:42HUNGRY.

2:38:43FOR THE X AMOUNT OF HOURS?

2:38:45HOW ARE YOU UTILIZING.

2:38:46THAT MONEY?

2:38:48THAT $400 IS GOING BACK TO THE.

2:38:50>> POCKETS OF THE FAMILIES THAT

2:38:51HAVE BEEN IMPACTED.

2:38:52YES OR NO?

2:38:53UH, NOT DIRECTLY BUT FAMILIES

2:38:55ARE ELIGIBLE FOR TRANSPORTATION

2:38:57REIMBURSEMENT IF THEY HAVE

2:38:58SPECIALIZED TRANSPORTATION IN

2:38:59THEIR IEP AND WE FAILED TO

2:39:01PROVIDE THAT.

2:39:02SO IT'S ONLY IN THE ONLY.

2:39:03IN THE CASE FOR SPECIALIZED.

2:39:06FOR IEPS.

2:39:08SO IF I'M A MOM.

2:39:09I HAVE TWO JOBS AND THREE KIDS

2:39:12AT TWO DIFFERENT SCHOOLS AND I

2:39:14HAD TO GET THEM TO SCHOOL.

2:39:16EVERY SINGLE TIME THAT I'M

2:39:17LATE.

2:39:18THEY DOCK MY PAY AND EVERY TIME

2:39:20THEY DOCK MY PAY THAT'S LESS

2:39:21MONEY THAT GOES INTO MY POCKET

2:39:22AND THAT'S LESS MONEY THAT MY

2:39:24KIDS WILL GET TO EAT.

2:39:26SO THEREFORE.

2:39:27TRANSDEV THIS IS AN

2:39:29ACCOUNTABILITY QUESTION TO YOU

2:39:31ALL IS BECAUSE IT'S HAVING A

2:39:33RIPPLE IMPACT ON THE FAMILIES

2:39:35THAT WE SERVE BECAUSE THE

2:39:37PEOPLE THAT ARE CONTRACTED BY

2:39:39TRANSDEV ARE NOT MEETING THE

2:39:41MOMENT AND THEREFORE THAT'S WHY

2:39:43WE'RE HERE.

2:39:45NO I UNDERSTAND WHY WE'RE HERE

2:39:47AND THAT'S WHY WE'RE TRYING TO

2:39:50CORRECT WHAT HAPPENED FROM LAST

2:39:51YEAR SO THAT NEVER HAPPENS

2:39:53AGAIN AND TO IMPROVE THE

2:39:55SERVICE.

2:39:56MOVING FORWARD.

2:39:57WHAT HAPPENED LAST YEAR WAS YOU

2:39:59KNOW WE HAD A LOT GOING ON WITH

2:40:02TRAINING.

2:40:03WE HAD SOME DRIVERS GOING OUT

2:40:05BECAUSE OF THEIR UM THEY LOST

2:40:09THEIR THEIR LICENSE DUE TO THE

2:40:12IMMIGRATION STATUS AND WE HAD

2:40:14UH.

2:40:15REALLY REBOUND.

2:40:16FROM THAT AND FOR LIKE TEN

2:40:19DRIVERS LIKE DAN SAID EARLIER

2:40:21DOING SIX TRIPS A DAY THAT'S 60

2:40:23TRIPS UM TIMES TEN THAT ADDS UP

2:40:27$400,000 IS A LOT OF MONEY TO

2:40:28TRANSIT.

2:40:30UM I MANAGEMENT FEE IS LIKE

2:40:35$1.3 MILLION AND SO $400,000 IS

2:40:37A HIT.

2:40:38WE'RE GOING TO BAIL.

2:40:39WE HAVE COME IN BUDGET THIS

2:40:41YEAR.

2:40:41ALL RIGHT THANK YOU FOR THAT.

2:40:43SO BECAUSE TRANSDEV IS THE

2:40:45ONLY.

2:40:45CONTRACT IN TOWN THAT'S WHY WE

2:40:47CONTINUE TO USE TRANS STAFF.

2:40:48IS THAT WHAT I'VE UNDERSTOOD.

2:40:51UH SO UNDER STATE LAW TRANSFER

2:40:53SCHOOL BUS TRANSPORTATION IS

2:40:54REQUIRED TO BE PAID OUT THROUGH

2:40:56A IFB OR AN INVITATION FOR BIDS

2:40:59PROCESS.

2:40:59I THINK WHEN WE WERE

2:41:01STRUCTURING THIS CURRENT IFB WE

2:41:04SIGNIFICANTLY RESTRUCTURED IT

2:41:05FROM THE PRIOR ONE TO EXACTLY

2:41:08FOR THE THINGS YOU'RE TALKING

2:41:09ABOUT IS THE CONTRACT

2:41:11INCENTIVES IS WHAT IS GOING TO

2:41:12DRIVE PERFORMANCE RIGHT.

2:41:14SO HERE'S MY.

2:41:15CAUTION TO YOU ALL AS YOU

2:41:18CONTINUE TO NAVIGATE THESE

2:41:20CONVERSATIONS.

2:41:21IS THAT.

2:41:21>> I'M HAPPY THAT YOU'RE HERE,

2:41:24JAMES.

2:41:24BUT I THINK THAT AT SOME POINT

2:41:26ACCOUNTABILITY IS GOING TO HURT

2:41:27WHEN YOU START SEEING IT MORE

2:41:28IN YOUR POCKET BECAUSE

2:41:29NOTHING'S GOING TO CHANGE IF WE

2:41:30JUST KEEP HAVING THESE SAME

2:41:33CONVERSATIONS.

2:41:33DAN SO I THINK THAT THE NEXT GO

2:41:36AROUND WE'RE GOING TO HAVE TO

2:41:37FIGURE OUT WHAT OTHER UM, YOU

2:41:40KNOW, CLAUSES WE'RE GOING TO

2:41:41ADD TO THE.

2:41:42THE CONTRACT.

2:41:44BECAUSE I THINK THE FAMILIES

2:41:46HERE HAVE BEEN, YOU KNOW,

2:41:48SOUNDING THE ALARM REGARDING

2:41:49THIS.

2:41:50SO I'M CURIOUS IF.

2:41:52YOU COULD TELL ME UM AND I KEEP

2:41:54GOING BACK TO TRANS DEAF IS UH

2:41:56THE PARENT IS NO LONGER HERE

2:41:58UH, NOT AS SHE IS.

2:41:59HERE AS.

2:42:00SHE HAD TALKED ABOUT.

2:42:02THE DRIVER SAID.

2:42:03HOW THE F.

2:42:04>> AM I SUPPOSED TO KNOW?

2:42:07UM, DO.

2:42:07>> YOU REMEMBER.

2:42:08THAT.

2:42:08>> UM, TESTIMONY.

2:42:09AND.

2:42:10>> UM, SHE HAS A FIVE.

2:42:11>> YEAR OLD, UM.

2:42:12STUDENT AND THE DRIVER SAID.

2:42:14HOW THE F.

2:42:16>> AM I SUPPOSED TO.

2:42:17KNOW NOW AS.

2:42:20THE PERSON WHO'S OVERSEEING

2:42:22THIS CONTRACT, HOW DOES THAT

2:42:24LAND FOR YOU?

2:42:25IT DOESN'T LAND WELL AT ALL.

2:42:26IT'S INAPPROPRIATE.

2:42:28UM, AND I APOLOGIZE FOR THAT.

2:42:31IT SHOULD NOT HAVE HAPPENED.

2:42:33WE WE.

2:42:34TRAIN OUR DRIVERS TO

2:42:37DE-ESCALATE MATTERS AND NOT

2:42:39ESCALATE MATTERS.

2:42:41AND IF THAT DID HAPPEN AND I'M

2:42:44SURE IT DID I'M NOT QUESTIONING

2:42:45IF IT DID OR NOT.

2:42:47UM, WE TAKE APPROPRIATE STEPS

2:42:51TO ENSURE THAT WE HOLD THAT

2:42:53DRIVER ACCOUNTABLE SO WE WE DO

2:42:56YOU KNOW, WE GET MANY MANY

2:42:58TICKETS EVERY SINGLE DAY AND

2:43:00THEY GO OUT TO THE DISTRICT AND

2:43:02WHEN SOMETHING LIKE THAT

2:43:03HAPPENS WE HOLD THE DRIVERS

2:43:05ACCOUNTABLE.

2:43:06YOU KNOW WHETHER IT'S THROUGH

2:43:09DISCIPLINE OR RETRAINING BUT

2:43:11SOMETHING LIKE THAT IS

2:43:13EGREGIOUS AND WE WOULD

2:43:16ABSOLUTELY HOLD THAT DRIVER

2:43:18ACCOUNTABLE IF YOU USE THAT

2:43:19TYPE OF LANGUAGE OKAY.

2:43:21SO THEN ON THE.

2:43:23RECORD YOU ARE STATING THAT

2:43:25THAT DRIVER WHO USED PROFANITY

2:43:28TOWARDS A PARENT.

2:43:32UH THAT.

2:43:32COULD BE REPORTED AND YOU WILL

2:43:36EXPEDITE SOME SORT OF.

2:43:38CONSEQUENCE OR AT.

2:43:39LEAST HAVE SOME SORT

2:43:40OF RESTORATIVE JUSTICE MOMENT

2:43:42OR SOME TRAINING LIKE BECAUSE.

2:43:43YES OKAY.

2:43:44THANK YOU.

2:43:45YES.

2:43:45BECAUSE I THINK.

2:43:46WHAT I'M LEARNING IN MY TIME

2:43:48HERE IS THAT WE SPENT A LOT

2:43:51OF OUR TIME AND.

2:43:52ENERGY BEING IN CONFLICT WITH

2:43:53EACH OTHER WHEN IN FACT LIKE

2:43:55SOMETHING AS SIMPLE AS THAT AND

2:43:57I'M I'M SORRY OR HERE'S I'M

2:43:58GOING TO FIX IT, HERE'S HOW

2:43:60MUCH MONEY I'M GOING TO

2:44:01INCREASE THE BUDGET FOR SO WE

2:44:02CAN HAVE MORE BUS MONITORS.

2:44:03WHATEVER THE CASE IS IF WE

2:44:07COULD DO.

2:44:07MORE OF THAT.

2:44:09RIGHT AND GET THINGS RIGHT,

2:44:10THEN I.

2:44:11KNOW WHAT I'M GOING TO FIGHT

2:44:12FOR.

2:44:12>> IN NEXT YEAR'S SCHOOL

2:44:13BUDGET, RIGHT?

2:44:15NOBODY WINS WHEN YOU GUYS ARE

2:44:17HERE ON THE STAND AND PARENTS

2:44:19ARE.

2:44:20>> ALL UPSET.

2:44:20>> AT YOU OR.

2:44:22AT US BECAUSE WE'RE NOT DOING

2:44:23OUR.

2:44:23JOBS RIGHT.

2:44:24I JUST THINK THAT.

2:44:25WE FEED INTO THAT NARRATIVE

2:44:27AND.

2:44:28>> IT JUST BECOMES MORE.

2:44:29CHAOTIC AND I'M.

2:44:30>> NOT TRYING TO GET ON THAT

2:44:31CHAOS TRAIN.

2:44:32I'M TRYING TO.

2:44:33DE BOARD.

2:44:34IT AND REDIRECT MY ENERGY IN

2:44:36WAYS THAT MAKE ME FEEL LIKE I'M

2:44:38A PRODUCTIVE MEMBER OF THIS

2:44:40BODY.

2:44:41AND THEREFORE.

2:44:42BECAUSE WHAT WE'VE BEEN DOING

2:44:44IN ALL OF MY WORKING SESSIONS

2:44:46AND ALL THESE.

2:44:47HEARINGS IS.

2:44:48THINKING ABOUT.

2:44:50CREATING WORKING GROUPS.

2:44:53WITH FAMILIES.

2:44:54WHO UNDERSTAND.

2:44:56>> REAL.

2:44:56LIFE FAMILIES NOT.

2:44:57JUST PEOPLE.

2:44:57>> WHO.

2:44:58YOU KNOW.

2:44:58>> NOT JUST PEOPLE WHO.

2:44:59ARE CALLING.

2:44:59>> BUT LIKE.

2:45:00REAL LIFE.

2:45:01>> FAMILIES WORKING.

2:45:01>> IN PARTNERSHIP WITH OUR

2:45:02OFFICE.

2:45:04UM, AND TO TRY TO.

2:45:05REBUILD TRUST.

2:45:07BECAUSE THEY DON'T TRUST Y'ALL

2:45:09AND THEY DON'T TRUST US.

2:45:10I DON'T.

2:45:11EVEN TRUST.

2:45:12>> US AND.

2:45:12>> I.

2:45:13WORK IN THIS BUILDING.

2:45:13I DON'T TRUST POLITICS AND I

2:45:14DON'T TRUST GOVERNMENT I DON'T

2:45:17IT.

2:45:17WAS NEVER CREATED FOR US.

2:45:19AND SO.

2:45:20THEREFORE I WANT.

2:45:21>> TO DO THINGS DIFFERENTLY.

2:45:22AND SO THIS IS AN INVITATION

2:45:24TO.

2:45:25CPS AND.

2:45:26NEW JAMES.

2:45:28AND YOUR TEAM TO GET IT RIGHT

2:45:31FOR.

2:45:31OUR FAMILIES.

2:45:32AND WHAT DOES THAT LOOK LIKE.

2:45:34IS CREATING A WORKING.

2:45:34GROUP AND IDENTIFYING REAL

2:45:38TIME.

2:45:39SCENARIOS AND WORKING THROUGH

2:45:41THOSE SCENARIOS TOGETHER.

2:45:43GRAHAM WOULD.

2:45:44>> BE GREAT TO BE A PART

2:45:46OF THIS TASK FORCE.

2:45:47THIS ADVISORY OVERSIGHT

2:45:49COMMITTEE.

2:45:49BECAUSE THE PEOPLE WHO ARE

2:45:51LIVING THE REALITIES.

2:45:52HAVE OFTENTIMES THE BEST

2:45:54SOLUTIONS BECAUSE THEY'RE

2:45:55DEALING.

2:45:56>> WITH IT.

2:45:56AND THEN I'VE BEEN.

2:45:59I I.

2:46:00>> SEE HOW HARD.

2:46:00YOUR TEAM WORKS.

2:46:02AND I APPRECIATE THAT WORK.

2:46:05REGARDLESS OF HOW.

2:46:06DIFFICULT IT.

2:46:07>> IS FOR YOU TO COME INTO THIS

2:46:08CHAMBER, JUST.

2:46:09KNOW THAT I.

2:46:11APPRECIATE YOU.

2:46:12I DO.

2:46:14I DON'T.

2:46:14>> KNOW ABOUT YOU, JAMES.

2:46:15I GOT TO GET TO KNOW.

2:46:16YOU A LITTLE BIT.

2:46:17>> MORE.

2:46:17BUT RIGHT NOW WE'RE.

2:46:18WORKING ON THAT.

2:46:19BUT WE HAVE WORK TO DO AND

2:46:23WE'RE NOT GOING TO DO THIS WORK

2:46:25BY OURSELVES AND.

2:46:27BY ATTACKING EACH OTHER.

2:46:29I REFUSE TO DO THAT.

2:46:30NOBODY WINS.

2:46:31EVERYBODY KNOWS I LIKE A GOOD

2:46:33FIGHT, BUT I'M LEARNING HOW TO

2:46:34FIGHT IN A WAY THAT WE'RE GOING

2:46:36TO WIN.

2:46:38SO IF YOU.

2:46:39>> WANT TO.

2:46:39JOIN THAT FIGHT.

2:46:40>> RAISE YOUR HAND.

2:46:41WANT TO BE DOWN OKAY WE'RE

2:46:43GOING TO.

2:46:44OR YOU BETTER RAISE.

2:46:45>> YOUR.

2:46:46HAND OKAY.

2:46:48BECAUSE THIS IS WHAT.

2:46:49>> IT LOOKS LIKE WE'RE.

2:46:51>> GOING TO TAKE THE.

2:46:52CONTROL AND WE'RE GOING TO MAKE

2:46:53THINGS HAPPEN.

2:46:54BUT WHAT WE ARE NOT.

2:46:55GOING TO DO IS KEEP HAVING THE

2:46:57SAME CONVERSATION AND EXPECTING

2:46:58DIFFERENT RESULTS BECAUSE

2:47:00NOBODY'S GOING TO WIN THAT WAY.

2:47:01ALL RIGHT.

2:47:03SO I'M GOING TO PASS IT ON TO

2:47:04MY COLLEAGUES FOR.

2:47:05A SECOND ROUND OF QUESTIONS.

2:47:08UM AND.

2:47:08>> IF YOU.

2:47:09HAVE THEM PUT YOUR.

2:47:10LIGHT ON.

2:47:10AND HIT OKAY.

2:47:12ALL RIGHT SO.

2:47:13>> WE'LL GO TO.

2:47:14>> THE.

2:47:14LEAD SPONSOR FIRST.

2:47:16THANK YOU MUCH.

2:47:17THANK YOU.

2:47:19UM WHY DON'T WE START.

2:47:20>> WITH FIVE?

2:47:20SURE.

2:47:21>> THANK YOU.

2:47:22UM, ONE THING.

2:47:24>> I.

2:47:24HEARD LOUD AND CLEAR.

2:47:25FROM THE PUBLIC.

2:47:27TESTIMONY HERE IN THE CHAMBER

2:47:29AND ALSO FAMILIES WHO REACHED

2:47:30OUT IS THAT THE SYSTEM TO

2:47:33REPORT.

2:47:34A CONCERN OR A.

2:47:35PROBLEM IS NOT EFFECTIVE IN ANY

2:47:38WAY.

2:47:39SO WE WENT BACK TO THE CONCERN

2:47:41ABOUT A BUS DRIVER SWEARING OR

2:47:43OTHER INCIDENTS THAT HAPPEN.

2:47:45WHAT IS THE WHAT IS WHAT CAN A

2:47:48PARENT DO BECAUSE THEY KNOW

2:47:50WHEN THEY'VE CALLED THE CPS

2:47:51HOTLINE LIKE WHEN YOU MENTIONED

2:47:53TICKETS HOW DO YOU GET THE

2:47:54INFORMATION?

2:47:56IS THERE A WAY FOR PARENTS TO

2:47:57REACH OUT DIRECTLY TO TRANSDEV

2:48:00OR DO THEY ALWAYS HAVE TO GO

2:48:01THROUGH BEEPS?

2:48:03DO THEY GO THROUGH BEEPS AND

2:48:05THEN SENDS THE TICKETS THAT ARE

2:48:08ASSIGNED TO A CERTAIN PERSON

2:48:11BECAUSE THERE'S SOMETIMES THIS

2:48:13SAFETY THE SOMETIMES IT'S LIKE

2:48:15A P M MANAGER OR SOMETIMES IT'S

2:48:18AN AD MANAGER.

2:48:19SO BP HAS A LIST OF PEOPLE FROM

2:48:22EACH OF OUR DISTRICT GARAGES TO

2:48:25WHO TO SEND THIS.

2:48:25ISSUE TO.

2:48:26>> BUT THEN WHAT DOES IT SAY

2:48:28ABOUT MANY PARENTS HERE TODAY

2:48:30SAID IT ALSO THAT IT'S IGNORED.

2:48:33OR NO ONE PICKS UP.

2:48:35OR SO.

2:48:36HOW ACCURATE IS THE SYSTEM

2:48:38BECAUSE I AM REQUESTING ON THE

2:48:40RECORD.

2:48:41>> FOR.

2:48:41ALL TICKETS ALL CALLS CALLED

2:48:43INTO TRANSPORTATION SO FAR THIS

2:48:44SCHOOL YEAR TO BE SURE.

2:48:47OKAY OKAY.

2:48:49SO I WE WILL NOTE THAT DOWN AS

2:48:52A REQUEST UM.

2:48:53FROM YOUR.

2:48:54FROM YOUR OFFICE WE ARE NOT

2:48:56RESPONDING TO THE TICKETS AS

2:48:58QUICKLY AS WE NEED TO AND WE

2:49:00KNOW THAT AND WE ARE WORKING TO

2:49:01RESPOND TO THEM MORE QUICKLY.

2:49:03HOW LONG DO MOST FAMILIES WAIT

2:49:05FOR THEM?

2:49:06SOME OF THEM CAN WAIT A COUPLE

2:49:08WEEKS.

2:49:08IT IS TOO LONG AND THE REALITY

2:49:11IS THAT IT'S THE VOLUME

2:49:12OF TICKETS COMING IN MAKES IT

2:49:14SO THAT IT IS DIFFICULT TO

2:49:15PROCESS THEM ALL AS QUICKLY AS

2:49:16WE WOULD LIKE TO.

2:49:17AND THAT IS A REAL CHALLENGE

2:49:19AND WE ARE WORKING.

2:49:19>> ON IT.

2:49:20OKAY SO LET'S SWITCH TO THE

2:49:23MONEY JUST SO EVERYONE OUT

2:49:24THERE IS CLEAR THAT YOU DON'T

2:49:26GET FINED AND PAY THE.

2:49:28$400,000 WE JUST DON'T GIVE YOU

2:49:30WHEN WE PAY YOUR PAYMENTS

2:49:32CORRECT?

2:49:32THAT'S CORRECT.

2:49:33SO WE DID NOT PAY YOU.

2:49:36$400,000 LAST YEAR.

2:49:37>> FOR YOUR SCHOOL CONTRACT.

2:49:38BUT WHEN I LOOK AT.

2:49:40MARCH THROUGH JUNE 3RD MONTHS

2:49:42400,000 IS MORE THAN $100,000 A

2:49:44MONTH ESPECIALLY BECAUSE JUNE

2:49:45ISN'T A FULL MONTH AND SO FAR

2:49:48THIS YEAR IT WAS ONLY 10,000.

2:49:50BUT THE DATA.

2:49:51IS SHOWING THAT OUR BUS ON TIME

2:49:55ARRIVAL AND DROPOFF IS NOT.

2:49:58WHERE WE.

2:49:59>> WANT IT TO BE.

2:50:00SO HOW COME ONLY.

2:50:01$10,000 SO.

2:50:02>> FAR IN SEPTEMBER WHEN THE

2:50:03DATA WAS SHOWING 8,482% BUSSES?

2:50:08>> NOT YEP.

2:50:09SO UH NONPERFORMANCE DAMAGES

2:50:11THAT WE ASSESSED LAST YEAR IN

2:50:13THIS YEAR WERE ASSESSED FOR UH

2:50:15WHAT ARE CALLED BLOWN TRIPS IN

2:50:16THE CONTRACT.

2:50:17THESE ARE TRIPS THAT ARE EITHER

2:50:18AN HOUR MORE THAN AN HOUR LATE

2:50:20OR DON'T RUN AT ALL.

2:50:21THOSE IS THE NUMBER OF TRIPS

2:50:23THAT FALL INTO THAT CATEGORY IS

2:50:26DOWN MORE THAN 80% FROM LAST

2:50:28YEAR TO THIS YEAR AND IS UM

2:50:31IT'S IT'S BASICALLY LOWER THAN

2:50:32IT'S BEEN.

2:50:33ON THOSE THE OTHER ROUTES THAT

2:50:34CAN BE FINED OR THOSE ARE THE

2:50:36ONLY ONES IN THE CONTRACT WE'RE

2:50:38CHOOSING TO FINE RIGHT NOW.

2:50:39UH THOSE ARE THE ROUTES THAT

2:50:41CAN HAVE NON PERFORMANCE

2:50:42DAMAGES ASSESSED.

2:50:43SO ONLY IF IT'S IN OUR A MORE

2:50:46OR.

2:50:46NO SHOW AT.

2:50:47ALL WE CAN ASSESS THE DAMAGE.

2:50:49THAT'S CORRECT.

2:50:50THERE ARE OTHER DAMAGES BUT

2:50:51THEY ARE NOT RELATED TO THE

2:50:53TIMELINESS OF ROUTES.

2:50:56>> OKAY AND WHEN WE SO THAT

2:50:59MEANS $400,000 WAS STILL IN

2:51:02YOUR BUDGET.

2:51:03DO YOU HAVE TO GIVE THAT BACK

2:51:04TO THE GENERAL FUND OR ARE YOU

2:51:06ABLE TO THEN REIMBURSE TEACHERS

2:51:09WHO STAYED AFTER HIRE MORE

2:51:11PERHAPS BECAUSE WE KNOW

2:51:12COUNCILOR FLYNN AND I AND I

2:51:13THINK COUNCIL MEDIA DEFINITELY

2:51:14ALSO VOTED NO AGAINST THIS

2:51:16CURRENT BUDGET KNOWING THAT WE

2:51:17WERE CUTTING POWERS AND WE WERE

2:51:19CUTTING.

2:51:19BUS MONITORS.

2:51:20SO ARE YOU ABLE TO USE THAT

2:51:22MONEY OR DOES THE SCHOOL

2:51:24DEPARTMENT TAKE IT?

2:51:26UH THOSE DECISIONS YEAH WOULD

2:51:28BE MADE OUTSIDE.

2:51:29>> SO NONE OF THAT

2:51:30REIMBURSEMENT STAYS IN THE

2:51:31TRANSPORTATION DEPARTMENT EVEN

2:51:34THOUGH WE BUDGETED FOR THE

2:51:39$199,400,000 WAS ABLE TO GO

2:51:41SOMEWHERE ELSE EVEN THOUGH WE

2:51:42DIDN'T.

2:51:43OKAY.

2:51:44>> WE'LL HAVE TO FOLLOW THAT

2:51:45UP.

2:51:45UM, I WANT TO GO TO SOMETHING

2:51:47COUNSELOR EARL BROUGHT UP

2:51:49THOUGH.

2:51:49FEEL LIKE PAGE TEN OF YOUR

2:51:51HANDOUT IS DECEIVING.

2:51:54SO IF ANYONE LOOKS AT THIS I

2:51:55WANT TO MAKE SURE WE'RE READING

2:51:57IT CORRECTLY.

2:51:58YOU STARTED 2022 AND YOU GO

2:52:00THROUGH THE CURRENT FALL FOR

2:52:02THE ATHLETIC AND FAILED TRIP

2:52:04TRANSPORTATION UM 100% OF WHAT

2:52:07100% OF 10% OF OUR ATHLETICS

2:52:09ARE COVERED 100% OF 20% OF OUR

2:52:12ATHLETICS.

2:52:13HOW MANY ROUTES LIKE BECAUSE

2:52:16YOU'RE SAYING IT'S JUST TO

2:52:18CAPACITY SO THEY'RE NOT ASKING

2:52:21SO THAT WE DO HAVE STUDENTS IN

2:52:24SPORTS AND AFTERSCHOOL ACTIVITY

2:52:26WHO ARE WALKING, CARPOOLING,

2:52:29TAKING A BUS, NOT NOT GETTING

2:52:31PICKED UP BY A BUS.

2:52:32SO I WANT TO KNOW THOSE

2:52:33NUMBERS.

2:52:34YEP.

2:52:34>> SO THE REALITY IS THAT JUST

2:52:36LIKE WE HAVE A LIMITED.

2:52:37NUMBER OF FIELDS GYMS AND OTHER

2:52:40FACILITIES, WE HAVE A LIMITED

2:52:41NUMBER OF BUSSES AND IF WE

2:52:43SCHEDULE MORE GAMES THAN WE

2:52:47HAVE SAY FIELDS OR BASKETBALL

2:52:50COURTS OR WHATEVER IT MIGHT BE,

2:52:52WE WOULDN'T BE ABLE TO

2:52:53COVER THOSE BECAUSE THERE

2:52:54WOULDN'T BE A PLACE FOR THAT

2:52:55GAME.

2:52:55SO WHAT WE HAVE ASKED THE

2:52:56ATHLETIC DEPARTMENT TO DO IS TO

2:52:59SCHEDULE FOR TRANSPORTATION THE

2:53:00NUMBER OF BUSSES AVAILABLE AT

2:53:02DIFFERENT TIMES.

2:53:03>> WHAT YOU SAID THAT EARLIER

2:53:04WHEN BRIAN HAD ASKED SO MY

2:53:05QUESTION IS HOW MANY THEN ARE

2:53:08WE NOT COVERING AND IF YOU

2:53:09DON'T HAVE THAT ANSWER IF YOU

2:53:11CAN GET THAT FOR US BECAUSE I

2:53:12KNOW THAT THE SAME PEOPLE ASK

2:53:14FOR THE BUS COVERAGE IS THE

2:53:15EXACT SAME DEPARTMENT WHO CAN

2:53:17TELL YOU EXACTLY HOW MANY SO

2:53:19YOU COULD GET THAT FAR.

2:53:20SO THAT WOULD BE GREAT.

2:53:21WE CAN ASK ATHLETICS BUT NOT

2:53:23EVERY TRIP IS ELIGIBLE.

2:53:24FOR A BUS BECAUSE SOME OF THEM

2:53:27ARE LIKE RIGHT AROUND THE

2:53:28CORNER OUT BACK IN THEIR OWN

2:53:30GYM.

2:53:31NO I KNOW YEAH.

2:53:32SO FOR THE RECORD RYAN WHO'S UH

2:53:34OVERSEEING.

2:53:35FROM CENTRAL STAFF.

2:53:37WILL BE SURE TO GET THE

2:53:39QUESTIONS THAT WE'VE ASKED ON

2:53:41THE RECORD AS WELL AS

2:53:44TRADITIONALLY I'VE ALSO ASKED

2:53:46HIM TO INCLUDE THE QUESTIONS

2:53:47THAT WE'VE GOTTEN FROM THE BUS

2:53:49MONITORS FROM THE PARENTS THAT

2:53:51WERE HERE, FROM THE STUDENTS

2:53:52BECAUSE WE BELIEVE THAT ALL

2:53:54QUESTIONS MATTER, NOT JUST THE

2:53:56CITY COUNSELORS.

2:53:57SO YOU'RE GOING TO BE GETTING A

2:53:58LONG LIST OF QUESTIONS HERE

2:53:59TODAY.

2:54:00SO COUNCILOR FLYNN, I JUST WANT

2:54:02TO ALSO KNOW FOR THE RECORD

2:54:04THAT THE ADMINISTRATION DOES

2:54:05HAVE A HARD STOP AT FIVE.

2:54:06BUT I'M GOING TO YIELD TO YOU.

2:54:09THANK YOU.

2:54:10THANK YOU, MADAM CHAIR.

2:54:13SINCE THE START OF THE SCHOOL

2:54:15YEAR, HAVE THERE BEEN ANY

2:54:17REPORTS OF ANY STUDENT ANY

2:54:19STUDENT ASSAULTED ON A BUS?

2:54:21YES.

2:54:21>> OH YES.

2:54:22OKAY.

2:54:23EXCUSE ME.

2:54:24>> YES.

2:54:24HOW MANY UM, CASES HAVE BEEN

2:54:26REPORTED?

2:54:27I DON'T HAVE THAT NUMBER.

2:54:30IMMEDIATELY AVAILABLE BUT WE

2:54:31CAN NOTE THE QUESTION.

2:54:33OKAY.

2:54:34>> WHAT WERE SOME OF THE, UM,

2:54:37ASSAULTS CLASSIFICATIONS OF THE

2:54:40ASSAULTS?

2:54:41UM, WAS IT STUDENT ON STUDENT?

2:54:45UM BUT GIVE ME GIVE ME AN IDEA

2:54:46OF WHAT WE'RE TALKING ABOUT.

2:54:47WAS IT A WAS IT A FISTFIGHT?

2:54:49WAS IT UM WAS IT SEXUAL

2:54:51ASSAULTS?

2:54:52WAS IT.

2:54:53SO THERE'S BEEN A VARIETY OF.

2:54:55YEAH GIVE ME GIVE ME AN IDEA.

2:54:57SO THE WAY THAT IT WORKS WHEN

2:54:59WE RECEIVE SO A REPORT DOESN'T

2:55:00NECESSARILY COME TO OUR

2:55:01DEPARTMENT IT CAN WHEN A REPORT

2:55:03COMES TO OUR DEPARTMENT IT'S AN

2:55:04INITIAL REPORT SOMETIMES THAT'S

2:55:05FROM THE DRIVER THE MONITOR A

2:55:07STUDENT A FAMILY A SCHOOL.

2:55:09OUR ROLE IS THEN TO COLLECT

2:55:11INFORMATION RELATED TO THAT

2:55:13REPORT AND SEND IT TO THE

2:55:15SCHOOL WHO INVESTIGATES IT AND

2:55:17DETERMINE THEY CAN INTERVIEW

2:55:18STUDENTS.

2:55:19OUR DEPARTMENT DOESN'T

2:55:19INTERVIEW STUDENTS OR ANYTHING,

2:55:20SO A FINAL DETERMINATION

2:55:22OF WHAT TYPE IS WOULD BE MADE

2:55:24AT THE SCHOOL.

2:55:25LEVEL.

2:55:25>> WHICH WOULD INCLUDE ANY

2:55:27INTERVENTION RELATED TO STUDENT

2:55:29SUPPORTS OR BEHAVIOR

2:55:31MODIFICATION PLANS OR ANYTHING

2:55:32LIKE THAT.

2:55:33SO WE WOULD HAVE AN INITIAL

2:55:34OKAY OKAY.

2:55:35ROUGHLY HOW MANY ASSAULTS HAVE

2:55:37BEEN REPORTED.

2:55:38WE DO NOT COLLECT THE NUMBERS

2:55:40IN THAT WAY.

2:55:41IN ORDER TO.

2:55:41KNOW SOMEONE SOMEONE MUST HAVE

2:55:43THAT THOUGH SOMEONE HAS THAT

2:55:45INFORMATION.

2:55:45ARE WE TALKING YOU KNOW 4 OR 5

2:55:47ARE WE TALKING WE TALKING 150.

2:55:51WE THAT DATA IS NOT COLLECTED

2:55:52IN OUR DEPARTMENT BECAUSE IT

2:55:54DOESN'T HAVE TO COME TO OUR

2:55:55DEPARTMENT OR BE REPORTED.

2:55:57SO WE DON'T.

2:55:57>> HAVE.

2:55:58A TRANSDEV DO DO DO UM COLLECT

2:56:02THAT INFORMATION?

2:56:03NO SIR.

2:56:05UM UNLESS WE WE KNOW.

2:56:06ABOUT IT AND WE.

2:56:07WITNESSED SOMETHING THEN.

2:56:09WE REPORTED.

2:56:10HAVE WE HAVE ANY STATS DRIVERS

2:56:12REPORTED ANYTHING TO TRANSDEV

2:56:13THE SHOW.

2:56:15I DON'T HAVE THAT INFORMATION

2:56:17RIGHT NOW BUT I'LL BE SURE TO.

2:56:19HOW DO YOU NOT HAVE THAT

2:56:21INFORMATION?

2:56:21WE DO YOU JUST DO.

2:56:23WHAT WERE THE CASES REPORTED TO

2:56:26YOU THOUGH TO TRANSDEV YES.

2:56:30WOULD THAT.

2:56:31>> WILL WAS SOME OF THE HOW

2:56:32MANY CASES TRANSDEV I.

2:56:33DON'T I DON'T KNOW OFF.

2:56:35>> THE TOP OF MY HEAD I'D HAVE

2:56:36TO FIND OUT.

2:56:36>> ARE WE TALKING ARE WE

2:56:38TALKING BUT ARE WE TALKING FIVE

2:56:39ARE WE TALKING 155.

2:56:41I DON'T KNOW BECAUSE THE.

2:56:44WAY IT WORKS IS IT GOES TO THE.

2:56:47DISTRICT THAT THE COMPLAINT

2:56:50CAME FROM.

2:56:51AND THEY DO THEIR.

2:56:52INVESTIGATION SO I.

2:56:54WOULDN'T HAVE THAT INFORMATION

2:56:57HANDY BUT I COULD.

2:56:58COULD UM TO THE CHAIR MADAM

2:57:00CHAIR, MAY I GET THAT

2:57:02INFORMATION SINCE THE START

2:57:02OF SCHOOL?

2:57:03YEAH.

2:57:04>> THAT'S.

2:57:04WHAT.

2:57:04I SAID.

2:57:05>> TO RYAN.

2:57:05OKAY.

2:57:05EVERYTHING THAT.

2:57:06YOU GUYS WANT.

2:57:06OKAY, I'M GETTING IT ON THE

2:57:07RECORD AND THEN WE'RE GOING TO

2:57:08FOLLOW UP.

2:57:08IN IN OF ALL THE ASSAULTS THAT

2:57:11TOOK PLACE, COULD I ALSO KNOW,

2:57:13UM, HOW MANY OF THEM HAD A BUS

2:57:16MONITOR AND HOW MANY IN DID NOT

2:57:18HAVE A BUS MONITOR?

2:57:20WE CAN TAKE THAT QUESTION BACK.

2:57:22>> YEAH OKAY.

2:57:22AND AND I HOPE TO GET THAT THAT

2:57:26INFORMATION I SHOULD BE ABLE TO

2:57:27GET THAT IN THE NEXT COUPLE

2:57:28OF DAYS.

2:57:28IS THAT.

2:57:29ACCURATE BECAUSE I DON'T WANT

2:57:30TO WAIT ANOTHER MONTH OR THREE

2:57:32MONTHS AND I NEED TO STAY ON

2:57:33TOP OF THIS.

2:57:34UM I CALLED FOR THIS HEARING

2:57:35WITH COUNCILOR MURPHY BECAUSE

2:57:37WE'RE CONCERNED ABOUT WHAT'S

2:57:38HAPPENING WITH PUBLIC

2:57:40TRANSPORTATION IN BOSTON.

2:57:42WE'RE SPENDING $200 MILLION A

2:57:43YEAR.

2:57:44UM, WE HAVE POOR RESULTS

2:57:48PARENTS, UH, FRUSTRATED

2:57:50RIGHTFULLY SO.

2:57:51THEIR CHILDREN ARE NOT UM ARE

2:57:53NOT GETTING PICKED UP ON TIME

2:57:55THAT THEY'RE GETTING DROPPED

2:57:56OFF LATE THE MISSING THE

2:57:59MISSING ACTIVITIES DURING THE

2:58:01AFTER SCHOOL ACTIVITIES.

2:58:03UM.

2:58:05SO I NEED TO GET THAT BECAUSE

2:58:07WHEN I GET THAT INFORMATION I

2:58:08CAN I CAN KNOW THE STATUS OF OF

2:58:11BEEPS AND HOW HOW THEY'RE

2:58:12OPERATING.

2:58:13IS THAT FAIR TO SAY?

2:58:14YEAH.

2:58:15>> WELL, WE'LL DO OUR BEST,

2:58:16COUNSELOR.

2:58:16UM, THAT INFORMATION IS

2:58:19AGGREGATED AT THE SCHOOL LEVEL

2:58:21AND NOT OUR LEVEL, BUT WE'LL DO

2:58:22OUR BEST.

2:58:23OKAY.

2:58:24UM, THE CADA SCHOOL I THINK IS

2:58:28PROBABLY ONE OF THE BEST

2:58:29SCHOOLS IN THE CITY OF BOSTON.

2:58:32UH, HOW WAS HOW ARE WE DOING IN

2:58:34TERMS OF TRANSIT PICKING UP

2:58:37STUDENTS WITH DISABILITIES THAT

2:58:39THAT PROBABLY ARE IN A

2:58:42WHEELCHAIR?

2:58:42THEY NEED A THEY NEED TO BE

2:58:45PICKED UP AT THEIR HOME UH,

2:58:47DROPPED OFF AT THE SCHOOL AND

2:58:49VICE VERSA.

2:58:50UM, WHAT ARE THE RESULTS OF THE

2:58:52UM, KIND OF SCHOOL?

2:58:53I CAN I CAN PULL THOSE UP FOR

2:58:55YOU.

2:58:58BECAUSE ONE PARENT TOLD ME IS

2:59:01WHEN THEIR CHILD GETS TO THE TO

2:59:03THEIR SCHOOL LATE THAT MIGHT BE

2:59:06.

2:59:06THAT CHILD'S.

2:59:07FIRST PERIOD.

2:59:08>> IT COULD.

2:59:09BE A CERTAIN TYPE OF THERAPY

2:59:11THAT THAT CHILD NEEDS AND

2:59:13DESERVES AND IS ENTITLED TO.

2:59:16UM SO WHEN THAT CHILD DOESN'T

2:59:18GET A.

2:59:18CERTAIN A CERTAIN UM IT DOESN'T

2:59:24RECEIVE THE FIRST PERIOD

2:59:25BECAUSE THE BUS IS LATE, THAT

2:59:27CHILD IS REALLY IMPACTING THAT

2:59:31CHILD THEIR PHYSICAL HEALTH,

2:59:33THEIR MENTAL HEALTH, UH THEIR

2:59:35QUALITY OF LIFE, UM THAT

2:59:38THERE'S NOTHING MORE IMPORTANT

2:59:39TO ME THAN MAKING SURE THAT THE

2:59:41TO SCHOOL CHILDREN GET TO

2:59:43SCHOOL ON TIME AND BACK ON TIME

2:59:45AS WELL.

2:59:47UM HMM.

2:59:48WHAT CAN YOU TELL ME ABOUT THE

2:59:49CODE OF SCHOOL?

2:59:50YEAH.

2:59:51>> UM SO I JUST PULLED THIS UP

2:59:5486% OF CHARTER SCHOOL BUS TRIPS

2:59:55HAVE BEEN ON TIME SO FAR THIS

2:59:57YEAR.

2:59:57SO WE KNOW THAT'S OBVIOUSLY NOT

2:59:59WHERE IT NEEDS TO BE.

3:00:00IT'S IN LINE WITH OUR

3:00:03PERFORMANCE OVER THE COURSE

3:00:04OF THE WHOLE YEAR AND IT'S NOT

3:00:05GOOD ENOUGH AND WE KNOW THAT.

3:00:07BUT MADAM CHAIR, THOUGH 86%

3:00:11OF THE TIME 14% OF THE TIME

3:00:13THEY'RE NOT THEY'RE NOT PICKING

3:00:14THEM UP ON TIME.

3:00:15THOSE STUDENTS ARE NOT GETTING

3:00:17THEIR PHYSICAL THERAPY BECAUSE

3:00:19BECAUSE OF THIS SYSTEM THAT WE

3:00:21HAVE IN PLACE THAT THE CITY

3:00:23COUNCIL VOTES TO SUPPORT WITH

3:00:25OUR TAXPAYER MONEY IN IN KIND

3:00:28OF SCHOOL CHILDREN ARE MISSING

3:00:30AND MISSING NEEDED PHYSICAL

3:00:32THERAPY THAT THEY'RE ENTITLED

3:00:33TO BY LAW.

3:00:34YEAH.

3:00:35I JUST CAN'T ACCEPT THAT, MADAM

3:00:36CHAIR.

3:00:37ME NEITHER.

3:00:37COUNCILOR FLYNN I WAS THE ONE

3:00:39THAT VOTED NO AGAINST THE

3:00:41BUDGET.

3:00:41I DID.

3:00:42I'M THE ONLY ONE THAT VOTED

3:00:43AGAINST THE MAYOR'S BUDGET.

3:00:45I'M THE ONLY ONE THAT SAID NO

3:00:47TO A LOT OF THINGS.

3:00:48HERE.

3:00:49>> AND SO FOR ME I HAVE NO

3:00:51PROBLEM TAKING A STAND AND

3:00:52TAKING THOSE DIFFICULT VOTES.

3:00:54WHEN IT COMES DOWN TO IT, I

3:00:55DIDN'T APPROVE THIS YEAR'S

3:00:57OPERATING BUDGET.

3:00:58IT DIDN'T MEET THE MOMENT I DID

3:00:59NOT APPROVE ITS BUDGET.

3:01:01IT DID NOT MEET THE MOMENT.

3:01:02SO FOR ME I KNOW WHERE I STAND

3:01:04WHEN IT'S TIME TO VOTE AND I

3:01:05HEAR YOU WE'RE NOT MEETING THE

3:01:07MOMENT AND WE NEED TO DO A

3:01:08BETTER JOB AT IT.

3:01:09SO I'M HERE FOR ALL OF.

3:01:11>> IT.

3:01:11BECAUSE I KNOW YOU GUYS HAVE A

3:01:13HARD STOP AND I KNOW THAT I

3:01:14NEED TO ASK MY QUESTIONS

3:01:16BECAUSE ALLEGEDLY I WOULD HAVE

3:01:17FIVE MINUTES.

3:01:18BUT CONSIDERING THE AMOUNT

3:01:20OF TIME THAT WE ALL HAVE BEEN

3:01:21HERE, I'M GOING TO SPARE YOU UM

3:01:23AND I'LL UTILIZE MY TIME, UM,

3:01:27TO APOLOGIZE TO ALL THE

3:01:29FAMILIES THAT, UM, STAYED HERE

3:01:31THROUGHOUT THE ENTIRE TIME AND

3:01:33I HOPE THAT YOU'RE LEAVING HERE

3:01:34FEELING A LITTLE BIT MORE

3:01:35HOPEFUL.

3:01:36UM, I KNOW THAT POLITICS CAN BE

3:01:38A LITTLE BIT DRAINING AND

3:01:39EMOTIONALLY EXHAUSTING WHEN ALL

3:01:42YOU HEAR IS THE COMPLAINTS.

3:01:44UM, BUT I HOPE THAT YOU

3:01:46UNDERSTAND THAT WE'RE WORKING

3:01:47TOWARDS RESOLUTION AND I WANT

3:01:51TO WORK WITH PEOPLE WHO WANT TO

3:01:53GET THE WORK DONE.

3:01:54AND SO IF YOU'RE INTERESTED IN

3:01:55DOING THAT WORK THEN I'M HAPPY

3:01:59TO ENGAGE YOU IN A, UM,

3:02:02PRODUCTIVE MOVE FORWARD AS IT

3:02:05RELATES TO ACCOUNTABILITY AND

3:02:06TRANSPARENCY.

3:02:07BUT MORE IMPORTANTLY WE ALL

3:02:08PLAY A ROLE IN THIS INCLUDING

3:02:09THE CITY COUNCIL.

3:02:11SO I WANT TO RAISE MY HAND AND

3:02:13SAY ENOUGH IS ENOUGH AND UM SAY

3:02:17THAT WE'RE GOING TO DO THE

3:02:18WORK.

3:02:19SOMEBODY FROM MY TEAM WILL BE

3:02:20REACHING OUT TO THE FOLKS WHO

3:02:22TESTIFY, UM, AND I'LL WORK

3:02:24ALONGSIDE UH, THE SPONSORS.

3:02:26BUT AS THE CHAIR OF EDUCATION,

3:02:28WE'RE TAKING A NEW APPROACH TO

3:02:29THE WAY THAT WE DO BUSINESS

3:02:31HERE.

3:02:31AND SO WE'RE CREATING SMALLER

3:02:32WORKING GROUPS CALLED

3:02:33GOVERNANCE REALLY AND REALLY

3:02:35CREATING SPACE AND

3:02:37INFRASTRUCTURE FOR PEOPLE TO

3:02:38RECOGNIZE THEIR POWER TO STAND

3:02:40IN THAT POWER AND TO LEAD

3:02:42BECAUSE IT SHOULDN'T JUST BE US

3:02:44DOING THIS WORK.

3:02:45REAL ACCOUNTABILITY REQUIRES US

3:02:48TO STEP TO THE SIDE AND LET THE

3:02:49PEOPLE LEAD BECAUSE THE PEOPLE

3:02:51ARE REALLY THE ONES THAT HAVE

3:02:52THE POWER.

3:02:54SO WITH THAT SAID I AM GOING TO

3:02:58UM UH CLOSE OUT THE HEARING.

3:03:00I'M NOT SURE IF ANYONE IS HERE

3:03:02ELSE FOR PUBLIC TESTIMONY.

3:03:04NO.

3:03:05>> ALL RIGHT THEN SO.

3:03:06WITH NOTHING ELSE TO SAY.

3:03:07>> OTHER THAN THANK YOU FOR

3:03:08BEING HERE.

3:03:09>> AND LET'S ORGANIZE,

3:03:10ORGANIZE, ORGANIZE.

3:03:12UH, HEARING UH, DOCKET 1920 IS

3:03:16ADJOURNED.

3:03:19THANK YOU.

3:03:19>> THANK YOU.

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