Utility Billing System Replacement
At a glance
(From auto-captions; names and numbers may be misheard.)
- What: replacement of the legacy utility billing platform and customer portal with Oracle Customer Cloud Service and a new mobile-friendly portal serving about 75,000 meters across Cary, Morrisville, RDU and the Wake County part of RTP.
- Where it stands: target go-live in 2027, but staff said it will not launch until ready.
Log
- 2026-07-23 - Town Council Work Session - Staff update on the new billing system and portal: ADA accessibility, leak alerts, notifications, comparison charts and other languages; outreach through advisory boards, open houses and postcards. A council member asked for a security plan for the new platform; staff will return with an expert. No action.