2026-09-10 - Water and Sewer Advisory Committee
Summary
Built from YouTube auto-generated captions and the City calendar listing; names and numbers may be misheard and garbled items were left out. No agenda or minutes have been found yet.
- The committee adopted the agenda and approved the prior minutes by voice vote. Staff noted the committee's two main yearly actions are its recommendations to City Council on the capital improvement plan and on water and sewer rates.
- Staff briefed the committee on the Western Regional sewer system, now nearing completion: a project of about $60 million that began planning around 2008, was built in three contracts, and is core backbone infrastructure for the wastewater system. The final stretch of 36-inch force main along Pony Farm Road is the main remaining challenge, and the whole project is expected to finish within about 12 months. See Western Regional Sewer System.
- Staff explained the new utility billing software and the resulting account number changes, a phone and internet outage at City offices, waived late fees, and a new customer portal. See Utility Billing System Transition.
- Staff reported a sewer main break under Mill Creek during a heavy rain that let creek water into the system, adding roughly 3 to 4 million gallons a day of flow, with a bypass pumping operation in place and a permanent repair planned. See Mill Creek Trunk Sewer Break.
- At a member's request, staff will present on the intergovernmental service agreements with Camp Lejeune at the next meeting (see Camp Lejeune IGSA Agreements). The next meeting is October 8 at 5:30 PM. Members were reminded of the 25th anniversary 9/11 ceremony the next morning. Adjourned on a motion and second.
Agenda
Agenda not yet posted.
Sources
- City calendar: https://www.jacksonvillenc.gov/Calendar.aspx?view=list&month=9&year=2026
- Video: https://www.youtube.com/watch?v=3zDG-Ox_zGE (City of Jacksonville YouTube channel)
Video
Transcript
*These are auto-generated captions; names and numbers may be misheard.
Transcript
00:19[snorts and clears throat]
00:22Good evening everyone. I'd like to call
00:24this September 10th, 2026 Water and
00:27Sewer Advisory Committee meeting to
00:29order.
00:31Mr. Vice, do we have a quum?
00:32>> We do.
00:33>> All right. Has everyone had a chance to
00:35review the agenda?
00:38>> Are there any questions?
00:42Hearing none, I accept the motion to
00:43accept the agenda.
00:45>> Okay. I'll make a motion that we accept
00:47the agenda.
00:47>> Thank you. Second.
00:48>> I'll second that.
00:50>> All in favor signify by saying I.
00:52>> I. Any opposed?
00:55Motion carries. Agenda adopted.
01:00Has everyone had a chance to review uh
01:02last month's minutes?
01:07Are there any needed corrections or
01:09emissions?
01:12Hearing none, I'll accept the motion to
01:14accept the minutes as written.
01:16>> So move.
01:17>> Second.
01:18>> Second.
01:18>> Thank you. All in favor signify by
01:20saying I.
01:21>> I. Any opposed?
01:24Motion carries. Minutes approved.
01:27Like to welcome everyone on this month's
01:29meeting and I'd like to thank everyone
01:31for putting us in this position. You're
01:33welcome. See if we take leave again.
01:35Right. [laughter]
01:37All right. At this time, I just hand it
01:38over Mr. Hansen over there.
01:41>> Mr. Chairman, Mr. advice. We we
01:44appreciate everybody coming out tonight
01:46and um
01:50discussing uh water and sewer issues. We
01:53were talking, you know, just before the
01:55meeting, this board takes two very big
01:58actions throughout the year. um
02:02primarily related to budget. We discuss
02:04the capital improvement plan at length
02:07and um then you make recommendations to
02:10city council and then we discuss the um
02:15rates as we talk about the rate model
02:18and those things um which you also make
02:20a recommendation to city council on and
02:23what we do throughout the year kind of
02:25leads to that. So, what we wanted to
02:27discuss tonight was give you an update
02:30on the Western Regional um sewer system.
02:34We haven't talked about this uh project
02:38in a while because it's been under
02:40construction. Uh so we thought it would
02:43be good um as we're getting closer to
02:46the end of this project to um kind of
02:50talk about where we are in the project,
02:52remind the board um what was involved in
02:54the project because this was a major
02:57component of um and is a major component
03:01of the CIP and many of the projects that
03:04you look at as we go into the next
03:07capital improvement plan will build off
03:10of this
03:13um infrastructure. So this is
03:16[clears throat] core
03:18backbone infrastructure for the
03:19wastewater system. So with that um we
03:24bid this project as three contracts. Um
03:28you know as Mr. Thomas would know we
03:31we've worked on this project since about
03:332008 I think. Um we did a you know we we
03:38started with planning we went through
03:40different iterations we moved to design
03:44then we acquired easements and then as
03:47development slowed we actually waited to
03:51build the project and and the idea is to
03:54build the project as development is
03:56coming online so we don't
04:00upfront fund [clears throat] a whole
04:01bunch of infrastructure and then wait to
04:04recover cost on that infrastructure.
04:06So with that um we we did break it down
04:09into three contracts that made it a
04:11little bit more manageable um and we
04:14could run all three contracts
04:17consecutively.
04:19So the the the three contracts were two
04:22force main contracts and then
04:24improvements at LTS that are necessary
04:28and then a new wastewater pump station.
04:30I'm going to talk about each of these
04:31contracts individually. The total cost
04:34of the project is somewhere around $60
04:36million. Construction, design,
04:39easements, all of that factors in. Um,
04:44[snorts] Senator Lazaro was able to
04:46bring us grants and we ended up with
04:48$23.2
04:50million, $2.25 million um to help
04:54support this project. Just a a little
04:56note there that those do have to be used
05:00by December of 2026, which is this year.
05:04Um, but great news is we have used we've
05:08actually spent more than that $23
05:10million on the project and we have
05:12reimbursement for $22.2 million of that.
05:16Um, so we do have final reimbursements
05:19that we have to submit um, in order to
05:22close out the grant portion of that
05:24project. And then we also used revenue
05:27bonds and fund balance to help fund this
05:29project also.
05:31So that
05:33>> so is the total cost already been paid?
05:36>> The total cost has already been budgeted
05:38and in a project and and more than the
05:42grant funding has been paid out. Uh, but
05:46we we have to meet certain you I mean I
05:48know you've dealt with grant funds.
05:50There's certain requirements that you
05:51have to go through to to get those funds
05:54back and we've got all all but a million
05:56dollars of that. Um, and I think we've
05:59submitted for most of the rest of it.
06:01It's just getting through the legal
06:03hoops to to get that money received. Um,
06:06but we have paid it out which is the
06:08requirement by December of 26. So that
06:11total cost of 60 million has is already
06:15I mean either in
06:17>> it's either been paid it's either been
06:20spent or sitting in the project to be
06:21spent encumbered. Okay.
06:23>> Yes sir.
06:25>> So the the first contract was um 36in
06:31force man. It was the the section from
06:34Pony Farm road out to LTS. Um, this was
06:39the most challenging segment of the
06:41project. Um, and I'll talk about that in
06:44a little bit. It included 20,000 ft of
06:4836 in
06:50um PVC that will be a force man and then
06:55um 20,000 linear feet of conduit 1 and
06:581/2 in conduit. And that conduit is
07:01there to pull fiber. Um it will connect
07:06um that it it is part of the entire
07:08project. So we will actually have
07:10conduit from the Williamsburg side of
07:14the New River under the New River all
07:17the way out to Land App which includes
07:20the Pony Farm 258 area. We'll have it
07:24through Burton Park. So if we want to
07:26partner with the county to help provide
07:29connectivity there, there's potential
07:32there. Um so it just opened up our
07:35opportunity. So um this was added into
07:39uh the water and sewer project.
07:41>> So for that fiber, if you guys paid
07:44upfront for that cost, if contractor
07:47comes in and installs the fiber, do they
07:51reimburse you anything for the
07:53infrastructure? We would we would
07:55probably use that fiber for governmental
07:57use.
07:58>> So it would either be us pulling fiber
08:00through it, which we do have a fiber
08:02division. Um or if we hired a contractor
08:05to pull it for us, which we do that also
08:08when there's a lot of fiber to be
08:10pulled, but it would be for our use like
08:13Brian Speed or somebody.
08:16>> Correct.
08:17Um and then we have um so to date we
08:22have installed [snorts]
08:2413,000 linear feet of force man. The the
08:297,000 roughly left to be installed is
08:32along Pony Farm Road which is where our
08:35challenges come in. Um we've really run
08:38into a lot of challenges along Pony Farm
08:41Road. will be on the um coming from 258
08:45on the left side of the road. There's a
08:48lot of houses um a church
08:51power poles um
08:54you mentioned Bright Speed and Metronet
08:58you know there's fiber there um and we
09:01had we have had to coordinate with all
09:03of those utilities to try to get those
09:06moved. Matter of fact, one one of the
09:08service providers took 3 months to get
09:11their equipment moved and we're still
09:14waiting on another and we're we we
09:16anticipate that's going to be another 6
09:18weeks or so. So, unfortunately, that's,
09:21you know, those are just things that
09:23we're working through. In addition to
09:25that, we also have to deal all of the
09:29homes along that area, the septic
09:31systems and repair areas are in the
09:33front yard. So, um, and they're fairly
09:37close to the to the right of way. So,
09:40um, and some are in our easement that we
09:42acquired. So, um, on top of having to
09:46work with, um, utility providers, we're
09:50also going to be out there working with
09:51homeowners and the county in um, working
09:56around those septic systems. And, you
09:58know, we talked about a 36-in force
10:00vein. That's a 3ft diameter pipe, but
10:03it's 5 ft minimum berry. So now you're
10:06at least 8 ft in the ground. So really,
10:09realistically, you're closer to 10 ft in
10:12the ground. And to be 10 ft in the
10:13ground, even working with trench boxes,
10:16we're 15 ft or 20 ft wide. So you're
10:19talking a 10ft deep hole, 20 ft wide
10:24down the side of Pony Farm Road. So
10:27that's the challenge we have right now.
10:29[laughter]
10:30>> So that part Brenda is gonna enjoy this
10:32part of the project.
10:35>> These service providers that went before
10:37they [laughter] lay their lines down, do
10:38they check with you folks first?
10:40>> So uh part of it is Pony Farm Road's a
10:43DOT rightway, so they have as much right
10:45to be there as we do. Um we actually
10:48purchased easement outside of the ride
10:51ofway and they're not in our easement.
10:53The problem is they're in the right of
10:55way close enough to our easement. They
10:57even with us digging, we affect their
10:59utilities. Um, and there's no way we
11:02could have installed this pipe with the
11:04power poles where they're located. They
11:05actually had to relocate the power poles
11:08to the other side of the road.
11:09>> Were you able to get easements all the
11:10way down?
11:11>> We were we got we we did get easements
11:14all the way down Pony Farm Road. Those
11:15have been in place.
11:18>> And that
11:20uh we work with each individual
11:22homeowner. We try to make it we we say
11:24that we we we leave it as good or better
11:27than how we found it. And that is that
11:30is our practice. I won't promise that we
11:31saw it every yard. Um and not every
11:34homeowner cares. Um so we we try to work
11:37with the individual homeowners. We have
11:39we have some individual structures out
11:42there that are really valuable to those
11:44homeowners that are right up against our
11:46easement that we're going to have to
11:48work around. you know, we've we've
11:50designed sheet piling and other things
11:53to go in those areas to to try to work
11:56with that those homeowners. And again,
11:59we we do want to be good neighbors.
12:02>> There's been a lot of discussion about
12:03widen Pony Farm Road.
12:05>> There has.
12:06>> If that happens, uh what's that going to
12:08do to your easement? So, the um they did
12:12widen at uh 258 in Pony Farm a couple
12:16years ago and that did affect our
12:19easement and we preemptively went in got
12:24additional easement and um we did get
12:27our jacket bore in in time so that we
12:30didn't have a conflict there. The good
12:32thing is our pipe is located outside of
12:34the rideway in an easement that we own.
12:38So if for some reason DOT affected us,
12:41they would have to pick up the cost.
12:43>> They're picking up the cost now of these
12:46people having to move their lines and
12:48all. Is that us?
12:49>> We Yes, we had to bear the cost of those
12:52utilities moving their lines. And again,
12:55Jones Enzo was our biggest partner out
12:57there and they are a good partner of
12:58ours
12:59>> and that's paired into the 60 million
13:01and all that. Okay.
13:02>> Yes, sir.
13:03>> Systems, everything, environmental
13:04level.
13:05>> Yes.
13:07So, anybody who's worked around six
13:10systems knows that's, you know, that's a
13:12difficult difficult one. So,
13:15>> yeah,
13:15>> you mentioned it's PVC. What is the
13:18original
13:20>> trunk out there? Is it?
13:21>> So, the the original is ductal iron.
13:24That's what I thought.
13:25>> So, this is I mean it's this is a high
13:27pressure pipe. um ductal iron's probably
13:32better for
13:34um protection like being hit and those
13:36kind of things. Longevity wise, PVC is
13:39probably just as good. Um but
13:42unfortunately, this is one of those
13:43value engineering things. Several years
13:46ago, we had to go through to get the
13:48cost of the project down. And this is
13:52unfortunately one of those value
13:55engineering things that we had to
13:58select. Now, the there's [clears throat]
14:01bell restraints and um all of the joints
14:04are restrained and th those are ductal
14:07iron. So, I mean
14:10that it's still I mean it's high
14:12pressure, it's good pipe, you can bury
14:14it deep. It's but it's not ductal iron.
14:17So it's more you know the
14:20[clears throat] big thing would be a
14:21strike.
14:22>> You know ductal iron they can still bore
14:25through ductal iron but they at least
14:26know they hit it.
14:28So that that's probably the the biggest
14:33um but PVC really good material. And
14:37then under the river, it's actually
14:38HDPE.
14:45>> So, here's some pictures just showing
14:47you work that we've done. Um,
14:49>> is that Pony Farm?
14:51>> That is actually Herold's Loop, I think.
14:54>> No, that that's Pony Farm. And that's
14:56that actually Yep. Right there.
14:57>> So, the the one on the right side of the
15:00screen is Pony Farm.
15:02>> They're both Pony Farm. right on the the
15:05picture on the right is right where
15:07they're they've stopped right there
15:10>> waiting for the
15:11>> because that pole they've got a bolt to
15:13install and the line the pole needs to
15:16be moved but they have a bolt to install
15:18right there where that power pole is. So
15:21>> So are you talking about this power
15:22pole?
15:23>> Yes.
15:23>> Look at that.
15:26>> But you can see where the power poles
15:29are new.
15:30>> Yes. But I mean this shows you and I do
15:34have um this shows you I mean just the
15:38size of the area they need to work to
15:40lay pipe.
15:42Contract 2 is also part of the force
15:45man. It's um
15:50essentially
15:51um two sections of force man. It's the
15:55section on either side of the river and
15:57then what goes underneath the river. So,
16:00we're laying 12,000 linear feet of the
16:0436 inch PVC for force mane and then the
16:08portion under the river is actually 42
16:11in. And the reason it's larger is the
16:14pipe is thicker. So to get that internal
16:18diameter the same as PVC, you have to
16:21have a larger pipe.
16:23>> Is that to also to protect the
16:25environment?
16:26>> So, I'll get to that in just a second.
16:29Uh and then we're also doing the 1 and a
16:31half inch conduit for fiber. Um this
16:35project is actually um met substantial
16:39completion. It's completely installed.
16:42They're actually um cleaning it and
16:45pigging it. And if you're wondering what
16:47pig is, um imagine a foam plug. I used
16:53bullet earlier and Derek didn't like
16:54that example, so I'm going with plug.
16:58It's a foam plug that they they insert
17:01into the pipe and then push it through
17:03with pressure and it pushes out
17:06everything in front of it. Um, and it's
17:09it's one of the best methods for
17:11cleaning pipe. The other is basically
17:13you run a lot of water through it and
17:15try to scour the the debris out of it.
17:19Um, so that's what they're working on.
17:21And then the part that's under the river
17:23they have to CCTV.
17:25So, um, they're working on that piece,
17:28too. Here's what that operation looked
17:30like. Um, the picture on the left is the
17:33drill head for the directional drill.
17:35The the picture on the right is the HTPE
17:39that's fused together. So, there are no
17:41joints. Um, and it's pulled through. And
17:45that that
17:47drill
17:49was approximately 50 ft deep and 2,000
17:53ft long. So they went under the wetlands
17:56and everything um all under the like all
17:59the way under the river. So as you can
18:02imagine that's a large operation that
18:05they had set up on both sides of the
18:07river. Um we did impact uh the bike park
18:11at Burton Park. They were um very good
18:14to work with. So we appreciate the the
18:16county's partnership on that. Um so they
18:20recognize the importance of the project.
18:23Um, and then this just shows you some of
18:26the work. You can see, you know, as we
18:28mentioned, it's deep. You know, you got
18:32a 36 in pipe, 5 foot deep at minimum.
18:36And, you know, it's it's a deep wide um
18:41dig. On the left side, you can see where
18:43the PVC is actually going up and mating
18:47to the the larger 42 in. And again, the
18:51the inside diameter is the important
18:53piece there. That's what they're
18:54matching up. Um, but you can see
18:57everything's mega lug together, so it's
18:59all bolted together um and restrained.
19:05And then just a couple of other
19:07pictures. Um, you can kind of see the
19:11the blue piece kind of at the end right
19:14in here is a valve that they're
19:17installing so that if there's an issue,
19:20we can shut the pipe down and isolate
19:22that section um as it goes under the
19:25river. And then that's a vault that you
19:28see um an access vault that you see kind
19:32of in the concrete area.
19:35And then just a great picture of the
19:38pipe fused together. And you see how how
19:41[clears throat] the layback distance,
19:43you know, was it is great that we were
19:45able to work on vacant land that that
19:47was laid back on the Williamsburg
19:49Parkway side. Um so back right right
19:52near the river. So we had a lot of
19:54distance to lay out the
19:56>> city property though.
19:57>> No, that was on private property. We had
19:59easements there. Um it was easements
20:01that we were we acquired from Mr.
20:03Schaefer. Is that is that where they're
20:05going to do some of those new
20:08subdivisions?
20:09>> It is. Um right now I think um Dr.
20:12Horton's looking at that section for and
20:15it's called Thornwood and I think the
20:17total number is 800 homes at some point.
20:21>> So this this line will go under those
20:23some of those homes. No, the the the
20:25line would be that line's under the
20:27river and then the force man is laid out
20:30in um an easement and they'll coordinate
20:34that um into their development. So,
20:37it'll be either under a road or in
20:41easements behind houses
20:45and they have that. The good thing about
20:47that project is for us it was designed
20:51um by Kimley Horn and ironically the um
20:56developer has Kimley Horn doing their
20:58design. So although they're different
21:01sections of Kimley Horn and Kimley
21:02Horn's a large company they they
21:05actually had everything internal. So
21:06they were able to work together very
21:08closely.
21:09>> So maybe you could educate me just a
21:10minute a little bit. So like a
21:13[clears throat] force man do they take
21:15uh do they take um you know those homes
21:20that will be built there will they go
21:22directly into the force man?
21:23>> No sir we on on force mains like this we
21:26don't allow taps into our force man. The
21:29only thing that we would allow into it
21:31is another regional station. So our our
21:34existing force main has several stations
21:38that tie directly into it, but we don't
21:41allow any private entity to tie into our
21:45force vein. So it would have to be
21:47>> a station.
21:49>> Yes, sir. So um anywhere. So a great
21:52example is um Southwest has the
21:56Southwest regional lift station. Our
21:58existing 36 in runs right by it. So we
22:02built that station
22:04um with a partnership with in
22:06partnership with Wasa that for that
22:09station has a force man that ties
22:11directly into our force main but we own
22:16and manage that station. So we don't
22:18allow any direct taps into that force
22:21man. So when Thornwood develops, they'll
22:24have their entire own infrastructure
22:26plan, although they are tying directly
22:29into the manhole upstream of the station
22:32or two manholes upstream of the station.
22:35>> But there's two subdivisions that are
22:36plotted there, right?
22:38>> That's correct. Side by side
22:40>> and they're both Horton.
22:42>> I don't know the second one.
22:44>> I I think the Horton one is the second
22:46one.
22:47>> I I don't know who the second one is. I
22:49don't I don't know who's behind that
22:51subdivision. Haven't been in involved in
22:53that one. And I've primarily been
22:55involved in this one because in the
22:58Thornwood because not only do we have
23:01the force man, the next the future
23:05expansion of this sewer system is a
23:08gravity sewer all the way to Western
23:11Boulevard down Williamsburg Parkway, but
23:14it'll come through that Thornwood
23:16development. So we're working very
23:18closely with them for that section
23:22through their development which is why
23:24we've been we have easements all through
23:26that development which is why we've been
23:28more involved there.
23:29>> Now the Uptown Jacksonville project is
23:32going to connect to this.
23:33>> So the Uptown Jacksonville project will
23:36connect to Kensington pump station which
23:38already exists. Um, so and that station
23:43pumps to gravity sewer that then comes
23:46to this station or will in the future.
23:49So we're we're actually this station
23:51when it goes online will intercept flow.
23:54The flow that it will intercept is um
23:58Williamsburg [clears throat] Plantation
24:00as it exists now and then the
24:04Williamsburg Shopping Center and kind of
24:07that general area all the way over to
24:09Williamsburg I mean sorry Western
24:12Boulevard um at that intersection with
24:15Williamsburg Parkway and then it also
24:17collects the vineyards
24:20um that's currently under construction
24:22and then of course all of the
24:24intersection at Gum Branch uh Gum Branch
24:28and Western Boulevard. So that's that
24:33and when it this station goes online
24:35that all of that flow will be diverted
24:37to this station. So, and it will take
24:40flow off of our Brook View station.
24:43And then future plans have gravity sewer
24:46coming all the way out to
24:49um from the new station all the way out
24:53to Western Boulevard and it will
24:56continue to collect what it's collecting
24:58now. And then it's designed to be able
25:02to take everything north of Western
25:04Boulevard in the future. No, kind of
25:06north of Western Boulevard, north of 17.
25:09So, all of that undeveloped acorage, um
25:13the VA hospital, all of Carolina Forest,
25:17um there's undeveloped land on Ramsey
25:19Road that's in city limits. All of that
25:22is planned to go to this system through
25:24that future connection,
25:28>> but not Carolina Forest.
25:29>> Carolina Forest will also
25:31>> it'll be redirected.
25:32>> The VA center will [clears throat]
25:34>> It will too. Yes sir. It may not
25:37immediately upon opening but it will be
25:39redirected.
25:42The the plan behind this system was to
25:47collect everything again in that
25:50quadrant of the city which includes
25:53future growth kind of around the commons
25:56area. Um it'll include Muskadine which
26:00is already which is in under
26:02construction
26:03and um is it Meadow View that's out
26:06there? I know there's a small it's um
26:11I think it's Meet View that's out there
26:13[clears throat]
26:14um off of Drummer Kellum Road. It'll
26:17collect all of that. All of that in the
26:19future will come through this station.
26:21>> Yeah, it's me. So, and then will um any
26:25future [clears throat] development along
26:27Durke Kellum that comes into the city or
26:31along Ramsey Road that comes into the
26:33city would also go through the system.
26:36So, that's why the system's so critical.
26:42And then there's just a another view of
26:45them installing pipe and um showing how
26:49the pipe goes together and what the you
26:52know you kind of see some of the
26:53fittings. You can see that valve being
26:55installed. So you can see how the
26:57workers are putting things together and
27:00you know kind of why it takes so long
27:02and so much room to work. Um, as they
27:05set these things, they're setting them
27:06with cranes
27:09um or large excavators to get them in
27:12the hole.
27:15So, the third part of this contract is
27:19um the
27:21pump station and the upgrades at LTS.
27:26So, the there's really two portions to
27:29this contract. Um the pump station is
27:32roughly a 4 million gallon a day pump
27:35station. Um with it includes everything
27:40that you would need in a pump station.
27:42Pumps, VFDs, controls, generator. Um you
27:47know, it's a turnkey station. Um and
27:51this contractor is installing all of it.
27:54And then um they're also doing the
27:57upgrades. same contractor because it's
28:00similar type work. It's more um it's
28:03less pipe work and more um fabrication
28:08and and specialty work like pumps and
28:11motors and those kind of things. Um, so
28:14they're doing the hydrogen peroxide feed
28:17adjustments at LTS and they're doing all
28:22of the improvements at Headworks because
28:26we now have another 36 in diameter pipe
28:29coming in at Headworks and it was not
28:32originally designed to handle two pipes
28:34coming in. So all of those changes are
28:36being done as part of this project. And
28:39this is I think I've shown you um
28:42similar picture previously. This is when
28:45they were starting to construct the the
28:47circular diameter that you see um is
28:52just to dry out the area that you so
28:54that they could work. Um the floor of
28:57that um I don't know what you want to
28:59call it. Crater
29:01>> copper dam. The copper dam.
29:03>> Yeah. The floor of the coffer dam is 60
29:06ft below grade. So it gives you an idea
29:10and in a minute you'll see an excavator
29:12sitting in the bottom. So um the the
29:16steel structure that you see coming out
29:18is the reinforcement for the actual pump
29:21station and wet well. And you can
29:23actually see the pipe at the bottom. So
29:26um just some progression. Uh you can see
29:29that they started coming up. They got
29:31pipes inlet and outlet going um both
29:35directions. Uh the manhole that you see
29:38on the right side of the screen is where
29:41the grinder will sit. We'll have a
29:43grinder pump or sorry a grinder motor in
29:47front of the station so that if we get
29:49solids or rags or things like that that
29:52would cause us problems in our pumps
29:54that they're ground up. Um we have one
29:57of those at main pump station too. Um,
29:59so that that it takes a lot of abuse, so
30:03we have to be able to easily access it,
30:05service it, and change it out. Um, but
30:08that it'll sit in that that manhole
30:10area. Um, and then that's the inlet for
30:14the wet well. [snorts]
30:16and then coming up. Um the picture on
30:20the left, you can just see [snorts]
30:22work as they're progressing and and
30:25bringing ground level up around the
30:27outside of the wet well. And then on the
30:29right hand side, you can actually see
30:31that we're only 3 to 5 ft below grade.
30:35So we're getting really close. A matter
30:38of fact, they'll the whole project
30:39should be finished in less than 12
30:42months. Um so that's kind of where we're
30:45at. Um, and you can see the the manhole
30:49on the right hand side has the final
30:51cover on. So that that will be final
30:53grade. Um, and that's where our that's
30:56where the grinder will actually sit. So
31:00um, and they'll have rails that go down
31:02and it slides down those rails and we
31:04set it with a crane. Um, and we can pull
31:06it with a crane. So
31:10um, any questions about the project?
31:13>> It's huge.
31:14>> It is. It's a massive um it's a massive
31:17project and it's a critical project for
31:20Jacksonville as we continue to grow.
31:24>> Um but it does take a lot of flow that
31:27we have now and taking off lines that
31:29are already being taxed. So
31:32>> are you partnering with Anasa with any
31:35of this?
31:36>> Not on this project. No, sir.
31:37>> So they're not going to have access to
31:39it. Uh the only access they'd have would
31:42be through some agreement, but they
31:44really don't have any sewer service that
31:46they provide in this area. Um the sewer
31:49service that they provide is in around
31:51the city of Jacksonville
31:54um are typically smaller stations or
31:57smaller treatment plants that they've
31:59taken over because of failure and the
32:02state has asked them to step in or they
32:05bought that system from a private
32:07entity. Um, so a couple they have
32:11several in the Piney Green area and then
32:14they have one in the southwest area. Um,
32:18and we have partnership with both with
32:20them in both of those areas. Um, the one
32:24in the Piney Green area, they take they
32:26go to the base and they have a pump
32:28station that sends waste water to the
32:30base and our partnership with them is to
32:33have flow down Piney Green Road to the
32:36base. So, our partnership with them is
32:38access to the base treatment. Um, and we
32:42have a million gallons with them. Um, on
32:45the other side of town, it's the
32:48Springdale acres and that that system
32:51was failing. It was built in the 80s, I
32:55think 70s or 80s. um and it hadn't been
32:58properly maintained and it it was
33:00failing and the state stepped in and um
33:04the city and partnered to to take that
33:08system offline. They set a little
33:10station and it comes directly to us.
33:12>> That million gallons that that flows to
33:15the base, you're not using any of that,
33:17are you?
33:17>> We're using very little. We use some um
33:20we have it's probably 20,000 gallons or
33:23so that we're sending um
33:26>> because it's
33:27>> it's the shopping center. It's the food
33:29line, Bojangles.
33:31Um there used to be a little um barber
33:35school type thing there. Um I don't know
33:37what what else is out there. I don't get
33:39out there.
33:41>> The property that the city annex behind
33:42right oak,
33:43>> that's what it's primarily for. Patriot
33:46Park. Are they are they moving?
33:49>> They have approved plans, but it's it's
33:52currently sitting. Matter of fact, we
33:54have an agreement um we have a an
33:58agreement that city council approved at
34:01the beginning of this year um for us to
34:04partner with
34:06the developer and onasa
34:10um to provide fora to provide initial
34:13water service because it was so
34:15expensive for them to build water um
34:18city water in that area and at this
34:21point I don't even think We we've
34:24approved it, but I don't think all
34:26entities have completely signed it. So,
34:30they're just, you know, I think part of
34:32it is [snorts]
34:34they just they don't have the capability
34:36to move forward right now. So, it'll I
34:41think they'll continue to renew the
34:42permits and and look for builders and
34:45buyers for that area, but right now it's
34:48not moving forward. But that's what that
34:50million gallons is for. Um and at one
34:53point Mr. Koig when he started that he
34:56actually had easements on all of the
34:58vacant land all the way [clears throat]
35:00um out Halltown and to Waters Road which
35:04was significantly are larger than just
35:06the initial Patriot Park. So I don't
35:08know if at some point in the future
35:10that's an opportunity to come to the
35:12city or not, but that's certainly an
35:15area that was identified early on as
35:18potential. Is is White Oak High School
35:21into that line?
35:23>> Uh, good question. I'm not sure if
35:26they're in that line or if they go over
35:28to
35:30um they may go over to
35:33um is that Aragona Village across the
35:35road? Is Aragona Village, right? Aragona
35:39Village
35:40>> is that wide open estate up the street.
35:42Yeah.
35:43>> Yeah.
35:43>> Um they have their own system and has
35:47that system. So, they have their own
35:49small little uh sewer system for that
35:52community.
35:58Yeah, I get confused because I think
35:59there's an Arizona village out there and
36:02then there's an Arizona boulevard or
36:03road in the Gum Branch area. So, I'm uh
36:08I think but I that that all goes to
36:11>> I'm pretty sure Green.
36:13>> Yeah, Aragona Village is out off Pine
36:16Green.
36:16>> It is.
36:17>> Okay. Just a little further down.
36:19>> Yeah. So they have their own system
36:21[snorts]
36:23>> now.
36:25Anticipated completion date and start up
36:28date with [snorts] this is when again
36:30>> within the next 12 months for what's
36:34>> the biggest piece is that last section
36:36of Piney Green I mean of uh Pony Farm
36:38Road. That is the challenge that I mean
36:41that's that's the that's the big
36:43challenge right now is getting through
36:46that section. We think um the contractor
36:49we think is ready to go and we'll go as
36:52soon as the um the utilities are out of
36:55his way. Um and hopefully it won't take
36:59that long to get that section installed.
37:01>> Now the annexation that we just recently
37:04did on Pony Farm
37:06is that
37:06>> that was Blue Creek Road. I mean Blue
37:08Creek Road. Yes.
37:10>> So that will go So that's one of those
37:13situations where we talked about we
37:15don't allow private entities entities to
37:18tie directly into our force main. What
37:21we'll do there is they'll construct a
37:23station that they turn over to us and it
37:26will be tied in and it will be our
37:28station. So it will go to our old force
37:31main
37:32>> but the cost is on them.
37:34>> But the cost is solely on them. Okay.
37:36>> Yes sir. but it will be ultimately a
37:39station that the city owns.
37:43And the idea behind it was to be
37:45slightly larger, but well, we typically
37:49when we're building a a a sewer system,
37:52we try to build it for an area or a
37:56basin, not just for one development. Um
37:59some developments are so large they have
38:00multiple stations because the basin that
38:04they serve but um you know the the idea
38:08behind that is it would have been a
38:11larger station to serve the whole basin
38:14>> but we can't provide them water can
38:16>> we are not providing water to that one a
38:19water would be provided by
38:23yeah we don't have
38:24>> and build through us
38:25>> and build through us yes sir um we We
38:28don't have water. The closest water we
38:30have is on 258.
38:33So it' be very costly to build a water
38:35man out to serve that number of homes
38:39because there would be no way to loop it
38:41back to us. So it' be a long thin end.
38:44>> Need a tank
38:45>> probably because we don't
38:47[clears throat] have that is pressure is
38:49a challenge in the 258 area. Matter of
38:52fact, we have a tank identified in the
38:55op road area somewhere in the latter
38:58part of the CIP.
39:00>> What year is that?
39:02>> I don't remember, but it's near the end
39:04of the 10 years.
39:05>> So, it's it's probably in year 9 or 10,
39:08maybe in 9, 10, and 11. I don't remember
39:11exactly. Okay.
39:12>> But I know it's right at the end of the
39:14the 10ear window.
39:16Um, and as we have development, again,
39:19that's that's why we bring the CIP to
39:21you and review it every year. [snorts]
39:23That's one of those projects that we'll
39:25review and say, "All right, does it make
39:27sense to be at the end of the 10-year
39:29window? Does it make sense to move into
39:31the window a little bit?" I mean,
39:32obviously, we don't need that next year,
39:36but we'll look at all of that. And we
39:39are trying to wrap up the water and
39:40sewer model. Um, you know, we have the
39:43water and sewer system model that we're
39:44currently working on. And when we have
39:46that wrapped up, we'll bring you a
39:48presentation on that model too because
39:50it will show improvements that are
39:52necessary in um the next and we have
39:55like a 10 I think it's 10 20 and
40:0130 year timelines.
40:04So we'll have projects identified out
40:07for the next 30 years or so.
40:12>> It's better get it now than before the
40:14price goes up.
40:17That's all I have on uh Western
40:19Regional.
40:21>> All right, that's pretty comprehensive.
40:24>> Thank you.
40:24>> Thank you.
40:26>> Well, that one's been a long time
40:27coming. It's an important project.
40:29>> Yeah. Well, the scope of it, I mean, all
40:31the construction guys doing that work,
40:33they have to know definitely what
40:34they're doing.
40:35>> We have we have two very good
40:37contractors.
40:38>> Well, for Mike's benefit, I want to
40:40remind everybody that the initial
40:42estimate was 20 million. Yeah, it was
40:45>> when it started. So,
40:47>> it was back in 2008 or so. It was it was
40:50around
40:50>> I remember
40:51>> I think it was like
40:52>> 23 or $25 million or something. It was
40:55[clears throat]
40:57>> cuz some of that COVID money went toward
40:59that, didn't it?
41:00>> It did.
41:02>> That the $3 million. Now, the the eight
41:04or nine did not, but the the three was
41:07part of that grant money that came out
41:09of it.
41:12>> All right. Another one. Moving on.
41:14Thanks for the brief. We'll move into
41:15the open discussion section.
41:17>> I do have a couple of things. Um, one of
41:20these came because Mr. Thomas asked some
41:23questions. Um, but it's very well timed
41:26because we've had some challenges in the
41:29last week or two. Um, and it wasn't one
41:33thing that caused those challenges.
41:35Unfortunately, it was a multitude of
41:36things that all happened at the same
41:39time. Uh, but I thought it would be good
41:41to just kind of talk about utility bills
41:44because everybody, all of you, because
41:46you're citizens
41:48um in the city and you you receive our
41:51utility services should have gotten an
41:53email that told you your account number
41:56changed and that you would need to
41:59get with me. I'll help you out. Um,
42:01[snorts]
42:01but the you should have gotten an email
42:04to the registered account saying your
42:06your uh account number changed. We're
42:09having to change account numbers because
42:10we're upgrading our billing software.
42:13Um, and it wasn't just our billing
42:15software. We upgraded. We did a um full
42:18enterprise software system. Matter of
42:20fact, council just got a brief on it um
42:23Tuesday. Um but the utility billing was
42:26a part of it. The system we were on,
42:28we've had since 1997. And as you can
42:30imagine, for a software system, that's
42:33ancient. Uh so um we're moving to more
42:37of a um you know a SASbased system, a um
42:43cloud-based system. So uh with that we
42:47had no choice but to change our our
42:50billing numbers. Um part of the other
42:54challenge that we had during that time
42:57is that um
43:00our internet service provider had
43:02problems and we lost all of our public
43:06facing internet and phone services. So,
43:10um, and and literally about every third
43:13call would get through and even I took
43:15calls and I would answer and
43:19I I couldn't hear anybody, but
43:22apparently they could hear me. [snorts]
43:24So, um, we just had a lot of challenges.
43:27Um, so we've been working through all of
43:30that. I think we're through most of that
43:32now. But, you know, when you lose your
43:34connectivity and your phone system isn't
43:37working, it it really causes a lot of
43:40problems, especially in the midst of
43:42changing software. Um, so just a couple
43:45of um frequently asked questions that
43:49we've come across. Um, we have a a sheet
43:54that finance provided us and this is
43:57kind of a summary of things that we'll
43:59discuss. This is going to be up on our
44:02website for our customers. You'll
44:04receive a copy. Derek normally sends you
44:06the slides um and the minutes and the
44:10agenda from the meeting on Friday. He's
44:12going to include this when he sends it,
44:14so you'll have a copy of this. Um but uh
44:19we have a new customer portal. I do have
44:21the link up there. Um it will be
44:23available. Um, if you're on automatic
44:26bill pay, make sure you update your bank
44:29information along with your account
44:31number. Um,
44:33>> what what do you mean update? Re-enter
44:36or
44:37>> Yeah. So, if you're So, some people do
44:39the automatic bill pay where they from
44:41their bank set up how much set up their
44:45payment and their bank sends it
44:47directly. It's not a draft.
44:49>> Oh, it's not a draft.
44:49>> It's actually they call it a bill pay.
44:51>> Oh, okay. Okay. So, if if you're using a
44:53bill pay, you probably have us set up as
44:58one of your approved
45:00um payes is what my bank calls it, a
45:04payee. Um so, if you have it set up, it
45:07automatic you can automatically key your
45:09bill number um and all of that
45:12information in and it's there. All you
45:15have to hit is, you know, if my water
45:18and utility bill was $109, then I put
45:22$109 in and it sends it automatically.
45:25>> So, a draft.
45:26>> So, if you're draft, I don't think you
45:28have to do much of any draft.
45:30>> I call it NAS. They were great. And the
45:32answer was you don't have to do
45:33anything.
45:34>> So, if you're on draft,
45:36>> it's on the city end.
45:37>> Yeah. So, if you're on draft, you're
45:39you're you should be good. Um, but if
45:42you're on bill pay or you pay with a
45:43check or you call in and we have a lot
45:46of people that like different services.
45:48If you call in all of those, make sure
45:51you get your your information updated.
45:55>> Um, we waved some of the late fees
45:57because of the
45:58>> we did confusing.
46:00>> That's correct. Um, and then uh if
46:03there's an account balance, those were
46:05rolled into the new software. Um, if
46:09somebody paid using an old account
46:12number, um, we worked with that person
46:16to get it applied to their correct
46:19account number and then tried to make
46:21sure we followed back up with them to
46:23make sure they knew their new account
46:24number. Um, all of the ways that you can
46:27pay are still available. We take by
46:30mail, online,
46:34bill pay, draft, um phone, in person.
46:39All of those are still eligible. Um and
46:43then, um if you do pay online,
46:48um make sure you use the link from the
46:51official city website. Don't don't click
46:54into an email and use a link that
46:57somebody emailed you or from a website
46:59that isn't the official city website.
47:02Um,
47:05with the use of AI,
47:07um, scammers have gotten very good. So,
47:11um, matter of fact, they'll even try to
47:13build fake websites that look like your
47:17your main website. So, just make sure
47:20you go directly if you're doing an
47:22online payment, make sure you go
47:23directly to our website.
47:24>> So, when will the new account number
47:27appear on the bill?
47:29>> I think it'll appear this month.
47:33>> Is that in my frequently asked
47:35questions? Derrick, will look real
47:36quick. Um, and then, um, we did we have
47:41had questions because it's a new
47:42software. Does that change my rates? The
47:45only one that can change rates is city
47:46council instead every year with the
47:48budget. Um so the rate is effective as
47:52of July 1. Um
47:55>> but if you switch from a credit card,
47:56you're going to get a convenience fee,
47:58right?
47:59>> That's correct. Yeah. So there are some
48:02convenience fees that change.
48:05So and if you have questions, I am not
48:08the expert. Um, apparently Google says
48:12that um, utility billing falls under me
48:15because I've been getting a lot of those
48:17emails. Um, so, but I
48:21>> I don't know the answer. I'll just get
48:22you to the right person and I'll make
48:24sure that they follow back up with you.
48:25Um, and that you you have the
48:28information that you need. Um, so, you
48:31know, if in doubt and you're not sure,
48:33you can call or email me, too, and I'll
48:36help you get to the right place. Um, so
48:39we do have, you know, the unfortunately
48:42we just had a lot of things happen all
48:45at once. And what really happened is we
48:48didn't realize we lost our phones on
48:50Friday and they came back up. But what
48:53we didn't realize is um they weren't
48:57getting through because of some things
49:00that had happened on the internet
49:01service provider side, not us. Um, and
49:06of course holiday weekend we weren't
49:08receiving calls anyway, so we found out
49:10on Tuesday morning.
49:12>> So, um, and I I walked down to try to
49:16get somebody helped that had reached out
49:17to me and I walked in. I think there
49:20were like five or six people
49:23>> out out the door. So, they've been
49:26trying to help everybody. They you know,
49:28it's it's a challenge. We recognize it.
49:30We're working through it. So, any
49:33questions on that?
49:36The other one I have is just something
49:38that we have ongoing. Um we had with one
49:42of the last big storms, we had a sewer
49:46main break under uh Mil Creek, we did
49:51not lose any sewer. That wasn't the
49:53problem. The problem is we started
49:54taking the creek. Um so we for over a
49:59week we've been taking in more than 9
50:01million gallons a day. Um, so which is
50:06really we're taking somewhere between an
50:08extra three or four million gallons a
50:10day of creek water into our system. Um,
50:14so as you can imagine that's a major
50:16problem. Um, and it it can have impacts
50:20of our permit at LTS because we have
50:22maximum permit um allowances. So and if
50:27you exceed for certain number of days
50:29that can be a notice of violation. So,
50:32we we think we're under that. We're
50:34working very closely um with the state
50:36to make sure that they're aware. Um but
50:39we are also in the process of trying to
50:42get it fixed. So, um for those of you
50:45wondering where Mil Creek is and where
50:46the breakaway is, um it's actually the
50:50little concrete alley across from Old
50:53Elizabeth Lake. Um there's there's a
50:56little concrete
50:58>> um it's literally called it's it's the
51:01concrete spillway when the lake was
51:03built back in the 50s. Um but we have
51:06all kinds of sewer that runs along that
51:09that was developed as part of the
51:12Elizabeth I think it was called
51:13Elizabeth Park um the Elizabeth Park
51:16area. Um, so it actually comes down
51:21concrete alley from Dwit Street, goes
51:24under the creek and Mil Creek trunk
51:27sewer is on the opposite side of the
51:28creek. So it's actually the segment that
51:31goes under the creek that is broke. Um,
51:35so what we've done is put a bypass
51:38pumping operation in place over a
51:40temporary bridge. If you'll remember, we
51:42[clears throat] just had issues along
51:44Mil Creek Trunk Sewer. Um, we've been
51:46having a lot of issues in this area and
51:49we've made repairs. So, um, we were at
51:53the point where we were getting ready to
51:55take up the temporary bridge before this
51:58happened.
51:59So, we're trying to finalize and get out
52:02of there. Um, because I know I know it's
52:05a an annoyance to the neighbors. We're
52:07we're trying the best we can to get
52:09everything fixed and get out of there.
52:12Um but we we just we have challenges
52:15that we've got to overcome. Um the I I
52:19went and found the plans for this. I
52:20mean they predate the 80s. Uh the plan I
52:23found was for upgrades that were done in
52:25' 86.
52:27Um so the sewer is extremely old. also a
52:34defect or deficiency or I mean wasn't it
52:37wasn't an event that caused a break,
52:39right?
52:40>> So well it was tied to that major rain
52:43that we had. Um that's that it all
52:46happened during that major rain event
52:48that we had not this weekend but I think
52:51it was the previous weekend.
52:52>> Oh yeah. Um we think what h if you look
52:56at the set of plans the the section that
52:58goes under the creek is 18 in but it's
53:02encased in 6 in of concrete
53:06for 50 ft um under the creek. We think
53:09probably what's happened is over the
53:13years with settlement and everything
53:15that concrete probably broke and broke
53:19off the top of the pipe or something is
53:21letting creek water in. Um it's gravity
53:24sewer. Again, it's it's more about stuff
53:27is coming in than stuff getting out
53:29because there's the creek has so much
53:31pressure pushing water in that stuff
53:34really can't get out. So, um, what we've
53:38what we've what the plan currently is to
53:43get the bypass pumping operation in
53:46place, plug where the creek is coming in
53:50um, so that we stop all that excessive
53:52water coming in. And then to get rid of
53:55the bypass pumping operation, we're
53:58going to lay a new line from the manhole
54:02in concrete alley under the creek and we
54:06actually have a new manhole on the other
54:08side that we can go into. Um so we'll
54:11bypass the old line all together and the
54:14old line actually goes under a concrete
54:17head wall um of the neighbor's property.
54:20So
54:22instead of trying to dig that up and
54:25replace it and repair it and damage
54:27their wall, what we want to do is lay
54:30the new line,
54:32come back and fill the old with concrete
54:36and abandon it in place so that there's
54:39no structural integrity problems or it
54:41doesn't damage the wall. So that is the
54:43plan. Um obviously that'll take time in
54:48order to do that work. On the right
54:49side, you see that temporary bridge. In
54:51order to do that work, we're going to
54:53have to um probably sheet pile Mil Creek
54:57and do a bypass pumping operation so
55:00that we can dig across the creek. Um and
55:03then we'll restore the creek and put
55:06everything back as it should be. We've
55:08done we've had to do this in a couple of
55:11other places. It's not the first time
55:12we've had to do it. It just is not an
55:15easy or a quick fix. I mean it Mil Creek
55:18is a blue line stream and we have to
55:20make sure that we do everything properly
55:23in bypassing
55:25um in the bypassing operation of that
55:27creek. In addition, we have to be real
55:30careful. We want to time that as much as
55:32we can with dry weather um because as
55:37you know it's
55:39if we're driving sheep piles the dam up
55:41the creek and we get heavy rainfall, we
55:44could precipitate flooding real quick.
55:47So that so there's a fine balance here.
55:50Um and then again, you know, it's in a
55:53residential area. We we want to try to
55:57minimize as much as possible
56:00[snorts] the the impact to the neighbor.
56:02It's a major operation, but we we're
56:04we're doing our best to try to um manage
56:08that impact, but unfortunately, it's not
56:10something we can just ignore. We do have
56:12to go in there and fix it. And as you
56:14can imagine, it's probably going to be
56:15another costly repair.
56:19>> Um, so with that, that's all I have
56:22tonight.
56:23>> All right. Well, thank you. U, are there
56:25any other discussion items that anybody
56:27wants to talk about?
56:29>> Wally, I guess the next um at the next
56:33water and sewer meeting, can you kind of
56:35uh do a presentation about the IG and
56:38reason for annexing the base?
56:41>> Sure. and talk a little bit about what
56:43that what that entails and how that's
56:45going to affect [snorts] your operations
56:48and things like that.
56:50>> I sure can. So, IGSAs are
56:54intergovernmental
56:55service agreements. Um, and we have a
56:58couple with the base and we just
56:59finalized for one one for water and
57:01sewer. So, it's very well timed. So, we
57:04can do that at the the next meeting. I
57:07think it's important in in light of uh
57:10that the bill that annexed the base and
57:14and our citizens understanding exactly
57:18what that means for them and how that
57:20how that impacts them.
57:22>> Okay. I can certainly do that from a
57:24water tour perspective. Absolutely.
57:29>> All right. With um anything else, the
57:31last thing I have is just to remind
57:33everyone that tomorrow is the 911
57:36ceremony, the 25th anniversary, which
57:39goes at the Legion Memorial Gardens
57:40about 8:15.
57:42And I'd like to thank city media for
57:44covering this meeting as always for the
57:46dedication.
57:48Um our next meeting is scheduled for
57:515:30 on October 8th, 2026.
57:56Uh if there are no other business, I
57:59will accept a motion to adjurnn.
58:00>> So move.
58:01>> Second.
58:02>> Second. meeting a journal.
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