HomeServe Utility Line Insurance Program
At a glance
Details come from auto-captions.
- What: the North Carolina Rural Water Association has partnered with HomeServe on optional insurance for customers and a high-water-bill program.
- Where it stands: resolved; members said they were not interested in either program on September 9, 2026.
- Next: staff will tell the company no action is needed.
The offer
- Optional insurance for customers: water line meter to house up to $12,000, sewer line to the public main up to $12,000, interior plumbing up to $3,000.
- A high-water-bill program under which the city would pay about $140,000 a year to cover bills, against write-offs of $80,000 and $60,000 in the last two years.
- Revenue sharing was about 50 cents per unit sold.
Concerns
- Staff worried the endorsement could look like a city guarantee or a scam.
Discussion time
About 10 minutes across 1 meeting (from transcript timestamps; approximate).
| Meeting | Minutes |
|---|---|
| 2026-09-09 - Public Services Committee | 10 |
Log
- 2026-09-09 - Public Services Committee - Presented; members not interested in either program.