311 Call Center Performance and Upgrade
At a glance
Based on auto-generated captions; names and numbers may be misheard.
- What: a 311 answer rate that fell from about 90% in 2024 to about 65% in 2026, with a new Catalyst system due in January 2027.
- Where it stands: Reported to the Economic Development, Tourism and Technology Committee on October 6, 2026; a staffing plan is due within 30 days.
Sources
Log
- 2026-10-06 - City Council Committees - Reported to the Economic Development, Tourism and Technology Committee on October 6, 2026; a staffing plan is due within 30 days.