Smart Shuttle Service Expansion

At a glance

(From auto-captions; names and numbers may be misheard.)

What: Plan to add a second vehicle during all service hours in November, switch to six-passenger minivans and add stops in 2027, after ridership fell in the first half of 2026.
Where it stands: Minivans on order; expansion targeted for November.

2026-08-11 - Town Council Regular Session - Bret Martin answered questions on the shuttle report: ridership and requests down, minivans due within about 60 days, two-vehicle service in November, new stops after that, and advance booking for seniors and riders with disabilities under study (from auto-captions).
2026-07-30 - Town Council Work Session - During the BRT briefing, Bret Martin said many proposed BRT stations (Perimeter Park, Wake Tech, the competition center, Park West Village) already have smart shuttle stops, and council members asked that shuttle stops and park-and-ride needs be coordinated with BRT; new shuttle prioritization is due later in the summer.
2025-11-25 - Town Council Regular Meeting - The consultant study of alternatives was tabled until January 23, 2026; see Alternative Transit Study. Bret Martin noted the 2019 study that led to the Smart Shuttle.
2025-11-12 - Town Council Regular Meeting - Council members described Smart Shuttle reliability and booking difficulty and discussed adding vehicles and nodes within the current funding agreement; see Alternative Transit Study.