Paratransit Service Failures

At a glance

• What: Complaints about the ADA paratransit provider Capital AKcess.
• Where it stands: Raised in public comment July 27, 2026; the Assembly took no action.
• Next: None scheduled.

Detail

Deborah Craig, Chair of the Juneau Commission on Aging, cited missed pickups, reservation problems, limited phone capacity and poor awareness of disability needs, criticized renewing the contract, and urged an immediate review and possible phone survey of users.

Sources

• Assembly regular meeting minutes (Meeting 2026-15), July 27, 2026: https://juneauak.api.civicclerk.com/v1/Meetings/GetMeetingFileStream(fileId=13275,plainText=false)

Log

2026-07-27 - Regular Assembly Meeting

Public comment only.