2026-10-05 - Safety Committee

01:38A

02:25YOUR.

02:42A

03:46A

03:50NEW.

04:18>>

04:50AAA

07:18OKAY GOOD GOOD AFTERNOON

07:20EVERYONE.

07:20AND WELCOME TO.

07:21THE OCTOBER 5TH UH, PUBLIC

07:24SAFETY COMMITTEE MEETING.

07:26UH, I'M THE CHAIR DAVID

07:28ANDERSON.

07:29WE HAVE TWO.

07:30ITEMS ONA THE AGENDA AND.

07:32WE WILL.

07:32START BY DOING INTRODUCTIONS.

07:34>> WE WILL.

07:35GO AROUND THE TABLE HERE AND WE

07:37WILL START WITH.

07:38OUR ESTEEMED ATTORNEY.

07:41THANK YOU.

07:41>> GOOD AFTERNOON.

07:42JESSICA BATTLE.

07:43>> CITY ATTORNEY'S OFFICE.

07:44SEAN HEATH CITY MANAGER'S

07:46OFFICE AT DRAKE'S COMMITTEE

07:48MEMBER.

07:50DANTE ANDERSON.

07:50CHAIR KIMBERLY OWENS

07:53REPRESENTING DISTRICT SIX.

07:54I AM NOT A COMMITTEE MEMBER.

07:57YOLANDA JONES, PLANNING.

07:58>> STAFF SHANNON.

08:00DIXON, CMPD.

08:01JANINE CRUMP CITY MANAGER'S

08:03OFFICE EXCELLENT.

08:05>> THANK YOU.

08:06UM LEE WILSON.

08:06WELL, HERE WE GO.

08:07OKAY.

08:08WE WILL START WITH OUR.

08:11FIRST ITEM ON.

08:12THE AGENDA WHICH IS PREDATORY

08:15TOWING AND.

08:16VERY SHORTLY I'LL.

08:17>> HAND IT OVER TO.

08:18ATTORNEY BATTLE.

08:19>> TO WALK US THROUGH THE

08:21PRESENTATION.

08:21BUT I JUST WANT.

08:22TO GROUND THIS DISCUSSION.

08:23UM.

08:24>> IN THE FACT THAT.

08:26MAYOR HERRINGTON.

08:28ISSUED.

08:28>> A, UH.

08:30POLICYA REFERRAL TO THIS

08:32COMMITTEE ON SEPTEMBER 3RD.

08:34TO ASK THE FOLLOWING.

08:36QUESTIONS WHAT.

08:37ADDITIONAL TOWING PROTECTIONS

08:38AND.

08:39ENFORCEMENT MEASURES SHOULD THE

08:41CITY COUNCIL CONSIDER WITHIN

08:43ITS EXISTING AUTHORITY TO

08:46STRENGTHEN.

08:47STRENGTHEN CONSUMER PROTECTIONS

08:48.

08:49DETER WRONGFUL.

08:51OR IMPROPER.

08:52TOWS AND.

08:53IMPROVE ACCOUNTABILITY.

08:55AND TRANSPARENCY AMONG TOWING

08:58OPERATORS IN THE CITY OF

09:00CHARLOTTE?

09:01SO THAT IS.

09:01REALLY THE QUESTION THAT HAS

09:02BEEN POSED TO US BY THE MAYOR

09:04FROM A ROOTED IN.

09:06POLICY AND AT THIS TIME I'M

09:07GOING TO.

09:07PASS IT OVER TO.

09:09ATTORNEY BATTLE.

09:13GOOD MORNING.

09:14THANK YOU, CHAIR.

09:16>> ANDERSON.

09:16I SHOULD SAY GOOD AFTERNOON.

09:19UM.

09:20>> AS STATED THIS HAS BECOME.

09:22A COUNCIL.

09:23PRIORITY ALIGNMENT.

09:23NEXT SLIDE.

09:25COUNCIL PRIORITY ALIGNMENT.

09:26>> FOR.

09:27PUBLIC SAFETY.

09:28UM, I'LL BE PRESENTING.

09:29>> THE CURRENT LEGAL LANDSCAPEA

09:30IN SOME AREAS OF OPPORTUNITY

09:32REGARDING NONCONSENSUAL TOWING

09:34.

09:35SO JUST TO.

09:36SORT OF.

09:36>> ORIENT EVERYONE TO THE

09:38CONVERSATION WE WON'T BE

09:38DISCUSSING TOWING WHERE A

09:40PERSON IS SEEKING FOR THEIR CAR

09:41TO BE.

09:41TOWED BUT NON-CONSENSUAL TOWS

09:43WHETHER IT BE FOR IMPEDING

09:45TRAFFIC OR A PARKING VIOLATION

09:47OF SOME SORT JUST TO NAME A FEW

09:49EXAMPLES, THE KEY TAKEAWAYS

09:51HERE WILL BE THAT SOME OF OUR

09:53OPTIONS ARE LIMITED JUST BASED

09:56ON STATE STATUTES AND STATE

09:58AUTHORITY.

09:58UM REGARDING TOWING IN GENERAL

10:00BUT ALSO IT PROHIBITS LOCAL

10:04MUNICIPALITIES FROM.

10:05ENACTING ORDINANCES THAT WILL

10:07CRIMINALIZE BUSINESS ACTIVITY.

10:09UM AND ALSO WE WILL PROPOSE

10:11SOME ADDITIONAL LANGUAGE TO

10:12SUPPORT PRE TOWING

10:14AUTHORIZATIONS FROM THE EITHER

10:16PROPERTY OWNER OR THE

10:17AUTHORIZED PERSON AS SOME

10:18OPTIONS FOR.

10:19>> THE CITY.

10:20>> TO CONSIDER WHEN IT COMES TO

10:22OUR TOWING ORDINANCES.

10:24NEXT SLIDE.

10:26SO AGAIN AS STATED BY CHAIR

10:28ANDERSON THE MAYOR DID ISSUE A

10:29POLICY REFERRALA IN AUGUST FOR

10:31US TO DISCUSS TOWING AND WHAT

10:34EXISTING AUTHORITY WE HAVE TO

10:35STRENGTHEN CONSUMER PROTECTIONS

10:37AND PREVENT, IF WE CAN,

10:40PREDATORY TOWING IN OUR CITY.

10:42NEXT SLIDE.

10:45UNDER STATE LAW, LOCAL

10:47MUNICIPALITIES AND GOVERNMENTS

10:49DO HAVE AUTHORITY TO REGULATE

10:52TOWING FROM PRIVATE LOTS UNDER

10:54GENERAL STATUTE 22 19.2 UM WHEN

10:59WE LOOK AT OUR EXISTING CITY

11:01ORDINANCE WE DO GOVERN SOME

11:03TRESPASS TOWING AND BOOTING AND

11:05HAVE SEVERAL DIFFERENT

11:06REQUIREMENTS UM FOR TOWING

11:08OPERATIONS IN CHARLOTTE BASED

11:10ON OUR AUTHORITY UNDER STATE

11:12LAW THERE ARE SOME RECENT CASE

11:14LAW IN 2014 I SAY RECENT

11:16BECAUSE WHEN WE OFTEN REFER TO

11:18CASE LAW DECADES AGO FROM 2014

11:21REGARDING A CHAPEL HILL CASE IN

11:23WHICH THE NORTH CAROLINA

11:24SUPREME COURT STRUCK DOWN A

11:26LOCAL ORDINANCE THAT CAPPED THE

11:28FINES ASSOCIATED WITHA

11:31NONCONSENSUAL TOWING.

11:32SO JUST WANT TO ORIENT EVERYONE

11:34TO THE START OF THE

11:35CONVERSATION THAT WHILE WE ARE

11:36DISCUSSING PREDATORY TOWING AND

11:38FEES ARE OFTEN A BIG PART OF

11:40THE CONVERSATION, THE NORTH

11:41CAROLINA SUPREME COURT HAS

11:43STATED THAT A LOCAL

11:44MUNICIPALITY CANNOT CAP WHAT A

11:47BUSINESS CHARGES FOR

11:49NON-CONSENSUAL TOWING.

11:50NEXT SLIDE.

11:51.

11:52TO START.

11:53>> THE CONVERSATION WE HAVE TO

11:54LOOK AT WHETHER OR NOT THE TOW

11:56IS OCCURRING ON PUBLIC VERSUS

11:58PRIVATE PROPERTY.

11:59PUBLIC PROPERTY IS THINGS OWNED

12:02BY THE CITY OF CHARLOTTE, THE

12:03STATE OF NORTH CAROLINA.

12:04WHEN WE DO LOOK AT PROPERTY

12:06OWNED BY THE CITY, CMPD MAY

12:08HAVE SOME.

12:09ENFORCEMENT AUTHORITY THAT

12:10COULD APPLY ON CITY PROPERTY OR

12:12ON PUBLIC STREETS OR HIGHWAYS,

12:14ESPECIALLY FOR VEHICLES THAT

12:16WERE INVOLVED IN CRIMES OR ARE

12:18IMPEDING TRAFFIC AND THEN FOR

12:21PUBLIC PROPERTY.

12:21WE ALSO HAVE CITY ORDINANCES

12:23AND STATE STATUTES THAT APPLY

12:25TO TOWING OPPORTUNITIES.

12:27AND ENFORCEMENT.

12:29ON PRIVATE PROPERTY.

12:30>>A WE ARE.

12:30LOOKING AT PROPERTY OWNED BY A

12:32BUSINESS, A COMPANY OR AN

12:34INDIVIDUAL.

12:34THERE COULD BE A REASON TO TOW

12:36A VEHICLE FROM A RESIDENTIAL

12:38HOME IF SOMEONE WERE TO PARK IN

12:40YOUR DRIVEWAY WITHOUT AUTHORITY

12:41.

12:42WE ALSO HAVE PRIVATE PROPERTY

12:43THAT MIGHT BE OWNED OR

12:45AUTHORIZED BY AT HOME OWNERS

12:47ASSOCIATION OR SOME SORT OF

12:49ASSOCIATIONS COMMON AREAS IN

12:50THEIR PARKING LOTS.

12:52WE MIGHT HAVE SITUATIONS WHERE

12:53AN OWNER OR AN AUTHORIZED

12:55PERSON INITIATES A TRESPASSING

12:57TOW OF A VEHICLE THAT IS NOT

12:59SUPPOSED TO BE ON THEIR

13:00PROPERTY AND THEN WE ALSO HAVE

13:03BY ORDINANCE SIGNAGE THAT IS

13:04REQUIRED BEFORE.

13:05ANY SORT OF.

13:06ENFORCEMENT OF PARKING.

13:08RULES CAN BE ENFORCED.

13:10AND I SAY PARKING RULES BECAUSE

13:12ON PRIVATE PROPERTY A PERSON

13:14MIGHT REQUIRE PERMITS OR.

13:16STICKERS OR SCANNERS.

13:18TO GET INTO THAT PARKING LOT

13:20VERSUS PARKING SIGNS WE SEE ON

13:22PUBLIC PARKING AREAS LIKE

13:24STREETS AROUND CHARLOTTE.

13:26NEXT SLIDE.

13:28SO IF WE ARE LOOKING.

13:30ATA PRIVATE PROPERTY AND WE'RE

13:32LOOKING AT TOWING, WE TURN TO

13:33OUR STATE LAWS AND WE FIRST

13:35LOOK AT REMOVAL.

13:36OF UNAUTHORIZED VEHICLES FROM

13:38PRIVATE LOTS.

13:38THAT'S THE PRIMARY STATUTE THAT

13:41ENABLES LOCAL TRESPASS TOWING

13:43OF VEHICLES AGAIN ON PRIVATE

13:45PROPERTY WHERE THE PERSON WHO

13:47PARKED THERE DID NOT HAVE

13:49AUTHORIZATION OR ANY SORT OF

13:51REQUISITE PASSES TO PARK IN A

13:54PARTICULAR AREA.

13:55WE ALSO LOOK AT GENERAL STATUTE

13:5922 19.3 A WHICH GOVERNS

14:01COMMERCIAL BOOTING.

14:02THAT STATUTE CAME INTO PLAY

14:04DECEMBER 1ST OF 2025 AND STATES

14:06THAT A COMMERCIAL MOTOR VEHICLE

14:08CANNOT BE IMMOBILIZED USING A

14:11DEVICE SUCH AS A BOOT OR OTHER

14:12DEVICE FOR THE PURPOSES OF

14:14PARKING ENFORCEMENT.

14:16ANOTHER STATE.

14:17LAW THAT APPLIES TO TOWING

14:19REQUIRES TOW OPERATORS TO GIVE

14:21NOTICE OF A VEHICLE BEING TOWED

14:24PRIOR TO ACTUALLY.

14:26REMOVING THAT VEHICLE FROM THE

14:28PROPERTY.

14:29IT REQUIRESA PEOPLE TO NOTIFY

14:32LOCAL LAW ENFORCEMENT THEY'RE

14:32SUPPOSED TO GET A COMPLAINT

14:34NUMBER OR OTHER ASSOCIATED

14:35REPORT.

14:36NUMBER BEFORE THEY TOW THAT

14:38VEHICLE, AND THE SPIRIT OF THAT

14:40LAW DEALS WITH PEOPLE NOT

14:42REPORTING THEIR CAR THEY'RE

14:43STOLEN.

14:43IF THEY ARE NOT STOLEN YOU CAN

14:44IMAGINE SOMEONE COMING OUT TO A

14:46PARKING LOT AND THEIR VEHICLE

14:47IS GONE.

14:48IF THE TOW TRUCK OPERATOR

14:50FOLLOWED STATE LAW AND NOTIFIED

14:52LAW ENFORCEMENT PRIOR TO TOWING

14:54,THEN THAT VEHICLE WOULD BE

14:55ENTERED AS A TOWED VEHICLE

14:56VERSUS A SUSPECTED STOLEN

14:59VEHICLE THEN ALSO WE HAVE NO

15:02ORDINANCE UM OF THE FOLLOWING

15:03TYPES MAY BE PROPOSED.

15:06UM THAT CRIMINALIZE BUSINESS

15:08ACTIVITY AND THAT COMES FROM

15:10COUNCIL RECALL SENATE BILL 300

15:13UM IN 2022 THAT THERE WERE A

15:16LOT OF CHANGES THAT

15:18DECRIMINALIZE DECRIMINALIZE

15:19EXCUSE ME CITY ORDINANCES THAT

15:22IN 2024 COUNCIL WE CRIMINALIZED

15:24MANY OF THOSE SENATE BILL 300

15:27STILL APPLIES TO OUR LOCALA

15:30TOWING AS GENERAL STATUTE 160 A

15:33WAS AMENDED TO STATE THAT NO

15:36ORDINANCE CAN CRIMINALIZE

15:37BUSINESSES THAT WERE ENACTED

15:39PER 168 194 AND THAT PARTICULAR

15:43STATE ORDINANCE GIVES LOCAL

15:46MUNICIPALITIES AUTHORITY TO

15:47LICENSE AND REGULATE CERTAIN

15:49BUSINESSES.

15:50HOWEVER, THE AMENDMENT IN 2022

15:53STATED THAT IF A BUSINESS FAILS

15:55TO MEET THE REQUIREMENTS OF

15:57THAT LOCAL.

15:58ORDINANCE FOR PERMITTING AND

15:59OTHER REGULATION PURPOSES, YOU

16:00CANNOT PUNISH THE OWNER OR THAT

16:03BUSINESS CRIMINALLY.

16:04THEY HAVE TO BE A CIVIL

16:05CITATION.

16:06AND SO THAT'S WHY CURRENTLY OUR

16:08TOWING ORDINANCE DOES REMAIN A

16:11CIVIL ORDINANCE VERSUS OUR

16:13NOISE ORDINANCE THAT HAS

16:14CRIMINAL PENALTIES ASSOCIATED

16:16WITH IT.

16:16SO AGAIN JUST WANTED TO GIVE

16:18COUNCIL THE STATE LAW.

16:19SO YOU HAVE THE BIGGER PICTURE

16:20.

16:21OF HOW WE ARE AND ARE NOT ABLE

16:23TO LOCALLY REGULATE TOWING AND

16:25THE DIFFERENT STATE STATUTES

16:26THAT GO INTO THAT NEXT SLIDE

16:28PLEASE.

16:30AOUR CURRENT EXCUSE ME CITY

16:33ORDINANCE DOES REQUIRE SIGNAGE.

16:35IT REQUIRES VERY DETAILED

16:37PROMINENTLY POSTED SIGNAGE ON

16:39THAT IS PERMANENTLY AFFIXED IN

16:41SOME SORT OF STATE THAT YOU SEE

16:44GOING INTO THE GROUND.

16:45THEY HAVE TO MEET VERY SPECIFIC

16:47SIZE AND COLOR REQUIREMENTS.

16:50THE LETTERS HAVE TO BE OF A

16:51CERTAIN HEIGHT AND HAVE TO

16:53DISCLOSE THE FEES ASSOCIATED

16:56WITH TOWING AND BOOTING FROM

16:57THAT PARTICULAR PROPERTY.

16:59UM WHAT OUR LOCAL ORDINANCE

17:01REQUIRES ARE SIGNAGE LIKE

17:02PARKING SIGNS THAT TYPICAL

17:04RECTANGULAR SIGN WITH A WHITE

17:06BACKGROUND IN RED WRITING SO

17:07IT'S PROMINENT AND PEOPLE CAN

17:09DISTINGUISH AND.

17:10DETERMINE WHAT THE REQUIREMENTS

17:11ARE IF A PARTICULAR SIGN DOES

17:13NOT MEET ALL OF THE SPECIFIC

17:15REQUIREMENTS OF OUR LOCAL

17:17ORDINANCE, THEN THE TOWING

17:19ORDINANCE COULD BE CIVILLY

17:20ENFORCED AGAINST AN OPERATOR IF

17:22THEY WERE TOWING IN VIOLATION

17:24TO NOT HAVING APPROPRIATELY

17:25POSTED SIGNAGE UM AS IT RELATES

17:28TO BOOTING SERVICES, A PERSONA

17:30WHO IS PERFORMING A BOOT MUST

17:32DISPLAY A PHOTO ID UPON REQUEST

17:34BY A PERSON WHOSE VEHICLE MIGHT

17:37BE BEING BOOTED AND THEY SHOULD

17:39MARK THEIR VEHICLES WITH THE

17:40COMPANY NAME AND ADDRESS AND

17:42THEY ALSO HAVE TO ACCEPT CASH

17:44PLUS TWO MAJOR CREDIT OR DEBIT

17:47CARDS.

17:47SO THERE ARE REQUIREMENTS ALSO

17:49NOT ONLY FOR SIGNAGE BUT FOR

17:51SIGNAGE ON A VEHICLE TO DENOTE

17:53THAT THIS VEHICLE IS AUTHORIZED

17:55AS AN ACTUAL BUSINESS AND NOT

17:56SOMEONE STEALING A VEHICLE AND

17:58ALSO FOR ACCEPTANCE OF MORE.

18:00THAN ONE OPTION FOR PAYMENT.

18:03NEXT SLIDE PLEASE.

18:05.

18:05AND NOW GETTING.

18:07A LITTLE BIT DEEPER INTO OUR

18:08LOCAL ORDINANCES WE TURN TO THE

18:10TRESPASS TOWING SECTION FROM

18:12PRIVATE PROPERTY AND IT

18:15REQUIRES UM.

18:16RELEASE OF A VEHICLE THAT HAS

18:18NOT BEEN COMPLETELY TOWED.

18:20SO IF A VEHICLE HAS BEEN

18:21HITCHED AND LIFTED BUT THE TOW

18:23HAS NOT BEEN COMPLETED AND THE

18:24VEHICLE HAS NOT LEFT THE LOT,

18:27OUR LOCAL ORDINANCE REQUIRES

18:29THAT VEHICLE TO BEA DROPPED.

18:31UM A QUOTE COLLOQUIAL THE TERM

18:33IS A DROP FEE CAN BE ASSESSED

18:35BECAUSE THERE WAS A MINIMAL

18:37AMOUNT OF LABOR USE IN ORDER TO

18:39HOOK.

18:39>> THE CAR.

18:40>> AND LIFT IT, AND SO A PERSON

18:41WILL BE REQUIRED TO PAY A DROP

18:43FEE TO THE COMPANY.

18:45UM, BUT IF THE CAR IS NOT

18:47REMOVED IT SHALL BE.

18:48DROPPED PER.

18:48OUR LOCAL.

18:49ORDINANCE AND ALSO LET'S SAY

18:51THE VEHICLE OWNER OR THE PERSON

18:53DRIVING AT THE TIME MIGHT NOT

18:55HAVE THE MONEY TO PAY A DROP

18:57FEE.

18:57THE TOW COMPANY SHALL BY A

18:59LOCAL ORDINANCE ALLOW THE

19:01OPERATOR TO RETRIEVE THEIR

19:02PERSONAL PROPERTY FROM THAT

19:04VEHICLE BEFORE THE TOW IS

19:06COMPLETED.

19:07UM OFTENTIMES WE SEE DISPUTES

19:09ABOUT PEOPLE WANTING TO GET

19:10BACK INTO THEIR VEHICLE TO

19:12RETRIEVE ITEMS THAT THEY MIGHT

19:13NEED UM, AND THEN LET THE

19:15VEHICLE GO.

19:15OVER TO THE TOW LOT.

19:17OUR LOCAL ORDINANCE ALSO

19:18REQUIRES AGAIN NOT JUST FOR

19:20BOOTING BUT FOR TOWING ALSO

19:22REQUIRES THOSE COMPANIES TO

19:23ACCEPT CASH AND AGAIN AT LEAST

19:25TWO MAJOR CREDIT CARDS AND THEY

19:27ALSO MUST HAVE STAFF ON CALL 24A

19:30SEVEN.

19:30AND SO THERE ARE NO SORT OF 9

19:33TO 5 BUSINESS HOURS 24 SEVEN

19:35THERE MUST BE TOWING STAFF.

19:38ON CALL AND THAT'S FOR THE

19:40OPPORTUNITY FOR PEOPLE TO COME

19:41AND RETRIEVE THEIR VEHICLES ANY

19:43DAY OF THE WEEK OR ANY TIME

19:44THAT IS CONVENIENT TO THEM.

19:45AND A PERSON MUST REPORT UM

19:47WITHIN A REASONABLE AMOUNT OF

19:48TIME TO THE TOW LOT IN ORDER.

19:51FOR SOMEONE TO.

19:52RETRIEVE THEIR VEHICLE.

19:53THIS PARTICULAR SECTION ALSO

19:55NOTES THAT VEHICLES MUST BE

19:56STORED WITHIN THE CITY LIMITS.

19:58IF IT'S TOWED IN CHARLOTTE IT

20:00MUST BE STORED IN CHARLOTTE.

20:01IT CANNOT BE TAKEN OVER TO

20:03ANOTHER COUNTY.

20:04THIS PARTICULAR ORDINANCE AGAIN

20:05LIKE UNDER STATE LAW ALSO SAYS

20:08THAT A PERSON A TOW COMPANY

20:10SHALL NOT REMOVE A MOTOR

20:11VEHICLE FROM A PRIVATE LOT FROM

20:13THE HOURS OF 7 A.M. TO 7 P.M.

20:16WITHOUT GETTING WRITTEN

20:17PERMISSION FROM THE PROPERTY

20:18OWNER TO TOW THAT VEHICLE SO

20:21SOMEWHAT DURING DAYTIME HOURS

20:23BEFORE A VEHICLE IS TOWED THE

20:26VEHICLE OR EXCUSE ME THE TOW

20:27TRUCK OPERATOR MUST TALK TO THE

20:29PROPERTY OWNER TO GETA A CONFIRM

20:31I SHOULD SAY AUTHORIZATION TO

20:33TOW THE VEHICLE.

20:34WE SEE THIS A LOT IN PRIVATE

20:36PARKING LOTS WHERE PROPER

20:37SIGNAGE IS POSTED.

20:39PERMITS MIGHT BE REQUIRED BUT

20:41LET'S SAY A PERSON DOUBLE PARKS

20:43OR OTHERWISE VIOLATES THE RULES

20:45OF THAT PARKING LOT.

20:45THAT VEHICLE CAN BE TOWED BUT

20:47DURING DAYTIME HOURS BEFORE

20:49TOWING EVEN IF THERE'S A

20:51CONTRACT TO PERFORM TOWING

20:52SERVICES, THAT COMPANY MUST

20:54CONTACT THE PROPERTY OWNER TO

20:56CONFIRM THAT PARTICULAR VEHICLE

20:57THAT SHALL BE TOWED IN THAT

20:59MOMENT.

21:01UM AND THEN THEY CAN AGAIN

21:02FOLLOW THE STATE LAW TO NOTICE

21:04LAW ENFORCEMENT BEFORE THEY

21:05ACTUALLY REMOVE IT.

21:06AND IN CHARLOTTE SPECIFICALLY

21:08THEY HAVE TO CONTACT POLICE

21:11NON-EMERGENCY SERVICES.

21:11THAT'S THAT 311 PHONE NUMBER

21:14THAT CONNECTS YOU TO CMPD

21:15KNAPP'S UNIT AND THEY WILL BE

21:17GIVEN A COMPLAINT NUMBER AND

21:19PER OUR LOCAL ORDINANCE SIMILAR

21:21TO THE STATE LAW THAT VEHICLE

21:22SHALL NOT BE MOVED UNTIL THEY

21:24HAVE CONTACTED NAPS AND

21:26RECEIVED A COMPLAINT NUMBER.

21:27THEY MUST PROVIDE THE REASON

21:28FOR THE TOW, THE VIN NUMBER AND

21:30AA DESCRIPTION OF.

21:30>> THE.

21:31CAR BEFORE THEY ACTUALLY REMOVE

21:33IT.

21:33UNDER OUR LOCAL ORDINANCE.

21:35NEXT SLIDE.

21:36THANK YOU.

21:37THERE ARE SOME VIOLATIONS OF

21:39OUR TOWING ORDINANCE.

21:40AGAIN THESE ARE ALL CIVIL

21:43PENALTIES AS IN WITH THAT

21:45SENATE BILL FROM 2022 THAT

21:47CRIMINALIZED AND AT THAT TIME

21:49THESE ORDINANCES REMAINED

21:52CIVIL.

21:52BUT IF SOMEONE INTERFERES WITH

21:53THE TOW UM AND WHETHER IT IS

21:57TRYING TO REMOVE THEIR VEHICLE

21:59UM BLOCKING A TOW TRUCK

22:00OPERATOR FROM HITCHING AND

22:02HOOKING THE VEHICLE, THEY CAN

22:04BE CIVILLY CITED FOR

22:05INTERFERENCE WITH A TOW AND THE

22:08PENALTY IS UP TO $100.

22:10PER VIOLATION.

22:11AND OUR OFFICERS UM, HAVE THE

22:14OPPORTUNITY IF NEEDED TO ISSUE

22:15THOSE PARTICULAR CIVIL

22:17CITATIONS IN MOST INSTANCES,

22:20INTERFERENCE WITH THE TOW IS

22:22SOMETHING THAT WOULD BE CITED

22:23AGAINST THE VEHICLE.

22:24OWNER OR.

22:25>> THE.

22:25VEHICLE DRIVER.

22:26THAT IS NOT SOMETHING THAT

22:27WOULD BE CITED AGAINST THE TOW

22:29TRUCK OPERATOR.

22:29>> WHO'S.

22:30APERFORMING THE TOW.

22:31IT WOULD BE CITED AGAINST ANY

22:33OTHER THIRD.

22:33PARTY WHETHER IT'S THE VEHICLE

22:35OWNER OR PASSENGER WHO IS

22:36TRYING TO STOP THAT TOW FROM

22:38OCCURRING IN THAT MOMENT.

22:40NEXT SLIDE PLEASE.

22:43WE DO HAVE SOME CONSUMER

22:44PROTECTIONS AT LEAST AT THE

22:47STATE LEVEL.

22:48UM.

22:49>> ATTORNEY GENERAL JEFF

22:50JACKSON HAS PURSUED TOWING

22:52PRACTICES UM EVEN VERY RECENTLY

22:54AS IT RELATES TO ALLEGATIONS OF

22:56PREDATORY TOWING AND A RECENT

22:58JUDGMENT FROM HIS OFFICE STATED

23:00THAT, UM, CERTAIN BULLET POINTS

23:01THAT WE HAVE LISTED HERE.

23:03YOU CAN'T TOW VEHICLES WITHOUT

23:05GETTING PERMISSION.

23:06UH, YOU CANNOT CHARGE EXCESSIVE

23:07AMOUNTS FOR TOWING.

23:09I KNOW THAT IS A BIG PART OF

23:10THE CONVERSATION AS TO WHAT

23:11EXCESSIVE ACTUALLY MEANS BASED

23:14ON THE NATURE OF THE TOW, THE

23:15SIZE OF THE VEHICLE AND ANY

23:17ASSOCIATED FEES UM, FOR USING

23:20CREDIT CARDS AND OTHER.

23:21SORTS SUCH.

23:23METHODS OF PAYMENT I MEAN YOU

23:25HAVE TO HAVE.

23:25CLEARLY COMPLIANT SIGNAGE

23:28SIMILAR TO THAT REQUIRED IN OURA

23:30STATE OR EXCUSE ME OUR LOCAL

23:32ORDINANCE CANNOT BOOT A VEHICLE

23:34WHILE THE VEHICLE VEHICLE

23:35EXCUSE ME WHILE THE DRIVER IS

23:37NOT INSIDE WITHOUT FIRST

23:38INFORMING THEM AND ALLOWING

23:39THEM A CHANCE TO REMOVE IT.

23:41WE HAVE SEEN OCCURRENCES LIKE

23:43THAT IN CHARLOTTE SPECIFICALLY

23:44WITH 18 WHEELERS WHERE THE

23:46DRIVER MIGHT BE INSIDE AND

23:48SLEEPING AND THEY WAKE UP TO A

23:50VEHICLE THAT HAS BEEN BOOTED

23:51WHILE THEY ARE INSIDE A SORT OF

23:52SEPARATE.

23:53SLEEPER TRUCK AND THEN ALSO THE

23:55ATTORNEY GENERAL'S OFFICE UM

23:57HAS.

23:58RULED THAT.

23:58YOU CANNOT CHARGE FABRICATED

24:01FEES OR PENALIZE CUSTOMERS FOR

24:04PICKUP DELAYS AND OTHER SORTS

24:05OF THINGS.

24:05THE FEES ON THE SIGNAGE IS WHAT

24:07SHOULD BE APPROPRIATELY CHARGED

24:09AND NOT ANY SORT OF ANCILLARY

24:11FEES BASED ON THE NATURE OF THE

24:13PARTICULAR ENCOUNTER FOR TOWING

24:16.

24:16NEXT SLIDE CMPD UM OFTEN SPENDS

24:20HUNDREDS OF HOURS ON TOWING

24:23CALLS FOR SERVICE.

24:24UM I CAN SAY THAT WHEN WE GET

24:27QUESTIONS AND CONCERNS ABOUT

24:29TOWING WE GO TO LOOK FOR THATA

24:30PARTICULAR DATE OF HOW MANY

24:31TOWING CALLS FOR SERVICE WE

24:32HAVE AT INSTANCES WHERE IN ONE

24:3624 HOUR PERIOD UM THERE HAVE

24:38BEEN 30.

24:39CALLS FOR.

24:40>> SERVICE RELATED TO TOWING

24:41AND THAT'S WHETHER IT'S

24:42PERSONAL VEHICLES OR COMMERCIAL

24:44VEHICLES.

24:45AND SO SOMETIMES EVEN WHEN WE

24:46ARE LOOKING FOR A PARTICULAR

24:48TOW INCIDENT SO WE CAN MAKE A

24:49LEGAL ASSESSMENT AND PROVIDE

24:51ADVICE TO OUR OFFICERS,

24:53SOMETIMES IT TAKES US A BIT TO

24:54ACTUALLY NARROW DOWN WHICH

24:56PARTICULAR TOWING INCIDENT

24:58OCCURRED.

24:58AND THERE ARE SEVERAL CONCERNS

24:59THAT WE HAVE HEARD FROM OUR

25:01OFFICERS OVER THE LAST 12 TO 18

25:04MONTHS OF REPEATED PROBLEMS AND

25:06FREQUENTLY SEEN QUESTIONS.

25:08A LOT OF IT INVOLVES TOW TRUCK

25:10OPERATORS OFTEN WEAR

25:11BULLETPROOF VESTS AND CARRY

25:13FIREARMS AND CREATES A SORT OF

25:14ADVERSARIAL ENCOUNTER BETWEEN

25:17NOT ONLY THE PERSON WHOSE

25:18VEHICLE IS BEING TOWED BUT ALSO

25:20WHEN OFFICERS ARRIVED THERE

25:22OFTEN FIREARMS ON SCENE NOT

25:24ONLY BY THE TOW TRUCK OPERATOR

25:25BUT OFTEN VEHICLE OWNERS MIGHT

25:28POSSESS FIREARMS AS WELL.

25:30AOTHER CRIMES ARE OFTEN IMMINENT

25:32AND THESE ADVERSARIAL TOWING

25:35SITUATIONS THERE HAVE BEEN

25:36TIMES WHERE ASSAULTS,

25:38DISORDERLY CONDUCT,

25:39COMMUNICATING THREATS HAVE

25:39OCCURRED OR IMMINENTLY BEEN

25:41ABOUT TO OCCUR AGAIN JUST BASED

25:44ON THE NATURE OF ALLEGATIONS OF

25:46PREDATORY TOWING AND ARGUMENTS

25:47THAT MIGHT ENSUE BETWEEN THE

25:50TOW TRUCK DRIVER AND THE

25:51VEHICLE OPERATOR.

25:52WE'VE ALSO SEEN DRIVERS WHO

25:53HAVE REFUSED TO EXIT THEIR

25:56VEHICLES THAT ARE.

25:56ABOUT TO BE TOWED.

25:57WE'VE SEEN DRIVERS SIT ON THE

25:59HOOD.

25:59>> OR THE.

26:00ROOF OF THEIR VEHICLES IN ORDER

26:02TO TRY TO PREVENT A TOW AND

26:04WHEN OFFICERS COME OUT THE

26:06ANSWER IS OFTEN THAT TOWING IS

26:09A CIVIL ISSUE ESPECIALLY IF

26:10THERE IS A DISPUTE BETWEEN FEES

26:13AND WHETHER OR NOT A FEE IS

26:14EXCESSIVE BECAUSE OUR LOCAL

26:16GOVERNMENT CANNOT ESTABLISH

26:19MAXIMUM FEES.

26:20SEEING WHAT HE HAS TO TELL THE

26:22VEHICLE DRIVERS THAT THE FEE IS

26:25WHATEVER THE TOW COMPANY HAS

26:26ASSESSED AND ANY DISPUTE ABOUT

26:28THAT FEE IS A CIVIL MATTER THAT

26:30THEA OFFICERS COULD NOT ADDRESS

26:31CRIMINALLY BASED ON OUR

26:33EXISTING STATE LAWS AND LOCAL

26:35LAWS.

26:36SOMETIMES WE'VE SEEN ISSUES

26:37WHERE THERE ARE INCREASING TOW

26:39FEES BASED ON THE PERCEIVED

26:42BEHAVIOR OF THE PERSON WHOSE

26:43CAR IS BEING TOWED IF IT'S

26:46PERCEIVED THAT THEY ARE

26:47OBJECTING TO A FEE OR HAD A OR

26:48HAVE A BAD ATTITUDE ABOUT THEIR

26:50VEHICLE BEING TOWED, WE HAVE

26:52BEEN CALLED OUT AND HAVE

26:53RECEIVED COMPLAINTS ABOUT TOW

26:55TRUCK COMPANIES INCREASING THE

26:56FEES BASED ON JUST AGAIN THE

26:58NATURE OF THE ENCOUNTER.

27:00THE FEE MIGHT START AT 200.

27:02IT MIGHT WORK ITS WAY ALL THE

27:04WAY UP TO THE.

27:05500 OR.

27:06>> $600.

27:06MAXIMUM POSTED ON THE SIDE JUST

27:09BASED ON A PERSON'S OBJECTION

27:10TO BEING TOWED, BOOTED AND

27:12FINED.

27:12AND ALSO WE HAVE RECENTLY SEEN

27:15FEE ASSESSMENTS FOR VEHICLES

27:16FOR VEHICLE OWNERS WHO CALL CBD

27:19FOR THIS.

27:20TO OUT TO THE SCENE WE'VE SEEN

27:21SOME TOW TRUCK OPERATORS HAVE

27:24SIGNAGE THAT SAYS IF YOU CALL

27:26POLICE YOU'LL BE ASSESSED AN

27:27ADDITIONAL $200 FEE AND WE HAVE

27:29RECEIVED COMPLAINTSA THAT THESE

27:31SORT OF FEES DETER PEOPLE FROM

27:33CALLING POLICE AND EXERCISING

27:34THEIR RIGHTS TO CALL 911 IF

27:36THERE IS SOME SORT OF DISPUTE

27:38WHETHER IT'S OF A CRIMINAL OR

27:39CIVIL NATURE UM OUT ON THE

27:42SCENE NONETHELESS OFFICERS DO

27:44RESPOND AND THEN AGAIN WHEN

27:45PERSONS QUESTION THE FEE BEING

27:47ASSESSED FOR THE TOWING OR THE

27:48BOOTING, OFFICERS THEN HAVE TO

27:50SAY WE ARE HERE FOR CRIMINAL

27:52ENFORCEMENT BUT ANY CIVIL

27:54DISPUTES ABOUT THESE FINES NEED

27:55TO GO OVER TO THE COURTHOUSE.

27:56BUT I JUST WANTED TO GIVE THE

27:58COMMITTEE SOME GENERAL CONCERNS

28:00ON TOWING THAT OUR OFFICERS SEE

28:03DAY TO DAY OR EVEN HOUR TO HOUR

28:05IN SOME INSTANCES DEPENDING ON

28:06HOW MANY UM TOWS ARE OCCURRING

28:09THAT DAY.

28:09AND DEPUTY CHIEF JACQUELINE

28:11EXCUSE ME, JACQUELINE BRADLEY

28:12IS HERE IF THE COMMITTEE HAS

28:14ANY QUESTIONS TOWARDS THE END

28:15ABOUT SEEING PERSPECTIVE ON

28:17THAT NEXT SLIDE.

28:20AT THIS POINT THE CITY

28:21ATTORNEY'S OFFICE DOES HAVE

28:23SOME RECOMMENDATIONS.

28:24AGAIN KEEPING IN MIND THE

28:26LIMITATIONS OF OUR STATE LAW

28:28WHILE WE ARE PERMITTED TO

28:29REGULATEA BUSINESSES, WE CANNOT

28:32IMPOSE.

28:32CRIMINAL PENALTIES DURING THE

28:35REGULATION OF THOSE BUSINESSES

28:36.

28:37WE CAN IMPOSE CIVIL FINES AS WE

28:39CURRENTLY DO UNDER OUR TOWING

28:41ORDINANCE.

28:41BUT SO THE FIRST RECOMMENDATION

28:43IS NOT HAVING TO DO WITH FINES

28:45BUT TO REQUIRE PRE TOWING

28:47AUTHORIZATION 24 HOURS A DAY.

28:49ON THE PRIOR SLIDE WE SHOW THAT

28:52FROM 7 A.M. TO 7 P.M. A TOW

28:54TRUCK EXCUSE ME A TOW TRUCK

28:57OPERATOR MUST HAVE WRITTEN

28:59AUTHORIZATION FROM A PROPERTY

29:00OWNER BEFORE TOWING A VEHICLE

29:02AND TO ADD SOME EXTRA

29:04REQUIREMENTS WE COULD MAKE THAT

29:07A 24 HOUR WRITTEN AUTHORIZATION

29:09REQUIREMENT.

29:10RECOMMENDATION NUMBER TWO.

29:11WOULD BE TO PROHIBIT THE TOWING

29:13OF OCCUPIED VEHICLES.

29:14THERE ARE.

29:15OTHER CITIES IN NORTH CAROLINA

29:17THAT HAVE SIMILAR LOCAL LAWS

29:19THAT STATE A VEHICLE CANNOT BE

29:21TOWED IF IT IS OCCUPIED BY ANY

29:24PERSON AT ANY TIME.

29:25NUMBER THREE.

29:26THE CITY ATTORNEY'S OFFICE

29:28RECOMMENDS INSTITUTING

29:29ESCALATING PENALTIESA FOR REPEAT

29:32TOWING VIOLATORS.

29:33AGAIN, THOSE WOULD BE CIVIL

29:35PENALTIES.

29:35WE CANNOT.

29:36IN IMPLEMENT ANY SORT OF

29:38CRIMINAL FINES AND CHARGES

29:40ASSOCIATED WITH THAT.

29:40AND THEN RECOMMENDATION NUMBER

29:42FOUR WOULD BE THAT CITY COUNCIL

29:43CAN CERTAINLY CONSIDER ADDING

29:45PREDATORY TOWING TO ITS 2027

29:47LEGISLATIVE AGENDA.

29:48AGAIN, THE CITY CAN ONLY DO

29:50WHAT IS AUTHORIZED BY STATE LAW

29:53AND TOWING IT THIS TIME AND

29:54BECAUSE OF THE PROHIBITION OF

29:56CRIMINALIZING BUSINESS

29:57ACTIVITY, THE CITY WOULD NOT BE

30:00ABLE TO.

30:00IMPOSE CRIMINAL PENALTIES ON

30:03TOW COMPANIES THAT MIGHT BE

30:05PARTICIPATING IN WHAT SEEMS TO

30:08BE AN ALLEGED ACT OF PREDATORY

30:10TOWING.

30:10NEXT SLIDE.

30:14THIS CONCLUDES THE SUBSTANTIVE

30:16PART OF OUR PRESENTATION TODAY

30:18ON PREDATORY TOWING.

30:19AND SO FOR NEXT STEPS THE

30:21COMMITTEE CERTAINLY COULD MOVE

30:23TO HAVE THIS MATTER GO TO FULL

30:24COUNCIL WHICH WOULD CLOSE IT

30:25OUT OF COMMITTEE.

30:26OR THERE COULD BE NO.

30:27FURTHER RECOMMENDATION UM FROM

30:29THE COMMITTEE LEVEL WHICHA WOULD

30:30AGAIN CLOSE THIS MATTER OR WE

30:32CAN HAVE CONTINUED DISCUSSIONS

30:33AND FEEDBACK.

30:34UM AS OFTEN OCCURS AT COMMITTEE

30:36WE CAN COME BACK AND ANSWER

30:38ADDITIONAL.

30:38QUESTIONS AT ANOTHER POINT.

30:41THANK YOU.

30:42>> THANK YOU.

30:42ATTORNEY BATTLE.

30:44UM I.

30:45HAVE MR..

30:48DRIGGS FOLLOWED BY MISS AZAMARA

30:50.

30:54AND THEN I HAVE.

30:55MR. GRAHAM.

30:56AS WELL.

30:59ALL RIGHT.

30:59MR. DRINKS THE FLOOR IS YOURS.

31:02SO THE.

31:03FRAMEWORK LOOKS.

31:05WELL THOUGHT OUT.

31:07WHAT I'M WONDERING IS WHAT

31:08REALLY HAPPENS IN THE REAL

31:09WORLD.

31:10UH, SO FAR THE CALLS MADE TO.

31:14CMPD BEFORE THE.

31:14TOWS TAKE PLACE TO THE.

31:16OWNERS ISSUE.

31:19I MY.

31:19IMPRESSION FROM.

31:20>> HEARING COMPLAINTS IS THAT

31:21OFTEN THAT'S NOT THE CASE AND

31:24PEOPLE TALK.

31:25ABOUT HAVING THEIR.

31:25CARS HELD.

31:26FOR DAYS AND.

31:27>> BEING CHARGED THOUSANDS OF

31:28DOLLARS.

31:29SO UHA IT.

31:31>> WOULD.

31:31BE.

31:31GREAT TO.

31:32>> HAVE I.

31:32GUESS SOME.

31:33>> DATA ON UH, WHAT.

31:34WE KNOW.

31:35ABOUT THE.

31:37INDUSTRY HOW MANY TOWING.

31:39ACTUALLY TAKE.

31:39>> PLACE AND UH, HOW CAN WE

31:43CLASSIFY THE PROBLEMS THAT

31:44PEOPLE ARE.

31:45COMPLAINING ABOUT THEIR

31:46OCCURRENCE AND SEE WHETHER.

31:48>> WE CAN GET.

31:49>> OUR ARMS AROUND THIS PROBLEM

31:50BECAUSE YOU KNOW.

31:51I WOULDN'T CHANGE MUCH OF WHAT

31:52IS WRITTEN.

31:53I THINK.

31:53>> WHAT.

31:53WHAT WE.

31:54>> HAVE WRITTEN DOWN PROBABLY

31:55GOES TO THE EXTENT OF OUR

31:57AUTHORITY FOR THE MOST PART.

31:59BUT UH.

32:00IT'S JUST HARD FOR.

32:01CMPD, I THINK TO DO.

32:03EVERYTHING THAT.

32:03>> IS SUGGESTED THEY DO HERE.

32:06UM WE.

32:07>> DON'T HAVE THAT RIGHT.

32:08WE DO NOT HAVE DATA OR ANYTHING

32:10ABOUT HOW MUCH TOWING GOES.

32:12ON OR HOW MANY COMPLAINTS.

32:13THERE ARE ABOUT TOWING.

32:14THE DATA IS CURRENTLY BEING

32:17GATHERED.

32:17UM, WE WERE TRYING TO

32:18DISTINGUISH WHETHER OR NOT WE

32:19SHOULD FOCUS MORE ON PERSONAL

32:21VEHICLES OR COMMERCIAL TOWING,

32:23BUT WE DO HAVE THOSE NUMBERS IN

32:25PROGRESS AND I CAN PRESENT

32:26THOSE TO YOU HOPEFULLY IN IN

32:29THE DAY.

32:29TODAY ORA BY TOMORROW.

32:31UH, GREAT.

32:32BECAUSE I THINK.

32:33>> THAT WOULD PROBABLY COME

32:34CLOSER TO SUGGESTING WHAT WE

32:35COULD DO.

32:37>> RIGHT.

32:37AND WHAT THE PROBLEMS ARE IN

32:38PRACTICE.

32:39I WAS CURIOUS THAT ON SLIDE.

32:41UH.

32:42>> SIX IT SAYS THAT BOATING IS

32:46PROHIBITED.

32:48AND THEN ON.

32:50ON SLIDE SEVEN IT SAYS BOATING

32:52SERVICES MUST DISPLAY PHOTO.

32:55ID SO HOW COME WE HAVE BOATING

32:57SERVICES WHEN BOOTING IS

32:58PROHIBITED.

32:59SO FOR SLIDE SIX THAT

33:00COMMERCIAL IS FOR COMMERCIAL

33:02VEHICLES.

33:03JUST COMMERCIAL YES.

33:04OKAY SO.

33:05UM PERSONAL.

33:05VEHICLES CAN BE BOOTED.

33:07>> YES SIR OKAY.

33:08THAT'S A DISTINCTION.

33:10UM.

33:13THE COURT SAID YOU MAY NOT

33:15CHARGE EXCESSIVE AMOUNTS SO

33:17THAT'S NOT US.

33:18THAT'S THE COURT.

33:20BUT WHAT IS THE STANDARD THAT

33:22THEY USE TO DEFINE THAT.

33:24THERE'S NO TRUE STANDARD FOR

33:26THE FEES.

33:27IT DEPENDS ON JUST THE NATURE

33:29OF.

33:29THE TOW. A

33:30IMAGINE WHETHER VEHICLES ON THE

33:32SIDE OF THE ROAD VERSUS IN A

33:34SITUATION WHERE IT'S MUDDY AND

33:36TAKES LONGER TIME OR A BIGGER

33:37TOW TRUCK VEHICLE AND ALSO AS

33:40IT RELATES TO COMMERCIAL TOWING

33:43OFTENTIMES YOU DON'T SEE YOUR

33:44STANDARD TOW TRUCK COME OUT FOR

33:45THOSE YOU SEE THOSE SORT OF UM

33:47HEAVY HAULER.

33:48TOW TRUCKS.

33:49THAT COME OUT AND THEY ARE

33:50TYPICALLY FROM WHAT WE HAVE

33:52SEEN THOUSANDS UPON THOUSANDS

33:54OF DOLLARS.

33:54AND SO WHILE STATE THE COURT

33:57HAS ALSO STATED THAT WHILE THE

33:59FEES CANNOT BE EXCESSIVE, IT'S

34:01STILL WE EMPHASIZE IS THAT A

34:03LOCAL MUNICIPALITY CANNOT

34:05DETERMINE WHAT A MAXIMUM FINE

34:07COULD BE.

34:08AND SO I BELIEVE THE COURTS

34:09WILL DETERMINE THE EXCESSIVE

34:10NATURE IN A V GIVEN THE

34:12PARTICULAR SITUATION.

34:15OKAY, I THINK THAT'S ALL MY

34:17QUESTIONS.

34:18I JUST THINK COLLEAGUES THAT UH

34:21WE CAN'T DO JUSTICE TO THIS

34:23REFERRAL UM, WITHOUT I MEAN

34:25THIS EXPLAINS THE KIND OF LEGAL

34:27FRAMEWORK.

34:27THAT EXISTS TODAY.

34:28IT DOESN'T TELL US REALLY MUCH

34:29ABOUT WHAT'S GOING ONA AND

34:31THEREFORE UH, DOESN'T SUGGEST

34:32TO.

34:33>> ME.

34:33AT.

34:33LEAST WHETHER THERE ARE THINGS

34:34THAT WE SHOULD DO TO PREVENT

34:36LIKE ABUSES SHOULD WE TOUGHEN

34:38UP THE ENFORCEMENT.

34:40UM.

34:40>> OR WHERE WHERE IS.

34:41>> THE INTERVENTION.

34:42CALLED FOR TO RESPOND?

34:44SO FOR THAT REASON, UH, I

34:47PERSONALLY WOULD PROBABLY NOT

34:50REFER THIS OUT TODAY.

34:53THANK YOU.

34:55>> THANK YOU.

34:55>> MR. DRIGGS.

34:56UM, AS ATTORNEY BATTLE

34:58MENTIONED, ADDITIONAL

35:00INFORMATION IS BEING GATHERED.

35:01SO WE WILL HAVE AN OPPORTUNITY

35:03TO DO A DOUBLE.

35:04CLICK ON.

35:06ON ACTUALLY.

35:06>> WHAT'S GOING ON IN THE CITY

35:08WITHIN CITY LIMITS.

35:09UH.

35:09IF WE DON'T.

35:10REFER IT OUT COMMITTEE.

35:11YES.

35:11>> WE DON'T WE.

35:12DON'T HAVE.

35:12THE NO ACTION.

35:14NECESSARILY NEEDS TO BE TAKEN

35:15TODAY RIGHT?

35:15>> YEAH ABSOLUTELY.

35:17ALL RIGHT I HAVE MISS AZUMA

35:19THEN I HAVE MR. GRAHAM.

35:21THANK YOU, MADAM CHAIRWOMAN.

35:23>> FIRST I JUST WANT TO.

35:23THANK THE.

35:24MAYOR FOR.

35:25REFERRING THIS ITEM TO THE

35:27SAFETY COMMITTEE.

35:28I REMEMBER.

35:29DURING THE COUNCIL MANAGER. A

35:30TOPICS I RAISED PURGATORY

35:32TOWING BECAUSE OF CONCERNS I

35:34WAS HEARING FROM OUR RESIDENTS

35:36AND THE PRESENTATION.

35:38CONFIRMS SOME OF THE CONCERNS

35:40THAT WAS BROUGHT TO OUR

35:41ATTENTION IN THE FIRST PLACE.

35:43CMPD IS BEING.

35:45CALLED AND THEY'RE SPENDING SO

35:46MANY HOURS RESPONDING TO TOWING

35:49CALLS AND.

35:51STAFF HAS IDENTIFIED SITUATIONS

35:53WHERE OUR RESIDENTS HAVE BEEN

35:55CHARGED ADDITIONAL FEE JUST FOR

35:57CALLING THE.

35:59CMPD AND.

36:00>> SO CERTAINLY NO RESIDENTS

36:01SHOULD BE PENALIZED OR BEING

36:04RETALIATED FOR CALLING 911.

36:07SO UH.

36:08,ATTORNEY BATTLE.

36:08IF YOU CAN SPEAK TO.

36:10WHAT ACTION CAN.

36:13WE TAKE.

36:15TO PREVENT RETALIATION LIKE

36:17THAT?

36:18I CERTAINLY APPRECIATE THE FOUR

36:20RECOMMENDATIONS, BUT I WOULD

36:21LIKE.

36:21>> TO SEE.

36:22WHAT MEASURES.

36:23CAN WE TAKE OR PUT IN.

36:24PLACE TO PREVENT RETALIATIONS

36:27LIKE THAT.

36:29THOSE PARTICULAR. A

36:30THANK YOU COUNCIL MEMBER AZUMI

36:32OR FOR THE QUESTION UM THOSE

36:33PARTICULAR TYPES OF DISPUTES

36:35RELATED TO FEES AND FINES FOR

36:37CALLING CMPD I THINK MIGHT BE

36:40BEST SUITED BY PERSONS

36:41CONTACTING THE ATTORNEY

36:42GENERAL'S OFFICE ABOUT THOSE

36:44BUSINESS PRACTICES.

36:45HOWEVER, THE CITY ATTORNEY'S

36:46OFFICE IS NOW CURRENTLY LOOKING

36:49AT OPTIONS TO SPECIFICALLY HAVE

36:51MAKE SURE THAT CMPD CITY OF

36:53CHARLOTTE AND THE CITY LOGO IS

36:54NOT LISTED ON THESE SIGNS

36:56BECAUSE SOME OF THE COMPLAINTS

36:57WE HAVE RECEIVED HAVE BEEN.

37:00THE BELIEF.

37:01THAT CPD IS ASSESSING THE FINE

37:04TO THE TOW TRUCK COMPANY AND

37:06THAT THE TOW TRUCK COMPANIES IS

37:07PASSING THAT FINE OFF TO THE I

37:11SAY CONSUMER BUT THEY'RE.

37:12>> NOT.

37:12A CUSTOMER.

37:13THEY ARE NOT WILLING WILLFULLY

37:14BEING TOWED.

37:15AND SO WE ARE LOOKING AT WAYS

37:17TO ADDRESS THAT UM, WHETHER IT

37:18NEEDS TO BE SEIZURE DECEASED OR

37:19OTHER COMMUNICATIONS WITH THOSE

37:21COMPANIES TO MAKE IT CLEAR THAT

37:23THESE FEES ARE NOT ANYTHING

37:24ASSESSED BY THE CITY OR CMPD.

37:27SO WE'RE CERTAINLY TRYING TO

37:28ADDRESS THAT ON THE LEGAL SIDE,

37:29UM, FROM THE CITY ATTORNEY'SA

37:30OFFICE.

37:31BUT I DO STILL THINK THAT'S ONE

37:32OF THOSE CONSUMER PROTECTIONS

37:33WHERE THE ATTORNEY GENERAL'S

37:35OFFICE.

37:35>> COULD BECOME INVOLVED.

37:37I THINK.

37:38>> THAT'S GREAT.

37:39UM, AS WE'RE LOOKING AT SIGNAGE

37:43,I THINK WE SHOULD ALSO.

37:44LOOK AT.

37:45HAVING.

37:46>> ITS REFER PEOPLE TO THE

37:49ATTORNEY GENERAL'S OFFICE SO

37:51THAT, UH, THEY KNOW THAT THEY

37:53CAN CALL THEM RATHER THAN

37:55CALLING UM, THE.

37:56>> CITY.

37:57OF CHARLOTTE.

37:57SO IT'S ONLY SUPPOSED THE FOUR

38:00RECOMMENDATIONS IF WE CAN GO

38:01BACK TO THE RECOMMENDATION

38:02SLIDE I SUPPORT THAT.

38:04I WOULD ALSO LIKE STAFF TO

38:05EVALUATE TO ADDITIONAL.

38:08PROTECTIONS BEFORE THIS COMES

38:09BACK.

38:10UH.

38:10>> NUMBER ONE ESTABLISHING A

38:13PROCESS FOR TRACKING REPEAT

38:15OFFENDERS UH, REPEAT VIOLATORS

38:17.

38:19AND REFERRING.

38:20SOME OF THESE UNFAIR PREDATORY

38:22PRACTICES TO THE ATTORNEY

38:24GENERAL'S OFFICE.

38:26AND SECOND, UH, PROHIBITING

38:30RETALIATORYA FEES THAT WE ARE

38:32SEEING, UM.

38:33THAT IS TIED TO CALLING CMPD.

38:37SO THOSE ARE THE TWO ITEMS THAT

38:38I WOULD LIKE.

38:39TO SEE BEFORE IT.

38:40BEING REFERRED OUT TO THE

38:42COUNCIL.

38:44UM OH, I WANT TO END IT WITH

38:46SAYING THAT MOST TOWING

38:47COMPANIES DO FOLLOW THE RULES.

38:49I THINK THERE ARE JUST SOME.

38:50>> BAD.

38:51ACTORS THAT'S GIVING.

38:52THE INDUSTRY A.

38:53BAD NAME.

38:54OH THAT'S ALL I HAVE.

38:55THANK YOU.

38:57.

38:58>> SO ATTORNEY BATTLE, JUST.

38:59>> A POINT.

39:00>> OF CLARIFICATION HERE.

39:01NUMBER THREE.

39:02ON THE RECOMMENDATIONS IS

39:05INSTITUTE ESCALATING PENALTIES

39:07FOR REPEAT VIOLATORS.

39:09.

39:09VIOLATORS ARE MEANT TO

39:11REPRESENT HOME THE.

39:13ACTUAL TOWING OPERATORS.

39:14OR THE ACTUAL.

39:16CONSUMERS OR RESIDENTS THAT ARE

39:17BEING TOWED.

39:21BY THE.

39:22THAT SO WE.

39:23DON'T KNOW WHAT THOSE ARE.

39:25RIGHT WE KNOW WE DON'T KNOW

39:26WHAT THE PENALTIES ARE.

39:29.

39:29THOSE PENALTIES ARE NOTA IN THE

39:31SLIDES IS THAT RIGHT.

39:32SO RIGHT NOW UM THERE CAN BE

39:36CIVIL VIOLATIONS FOR NOT HAVING

39:38PROPER SIGNAGE NOT DISPLAYING

39:41YOUR NAME.

39:42WHEN REQUESTED FOR NOT HAVING

39:44SIGNAGE ON.

39:45THE BOOTING VEHICLE.

39:46THOSE ARE THINGS THAT A TOW

39:48TRUCK COMPANY CURRENTLY COULD

39:49GET A CIVIL FINE FOR.

39:50BUT RIGHT NOW AS WRITTEN IT'S

39:52CAPPED AT THAT $100.

39:54PER OCCURRENCE.

39:55THE COMMITTEE COULD THEN REFER

39:57TO COUNCIL TO FOR COUNCIL TO

39:59HAVE INCREASING FEES FOR REPEAT

40:01OFFENDERS OF THOSE CIVIL

40:03VIOLATIONS.

40:04SO THE ENTIRE TOWING ORDINANCE

40:07UM IF ANYONE VIOLATES ANY

40:09PARTICULAR.

40:09PART WHETHER IT BE.

40:11THE SIGNAGE POOR PORTION OR

40:13FAILING TO CONTACT CPD PRIOR TO

40:16A TOW ALL OF THOSE CAN BE

40:18CIVILLY ENFORCED.

40:19>> JUST.

40:19NOT CRIMINALLY.

40:21MR. JENKS.

40:21>> YOU HAVE A FOLLOW UP.

40:23SO ON SLIDE NINE IT SAYS UH

40:25CIVIL PENALTY OF $100 PER

40:28VIOLATION.

40:29DOES THAT APPLYA TO THE OWNER OF

40:31THE VEHICLE OBSTRUCTING A

40:32LAWFUL TOW OR TO ALL VIOLATIONS

40:34.

40:35THAT CAN APPLY TO ALL

40:37VIOLATIONS OF THE TOWING

40:38ORDINANCE?

40:38BUT THERE'S A SPECIFIC CARVE

40:40OUT FOR INTERFERING FOR A TOW

40:41AND THAT'S FOR ANY THIRD PARTY

40:43WHETHER IT'S THE DRIVER.

40:44>> OR PASSENGER.

40:45>> OF A VEHICLE.

40:45AND SO ALL OF.

40:47THE REQUIREMENTS OF THE TOWING

40:49ORDINANCE WERE LISTED IN THIS

40:51PRESENTATION AND ANY THE

40:53FAILURE TO COMPLY WITH ANY OF

40:55THOSE REQUIREMENTS CAN

40:57INSTITUTE THAT CIVIL FINE

40:59PROCESS.

40:59BUT MOST.

41:00>> OF THE REQUIREMENTS APPLY TO

41:01THE TOW TRUCK COMPANY AND THE

41:05ONE THAT REQUIRED THAT EXCUSE

41:06ME APPLIES TO THE.

41:08DRIVER OR.

41:08>> THIRD PARTY IS THE

41:09INTERFERENCE.

41:10AND SO.

41:11THERE ARE APPLICABLE CIVIL

41:12FINES FOR.

41:13BOTH RIGHT.

41:15SO THEN MY QUESTION GETTING

41:17BACK TO WHAT I SAID BEFORE IS

41:18HOW OFTEN IS THAT PENALTY

41:19ASSESSED.

41:20IT LOOKS LIKE SOMETHING THAT

41:21WOULD BE A TRIVIAL COST OF

41:23BUSINESS THE.

41:24>> WAY THESE PEOPLE.

41:24>> BILL.

41:25FOR FOR.

41:25>> THEIR BEHAVIOR.

41:27SO UH AND YOU KNOW, I SAY

41:29BEHAVIOR I MEAN THEREA ARE

41:30LEGITIMATE COMPANIES BUT I'M

41:32JUST SAYING IN THE CONTEXT OF

41:33THE UH, ECONOMICS OF THE TOWING

41:36BUSINESS AND GIVEN THE PROBABLY

41:38LIMITED FREQUENCY OF THE ACTUAL

41:40IMPOSITION OF THESE FINES,

41:43THAT'S NOT A DETERRENT.

41:44SO THAT WOULD BE SOMETHING TO

41:46FOCUS ON IF WE TALK AGAIN

41:47THANK.

41:48>> YOU THANK YOU.

41:49THE THE BEFORE I.

41:50PASS IT ON.

41:50>> TO MR..

41:51GRAHAM, THE OTHER.

41:52FOLLOW UP.

41:52>> TO THIS IS.

41:54THE ACTUAL.

41:55PRACTICE OF.

41:57CMPD TO.

41:58ASSESS THESE THINGS WHEN

41:59THEY'RE CALLED.

42:00RIGHT.

42:01>> SO I'M ASSUMING.

42:03THAT CMPD ONLY.

42:06UM GOES OUT OR INTERACTS.

42:07WITH THESE MOMENTS WHEN THE

42:09RESIDENT CALLS CMPD.

42:12UM THAT AGAIN.

42:13THEY ARE RISKING THAT THI

42:15ASSESSMENT THERE BUT IS THERE

42:17IS THERE A STANDARD.

42:18PRACTICE PRACTICE OF LOOKING AT

42:21AR IS THERE IN THE NAME

42:23ACTUALLY IDENTIFIED?

42:24IS THE IS THE ACTUAL CAR MARKED

42:27?

42:27ARE THERE CERTAIN PROTOCOLS IN

42:29PLACE I THINKA THAT'S A QUESTION

42:32AND ALSO UM POTENTIALLY AN

42:36OPPORTUNITY FOR MAKING SURE

42:37THAT IT IS DONE WHEN THESE

42:39CALLS ARE BEING MADE.

42:41YES.

42:42>> THANK YOU CHAIR ANDERSON, UM

42:44CMPD IS AWARE OF THE SIGNAGE

42:46REQUIREMENTS.

42:46SOMETIMES THEY WILL CALL THE

42:47POLICE ATTORNEYS UNIT TO MAKE

42:49SURE THEIR PARTICULAR SIGN

42:51MATCHES UM, WHAT THE

42:52REQUIREMENTS ARE IN THE

42:53ORDINANCE AND THEY WILL HAVE

42:55COMMUNITY COORDINATORS AND

42:56OTHER UM STAFF AT THE.

42:59DIVISION'S GO.

43:00>> OUT TO TOW COMPANIES TO SAY

43:01IF THIS PARTICULAR PARKING LOT

43:03YOUR SIGNS DO NOT MEET THE

43:04REQUIREMENTS BECAUSE THERE ARE

43:05EVEN REQUIREMENTS ABOUT SIGNS

43:07BEING POSTED AT EVERY ENTRY

43:09POINT AND FOR THE BIGGER

43:10PARKING LOTS EVERY 50FT THEY

43:12HAVE TO BE POSTED AS WELL.

43:14SO IF THEY OF A TOW TRUCK

43:16COMPANY OR PROPERTY OWNER FAILS

43:17TO MEET SIGNAGE REQUIREMENTS,

43:18OUR COMMUNITY COORDINATORS ARE

43:20ASSESSING THAT AND TRYING TO

43:21SPEAK WITH PEOPLE PROACTIVELY.

43:23BUT LET'S SAY THERE WAS NOT A

43:26PROACTIVE CONVERSATION HERE AND

43:27OFFICERS ARE CALLED OUT TO DEAL

43:28WITH THAT SITUATION.

43:29THEY WOULD ASSESSA WHETHER OR

43:31NOT THEY ARE ACTUAL POSTED

43:33SIGNAGE PER THE ORDINANCE FOR

43:35THE THAT WOULD ALLOW THE TOWING

43:36COMPANY TO EVEN ENFORCE THE TOW

43:38IN THOSE SITUATIONS.

43:39SO THEY ARE MAKING THOSE

43:41ASSESSMENTS TO MAKE SURE YOU

43:42KNOW IS THIS VEHICLE MARK THE

43:43WAY IT'S SUPPOSED TO BE IF.

43:44YOU ARE.

43:45>> BOOTING A VEHICLE THEY ARE

43:46DOING THOSE SORTS OF THINGS.

43:47BUT AGAIN IT GOES BACK TO IT

43:49BEING A CIVIL FINE AND SOMEWHAT

43:51SIMILAR TO THE PEDALING

43:53CONVERSATIONS THAT THE

43:54COMMITTEE HAS HAS HAD.

43:56SOMETIMES THAT $100 IS THE COST

43:58OF DOING BUSINESS THAT DAY AND

44:00THE COMPANIES WILL PAY THE FINE

44:02AND THEN CONTINUE TO UM.

44:04PERFORM WHATEVER.

44:05TOW THEY ARE TOWING.

44:07THANK YOU.

44:08>> I HAVE, UH, MR..

44:09GRAHAM AND THEN.

44:10>> I HAVE MISS OWENS.

44:11UH, THANK YOU, MADAM CHAIRMAN.

44:12UH, I THINK COUNCILMEMBER TRACY

44:14GOT TO THE POINT I WAS GOING TO

44:16ASK WHICH WAS THE THE CIVIL

44:18PENALTY AND IT'S NOT EVEN A

44:20SLAP ON THE HAND.

44:21UM, FOR FOR SURE.

44:23UH, AND AND IT'S I THINK IT

44:25NEEDS TO BE HIGHER AND AND AND

44:28PIVOTED TOWARDS THE TOWINGA

44:30COMPANIES.

44:31UH, I DON'T WANT ADD INSULT TO

44:34INJURY.

44:37TO TO THE FOLKS WHO ARE GETTING

44:38THEIR CARS TOWED AND THEN THEY

44:39GET A HIGHER FEE AS WELL FROM

44:41THE CITY.

44:42UH, BUT CERTAINLY I THINK THERE

44:44ARE BAD ACTORS OUT THERE IN

44:46THIS INDUSTRY NOTWITHSTANDING

44:48THAT I BELIEVE IT'S A

44:50LEGITIMATE BUSINESS THAT PEOPLE

44:51ARE TAKING ADVANTAGE OF THE

44:54CITIZENS OF THE COMMUNITY AND

44:55IT'S A LEGISLATIVE FIX.

44:57UH, AND SO CERTAINLY AS

44:59CHAIRMAN OF THE

44:59INTERGOVERNMENTAL RELATIONS

45:00COMMITTEE, I WOULD CERTAINLY

45:01ENTERTAIN UH, IT BEING A PART

45:03OF OUR LEGISLATIVE AGENDA.

45:05UM, HOWEVER THEY THOSE GUYS

45:07HAVE A PRETTY GOOD LOBBYING

45:09FIRM UP THERE AS WELL.

45:10UH, THAT'S PROTECTING THE

45:11INTERESTS OF THE TOWING COMPANY

45:13.

45:13SO IT'S UH IT WON'T BE AN EASY

45:15THING TO DO FOR SURE, BUT I

45:17THINK IT'S REALLY WORKING.

45:19UH, AND HIGHLIGHTING THIS THING

45:21THROUGH THE ATTORNEY GENERAL'S

45:22OFFICE AND WORKING WITH HIM, UH

45:24,CONSTRUCTIVELY, UH, TO

45:26IDENTIFY LOCALLY WHO THE BAD

45:27ACTORS ARE.

45:28AND YOU WOULD THINK THATA

45:30INDIVIDUALS IN THE INDUSTRY

45:31WOULD HELP US WITH THAT, RIGHT?

45:33UM, BECAUSE, UH, IT MAKES

45:36EVERYBODY LOOKS BAD, UH, WHEN

45:38SOMETHING LIKE THIS HAPPENS.

45:39RIGHT.

45:40UH, AND DE-LEGITIMIZE THE

45:42BUSINESS THAT THEY ARE IN, UH,

45:44WHEN PEOPLE ARE TAKING

45:45ADVANTAGE OF INDIVIDUALS BY

45:47CIRCUMSTANCE AND SO UH, I WILL

45:49CERTAINLY UM TO MENTION IT

45:51TODAY AT 3:00 WHERE MEETING

45:52TODAY UH GOING OVER OUR 27

45:55LEGISLATIVE AGENDA.

45:56UM WE HAD A PRE MEETING UM THIS

45:58MORNING WITH THE WITH STAFF UH,

46:00YOU I'LL INTRODUCE THIS AS A

46:02POSSIBLE ANOTHER TOPIC FOR THAT

46:04UH I ALSO WILL SAY THAT WE

46:06REALLY NEED TO AGAIN TO FOCUS

46:07WORKING WITH THE ATTORNEY

46:08GENERAL'S OFFICE AND TO

46:10IDENTIFY THE BAD ACTORS UM, UM

46:12BY NAME, UH, AND AND TARGET UH

46:15AND AND GO AFTER THEM UM,

46:17BECAUSE I THINK IT'S A IT'S A

46:18DISSERVICE TO TO TO UM TO THOSE

46:21THAT WORK IN THAT INDUSTRY UH

46:22ON A LEGITIMATE BASIS AND AND

46:24CERTAINLY FOR THOSE WHO BY

46:26CIRCUMSTANCES GETTING THEIR CAR

46:28TOWED AND THEN UH, HAVEA TO PAY

46:30FEES BECAUSE YOU CALL THE

46:32POLICE OF UH FEES BECAUSE

46:34YOU'RE ARGUING WITH THEM UH,

46:35JUST EXCESSIVE FEES IN GENERAL

46:37RIGHT FROM THE VERY START.

46:38RIGHT.

46:39AND SO I THINK IT'S SOMETHING

46:40THAT WE OUGHT NOT TO, UM, SAY

46:42WE CAN'T DO ANYTHING ABOUT UH I

46:44THINK WE OUGHT TO FIND WAYS UM

46:47,UM, TO SUPPORT WHAT THE AG IS

46:49DOING AND UM, OBVIOUSLY

46:52ANYTHING THAT WE CAN DO

46:53LEGISLATIVELY WORKING WITH THE

46:55LEAGUE OF MUNICIPALITIES I

46:55THINK IS POWER IN NUMBERS.

46:57UH, IT'S NOT THIS HAPPENING IN

46:59CHARLOTTE.

46:59I'M PRETTY SURE IT'S HAPPENING

47:01IN GREENSBORO AND RALEIGH AND

47:02WINSTON AND ASHEVILLE IN

47:04WILMINGTON.

47:04AND SO WORKING WITH THE LEAGUE

47:05OF MUNICIPALITIES MAY BE

47:06ANOTHER WAY TO, UH, TRY TO

47:08BROADEN THE DISCUSSION, UH, AND

47:10BRING SOME UH, MORE UH,

47:13RESOURCES, UH, AND MORE VOICES

47:15TO THE CONVERSATION.

47:16THANK YOU.

47:17THANK YOU, MR. GRAHAM.

47:19UM.

47:20MISS ATTORNEY MADAM ATTORNEY.

47:22AGAIN GOING BACK TO THE

47:24RECOMMENDATIONS TO MR. GRAHAM'S

47:26POINT AND TO MR. DRAKE'S POINT

47:28ABOUT THE INSTITUTEA ESCALATING

47:31PENALTIES FOR REPEAT OFFENDERS

47:32.

47:33AND I'M SPEAKING TO SLIDE 12

47:36RIGHT NOW.

47:37PERHAPS WHEN YOU COME BACK IN

47:39FRONT OF THE COMMITTEE WE

47:40MIGHT.

47:41HAVE A RECOMMENDATION FOR AN

47:43INCREASE OF THE PENALTY GIVEN

47:45THAT, YOU KNOW, WE'VE

47:46ESTABLISHED THAT $100 IS A COST

47:48OF DOING BUSINESS AND AS WE'VE

47:50TALKED ABOUT STREET VENDING AS

47:53WELL, THOSE THAT VIOLATE UM

47:56THAT INITIAL DOLLAR MARK WAS

47:58VERY LOW.

48:00ANOTHER COST OF DOING BUSINESS

48:02THRESHOLD.

48:03SO MAYBE WE LOOK AT UH

48:04INCREASING THIS PENALTY

48:06TARGETED TOWARDS UH THE ACTUAL

48:09UH TOW COMPANY WHO ARE

48:11VIOLATING THIS ASSESSMENT.

48:13ALL RIGHT.

48:13>> I HAVE.

48:14UH I HAVE MISS OWENS AND THEN

48:16WE'RE GOING TO ♪CIRCLE BACK FOR>

1:00:163 4 F13 4 F13 4 F13 4 F1FROM SE.

1:00:32UM, SO WE'VE DESIGNED OUR PLAN

1:00:34TO BE UM SORT OF AS UM FIRST

1:00:38RESPONDING AS POSSIBLE.

1:00:39SO UM, IN THAT PREVIOUS SLIDE.

1:00:41COULD YOU MOVE BACK TO THE

1:00:42PREVIOUS SLIDE PLEASE?

1:00:43UM THIS IS JUST A BIT OF HOW

1:00:45OUR PROGRAM WORKS WITHIN THE

1:00:46HOSPITAL.

1:00:47SO WE TRY AND SEE OUR PATIENTS

1:00:48AS SOON AS POSSIBLE.

1:00:50WE RECEIVE TRAUMA ALERTS

1:00:52SIMILAR TO TRAUMA PHYSICIANS UM

1:00:54NURSES AND OTHER TRAUMA STAFF.

1:00:56WE ALSO HAVE OUR ELECTRONIC

1:00:58MEDICAL RECORDS THAT WE USE ON

1:00:59A REGULAR BASIS TO SEE WHO IS

1:01:01BEING ADMITTED INTO THE

1:01:02HOSPITAL AND THEN THIS IS HOW

1:01:04WE START OUR APPROACH.

1:01:05SO ONCE WE IDENTIFY THEM WE

1:01:07MEET WITH THEM BEDSIDE.

1:01:09WE ALSO MEET WITH FAMILYA

1:01:10FRIENDS ANYONE THAT MAY BE

1:01:12SUPPORTING THEM WITHIN THE

1:01:13HOSPITAL SYSTEM AND INTRODUCE

1:01:16OURSELVES, DEVELOP A

1:01:17RELATIONSHIP WITH THEM AND SEE

1:01:20IF WE CAN GET TO THE ROOT OF

1:01:21HOW THE INJURY OCCURRED AND HOW

1:01:23WE COULD POTENTIALLY OFFER.

1:01:24THEM SERVICES.

1:01:25SO ONCE WE'VE IDENTIFIED SOME

1:01:27NEEDS, IT'S OUR RESPONSIBILITY

1:01:29TO FIND COMMUNITY ORGANIZATIONS

1:01:30THAT COULD.

1:01:31FIT THOSE SPECIFIC NEEDS.

1:01:32FILL SOME VOIDS AND POTENTIALLY

1:01:34HELP THEM UM ON THEIR HEALING

1:01:36JOURNEY HOLISTICALLY.

1:01:38SO WE DO FOLLOW OUR PATIENTS

1:01:40ONCE THEY'RE DISCHARGED.

1:01:40RIGHT NOW WE'RE BUILT TO FOLLOW

1:01:42THEM UP TO A YEAR.

1:01:43BUT IF IT GOES PAST A YEAR AND

1:01:45THEY STILL HAVE NEEDS OR

1:01:46SERVICES, WE CAN 100% OFFER

1:01:48THEM UM THE NEEDS.

1:01:50>> AND CARE THAT THEY NEED.

1:01:52WE CURRENTLY DO HAVE SOME

1:01:53EXCLUSIONARY CRITERIA AND THAT

1:01:55IS SIMPLY BECAUSE THERE ARE

1:01:56CURRENT PROGRAMS WITHIN ATRIUM

1:01:58THAT FIT THOSE NEEDS ALREADY

1:02:00AND THAT IS DOMESTIC VIOLENCE,

1:02:02HUMAN TRAFFICKING AND

1:02:04ACCIDENTAL INJURIES.

1:02:05I WILL PREFACE WE HAVE JUMPED

1:02:07INTO THE FIELD OF ACCIDENTAL

1:02:09INJURIES A BITA BECAUSE WE ARE

1:02:11SEEING SOME YOUNG FOLKS THAT

1:02:12ARE UM, MAYBE ACCIDENTALLY

1:02:14HARMING THEMSELVES WITH GUNS OR

1:02:16WEAPONS AND WE DO WANT TO MAKE

1:02:17SURE WE OFFER.

1:02:18>> THEM SERVICES UM, BECAUSE WE

1:02:20SEE THERE'S A BIGGER NEED FOR

1:02:21HELP IF WE HAVE YOUNG FOLKS

1:02:23CARING WEAPONS ILLEGALLY.

1:02:26UM, NEXT SLIDE PLEASE.

1:02:29SO RIGHT NOW UM WE HAVE WE

1:02:31STARTED SEEING PATIENTS IN

1:02:33JANUARY 22ND.

1:02:33OUR FUNDING INITIALLY STARTED

1:02:35IN 2021.

1:02:36WE TOOK ABOUT 6 OR 7 MONTHS TO

1:02:38CREATE THE PROGRAM.

1:02:40UM THIS PROGRAM WAS SOMETHING

1:02:42UM COMPLETELY NEW TO THE CITY

1:02:43AND STATE.

1:02:44SO WE DID KIND OF START FROM

1:02:46THE GROUND UP TO.

1:02:46FIGURE OUT WHAT.

1:02:47WORKED BEST FOR OUR COMMUNITY.

1:02:49AND SO WE WAITED UNTIL JANUARY

1:02:51TO START SEEING PATIENTS AND

1:02:52SINCE THEN WE HAVE ENCOUNTERED

1:02:55472 PATIENTS AND ENROLLED 213

1:02:58OF THEM.

1:03:00AND I DID WANT TO MENTION THAT

1:03:01NUMBER IS A BIT SKEWED BECAUSE

1:03:03WHEN WE FIRST STARTED UM WE

1:03:04WERE SEEING ALL PATIENTS

1:03:06DESPITE IF THEY.

1:03:07FIT OUR CRITERIA.

1:03:08SO IF THE AGE WAS DIFFERENT UMA

1:03:10SOMETIMES IF THE INJURY DIDN'T

1:03:11FIT OUR CRITERIA WE WOULD STILL

1:03:13MAKE CONTACT WITH THEM, MAKE

1:03:14SURE THAT THEY GOT ANY CARE

1:03:16SUPPORT THAT THEY MAY HAVE

1:03:17NEEDED BUT WE WEREN'T ACTUALLY

1:03:19PUTTING THEM ON OUR.

1:03:20CASELOAD TO FOLLOW THEM AND

1:03:21COUNT THEM AS ENROLLEES.

1:03:24SO RIGHT NOW OUR MAJORITY UH,

1:03:27MECHANISM OF INJURY IS UM GUN

1:03:29VIOLENCE SPECIFICALLY.

1:03:31SO UM.

1:03:32THOSE THAT HAVE BEEN INJURED BY

1:03:34UM GUNS AND THEN WE ARE

1:03:36PRIMARILY SEEING YOUNG UM

1:03:39AFRICAN-AMERICAN MALES.

1:03:39BUT I DO WANT TO MENTION THAT

1:03:42WE DO SEE UM A GOOD HANDFUL OF

1:03:44WOMEN AS WELL.

1:03:45UM, OUTSIDE OF YOU KNOW,

1:03:48ANYTHING THAT WE WOULD HAVE

1:03:50MAYBE EXPECTED.

1:03:51WE SEE A LOT OF WOMEN IN OUR

1:03:52COMMUNITY WHO ARE EXPERIENCING

1:03:53,UM, COMMUNITY.

1:03:54VIOLENCE FOR VARIOUS REASONS.

1:03:56SO WE WANT TO MAKE A POINT TO

1:03:58OFFER SUPPORTS TO.

1:04:00ALL AGES, ALL GENDERS AND OUR,

1:04:03UM, ETHNICITY IS A WIDE ARRAY.

1:04:06AS WELL.

1:04:08UM, AS YOU CAN SEE THAT BOTTOM

1:04:09CHART SHOWS THAT WEA ARE MOSTLY

1:04:11ENCOUNTERING UM TEENAGERS.

1:04:14UM WE HAVE THEORIES BUT WE

1:04:15REALLY DON'T EXACTLY KNOW WHY

1:04:17WE ARE SEEING MORE TEENAGERS.

1:04:19UM, BUT RIGHT NOW WE DO.

1:04:21SEE THAT.

1:04:21THEY ARE OUR MOST VULNERABLE

1:04:23POPULATION RIGHT NOW.

1:04:24SO WE'RE DOING A LOT OF FOCUS

1:04:26WITH OUR.

1:04:26COMMUNITY ORGANIZATIONS THROUGH

1:04:28THE CITY AS.

1:04:28WELL THAT OFFER YOUTH SUPPORTS

1:04:30TO MAKE SURE THAT THEY ARE

1:04:31COVERED AND SUPPORTED.

1:04:33NEXT SLIDE PLEASE.

1:04:38SO UM AS MENTIONED WE HAD WE

1:04:42ONLY HAVE WE HAD 9 TO 5 UM

1:04:44SERVICE FOR A VERY LONG TIME

1:04:47AND I GOT TOGETHER WITH OUR

1:04:48DATA TEAM TO FIGURE OUT UM,

1:04:51WHAT PATIENTS WE WERE MISSING

1:04:52AND WHY AND SO WE DETERMINED

1:04:54THROUGH A GAP ANALYSIS.

1:04:55THAT THERE.

1:04:56>> WERE, UM, HUNDREDS OF

1:04:57PATIENTS.

1:04:57THAT WERE.

1:04:58>> MISSING BASED ON THE TIMES

1:05:00OF DAYS, DAYS OF.

1:05:01>> THE WEEK THAT THEY WERE

1:05:02COMING IN.

1:05:02AND WE WANTED.

1:05:04TO EXPRESS THAT DATA HERE TO

1:05:05SHOW YOU.

1:05:05ALL UM, WHAT.

1:05:07WE DISCOVERED IN UH 2025.

1:05:09SO JUST FOR THE YEARA 2025,

1:05:11THERE WERE 428 PATIENTS THAT

1:05:13MET OUR CRITERIA BUT ONLY 28 OF

1:05:16THOSE PATIENTS WERE, UM,

1:05:18ENCOUNTERED.

1:05:18>> OR ENROLLED.

1:05:20.

1:05:20>> AND A LOT OF THAT AGAIN HAD

1:05:21.

1:05:22>> TO DO WITH THE TIMES OF DAY

1:05:23THAT WE.

1:05:24>> WERE IN THE HOSPITAL AND NOT

1:05:25THERE AND UNAWARE THAT.

1:05:27>> THOSE PATIENTS.

1:05:27WERE COMING IN VERY QUICKLY AND

1:05:29THEN.

1:05:29LEAVING BEFORE OUR TEAM HAD A

1:05:31CHANCE TO SEE THEM.

1:05:33NEXT SLIDE PLEASE.

1:05:35SO THIS JUST SHOWS UM, THE DAYS

1:05:38OF THE WEEK.

1:05:39THAT THE INDIVIDUALS WERE

1:05:40COMING INTO THE HOSPITAL THAT

1:05:41WE WERE MISSING.

1:05:42SO AS YOU CAN SEE WE WERE

1:05:44MISSING THE MAJORITY OF THE

1:05:45WEEKEND.

1:05:45PATIENTS THAT WERE COMING IN.

1:05:48WE HAD.

1:05:49UM TECHNICALLY ONE STAFF MEMBER

1:05:51FOR VERY LONG TIME THERE WAS AN

1:05:52ME AND ONE INTERVENTION

1:05:54SPECIALIST SO I USED TO TAKE UM

1:05:57ON SOME RESPONSIBILITIES AS

1:05:58WELL BUT WE DIDN'T.

1:06:00>> HAVE ANYONE WORKING WEEKENDS

1:06:00OR NIGHTS.

1:06:01SO AS YOU.

1:06:02CAN SEE.

1:06:03UM.

1:06:04>> WE MISSED A LOT OF THOSE

1:06:04PATIENTS AND THE ONES THAT WE

1:06:06WERE MISSING DURING THE DAY.

1:06:07NEXT SLIDE PLEASE.

1:06:08WE WERE LEARNING THAT IT.

1:06:10WASA THE TIMES OF DAY THAT WE

1:06:11WERE MISSING THEM AND.

1:06:13>> A LOT OF THAT.

1:06:14UM NEXT SLIDE PLEASE.

1:06:16WAS DUE TO US JUST.

1:06:17>> NOT BEING AVAILABLE.

1:06:18UM COULD YOU CLICK IT AGAIN SO

1:06:20THE OTHER.

1:06:21BUTTON WILL COME UP PLEASE?

1:06:23THANK YOU.

1:06:24UM AND SO AGAIN THIS IS JUST

1:06:26THE TIMES OF DAY WE WERE

1:06:27MISSING THEM.

1:06:28SO THE MAJORITY WAS THAT

1:06:29MIDNIGHT TO 3 A.M. WHERE WE

1:06:30DIDN'T HAVE STAFF AND THEN THAT

1:06:329 P.M. TO.

1:06:33MIDNIGHT WAS FOLLOWING UP.

1:06:34SO WE USE THIS DATA TO

1:06:36DETERMINE UM, WHERE OUR GAPS

1:06:37WERE AND HOW WE COULD CONTINUE

1:06:39TO SUPPORT OUR PATIENTS BY

1:06:40ADDING ADDITIONAL STAFF TO

1:06:42COVER THE HOSPITAL DURING.

1:06:44>> THESE TIMES WITH THEM.

1:06:46NEXT SLIDE PLEASE.

1:06:48SO SINCE THEN WE HAVE CURRENTLY

1:06:50BEEN ABLE TO I'M SORRY THIS IS

1:06:52JUST THE LENGTH OF STAY AND.

1:06:53THIS IS JUST TO SHOW THAT THEY

1:06:54WERE.

1:06:54STAYING ABOUT A DAY OR LESS

1:06:56WITHIN THE HOSPITAL SYSTEM AND

1:06:58.

1:06:58THAT ALSO UM NEGATIVELY

1:07:01IMPACTED THAT WE WEREN'T ABLE

1:07:02TO SEE THEM IF.

1:07:03SOMEONE CAME IN ON A SATURDAY

1:07:04NIGHT AT 11 P.M. AND LEFT BY 1

1:07:06A.M. THEN UM THERE WOULD BE A.

1:07:08VERY DIFFICULT CHANCE FOR US TOA

1:07:10SEE THEM OR MAKE CONTACT.

1:07:12UM, WE TRIED RETROACTIVELY

1:07:14SEEING PATIENTS BY JUST LOOKING

1:07:15THEM UP IN CHARTS AND CALLING

1:07:17THEM AND THAT WAS REALLY

1:07:19UNSUCCESSFUL UM, WHICH SHOWED

1:07:21US THE IMPORTANCE OF BUILDING

1:07:22THAT RELATIONSHIP.

1:07:23>> AND.

1:07:23TRUST WITH THE PATIENT WHEN

1:07:24THEY ARE IN THAT HOSPITAL.

1:07:26NEXT SLIDE PLEASE.

1:07:31OH SORRY.

1:07:31NEXT SLIDE.

1:07:33SORRY I SET UP THAT WAY AND

1:07:35THEN THIS IS JUST THE AGE RANGE

1:07:36THAT WE WERE MISSING.

1:07:38UM WE WERE MISSING THAT 19.

1:07:41>> TO.

1:07:422425 YEAR OLD AS WELL.

1:07:43BUT UM WE WERE.

1:07:43MISSING A LOT OF INDIVIDUALS

1:07:45OVER 26 TO 35 WHICH HELPED US

1:07:49ENCOURAGE TO ONCE WE HAVE NEW

1:07:50STAFF.

1:07:51TO EXPAND OUR AGE RANGE AS

1:07:52WELL.

1:07:54NEXT SLIDE PLEASE.

1:07:56I THINK IT MIGHT DO THE SAME

1:07:57THING.

1:07:57YEAH YOU CAN JUST HIT NEXT

1:07:58SLIDE PLEASE.

1:08:01AND SO NOW.

1:08:03UM SINCE MID JULY OF THIS YEAR

1:08:05WE HAVE ADDED THREE ADDITIONAL

1:08:08STAFF MEMBERS TO UM PROJECTA

1:08:10BOOST AND.

1:08:10>> WE ARE HOPING.

1:08:11TO EXPAND AS MUCH AS WE CAN.

1:08:13UM WE ARE LOOKING TO GET AS

1:08:15CLOSE TO 24 HOUR COVERAGE AS WE

1:08:17CAN WITH THE ADDITIONAL THREE

1:08:19STAFF MEMBERS.

1:08:20WE ARE VERY VERY CLOSE TO 24

1:08:21HOUR COVERAGE THERE ONLY SMALL

1:08:23PART TIME GAPS RIGHT NOW BUT UM

1:08:26WE STILL KIND OF SEE WHERE WE

1:08:27NEED SOME HELP.

1:08:28>> BUT.

1:08:28WITH THE ADDITIONAL STAFF

1:08:30MEMBERS WE'VE BEEN ABLE TO

1:08:31EXPAND INTO THE.

1:08:32EMERGENCY DEPARTMENT.

1:08:34AND THIS IS IMPORTANT BECAUSE

1:08:36AS SHOWN THROUGH OUR GAP

1:08:37ANALYSIS THERE ARE SOME

1:08:39INDIVIDUALS THAT COME IN FOR

1:08:40MORE MINOR INJURIES THAT DON'T

1:08:41STAY AS LONG AND THEY WERE

1:08:43BEING MISSED.

1:08:44QUITE A BIT.

1:08:45SO WITH OUR NEW STAFF MEMBERS

1:08:46THEY ARE ABLE.

1:08:47TO SIT SPECIFICALLY.

1:08:48IN THE EMERGENCY DEPARTMENT,

1:08:50DEVELOP THOSE RELATIONSHIPS.

1:08:50WITH STAFF AND AGAIN BE ON.

1:08:54CALL FOR ANY NEEDS THAT COME UP

1:08:56THAT UM MIGHT BE PRETTY

1:08:57IMMEDIATE THAT WE WEREN'T

1:08:58MISSING PREVIOUSLY.

1:09:01NEXT SLIDE PLEASE.

1:09:04AND SO THIS IS JUST THE.

1:09:06EXPLANATION OF OUR, UM, NEW UH,

1:09:08FRONTLINE STAFF.

1:09:09SO NOW WE HAVE FOURA

1:09:11INTERVENTION SPECIALISTS SO WE

1:09:12HAVE TWO STAFF THAT WORK DAY.

1:09:14SHIFTS AND WE.

1:09:15>> HAVE TWO STAFF MEMBERS THAT

1:09:16WORK EVENING SHIFTS.

1:09:18WE'VE EXPANDED THEM TO WORK 12

1:09:20HOUR SHIFTS TO MIMIC A BIT OF

1:09:23MEDICAL STAFF AND TO HELP

1:09:24DEVELOP.

1:09:25>> THEM.

1:09:25DEVELOP RELATIONSHIPS WITH

1:09:27STAFF MEMBERS THAT OFTEN WORK

1:09:2812 HOUR SHIFTS TO HELP UM UH.

1:09:31STAY IN THE BACK OF THE MINDS

1:09:32OF OUR STAFF MEMBERS BECAUSE

1:09:35WHEN THEY SEE US MORE OFTEN

1:09:36THEY SEND US REFERRALS MORE

1:09:37OFTEN THEY REACH OUT TO US MORE

1:09:39OFTEN.

1:09:40SO WE HAVE DEFINITELY SEEN.

1:09:41THE THE IMPROVEMENT.

1:09:42>> IN THAT AND IT'S BEEN LESS.

1:09:43THAN 90 DAYS.

1:09:45UM.

1:09:46>> THE BIGGEST THING.

1:09:48AGAIN WE'RE WANTING TO DO.

1:09:49IS TO.

1:09:50>> FIGURE OUT.

1:09:50HOW WE CAN GET.

1:09:52FULLY 24 HOURS.

1:09:54UM, WE STILL HAVE.

1:09:55ME DOING A LITTLE BIT.

1:09:57>> OF THE WORK AND WE ARE STILL

1:09:58SEEING A BIT OF A GAP BUT FOR

1:10:00THE MOST PART WE HAVE COVERED

1:10:01TIMES AND DATES.

1:10:02THAT UM WERE NOT.

1:10:04TOUCHED AT ALL.

1:10:05UM ARE WE CAN WORK I CAN SAY

1:10:07ALREADY HAS BEEN VERY.

1:10:09UH FRUITFUL.

1:10:10WE'VE BEEN.A

1:10:10ABLE TO CAPTURE A LOT OF

1:10:11INDIVIDUALS THAT ARE COMING IN

1:10:13WEEKENDS AND BEING HARMED.

1:10:15AND LEAVING WITHIN FOUR HOURS

1:10:16OR LESS THAT WE'RE ABLE TO MAKE

1:10:18CONTACT WITH TO START UM,

1:10:19SUPPORTING THEM ON THEIR

1:10:20HEALING JOURNEY.

1:10:24I THINK THAT'S ALL I HAVE.

1:10:25THIS IS JUST A BRIEF INTRO.

1:10:27I WANTED TO LEAVE TIME UM TO

1:10:30ANSWER.

1:10:30>> ANY QUESTIONS OR ANYTHING

1:10:31BUT.

1:10:32FOR THE MOST PART THAT IS

1:10:33PROJECT BOOST.

1:10:35UM.

1:10:36YEAH SO THANK YOU.

1:10:38THANK YOU FOR THE UPDATE.

1:10:39GREATLY APPRECIATE IT.

1:10:41I WILL START WITH MISS ASHMAN

1:10:44FOLLOWED BY MR. DRIGGS.

1:10:57ASHLEY, WERE YOU WITH US?

1:11:03OKAY.

1:11:04>> WE WILL MOVE ON TO MR.

1:11:05DRIGGS AND THEN IF, UH, MR.

1:11:08MAYOR IS AVAILABLE, WE'LL GO TO

1:11:09OUR NEXT SHEET. A

1:11:10I'M HERE, MADAM CHAIR.

1:11:12OKAY.

1:11:15GO AHEAD, GO AHEAD.

1:11:17OKAY.

1:11:18>> WELL, THANK YOU, DOCTOR

1:11:19STEWART FOR YOUR LEADERSHIP.

1:11:21I APPRECIATE THE WORK YOU AND

1:11:23YOUR TEAM HAVE BEEN ABLE TO DO

1:11:24TO ENGAGE, UM, MANY RESIDENTS

1:11:27HERE.

1:11:28I CERTAINLY SEE THAT WE HAVE,

1:11:31UH, SO MANY PATIENTS THAT WE

1:11:33HAVEN'T BEEN ABLE TO REACH OUT

1:11:35TO.

1:11:35SO WITH THIS NEW EXPANDED MODEL

1:11:37,UH, WHAT ARE WE TRYING TO GET

1:11:39AT?

1:11:39WHAT IS OUR GOAL?

1:11:40ARE WE TRYING TO GET AT 100%?

1:11:44UH, SO I WOULD LIKE TO

1:11:45UNDERSTAND THAT.

1:11:47UM, YES.

1:11:48WE HAVEN'T PUT AN EXACT.

1:11:50NUMBER ON THAT.

1:11:51>> WE KNOW THAT CAN BE REALLY.

1:11:52DIFFICULT WITH REAL TIME WITH

1:11:54PEOPLE.

1:11:55UM, BUT.

1:11:55SINCE THE NUMBER.

1:11:56WAS SO HIGH, UM, MISSING

1:11:58PATIENTS.

1:11:59I THINK IF EVEN IF WE CAN.

1:12:00PUT THAT NUMBER IN HALF, UH.

1:12:03WE'D BE HAPPY WITH WHAT WE'VE

1:12:05ACHIEVED.

1:12:05THUS FAR.

1:12:06UM, AND MOST IMPORTANTLY, I

1:12:08WANT OUR HOSPITAL STAFF TOA

1:12:10KNOW.

1:12:11>> THAT WE ARE AROUND THE CLOCK

1:12:13AVAILABLE.

1:12:13I THINK THAT'S.

1:12:14BEEN REALLY DIFFICULT FOR

1:12:15HOSPITAL STAFF TO NOT KNOW WHEN

1:12:16THEY.

1:12:17COULD REACH OUT TO US.

1:12:18AND IF WE WERE EVEN AVAILABLE

1:12:19TO.

1:12:20SEE PATIENTS.

1:12:21SO US BEING ABLE.

1:12:23>> TO EXPAND AND BE.

1:12:24MORE AVAILABLE HAS BEEN REALLY

1:12:26GREAT FOR BUILDING HOSPITAL.

1:12:27RAPPORT AND.

1:12:28>> ALLOWING US TO SUPPORT NOT

1:12:29JUST.

1:12:30WE EVENTUALLY WANT TO EXPAND TO

1:12:31.

1:12:32PATIENTS THAT MAYBE AREN'T IN

1:12:33THE HOSPITAL FOR VIOLENT

1:12:34INJURIES.

1:12:35BUT ARE UM, DISPLAYING SOME.

1:12:37SPECIFIC NEEDS THAT OUR TEAM

1:12:39COULD SUPPORT AS WELL.

1:12:40SO THAT'S.

1:12:41>> THE BIGGEST.

1:12:41>> GOAL.

1:12:41IS TO JUST KIND.

1:12:42>> OF INCORPORATE.

1:12:43>> OUR SELF INTO THE HOSPITAL

1:12:44SYSTEM TO BE.

1:12:45UM, PART.

1:12:46>> OF SOMEONE'S REGULAR CADENCE

1:12:47TO REACH OUT TO US.

1:12:50OH THAT'S GREAT.

1:12:51I THINK UH, DOCTORS TOURED UM,

1:12:54WHILE WORKING WITH THE COUNCIL

1:12:55.

1:12:56I WOULD LIKE US TO SEE YOU KNOW

1:12:57WHAT WHAT PERCENTAGE ARE WE

1:13:00LOOKING TO ACHIEVE IN TERMS OF

1:13:04REALISTICALLY REACH UNDER THE

1:13:05NEW MODEL, UH, OF THIS

1:13:07EXPANSION?

1:13:08CERTAINLY I, UH WE WHATA I'M

1:13:10SEEING BASED ON THE DATA IT'S

1:13:11NOT THE WILLINGNESS TO

1:13:13PARTICIPATE.

1:13:14IT IS OUR ABILITY TO REACH

1:13:16PEOPLE DURING CRITICAL WINDOW

1:13:18AND WE SAW THAT DURING THE

1:13:20WEEKENDS LATE NIGHT.

1:13:22UH, SO I WOULD I WOULD BE

1:13:25INTERESTED IN SEEING WHAT WOULD

1:13:27BE WHAT SHOULD BE OUR GOAL.

1:13:29RIGHT.

1:13:29UH, BECAUSE WE WANT TO REACH AS

1:13:31MANY PEOPLE AS WE CAN BECAUSE

1:13:32THE PARTICIPATION RATE IS OVER

1:13:3480%, WHICH IS REALLY GOOD.

1:13:36UM, SO WE KNOW THIS PROGRAM IS

1:13:39WORKING.

1:13:39UH, IF PEOPLE ARE PARTICIPATING

1:13:41,I WOULD JUST LIKE US TO

1:13:43INCREASE OUR.

1:13:44>> GOAL.

1:13:45UH, WITH THE NEW EXPANDED MODEL

1:13:46.

1:13:47BUT THAT'S ALL I HAVE.

1:13:48THANK YOU SO MUCH.

1:13:49THANK YOU, MR. MAYOR.

1:13:51I HAVE MR. DRIGGS.

1:13:53UH.

1:13:53>> FIRST CAN I SAY WE

1:13:54APPRECIATE ATRIUM AND

1:13:55EVERYTHING YOU DO FOR CHARLOTTE

1:13:56?

1:13:57UH, ON THIS PROGRAM, DOES THE

1:13:59CITY FUND THIS OR IS IT A

1:14:01PARTNERSHIP BETWEEN ATRIUM AND

1:14:02THE CITY?

1:14:03HOW DOES THAT WORK?

1:14:04UH, YES.

1:14:05STILL IN PARTNERSHIP?

1:14:06YES.

1:14:06>> OUR ORIGINAL FUNDING WAS

1:14:07THROUGH THE CITY AND WE'RE

1:14:08HOPING TO.

1:14:09EXPAND OUR PARTNERSHIP WITHA

1:14:10THEM.

1:14:10MOVING FORWARD.

1:14:11UM, RIGHT NOW WE'RE USING

1:14:13CURRENT FUNDS THAT WE, UM, GOT

1:14:15FROM THE FEDERAL GOVERNMENT.

1:14:17UM.

1:14:17BUT THAT IS.

1:14:18NOT LONG LASTING.

1:14:20SO WE'RE HOPING.

1:14:21>> TO CONTINUE.

1:14:21OUR PARTNERSHIP WITH THE CITY.

1:14:22YOU DON'T KNOW OFFHAND HOW MUCH

1:14:23THE CITY HAS FUNDED, DO YOU?

1:14:26UM, THE ORIGINAL FUNDING WAS

1:14:28FOR.

1:14:29THE FISCAL YEAR 2026 INCLUDED

1:14:33$250,000 OF PAYGO FUNDING.

1:14:35SO, UH, I THINK, UM, LOOKING AT

1:14:39YOUR NUMBERS, UH, BASICALLY I

1:14:41APPRECIATE WHAT YOU'RE DOING.

1:14:42IT LOOKS LIKE YOU'RE NOT

1:14:43CATCHING A LOT OF FISH IN THE

1:14:44NET.

1:14:45UM, AND.

1:14:47PREVIOUSLY AT.

1:14:482025 BEFORE WE USED OUR I THINK

1:14:52WITH OUR NEW WE JUST.

1:14:53GOT NEW.

1:14:54STAFF SO NOT EVEN 90 DAYS.

1:14:56SO THE HOPE.

1:14:57>> IS THE NEXT TIME I SPEAK IN

1:14:58FRONT OF YOU, I.

1:14:59CAN SHOW YOU ALL THE IMPACT OF.

1:15:01THE CITY'S FUNDING AND OUR NEW

1:15:03UM.

1:15:03STAFF MEMBERS.

1:15:05UM.

1:15:05>> BECAUSE OUR GAP ANALYSIS

1:15:06SHOW WITH US HAVING.

1:15:07THAT ONE STAFF.

1:15:08MEMBER THAT'S.

1:15:09>> WHERE WE WERE.

1:15:10AMISSING A.

1:15:11>> WHOLE HOLE.

1:15:12SO I LOOK FORWARD TO THAT

1:15:13UPDATE.

1:15:13BUT IT STRIKES ME THAT UH, THE

1:15:16GREAT MAJORITY OF YOUR WOULD BE

1:15:18CUSTOMER BASE DOESN'T WANT TO

1:15:19BUY.

1:15:20RIGHT?

1:15:20I MEAN, I'M NOT SURE HOW MANY

1:15:22PEOPLE WHO SUFFER THESE, UH,

1:15:24INJURIES ARE ACTUALLY

1:15:26INTERESTED AND IT'S JUST A

1:15:28CASUAL OBSERVATION.

1:15:29I DON'T KNOW, BUT I CAN IMAGINE

1:15:31THAT, UM, PEOPLE WHO COME IN

1:15:33AND THEY'RE THE VICTIM OF

1:15:34VIOLENT CRIME.

1:15:35UH, ARE NOT, YOU KNOW,

1:15:38GENERALLY RESPONSIVE TO

1:15:39OVERTURES LIKE THIS.

1:15:40SO.

1:15:40UH, I LOOK FORWARD TO HEARING.

1:15:42ABOUT HOW YOUR CHANGES, UH, CAN

1:15:45CHANGE THE, UM, THE NUMBERS

1:15:48THAT WE'RE SEEING, BUT I WOULD

1:15:49JUST SUGGEST I THINK IT'S IT

1:15:51COULD BE AN UPHILL CLIMB TRYING

1:15:53TO GET PEOPLE, UM, IN THOSE

1:15:55CIRCUMSTANCES TO AGREE TO ENTER

1:15:58INTO UH I MEAN, YOU'VE GOT AS

1:16:00IT STANDS IN 25 YOU HAD 6% NOW

1:16:04OBVIOUSLY ANY ANYBODY THAT IS

1:16:05HELPED BY THIS THAT'S VERY

1:16:07VALUABLE.

1:16:08SO TO ME IT WOULDN'T HAVE TO BE

1:16:09A HIGH PERCENTAGE NUMBER.A

1:16:11BUT IF YOU TAKE $250,000 AND

1:16:13THEN YOU UH AND YOU LOOK AT THE

1:16:15NUMBER OF PEOPLE THAT WE WERE

1:16:17ACTUALLY ABLE TO SERVE UM, UH,

1:16:20IT LOOKS EXPENSIVE UNLESS WE

1:16:21CAN GET THAT UP A BIT.

1:16:23SO I LOOK FORWARD TO HEARING

1:16:24YOUR UPDATE.

1:16:24THANK YOU.

1:16:25I DO WANT TO PREFACE.

1:16:26WITH, UH, WHAT YOU'RE READING

1:16:27IS UM, OUR JUST OUR GAP

1:16:29ANALYSIS.

1:16:29SO THAT'S JUST.

1:16:30THE ANALYSIS OF THE PATIENTS

1:16:31THAT WE MISSED BASED.

1:16:32OFF LIKE OUR WEEKEND AND

1:16:34EVENING HOURS.

1:16:35UM, BUT THE.

1:16:36SHEET UH, I DON'T REMEMBER WHAT

1:16:38PAGE.

1:16:38>> IT WAS THE BEGINNING.

1:16:39UM, TOWARDS THE BEGINNING.

1:16:41SO.

1:16:42>> UM, THE ENROLLED NUMBER IS

1:16:43THAT THE WRONG NUMBER TO LOOK

1:16:44AT?

1:16:45UM, THIS RIGHT HERE.

1:16:46SORRY.

1:16:46IS THAT.

1:16:47UH THAT SORRY.

1:16:48YEP.

1:16:48THAT'S OUR GAP ANALYSIS.

1:16:49YOU'RE LOOKING AT.

1:16:50THE SLIDE THAT BEGINS WITH

1:16:52PROGRAM DEMOGRAPHICS AND

1:16:54ENROLLMENT.

1:16:55I THINK IT'S MAYBE THE SECOND

1:16:56OR THIRD SLIDE IN THE DECK.

1:16:59YEAH.

1:16:59>> SORRY FOR THE CONFUSION.

1:17:01UM GO GO ONE MORE FOR US.

1:17:03IT'S ASSESSED 472.

1:17:05>> IT ENROLLED.

1:17:05THAT'S 113.

1:17:07SO YES.

1:17:08MAYBE I'M NOT UNDERSTANDING

1:17:09YOURA UM.

1:17:10CORRECT.

1:17:11>> SO HERE YOU.

1:17:12TALK ABOUT.

1:17:13>> MISSED AND THEN THERE'S THE

1:17:14ENROLLED AND SO PERHAPS YOU CAN

1:17:18EXPLAIN AGAIN HOW THESE NUMBERS

1:17:19ALL RELATE.

1:17:20YES SIR.

1:17:20>> SO THAT.

1:17:21NUMBER UM IS.

1:17:23>> A BIT SKEWED BECAUSE WHEN.

1:17:24>> WE FIRST STARTED WE WERE.

1:17:25GETTING A LOT OF REFERRALS FOR

1:17:26PATIENTS THAT DIDN'T.

1:17:26FIT OUR CRITERIA.

1:17:28AND SO BASED ON OUR FRAMEWORK

1:17:30WE WEREN'T ALLOWED TO.

1:17:31ENROLL THEM SO WE WERE.

1:17:32>> STILL ENCOUNTERING THEM.

1:17:33WE USE.

1:17:33>> A SYSTEM CALLED REDCAP.

1:17:35>> TO LIKE COLLECT ALL OUR

1:17:36DATA.

1:17:36SO WE DIDN'T.

1:17:36WANT TO.

1:17:37>> SHOW THE PATIENTS.

1:17:38THAT WE WERE ABLE TO ENCOUNTER

1:17:39.

1:17:40BUT THE GAP JUST SHOWS BECAUSE

1:17:41WE HAD SOME LIMITATIONS BASED

1:17:43ON HOW WE COULD ENROLL THEM.

1:17:44>> THAT WE WEREN'T ABLE TO

1:17:45ENROLL A LOT BASED ON.

1:17:48SOME RESTRICTIONS THAT WE NO

1:17:49LONGER HAVE.

1:17:50AND THAT WAS.

1:17:51SOMETIMES DUE TO THEIR

1:17:52DISTANCE.

1:17:53SO MAYBE THEY DIDN'T LIVE.

1:17:54>> IN CHARLOTTE.

1:17:55UM THEIR AGE.

1:17:56WE WERE STILL.

1:17:57TRYING TO ENGAGE.

1:17:58>> WITH PEOPLE.

1:17:59>> THAT WEREN'T.

1:17:59IN OUR.

1:17:59>> SPECIFIC AGE RANGE.

1:18:00UM, AND SOMETIMES THE

1:18:01MECHANISM.

1:18:02>> OF INJURY BUT.

1:18:04SO SINCE WE'VE.

1:18:04EXPANDED WE'VE BEEN ABLE TO

1:18:05EXPAND ALL OF THAT AND SO.

1:18:07>> OUR NEW NUMBERS.

1:18:08>> WILL BE ABLE TO.

1:18:09UM YOU'LL BE ABLEA TO SEE THAT

1:18:10OUR IMPACT IS GOING TO BE

1:18:12GREATER.

1:18:14OKAY.

1:18:14>> SO UH I WOULD LIKE TO

1:18:17UNDERSTAND THE NUMBERS BETTER

1:18:20AND YOU KNOW, OUR FOCUS HAS TO

1:18:22BE ON OUTCOMES SOME MEASURE OF

1:18:24OUTCOMES.

1:18:25SO WHATEVER YOU CAN TELL US

1:18:26ABOUT YOU KNOW HOW LONG THEY

1:18:28WERE ENGAGED OR WHAT RESULTS

1:18:30COULD BE ACHIEVED FROM THE

1:18:31ENGAGEMENT.

1:18:32THAT'S VERY USEFUL OKAY.

1:18:34UM, BY THE WAY, AS A NUMBERS

1:18:36GUY I HAVE TO POINT OUT THAT

1:18:37PIE CHART ON THE LEFT UP THERE

1:18:39ADDS UP TO 109%.

1:18:41OKAY.

1:18:43>> THANK YOU.

1:18:43UH.

1:18:44IF YOU USE IT ANYWHERE ELSE

1:18:45DON'T LET YOU KNOW.

1:18:46DON'T WANT THAT TO HAPPEN

1:18:47AGAIN.

1:18:47APPRECIATE IT.

1:18:48>> AND YOU WILL BE COMING BACK

1:18:49TO US AND TALKING ABOUT YOUR.

1:18:51UH, RESULTS.

1:18:52SURE.

1:18:52I'D LOVE TO.

1:18:53YOU'VE MADE AND THEN TO ALL

1:18:54RIGHT.

1:18:54LOOK FORWARD TO THAT.

1:18:55THANK YOU.

1:18:56AND COUNCIL MEMBER RODRIGUEZ,

1:18:57IF.

1:18:57>> I MAY ADD.

1:18:58SO.

1:18:58>> UM.

1:18:59>> I MEET WITH BRITTANY ON A

1:19:00REGULAR CADENCE AND I HAD AN

1:19:02OPPORTUNITY TO MEET WITH HER

1:19:03ALONG WITH OUR OFFICE OF

1:19:04VIOLENCE PREVENTION LEADER WITH

1:19:05THE COUNTY.

1:19:06AND THIS IS WHEN WE STARTED TO

1:19:08DISCUSS THE GAP ANALYSIS.

1:19:09SO, AUM, I'M WITH HER.

1:19:11I'M PRETTY.

1:19:12>> SURE WE'RE GOING TO SEE A

1:19:13GREAT IMPACT ONCE WE ARE ABLE

1:19:15TO SEE THE IMPACT OF THESE

1:19:16FOLKS THAT SHE HAS HIRED.

1:19:18AND THEN WHAT I ALSO WANT US TO

1:19:20KEEP IN MIND IS IN ENROLLED

1:19:23WHEN WE THINK ABOUT ENROLLMENT

1:19:25AND SERVING THERE ARE TWO

1:19:26DIFFERENT THINGS I THINK I WANT

1:19:28YOU TO THINK ABOUT LIKE OUR

1:19:29ALTERNATIVE TO VIOLENCE.

1:19:30THEY MAY HELP THEM AND PROVIDE

1:19:32THEM A RESOURCE BUT SOMETIMES

1:19:34THAT DEMOGRAPHIC LIKE YOU SAID

1:19:35THEY MAY NOT WANT TO BUY THEY

1:19:37MAY NOT WANT TO ENROLL.

1:19:38SO WE ALL WORK WITH BRITTANY TO

1:19:40MAKE SURE THAT WE HAVE A BETTER

1:19:41WAY TO TELL THE STORY AND TO

1:19:43CAPTURE THOSE THAT WE'RE

1:19:45SERVING BECAUSE AGAIN, THEY MAY

1:19:47CHOOSE NOT TO ENROLL JUST FOR

1:19:49TONS OF DIFFERENT REASONS.

1:19:51BUT IF WE HAVE A CHANCE TO HAND

1:19:52THEM A FLIER OR CONNECT THEM

1:19:54WITH ANOTHER RESOURCE TO

1:19:55PREVENT RETALIATION OR

1:19:57ADDITIONAL VIOLENCE, WE ARE

1:19:59MAKING AN IMPACT.

1:19:59SO WE WILL WORK ON THAT FOR

1:20:00WHEN WE RETURN.

1:20:01THANK YOU SIR.

1:20:04THANK YOU THANK YOU MR. DRIGGS

1:20:05.

1:20:06UH, WHAT IS COMPELLING TO ME ON

1:20:09THISA SLIDE IS, UM, JUST LOOKING

1:20:13AT THE PIE CHART.

1:20:14THE VAST MAJORITY.

1:20:17OF YOUR ENROLLMENT BASE.

1:20:19ARE WOMEN.

1:20:20ABOUT IN PARTICULAR WOMEN OF

1:20:22COLOR.

1:20:23SO, UM, AFRICAN-AMERICAN AND

1:20:26HISPANIC WOMEN ARE LARGELY WHO

1:20:28YOU ARE CAPTURING HERE.

1:20:29AND THEN BELOW WHEN YOU LOOK AT

1:20:31THE AGE GROUP, THE LION'S SHARE

1:20:34OF THIS POPULATION BASE IS 18

1:20:37YEARS.

1:20:39OR YOUNGER AND THEN THE VAST

1:20:41MAJORITY OF IT IS 21 YEARS OR

1:20:44YOUNGER.

1:20:44SO YOU REALLY ARE TALKING ABOUT

1:20:46A YOUTH BASE OF WOMEN WHO ARE

1:20:51UM BEING ENCOUNTERED IN THIS

1:20:53VIOLENT MANNER THAT YOU ALL ARE

1:20:56ENGAGING WITH WHICH IS VERY

1:20:58HELPFUL.

1:20:58BUT THEN IF YOU ADVANCE TO UM,

1:21:02THREE SLIDES FROM THE IN THE

1:21:04BAR CHART THAT SAYS AGES OF

1:21:07MISSED PATIENCE ONCE AGAIN YOUA

1:21:10YOU HAVE A LARGE BAR CHART

1:21:12THERE THAT SAYS 173 FROM 26 TO

1:21:1635.

1:21:16BUT IF YOU WERE TO ADD UP THAT

1:21:19.

1:21:20>> 13.

1:21:21THROUGH 18 AND 19 THROUGH 25,

1:21:24THAT'S A THAT'S WELL OVER 200

1:21:28MISS PATIENTS WHICH BASED ON

1:21:30YOUR DATA I'M GOING TO I'M

1:21:31GOING TO ASSUME THE VAST

1:21:34MAJORITY OF THOSE ARE WOMEN WHO

1:21:37ARE AFRICAN-AMERICAN OR

1:21:40HISPANIC WHO WERE MISSING THAT

1:21:42TOUCHPOINT AND UNDERSTANDING

1:21:43WHY ARE THEY BEING ENCOUNTERED

1:21:45IN THIS MANNER AND HOW TO

1:21:47REDUCE, POTENTIALLY.

1:21:48REDUCE OR RESOLVE.

1:21:51>> THE CHALLENGE HERE.

1:21:52SO THANK YOU FOR THIS UPDATE.

1:21:53VERY HELPFUL.

1:21:55UM I WAS ABLE TO UM I WAS ABLE

1:21:58TO TOUR A SIMILAR PROGRAM AT

1:22:01PRESBYTERIAN NOT THE SAME

1:22:02PROGRAM BUT AN ATV PROGRAM

1:22:05THERE AND UH, IT'S JUST VERY

1:22:08STARTLING WHEN YOU SEE THE

1:22:10YOUNGA PEOPLE WHO ARE BEING

1:22:11IMPACTED BY UM, THESE PROGRAMS.

1:22:15SO LOOK FORWARD TO THE UPDATE

1:22:16AND HOW YOU'RE UTILIZING THE

1:22:18CITY DOLLARS, UM, TO CAPTURE

1:22:20THIS THIS MISS PATIENT UM

1:22:24DEMOGRAPHIC.

1:22:25AND SO BEFORE WE CLOSE OUT

1:22:26THOUGH, SINCE WE'RE TALKING

1:22:28ABOUT YOUNG PEOPLE AND PROGRAMS

1:22:30UM, DOCTOR STEWART, I AM HAPPY

1:22:33TO ANNOUNCE THAT UM, THE OFFICE

1:22:37OF YOUTH OPPORTUNITIES UH,

1:22:39PARTNERSHIP GRANT IS OPEN.

1:22:41IT'S OPEN AND AVAILABLE.

1:22:44AND AS YOU MIGHT REMEMBER LAST

1:22:46MONDAY I TALKED ABOUT THIS

1:22:47GRANT BEING COMING ONLINE THAT

1:22:49WILL HELP TO PROVIDE ADDITIONAL

1:22:53THIRD SPACES FOR CHARLOTTE

1:22:56YOUTH AGES 13 THROUGH 18

1:22:59OUTSIDE OF THE HOME AND

1:23:00TRADITIONAL SCHOOLS.

1:23:01AND SO THAT GRANT IS NOW OPEN.

1:23:04IT'S ONLINE UM IT'S AVAILABLE

1:23:06FOR ANY ENTITY UH, IN THE CITY

1:23:08OF CHARLOTTE WHO AREA LOOKING TO

1:23:11BUILD UPON THEIR EXISTING

1:23:13PROGRAM.

1:23:14IT'S IMPORTANT TO SAY WE'RE NOT

1:23:16STARTING BRAND NEW.

1:23:18WE WANT TO BE ABLE TO SCALE UP

1:23:19THOSE WHO ARE ALREADY OPERATING

1:23:21WITHIN THE SPACE.

1:23:22UM, THESE GRANTS WILL BE A

1:23:25FIXED RECEIVED AMOUNT OF

1:23:28$50,000.

1:23:28UM, SO UH A VERY GOOD AMOUNT TO

1:23:30HELP SOMEONE DO.

1:23:32PROGRAMING DURING A SUMMER OR

1:23:34POTENTIALLY UM SOME CADENCE

1:23:36DURING THE SCHOOL YEAR AND THIS

1:23:38IS ALL ABOUT HAVING THE

1:23:40ADDITIONAL TOOL IN THE TOOLKIT

1:23:41THAT WE TALKED ABOUT AS IT

1:23:43RELATES TO OUR OUR YOUTH UM

1:23:45PROTECTION ORDINANCE UPDATE NOT

1:23:47PURELY ABOUT CURFEW BUT OTHER

1:23:50OPPORTUNITIES AS WELL.

1:23:51SO THE APPLICATION PERIOD IS

1:23:53OPEN NOW AND IT CLOSES NOVEMBER

1:23:552ND UH ROUGHLY AT MIDNIGHT.

1:23:58AND AGAIN THE OVERALL GOAL IS

1:24:01FOR US TO STRENGTHEN

1:24:02CHARLOTTE'S NETWORK OF

1:24:04OPPORTUNITIES THAT HELP YOUNG

1:24:05PEOPLE CONNECT, DEVELOP SKILLS

1:24:08AND ACCESSA PATHWAYS OF

1:24:11OPPORTUNITIES TO COME.

1:24:12SO I WANTED TO END THE MEETING

1:24:14ON A HIGH POINT WITH THAT TO

1:24:16THANK YOU, DOCTOR STEWART.

1:24:17THANK YOU FOR THE OFFICE OF

1:24:19YOUTH OPPORTUNITIES FOR

1:24:20PROVIDING THESE OPPORTUNITIES.

1:24:22AND HAVING SAID THAT, WE ARE AT

1:24:24THE END OF THE AGENDA AND I'LL

1:24:26ENTERTAIN OKAY.

1:24:27THERE'S A MOTION TO ADJOURN.

1:24:29UM I WILL MAKE THE SECOND I'M

1:24:30NOT SURE IF MISS ASTHMA IS

1:24:31STILL WITH US AND WITH THAT GO

1:24:34FORTH AND UH, GO TO YOUR NEXT

1:24:35COMMITTEE MEETING.

1:24:36THANK YOU.

1:24:37ALL RIGHT.

1:24:47UH.

1:25:07>>A