What: Resolution 26-1373 amending the Citibot, Inc. contract for the AI chatbot on Denvergov.org, adding $3,889,784.94 (new total $4,339,784.94), including a possible voice-assistant pilot.
Where it stands: Failed 3-9 on 2026-10-13.
Next: Current chatbot service was paid through the end of the month; no further action scheduled.
Log
2026-10-13: 2026-10-13 - City Council. Called out on October 5 for postponement. Members said the money should go to restoring human 311 staff, that accuracy and satisfaction are not directly tracked, and that the contract came to council after the prior term lapsed. Staff said 40% of 311 contacts use digital channels and residents can always reach a human. Resolution failed 3-9.